Document ID: 10802
Updated: Oct 04, 2005
Contents
Introduction
The hardware error codes discussed in this document can occur on the on the Channelized Voice Module (CVM) and Universal Voice Module (UVM) card on a Cisco IGX switch. They are displayed when you issue the dspcderrs slot-num command.
Prerequisites
Requirements
The readers of this document should be knowledgeable of this topic.
-
Cisco IGX hardware and software.
Components Used
This document is not restricted to specific software and hardware versions.
Conventions
For more information on document conventions, refer to Cisco Technical Tips Conventions.
CVM Card Error Summary
Byte 1 - Function code
Byte 2 - Error function code
Byte 3 - Error category
01 - Download Failure
02 - Powerup Failure
03 - Selftest Failure
04 - Memory test failure
05 - Boot PROM failure
06 - Non Boot PROM (Firmware) failure
Byte 4 - Slot Number
Byte 5 - Processor
Byte 6 - a. Selftest # in case of Error Category 03
b. Failure Code in case of Error Category 06
Byte 7-10 - Sub Category
CVM Card Failure Codes
FC 00 01 02 03 04 05 06 07
0B 00 01 xx 01 xx xx xx xx Download failure
0B 01 02 xx 01 xx xx xx 05 Power up failure: NOVRAM checksum failed
0B 01 02 xx 01 xx xx xx 06 Power up failure: FIFO loopback failed
0B 01 02 xx 01 xx xx xx 07 Power up failure: No state 0 message
0B 01 02 xx 01 xx xx xx 10 Power up failure: FIFO test failed
0B 01 02 xx 01 xx xx xx 11 Power up failure: No state 1 msg, EE chks fail
0B 01 02 xx 01 xx xx xx F0 Power up failure: Never rc'd slot ID command
0B 01 02 xx 01 xx xx xx 12 12 or greater: Passed boot PROM
0B 01 02 xx 01 xx xx xx 19 pident_p(ZEROES,target_ptr); * caller's id ? *
0B 01 02 xx 01 xx xx xx 1A pcreate_p(coms_name,T_PRTY7,SSIZE,target_ptr);
0B 01 02 xx 01 xx xx xx 1B pcreate_p(bcard_name,T_PRTY4,SSIZE,target_ptr);
0B 01 02 xx 01 xx xx xx 1C pcreate_p(evntp_name,T_PRTY8,SSIZE,target_ptr);
0B 01 02 xx 01 xx xx xx 1D pcreate_p(mktsp_name,T_PRTY5,SSIZE,target_ptr);
0B 01 02 xx 01 xx xx xx 1E pcreate_p(mktrn_name,T_PRTY6,SSIZE,target_ptr);
0B 01 02 xx 01 xx xx xx 1F pcreate_p(injs_name,T_PRTY5,SSIZE,target_ptr);
0B 01 02 xx 01 xx xx xx 20 pcreate_p(tpu_name,T_PRTY4,SSIZE,target_ptr);
0B 01 02 xx 01 xx xx xx 21 pcreate_p(qmgr_name,T_PRTY4,SSIZE,target_ptr);
0B 01 02 xx 01 xx xx xx 22 pcreate_p(dpu0_name,T_PRTY4,SSIZE,target_ptr);
0B 01 02 xx 01 xx xx xx 23 pcreate_p(dpu1_name,T_PRTY4,SSIZE,target_ptr);
0B 01 02 xx 01 xx xx xx 24 pcreate_p(dpu2_name,T_PRTY4,SSIZE,target_ptr);
0B 01 02 xx 01 xx xx xx 25 pcreate_p(dpu3_name,T_PRTY4,SSIZE,target_ptr);
0B 01 02 xx 01 xx xx xx 26 pcreate_p(iec_name,T_PRTY4,SSIZE,target_ptr);
0B 01 02 xx 01 xx xx xx 27 pcreate_p(idle_name,T_PRTY1,SSIZE,target_ptr);
0B 01 02 xx 01 xx xx xx 28 pcreate_q(emsg_qname, target_ptr);
0B 01 02 xx 01 xx xx xx 29 pstart_p(coms_tid,_com_srvr);
0B 01 02 xx 01 xx xx xx 2A pstart_p(evntp_tid,_evnt_proc);
0B 01 02 xx 01 xx xx xx 2B pstart_p(bcard_tid,_bc_task);
0B 01 02 xx 01 xx xx xx 2C pstart_p(tpu_tid,_tpu_task);
0B 01 02 xx 01 xx xx xx 2D pstart_p(qmgr_tid,_qmgr_task);
