Index
! in route patterns 14-27
@ in route patterns 14-27
+ dialing 14-57
+E.164 numbering plan 14-74
1040 Sensor 29-8
1100 Video Endpoint 8-18
1700 Series Routers 7-7
2800 Series Routers 7-7, 7-16
3500 Series Video Gateways 5-12
3800 Series Routers 7-7, 7-16
3900 Series SIP Phones 8-11
500 Video Endpoint 8-18
508 conformance 8-5
6900 Series Phones 8-9
7800 Series Phones 8-12
7900 Series Phones 8-8
7905_7912 dial rules 14-19
7921G Wireless IP Phone 8-28
7925G-EX Wireless IP Phone 8-28
7925G Wireless IP Phone 8-28
7926G Wireless IP Phone 8-28
7940_7960_OTHER dial rules 14-19
802.1s 3-5
802.1w 3-5, 3-7
802.1X authentication 4-14
802.3af PoE 3-13
8800 Series Phones 8-10
8900 Series Phones 8-10, 8-17
9.@ route pattern 14-27
911 calls 14-69, 15-1
9900 Series Phones 8-10, 8-17
AA 19-23
dial plan considerations 14-70, 14-78
for video calls 5-18
for Voice over PSTN 10-22
with Cisco Unity 19-8
AC 18-43
access codes 14-79, 23-43
access control list (ACL) 4-22
accessibility of endpoint features 8-5
Access Layer 3-5
access lists for Mobile Connect calls 23-46
access numbers 23-54
access point (AP) 3-53, 3-54, 3-63, 8-28
ACL 4-22
Active Directory (AD) 16-10, 16-15, 16-19, 16-24
Active Directory Application Mode (ADAM) 16-12, 16-29
Active Directory Lightweight Directory Services (AD LDS) 16-21
ADAM 16-12, 16-29
Adaptive Security Appliance (ASA) 4-23, 4-29
flat 23-23
MAC 4-8
security 4-6
security issues 4-5
Address Resolution Protocol (ARP) 3-63, 4-12
AD LDS 16-21
Administrative XML Layer (AXL) 29-6
advanced formulas for bandwidth calculations 3-50
AFT 15-23
agent desktop 25-13
agents for call processing 10-24
Aggregation Services Router (ASR) 22-5
AHT 27-6
alias normalization 14-74
ALI Formatting Tool (AFT) 15-23
all trunks busy 15-14
connection types 8-7
endpoints 8-6
gateways 5-2, 8-6
interface modules 8-7
standalone gateways 8-6
Analysis Manager 29-26
Analytics 29-13
anchoring calls in the enterprise 23-58
Android 8-32, 23-65, 23-79, 23-86
annunciator 7-17
answer supervision 15-14
AnyConnect 23-95
AnyConnect Secure Mobility Client 8-33
AnyConnect VPN 23-92
Apple iOS 8-32
application dialing rules 21-7, 23-54
Attendant Console 18-43
described 18-1
Extension Mobility 18-8, 18-29
for mobile users 23-1
IP Manager Assistant 18-20
IP Phone Services 18-2
security 4-35
Unified Communications Manager Assistant 18-20
WebDialer 18-35
applications and services layer 17-1
application users 16-7
applications and services layer 17-2
call control and routing 12-2
call processing 9-2
Cisco Jabber 21-3
Cisco UC Integration for Microsoft Lync 21-23, 27-20
Cisco UC Integration for Microsoft Office Communicator 27-20
Cisco Unified Communications Manager Assistant 18-21, 18-22
Cisco Unified Contact Center 24-2
Cisco WebEx Connect 27-20
collaboration system 2-1
conferencing 22-3
deployment models 10-3
directories 16-7
endpoints 8-2
Enterprise Feature Access 23-56
Extension Mobility 18-9
IP Phone Services 18-2
media resources 7-2
Mobile Connect 23-46
Mobile Voice Access 23-56
mobility clients and devices 23-66
operations and serviceability layer 26-2
presence 20-9
Service Advertisement Framework (SAF) 10-59
trunks 6-3
voice and video over WLAN 3-53
WebDialer 18-35, 18-38
wireless LAN 3-53
area code 14-79
ARP 3-63, 4-12
ASA 4-23, 4-29
ASR 22-5
Assistant Console 18-33
Assurance 29-4
Asynchronous Transfer Mode (ATM) 3-37, 10-14, 10-23
Attendant Console (AC) 18-43, 27-28
audio conferencing 11-14
audio on computer 8-25, 21-5
audio sources 7-41
database 3-55
mechanisms 16-38
of phones 4-18, 8-29
of users 16-9, 16-21
Security Assertion Markup Language (SAML) 16-34
authentication and encryption 4-18
auto-detection 9-39
auto-generated directory numbers 16-16
automated alternate routing (AAR)
dial plan considerations 14-70, 14-78
for video calls 5-18
for Voice over PSTN 10-22
with Cisco Unity 19-8
automated attendant (AA) 19-23
automatic line creation 16-16
Automatic Location Identification (ALI) 15-5, 15-23
Automatic Location Identifier (ALI) 15-3
Automatic Number Identification (ANI) 15-3, 15-5, 15-7, 15-11
average hold time (AHT) 27-6
AXL 29-6
BackboneFast 3-7
advanced formulas 3-50
best-effort 3-36
call control traffic 3-49, 3-50, 3-52
consumption 3-44, 3-46
for Cisco Unity 19-32
for conferencing 22-12
for contact center 24-14
for shared line appearances 3-51
for video calls 13-29
for WebEx 22-12
general rule 10-44
guaranteed 3-35
management of 13-3
provisioning 3-19, 3-35, 3-44
requirements for call admission control 13-9
requirements for gatekeepers 13-3
voice class requirements 3-40
Basic Directory Integration (BDI) 23-81
BDI 23-81
beacons 3-64
Bearer Capabilities Information Element (bearer-caps) 5-15
bearer-caps command 5-15
bearer traffic 3-45
best-effort bandwidth 3-36
Best Effort Early Offer 6-23, 6-25, 7-12
centralized call processing 10-15
Cisco Unified Communications Manager Express (Unified CME) 9-41
Cisco Unity 19-32
Cisco Unity Connection 19-32
Cisco Unity Express (CUE) 19-46
distributed call processing 10-24
LDAP synchronization 16-18
music on hold 7-40
single-site deployment 10-11
voice messaging 19-32
WAN design 3-34
BFD 22-9
BGP 22-9
BHCA 10-49, 27-5, 27-21, 27-49
BHCC 27-5
Bidirectional Forwarding Detection (BFD) 22-9
bill-to number (BTN) 15-6
blade servers 10-56
BLF 20-7
blocking factor 27-6
blocking numbers 23-54
Bluetooth 3-61, 8-15, 8-22, 8-30, 8-35, 23-61
Border Gateway Protocol (BGP) 22-9
BPDU 3-7
branch office router 7-45
bridge protocol data unit (BPDU) 3-7
Bring Your Own Device (BYOD) Infrastructure 23-77
broadcast messages 18-48
B-Series Blade Server 10-56, 10-58
BTN 15-6
bump in the wire 4-26
bursting 3-43
bursty traffic 27-6
Business Edition 9-2, 9-24, 9-28, 9-31, 23-62, 27-48, 27-51
business-to-business communications 10-37
busy hour 27-5
busy hour call attempts (BHCA) 10-49, 27-5, 27-21, 27-49
busy hour call completions (BHCC) 27-5
busy lamp field (BLF) 20-7
BYOD 23-77
CAC ( see call admission control)
calendar integration for presence 20-33
bandwidth management 13-3
bandwidth requirements 13-9
components 13-3
described 13-1
design considerations 13-36
dual data center 13-37
effective path 13-4
elements 13-3
enhanced locations 13-4
example bandwidth deductions per call 13-25
for contact center 24-15
for music on hold 7-42
for Session Management Edition (SME) 13-46
for TelePresence 13-22, 13-42
for video 13-29, 13-42
gatekeeper 13-3
links 13-4, 13-5
locations 13-43
migration to Enhanced Locations CAC 13-34
moving devices to a new location 15-15, 23-15
MPLS cloud 13-38
paths 13-4
regions 13-10, 13-11
replication network 13-15
SIP trunks 13-23
topologies 13-36
weights 13-4
call anchoring 23-58
for emergency services 15-11, 15-17
from the PSAP 15-11, 15-17
call center 24-1
Call Control Discovery (CCD) 10-59
call control traffic 3-49, 3-52
call detail record (CDR) 10-46, 27-15, 29-10
caller ID matching 23-54, 23-55, 23-58
caller ID transformations 23-61
multicast music on hold 7-24, 7-27
music on hold 7-24, 7-27
unicast music on hold 7-26, 7-29
Call Forward Unregistered (CFUR) 14-70
call hand-in 23-74
call handoff 23-74, 23-84
call hand-out 23-74, 23-84
calling line ID (CLID) 14-28
in 911 calls 15-6
localization 14-62
calling privileges 14-42
calling restrictions 14-42
calling search space 20-8
calling search spaces 14-42, 14-43, 20-8, 23-57
call management record (CMR) 10-46, 27-15, 29-10
agents 10-24
architecture 9-2
capacity planning 9-26
centralized 10-11, 19-7, 19-11, 24-8, 29-29
design considerations 9-30
distributed 10-22, 24-10, 29-31
guidelines 9-1
hardware platforms 9-4
high availability 9-15
redundancy 5-3, 9-17
subscriber server 9-6
architectural layer 12-1
for emergency calls 15-22
inbound 23-69
outbound 23-70
911 15-1
classification of 14-29
dual control 10-40
emergency 14-69, 15-1
forwarding 14-45
history 20-8
hold 7-21
inbound 5-16
monitoring 25-1
music on hold 7-19
outbound 5-17
pickup at desk phone 23-39
pickup at remote destination phone 23-40
preservation of 5-10
privileges 14-42
queuing 24-2
recording 25-1
routing 5-16, 5-17, 14-22, 15-22
signaling 5-14
calls per second (cps) 27-5
CAM 4-8
CAMA 15-6
access switch 3-3
deployment model 10-9, 29-28
infrastructure requirements 3-1
applications and serviceability layer 17-4
Attendant Console 18-46, 27-28
Business Edition 9-28, 27-48
by product 27-13
call processing 9-26
call recording and monitoring 25-16
call routing 12-3
call traffic 27-21
Cisco IM and Presence 27-33
Cisco mobility clients and devices 23-96
Cisco Prime Collaboration 27-47
Cisco Prime Collaboration Analytics 27-47
Cisco Prime Collaboration Assurance 27-47
Cisco UC Integration for IBM Sametime 27-20
Cisco UC Integration for Microsoft Lync 21-25, 27-20
Cisco Unified Communications Manager Express (Unified CME) 27-48
Cisco WebEx Connect 27-20
Cisco WebEx Messenger service 20-48, 21-22
clusters 27-14
codecs 27-39
collaboration clients and applications 27-17
collaboration system 2-4
conferencing 27-42
contact center 24-17
CTI applications 9-35, 27-23
deployment models 10-5
design and deployment considerations 27-1
dial plan 27-22
emergency services 27-34
endpoints 8-39, 27-16
Extension Mobility 18-18, 27-25
factors to consider 27-9
gateways 27-37
instant messaging storage requirements 20-32
IP Phone Services 18-7
Jabber Desktop Clients 21-10
LDAP directory integration 27-31
locations 27-14
media resources 7-31, 27-28
megacluster 27-32
music on hold (MoH) 7-32, 7-34, 27-30
operations and serviceability layer 26-3
performance overload 27-39
performance tuning 27-39
phones 8-39
presence 27-33
regions 27-14
servers 27-14
sizing tools 27-10
tools 9-26, 27-10
Unified CM 27-13
Unified CM Assistant 18-27, 27-26
Unified CM servers 9-26
Unified MeetingPlace 27-43, 27-44
Unified Mobility 23-62, 27-21
Video Communication Server (VCS) 9-29
videoconferencing 27-44
Virtualization Experience Media Engine (VXME) 21-27
voice activity detection (VAD) 27-38
voice messaging 27-41
WebDialer 18-41, 27-27
WebEx 22-12
wireless networks 3-59, 8-29
XMPP clients 27-20
CAPWAP 3-54
CAR 10-46
CCA 3-64, 22-9
CCD 10-59
CDP 4-6
CDR Analysis and Reporting (CAR) database 10-46
Centralized Automatic Message Accounting (CAMA) 15-6
centralized messaging 19-7
deployment model 10-11, 24-8, 29-29
distributed messaging 19-11
migration to 28-5
Voice over the PSTN 10-22
centralized messaging 19-5, 19-7, 19-15, 19-22
centralized TFTP services 3-32
Certificate Signing Request (CSR) 4-20
CFUR 14-70
channels for wireless devices 3-60
CIR 3-43
Cisco 1040 Sensor 29-8
Cisco AnyConnect VPN 23-92
Cisco Business Edition 9-24, 23-62, 27-51
Cisco Discovery Protocol (CDP) 4-6
Cisco Emergency Responder (CER) 14-69, 15-7, 15-15
Cisco EnergyWise Technology 3-13
