Cisco Unified Communications System Release Summary Matrix for Contact Center [Support]

Table Of Contents

Cisco Unified Communications System Release Summary Matrix for Contact Center

Cisco Unified Communications System Release Summary Matrix for Contact Center

This table identifies the software release versions of the system components that are used in each Cisco Unified Communications system release for Contact Center. To learn more about the component's features, functions, and interaction with other system components, click the technical information site for that release from the following URL:

http:/www.cisco.com/en/US/docs/voice_ip_comm/uc_system/unified/communications/system/ucstart.htm

Note For maintenance releases, the technical information sites may not be updated.

•Table cells with dashes indicate products that either were not available for that release, or are not supported.

•Test beds for a release set may contain multiple IOS and CatOS versions. The predominant IOS versions are listed below, but click the column headings to get complete details.

•For information on compatible software versions in a Cisco Unified Communications System release set that you can use as a baseline and a known starting point, see the following:

–Cisco Unified Communications Compatibility Tool

–Cisco Unified Communications Contact Center Enterprise Design Guides

–Cisco Interoperability Portal

–Cisco Unified Contact Center Express/Cisco Unified IP IVR Software and Hardware Compatibility Guide

–Hardware and System Software Specification (Bill of Materials) for Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 8.0(x)

–Hardware and System Software Specification for Cisco Unified Customer Voice Portal (Unified CVP), Release 8.5(1)

Note Product specific compatibility documents provide complete compatibility information between components listed in the summary matrix.

•For a list of supported UCS and MCS servers, see the following:

–Cisco Unified Communications Manager Server Support Matrix:

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/prod_brochure0900aecd8062a4f9.html

–Cisco Unified Contact Center Enterprise, refer to Appendix A of the Bill of Materials at:

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html

–Cisco Unified Customer Voice Portal, refer to UCVP Hardware and Software Specification at:

http://www.cisco.com/en/US/products/sw/custcosw/ps1006/prod_technical_reference_list.html

–Unified Contact Center Express supported platform list:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_device_support_tables_list.html

–Unified Presence supported platform list:

http://www.cisco.com/en/US/products/ps6837/products_device_support_tables_list.html

•You can set up a virtualized environment by running Unified Communications applications on a virtual machine on a Unified Computing System (UCS). For additional details, including UCS hardware information and third-party requirements, see:
http://www.cisco.com/go/uc-virtualized

For information on supported applications in a virtualized environment, see http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Supported_Applications

For information on supported VMware versions, see http://docwiki.cisco.com/wiki/Unified_Communications_VMware_Requirements#Supported_Versions_of_VMware_vSphere_ESXi

Category

Component

Release
9.0(1)

Release
8.6(1)

Release
8.5(1)

Release
8.0(2)

Release
7.1(3)¹

Release
7.1(2)¹

Release
7.0(1)

Release
6.1(1)

Release
6.0(1)

Call Control

Cisco Unified Communications Manager

9.0(1)

8.6(1a)

8.5(1)

8.0(2)

7.1(3)

7.1(2a)

7.0(1)

6.1(1)

6.0(1)

Contact Center

Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise

9.0(1)

8.5(2)²

8.5(1)

8.0(1)

7.5(6)

7.5(5)

7.5(1)

7.2(2)

7.2(1)

Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise Operating System

Win2008 R2 SP1

Win2008 R2 SP1 Win2003 SP2/
Win2003 R2 SP2

Win2003 SP2/
Win2003 R2 SP2

Win2003 SP2/
Win2003 R2 SP2

Win2003 SP2/
Win2003 R2 SP2

Win2003 SP2/
Win2003 R2 SP2

Win2003 SP2/
Win2003 R2 SP2

Win2003 SP2/
Win2003 R2 SP2

Win2003 SP2/
Win2003 R2 SP2

Cisco Unified ICME Support Tools

—

2.4(1)

2.4(1)

2.4(1)

2.3(1)

2.3(1)

2.3(1)

2.1

2.1

Cisco Unified Contact Center Express

9.0(1)

8.5(1) SU1

8.5(1)

