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Cisco Unified Contact Center Express

End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 6.0

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EOL7221

Cisco announces the end-of-sale and end-of life dates for the Cisco Unified Contact Center Express 6.0. The last day to order the affected product(s) is April 8, 2011. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available until the termination date of the contract, even if this date exceeds the Last Date of Support shown in Table 1.

Table 1. End-of-Life Milestones and Dates for the Cisco Unified Contact Center Express 6.0

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end of sale and end of life of a product is distributed to the general public.

October 8, 2010

End-of-Sale Date

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

April 8, 2011

Last Ship Date: App. SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

July 7, 2011

End of SW Maintenance Releases Date: App. SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

April 7, 2012

End of New Service Attachment Date: App. SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

April 7, 2012

End of Service Contract Renewal Date: App. SW

The last date to extend or renew a service contract for the product.

July 4, 2013

Last Date of Support: App. SW

The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.

April 30, 2014

HW = Hardware OS SW = Operating System Software App. SW = Application Software

Table 2. Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

Additional Information

CCX-60-ADDON-ENH

CCX 6.0 ENH Configurable - ADD to an EXISTING deployment

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-ADDON-KIT

CCX 6.0 Add On Kit

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-ADDON-PRE

CCX 6.0 PRE Configurable - ADD to an EXISTING deployment

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-ADDON-STD

CCX 6.0 STD Configurable - ADD to an EXISTING deployment

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-AQM-MEDKIT

CCX 6.0 Cisco Advaced Quality Management Media

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-AQM-S1

CCX 6.0 Cisco Advanced Quality Management Seat Qty 1

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-AQMU-S1

CCX 4.1, 5.0 PRE QM to AQM Seat Qty1 SW Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-BAQMU-S1

CCX 4.1, 5.0 PRE QM to AQM Seat Qty1 SW Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-BDL-OS-ADD

CCX 6.0 OS, Server, ADD ON for UCM 5 or UCME 2 Seat Bundle

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-BDL-OS-UPG

CCX 6.0 OS, Server, UPG ENH-PRE for UCM 5/UCME 2 Seat Bundle

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-BUNDLE-OS

Operating System required for deployment on dedicated server

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-BUNDLE-OS=

Operating System required for deployment on dedicated server

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-CM-BUNDLE

5 Seat CCX ENH CCM Bundle - AVAILABLE ONLY WITH CCM

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-DIFF-UPG

CCX 3.X,4.0-6.0 UPGRADE STD-ENH,STD-PRE,ENH-PRE

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-ENH-ADDON

ADD ONs to an EXISTING 6.0 ENHANCED Deployment

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-ENH-ENH-UPG

CCX 3.X,4.0-6.0 UPG ENH-ENH

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-ENH-PRE-UPG

CCX 3.X,4.0-6.0 UPGRADE STD-ENH

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-ENHANCED

NEW 6.0 ENHANCED Deployment

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-EPU-S1

CCX 3.X,4.0-6.0 ENH-PRE Seat Qty 1 Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-EU-S1

CCX 3.X,4.0-6.0 ENH Seat Qty 1 SW Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-NEW-E

CCX 6.0 ENH NON-HA Server, Seat Software

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-NEW-E-HAE

CCX 6.0 ENH HA w/Expansion Servers - Server, Seat Software

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-NEW-E-HAS

CCX 6.0 ENH HA Dual Server - Server, Seat Software

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-NEW-ENH

CCX 6.0 ENH Server, Seat Software

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-NEW-P

CCX 6.0 PRE NON-HA Server, Seat Software

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-NEW-P-HAE

CCX 6.0 PRE HA w/Expansion Servers - Server, Seat Software

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-NEW-P-HAS

CCX 6.0 PRE HA Dual Server - Server, Seat Software

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-NEW-PRE

CCX 6.0 PRE Server, Seat Software

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-NEW-S

CCX 6.0 ENH NON-HA Server Software

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-NEW-STD

CCX 6.0 STD Configurable Option for server, seat software

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-NFR=

CCX 6.0 NFR Kit: PRE HA with 6 IBV,OBV,EIM,WIM,QM,WFM Seats

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-PRE-ADDON

ADD ONs to an EXISTING 6.0 PREMIUM Deployment

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-PRE-PRE-UPG

CCX 3.X,4.0-6.0 UPG PRE-PRE

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-PREMIUM

NEW 6.0 PREMIUM Deployment

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-PU-S1

CCX 3.X,4.0-6.0 PRE Seat Qty 1 SW Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-QM-MEDKIT