0B 01 02 xx 01 xx xx xx 2E pstart_p(dpu0_tid,_dpu0_task);
0B 01 02 xx 01 xx xx xx 2F pstart_p(dpu1_tid,_dpu1_task);
0B 01 02 xx 01 xx xx xx 30 pstart_p(dpu2_tid,_dpu2_task);
0B 01 02 xx 01 xx xx xx 31 pstart_p(dpu3_tid,_dpu3_task);
0B 01 02 xx 01 xx xx xx 32 pstart_p(mktrn_tid,_mktrn);
0B 01 02 xx 01 xx xx xx 33 pstart_p(mktsp_tid,_mktsp);
0B 01 02 xx 01 xx xx xx 34 pstart_p(injs_tid,_injs);
0B 01 02 xx 01 xx xx xx 35 pstart_p(idle_tid,_idle);
0B 01 02 xx 01 xx xx xx 36 pstart_p(iec_tid,_iec_task);
0B 00 03 xx 01 xx xx xx xx Selftest failure
0B 00 04 xx 01 xx xx xx xx Memory test failure
0B 00 05 xx 01 00 00 00 00 Boot PROM: Waiting for HF flag change from DSP
0B 00 05 xx 01 00 00 00 01 Boot PROM: Waiting for TXDE to go true from DSP
0B 00 05 xx 01 00 00 00 02 Boot PROM: Waiting for RXDF to go true from DSP
0B 00 05 xx 01 00 00 00 03 Boot PROM: Unable to initialize DSP
0B 00 05 xx 01 00 00 00 04 Boot PROM: Unable to internal load DSP
0B 00 05 xx 01 00 00 00 05 Boot PROM: Unable to program EEPROM
0B 00 05 xx 01 00 00 00 06 Boot PROM: Bad message from Cbus controller
0B 00 05 xx 01 00 00 00 07 Boot PROM: 9th bit msg format err from suprvisor
0B 00 05 xx 01 00 00 00 08 Boot PROM: No NMICLR in response to NMI to supv
0B 00 05 xx 01 00 00 00 09 Boot PROM: Timeout awaiting space in ADMIN FIFO
0B 00 05 xx 01 00 00 00 10 Boot PROM: CPU failed testing Dual Port RAM
0B 00 05 xx 01 00 00 00 11 Boot PROM: fail searching for image
0B 00 05 xx 01 00 00 00 12 Boot PROM: fail CPU verify DSP clearing DPRAM
0B 00 05 xx 01 00 00 00 18 Boot PROM: bus error
0B 00 05 xx 01 00 00 00 19 Boot PROM: address error
0B 00 05 xx 01 00 00 00 20 Boot PROM: fail waiting for state 1 dsp bad failed
dsp CPU communication unexpected interrupt
couldn't execute bootstrap couldn't execute loader
0B 00 05 xx 01 00 00 00 21 Boot PROM: dsp failed Dual Access RAM test
0B 00 05 xx 01 00 00 00 22 Boot PROM: dsp failed Single Access RAM test
0B 00 05 xx 01 00 00 00 23 Boot PROM: dsp failed Dual Port RAM test
0B 00 05 xx 01 00 00 00 30 Boot PROM: fail waiting for state 3 dsp bad failed dsp
CPU communication unixpected interrupt couldn't execute loader
0B 00 05 xx 01 00 00 00 50 Boot PROM: fail waiting for state 5 dsp bad failed dsp CPU
communication unixpected interrupt couldn't execute loader
0B 00 05 xx 01 00 00 00 60 Boot PROM: Rcv'd Cbus cmd while awaiting event
0B 00 05 xx 01 00 00 00 61 Boot PROM: Received unknowm event
0B 00 05 xx 01 00 00 00 62 Boot PROM: Couldn't get ownership of global ubs
0B 00 05 xx 01 00 00 00 70 Boot PROM: RTLCA failed to program, no DONE
0B 00 05 xx 01 00 00 00 71 Boot PROM: RTLCA failed to program, RCVERR
0B 00 05 xx 01 00 00 00 72 Boot PROM: RTLCA failed to program, no DTACK
0B 00 05 xx 01 00 00 00 80 Boot PROM: RTLCA failed to program, no DONE
0B 00 05 xx 01 00 00 00 81 Boot PROM: RTLCA failed to program, PIERR
0B 00 05 xx 01 00 00 00 82 Boot PROM: RTLCA failed to program, no DTACK
0B 00 05 xx 01 00 00 00 91 Boot PROM: RTLCA failed to program, mode not clr
0B 00 05 xx 01 00 00 00 92 Boot PROM: RTLCA failed to program, no DTACK
0B xx 06 xx 01 00 Boot PROM:
