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Cisco Unified IP Phone 6900 Series

Accessibility Features for the Cisco Unified IP Phone 6901 and 6911

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Accessibility Features for the Cisco Unified IP Phone 6901 and 6911


First Published: October 28, 2012

Last Updated: November 04, 2015


Accessibility Features for the Cisco Unified IP Phone 6901 and 6911

The Cisco Unified IP Phones 6901 and 6911 provide accessibility features for the blind, and the visually, hearing, and mobility impaired. Because many of these features are standard, they can be used by users with disabilities without requiring any special configuration.

In this document, the term phone support pages refers to the web pages that users can access to set up certain features. For Cisco Unified Communications Manager (Release 10.0 and later), these pages are the Self Care Portal. For Cisco Unified Communications Manager (Release 9.1 and earlier), these pages are the User Options web pages.

For additional information, see the phone user guide, located here: http:/​/​www.cisco.com/​c/​en/​us/​support/​collaboration-endpoints/​unified-ip-phone-6900-series/​products-user-guide-list.html

Cisco is committed to designing and delivering accessible products and technologies to meet the needs of your organization. You can find more information about Cisco and its commitment to accessibility at this URL: http:/​/​www.cisco.com/​go/​accessibility

Hearing-Impaired Accessibility Features

This section describes the accessibility features for the hearing impaired.

The following figure shows the features that are standard for the hearing impaired on the Cisco Unified IP Phones 6901 and 6911, except where exceptions are noted. The features shown in the figure are described in the following table. Note the additional features below the table.

Figure 1. Hearing-Impaired Features—Cisco Unified IP Phone 6911 Shown

Table 1 Hearing-Impaired Accessibility Features

Item

Accessibility Feature

Description

1

Visual message-waiting indicator (handset)

Viewable from 360 degrees, this visual indicator also provides an audible message-waiting indicator. Users change the voice-message light on their handset and the audible voice message indicator on their phone by logging in to their phone support pages and accessing the message indicator settings. Users change the setting to on or off.

Your administrator can change the settings.

2

Visual notification of phone state

For visual notification of the phone state:

  • Cisco Unified IP Phone 6901 only:

    • Use the Line button to answer an incoming call. When a new call is present, the button is lit.

    • Use the Line button to toggle a held call. When a call is on hold, the button is lit.

  • Cisco Unified IP Phone 6911 only:

    • Toggle the Mute and Speakerphone buttons on and off to indicate the state of the phone.

    • Use the Mute button to toggle the microphone on or off. When the microphone is muted, the button is lit.

    • Use the Speakerphone button to toggle the speakerphone on or off. When the speakerphone is on, the button is lit.

3

Inline-amplifier support (handset)

Cisco Unified IP Phone handsets support third-party inline amplifiers that users attach to the handset and cord and that sit between the handset and the IP phone.

Cisco Unified IP Phones support these third-party inline amplifiers:

  • Clarity HA-40 Inline Amplifier for Corded Phone.

  • Plantronics EHA40 Inline Amplifier.

4

Adjustable volume

Users can adjust the volume by adjusting the volume level for the phone ringer while the handset is in the cradle.

On the Cisco Unified IP Phone 6911, with the speakerphone button off, press the Volume button to increase the volume.

5

Hearing aid compatible (HAC) handset

Cisco Unified IP Phone handsets support these accessibility features:

  • Hearing-aid compatible.

  • Magnetic coupling of the hearing aid.

  • Federal Communications Commission (FCC) loudness requirements for the Americans with Disabilities Act (ADA).

  • Section 508 loudness requirements, which are achieved by using industry-standard inline handset amplifiers.

6

Acoustic coupled TTY and TDD support (handset)

Cisco Unified IP Phones support the following TTY and TDD features:

  • Acoustic or direct connect TTYs from industry-leading manufacturers.

  • Real-time text transmission over phone lines.

  • Hearing and voice carry over phones (HCO/VCO).

  • VoIP network operating at G.711.

Standard on all Cisco Unified IP Phones.

For information about setting up TTY, see your administrator.

Note the following also about third-party accessibility applications for the hearing impaired:

  • Cisco Unified IP Phones provide an interface for third-party accessibility applications from companies such as NexTalk that support these features:

    • Paging

    • Visual notification

    • Ability to provide single number services to support Video Relay, Text Relay, TTY Traffic or voice services

  • Information about NexTalk is available at this URL: http:/​/​www.tenacitycorp.com

For more information about third-party applications, contact your system administrator.

Vision-Impaired and Blind Accessibility Features

This section describes the accessibility features for the vision impaired and blind.

The following section shows the features that are supported on the Cisco Unified IP Phones 6901 and 6911, except where exceptions are noted. The features shown in the figure are described in the following table. Note the additional features below the table.

