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Cisco Unified CallConnector for Salesforce.com

Integrated Customer Satisfaction Tools

Increase productivity and customer satisfaction with your small or medium-sized business (SMB) by getting access to vital customer information when it's needed. Cisco Unified CallConnector for Salesforce.com integrates the Cisco Unified Communications system for SMBs with the salesforce.com on-demand customer relationship management (CRM) services.


The following are some of the features and benefits of this easy-to-use, integrated solution:

  • For inbound customer calls, employees can immediately view the customer's recent activity history, outstanding follow-up tasks, sales opportunities, and service-level agreements in just a few clicks.
  • Home-based workers and remote sales teams have access to the same integrated telephony and salesforce.com tools as those working in the main office.
  • Click-to-dial functionality increases productivity in outbound calling, giving casual users a convenience feature and offering a real competitive edge in a telesales environment.
Featured Content

Cisco Unified CallConnector for Salesforce.com Flash Demo
Learn how to integrate unified communications with CRM and improve productivity and customer satisfaction.


Get Help to Finance Unified Communications for Your Business
Get details and SMB financing options from Cisco Capital.

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