MediaSense offers a web-based user interface for
administrative activities such as adding and configuring MediaSense servers, managing users, and checking and configuring
storage management parameters.
The interface also provides access to support system
that are required to service the product. MediaSense offers most of
these functions through the Real Time Monitoring Tool (RTMT), which
is similar to Unified Communications Manager and other Cisco voice products. RTMT is a
thick client that can be downloaded onto any Microsoft Windows
system (other operating systems are not supported) from the MediaSense serviceability web pages.
RTMT provides the following
- Collecting log files of specific types and specific time
periods from MediaSense servers. Remote log
browsing is also available so that logs can be viewed without
having to download them.
- Displaying alerts (including system
conditions). System conditions are service impacting conditions
such as the temporary or permanent outage of a server or critical
subsystem, an overload condition, or loss of connectivity to a
dependent service. Events which raise or clear system conditions
may also be sent to a SYSLOG server or trigger proactive
notifications to be sent by email.
- Displaying and graphing a large array of both system and
application level counters, statistics, and performance
measurements including the amount of space in use on
the media partitions and the number of recordings in progress at
any given time. RTMT also allows thresholds to be configured for
these values that, when crossed, create an entry on the
Alerts screen. As with system conditions, these alerts can also be
sent to a SYSLOG server or trigger proactive notifications to be
sent by email.
Separate from RTMT, MediaSense provides a specialized
browser-based Serviceability user interface that provides
administrators with the following capabilities:
- Starting, stopping, activating, and deactivating individual
- Selecting the level and type of information that gets written
to log files.
- Requesting heap memory and thread dumps.
- Accessing other MediaSense servers in the cluster.
- Downloading RTMT for Windows.
MediaSense also supports a command line interface
(CLI) for many additional service functions. Administrators of the
Unified Communications Manager will already be familiar with most of these
SNMP is not supported at this time.