0B xx 06 xx 01 01 Boot PROM:
0B xx 06 xx 01 02 Boot PROM:
0B xx 06 xx 01 03 Boot PROM:
0B xx 06 xx 01 04 Boot PROM:
0B xx 06 xx 01 05 Boot PROM:
0B xx 06 xx 01 06 Boot PROM:
0B xx 06 xx 01 07 Boot PROM:
0B xx 06 xx 01 08 8751 failed to send watchdog command
0B xx 06 xx 01 09 Backcard LCA error
0B xx 06 xx 01 0A Backcard missing
0B xx 06 xx 01 0B Invalid Backcard Number
0B xx 06 xx 01 0C Invalid Backcard Type
0B xx 06 xx 01 0D Buffer Allocation Error
0B xx 06 xx 01 0E Backcard not configured
0B xx 06 xx 01 0F Not defined
0B xx 06 xx 01 10 pSOS kernel error
0B xx 06 xx 01 11 Not defined
0B xx 06 xx 01 12 Command exceeds maximum length
0B xx 06 xx 01 13 Unexpected end of command
0B xx 06 xx 01 14 Command not properly terminated
0B xx 06 xx 01 15 Command expected but CBUS FIFO found empty
0B xx 06 xx 01 16 Admin BUS ERROR
0B xx 06 xx 01 17 Admin ADDRESS ERROR
0B xx 06 xx 01 18 CRFIFO Synchronization Error
0B xx 06 xx 01 19 Spurious interrupt
0B xx 06 xx 01 1A No Multiframe Interrupts
0B xx 06 xx 01 1B Routing Table RAM failure
0B xx 06 xx 01 20 Event Processor found illegal message source
0B xx 06 xx 01 21 Event Processor found illegal message code
0B xx 06 xx 01 23 Event Processor got unsolicited message fragment
0B xx 06 xx 01 24 00 00 00 01 Fragment timeout, Mktsp task (signaling)
0B xx 06 xx 01 24 00 00 00 02 Fragment timeout, INJS
0B xx 06 xx 01 24 00 00 00 04 Fragment timeout, QMGR task
0B xx 06 xx 01 24 00 00 00 08 Fragment timeout, IEC task
0B xx 06 xx 01 24 00 00 00 10 Fragment timeout, Backcard task
0B xx 06 xx 01 24 00 00 00 20 Fragment timeout, Comsrvr
0B xx 06 xx 01 24 00 00 00 40 Fragment timeout, Evntproc
0B xx 06 xx 01 24 00 00 00 80 Fragment timeout, TPU task
0B xx 06 xx 01 24 00 00 01 00 Fragment timeout, Idle task
0B xx 06 xx 01 24 00 00 02 00 Fragment timeout, Mktrn task (signaling)
0B xx 06 xx 01 24 00 00 04 00 Fragment timeout, DPU0 task
0B xx 06 xx 01 24 00 00 08 00 Fragment timeout, DPU1 task
0B xx 06 xx 01 24 00 00 10 00 Fragment timeout, DPU2 task
0B xx 06 xx 01 24 00 00 20 00 Fragment timeout, DPU3 task
0B xx 06 xx 01 24 00 00 80 00 Fragment timeout, TRNSFR
0B xx 06 xx 01 25 Event Transmit timeout
0B xx 06 xx 01 26 00 00 00 04 DSP timeout err, QMGR task
0B xx 06 xx 01 26 00 00 00 80 DSP timeout err, TPU task
0B xx 06 xx 01 26 00 00 04 00 DSP timeout err, DPU0 task
0B xx 06 xx 01 26 00 00 08 00 DSP timeout err, DPU1 task
0B xx 06 xx 01 26 00 00 10 00 DSP timeout err, DPU2 task
0B xx 06 xx 01 26 00 00 20 00 DSP timeout err, DPU3 task
0B xx 06 xx 01 26 00 00 3c 84 All DSPs, likely Gbus lockup by one DSP
0B xx 06 xx 01 27 Unknown event function code from DSP
0B xx 06 xx 01 30 Internal allocation error (connection record)
0B xx 06 xx 01 31 Internal allocation error (tpu record)
0B xx 06 xx 01 32 Internal allocation error (tcn)
0B xx 06 xx 01 33 Internal allocation error (dpu lcn)
0B xx 06 xx 01 34 Internal allocation error (dpu ds0)
0B xx 06 xx 01 35 Internal allocation error (dpu application)
0B xx 06 xx 01 36 Internal allocation error (lcn)
0B xx 06 xx 01 40 Checksum error in IEC event