Cisco Expressway 23-31, 27-35
Cisco IM and Presence 20-9, 21-19, 27-33
Cisco IOS software MTP 7-16
Cisco IP Voice Media Streaming Application 7-17, 27-28
Cisco Jabber 21-3, 23-79, 23-86
Cisco LEAP 8-29
Cisco Mobile 23-79, 23-86
Cisco Mobile iPhone 23-86
Cisco Network Analysis Module (NAM) 29-10
Cisco Option Package (COP) 28-11
Cisco Paging Server 18-48
Cisco Prime 29-1
Cisco Prime Collaboration 27-47
Cisco Prime Collaboration Analytics 27-47
Cisco Prime Collaboration Assurance 27-47
Cisco Prime Unified Provisioning Manager (Unified PM) 29-14
Cisco Prime Unified Service Monitor (Unified SM) 29-7
Cisco Proprietary RTP 7-10
Cisco UC Integration for Microsoft Lync 21-23, 27-20
Cisco UC Integration for Microsoft Office Communicator 21-2, 27-20
Cisco Unified Analysis Manager 29-26
Cisco Unified Border Element 4-31, 25-11
Cisco Unified Border Element Phone Proxy 23-30
Cisco Unified Communications Management Suite 29-1
Cisco Unified Communications Manager Express (Unified CME)
capacity planning 27-48
design considerations 9-32
distributed call processing 10-24
interoperability with Unified CM 9-39
Cisco Unified Communications Manager Real-Time Monitoring Tool (RTMT) 29-26
Cisco Unified Computing System (UCS) Platform 10-55
Cisco Unified Contact Center 24-1
Cisco Unified Contact Center Enterprise (Unified CCE) 24-3
Cisco Unified Contact Center Express (Unified CCX) 24-6
Cisco Unified Contact Center Management Portal (Unified CCMP) 24-6
Cisco Unified Customer Voice Portal (Unified CVP) 24-4
Cisco Unified E-Mail Interaction Manager (Unified EIM) 24-7
Cisco Unified Intelligence Center (Unified IC) 24-7
Cisco Unified MeetingPlace 27-43, 27-44
Cisco Unified Mobility 23-1, 23-36, 23-94, 27-21, 27-51
Cisco Unified Reporting 29-27
Cisco Unified SRST Manager 10-20
Cisco Unified Survivable Remote Site Telephony (SRST) Manager 10-20
Cisco Unified Web Interaction Manager (Unified WIM) 24-7
Cisco Unified Workspace License (CUWL) 28-10
Cisco Unity 19-1, 19-7, 19-20
Cisco Unity Connection 19-7, 19-18, 19-34
Cisco Unity Express (CUE) 19-23
Cisco Unity Personal Assistant 19-5
Cisco Unity Telephony Integration Manager (UTIM) 19-40, 19-42
Cisco Voice Transmission Quality (CVTQ) 29-10
Cisco WebEx Connect 27-20
Cisco WebEx Meetings Server 22-13
calls 14-29
traffic 3-4, 3-16, 3-66
Class of Service (CoS) 3-4
clear channel assessment (CCA) 3-64
CLEC 15-5
CLID 14-28
Client Matter Code (CMC) 14-29
launch sequence 21-18
mobility clients and devices 23-65
client transformation 21-7
clipping 10-15
cloud architecture 22-5
cloud-based deployment model 21-14
Cloud Connected Audio (CCA) 22-9
Cisco Unity 19-15, 19-17
CTI applications 9-34
described 10-43
failover with Cisco Unity 19-19
for contact center 24-11, 29-32
local failover 10-47
music on hold 7-48
presence 20-21
remote failover 10-54
troubleshooting 10-47
WAN considerations 10-44
with Cisco Unity 19-20
design guidelines 9-5
Emergency Responder (ER) 15-9, 15-22
for presence servers 20-10
for Unified CM 9-5
guidelines for 9-13
home 18-15
home cluster 18-19
maximum capacity 27-14
redundancy 9-19
server nodes 9-6
services 9-5
visiting 18-15
CMC 14-29
CMR 10-46, 22-21, 22-31, 27-15, 29-10
CMR Cloud 22-31
personal meeting room 22-21
capacity planning 27-39
complexity modes 7-4, 7-5
flex mode 7-5
for music on hold 7-40
low bit-rate (LBR) 7-37
clients 21-1
clients and applications 27-17
conferencing 22-1, 27-42
contact management 21-9
Jabber desktop clients 21-3
LDAP directory integration 21-9
services 22-1
third-party XMPP clients and applications 21-2, 27-20
Collaboration Cloud 22-5
Collaboration Meeting Room (CMR) 22-21, 22-31
collaboration system components and architecture 2-1
collaborative conferencing 22-1, 27-42
co-located DHCP server 3-26
COM 16-4
combined deployment models for messaging 19-14
Committed Information Rate (CIR) 3-43
common locations 13-16
Communicator 8-25, 21-28
competitive local exchange carrier (CLEC) 15-5
complexity modes for codecs 7-4, 7-5
complexity of the database 27-14
Component Object Model (COM) 16-4
Device Mobility 23-16
messaging system 19-2
presence 20-3
compressed Real-Time Transport Protocol (cRTP) 3-37, 3-40
Computer Telephony Integration (CTI) 9-7, 9-22, 9-32, 19-23, 27-23
architecture 22-3
audio 11-14
collaborative 22-1, 27-42
conference bridges 7-16
described 11-1, 22-1
hardware 9-40
hardware resources 11-25
Intelligent Bridge Selection 11-32
resources 11-14
rich media 11-1
security 4-30, 11-15, 11-24
software resources 11-25
traffic 27-8
video 11-26
lobby phone security 4-36
Unified CME 9-39
configuration for mobile client users
simplified method 23-77
conformance with Section 508 8-5
connectivity options for the WAN 10-14, 10-23
for attendants 18-43
for Unified CM Assistant assistant 18-33
described 24-1
gateway sizing 27-38
traffic patterns 27-7
contact management 21-9
contact sources 21-17, 21-19
content-addressable memory (CAM) 4-8
continuous-presence conference view 11-26
Control and Provisioning of Wireless Access Points (CAPWAP) 3-54
control signaling 3-49, 3-52
COP 28-11
Core Layer 3-12
DHCP 3-27
MoH 7-32
core switch 3-3
CoS 3-4
CPN 15-6
cps 27-5
CPU usage 27-4
cRTP 3-37, 3-40
C-Series Rack-Mount Server 10-58
CSR 4-20
CTI 9-7, 9-22, 9-32, 19-23, 27-23
CTI Manager 9-5, 9-7, 9-22
CTI-QBE 19-23
CTI Remote Device 9-32
CTI route points 7-15
CUE 19-23
cutover 28-1
CUWL 28-10
CVTQ 29-10
DAI 4-12
complexity 27-14
replication 9-11
synchronization with Unified CM 16-30
redundant 4-40
security 4-27
server farm 3-12
single 4-39
Delayed Offer 6-19, 7-10
delay of packets 10-44, 10-46
Delivery Traffic Indicator Message (DTIM) 3-62
Demilitarized Zone (DMZ) 4-37
campus 10-9, 29-28
clustering over the WAN 7-48, 10-43, 19-20, 20-21, 24-11, 29-32
combined for messaging 19-14
described 10-1
DHCP 3-26
federation 20-22
for Cisco Jabber 21-12
for Cisco Unity 19-4
for Cisco Unity Express 19-23
for contact center 24-8
for network management 29-28
for presence 20-17
for presence servers 20-13
for Unified CME 9-41
media resources 7-37
messaging and call processing combinations 19-6
multisite with centralized call processing 7-37, 7-44, 10-11, 24-8, 29-29
multisite with distributed call processing 7-38, 7-47, 10-22, 24-10, 29-31
music on hold 7-43
Service Advertisement Framework (SAF) 10-59
Session Management Edition 10-25
single cluster 20-18
single site 7-37, 7-44, 10-9, 24-8, 29-28
site-based 10-5
Unified Computing System (UCS) 10-55
virtualized servers 10-55, 10-59
voice over the PSTN 10-22
design criteria 10-5
designing for performance 27-9
deskphone control mode (using deskphone for audio) 8-26, 21-6
deskphone for audio 21-6
desk phone pickup 23-39
desk phones 8-8
destination of a call 14-79
dial plan 23-21
feature components and operation 23-16
Group 23-16
Info 23-16
operation flowchart 23-20
operation of 23-20
parameter settings 23-18
Physical Location 23-16
settings 23-19
Device Mobility Group 23-19
mobility 8-32, 15-15, 23-15
pools 10-48, 10-54
route group 14-30
Device Security Profile 18-15
DFS 3-60
binding information 4-12
deployment options 3-26
described 3-24
lease times 3-25
Option 150 3-25
servers 3-27
Snooping 4-10, 4-12
starvation attack 4-11
+ dialing 14-57
911 calls 15-1
application dialing rules 21-7, 23-54
architecture 14-3
Call Forward Unregistered (CFUR) 14-70
calling party settings 14-58
calling privileges 14-42
call routing 14-22
capacity planning 27-22
design considerations 23-21
device mobility 23-21
elements 14-13
emergency call string 15-12
Extension Mobility 14-83
for Device Mobility 23-21
for Jabber Desktop Client 21-6
for mobility 23-71
for Unified CM Assistant 18-29
functions 14-1
fundamentals 14-3
globalized numbers 14-55, 14-62
international calls 14-27
localized call egress 14-62
localized call ingress 14-60
local route group 14-56
shared line appearance 15-17
Tail End Hop Off (TEHO) 14-71
transformations 14-57, 14-58
Unified Mobility 23-57
variable length on-net dialing 23-23
Video Communication Server (VCS) 14-52
dial rules 14-16, 14-18, 14-19, 23-54
dial via office (DVO) 23-75, 23-87
dial via office forward (DVO-F) 23-90
dial via office reverse (DVO-R) 23-88
DID 15-6
Differentiated Services Code Point (DSCP) 3-4, 3-38, 3-66, 13-44
digital gateways 5-3
digital networking 19-29
digital signal processor ( see DSP resources)
digit manipulation 5-16, 14-25, 14-28
digit prefixing 23-55
Direct Inward Dial (DID) 15-6
access 16-4, 23-81
architecture 16-7
authentication of users 16-9, 16-21
filtering 16-26
for Unified CM Assistant 18-33
high availability 16-29
integration with IP telephony system 16-1, 16-3, 27-31
integration with Unified CM 16-6
LDAP 16-1, 27-31
lookup rules 21-7
schema 16-1
search base 16-13
searches 21-10
security 16-18
sn attribute 16-10
synchronization 16-9, 16-10, 16-26
URI dialing 14-24, 14-50
UserID 16-10
directory numbers, auto-generated 16-16
directory URI 14-49
distortion 3-61
distributed call processing 10-22, 10-24, 24-10, 29-31
distributed messaging 19-5, 19-11, 19-17
Distribution Layer 3-10
DMVPN 3-36
DMZ 4-37
DNS 3-23
Domain Name System (DNS) 3-23
described 7-4
PVDM 7-31
DTIM 3-62
conversion of 7-9
gateway capabilities 5-3
methods supported by endpoints 7-9
on H.323 gateways 7-15
on SIP gateways 7-14
Relay 5-6, 7-15
DTPC 3-63
dual call control 10-40
dual data center 13-37
clients 23-79, 23-86
phones and clients 23-65
dual tone multifrequency (DTMF) 5-3, 5-6, 7-9
duplex media 7-31
duplex unicast MoH 7-31
DVO 23-75, 23-87
DVO-F 23-90
DVO-R 23-88
DX6 Series video endpoins 8-17
DX Series video endpoins 8-11
dynamic ANI interface 15-11
Dynamic ARP Inspection (DAI) 4-12
Dynamic Frequency Selection (DFS) 3-60
Dynamic Host Configuration Protocol (DHCP) 3-24, 4-10, 4-11, 4-12
dynamic memory 27-4
Dynamic Multipoint VPN (DMVPN) 3-36
Dynamic Transmit Power Control (DTPC) 3-63
E.164 15-5, 15-6, 15-11, 19-37
E911 15-1, 15-4
Early Offer 6-20, 7-10
effective path 13-4
efficiency of links 3-40
ELCAC 13-4, 13-49
elements of a dial plan 14-13
ELIN 15-10, 15-11
EMCC 18-10, 18-19, 27-25
emergency calls 14-69
emergency call string 15-12
emergency location identification number (ELIN) 15-10, 15-11
Emergency Responder 14-69, 14-70, 15-7, 15-15
emergency response location (ERL) 15-10, 15-11, 15-15
emergency services 15-1, 23-72, 27-34
eMWI 19-38
for phones 4-18
for security 4-18
for signaling 3-50, 3-51
for wireless endpoints 8-29
analog gateways 8-6
architecture 8-2
capacity planning 8-39, 27-16
design considerations 8-39
directory access 16-4
high availability 8-37
immersive video 8-20
mobile 8-32
multipurpose video 8-18
off premises 15-17
personal video 8-16
Section 508 conformance 8-5
security 4-15
software-based 8-25