CCX 6.0 Cisco Quality Management Media

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-QM-S1

CCX 6.0 Cisco Quality Management Seat Qty 1

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-QMU-S1

CCX 4.1, 5.0 PRE QM to 6.0 QM Seat Qty1 SW Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-SAME-UPG

CCX 3.X,4.0-6.0 UPGRADE STD-STD,EHN-ENH,PRE-PRE

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-SEU-S1

CCX 3.X,4.0-6.0 STD-ENH Seat Qyt 1 Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-SPU-S1

CCX 3.X,4.0-6.0 STD-PRE Seat Qty 1 Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-STANDARD

NEW 6.0 STANDARD Deployment

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-STD-ADDON

ADD ONs to an EXISTING 6.0 STANDARD Deployment

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-STD-ENH-UPG

CCX 3.X,4.0-6.0 UPGRADE STD-ENH

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-STD-PRE-UPG

CCX 3.X,4.0-6.0 UPGRADE STD-PRE

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-STD-STD-UPG

CCX 3.X,4.0-6.0 UPG STD-STD

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-SU-S1

CCX 3.X,4.0-6.0 STD Seat Qty 1 SW Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-W03-E-E-U

CCX 4.1,5.0-6.0 UPG ENH-ENH, NO OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-W03-E-P-U

CCX 4.1,5.0-6.0 UPG ENH-PRE NO OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-W03-EHAE-U

CCX 4.0-6.0 UPG ENH HAE-HAE Actve,Stdby,NO OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-W03-EHAS-U

CCX 4.1,5.0-6.0 UPG ENH HAS-HAS Actve,Stdby, NO OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-W03-EPHAE-U

CCX 4.0-6.0 UPG ENH-PRE HAE-HAE Actve,Stdby,NO OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-W03-EPHAS-U

CCX 4.1,5.0-6.0 UPG ENH-PRE HAS-HAS Actve,Stdby, NO OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-W03-P-P-U

CCX 4.1,5.0-6.0 UPG PRE-PRE, NO OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-W03-PHAE-U

CCX 4.0-6.0 UPG PRE HAE-HAE Actve,Stdby,NO OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-W03-PHAS-U

CCX 4.1,5.0-6.0 UPG PRE HAS-HAS Actve,Stdby, NO OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-W03-S-E-U

CCX 4.1,5.0-6.0 UPG STD-ENH, NO OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-W03-S-P-U

CCX 4.1,5.0-6.0 UPG STD-PRE NO OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-W03-S-S-U

CCX 4.1,5.0-6.0 UPG STD-STD NO OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-W2K-E-E-U

CCX 3.X,4.0,4.5-6.0 UPG ENH-ENH, WITH Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-W2K-E-P-U

CCX 3.X,4.0,4.5-6.0 UPG ENH-PRE WITH Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-W2K-EHAE-U

CCX 4.0-6.0 UPG ENH HAE-HAE Actve,Stdby,WITH Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-W2K-EHAS-U

CCX 4.0-6.0 UPG ENH HAS-HAS Actve,Stdby, WITH Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-W2K-EPHAE-U

CCX 4.0-6.0 UPG ENH-PRE HAE-HAE Actve,Stdby,WITH Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-W2K-EPHAS-U

CCX 4.0-6.0 UPG ENH-PRE HAS-HAS Actve,Stdby, WITH Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-W2K-P-P-U

CCX 3.X,4.0,4.5-6.0 UPG PRE-PRE, WITH Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-W2K-PHAE-U

CCX 4.0-6.0 UPG PRE HAE-HAE Actve,Stdby,WITH Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-W2K-PHAS-U

CCX 4.0-6.0 UPG PRE HAS-HAS Actve,Stdby, WITH Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-W2K-S-E-U

CCX 3.X,4.0,4.5-6.0 UPG STD-ENH WITH Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-W2K-S-P-U

CCX 3.X,4.0,4.5-6.0 UPG STD-PRE WITH Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-W2K-S-S-U

CCX 3.X,4.0,4.5-6.0 UPG STD-STD WITH Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-WFM-MEDKIT

CCX 6.0 Cisco Workforce Management Media

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-WFM-S1

CCX 6.0 Cisco Workforce Management Seat Qty 1

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60-WFMU-S1

CCX 4.1, 5.0 PRE WFM to 6.0 WFM Seat Qty1 SW Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60ENH-SEAT1

CCX 6.0 ENH Seat Qty 1 (agent or supervisor)

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60ENH-SEAT1=

CCX 6.0 ENH Seat Qty 1 (agent or supervisor)

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60EP-BUN-UPG=

CCX 6.0 UPG 5 Seat Bundle from ENH-PRE

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60PRE-SEAT1

CCX 6.0 PRE Seat Qty 1 (agent or supervisor)

