This proactive, support capability is provided at no additional cost when you have an active SMARTnet Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products. Problems can be identified before they affect your business. Spend less time troubleshooting, experience a speedier resolution to network issues, and gain higher network availability.

Cisco Smart Call Home offers:

• Visibility into your network through diagnostic reports on Smart Call Home enabled devices
• Real-time trouble shooting, alerts, and remediation advice
• Automatic generation of Cisco service requests to Cisco technical engineers
• Secure, reliable data transport
• Personalized Web-based portal to review Call Home messages, detailed diagnostics, recommendations, and inventory