supplementary services 7-14
telepresence 4-18, 8-17, 8-18, 8-19, 8-20
types of 8-1
video 8-16, 15-16
wireless 3-56, 8-28
end users 16-7, 20-4
Energy conservation 3-13
EnergyWise Technology 3-13
Enhanced Location CAC 13-4, 13-49
Enhanced Message Waiting Indicator (eMWI) 19-38
Enhanced SRST 8-14, 8-27, 8-31, 8-35, 8-36
Enhanced SRST (E-SRST) 8-22, 10-15
Enhanced SRST (E-SRST) 10-18
Enhanced Survivable Remote Site Telephony (E-SRST) 10-15
enterprise caller ID 23-72
Enterprise Feature Access 23-35, 23-41, 23-52, 23-54
bandwidth 3-49, 3-50
Business Edition device capacities 27-49
CPU usage 27-4
CTI resource requirements 27-24
memory usage 27-4
music on hold server capacity 7-33
Erlang 27-6
Erlang blocking factor 27-6
error rate 10-47
E-SRST 8-22, 10-15, 10-18
ESXi Hypervisor. 28-11
ettercap virus 4-12
Exchange Web Services Calendar 20-36
Expressway 4-34, 13-49, 23-31, 23-90, 23-92, 27-35
EX Series video endpoints 8-17
Extend and Connect 21-18
Extensible Authentication Protocol (EAP) 8-29
extensible messaging 20-40
capacity planning 27-25
described 18-8
dial plan 14-83
interactions with Unified CM Assistant 18-29
Extension Mobility Cross Cluster (EMCC) 18-10, 18-19, 27-25
EMCC 13-36
FAC 14-29
factors that affect sizing 27-9
Cisco Unity 19-18, 19-19
clustering over the WAN 10-47, 10-54
scenarios 18-6
fallback mode 7-47
Fast Start 7-14
gateway support for 5-3, 5-21
interface modules 8-7
FCoE 10-56, 10-57
Feature Group Template 16-16
federated deployment 20-22
federation between domains 20-22
Fibre Channel over Ethernet (FCoE) 10-56, 10-57
filtering for directory synchronization and authentication 16-26
filter strings for LDAP directories 16-29
FindMe 23-48
access control lists 20-48
around gateways 4-29
bump in the road 4-26
centralized deployment 4-37
described 4-23
routed mode 4-25
stealth mode 4-26
transparent mode 4-26
with H.323 4-30
Firewall Services Module (FWSM) 4-23, 4-29
firmware upgrades for Cisco IP Phones 8-12
flash used for music on hold 7-45
flat addressing 23-23
flex mode for codecs 7-5
Forced Authorization Codes (FAC) 14-29
Foreign Exchange Office (FXO) 15-7
forwarding calls 14-45
Frame Relay 3-37, 10-14, 10-23
FWSM 4-23, 4-29
FXO 15-7
gain settings 5-15
GARP 4-12
call admission control 10-24, 13-3
zones 13-3
Gateway Load Balancing Protocol (GLBP) 3-10
911 services 15-13
additional documentation 27-40
all trunks busy 15-14
analog 5-2, 8-6
automated alternative routing 5-18
blocking 15-14
call recording 25-5
capabilities 5-15
capacity planning 27-37
Cisco Unified Videoconferencing 3500 Series Video Gateways 5-12
configuration in Unified CM 5-14
contact center sizing 27-38
core feature requirements 5-3
digital 5-3
digit manipulation 5-16
firewalls 4-29
for local failover 10-53
for video telephony 5-12
placement 15-13
protocols 5-4
redundancy 5-10
security 4-28
selection of 5-3
service prefixes 5-17
SIP 5-7, 5-11
standalone 8-6
TDM 5-2
voice applications 5-1, 8-6
VoiceXML 23-49, 23-50
GDPR 14-11, 14-48, 14-71
general security 4-2
geographical diversity 10-8
geolocations 14-90
GLBP 3-10
GLO 28-7
Global Dial Plan Replication (GDPR) 14-11, 14-48, 14-71
globalized dial plan 14-55, 14-62
Global Licensing Operations (GLO) 28-7
Global Site Backup (GSB) 22-5, 22-9
glossary 1-1
Gratuitous Address Resolution Protocol (GARP) 4-12
ground start 8-7
call routing 14-30
Emergency Responder (ER) 15-18, 15-20
gateways 27-37
media resources 7-1
Unified CM redundancy 9-17
GSB 22-5, 22-9
guaranteed bandwidth 3-35
H.245 Alphanumeric 7-10
H.245 Signal 7-10
call hairpinning 9-39
call preservation enhancements 5-10
Fast Start 7-14
firewalls 4-30
gateways 5-4
supplementary services 7-14
trunks 6-4
hairpinning 9-39, 23-50
hand-in of a call 23-74
handoff of calls 23-74, 23-84
hand-out of a call 23-74, 23-84
audio conferencing bridge 11-25
media resource capacities 7-31
MTP resources 7-16
music on hold 7-32
transcoder 7-7
types of platforms 9-4
headers for voice packets 3-45
applications and serviceability layer 17-3
Attendant Console 18-45
Business Edition 9-24
call processing 9-15
call routing 12-3
Cisco mobility clients and devices 23-95
Cisco UC Integration for Microsoft Lync 21-25
collaboration system 2-3
contact center 24-13
CTI 9-36
deployment models 10-4
directories 16-29
endpoints 8-37
Enterprise Feature Access 23-57
Extension Mobility 18-16
hardware platforms 9-15
IP Phone Services 18-6
Jabber clients 21-20
Jabber DesktopClients 21-11
media resources 7-34, 7-36
Mobile Connect 23-47
Mobile Voice Access 23-57
music on hold 7-36
network connectivity 9-16
network services 3-4
operations and serviceability layer 26-3
phones 8-37
presence 20-13
requirements 10-6
Survivable Remote Site Telephony (SRST) 9-18
transcoders 7-36
Unified CM 9-16
Unified CM Assistant 18-24
Unified Computing System (UCS) 9-23
Video Communication Server (VCS) 9-24
Virtualization Experience Media Engine (VXME) 21-27
voice services 10-15
WebDialer 18-40
WebEx 22-9
wireless LAN 3-57
history of calls 20-8
hold 7-19, 7-21
holdee 7-20
holder 7-20
home cluster 18-15, 18-19
hosted virtual desktop (HVD) 21-27
Hot Standby Router Protocol (HSRP) 3-10, 10-24
HSRP 3-10, 10-24
HTTPS 19-30
hub-and-spoke topology 3-3, 3-34
HVD 21-27
hybrid deployment model 21-15
hypervisor 3-20, 10-55
I/O modules 10-57
IBM Lotus Sametime 20-43
IButton 14-21
ICCS 9-11, 10-45, 10-49
ICMP 5-11
identity management 16-1, 16-31
Identity Provider (IdP) 16-31
IdP 16-31
IDS 4-29, 10-45
IEM 24-18
IM and Presence 20-1, 21-19, 27-33
immediate start 8-7
immersive video endpoints 8-20
impairments without QoS 3-19
inbound calls 5-16
InformaCast 18-48
Informix Dynamic Server (IDS) 10-45
infrastructure ( see network infrastructure)
inline power 3-13
instant messaging 20-1, 20-16, 20-26, 20-27, 20-32
Integrator C Series 8-19
Intelligent Bridge Selection 11-32
Intelligent Proximity 8-15, 8-22, 8-35, 23-61, 23-94
Intelligent Session Control 23-59
Interactive Experience Manager (IEM) 24-18
interactive voice response (IVR) 10-11
interface modules 8-7
interface types for 911 calls 15-5
interference to wireless communications 3-61
international calls 14-27
Internet Control Message Protocol (ICMP) 5-11
interoperability 8-23, 9-39, 9-43, 13-42
inter-VLAN routing 8-21, 8-27
Intra-Cluster Communication Signaling (ICCS) 9-11, 10-45, 10-49
introduction 1-1
Intrusion Detection System (IDS) 4-29
IOS software MTP 7-16
IP/VC 3500 Series Video Gateways 5-12
IP addresses and security 4-5
IP Communicator 8-25, 21-28
iPhone 8-32, 23-65, 23-79, 23-86
IPMA 18-20
IP Manager Assistant (IPMA) 18-20
IP phones 8-8
IP Phone Services 18-2, 27-25
IP Precedence 3-4, 3-38
IPSec 10-14, 10-23
IP Security Protocol (IPSec) 10-14, 10-23
security 4-6
with Cisco Unified Provisioning Manager (Unified PM) 29-18
with Cisco Unity Connection 19-43
IPVMS 27-28
IP VOICE feature set 9-39
IP Voice Media Streaming Application 7-4, 7-16, 7-17, 11-25, 27-28
ISDN 10-15, 10-16
ISDN Link 5-3
IVR 10-11
IX5000 Series immersive video system 8-20
call handoff 23-84
clients 27-18
deployment models 21-12
desktop clients 8-25, 21-3, 27-17
desktop video 8-16
dial via office (DVO) 23-87
for Android and Apple iOS 8-32, 23-79
for Mac 21-18
for mobile devices 23-65
for TelePresence 8-16
for Windows 21-16
IM and presence 21-19
interactions with Cisco Unified Mobility 23-94
WLAN considerations 23-86
Jabber Identifier (JID) 20-4
Jabber Service Discovery 23-80
JID 20-4
jitter 10-44
JTAPI 9-22
Key Press Markup Language (KPML) 7-9, 14-16, 14-18
KPML 7-9, 14-16, 14-18
LAN infrastructure 3-4
Layer 2 3-4, 10-24
Layer 3 3-4
layers of security 4-4
LBM 13-5, 13-11
LBM Hub 13-5, 13-15
LBR 7-37
LCR 5-20
LDAP 9-11, 16-1, 21-9, 21-10, 27-31
LDN 15-6
LEAP 8-29
leased lines 3-37, 10-14, 10-23
lease times for DHCP 3-25
least-cost routing (LCR) 5-20
LEC 15-3, 15-13
LFI 3-37, 3-40, 3-41
Lightweight Access Point Protocol (LWAPP) 3-54
Lightweight Directory Access Protocol (LDAP) 9-11, 16-1, 27-31
Lightweight Directory Services 16-21
Limit Client Power setting on access points 3-63
line appearances 3-51
line speed mismatch 3-42
link efficiency 3-40
link fragmentation and interleaving (LFI) 3-37, 3-40, 3-41
links for call admission control 13-4, 13-5
listed directory number (LDN) 15-6
Live Communications Server 2005 20-41
LLQ 3-37, 3-38
LMHOSTS file 3-23
load balancing 3-31, 9-21
lobby phone security 4-36
Local Exchange Carrier (LEC) 15-3, 15-13
local failover deployment model 10-47
localization of calling party number 14-62
localized call egress 14-62
localized call ingress 14-60
local route group 14-31, 14-56
Location and Link Management Cluster 13-19
common 13-16
defined 13-5
enhanced 13-4
for video endpoints 13-43
maxiumum number 27-14
shadow location 13-18
shared 13-16
Locations Bandwidth Manager (LBM) 13-5, 13-11
Locations Bandwidth Manager Hub 13-5, 13-15
logical partitioning 14-59, 14-90
loop start 8-7
low bit-rate (LBR) codecs 7-37
low-latency queuing (LLQ) 3-37, 3-38
LWAPP 3-54
Lync 21-23
MAC address 4-8
managed file transfer (MFT) 20-28
manipulation of digits 14-25
Master Street Address Guide (MSAG) 15-3
maximum simultaneous calls 27-5
Mean Opinion Score (MOS) 29-7
Media Gateway Control Protocol (MGCP) 5-4
Medianet 29-19
media resource group (MRG) 7-34
media resource group list (MRGL) 7-34
Media Resource Manager (MRM) 7-2
architecture 7-2
capacity planning 7-31, 27-28
deployment models 7-37
described 7-1
design guidelines 7-34
for local failover 10-53
hardware and software capacities 7-31
high availability 7-34, 7-36
PVDM 7-31
security 4-28
server 9-7
voice quality 7-39
MediaSense 25-8
Media Services Interface (MSI) 29-19
Media Streaming Application 7-4, 7-16, 7-17, 11-25, 27-28
conference bridges 7-16
described 7-8
types 7-16
with SIP trunk 6-7
media transparency 6-25
meeting room, personal 22-21, 22-31
megacluster 9-28, 10-3, 27-32
memory usage 27-4
Message Waiting Indicator (MWI) 19-23
bandwidth management 19-32
centralized 19-5, 19-7, 19-15, 19-22
Cisco Unity 19-1
combined deployment models 19-14
deployment models 19-4
distributed 19-5, 19-11, 19-17
failover 19-18, 19-19
redundancy 19-18
system components 19-2
MFT 20-28
MGCP 5-4
Microsoft Active Directory (AD) 16-10, 16-15, 16-19, 16-24
Microsoft Active Directory Application Mode (ADAM) 16-12, 16-29
Microsoft Communications Server 20-41
Microsoft Lync 21-23, 27-20
Microsoft Office Communicator 20-41, 21-2
Microsoft ViewMail for Outlook (VMO) 19-5
mid-call features 23-41, 23-73
to Enhanced Locations CAC 13-34
to IP Telephony 28-1
to Unified CM 28-1
MISTP 3-5
MLP 3-37
MLPP 7-17
MLTS 15-2
mobile and remote access 23-90, 23-92
architecture 23-46
described 23-35, 23-38
desk phone pickup 23-39
functionality 23-38
redundancy 23-47
