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Network management applications and tools are critical for the successful deployment and operations of voice or data services. The Cisco Universal Gateway Manager (UGM) is an element management system for Cisco AS5000 universal gateways. The Cisco UGM enables network operators and administrators to efficiently deploy, manage, and maintain Cisco AS5000 universal gateways that support Voice over IP, managed voice, public switched telephone network (PSTN) gateway, and dial access services.