Simplify Incoming Call Management

The Cisco Unified Department Attendant Console is a full-featured operator attendant console designed specifically for departmental use with Cisco Unified Communications Manager. This application supports a maximum of 150 Cisco Unified IP Phones and two operator clients per department. Associated with a Cisco Unified IP Phone, it allows a departmental administrator (operator) to:

• Quickly accept calls
• Easily look up busy status
• Effectively dispatch incoming calls by supporting either blind or consultative transfer to enterprise users.

The Cisco Unified Department Attendant Console offers a broad set of features including:

• A call queuing engine
• Busy status
• Directory search capabilities integrated with the Cisco Unified Communications Manager directory.