Figure 2. Vision-Impaired and Blind Accessibility Features—Cisco Unified IP Phone 6911 Shown

Table 2 Vision-Impaired and Blind Accessibility Features

Item

Accessibility Feature

Description

1

High-contrast visual and audible alert of incoming call

Cisco Unified IP Phones provide an audible alert, and the handset provides a visual alert when the phone receives an incoming call. The handset light strip flashes during incoming calls and stays lit when a voice-mail message is received.

Your administrator sets up these options.

2

Paper label (6911 only)

A paper strip that can be used to enter name and contact numbers.

3

Feature buttons

Users can use the feature buttons to initiate, answer, or switch to a call on a particular line.

On the Cisco Unified IP Phone 6911, four large buttons below the paper strip provide the following functions:

  • Redial (left-most key)

  • Feature (second from the left)

  • Transfer (second from the right)

  • Conference (right-most key)

The Cisco Unified IP Phone 6901 has only the Redial button, which is the middle button in the row above the Volume key. Other phone functions are available using the hookswitch. For more information, see the note after the table.

Your administrator sets up the features for the programmable feature button on your phone.

4

Large buttons for Messages (Cisco Unified IP Phone 6911 only) and Hold

Located above the keypad on the Cisco Unified IP Phone 6911, the Message button is on the left and the Hold button is on the right.

The Cisco Unified IP Phone 6901 has the Hold button, which is the top button in the row of buttons above the Volume key. The messages function is accessed using the hookswitch. For more information, see the note following the table

5

Large line button

On the Cisco Unified IP Phone 6901, the button is located above the Volume key.

On the Cisco Unified IP Phone 6911, the button is located to the right of the keypad and above the Speakerphone button.

The line button is used to initiate, answer, or switch calls.

Buttons illuminate to indicate status:

  • Green, steady—Active call

  • Green, flashing: Held call

  • Amber, flashing—Incoming call or reverting call

  • Red, steady:

    • Cisco Unified IP Phone 6901—Remote call connected

    • Cisco Unified IP Phone 6911—Two remote calls connected

6

Audible notification of phone state (Cisco Unified IP Phone 6911 only)

On the Cisco Unified IP Phone 6911, the Mute and Speakerphone buttons are located on either side of the keypad.

For audible notification of the phone state, users can do the following:

  • Toggle the Mute and Speakerphone buttons on and off to indicate the state of the phone.

  • Use the Mute button to toggle the microphone on or off. When the microphone is muted, the button is lit.

  • Use the Speakerphone button to toggle the speakerphone on or off. When the speakerphone is on, the button is lit.

7

Standard 12-key layout

Cisco Unified IP Phone keypads provide standard 12-key layout, which enables users to use existing or familiar key positions (including a nib on Key 5).

8

Volume key

Allows users to increase or decrease the volume of the ringer or the sound through the handset or speakerphone (6911 only).

On the Cisco Unified IP Phone 6901, the Volume key is located to the right of the keypad.

On the Cisco Unified IP Phone 6911, the Volume key is located to the left of the keypad.

Press up on the rocker key to increase the volume. Press down on the rocker key to decrease the volume.


Note


On the Cisco Unified IP Phone 6901, the Hold, Redial, and Line buttons are located above the Volume key. The Hold button is the button on the top, the Redial button in the middle, and the Line button on the bottom. Users access features using the hookswitch, located in the handset cradle. This phone does not contain a speakerphone.


Note the following additional information for the vision impaired:

  • Third-party accessibility applications for the vision impaired

    Cisco Unified IP Phones 6901 and 6911 provide an interface for third-party accessibility applications such as Tenacity accessaphone and the IPblue Virtual Telephone/Global Office (VTGO) 508-compliant.

    • The VTGO 508-compliant softphone is a standalone software endpoint that integrates speech application programming interface (SAPI) and provides audible notification (text-to-speech) of the core functions and features of the Cisco Unified IP Phones. VTGO is also compatible with assistive technology. Information is available at the following URL: http:/​/​www.ipblue.com

    • Tenacity accessaphone (AAP) is an assistive technology to the Cisco Unified IP Phones.

      Through the telephony application programming interface (TAPI) and the computer technology integration (CTI) plug-in, AAP enhances the ability to monitor and control the functions of the Cisco endpoint. Core enhancements are full access through the keyboard and text-to-speech.

      The AAP technology provides audible notification of the incoming caller ID, full access of call history information, status of the phone and more. Information about Tenacity is available at the following URL: http:/​/​www.tenacitycorp.com

    For more information about third-party applications, see your administrator.

  • Adjustable footstand—Users can easily manipulate an adjustable footstand from flat to 60 degrees to provide optimum phone display viewing and comfortable access to all buttons and keys.

Mobility-Impaired Features

This section describes the accessibility features for the mobility impaired.