8.0(2)

—

—

—

—

—

Cisco Unified IP IVR

9.0(1)

8.5(1) SU1

8.5(1)

8.0(2)

7.0(1) SR4

7.0(1) SR3

7.0(1) SR1

5.0(2)

5.0(1) SR1

Cisco Unified Contact Center Express/Unified
IP IVR Operating System

Bundled with Software

Bundled with Software

Bundled with Software

Bundled with Software

2003.1.2a SR13

2003.1.2a SR13

2003.1.2a SR13

2003.1.1 SR5

2003.1.1 SR5

Cisco Unified Customer Voice Portal

9.0(1)

8.5(1)

8.5(1)

8.0(1)³

7.0(2)

7.0(2)

7.0(2)

4.0(2)

4.0(2)

Cisco Unified Customer Voice Portal Operating System

Win2008 R2 SP1

Win2003 SP2/
Win2003 R2 SP2

Win2003 SP2/
Win2003 R2 SP2

Win2003 SP2/
Win2003 R2 SP2

Win2003 SP2/
Win2003 R2 SP2

Win2003 SP2/
Win2003 R2 SP2

Win2003 SP2/
Win2003 R2 SP2

Win2003 SP2/
Win2003 R2 SP2

Win2003 SP2/
Win2003 R2 SP2

Cisco Unified Intelligence Center

8.5(4)

8.5(1)

Same as 8.0(4)

8.0(3)

8.0(1)

—

—

—

—

—

Cisco Finesse

9.0(1)

8.5(1)

Lab use only

8.5(1)

Lab use only

—

—

—

—

—

—

Cisco MediaSense

8.5(4)

8.5(2)

8.5(1)

—

—

—

—

—

—

Cisco SocialMiner

9.0(1)⁴

—

8.5(1)

—

—

—

—

—

—

Applications

Cisco Unified Communications Manager IM and Presence Service

9.0(1)

—

—

—

—

—

—

—

—

Cisco Unified Presence

—

8.5(1)

8.5(1)

8.0(2)⁵

7.0(5)

7.0(1)

7.0(1)

6.0(2)

6.0(1)

Cisco Unified SIP Proxy

8.5(3)

8.5(2)

8.5(1)

1.1(4)

—

—

—

—

—

Conferencing

Cisco Unified Videoconferencing 3545 MCU

—

—

—

—

5.7

5.7

5.5.0.0.54

—

—

Cisco TelePresence MCU MSE Series

4.3

—

—

—

—

—

1.2

—

—

Cisco TelePresence Content Server

5.2 Build 3222

—

—

—

—

—

—

—

—

Cisco Voice and Video Conferencing for ISR G2 Routers

15.2(3)T1 or 15.2(4)M

—

—

—

—

—

—

—

—

Voice Mail and Unified Messaging

Cisco Unity Connection

9.0(1)

—

8.5(1)

—

7.1(3)

7.1(2a)

7.0(1)

2.0

2.0

End Points and Clients

Cisco IP Communicator

8.6(1)

8.6(1)

7.0(5)

—

7.0(2)

7.0(2)

2.1(3)

2.1(1)

2.1(1)

Cisco Unified Personal Communicator

—

—

8.5

7.0(2)

7.0(2)

7.0(2)

7.0(1)

—

—

Cisco Unified Video Advantage

2.2(2)

2.2(1)

2.2(1)

—

2.1(2)

2.1(1)

2.1(1)

—

—

Cisco Virtualization Experience Clients

Firmware 9.2(1)

—

—

—

—

—

—

—

—

Cisco TelePresence System EX90 and Cisco TelePresence System EX60

TE 6.0.0

—

—

—

—

—

—

—

—

Cisco IP Video Phone E20

TE 6.0.0

—

—

—

—

—

—

—

—

Cisco Unified IP Phones 7900 Series:

7942, 7945, 7962, 7965, 7975

Bundled with Unified
Communications Manager.

Firmware 9.3(1)

Bundled with Unified
Communications Manager.

Firmware 9.2(1)

Bundled with Unified
Communications Manager.