remote destination phone pickup 23-40
voicemail 23-44
mobile endpoints 8-32
access numbers 23-54
architecture 23-56
described 23-35, 23-48, 23-61
functionality 23-49
hairpinning 23-50
IVR VoiceXML gateway 23-49
number blocking 23-54
redundancy 23-57
Mobile Voice capabilities 8-15, 8-22, 8-35, 23-94
applications 23-1
clients and devices 23-65
described 23-1, 23-57
dial plan 23-71
emergency services 23-72
guidelines for deploying 23-62
integration with presence 20-37
softkey method of call hand-out 23-84
voicemail avoidance 23-44
modeling of computer systems 27-3
models for deployments ( see deployment models)
modems, gateway support for 5-3, 5-21
monitoring calls 25-1
MOS 29-7
moves, adds, and changes 15-7
MPLS cloud 13-38
MRG 7-34
MRGL 7-34
MRM 7-2
MSAG 15-3
MSI 29-19
conference bridges 7-16
described 7-8
hardware resources 7-16
software resources 7-16
types 7-16
with SIP trunk 6-7
multicast music on hold 7-19, 7-24, 7-27, 7-40, 7-41, 7-45
multicast traffic on WLAN 3-62
multicast voice messages 18-48
multichannel support 24-7
multi-forest LDAP synchronization 16-21
Multilevel Precedence Preemption (MLPP) 7-17
multi-line telephone system (MLTS) 15-2
Multilink Point-to-Point Protocol (MLP) 3-37
multipath distortion 3-61
Multiple Instance Spanning Tree Protocol (MISTP) 3-5
multiple local route groups 14-35
multiple Unified CM servers 19-22
Multiprotocol Label Switching (MPLS) 3-34, 3-37, 10-14, 10-23
multipurpose video endpoints 8-18
multiserver certificates 4-20
with centralized call processing 7-37, 7-44, 10-11, 24-8, 29-29
with distributed call processing 7-38, 7-47, 10-22, 24-10, 29-31
music on hold (MoH) 7-19, 10-53, 27-30
MWI 19-23
MX Series video endpoints 8-18
NAM 29-10
Named Telephony Event (NTE) 5-7, 7-9
NAT 4-26
National Emergency Number Association (NENA) 15-10, 15-23
native interoperability for video 13-42
native transcoding with Cisco Unity 19-33
NENA 15-10, 15-23
Network Address Translation (NAT) 4-26
Network Analysis Module (NAM) 29-10
network hold 7-21
access layer 3-5
core layer 3-12
distribution layer 3-10
high availability 3-4
LAN 3-4
network management 29-4
requirements 3-1
roles 3-3
routed access layer 3-7
security 4-5
voice over wireless LAN (WLAN) 23-67
WAN 3-34
wireless LAN 23-67
WLAN 3-53
network management 24-19, 29-1
network services 3-23
Network Time Protocol (NTP) 3-33
Network Transmission Loss Plan (NTLP) 5-15
network virtualization 4-38
Nexus 1000V Switch 3-20
NM-HD-1V/2V/2VE module 7-7, 7-16
NM-HDV2 module 7-7, 7-16, 11-25
NM-HDV module 7-7
non-fallback mode 7-45
of aliases 14-74
NPA 14-79
NTE 5-7, 7-9
NTLP 5-15
NTP 3-33
number blocking 23-54
Numbering Plan Area (NPA) 14-79
number transformations 14-57, 14-58
numeric URI 14-49, 14-51
Office Communications Server 2007 20-41
off-premises endpoints 15-17
on-premises deployment model 21-12
OpenAM 20-4
open authentication 8-29
Open Shortest Path First (OSPF) 4-25
Open Virtualization Archives (OVA) 9-30
operations and serviceability layer 26-1
Option 150 3-24, 3-25
OSPF 4-25
outbound calls 5-17
Outlook Web Access Calendar 20-34
OVA templates 9-30
of channels 3-60
receiving 14-28
sending 14-28
oversubscription of a link 3-43
delay 10-44, 10-46
headers 3-45
jitter 10-44
loss of 10-44
Paging Server 18-48
paging systems 8-8
PAK 28-10
parallel cutover 28-3
parameters for Device Mobility 23-18
partial caller ID matching 23-55
partitions 14-42, 14-59, 14-90
passive-interface command 3-12
paths for call admission control 13-4
PCAP 20-43
PC port on IP phone 4-15
call rate 9-1
designing for 27-9
modeling 27-3
of call processing servers 9-26
of Extension Mobility 18-18
of presence servers 20-17
of Unified CM Assistant 18-27
of WebDialer 18-41
overload on gateways 27-39
tuning of gateways 27-39
performance testing 27-2
persistent chat 20-32
personal meeting room 22-31
personal video endpoints 8-16
phased migration 28-3
phone books 29-25
Phone Control and Presence (PCAP) 20-43
3900 Series 8-11
6900 Series 8-9
7800 Series 8-12
7900 Series 8-8
8800 Series 8-10
8900 Series 8-10, 8-17
9900 Series 8-10, 8-17
Attendant Console 18-43
authentication and encryption 4-18
call pickup at desk phone 23-39
capacity planning 8-39
design considerations 8-39
desktop IP models 8-8
dual-mode 23-65, 23-95
energy conservation 3-13
Extension Mobility 18-8
firmware upgrades 8-12
high availability 8-37
IP Phone Services 18-2
mid-call features 23-41
PC port 4-15
Power Save mode 3-14
Power Save Plus mode 3-14
remote destination call pickup 23-40
roaming 3-60
SCCP 14-15
secure mode 18-15
security 4-15, 4-36
services 18-2, 27-25
settings 4-17
software-based 8-25
Type-A 14-16
Type-B 14-18
Unified Communications Manager Assistant 18-20
user input 14-15, 14-16, 14-18
web access 4-17
WebDialer 18-35
wireless 8-28
Wireless IP Phone 7921G 8-28
Wireless IP Phone 7925G 8-28
Wireless IP Phone 7925G-EX 8-28
Wireless IP Phone 7926G 8-28
physical security 4-5
ping utility 10-46
PIX 4-23, 4-29
plain old telephone service (POTS) 15-7
platforms 9-4
PoE 3-13, 8-13
for network security 4-2
for presence 20-8
polling model 20-39
PortFast 3-7
access 4-9
for integration of Cisco Unity with Unified CM 19-40, 19-42
on the IP phone 4-15
security 4-7
POTS 15-7
Power over Ethernet (PoE) 3-13, 8-13
Power Save mode 3-14
Power Save Plus mode 3-14
precedence settings for network traffic 3-4, 3-38
for access code 14-79
service 5-17
calendar integration 20-33
call history 20-8
capacity planning 27-33
clustering over the WAN 20-21
clusters 20-10
components 20-3
deployment models 20-13, 20-17
described 20-1, 20-2
end user 20-4
Exchange Web Services Calendar integration 20-36
federation 20-22
groups 20-8
guidelines 20-9
IBM Lotus Sametime 20-43
instant messaging storage requirements 20-32
integration with third-party applications 20-41
interactions between components 20-17
message archiving and compliance 20-30
Microsoft Communications Server 20-41
migration 28-16
mobility integration 20-37
Outlook Web Access Calendar integration 20-34
policy 20-8
polling model 20-39
presentity 20-2
protocol interfaces 20-40
real-time eventing model 20-38
SCCP 20-7
server guidelines 20-40
server performance 20-17
server redundancy 20-13
servers 20-9
server synchronization 20-10
SIP 20-5
speed dial 20-7
SUBSCRIBE calling search space 20-8
synchronization of servers 20-10
Third-Party Open API 20-38
Unified CM 20-5
presentity 20-2
preservation of calls 5-10
PRI 15-6
primary extension 20-4
Primary Rate Interface (PRI) 15-6
Prime Collaboration 27-47, 29-2
Prime Collaboration Analytics 27-47, 29-13
Prime Collaboration Assurance 27-47
Prime Collaboration Deployment 28-3
Prime compliance 29-1
Prime License Manager (Prime LM) 9-8, 28-9
Prime LM 9-8, 28-9
prioritization of traffic 3-38
Private Internet Exchange (PIX) 4-23, 4-29
Private Switch ALI 15-3
privileges for making calls 14-42
Product Activation Key (PAK) 28-10
progress_ind alert enable 8 command 15-14
propagation of database 9-11
ARP 3-63, 4-12
BFD 22-9
BGP 22-9
CAPWP 3-54
CDP 4-6
cRTP 3-37, 3-40
GARP 4-12
GLBP 3-10
H.323 4-30, 5-4, 6-4, 9-39
HSRP 3-10, 10-24
IPSec 10-14, 10-23
LDAP 9-11, 16-1, 27-31
LWAPP 3-54
MGCP 5-4
MISTP 3-5
MLP 3-37
NTP 3-33
RCP 4-13
RIP 4-25
routing 3-12
RSTP 3-5, 3-7
RSVP 3-34, 13-3
RTP 10-24
SCCP 5-4, 7-10, 7-24, 14-15, 20-7
SIMPLE 20-9
SIP 5-7, 5-11, 6-4, 6-6, 6-7, 7-18, 7-27, 8-36, 9-43, 10-24, 14-16, 14-18, 14-19, 20-5
SMTP 19-28
SNMP 15-7
SOAP 20-10
SRTP 3-45, 4-18
STP 3-7
TLS 4-18
UDP 10-24
VPIM 19-28
VRRP 3-10
provisioning servers 9-26
line mode with Unified CM Assistant 18-21
PSAP 15-2, 15-11, 15-17
911 calls 15-2
access to remote sites 10-14, 10-23
destination number 14-79
traffic patterns 27-37
voice over the PSTN (VoPSTN) 10-22
public safety answering point (PSAP) 15-2, 15-11, 15-17
Public Switched Telephone Network (PSTN) 10-14, 10-23, 14-79, 15-2
publisher server 9-6, 10-45
PVDM 7-31
PVDM2 11-25
PVDM3 11-25
QBE 9-33, 19-23
QBSS 3-64, 3-68
for analog endpoints 8-8
for Cisco Unified Computing System (UCS) 3-20
for contact center 24-14
for desk phones 8-13
for LAN 3-15
for mobile clients and devices 23-69
for mobile endpoints 8-34
for music on hold 7-42
for security 4-21
for software-based endpoints 8-26
for Unified CM Assistant 18-33
for video 8-25, 13-42
for video endpoints 8-21
for WAN 3-34, 3-37
for wireless endpoints 8-31
for wireless LAN 3-65
QoS Basic Service Set (QBSS) 3-64, 3-68
for analog endpoints 8-8
for Cisco Unified Computing System (UCS) 3-20
for contact center 24-14
for desk phones 8-13
for LAN 3-15
for mobile clients and devices 23-69
for mobile endpoints 8-34
for music on hold 7-42
for security 4-21
for software-based endpoints 8-26
for Unified CM Assistant 18-33
for video 8-25, 13-42
for video endpoints 8-21
for WAN 3-34, 3-37
for wireless endpoints 8-31
for wireless LAN 3-65
quality of voice transmissions 7-39
queue depth 3-52
queuing of calls 24-2
queuing of voice traffic 3-18, 3-67
Quick Buffer Encoding (QBE) 9-33, 19-23
radio frequency (RF) 8-29
Rapid Spanning Tree Protocol (RSTP) 3-5, 3-7
rate of error 10-47
RBAC 29-4
RBOC 15-3
RCC 20-9, 20-41
RCP 4-13
RDNIS 19-8
real-time eventing model 20-38
Real Time Monitoring Tool (RTMT) 16-3
Real-Time Transport Protocol (RTP) 10-24
and silent monitoring 24-7, 25-3
calls 25-1
MediaSense 25-8
SPAN method 25-2
Redirected Dialed Number Information Service (RDNIS) 19-8
Redirector servlet 18-36
call processing 9-17
cluster configurations 9-19
Extension Mobility 18-16
for messaging 19-18
for Mobile Connect 23-47
for Mobile Voice Access 23-57
for presence servers 20-13
for remote sites 10-15
for Unified CM Assistant 18-24
gateway support for 5-3, 5-10
IP Phone Services 18-6
load balancing 9-21
TFTP services 3-31
WebDialer 18-40
Regional Bell Operating Company (RBOC) 15-3
for call admission control 13-10, 13-11
maximum number 27-14
Remote Call Control (RCC) 20-9, 20-41
Remote Copy Protocol (RCP) 4-13
caller ID matching 23-54
phone pickup 23-40, 23-53
profile 23-57
Remote Device 9-32
remote enterprise mobility 23-26
Remote Expert Solution 24-18
remote failover deployment model 10-54
Remote Monitoring (RMON) 29-10
remote site survivability 10-15
re-packetization of a stream 7-9
replication network 13-15
replication of database 9-11
Representational State Transfer (REST) 20-38
rerouting calling search space 23-57
resilience 9-1
Resource Reservation Protocol (RSVP) 3-34, 13-3
REST 20-38
Extension Mobility 18-19
IP Phone Services 18-8
Unified CM Assistant 18-29
WebDialer 18-42
RF 8-29
RFC 2833 5-7, 7-9
rich media conferencing 11-1
Ring All Shared Lines 23-59
RIP 4-25
RMON 29-10
roaming 3-60
Roaming Sensitive Settings 23-18
DHCP server 4-10
network extensions 4-9
