Simplify Incoming Call Management
The Cisco Unified Attendant Console Department Edition is a full-featured, software-based, attendant console application designed specifically for departmental use within mid- to large-sized enterprises.
Supported on Cisco Unified Communications Manager and Cisco Unified Communications Manager 5000 and 6000 systems, the Department Edition supports a maximum of two operator clients, up to 150 Cisco Unified IP Phone users per department, and up to five departments per attendant console system.
Associated with a Cisco Unified IP Phone, the console allows a departmental administrator or operator to:
- Quickly accept calls
- Easily look up busy status
- Effectively dispatch incoming calls by supporting blind and consultative transfer to enterprise users
The Cisco Unified Attendant Console Department Edition offers a broad set of features including:
- A call queuing engine
- Cisco Unified IP Phone busy status
- Corporate directory search integrated with the Cisco Unified Communications Manager directory
- Personal and shared speed dials
- Call recall
- Shared notes against directory entries
Specifications at a Glance
| Server | |
|---|---|
| Processor | 2.2 GHz Pentium 4 |
| Memory | 4 GB |
| Available Hard Disk Drive Space | 72 GB |
| Operating System | Microsoft Windows Server 2003 SP2 (32-bit) or Microsoft Windows Server 2008 R1 (32-bit) |
| Database | Microsoft SQL Server 2005 Express, standard or enterprise, or Microsoft SQL Server 2008 Express, standard or enterprise |
| Client | |
| Processor | 2.0 GHz Pentium 4 |
| Memory | 1 GB |
| Available Hard Disk Drive Space | 1 GB |
| Operating System | Microsoft Windows 7 (32-bit or WoW64), Vista Professional plus SP2 (32-bit), or Windows XP Professional with SP2 |
| Sound Card and Speakers | Highly recommended |
Additional Resources
Data Sheets and Literature