Bundled with Unified
Communications Manager.

Firmware 9.0(2), 9.0(2)SR1

Bundled with Unified
Communications Manager.

Bundled with Unified
Communications Manager

Bundled with Unified
Communications Manager

Bundled with Unified
Communications Manager

Bundled with Unified
Communications Manager

Cisco Unified IP Phones 6900 Series:

6921, 6941, 6961, 6945

Firmware 9.3(1)

Firmware 9.2(1)

Firmware 9.1.1 SR1

Firmware 9.0(2)

Firmware 8.5.3

—

—

—

—

Cisco Unified IP Phones models 9951, 9971

Firmware 9.3(1)

Firmware 9.2(1)

Firmware 9.1.1 SR1

Firmware 9.0(2)

Firmware 9.0(1)

—

—

—

—

Cisco Unified IP Phones model 8961

Firmware 9.3(1)

Firmware 9.2(1)

Firmware 9.1.1 SR1

Firmware 9.0(2)

Firmware 9.0(1)

—

—

—

—

Cisco Unified IP Phones models 8941, 8945

Firmware 9.3(1)

Firmware 9.2(1)

Firmware 9.1.1 SR1

—

—

—

—

—

—

Cisco Unified Communications for RTX

—

8.5(1)

8.5(1)

—

—

—

—

—

—

Wireless

Cisco Aironet 1240AG Series Access Point

—

—

—

12.4(21a)JA2

12.3-8.JA2

12.3-8.JA2

12.3-8.JA2

12.3-8.JA2

12.3-8.JA2

Cisco Aironet 3502 Access Point

AIR-WLC4400-K9-7-0-116-0-ER.aes

AIR-WLC4400-K9-7-0-116-0-ER.aes

—

—

—

—

—

—

—

Cisco Aironet 1142 Access Point

AIR-WLC4400-K9-7-0-116-0-ER.aes

AIR-WLC4400-K9-7-0-116-0-ER.aes

—

—

—

—

—

—

—

Security

Cisco Catalyst 6500 Series Switch Firewall Services Module

—

—

—

—

4.0(6)

4.0(4)

4.0(3)

3.2(2)

3.1(5)

Cisco Adaptive Security Appliance (5520, 5540, 5580) Services

8.4(3)

8.4(1)

8.4(1)

8.3

8.2(1)

8.2(1)

8.0.4.3

8.0(3)

8.0

Cisco Adaptive Security Appliance 5500 AIP Security Services Module (IPS)

—

7.0(2) E3

7.0(2) E3

7.0(2) E3

—

—

—

—

—

CiscoWorks Management Center for Cisco Security Agents

—

6.0(2)

6.0(2)

—

5.2.1

5.2.0.245

5.2.0.245

5.0.0.216

5.0.0.216

Cisco Security Agent for Unified Communications Manager

Bundled with Unified
Communications
Manager

Bundled with Unified
Communications
Manager

Bundled with Unified
Communications
Manager

Bundled with Unified
Communications
Manager

Bundled with Unified
Communications Manager

Bundled with Unified Communications Manager

Bundled with Unified Communications Manager

Bundled with Unified Communications Manager

Bundled with Unified Communications Manager

Cisco Security Agent for Unified IP IVR

Bundled with Unified IP IVR

Bundled with Unified IP IVR

Bundled with Unified IP IVR

Bundled with Unified IP IVR

5.0.0.217-3.0.6

5.0.0.217-3.0.6

5.0.0.217/3.0.6

5.0.0.217/3.0.6

5.0.0.216 /3.0.4

Cisco Security Agent for Unified Contact Center Express

Bundled with Unified Contact Center Express

Bundled with Unified Contact Center Express

Bundled with Unified Contact Center Express

Bundled with Unified Contact Center Express

—

—

—

—

—

Cisco Security Agent for Unified Intelligent Contact Management Enterprise

—

6.0(1)

6.0(1)

6.0(1)

5.2.0.245-4.0.1

5.2.0.245-4.0.1

5.2.0.245/4.0.1

5.0.0.210/3.0.1

5.0.0.210 /3.0.1-W

Cisco Security Agent for Unified Customer Voice Portal

—

6.0(1)

