The information available in the MediaSense metadata
database is limited to
- data provided in a CUBE or
Unified Communication Manager SIP invitation
- tags that are inserted by client
- information generated within MediaSense itself.
Real-time correlation with other components uses an identifier known as the Cisco-Guid. This
identifier is usually created by an IOS device (such as CUBE or a
gateway) or by the Customer Voice Portal (CVP) and
is forwarded to other components that the call encounters. It is used to correlate calls across components either in real
time or historically.
However, for Unified Communications Manager calls, MediaSense does not
receive the Cisco-Guid.
Other identifiers are
used to correlate recordings in MediaSense with historical
call records in other solution components, but the only way to correlate recordings in real time is to have a TAPI or JTAPI
connection with the Unified Communications Manager.
The device extension, which is available in both
MediaSense and Unified CCE, can be used to associate data. But this can be problematic because lines are configured for recording
in Unified Communications Manager, not
devices or extensions-- and there is not
necessarily a one-to-one correspondence between the line and the extension. If a given phone happens
to have two lines or two extensions (or a given extension happens
to be assigned to two phones), then some ambiguity can result.
For more information about call correlation techniques, see http://docwiki.cisco.com/wiki/FAQs_for_Cisco_MediaSense.