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60PRE-SEAT1=

CCX 6.0 PRE Seat Qty 1 (agent or supervisor)

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60STD-SEAT1

CCX 6.0 STD Seat Qty 1 (agent or supervisor)

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60STD-SEAT10=

CCX 6.0 STD Seat Qty 10 (agent or supervisor)

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60STD-SEAT1=

CCX 6.0 STD Seat Qty 1 (agent or supervisor)

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60STD-SEAT25=

CCX 6.0 STD Seat Qty 25 (agent or supervisor)

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-60STD-SEAT50=

CCX 6.0 STD Seat Qty 50 (agent or supervisor)

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7816H-60

CCX 6.0 7816 HP Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7816H-60-HAE

CCX 6.0 7816 HP HA Active,Standby SW,2 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7816H-60-HAS

CCX 6.0 7816 HP HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7816H-60B-HAE

CCX 6.0 7816 HP HA UPG Active,Standby, 4 Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7816H-60B-HAS

CCX 6.0 7816 HP HA UPG Active,Standby, 2 Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7816H-60E=

CCX 6.0 ENH 7816 HP Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7816H-60P=

CCX 6.0 PRE 7816 HP Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7816H-60S=

CCX 6.0 STD 7816 HP Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7816I-60

CCX 6.0 7816 IBM Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7816I-60-HAE

CCX 6.0 7816 IBM HA Active,Standby SW,2 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7816I-60-HAS

CCX 6.0 7816 IBM HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7816I-60B-HAE

CCX 6.0 7816 IBM HA UPG Active,Standby, 4 Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7816I-60B-HAS

CCX 6.0 7816 IBM HA UPG Active,Standby, 2 Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7816I-60E=

CCX 6.0 ENH 7816 IBM Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7816I-60P=

CCX 6.0 PRE 7816 IBM Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7816I-60S=

CCX 6.0 STD 7816 IBM Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7825H-60

CCX 6.0 7825 HP Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7825H-60-HAE

CCX 6.0 7825 HP HA Active,Standby SW,2 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7825H-60-HAS

CCX 6.0 7825 HP HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7825H-60B-HAE

CCX 6.0 7825 HP HA UPG Active,Standby, 4 Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7825H-60B-HAS

CCX 6.0 7825 HP HA UPG Active,Standby, 2 Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7825H-60E=

CCX 6.0 ENH 7825 HP Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7825H-60P=

CCX 6.0 PRE 7825 HP Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7825H-60S=

CCX 6.0 STD 7825 HP Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7825I-60

CCX 6.0 7825 IBM Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7825I-60-HAE

CCX 6.0 7825 IBM HA Active,Standby SW,2 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7825I-60-HAS

CCX 6.0 7825 IBM HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7825I-60B-HAE

CCX 6.0 7825 IBM HA UPG Active,Standby, 4 Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7825I-60B-HAS

CCX 6.0 7825 IBM HA UPG Active,Standby, 2 Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7825I-60E=

CCX 6.0 ENH 7825 IBM Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7825I-60P=

CCX 6.0 PRE 7825 IBM Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7825I-60S=

CCX 6.0 STD 7825 IBM Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7835H-60

CCX 6.0 7835 HP Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7835H-60-HAE

CCX 6.0 7835 HP HA Active,Standby SW,2 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7835H-60-HAS

CCX 6.0 7835 HP HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7835H-60B-HAE

CCX 6.0 7835 HP HA UPG Active,Standby, 4 Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7835H-60B-HAS

CCX 6.0 7835 HP HA UPG Active,Standby, 2 Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7835H-60E=

CCX 6.0 ENH 7835 HP Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7835H-60P=

CCX 6.0 PRE 7835 HP Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7835H-60S=

CCX 6.0 STD 7835 HP Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7835I-60

CCX 6.0 7835 IBM Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7835I-60-HAE

CCX 6.0 7835 IBM HA Active,Standby SW,2 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7835I-60-HAS

CCX 6.0 7835 IBM HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7835I-60B-HAE

CCX 6.0 7835 IBM HA UPG Active,Standby, 4 Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7835I-60B-HAS

CCX 6.0 7835 IBM HA UPG Active,Standby, 2 Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7835I-60E=

CCX 6.0 ENH 7835 IBM Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7835I-60P=

CCX 6.0 PRE 7835 IBM Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7835I-60S=

CCX 6.0 STD 7835 IBM Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7845H-60

CCX 6.0 7845 HP Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7845H-60-HAE

CCX 6.0 7845 HP HA Active,Standby SW,2 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7845H-60-HAS

CCX 6.0 7845 HP HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7845H-60B-HAE

CCX 6.0 7845 HP HA UPG Active,Standby, 4 Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7845H-60B-HAS

CCX 6.0 7845 HP HA UPG Active,Standby, 2 Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7845H-60E=

