Provide a Superior Customer Experience

The Cisco Smart Business Portal is an open framework business intelligence portal application that integrates Cisco Unified Communications with back-end and front-end applications, such as enterprise resource planning (ERP) and customer relationship management (CRM). The Smart Business Portal lets companies present roles-based, 360-degree views of their customers on any Cisco Unified IP Phone or desktop computer in the company. Using integrated dashboard information, the Smart Business Portal helps companies deliver reliable, customized experiences to customers across all company departments.

Available from specialized Cisco Unified Communications partners, the Cisco Smart Business Portal helps build the foundation for a more customer-centric company, to help companies achieve:

• Sales and marketing effectiveness: With fingertip access to 360-degree customer information you can tailor customer service to meet sales and marketing goals
• Efficient customer service: Consolidated, timely customer information helps you prevent or resolve service issues faster
• Informed management: Stay current on how well customers are being served, and know where and when to target resources
• Empowered frontline workforce: Save time spent tracking down customer information by delivering a single customer view to all customer-facing employees