role-based access control (RBAC) 29-4
roles in the network infrastructure 3-3
root guard 3-7
round-trip time (RTT) 10-46, 10-49
Routed Access Layer 3-7
routed ASA firewall 4-25
access control list (ACL) 4-22
branch office 7-45
flash 7-45
roles and features 3-3
selective for E911 15-4
filters 14-27
group devices 14-30
groups 14-28, 14-30
lists 14-30
patterns 14-22, 14-27
selection of 14-81
calling line ID 14-28
calls 14-22, 23-69
digit manipulation 14-28
inbound calls 5-16
inter-VLAN 8-21, 8-27
least-cost 5-20
outbound calls 5-17
protocols 3-12
time-of-day (ToD) 14-89
Routing Information Protocol (RIP) 4-25
RSTP 3-5, 3-7
described 13-3
WAN infrastructure 3-34
RTMT 16-3, 29-26
RTP 10-24
RTT 10-46, 10-49
SaaS 22-5
architecture 10-59
described 10-59
SAML 16-31, 16-32, 16-34, 20-27, 23-82, 27-19
SAN 4-20, 10-58
IP Phone Services 18-7
Unified CM 9-1
scavenger class traffic 3-40
DTMF signaling 7-10
gateway support for 5-4
music on hold (MoH) 7-24
phones 14-15
presence 20-7
user input on phones 14-15
schema 16-1
SDK 16-4
search base for directories 16-13
Section 255 8-5
Section 508 8-5
Secure Mobility Client 8-33
secure mode for phones 18-15
Secure Real-time Transport Protocol (SRTP) 4-18
secure remote enterprise attachment 8-14, 8-22, 8-27, 8-34
access control list (ACL) 4-22
Cisco Unified Border Element 4-31
conferences 4-30, 11-15, 11-24
configuration example 4-36
data center 4-27
DHCP Snooping 4-10
DHCP starvation attack 4-11
directories 16-18
endpoints 4-15
Extension Mobility 18-14
firewalls 4-23, 4-37
gateways 4-28
infrastructure 4-5
in general 4-1, 4-2
intracluster communications 9-12
IPv6 addressing 4-6
layers 4-4
lobby phone example 4-36
MAC CAM flooding 4-8
media resources 4-28
PC port on the phone 4-15
phones 4-15
phone settings 4-17
physical access 4-5
policy 4-2
QoS 4-21
rogue network extensions 4-9
servers 4-35
switch port 4-7
voice VLAN 4-16
VPN clients 4-20
web access 4-17
WebEx 20-47
Security Assertion Markup Language (SAML) 16-31, 16-32, 16-34, 20-27, 23-82, 27-19
Security Enhanced Linux (SELinux) 4-35
selecting the proper route 14-81
selective router 15-3, 15-4
SELinux 4-35
sending multicast voice messages 18-48
Sequenced Routing Update Protocol (SRTP) 3-45
capacity planning 9-26, 27-14
clusters 9-5, 20-10
co-located 3-26
co-resident DHCP 3-27
co-resident MoH 7-32
CTI Manager 9-22
data center 3-12
farm 3-12
for DHCP 3-27
for media resources 7-1
for music on hold 7-32
for presence 20-9
multiple Unified CM servers 19-22
paging server 18-48
performance 9-26, 20-17
publisher 9-6, 10-45
redundancy 20-13
security 4-35
standalone 3-27, 7-32
subscriber 9-6
synchronization of 20-10
TFTP 9-7, 9-22
Service Advertisement Framework (SAF)
architecture 10-59
described 10-59
service discovery 23-80
Service Inter-Working (SIW) 3-37, 10-14, 10-23
for collaboration 22-1
for IP phones 18-2
prefix 5-17
supplementary 5-3
within a cluster 9-5
service set identifier (SSID) 3-60, 3-63
Redirector 18-36
WebDialer 18-35
Session Initiation Protocol (SIP)
annunciator 7-18
delayed offer 7-10
dial rules 14-19
early offer 7-10
for distributed call processing 10-24
for interoperability of Unified CM and Unified CME 9-43
gateways 5-11
gateway support for 5-7
music on hold (MoH) 7-27
phones 8-36, 14-16, 14-18
presence 20-5
trunks 6-4, 6-6, 6-7
Type-A phones 14-16
Type-B phones 14-18
Session Management Edition (SME) 10-24, 10-25, 13-46, 25-13
settings for IP phones 4-17
shadow location 13-18
shaping traffic 3-42
line appearances 3-51, 15-17
line mode with Unified CM Assistant 18-22
locations 13-16
signaling encryption 3-50, 3-51
signal strength 5-15
silent monitoring and recording of calls 24-7, 25-3
SIMPLE 20-9
Simple Mail Transfer Protocol (SMTP) 19-28
Simple Network Management Protocol (SNMP) 15-7
Simple Object Access Protocol (SOAP) 20-10
simplified configuration for mobile client users 23-77
single-cluster deployment 20-18
single data center 4-39
single inbox 19-43
Single Number Reach 23-35
Single Sign On (SSO) 4-35, 16-31, 16-32, 20-46, 22-25, 23-82
Single Sign-On (SSO) 20-4, 20-27, 27-19
single sign-on (SSO) 16-1
deployment model 7-37, 7-44, 10-9, 24-8, 29-28
messaging model 19-5
Singlewire InformaCast 18-48
annunciator 7-18
delayed offer 7-10
dial rules 14-19
Early Offer 7-10
for distributed call processing 10-24
for interoperability of Unified CM and Unified CME 9-43
gateways 5-11
gateway support for 5-7
MTP requirements 7-13
music on hold (MoH) 7-27
phones 8-36, 14-16, 14-18
presence 20-5
route pattern 14-29
routing requests 14-49
trunks 6-4, 6-6, 6-7
Type-A phones 14-16
Type-B phones 14-18
SIP for Instant Messaging and Presence Leveraging Extensions (SIMPLE) 20-9
site-based design 10-5
site survey for wireless network 8-29
Cisco Jabber clients 27-17
design and deployment considerations 27-1
factors to consider 27-9
methodology 27-2
tool 9-26, 27-10, 27-13
Unified CM servers 9-26
Skinny Client Control Protocol (SCCP)
DTMF signaling 7-10
gateway support for 5-4
music on hold (MoH) 7-24
phones 14-15
presence 20-7
user input on phones 14-15
SME 10-24, 10-25, 13-46, 25-13, 27-12
SMTP 19-28
sn attribute 16-10
SNMP 15-7
snooping 4-10
SOAP 20-10
SocialMiner 24-6
softphone mode (audio on computer) 8-25, 21-5
audio conferencing bridge 11-25
endpoints 8-25
media resource capacities 7-31
MTP resources 7-16
software as a service (SaaS) 22-5
Software Development Kit (SDK) 16-4
SPAN 25-2, 25-3
Spanning Tree Protocol (STP) 3-7
speed dial presence 20-7
split tunneling 23-92
SRST 7-45, 8-14, 8-22, 8-27, 8-31, 8-35, 8-36, 9-18, 10-14, 10-15, 10-18, 15-4
SRST Manager 10-20
SRSV 19-8
SRTP 3-45, 4-18
SSID 3-60, 3-63
SSO 16-1, 16-31, 16-32, 20-4, 20-27, 20-46, 22-25, 23-82, 27-19
standalone analog gateways 8-6
standalone server 3-27, 7-32
static ANI interface 15-11
static memory 27-4
stealth firewall 4-26
storage area networking (SAN) 10-58
STP 3-7
Subject Alternative Names (SAN) 4-20
SUBSCRIBE calling search space 20-8
subscriber server 9-6
Sun ONE Directory Server 16-10, 16-16
design considerations 9-42
for H.323 endpoints 7-14
on gateways 5-3, 5-7
survey of wireless network 8-29
Survivable Remote Site Telephony (SRST) 7-45, 8-14, 8-22, 8-27, 8-31, 8-35, 8-36, 9-18, 10-14, 10-15, 10-18, 15-4
Survivable Remote Site Telephony (SRST) Manager 10-20
Survivable Remote Site Voicemail (SRSV) 19-8
Switched Port Analyzer (SPAN) 25-2, 25-3
port security 4-7
roles and features 3-3
SX Series video endpoints 8-19
directories 16-9, 16-10
presence servers 20-10
Unified CM database 16-30
system memory 27-4
Tail End Hop Off (TEHO) 14-71
TAPI 9-22
TCS 25-13
TDM gateways 5-2
TEHO 14-71
Telecommunications Act 8-5
telephone record and playback (TRaP) 19-5
telephone user interface (TUI) 19-5
Telephony Service Provider (TSP) Audio 22-27
call admission control 13-22
call routing 14-52
dial plan 14-52
endpoints 4-18, 8-17, 8-18, 8-19, 8-20
interoperability 8-23, 13-42
Quality of Service (QoS) 8-25, 13-42
TelePresence Conductor 11-34, 11-41
TelePresence Content Server (TCS) 25-13
TelePresence ISDN Link 5-3
TelePresence Management Suite (TMS) 8-5, 16-31, 22-24, 29-23
TelePresence Management Suite Extension Booking API (TMSBA) 29-23
TelePresence Management Suite Extension for IBM Lotus Notes (TMSXN) 29-23
TelePresence Management Suite Extension for Microsoft Exchange (TMSXE) 22-24, 29-23
TelePresence Management Suite Provisioning Extension (TMSPE) 22-24, 29-25
Telepresence System Integrator C Series 8-19
TelePresence Video Communication Server ( see also VCS) 8-5
termination of calls 7-4
test calls for 911 15-17
Tested Reference Configuration (TRC) 9-4, 10-55
IP phones 8-36
SIP phones 8-36
third-party CA certificates 4-20
Third-Party Open API 20-38
third-party XMPP clients 20-49, 21-23
third-party XMPP clients and applications 21-2, 27-20
time-of-day (ToD) routing 14-89
timer control mobile voicemail avoidance 23-44
timers for call signaling 5-14
time synchronization 3-33
TLS 4-18
TMSBA 29-23
TMSPE 22-24, 29-25
TMSXE 22-24, 29-23
TMSXN 29-23
ToD 14-89
topology for call admission control 13-36
TPC 3-60
tracking domain 15-21, 15-22
bearer traffic 3-45
call control 3-49, 3-52
classification 3-4, 3-16, 3-66
conferencing and collaboration 27-8
contact centers 27-7
engineering 27-5, 27-6
planning for WebEx 22-12
prioritization 3-38
provisioning for 3-45
PSTN traffic patterns 27-37
queuing 3-18, 3-67
shaping 3-42
video bearer traffic 3-48
video calls 27-8
voice bearer traffic 3-45, 27-6
voice calls 27-6
Cisco Unity 19-33
described 7-6
hardware resources 7-7
resources 7-7
caller ID 23-61
of calling and called numbers 14-57, 14-58
translation of digits 14-25, 21-6
translation patterns 14-25, 21-6
Transmit Power Control (TPC) 3-60
transparent ASA firewall 4-26
Transport Layer Security (TLS) 4-18
TRaP 19-5
TRC 9-4, 10-55
Trivial File Transfer Protocol (TFTP) 3-25, 3-28, 9-5, 9-22
troubleshooting for clustering over the WAN 10-47
TRP 3-18, 4-40, 7-17
architecture 6-3
comparing H.323 and SIP 6-4
described 6-1
features supported 6-4
SIP 6-6, 6-7, 7-18
utilization of 29-11
Trusted Relay Point (TRP) 3-18, 4-40, 7-17
TSP Audio 22-27
TUI 19-5
two-stage dialing 23-52, 23-54
TX1300 Series video endpoints 8-20
TX9000 Series video endpoints 8-20
Type-A phones 14-16
Type-B phones 14-18
UC Integration for Microsoft Office Communicator 21-2
high availability 9-23
QoS 3-20
virtualized servers 10-55
UDLD 3-7
UDP 3-40, 10-24
UDS 21-9, 23-82
UN 5-7
unassigned DNs 14-68
unicast call flow 7-26, 7-29
unicast music on hold 7-19, 7-24, 7-41
UniDirectional Link Detection (UDLD) 3-7
Unified Analysis Manager 29-26
Unified Border Element 4-31, 25-11
Unified Border Element Phone Proxy 23-30
Unified CCE 24-3
Unified CCMP 24-6
Unified CCX 24-6
call recording and monitoring 25-9
capacity planning 27-13
database synchronization 16-30
groups 10-48, 10-54
presence 20-5
sizing tool 9-26
Unified CM Assistant 18-20, 27-26
capacity planning 27-48
design considerations 9-32
distributed call processing 10-24
interoperability with Unified CM 9-39
Unified CM Express (Unified CME)
capacity planning 27-48
design considerations 9-32
distributed call processing 10-24
interoperability with Unified CM 9-39
Unified Communications Management Suite 29-1
Unified Communications Manager Assistant (Unified CM Assistant) 18-20
Unified Communications Manager Real-Time Monitoring Tool (RTMT) 29-26
Unified Communications Sizing Tool 9-26
applications and services layer 17-1
call routing layer 12-1
introduction 1-1
operations and serviceability layer 26-1
Unified Computing System (UCS)
high availability 9-23
QoS 3-20
virtualized servers 10-55
Unified Contact Center 24-1
Unified Contact Center Enterprise (Unified CCE) 24-3
Unified Contact Center Express (Unified CCX) 24-6
