This award winning embedded support feature of Cisco SMARTnet Service and Cisco SP Base Service is available at no additional cost for a broad range of Cisco network devices.
Your Smart Call Home-enabled devices will be continuously monitored 24 hours a day, 365 days a year, to provide proactive diagnostics, real-time alerts, and remediation. Problems can be identified before they affect your business. Cisco Smart Call Home offers:
- Visibility into your network through diagnostic reports
- Real-time trouble shooting, alerts, and remediation steps
- Automatic generation of Cisco service requests to Cisco technical engineers
- Secure, reliable data transport
- Personalized Web-based portal to review Call Home messages, detailed diagnostics, recommendations, and inventory.
Getting Started
To begin using Smart Call Home:
- Download and install the appropriate OS for your device and network using the Supported Products Table for guidance.
- Select your product to access the appropriate Quickstart Guide:
- (Smart Call Home Quick Start Guides for the Cisco 7200 and Catalyst 4500 will be available mid 2009)
- Configure your device and Register for Smart Call Home (approximately 30 minutes)
(Both modular and non-modular IOS are supported for Catalyst 6500)
Cisco Smart Call Home to Support End-to-End Enterprise Devices
Smart Call Home Overview
Download Transport Gateway