0B xx 06 xx 01 41 Illegal character in IEC command
0B xx 06 xx 01 42 CRC error in IEC command
0B xx 06 xx 01 43 IEC watchdogged
0B xx 06 xx 01 44 IEC maximum command retries exceeded
0B xx 06 xx 01 45 Illegal character in IEC response
0B xx 06 xx 01 46 Error in IEC response
0B xx 06 xx 01 47 Unknown response from IEC
0B xx 06 xx 01 48 IEC fails to respond
0B xx 06 xx 01 80 MISC_HWERR
0B xx 06 xx 01 81 TXERR
0B xx 06 xx 01 82 RTERR
0B xx 06 xx 01 84 QBERR
0B xx 06 xx 01 88 GBERR
UVM Card Error Summary
Byte 1 - Function code
Byte 2 - Error function code
Byte 3 - Error category
01 - Download Failure
02 - Powerup Failure
03 - Selftest Failure
04 - Memory test failure
05 - Boot PROM failure
06 - Non Boot PROM (Firmware) failure
07 - Admin Watchdog failure
Byte 4 - MSB = 1, Next 7 bits contain card type ( UVM == 0x28)
Therefore, this byte will contain A8 always.
Byte 5 - Processor
Byte 6 - a. Selftest # in case of Error Category 03
b. Failure Code in case of Error Category 06
Byte 7-10 - Sub Category
UVM Card Failure Codes for Category 06
Error Code 0x00-0x05 Internal error - Boot Prom /* hardware error */ HE_DSP_DOWNLOAD 0x06 DSP download error HE_UVI_DOWNLOAD 0x07 UVI download error HE_DEATH 0x08 8751 watchdogged HE_NO_BC 0x0a missing UVI HE_SWBUG 0x0f software bug HE_PSOS_ERR 0x10 unexepected PSOS return code HE_TIMEOUT 0x11 message timeout HE_INVALID_LEN 0x12 message length > max HE_UNEXP_EOM 0x13 unexpected end of command HE_SHORT_MSG 0x14 cmd not properly terminated HE_BUS_ERR 0x16 68000 bus error occurred HE_ADR_ERR 0x17 68000 address error occurred HE_PKT_SYNC 0x18 packet in FIFO sync err HE_UNEXP_INT 0x19 unexpected interrupt HE_NO_MFINT 0x1a no MF intr from backcard HE_RTRAM 0x1b routing Table RAM failed HE_UVIEC_FAIL 0x1c UVI EC failed HE_UVIEC_ALLOC 0x1d UVI EC allocation error - No EC available for channels added /* command error */ CE_LBCKSM 0x0b lbus checksum error (UVI) CE_INVBC 0x0c invalid uvi type (UVI) CE_LBOVRN 0x0d lbus overrun (UVI) CE_CONFIG 0x0e uvi not configured (UVI) /* internal error codes */ HE_DSP_DEAD 0x26 DSP Watchdog Timeout HE_ILL_DSP_EVT 0x27 illegal event got from DSP HE_TASK_DEAD 0x28 task not responding - may be caused by excessive signaling transitions. HE_CAS_PROC 0x29 CAS function not initialized HE_CCS_PROC 0x2a CCS function not initialized /* dbus driver error */ HE_DBUS_DRVERR 0x50 dbus driver error HE_DBUS_SM 0x51 cbus semaphore timeout HE_DBUS_TXLEN 0x52 dbus transmit length HE_DBUS_TXFULL 0x53 dbus transmit buffer full HE_DBUS_RXLEN 0x54 invalid dbus rx msg length HE_DBUS_RXTO 0x55 dbus receive timeout /* lbus driver error */ HE_LBUS_DRVERR 0x60 lbus driver error HE_LBUS_SM 0x61 lbus semaphore timeout HE_LBUS_TXLEN 0x62 lbus transmit length HE_LBUS_TXFULL 0x63 lbus transmit buffer full /* gbus driver error */ HE_GBUS_DRVERR 0x70 bus driver error HE_GBUS_SM 0x71 gbus semaphore timeout HE_GBUS_TXLEN 0x72 gbus mailbox full HE_GBUS_TXFULL 0x73 gbus transmit buffer full HE_GBUS_REENT 0x74 gbus int reentrance HE_GBUS_BUSY 0x75 gbus busy HE_GBUS_FCODE 0x76 invalid gbus function code