6.0(1)

6.0(1)

5.2.0.268

5.2.0.268

5.2.0.268

5.2.0.203/2.2.1

5.2.0.203 /2.2.1-W-K9

Network Management

Cisco Prime Collaboration Manager

—

—

—

—

—

—

—

—

—

Cisco Unified Operations Manager

—

8.6.1

8.5.1

2.3

2.2

2.2

2.1

2.0(2)

2.0(1)

Licensing

Enterprise License Manager

9.0(1)

—

—

—

—

—

—

—

—

Communications Infrastructure

Cisco IOS Extended Maintenance Deployment

15.1(4)M3

15.1(4)M1

—

—

12.4(25)b⁶

12.4(23)⁶

12.4(18c)⁶

—

—

Cisco Unified Computing System B200 M2, C200 M2, and C210 M2 (Unified Communications Virtualization)

VMWare ESXi 4.1

—

—

—

—

—

—

—

—

Cisco UCS B-Series Blade Servers

2.0(1q)

—

—

—

—

—

—

—

—

Cisco UCS C-Series Rack-Mount Servers

1.4(3c)2

—

—

—

—

—

—

—

—

Cisco Unified Computing System Express

2.0.1

—

—

—

—

—

—

—

—

Cisco 3725, 3745 (Unified CVP VXML, voice/data, H.323, SIP, MGCP, IOS-based Transcoders and Conference Bridges, and Cisco Unified Border Element gateways)

—

—

—

—

—

12.4(15)⁷
T7

12.4(15)
T7

12.4(15)
T2

12.4(15)T

Cisco 3825, 3845 (Unified CVP VXML, voice/data, H.323, SIP, MGCP, IOS-based Transcoders and Conference Bridges, and Cisco Unified Border Element gateways)

15.1(4)M3

15.1(4)M1

15.1(3)T⁸

15.1(1)T⁸

15.0(1)M

12.4(24)
T1

12.4(20)T

12.4(15)
T2

12.4(15)T

Cisco 3900 series routers

15.2(3)T1 or 15.2(4)M

15.1(4)M1

—

—

—

—

—

—

—

Cisco AS5400XM (Unified CVP VXML, voice, H.323, SIP and PSTN gateways)

15.1(4)M3

15.1(4)M1

15.1(3)T⁸

15.1(1)T⁸

15.0(1)M

12.4(24)
T1

12.4(20)T

12.4(15)T

12.4(15)T

Cisco Unified Border Element Enterprise Edition for Cisco ISR Series

15.2(3)T1 or 15.2(4)M

15.1(4)M1

15.1(3)T⁸

1.3/15.1(1)T⁸

1.3/15.0(1)M

12.4(24)T1

12.4(20)T

12.4(11)XW3

12.4(15)T

Cisco Unified Border Element Enterprise Edition for Cisco ASR 1000 Series

3.6

3.2

3.2

3.1

—

—

—

—

—

Cisco VGD-1T3 Voice Gateway

—

15.1(4)M1

15.1(3)T⁸

15.1(1)T⁸

—

—

—

—

—

Communications Infrastructure (continued)

Cisco SRE 910 Service Module

15.2(3)T1 or 15.2(4)M

—

—

—

—

—

—

—

—

Cisco Integrated Services Router (ISR) 2901, 2911, 2921, 2951, 3925, 3945, 3925E, 3945E

15.2(3)T1 or 15.2(4)M

—

—

—

—

—

—

—

—

Cisco ASR 1002 Router

IOS-XE 15.1(1)S

—

—

—

—

—

—

—

—

Cisco Catalyst 6506 (WS-SUP720-3BXL)

12.2(33)SXH2a

—

—

—

—

—

—

—

—

Cisco Catalyst 6503 (WS-SUP720-3BXL)

12.2(18)SXF10

—

—

—

—

—

—

—

—

Cisco Catalyst 3750 (WS-C3750E-24PD)