The following figure shows the features that are supported on the Cisco Unified IP Phones 6901 and 6911, except where exceptions are noted. The features shown in the figure are described in the following table. Note the additional features below the table.

Figure 3. Mobility-Impaired Features—Cisco Unified IP Phone 6911 Shown

Table 3 Mobility-Impaired Features

Item

Accessibility Feature

Description

1

Well-spaced, illuminated buttons that enable easy operation

Buttons illuminate to indicate status:

  • Green, steady—Active call

  • Green, flashing—Held call

  • Amber, flashing—Incoming call or reverting call

  • Red, steady:

    • Cisco Unified IP Phone 6901—Remote call connected

    • Cisco Unified IP Phone 6911 only—Two remote calls connected

For the Cisco Unified IP Phone 6911 only, the programmable feature buttons allow users to access phone features, such as Call Forward, Pickup, Group Pickup, and Pickup depending on the phone setup.

2

Built-in speakerphone (Cisco Unified IP Phone 6911 only)

Users can toggle the Speakerphone button on and off to indicate the state of the phone. When the speakerphone is on, the button is lit.

3

Tactile-discernible buttons and functions (including a nib on Key 5)

Cisco Unified IP Phone keypads provide the tactile-discernible locator, which enables users to use existing or familiar key positions that can be easily located from the “bump” on the Key 5.

Users do not have to learn new key positions.

Note the following also for the mobility-impaired:

  • For the Cisco Unified IP Phone 6911 only, large buttons provide easy access to voice messages and calling features.

  • For the Cisco Unified IP Phone 6901 only, large buttons provide easy access to the Hold and Redial functions.

  • Adjustable footstand—Users can easily manipulate an adjustable footstand from flat to 60 degrees to provide optimum phone display viewing and comfortable access to all buttons and keys.

Wall Mount Kit

The Cisco Unified IP Phone 6911 can be mounted on a wall using the ADA Non-Lockable Wall Mount Kit for 6900 Series.

The Wall Mount Kits meet the 307.2 Protrusion Limits section of the Americans with Disabilities Act (ADA) ADAAG requirement for mounting a phone on the wall.

The following figure shows a side view of the phone with the wall mount kit installed.

Figure 4. Side View of the Phone Installed with the Wall Mount Kit

Cisco Unified Communications Manager Accessibility Features

The following table provides information on the Cisco Unified Communications Manager (Cisco Unified CM) accessibility features. For more information, see the user guide applicable to your phone.

Accessibility Feature

Description

Configuration Requirements

Programmable Line Key (PLK)

You can use the line buttons to initiate, answer, or switch to a call on a particular line. A limited number of features, such as speed dial, extension mobility, privacy, Busy Lamp Field (BLF) speed dial, Do Not Disturb (DND), and Service URLs, get assigned to these buttons.

The PLK feature expands the features that can be assigned to the line buttons to include those that softkeys normally control; for example New Call, Call Back, End Call, and Forward All. When these features are configured on the line buttons, they are always visible, so you can have a “hard” New Call key.

You can access features easily that may be assigned to softkeys normally, which can be too small and difficult to use.

Standard on all Cisco IP Phones; configuration is required.

Your administrator assigns PLKs to your phone.

Audible Message Waiting Indicator (AMWI)

Cisco Unified IP Phones can send a line-specific stutter dial tone when a voice message is waiting on the phone. You hear it only when using the line with the waiting messages. When you go off hook (on the line for which a voice message has been left), the stutter dial tone is heard.

You can change the audible voice-message indicator setting by logging in to your phone support pages, and changing the audible message-indicator setting to On or Off.

Standard on all Cisco IP Phones.

Configuration is required:

  • administrator

  • phone support pages

Do Not Disturb (Alert and Reject)

Your administrator configures the phone to turn on all audible and visual notifications, turn on ringer only, or to choose the type of alert a phone should play for incoming calls.

Standard on all Cisco IP Phones; configuration is required.

Busy Lamp Field

You can use the Busy Lamp Field (BLF) feature to monitor the call state of a directory number (DN) associated with a speed-dial button, call log, or directory listing on the phone.

In addition, you can use BLF pickup to monitor incoming calls on a directory number.

When the DN receives an incoming call, the system alerts the you so that you can then pick up the call.

Standard on all Cisco IP Phones; configuration is required.

Phone support pages:

  • User Options web pages (Cisco Unified CM 9.1 and earlier)

  • Self Care Portal (Cisco Unified CM 10.0 and later)

The Cisco IP Phone is a network device that enables you to do the following actions:

  • Share information with other network devices in your company, including your personal computer.

  • Use your computer to log in to your phone support pages, where you can subscribe to services, set up speed dial and call forwarding numbers, configure ring settings, and create a personal address book.

Standard on all Cisco IP Phones; configuration is required.