CCX 6.0 ENH 7845 HP Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7845H-60P=

CCX 6.0 PRE 7845 HP Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7845H-60S=

CCX 6.0 STD 7845 HP Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7845I-60

CCX 6.0 7845 IBM Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7845I-60-HAE

CCX 6.0 7845 IBM HA Active,Standby SW,2 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7845I-60-HAS

CCX 6.0 7845 IBM HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7845I-60B-HAE

CCX 6.0 7845 IBM HA Active,Standby

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7845I-60B-HAS

CCX 6.0 7845 IBM HA UPG Active,Standby, 2 Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7845I-60E=

CCX 6.0 ENH 7845 IBM Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7845I-60P=

CCX 6.0 PRE 7845 IBM Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCX-7845I-60S=

CCX 6.0 STD 7845 IBM Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCXIVR-60-ADDONKIT

CCX-IVR 6.0 Add On Kit

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCXIVR-60DB1PS1

CCX or IVR 6.0 MS SQL 2K Server 1 Processor Software

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCXIVR-60DB1PS1=

CCX or IVR 6.0 MS SQL 2K Server 1 Processor Software

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCXIVR-60DB2PS1

CCX or IVR 6.0 MS SQL 2K Server 2 Processors Software

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCXIVR-60DB2PS1=

CCX or IVR 6.0 MS SQL 2K Server 2 Processors Software

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCXIVR-7816H-60ES

CCX or IVR 6.0 7816 Expansion Svr SW for HP Server w/OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCXIVR-7816H-60ES=

CCX or IVR 6.0 7816 Expansion Svr SW for HP Server w/OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCXIVR-7816I-60ES

CCX or IVR 6.0 7816 Expansion Svr SW for IBM Server w/OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCXIVR-7816I-60ES=

CCX or IVR 6.0 7816 Expansion Svr SW for IBM Server w/OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCXIVR-7825H-60ES

CCX or IVR 6.0 7825 Expansion Svr SW for HP Server w/OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCXIVR-7825H-60ES=

CCX or IVR 6.0 7825 Expansion Svr SW for HP Server w/OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCXIVR-7825I-60ES

CCX or IVR 6.0 7825 Expansion Svr SW for IBM Server w/OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCXIVR-7825I-60ES=

CCX or IVR 6.0 7825 Expansion Svr SW for IBM Server w/OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCXIVR-7835H-60ES

CCX or IVR 6.0 7835 Expansion Svr SW for HP Server w/OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCXIVR-7835H-60ES=

CCX or IVR 6.0 7835 Expansion Svr SW for HP Server w/OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCXIVR-7835I-60ES

CCX or IVR 6.0 7835 Expansion Svr SW for IBM Server w/OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCXIVR-7835I-60ES=

CCX or IVR 6.0 7835 Expansion Svr SW for IBM Server w/OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCXIVR-7845H-60ES

CCX or IVR 6.0 7845 Expansion Svr SW for HP Server w/OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCXIVR-7845H-60ES=

CCX or IVR 6.0 7845 Expansion Svr SW for HP Server w/OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCXIVR-7845I-60ES

CCX or IVR 6.0 7845 Expansion Svr SW for IBM Server w/OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

CCXIVR-7845I-60ES=

CCX or IVR 6.0 7845 Expansion Svr SW for IBM Server w/OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 8.0 or later

  

Product Migration Options

Customers are encouraged to migrate to Cisco Unified Contact Center Express 8.0 or later. Information about this product can be found at: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/index.html.
Customers can use the Cisco Technology Migration Program (TMP) to trade-in products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at http://www.cisco.com/web/partners/pr11/incentive/tmp/index.html.
Customers may be able to continue to purchase the Cisco Unified Contact Center Express 6.0 through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to: http://www.cisco.com/go/eos.
Service prices for Cisco products are subject to change after the product End of Sale date.
The Cisco Takeback and Recycle program helps businesses dispose properly of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: http://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.

For More Information

For more information about the Cisco Unified Contact Center Express 8.0 or later, visit http://www.cisco.com/en/US/products/sw/custcosw/ps1846/index.html, or contact your local account representative.
For more information about the Cisco End-of-Life Policy, go to:
http://www.cisco.com/en/US/products/products_end-of-life_policy.html.
To subscribe to receive end-of-life/end-of-sale information, go to: http://www.cisco.com/cisco/support/notifications.html.

Subscribe for RSS Notifications for End-of-Life and End-of-Sale Notices

To subscribe to the End-of-Life and End-of-Sale RSS Feed, insert the following URL into your RSS application: http://www.cisco.com/web/feeds/products/end_of_life_rss.xml.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.