HE_GBUS_RXLEN 0x77 invalid gbus rx mail len Sub-category: ------------ /* lbus driver error for HE_LBUS_DRVERR */ DE_LBUS_RXERR 0x00000001 lbus rx error DE_LBUS_RXLEN 0x00000002 lbus rx len error DE_LBUS_RXCKSM 0x00000004 lbus rx checksum error DE_LBUS_OVRUN 0x00000008 lbus rx overrun error /* gbus driver error for HE_GBUS_DRVERR */ DE_GBUS_BLOCKED 0x00000001 gbus blocked DE_GBUS_HIMB 0x00000002 dsp not reading hi pri mail caused by excessive signaling DE_GBUS_BUFERR 0x00008000 GBUS buffer allocation error DE_GBUS_GET_BUFERR 0x00004000 GBUS buffer allocation error DE_GBUS_FREE_BUFERR 0x00002000 GBUS buffer allocation error DE_GBUS_SAVE_BUFERR 0x00001000 GBUS buffer allocation error DE_DSP0_NORSP 0x00010000 dsp 0 not reading mail DE_DSP1_NORSP 0x00020000 dsp 1 not reading mail DE_DSP2_NORSP 0x00040000 dsp 2 not reading mail DE_DSP3_NORSP 0x00080000 dsp 3 not reading mail DE_DSP4_NORSP 0x00100000 dsp 4 not reading mail DE_DSP5_NORSP 0x00200000 dsp 5 not reading mail DE_DSP6_NORSP 0x00400000 dsp 6 not reading mail DE_DSP7_NORSP 0x00800000 dsp 7 not reading mail DE_DSP8_NORSP 0x01000000 dsp 8 not reading mail DE_DSP9_NORSP 0x02000000 dsp 9 not reading mail DE_DSPA_NORSP 0x04000000 dsp 10 not reading mail DE_DSPB_NORSP 0x08000000 dsp 11 not reading mail DE_DSPC_NORSP 0x10000000 dsp 12 not reading mail DE_DSPD_NORSP 0x20000000 dsp 13 not reading mail DE_DSPE_NORSP 0x40000000 dsp 14 not reading mail DE_DSPF_NORSP 0x80000000 dsp 15 not reading mail DE_ALL_NORSP 0xffff0000 all dsps not reading mail /*----------------------------------------------------------------------*/ List of 0xB errors Reported by DSP ---------------------------------- Core image ---------- MEM_WRITE_ERROR 0xBC Memory Read Write Test Failed CHECKSUM_ERROR 0xBD Checksum does not match HDLC & FAX IMAGE ---------- FIFO_FULL 0xFF Could not write to TX FIFO FIFO_ALMOST_FULL 0xAF Could not write to TX FIFO INVALID_LENGTH_CMD 0xCD Invalid length Command from CP VOICE, G729, G729A IMAGE ------------------------- FIFO_FULL 0xFF Could not write to TX FIFO FIFO_ALMOST_FULL 0xAF Could not write to TX FIFO INVALID_LENGTH_CMD 0xCD Invalid length Command from CP TNI_EXCEPTION_ERROR 0xE0 Exception message from codec TNI_FATAL_FUNC 0xE1 Exception message from MXP
Example of the dspcderr Command Output
UVM in Slot 21 : 440659 Rev EPH ----------------------------------- Failure Type: Hardware Error Failure Time: March 12 2003 16:04:31 GMT Hardware Error Event: Hardware Error Event: 0B 00 06 A8 01 26 0D |_____|________|____ DSP watchdog error Error Fcode: Unknown Failure Type: Internal Processor Number: 01 UVM in Slot 21 : 440659 Rev EPH ----------------------------------- Failure Type: Hardware Error Failure Time: March 12 2003 16:16:31 GMT Hardware Error Event: 0B 00 06 A8 01 07 |_____|________|____ UVI download failure Error Fcode: Unknown Failure Type: Internal Processor Number: 01
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Refer to Cisco Technical Tips Conventions for information on conventions used in this document.
Updated: Oct 04, 2005
Document ID: 10802