12.2(55)SE1

—

—

—

—

—

—

—

—

Cisco 3825 MGCP gateway

15.2(3)T1 or 15.2(4)M

15.1(4)M1

15.1(3)T⁸

15.1(1)T⁸

15.0(1)M

12.4(24)
T1

12.4(20)T

12.4(15)T

12.4(15)T

Cisco 3745 Gatekeeper

—

—

—

—

—

12.4(15)
T7

12.4(15)
T7

12.4(15)
T2

12.4(15)T

RSVP Agent (on 38xx platforms)

15.2(3)T1 or 15.2(4)M

15.1(4)M1

15.1(3)T⁸

15.1(1)T⁸

15.0(1)M

12.4(24)
T1

12.4(20)T

12.4(15)
T2

12.4(15)T

Cisco 7206VXR (core/WAN router)

—

15.1(4)M1

15.1(3)T⁸

15.1(1)T⁸

15.0(1)M

12.4(24)
T1

12.4(20)T

12.4(15)
T2

12.4(15)T

Cisco 871 router

—

—

—

—

—

—

—

12.3(8)
Y12

12.3(8)
Y12

Cisco 881 router

15.2(3)T1 or 15.2(4)M

15.1(4)M1

15.1(3)T⁸

15.1(1)T⁸

15.0(1)M

12.4(24)T1

12.4(20)T

—

—

Cisco 891 router

15.2(3)T1 or 15.2(4)M

—

—

—

—

—

—

—

—

Cisco Catalyst 3750 (access switch)

12.2(53)SE2

12.2(53)SE2

12.2(53)SE2

12.2(50)SE3

12.2(50)SE3

12.2(25)
SEE4

12.2(25)
SEE4

12.2(25)
SEE2

12.2(25)SEC2

Cisco Catalyst 6506, 6509 (core switch, Supervisor 2)

—

8.6(6a)

8.6(6a)

Cat OS 8.6.3/12.2.(18)SXF9

Cat OS 8.6.3/12.2.(18)SXF9

CatOS 8.6(3)

CatOS 8.5(8)

CatOS 8.5(8)

CatOS 8.5(8)

Cisco Catalyst 6506, 6509 (Supervisor 720)

—

—

—

12.2(33)SX1

12.2(33)SX1

12.2(33)
SX1

12.2(18)
SXF11

12.2(18)SXF8

—

Cisco CSS 11501 Content Services Switch

—

—

—

WebNS
7.50.3.3

WebNS
7.50.3.3

WebNS
7.50.3.3

WebNs
7.50.3.3

WebNs 7.50.3.3

WebNs 7.50.3.3

¹This is a maintenance or minor release and no new Technical Information Site was created for this release. Refer to the release notes and system test results for information on this release.

²For configuration options, see Release Notes for Cisco Unified Contact Center Enterprise, Release 8.5(2).

³Unified CVP video feature is supported in Unified CVP Release 8.0(1), however this feature was not tested in the System Test environment. The functionality and interoperability testing of the feature was performed during product testing for this release.

⁴Cisco SocialMiner functionality was tested as part of Unified CCX.

⁵Multi-stage upgrade testing was performed with Unified Presence Release 8.0(1) and feature and interoperability testing was performed with Unified Presence 8.0(2).

⁶Cisco IOS Mainline Release was used for additional basic PSTN functionality and load testing as part of regression testing conducted in contact center environments.

⁷Cisco IOS Release 12.4(15)Tx is the last release supported on the 37xx Series and CMM platforms; these components are not supported on Release 12.4(20)T and beyond.

⁸Cisco IOS Release 15.1(3)T and 15.1(1)T are short deployment Standard Maintenance releases ideal for the very latest new features and hardware support from Cisco. Cisco provides 18 months of support for Standard Maintenance releases. Customers requiring longer-term maintenance support should consider upgrading to the next 15 M Extended Maintenance release (when it becomes available), which will incorporate all features and hardware support of previous Standard Maintenance and Extended Maintenance releases. For more information, refer to http://www.cisco.com/en/US/prod/collateral/iosswrel/ps8802/ps10587/ps10591/ps10621/qa_c67_561940.html.

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