 Feedback
|
Table Of Contents
Cisco Unified IP Phone 6921, 6941, and 6961 Release Notes for Firmware Release 9.1(1) (SCCP and SIP)
Automatic Port Synchronization
Cisco Unified Communications Manager Express Support
Secure Monitoring and Recording
SIP firmware support for Cisco Unified Video Advantage
Installing Cisco Unified Communications Manager
Installing Cisco Unified Communications Manager Express
Installing Firmware Release 9.1(1) for SCCP
Installing Firmware Release 9.1(1) for SIP
Resetting or Restoring the Cisco Unified IP Phone
Obtaining Documentation and Submitting a Service Request
Cisco Unified IP Phone 6921, 6941, and 6961 Release Notes for Firmware Release 9.1(1) (SCCP and SIP)
Published: January 28, 2011
The information in this release note applies to the Cisco Unified IP Phone 6921, 6941, and 6961.
Use these release notes with Cisco Unified IP Phone 6921, 6941, and 6961 running firmware release 9.1(1). This version of firmware is compatible with Cisco Unified Communications Manager 8.5 and later.
Contents
These release notes provide the following information. You might need to notify your users about some of the information provided in this document.
•
Obtaining Documentation and Submitting a Service Request
Related Documentation
Cisco Unified IP Phone Documentation
Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:
http://www.cisco.com/en/US/products/ps10326/tsd_products_support_series_home.html
Cisco Unified Communications Manager Documentation
Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Cisco Unified Communications Manager Business Edition Documentation
Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html
Cisco Unified Communications Manager Express Documentation
Refer to the Cisco Unified Communications Manager Express Documentation Guide and other publications specific to your Cisco Unified Communications Manager Express release. Navigate from the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html
New and Changed Information
This section contains these topics:
•
•
•
•
Automatic Port Synchronization
When the Cisco Unified Communication Manager administrator uses the Remote Port Configuration feature to set the speed and duplex function of an IP phone remotely, loss of packets can occur, if one port is slower than the other.
The Automatic Port Synchronization feature synchronizes the ports to the lowest speed among the two ports, which eliminates packet loss. When automatic port synchronization is enabled, it is recommended that both ports be configured for autonegotiate. If one port is enabled for autonegotiate and the other is at a fixed speed, the phone synchronizes to the fixed port speed.
Note
Note
Note
Cisco Unified Communications Manager Express Support
Cisco Unified Communications Manager Express supports the following IP phones:
•
•
•
CUCM SIP Endpoint Support
The Cisco Unified IP phones 6921,6941,6961 SIP products will use the same portable SIP call features and SIP messaging stack that runs on the rest of the Cisco SIP Phones, while the User Interface follows the Cisco Unified IP phones 6921,6941,6961 SCCP products. Since the same software is used, the Cisco Unified IP phones 6921,6941,6961 SIP will get all the signaling and call feature flow behaviors that are compliant with Cisco UCM SIP line side specification.
Device Un-registration
The phone implements a new alarm that is sent in at the time of registration reporting diagnostic information related to the current and previous registration events, as well as, the previous deregistration event. Once the new alarm is implemented the phones, utilizing SCCP, should discontinue sending the StationAlarm message that was previously sent at the time of registration. For reference this is the alarm that includes the "Last=" string. Since this alarm is sent prior to protocol version negotiation it is understood that the newer versions of phone software always sends the newly defined StationEnhancedAlarmMessage. The older versions of the Cisco Unified Communication Manager ignores and discard the new alarm.
iLBC Support
iLBC stands for internet low bit rate codec. It is a royalty free narrow band (8kHz sampling) speech codec supporting bit rate 15.2kbps for 20ms - 38 bytes frames. In terms of quality, it compares with G.729a with the added advantage of frame independence.
iLBC has it own built-in packet loss concealment but it does not have a built-in silence suppression scheme.
K-Factor (MOS)
K-factor is a Cisco proprietary MOS-LQK listening quality metric measurement. It is part of the Voice Quality Metric set and is provided with other VQ values on the phone UI, web interface and other reports.
Note
K-factor is voice codec dependent and interfaces closely with the device de-jitter buffer. The supported codec in its current version are G.711, G.729, G.729a, G.729ab and iLBC.
Plus Dialing
In this release, users can now press and hold the "*" key for 1 second to add a plus "+" sign as the first digit in a phone number for international dialing.
After the phone number includes the + sign, users can go into directories, such as received calls and call history, and select and dial the entry with the + sign without having to add digits for international calls.
These Cisco Unified IP Phones support this feature:
•
•
•
Secure Monitoring and Recording
Secure Monitoring and Recording feature supports encryption of the recording and monitoring audio streams and the control signaling. A supervisor using encrypted phone will be available to monitor an agent who is using an encrypted phone or an agent who is using an unsecured phone.
A recorder connected to Cisco Unified Communication Manager through secure SIP trunk using sRTP will be available to record an agent who is using an encrypted phone or an agent who is using an unsecured phone.
However, CUCM does not allow monitoring or recording session to downgrade the overall security of the original call. Therefore, the media for those sessions have to guarantee to be the same or higher security than the agent phone's security capability.
