Simplify Incoming Call Management

The Cisco Unified Department Attendant Console is a full-featured operator attendant console designed specifically for departmental use with Cisco Unified Communications Manager. This application supports a maximum of 150 Cisco Unified IP Phones and two operator clients per department. Associated with a Cisco Unified IP Phone. It allows a departmental administrator (operator) to:

• Quickly accept calls
• Easily look up busy status
• Effectively dispatch incoming calls by supporting either blind or consultative transfer to enterprise users

The Cisco Unified Department Attendant Console offers a broad set of features including:

• A call queuing engine
• Busy status
• Directory search capabilities integrated with the Cisco Unified Communications Manager directory

Related Cisco Unified Attendant Console solutions:

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• Cisco Unified Business Attendant Console: Designed for mid-sized businesses with support for up to six operator clients and up to 500 Cisco Unified IP Phone users per attendant console system
• Cisco Unified Enterprise Attendant Console: Designed for larger enterprises with support for up to 25 operator clients and up to 100,000 Cisco Unified IP Phone users per attendant console system