Unified Contact Center Management Portal (Unified CCMP) 24-6
Unified Customer Voice Portal (Unified CVP) 24-4
Unified CVP 24-4
Unified EIM 24-7
Unified E-Mail Interaction Manager (Unified EIM) 24-7
Unified IC 24-7
Unified Intelligence Center (Unified IC) 24-7
Unified MeetingPlace 27-43, 27-44
unified messaging ( see also messaging) 19-1
Unified Mobility 23-1, 23-36, 23-57, 23-94, 27-21, 27-51
Unified PM 29-14
Unified Provisioning Manager (Unified PM) 29-14
Unified Reporting 29-27
Unified Service Monitor (Unified SM) 29-7
Unified SM 29-7
Unified Survivable Remote Site Telephony (SRST) 10-15
Unified Web Interaction Manager (Unified WIM) 24-7
Unified WIM 24-7
uninterrupted power supplies (UPS) 3-13
Unity 19-1, 19-7, 19-20
Unity Connection 19-7, 19-18
Unity Express 19-23
Unity Telephony Integration Manager (UTIM) 19-40, 19-42
Universal Line Template 16-16
Unsolicited Notify 7-9
Unsolicited SIP Notify (UN) 5-7
UP 3-66
UplinkFast 3-7
UPS 3-13
URI dialing 14-24, 14-49, 14-50, 14-51
URLs for WebDialer 18-39
user control mobile voicemail avoidance 23-45
User Datagram Protocol (UDP) 3-40, 10-24
User Data Service (UDS) 21-9, 23-82
user hold 7-21
UserID 16-10
user priority (UP) 3-66
application users 16-7
directory search base 16-13
end users 16-7
input on phones 14-15, 14-16, 14-18
UTIM 19-40, 19-42
V3PN 10-14, 10-23
VAD 27-38
VAF 3-41
variable length on-net dial plan 23-23
VATS 3-43
call control 8-5
capacity planning 9-29
clustering 9-14
design considerations 9-31
dial plan 14-52
directory integration 16-31
high availability 9-24
integration with Unified CM 14-73
interoperability with Unified CM 9-43
security 4-33
TelePresence Management Suite (TMS) 29-23
VDI 21-27
VDS 25-3
vertical markets 24-18
bandwidth utilization 13-29
bearer traffic 3-48
call admission control 13-29, 13-42
call recording 25-8
conferences 11-26
endpoints 8-16, 15-16
gateways 5-12
interoperability 7-8, 8-23, 13-42
migration to Unified CM 28-12
over wireless LAN (WLAN) 23-67
Quality of Service (QoS) 8-25, 13-42
rate adaptation and resolution 21-17
traffic characteristics 27-8
traffic classification 3-17
VLAN 4-6
Video Communication Server (VCS)
call control 8-5
capacity planning 9-29
clustering 9-14
design considerations 9-31
dial plan 14-52
directory integration 16-31
high availability 9-24
integration with Unified CM 14-73
interoperability with Unified CM 9-43
security 4-33
TelePresence Management Suite (TMS) 29-23
videoconferencing 27-44
ViewMail for Outlook (VMO) 19-5
Virtual Desktop Infrastructure (VDI) 21-27
of call processing 9-3
of Cisco Unity Connection 19-31
Virtualization Experience Media Engine (VXME) 8-35, 21-26
virtualized servers 10-55, 28-11
virtual LAN (VLAN) 3-5, 3-60
virtual machine 28-11
virtual network 4-38
Virtual Private Network (VPN) 4-38, 10-14, 10-23
Virtual Private Network Routing and Forwarding (VRF) 4-38
Virtual Router Redundancy Protocol (VRRP) 3-10
virtual software switches 3-20
visiting cluster 18-15
access control list (ACL) 4-22
number of devices per VLAN 3-5
separate VLANs for voice and data 3-60
video 4-6
voice 4-6, 4-16
VMO 19-5
VMware 3-20, 10-55
bandwidth requirements 3-40
bearer traffic 3-45
gateways 5-1, 8-6
port integration 19-40, 19-42
termination 7-4
traffic 27-6
VLAN 4-6, 4-16
voice-activated conference view 11-26
voice activity detection (VAD) 27-38
Voice-Adaptive Fragmentation (VAF) 3-41
Voice-Adaptive Traffic Shaping (VATS) 3-43
Voice and Video Enabled IPSec VPN (V3PN) 10-14, 10-23
avoidance 23-44
Cisco Unity 19-1
Cisco Unity Express 19-23, 19-29
for local failover 10-53
mobile users 23-44
networking 19-28
single inbox 19-43
third-party systems 19-48
unified messaging 19-1
with Mobile Connect 23-44
voice messaging 19-1, 27-41
voice over IP (VoIP) 3-45
voice over the PSTN (VoPSTN) 10-22
Voice Profile for Internet Mail (VPIM) 19-28
voice quality 7-39
voice quality monitoring 29-8, 29-11
voice rtp send-recv command 15-14
voice traffic 27-6
VoiceXML (VXML) 23-49, 23-50
VoIP 3-45
VoPSTN 10-22
VPIM 19-28
VPN-less access 10-35
VPN-less secure remote connectivity 23-30
VRF 4-38
VRRP 3-10
vSphere 3-20
vSphere Distributed Switch (VDS) 25-3
VXI 27-13
VXME 8-35, 21-26
VXML 23-49, 23-50
aggregation router 3-3
infrastructure 3-34
web access from IP phone 4-17
WebDialer 18-35, 27-27
WebEx 22-5, 23-68
WebEx Collaboration Cloud 22-5
WebEx Connect 27-20
WebEx Meetings 8-33, 23-95
WebEx Meetings Server 22-13
WebEx Messenger 20-44
WebEx Messenger Service 21-22
weighted fair queuing 3-38
weights for call admission control 13-4
WEP 8-29
call admission control 13-2
call processing 9-2
call recording and monitoring 25-1
Cisco Unified Contact Center 24-2
collaboration clients and applications 21-3
Collaboration System migration 28-2
conferencing 22-2
deployment models 10-1
dial plan 14-2
emergency services 15-2
endpoints 8-2
gateways 5-1
LDAP directory integration 16-2
media resources 7-2
mobility applications 23-3
network infrastructure 3-4
network management 29-2
presence 20-2
rich media conferencing 11-2
security 4-2
sizing considerations 27-2
trunks 6-2
Unified CM applications 18-2
voice messaging 19-2
white list 20-48
Wi-Fi Multimedia (WMM) 3-67
Wi-Fi Multimedia Traffic Specification (WMM TSPEC) 3-68
wildcard route pattern 14-27
Windows Internet Naming Service (WINS) 3-27
wink start 8-7
WINS 3-27
Wired Equivalent Privacy (WEP) 8-29
access points 3-54
endpoints 3-56, 8-28
IP Phone 7921G 8-28
IP Phone 7925G 8-28
IP Phone 7925G-EX 8-28
IP Phone 7926G 8-28
IP phones 8-28
LAN 3-53
LAN controller (WLC) 3-55, 3-64
wireless LAN (WLAN) 3-53, 8-33
WLAN infrastructure 3-53, 8-33
WLC 3-55, 3-64
WMM 3-67
WMM TSPEC 3-68
WS-SVC-CMM-ACT module 7-7
XMPP clients 20-49, 21-2, 21-21, 21-23, 27-20
zones for gatekeepers 13-3
Index
! in route patterns 14-27
@ in route patterns 14-27
+ dialing 14-57
+E.164 numbering plan 14-74
1040 Sensor 29-8
1100 Video Endpoint 8-18
1700 Series Routers 7-7
2800 Series Routers 7-7, 7-16
3500 Series Video Gateways 5-12
3800 Series Routers 7-7, 7-16
3900 Series SIP Phones 8-11
500 Video Endpoint 8-18
508 conformance 8-5
6900 Series Phones 8-9
7800 Series Phones 8-12
7900 Series Phones 8-8
7905_7912 dial rules 14-19
7921G Wireless IP Phone 8-28
7925G-EX Wireless IP Phone 8-28
7925G Wireless IP Phone 8-28
7926G Wireless IP Phone 8-28
7940_7960_OTHER dial rules 14-19
802.1s 3-5
802.1w 3-5, 3-7
802.1X authentication 4-14
802.3af PoE 3-13
8800 Series Phones 8-10
8900 Series Phones 8-10, 8-17
9.@ route pattern 14-27
911 calls 14-69, 15-1
9900 Series Phones 8-10, 8-17
AA 19-23
dial plan considerations 14-70, 14-78
for video calls 5-18
for Voice over PSTN 10-22
with Cisco Unity 19-8
AC 18-43
access codes 14-79, 23-43
access control list (ACL) 4-22
accessibility of endpoint features 8-5
Access Layer 3-5
access lists for Mobile Connect calls 23-46
access numbers 23-54
access point (AP) 3-53, 3-54, 3-63, 8-28
ACL 4-22
Active Directory (AD) 16-10, 16-15, 16-19, 16-24
Active Directory Application Mode (ADAM) 16-12, 16-29
Active Directory Lightweight Directory Services (AD LDS) 16-21
ADAM 16-12, 16-29
Adaptive Security Appliance (ASA) 4-23, 4-29
flat 23-23
MAC 4-8
security 4-6
security issues 4-5
Address Resolution Protocol (ARP) 3-63, 4-12
AD LDS 16-21
Administrative XML Layer (AXL) 29-6
advanced formulas for bandwidth calculations 3-50
AFT 15-23
agent desktop 25-13
agents for call processing 10-24
Aggregation Services Router (ASR) 22-5
AHT 27-6
alias normalization 14-74
ALI Formatting Tool (AFT) 15-23
all trunks busy 15-14
connection types 8-7
endpoints 8-6
gateways 5-2, 8-6
interface modules 8-7
standalone gateways 8-6
Analysis Manager 29-26
Analytics 29-13
anchoring calls in the enterprise 23-58
Android 8-32, 23-65, 23-79, 23-86
annunciator 7-17
answer supervision 15-14
AnyConnect 23-95
AnyConnect Secure Mobility Client 8-33
AnyConnect VPN 23-92
Apple iOS 8-32
application dialing rules 21-7, 23-54
Attendant Console 18-43
described 18-1
Extension Mobility 18-8, 18-29
for mobile users 23-1
IP Manager Assistant 18-20
IP Phone Services 18-2
security 4-35
Unified Communications Manager Assistant 18-20
WebDialer 18-35
applications and services layer 17-1
application users 16-7
applications and services layer 17-2
call control and routing 12-2
call processing 9-2
Cisco Jabber 21-3
Cisco UC Integration for Microsoft Lync 21-23, 27-20
Cisco UC Integration for Microsoft Office Communicator 27-20
Cisco Unified Communications Manager Assistant 18-21, 18-22
Cisco Unified Contact Center 24-2
Cisco WebEx Connect 27-20
collaboration system 2-1
conferencing 22-3
deployment models 10-3
directories 16-7
endpoints 8-2
Enterprise Feature Access 23-56
Extension Mobility 18-9
IP Phone Services 18-2
media resources 7-2
Mobile Connect 23-46
Mobile Voice Access 23-56
mobility clients and devices 23-66
operations and serviceability layer 26-2
presence 20-9
Service Advertisement Framework (SAF) 10-59
trunks 6-3
voice and video over WLAN 3-53
WebDialer 18-35, 18-38
wireless LAN 3-53
area code 14-79
ARP 3-63, 4-12
ASA 4-23, 4-29
ASR 22-5
Assistant Console 18-33
Assurance 29-4
Asynchronous Transfer Mode (ATM) 3-37, 10-14, 10-23
Attendant Console (AC) 18-43, 27-28
audio conferencing 11-14
audio on computer 8-25, 21-5
audio sources 7-41
database 3-55
mechanisms 16-38
of phones 4-18, 8-29
of users 16-9, 16-21
Security Assertion Markup Language (SAML) 16-34
authentication and encryption 4-18
auto-detection 9-39
auto-generated directory numbers 16-16
automated alternate routing (AAR)
dial plan considerations 14-70, 14-78
for video calls 5-18
for Voice over PSTN 10-22
with Cisco Unity 19-8
automated attendant (AA) 19-23
automatic line creation 16-16
Automatic Location Identification (ALI) 15-5, 15-23
Automatic Location Identifier (ALI) 15-3
Automatic Number Identification (ANI) 15-3, 15-5, 15-7, 15-11
average hold time (AHT) 27-6
AXL 29-6
BackboneFast 3-7
advanced formulas 3-50
best-effort 3-36
call control traffic 3-49, 3-50, 3-52
consumption 3-44, 3-46
for Cisco Unity 19-32
for conferencing 22-12
for contact center 24-14
for shared line appearances 3-51
for video calls 13-29
for WebEx 22-12
general rule 10-44
guaranteed 3-35
management of 13-3
provisioning 3-19, 3-35, 3-44
requirements for call admission control 13-9
requirements for gatekeepers 13-3
voice class requirements 3-40
Basic Directory Integration (BDI) 23-81
BDI 23-81
beacons 3-64
Bearer Capabilities Information Element (bearer-caps) 5-15
bearer-caps command 5-15
bearer traffic 3-45
best-effort bandwidth 3-36
Best Effort Early Offer 6-23, 6-25, 7-12
centralized call processing 10-15
Cisco Unified Communications Manager Express (Unified CME) 9-41
Cisco Unity 19-32