SIP firmware support for Cisco Unified Video Advantage
The Cisco Audio Session Tunnel (CAST) protocol establishes communication between the Cisco Unified Video Advantage (CUVA) and Cisco Unified IP Phones (SIP), which enables the CUVA to support video on the PC even if the IP phone does not have video capability.When implemented on SIP phones, the CAST protocol enables communication with video applications when the PC is connected to the PC port on the phone.
The following phones support the CAST protocol:
•
•
•
Where to Find More Information
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communication Manager 8.5 (SCCP and SIP).
Whisper Coaching
Silent call monitoring is a feature that allows a supervisor to discreetly listen to a conversation between an agent and a customer without allowing the agent to detect the monitoring session. Whisper coaching is an enhancement to silent call monitoring feature that allows supervisors to talk to agents during a monitoring session. This feature provides applications the ability to change the current monitoring mode of a monitoring call from Silent Monitoring to Whisper Coaching and vice versa.
To enable Whisper Coaching in the Cisco Unified Communications Manager Administration application, choose Device > Phone, locate the Cisco Unified IP Phone that you want to configure. Scroll to the Device Information Layout pane and set Built-in Bridge to On or Default. If Built-in Bridge is set to Default, in the Cisco Unified Communications Manager Administration application, choose System > Service Parameter and select the appropriate Server and Service. Scroll to the Clusterwide Parameters (Device - Phone) pane and set Built-in Bridge Enable to On.
Installation Notes
This section contains these sections:
•
•
•
•
Installation Upgrade Notes
Direct upgrades, using unsigned load files, are supported to firmware releases 8.5, 9.0(x), and 9.1(1). You can use the following firmware release file for these direct upgrades. For SCCP:
•
•
•
For SCCP version converting to SIP:
•
•
•
Note
Note
Note
Before You Begin
Before you upgrade from Cisco Unified Communications Manager (Unified CM) 7.1(x) to 8.(0), you must upgrade to firmware release 9.1(1). Release 9.1(1) supports the upgrade since 8.5 CUCM release.
Installing Cisco Unified Communications Manager
Before using the Cisco Unified IP Phone with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.
To download and install the Cisco Unified Communications Manager version, follow these steps:
Procedure
Step 1
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2
Step 3
Step 4
Installing Cisco Unified Communications Manager Express
To download and install the Cisco Unified Communications Manager Express version, follow these steps:
Procedure
Step 1
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2
Step 3
Step 4
Installing Firmware Release 9.1(1) for SCCP
To download and install the phone firmware, follow these steps:
Procedure
Step 1
http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240
Step 2
Step 3
Step 4
Step 5
Step 6
•
•
Note
Step 7
•
•
Step 8
Installing Firmware Release 9.1(1) for SIP
To download and install the phone firmware, follow these steps:
Procedure
Step 1
http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240
Step 2
Step 3
Step 4
Step 5
Step 6
•
•
Note
Step 7
•
•
Step 8
Caveats
This section contains these topics:
Using Bug Toolkit
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:
•
•
You can search for problems by using the Cisco Software Bug Toolkit.
To access Bug Toolkit, you need the following items:
•
•
•
To use the Software Bug Toolkit, follow these steps:
Procedure
Step 1
Step 2
Step 3
Open Caveats
There are no open caveats for SIP firmware release 9.1(1). Table 1 lists open caveats for SCCP firmware release 9.1(1).
Resolved Caveats
There are no resolved caveats for SIP firmware release 9.1(1). Table 2 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using SCCP firmware release 9.1(1).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Documentation Updates
This section contains recent changes to the Cisco Unified IP Phone documentation.
•
•
Wireless Headset Support
The following update applies to the "Setting Up the Cisco Unified IP Phone" chapter in the Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 Skinny handset.
In the section on "Audio Quality Subjective to the User," there are references to using wireless headsets with the Cisco Unified IP Phone 6921, 6941, and 6961.
There is no wireless headset support for the Cisco Unified IP Phone 6921, 6941, and 6961.
Configuring Softkey Templates
The following update applies to the "Configuring Features, Templates, Services, and Users" chapter in the Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP).
In the Configuring Softkey Templates section, Table 5-2, the Select feature entry is invalid and should be ignored.
Resetting or Restoring the Cisco Unified IP Phone
There are two general methods for resetting or restoring the Cisco Unified IP Phone:
Performing a Basic Reset
Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.
Table 3 describes the ways to perform a basic reset. You can reset a phone with any of these operations after the phone has started up. Choose the operation that is appropriate for your situation.
Performing a Factory Reset
When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value:
•
•
•
•
Before you perform a factory reset, ensure that the following conditions are met:
•
•
To perform a factory reset of a phone, you can press the Applications button and choose Admin Settings > Reset Settings > All.
Alternatively, you can also follow these steps:
Procedure
Step 1
Step 2
When you press 1, the lights on the line buttons turn red. The light on the select button flash when a button is pressed.
If you press the buttons out of sequence, the lights on the line button, headset button, speakerphone button, and select button turn green. You will need to start over and press 123456789*0# in sequence again.
After you press these buttons, the phone goes through the factory reset process.
Do not power down the phone until it completes the factory reset process, and the main screen appears.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)
© 2010 Cisco Systems, Inc. All rights reserved.
