Document ID: 21446 |
FeedbackInterface Module Issues
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Troubleshooting Hardware and Software Version Problems
A common error you may encounter is the incompatibility of hardware modules and the Cisco IOS® software version needed to perform a particular function. Use the Software Advisor (registered customers only) to confirm that you are using IOS software that supports the various hardware components installed in your switch router.Verifying Hardware and Software Versions
Display the hardware and software versions to ensure that they are the most recent. Very old hardware and software versions (two or three versions back) can have caveats that have been fixed in more recent versions. Use the following EXEC commands to display the version information:
| Command | Purpose |
|---|---|
| show version | Displays the software version information. |
| show hardware [detail] | Displays detailed hardware information including revision level and version. |
| show functional-image slot slot | Displays functional image information. |
To verify the hardware and software versions, perform the following steps:
Step 1 Use the show version command to display the system software version:
Step 2 Use the show hardware command to display the hardware revision levels:Switch# show version Cisco Internetwork Operating System Software IOS (tm) PNNI Software (cat8540m-WPK2-M), Version 12.1(10)E Copyright (c) 1986-2002 by cisco Systems, Inc. Compiled Sat 12-Jan-02 00:49 by Image text-base: 0x60010958, data-base: 0x60F46000 ROM: System Bootstrap, Version 12.0(0.19)W5(5), RELEASE SOFTWARE 8540MSR uptime is 6 weeks, 5 days, 2 hours, 8 minutes System returned to ROM by reload System image file is "slot0:cat8540m-wpk2-mz.121-99.FALCON_DEVTEST_UBLDIT29" cisco C8540MSR (R5000) processor with 262144K/256K bytes of memory. R5000 CPU at 200Mhz, Implementation 35, Rev 2.1, 512KB L2 Cache Last reset from power-on 3 Ethernet/IEEE 802.3 interface(s) 16 FastEthernet/IEEE 802.3 interface(s) 15 ATM network interface(s) 505K bytes of non-volatile configuration memory. 20480K bytes of Flash PCMCIA card at slot 0 (Sector size 128K). 8192K bytes of Flash internal SIMM (Sector size 256K). Secondary is up Secondary has 262144K bytes of memory. Configuration register is 0x0 Switch#
Switch# show hardware C8540 named Router, Date: 13:59:13 UTC Mon Jan 3 2000 Slot Ctrlr-Type Part No. Rev Ser No Mfg Date RMA No. Hw Vrs Tst EEP --- ------------ ---------- -- -------- --------- -------- ------- --- --- 0/* K1 GIGETHERN 73-3324-03 A0 0336441Y Oct 13 99 0 3.4 1/* CMPM Card 73-3944-03 09 03445724 Nov 09 99 3.0 1/0 XPIF POS OC1 73-4462-01 09 034558YP Nov 09 99 1.1 2/* CMPM Card 73-3944-03 A0 04087BW8 Mar 22 00 0 3.0 2/0 XPIF POS OC1 73-4462-01 A0 04046NRQ Mar 22 00 0 2.0 2/1 XPIF GIGE PA 73-4167-05 A0 04097GRJ Mar 22 00 0 1.0 3/* CMPM Card 73-3944-03 A0 04087BXK Mar 15 00 0 3.0 3/0 XPIF ATM OC3 73-3889-03 A0 040879AA Mar 15 00 0 1.0 3/1 XPIF GIGE PA 73-4167-05 A0 04097GQA Mar 15 00 0 1.0 4/* Route Proc 73-3775-04 A0 03201VCZ Oct 04 99 0 5.7 5/* Switch Card 73-3327-08 A0 032428ZR Jun 15 99 0 8.0 7/* Switch Card 73-3327-08 A0 032428ZE Jun 15 99 0 8.0 10/* ETHERNET PAM 73-3753-04 A0 03020FCA Sep 22 99 0 4.1 11/* CMPM Card 73-3944-03 A0 04087BY5 Mar 13 00 0 3.0 11/0 XPIF GIGE PA 73-4415-05 A0 04087AZE Mar 13 00 0 1.0 11/1 XPIF GIGE PA 73-4415-05 A0 04087AZL Mar 13 00 0 1.0 12/* CMPM Card 73-3944-03 A0 04087BWS Mar 14 00 0 3.0 12/0 XPIF ATM OC1 73-3889-03 A0 040879AO Mar 14 00 0 1.0 12/1 XPIF GIGE PA 73-4167-05 A0 04107N8R Mar 14 00 0 1.0 DS1201 Backplane EEPROM: Model Ver. Serial MAC-Address MAC-Size RMA RMA-Number MFG-Date ------ ---- -------- ------------ -------- --- ---------- ----------- C8540 2 12237014 00D0BA1D3200 1024 0 0 Jun 18 1999 cubi version : 11 Power Supply: Slot Part No. Rev Serial No. RMA No. Hw Vrs Power Consumption ---- ---------------- ---- ----------- ----------- ------- ----------------- 0 34-0829-02 A000 APQ02450080 00-00-00-00 1.0 2746 cAStep 3 Verify that the hardware version is listed in the Hw Vrs column.
