Cisco Interface Processors

September 19, 2000

• More Field Notices

Products Affected

Problem Description

Note:?This is an intermittent problem that can affect the GEIP when interacting with the 7513 chassis. This only happens on a hard boot, when the box is powered on and off.

A problem has been discovered concerning timing variations on the GEIP. It causes the GEIP to be unrecognizable to a 7513 Chassis when powering up the box. It also gives a PCI error back to the CLI.

This problem does not happen with any other product in the 7500 family, with the PA-GE, the GEIP+, or with the VIP4 family.

Background

When this intermittent problem happens, there is a 200 ms rise time delay between the 7513 and the GEIP. This causes a PCI parity error or system error to occur on the PCI interface between the PCI bridge and the MAC on the GEIP. This failure brings down the GEIP.

Problem Symptoms

The LEDs appear on the GEIP=, but the card is not recognized by the IOS.

There are two types of PCI error messages that appear on the CLI at boot up. To confirm that you are having this problem please check to make sure the following appears.

First Sample:

Press RETURN to get started!

00:00:51: %GEIP-1-MSG: slot8 PMA error register = 0001000100200020
00:00:51: %GEIP-1-MSG: slot8 PCI TRDY time-out
00:00:51: %GEIP-1-MSG: slot8 PCI Master Access failed
00:00:51: %GEIP-1-MSG: slot8 PCI master address = 0010001
00:00:51: %GEIP-1-MSG: slot8 System reloaded by a fatal hardware error
00:00:51: %GEIP-1-MSG: slot8 caller=0x600DCEE0
00:00:51: %GEIP-1-MSG: slot8 System exception: sig=22, code=0x0, 
context=0x6050FB08

Second Sample:

Press RETURN to get started!

00:00:49: %GEIP-1-MSG: slot3 PCI bus 1 parity error
00:00:49: %GEIP-1-MSG: slot3 PMA error register = 0000000000000000
00:00:49: %GEIP-1-MSG: slot3 PCI master address = 0000000
00:00:49: %GEIP-1-MSG: slot3 PA Bay 0 Upstream PCI-PCI Bridge, Handle=0
00:00:49: %GEIP-1-MSG: slot3 DEC21050 bridge chip, config=0x0
00:00:49: %GEIP-1-MSG: slot3 (0x00):dev, vendor id = 0x00011011
00:00:49: %GEIP-1-MSG: slot3 (0x04):status, command = 0x02800000
00:00:49: %GEIP-1-MSG: slot3 (0x08):class code, revid = 0x06040002
00:00:49: %GEIP-1-MSG: slot3 (0x0C):hdr, lat timer, cls = 0x00010000
00:00:49: %GEIP-1-MSG: slot3 (0x18):sec lat,cls & bus no = 0x00000000
00:00:49: %GEIP-1-MSG: slot3 (0x1C):sec status, io base = 0x02800000
00:00:49: %GEIP-1-MSG: slot3 (0x20):mem base & limit = 0x00000000
00:00:49: %GEIP-1-MSG: slot3 (0x24):prefetch membase/lim = 0x00000000
00:00:49: %GEIP-1-MSG: slot3 (0x3C):bridge ctrl = 0x00000000
00:00:49: %GEIP-1-MSG: slot3 (0x40):arb/serr, chip ctrl = 0x00Translating 
"Router"...domain server (255.255.255.255)

Workaround/Solution

The simple workaround for this problem is to do an OIR on the GEIP.

Please look carefully at the version numbers listed under Products Affected. Later hardware versions do not have this issue.

Note:?Some GEIP cards were updated on Deviation Number D000477 and have a deviation sticker labeled D000477 on the printed circuit board of the PA next to the -73 part number. However, the Top Assy number and Revision levels were not changed in the PA EPROM. The port adapters updated under the deviation are acceptable for use, but will show as the old revision electronically.

DDTS

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For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone