The Cisco Unified Department Attendant Console is a full-featured operator attendant console designed specifically for departmental use with Cisco Unified Communications Manager. This application supports a maximum of 150 Cisco Unified IP Phones and two operator clients per department. Associated with a Cisco Unified IP Phone. It allows a departmental administrator (operator) to:
Quickly accept calls
Easily look up busy status
Effectively dispatch incoming calls by supporting either blind or consultative transfer to enterprise users
The Cisco Unified Department Attendant Console offers a broad set of features including:
A call queuing engine
Busy status
Directory search capabilities integrated with the Cisco Unified Communications Manager directory
Related Cisco Unified Attendant Console solutions:
Cisco Unified Business Attendant Console: Designed for mid-sized businesses with support for up to six operator clients and up to 500 Cisco Unified IP Phone users per attendant console system
Cisco Unified Enterprise Attendant Console: Designed for larger enterprises with support for up to 25 operator clients and up to 100,000 Cisco Unified IP Phone users per attendant console system