Cisco Unity Connection 19-32
Cisco Unity Express (CUE) 19-46
distributed call processing 10-24
LDAP synchronization 16-18
music on hold 7-40
single-site deployment 10-11
voice messaging 19-32
WAN design 3-34
BFD 22-9
BGP 22-9
BHCA 10-49, 27-5, 27-21, 27-49
BHCC 27-5
Bidirectional Forwarding Detection (BFD) 22-9
bill-to number (BTN) 15-6
blade servers 10-56
BLF 20-7
blocking factor 27-6
blocking numbers 23-54
Bluetooth 3-61, 8-15, 8-22, 8-30, 8-35, 23-61
Border Gateway Protocol (BGP) 22-9
BPDU 3-7
branch office router 7-45
bridge protocol data unit (BPDU) 3-7
Bring Your Own Device (BYOD) Infrastructure 23-77
broadcast messages 18-48
B-Series Blade Server 10-56, 10-58
BTN 15-6
bump in the wire 4-26
bursting 3-43
bursty traffic 27-6
Business Edition 9-2, 9-24, 9-28, 9-31, 23-62, 27-48, 27-51
business-to-business communications 10-37
busy hour 27-5
busy hour call attempts (BHCA) 10-49, 27-5, 27-21, 27-49
busy hour call completions (BHCC) 27-5
busy lamp field (BLF) 20-7
BYOD 23-77
CAC ( see call admission control)
calendar integration for presence 20-33
bandwidth management 13-3
bandwidth requirements 13-9
components 13-3
described 13-1
design considerations 13-36
dual data center 13-37
effective path 13-4
elements 13-3
enhanced locations 13-4
example bandwidth deductions per call 13-25
for contact center 24-15
for music on hold 7-42
for Session Management Edition (SME) 13-46
for TelePresence 13-22, 13-42
for video 13-29, 13-42
gatekeeper 13-3
links 13-4, 13-5
locations 13-43
migration to Enhanced Locations CAC 13-34
moving devices to a new location 15-15, 23-15
MPLS cloud 13-38
paths 13-4
regions 13-10, 13-11
replication network 13-15
SIP trunks 13-23
topologies 13-36
weights 13-4
call anchoring 23-58
for emergency services 15-11, 15-17
from the PSAP 15-11, 15-17
call center 24-1
Call Control Discovery (CCD) 10-59
call control traffic 3-49, 3-52
call detail record (CDR) 10-46, 27-15, 29-10
caller ID matching 23-54, 23-55, 23-58
caller ID transformations 23-61
multicast music on hold 7-24, 7-27
music on hold 7-24, 7-27
unicast music on hold 7-26, 7-29
Call Forward Unregistered (CFUR) 14-70
call hand-in 23-74
call handoff 23-74, 23-84
call hand-out 23-74, 23-84
calling line ID (CLID) 14-28
in 911 calls 15-6
localization 14-62
calling privileges 14-42
calling restrictions 14-42
calling search space 20-8
calling search spaces 14-42, 14-43, 20-8, 23-57
call management record (CMR) 10-46, 27-15, 29-10
agents 10-24
architecture 9-2
capacity planning 9-26
centralized 10-11, 19-7, 19-11, 24-8, 29-29
design considerations 9-30
distributed 10-22, 24-10, 29-31
guidelines 9-1
hardware platforms 9-4
high availability 9-15
redundancy 5-3, 9-17
subscriber server 9-6
architectural layer 12-1
for emergency calls 15-22
inbound 23-69
outbound 23-70
911 15-1
classification of 14-29
dual control 10-40
emergency 14-69, 15-1
forwarding 14-45
history 20-8
hold 7-21
inbound 5-16
monitoring 25-1
music on hold 7-19
outbound 5-17
pickup at desk phone 23-39
pickup at remote destination phone 23-40
preservation of 5-10
privileges 14-42
queuing 24-2
recording 25-1
routing 5-16, 5-17, 14-22, 15-22
signaling 5-14
calls per second (cps) 27-5
CAM 4-8
CAMA 15-6
access switch 3-3
deployment model 10-9, 29-28
infrastructure requirements 3-1
applications and serviceability layer 17-4
Attendant Console 18-46, 27-28
Business Edition 9-28, 27-48
by product 27-13
call processing 9-26
call recording and monitoring 25-16
call routing 12-3
call traffic 27-21
Cisco IM and Presence 27-33
Cisco mobility clients and devices 23-96
Cisco Prime Collaboration 27-47
Cisco Prime Collaboration Analytics 27-47
Cisco Prime Collaboration Assurance 27-47
Cisco UC Integration for IBM Sametime 27-20
Cisco UC Integration for Microsoft Lync 21-25, 27-20
Cisco Unified Communications Manager Express (Unified CME) 27-48
Cisco WebEx Connect 27-20
Cisco WebEx Messenger service 20-48, 21-22
clusters 27-14
codecs 27-39
collaboration clients and applications 27-17
collaboration system 2-4
conferencing 27-42
contact center 24-17
CTI applications 9-35, 27-23
deployment models 10-5
design and deployment considerations 27-1
dial plan 27-22
emergency services 27-34
endpoints 8-39, 27-16
Extension Mobility 18-18, 27-25
factors to consider 27-9
gateways 27-37
instant messaging storage requirements 20-32
IP Phone Services 18-7
Jabber Desktop Clients 21-10
LDAP directory integration 27-31
locations 27-14
media resources 7-31, 27-28
megacluster 27-32
music on hold (MoH) 7-32, 7-34, 27-30
operations and serviceability layer 26-3
performance overload 27-39
performance tuning 27-39
phones 8-39
presence 27-33
regions 27-14
servers 27-14
sizing tools 27-10
tools 9-26, 27-10
Unified CM 27-13
Unified CM Assistant 18-27, 27-26
Unified CM servers 9-26
Unified MeetingPlace 27-43, 27-44
Unified Mobility 23-62, 27-21
Video Communication Server (VCS) 9-29
videoconferencing 27-44
Virtualization Experience Media Engine (VXME) 21-27
voice activity detection (VAD) 27-38
voice messaging 27-41
WebDialer 18-41, 27-27
WebEx 22-12
wireless networks 3-59, 8-29
XMPP clients 27-20
CAPWAP 3-54
CAR 10-46
CCA 3-64, 22-9
CCD 10-59
CDP 4-6
CDR Analysis and Reporting (CAR) database 10-46
Centralized Automatic Message Accounting (CAMA) 15-6
centralized messaging 19-7
deployment model 10-11, 24-8, 29-29
distributed messaging 19-11
migration to 28-5
Voice over the PSTN 10-22
centralized messaging 19-5, 19-7, 19-15, 19-22
centralized TFTP services 3-32
Certificate Signing Request (CSR) 4-20
CFUR 14-70
channels for wireless devices 3-60
CIR 3-43
Cisco 1040 Sensor 29-8
Cisco AnyConnect VPN 23-92
Cisco Business Edition 9-24, 23-62, 27-51
Cisco Discovery Protocol (CDP) 4-6
Cisco Emergency Responder (CER) 14-69, 15-7, 15-15
Cisco EnergyWise Technology 3-13
Cisco Expressway 23-31, 27-35
Cisco IM and Presence 20-9, 21-19, 27-33
Cisco IOS software MTP 7-16
Cisco IP Voice Media Streaming Application 7-17, 27-28
Cisco Jabber 21-3, 23-79, 23-86
Cisco LEAP 8-29
Cisco Mobile 23-79, 23-86
Cisco Mobile iPhone 23-86
Cisco Network Analysis Module (NAM) 29-10
Cisco Option Package (COP) 28-11
Cisco Paging Server 18-48
Cisco Prime 29-1
Cisco Prime Collaboration 27-47
Cisco Prime Collaboration Analytics 27-47
Cisco Prime Collaboration Assurance 27-47
Cisco Prime Unified Provisioning Manager (Unified PM) 29-14
Cisco Prime Unified Service Monitor (Unified SM) 29-7
Cisco Proprietary RTP 7-10
Cisco UC Integration for Microsoft Lync 21-23, 27-20
Cisco UC Integration for Microsoft Office Communicator 21-2, 27-20
Cisco Unified Analysis Manager 29-26
Cisco Unified Border Element 4-31, 25-11
Cisco Unified Border Element Phone Proxy 23-30
Cisco Unified Communications Management Suite 29-1
Cisco Unified Communications Manager Express (Unified CME)
capacity planning 27-48
design considerations 9-32
distributed call processing 10-24
interoperability with Unified CM 9-39
Cisco Unified Communications Manager Real-Time Monitoring Tool (RTMT) 29-26
Cisco Unified Computing System (UCS) Platform 10-55
Cisco Unified Contact Center 24-1
Cisco Unified Contact Center Enterprise (Unified CCE) 24-3
Cisco Unified Contact Center Express (Unified CCX) 24-6
Cisco Unified Contact Center Management Portal (Unified CCMP) 24-6
Cisco Unified Customer Voice Portal (Unified CVP) 24-4
Cisco Unified E-Mail Interaction Manager (Unified EIM) 24-7
Cisco Unified Intelligence Center (Unified IC) 24-7
Cisco Unified MeetingPlace 27-43, 27-44
Cisco Unified Mobility 23-1, 23-36, 23-94, 27-21, 27-51
Cisco Unified Reporting 29-27
Cisco Unified SRST Manager 10-20
Cisco Unified Survivable Remote Site Telephony (SRST) Manager 10-20
Cisco Unified Web Interaction Manager (Unified WIM) 24-7
Cisco Unified Workspace License (CUWL) 28-10
Cisco Unity 19-1, 19-7, 19-20
Cisco Unity Connection 19-7, 19-18, 19-34
Cisco Unity Express (CUE) 19-23
Cisco Unity Personal Assistant 19-5
Cisco Unity Telephony Integration Manager (UTIM) 19-40, 19-42
Cisco Voice Transmission Quality (CVTQ) 29-10
Cisco WebEx Connect 27-20
Cisco WebEx Meetings Server 22-13
calls 14-29
traffic 3-4, 3-16, 3-66
Class of Service (CoS) 3-4
clear channel assessment (CCA) 3-64
CLEC 15-5
CLID 14-28
Client Matter Code (CMC) 14-29
launch sequence 21-18
mobility clients and devices 23-65
client transformation 21-7
clipping 10-15
cloud architecture 22-5
cloud-based deployment model 21-14
Cloud Connected Audio (CCA) 22-9
Cisco Unity 19-15, 19-17
CTI applications 9-34
described 10-43
failover with Cisco Unity 19-19
for contact center 24-11, 29-32
local failover 10-47
music on hold 7-48
presence 20-21
remote failover 10-54
troubleshooting 10-47
WAN considerations 10-44
with Cisco Unity 19-20
design guidelines 9-5
Emergency Responder (ER) 15-9, 15-22
for presence servers 20-10
for Unified CM 9-5
guidelines for 9-13
home 18-15
home cluster 18-19
maximum capacity 27-14
redundancy 9-19
server nodes 9-6
services 9-5
visiting 18-15
CMC 14-29
CMR 10-46, 22-21, 22-31, 27-15, 29-10
CMR Cloud 22-31
personal meeting room 22-21
capacity planning 27-39
complexity modes 7-4, 7-5
flex mode 7-5
for music on hold 7-40
low bit-rate (LBR) 7-37
clients 21-1
clients and applications 27-17
conferencing 22-1, 27-42
contact management 21-9
Jabber desktop clients 21-3
LDAP directory integration 21-9
services 22-1
third-party XMPP clients and applications 21-2, 27-20
Collaboration Cloud 22-5
Collaboration Meeting Room (CMR) 22-21, 22-31
collaboration system components and architecture 2-1
collaborative conferencing 22-1, 27-42
co-located DHCP server 3-26
COM 16-4
combined deployment models for messaging 19-14
Committed Information Rate (CIR) 3-43
common locations 13-16
Communicator 8-25, 21-28
competitive local exchange carrier (CLEC) 15-5
complexity modes for codecs 7-4, 7-5
complexity of the database 27-14
Component Object Model (COM) 16-4
Device Mobility 23-16
messaging system 19-2
presence 20-3
compressed Real-Time Transport Protocol (cRTP) 3-37, 3-40
Computer Telephony Integration (CTI) 9-7, 9-22, 9-32, 19-23, 27-23
architecture 22-3
audio 11-14
collaborative 22-1, 27-42
conference bridges 7-16
described 11-1, 22-1
hardware 9-40
hardware resources 11-25
Intelligent Bridge Selection 11-32
resources 11-14
rich media 11-1
security 4-30, 11-15, 11-24
software resources 11-25
traffic 27-8
video 11-26
lobby phone security 4-36
Unified CME 9-39
configuration for mobile client users
simplified method 23-77
conformance with Section 508 8-5
connectivity options for the WAN 10-14, 10-23
for attendants 18-43
for Unified CM Assistant assistant 18-33
described 24-1
gateway sizing 27-38
traffic patterns 27-7
contact management 21-9
contact sources 21-17, 21-19
content-addressable memory (CAM) 4-8