Step 4 Use the show hardware detail command to display detailed information about the hardware, including the functional image versions:
Step 5 Use the show functional-image command to display detailed information about the functional images for the route processors, switch processors, and Fast Ethernet /Gigabit Ethernet interface modules for the switch router (in this example, the Catalyst 8540 MSR). The following example shows how to display the functional image for the route processor in slot 4:Switch# show hardware detail <Information deleted> slot: 3/0 Controller-Type : XPIF ATM OC3 PM - 1 Port SM_IR Part Number: 73-3889-03 Revision: A0 Serial Number: CAB040879AA Mfg Date: Mar 15 00 RMA Number: 0 H/W Version: 1.0 FPGA Version: 1.14 XPIF Version: 3001 CAM size: 64 KB Ucode Version: 1.0 CAM Type: Private TCAM Port Phy Setup Port 0: DONE Optical Line Daughter Card Serial EEPROM: Part Number: 73-3975-02 Revision: A0 Serial Number: CAB0407768M Mfg Date: 2000/04/10 RMA Number: 0 HW Rever: 1.0 TCAM Daughter Card Serial EEPROM: Part Number: 73-3970-02 Revision: A0 Serial Number: CAB04087BXK Mfg Date: 2000/03/04 RMA Number: 0 HW Rever: 2.0 slot: 3/1 Controller-Type : XPIF GIGE PAM Part Number: 73-4167-05 Revision: A0 Serial Number: CAB04097GQA Mfg Date: Mar 15 00 RMA Number: 0 H/W Version: 1.0 FPGA Version: 20.72 XPIF Version: 3001 CAM size: 64 KB Ucode Version: 1.0 CAM Type: Private TCAM Port Phy Setup Port 0: DONE GBIC Vendor: No vendor info. slot: 4/* Controller-Type : Route Proc Part Number: 73-3775-04 Revision: A0 Serial Number: CAB03201VCZ Mfg Date: Oct 04 99 RMA Number: 0 H/W Version: 5.7 FPGA Version: 4.8 slot: 5/* Controller-Type : Switch Card Part Number: 73-3327-08 Revision: A0 Serial Number: CAB032428ZR Mfg Date: Jun 15 99 RMA Number: 0 H/W Version: 8.0 FPGA Version: 1.2 slot: 7/* Controller-Type : Switch Card Part Number: 73-3327-08 Revision: A0 Serial Number: CAB032428ZE Mfg Date: Jun 15 99 RMA Number: 0 H/W Version: 8.0 FPGA Version: 1.2 <Information deleted>
Step 6 Verify the FunctionalVersion and #HardwareRequired fields to determine the FPGA version and the hardware version required for the FPGA. Compare this with the hardware version using the show hardware command output displayed in Step 2 and Step 4. If the FPGA version does not support the hardware version, download a new FPGA image and/or upgrade the hardware.Switch# show functional-image slot 4 Details for cpu Image on slot: 4 Functional Version of the FPGA Image: 4.8 #Jtag-Distribution-Format-B #HardwareRequired: 100(3.0-19,4.0-19,5.0-19) #FunctionalVersion: 4.8 #Sections: 1 #Section1Format: MOTOROLA_EXORMAX Copyright (c) 1996-00 by cisco Systems, Inc. All rights reserved. generated by: holliday on: Mon Mar 6 13:59:17 PST 2000 using: /vob/cougar/bin/jtag_script Version 1.13 config file: cpu.jcf Chain description: Part type Bits Config file 10k50 10 ../cidrFpga2/max/cidr_fpga.ttf xcs4062 3 ../cubiFpga2/xil/cubi.bit xcs4062 3 ../cubiFpga2/xil/cubi.bit generic 2 XC4005 3 /vob/cougar/custom/common/jtcfg/xil/jtcfg_r.bit Number devices = 5 Number of instruction bits = 21 FPGA config file information: Bitgen date/time Sum File 100/03/02 19:14:49 7068 ../cidrFpga2/max/cidr_fpga.ttf 1999/04/15 18:46:32 36965 ../cubiFpga2/xil/cubi.bit 1999/04/15 18:46:32 36965 ../cubiFpga2/xil/cubi.bit 98/06/11 16:56:44 49904 /vob/cougar/custom/common/jtcfg/xil/jtcfg_r.bit #End-Of-Header
Related Information
- Installing ATM Port Adapters and Interface Modules
- ATM Technology Support
- Technical Support & Documentation - Cisco Systems
| Updated: Jun 05, 2005 | Document ID: 21446 |