continuous-presence conference view 11-26
Control and Provisioning of Wireless Access Points (CAPWAP) 3-54
control signaling 3-49, 3-52
COP 28-11
Core Layer 3-12
DHCP 3-27
MoH 7-32
core switch 3-3
CoS 3-4
CPN 15-6
cps 27-5
CPU usage 27-4
cRTP 3-37, 3-40
C-Series Rack-Mount Server 10-58
CSR 4-20
CTI 9-7, 9-22, 9-32, 19-23, 27-23
CTI Manager 9-5, 9-7, 9-22
CTI-QBE 19-23
CTI Remote Device 9-32
CTI route points 7-15
CUE 19-23
cutover 28-1
CUWL 28-10
CVTQ 29-10
DAI 4-12
complexity 27-14
replication 9-11
synchronization with Unified CM 16-30
redundant 4-40
security 4-27
server farm 3-12
single 4-39
Delayed Offer 6-19, 7-10
delay of packets 10-44, 10-46
Delivery Traffic Indicator Message (DTIM) 3-62
Demilitarized Zone (DMZ) 4-37
campus 10-9, 29-28
clustering over the WAN 7-48, 10-43, 19-20, 20-21, 24-11, 29-32
combined for messaging 19-14
described 10-1
DHCP 3-26
federation 20-22
for Cisco Jabber 21-12
for Cisco Unity 19-4
for Cisco Unity Express 19-23
for contact center 24-8
for network management 29-28
for presence 20-17
for presence servers 20-13
for Unified CME 9-41
media resources 7-37
messaging and call processing combinations 19-6
multisite with centralized call processing 7-37, 7-44, 10-11, 24-8, 29-29
multisite with distributed call processing 7-38, 7-47, 10-22, 24-10, 29-31
music on hold 7-43
Service Advertisement Framework (SAF) 10-59
Session Management Edition 10-25
single cluster 20-18
single site 7-37, 7-44, 10-9, 24-8, 29-28
site-based 10-5
Unified Computing System (UCS) 10-55
virtualized servers 10-55, 10-59
voice over the PSTN 10-22
design criteria 10-5
designing for performance 27-9
deskphone control mode (using deskphone for audio) 8-26, 21-6
deskphone for audio 21-6
desk phone pickup 23-39
desk phones 8-8
destination of a call 14-79
dial plan 23-21
feature components and operation 23-16
Group 23-16
Info 23-16
operation flowchart 23-20
operation of 23-20
parameter settings 23-18
Physical Location 23-16
settings 23-19
Device Mobility Group 23-19
mobility 8-32, 15-15, 23-15
pools 10-48, 10-54
route group 14-30
Device Security Profile 18-15
DFS 3-60
binding information 4-12
deployment options 3-26
described 3-24
lease times 3-25
Option 150 3-25
servers 3-27
Snooping 4-10, 4-12
starvation attack 4-11
+ dialing 14-57
911 calls 15-1
application dialing rules 21-7, 23-54
architecture 14-3
Call Forward Unregistered (CFUR) 14-70
calling party settings 14-58
calling privileges 14-42
call routing 14-22
capacity planning 27-22
design considerations 23-21
device mobility 23-21
elements 14-13
emergency call string 15-12
Extension Mobility 14-83
for Device Mobility 23-21
for Jabber Desktop Client 21-6
for mobility 23-71
for Unified CM Assistant 18-29
functions 14-1
fundamentals 14-3
globalized numbers 14-55, 14-62
international calls 14-27
localized call egress 14-62
localized call ingress 14-60
local route group 14-56
shared line appearance 15-17
Tail End Hop Off (TEHO) 14-71
transformations 14-57, 14-58
Unified Mobility 23-57
variable length on-net dialing 23-23
Video Communication Server (VCS) 14-52
dial rules 14-16, 14-18, 14-19, 23-54
dial via office (DVO) 23-75, 23-87
dial via office forward (DVO-F) 23-90
dial via office reverse (DVO-R) 23-88
DID 15-6
Differentiated Services Code Point (DSCP) 3-4, 3-38, 3-66, 13-44
digital gateways 5-3
digital networking 19-29
digital signal processor ( see DSP resources)
digit manipulation 5-16, 14-25, 14-28
digit prefixing 23-55
Direct Inward Dial (DID) 15-6
access 16-4, 23-81
architecture 16-7
authentication of users 16-9, 16-21
filtering 16-26
for Unified CM Assistant 18-33
high availability 16-29
integration with IP telephony system 16-1, 16-3, 27-31
integration with Unified CM 16-6
LDAP 16-1, 27-31
lookup rules 21-7
schema 16-1
search base 16-13
searches 21-10
security 16-18
sn attribute 16-10
synchronization 16-9, 16-10, 16-26
URI dialing 14-24, 14-50
UserID 16-10
directory numbers, auto-generated 16-16
directory URI 14-49
distortion 3-61
distributed call processing 10-22, 10-24, 24-10, 29-31
distributed messaging 19-5, 19-11, 19-17
Distribution Layer 3-10
DMVPN 3-36
DMZ 4-37
DNS 3-23
Domain Name System (DNS) 3-23
described 7-4
PVDM 7-31
DTIM 3-62
conversion of 7-9
gateway capabilities 5-3
methods supported by endpoints 7-9
on H.323 gateways 7-15
on SIP gateways 7-14
Relay 5-6, 7-15
DTPC 3-63
dual call control 10-40
dual data center 13-37
clients 23-79, 23-86
phones and clients 23-65
dual tone multifrequency (DTMF) 5-3, 5-6, 7-9
duplex media 7-31
duplex unicast MoH 7-31
DVO 23-75, 23-87
DVO-F 23-90
DVO-R 23-88
DX6 Series video endpoins 8-17
DX Series video endpoins 8-11
dynamic ANI interface 15-11
Dynamic ARP Inspection (DAI) 4-12
Dynamic Frequency Selection (DFS) 3-60
Dynamic Host Configuration Protocol (DHCP) 3-24, 4-10, 4-11, 4-12
dynamic memory 27-4
Dynamic Multipoint VPN (DMVPN) 3-36
Dynamic Transmit Power Control (DTPC) 3-63
E.164 15-5, 15-6, 15-11, 19-37
E911 15-1, 15-4
Early Offer 6-20, 7-10
effective path 13-4
efficiency of links 3-40
ELCAC 13-4, 13-49
elements of a dial plan 14-13
ELIN 15-10, 15-11
EMCC 18-10, 18-19, 27-25
emergency calls 14-69
emergency call string 15-12
emergency location identification number (ELIN) 15-10, 15-11
Emergency Responder 14-69, 14-70, 15-7, 15-15
emergency response location (ERL) 15-10, 15-11, 15-15
emergency services 15-1, 23-72, 27-34
eMWI 19-38
for phones 4-18
for security 4-18
for signaling 3-50, 3-51
for wireless endpoints 8-29
analog gateways 8-6
architecture 8-2
capacity planning 8-39, 27-16
design considerations 8-39
directory access 16-4
high availability 8-37
immersive video 8-20
mobile 8-32
multipurpose video 8-18
off premises 15-17
personal video 8-16
Section 508 conformance 8-5
security 4-15
software-based 8-25
supplementary services 7-14
telepresence 4-18, 8-17, 8-18, 8-19, 8-20
types of 8-1
video 8-16, 15-16
wireless 3-56, 8-28
end users 16-7, 20-4
Energy conservation 3-13
EnergyWise Technology 3-13
Enhanced Location CAC 13-4, 13-49
Enhanced Message Waiting Indicator (eMWI) 19-38
Enhanced SRST 8-14, 8-27, 8-31, 8-35, 8-36
Enhanced SRST (E-SRST) 8-22, 10-15
Enhanced SRST (E-SRST) 10-18
Enhanced Survivable Remote Site Telephony (E-SRST) 10-15
enterprise caller ID 23-72
Enterprise Feature Access 23-35, 23-41, 23-52, 23-54
bandwidth 3-49, 3-50
Business Edition device capacities 27-49
CPU usage 27-4
CTI resource requirements 27-24
memory usage 27-4
music on hold server capacity 7-33
Erlang 27-6
Erlang blocking factor 27-6
error rate 10-47
E-SRST 8-22, 10-15, 10-18
ESXi Hypervisor. 28-11
ettercap virus 4-12
Exchange Web Services Calendar 20-36
Expressway 4-34, 13-49, 23-31, 23-90, 23-92, 27-35
EX Series video endpoints 8-17
Extend and Connect 21-18
Extensible Authentication Protocol (EAP) 8-29
extensible messaging 20-40
capacity planning 27-25
described 18-8
dial plan 14-83
interactions with Unified CM Assistant 18-29
Extension Mobility Cross Cluster (EMCC) 18-10, 18-19, 27-25
EMCC 13-36
FAC 14-29
factors that affect sizing 27-9
Cisco Unity 19-18, 19-19
clustering over the WAN 10-47, 10-54
scenarios 18-6
fallback mode 7-47
Fast Start 7-14
gateway support for 5-3, 5-21
interface modules 8-7
FCoE 10-56, 10-57
Feature Group Template 16-16
federated deployment 20-22
federation between domains 20-22
Fibre Channel over Ethernet (FCoE) 10-56, 10-57
filtering for directory synchronization and authentication 16-26
filter strings for LDAP directories 16-29
FindMe 23-48
access control lists 20-48
around gateways 4-29
bump in the road 4-26
centralized deployment 4-37
described 4-23
routed mode 4-25
stealth mode 4-26
transparent mode 4-26
with H.323 4-30
Firewall Services Module (FWSM) 4-23, 4-29
firmware upgrades for Cisco IP Phones 8-12
flash used for music on hold 7-45
flat addressing 23-23
flex mode for codecs 7-5
Forced Authorization Codes (FAC) 14-29
Foreign Exchange Office (FXO) 15-7
forwarding calls 14-45
Frame Relay 3-37, 10-14, 10-23
FWSM 4-23, 4-29
FXO 15-7
gain settings 5-15
GARP 4-12
call admission control 10-24, 13-3
zones 13-3
Gateway Load Balancing Protocol (GLBP) 3-10
911 services 15-13
additional documentation 27-40
all trunks busy 15-14
analog 5-2, 8-6
automated alternative routing 5-18
blocking 15-14
call recording 25-5
capabilities 5-15
capacity planning 27-37
Cisco Unified Videoconferencing 3500 Series Video Gateways 5-12
configuration in Unified CM 5-14
contact center sizing 27-38
core feature requirements 5-3
digital 5-3
digit manipulation 5-16
firewalls 4-29
for local failover 10-53
for video telephony 5-12
placement 15-13
protocols 5-4
redundancy 5-10
security 4-28
selection of 5-3
service prefixes 5-17
SIP 5-7, 5-11
standalone 8-6
TDM 5-2
voice applications 5-1, 8-6
VoiceXML 23-49, 23-50
GDPR 14-11, 14-48, 14-71
general security 4-2
geographical diversity 10-8
geolocations 14-90
GLBP 3-10
GLO 28-7
Global Dial Plan Replication (GDPR) 14-11, 14-48, 14-71
globalized dial plan 14-55, 14-62
Global Licensing Operations (GLO) 28-7
Global Site Backup (GSB) 22-5, 22-9
glossary 1-1
Gratuitous Address Resolution Protocol (GARP) 4-12
ground start 8-7
call routing 14-30
Emergency Responder (ER) 15-18, 15-20
gateways 27-37
media resources 7-1
Unified CM redundancy 9-17
GSB 22-5, 22-9
guaranteed bandwidth 3-35
H.245 Alphanumeric 7-10
H.245 Signal 7-10
call hairpinning 9-39
call preservation enhancements 5-10
Fast Start 7-14
firewalls 4-30
gateways 5-4
supplementary services 7-14
trunks 6-4
hairpinning 9-39, 23-50
hand-in of a call 23-74
handoff of calls 23-74, 23-84
hand-out of a call 23-74, 23-84
audio conferencing bridge 11-25
media resource capacities 7-31
MTP resources 7-16
music on hold 7-32
transcoder 7-7
types of platforms 9-4
headers for voice packets 3-45
applications and serviceability layer 17-3
Attendant Console 18-45
Business Edition 9-24
call processing 9-15
call routing 12-3
Cisco mobility clients and devices 23-95
Cisco UC Integration for Microsoft Lync 21-25
collaboration system 2-3
contact center 24-13
CTI 9-36
deployment models 10-4
directories 16-29
endpoints 8-37
Enterprise Feature Access 23-57
Extension Mobility 18-16
hardware platforms 9-15
IP Phone Services 18-6
Jabber clients 21-20
Jabber DesktopClients 21-11
media resources 7-34, 7-36
Mobile Connect 23-47
Mobile Voice Access 23-57
music on hold 7-36
network connectivity 9-16
network services 3-4
operations and serviceability layer 26-3
phones 8-37
presence 20-13
requirements 10-6
Survivable Remote Site Telephony (SRST) 9-18
transcoders 7-36
Unified CM 9-16
Unified CM Assistant 18-24
Unified Computing System (UCS) 9-23
Video Communication Server (VCS) 9-24
Virtualization Experience Media Engine (VXME) 21-27
voice services 10-15
WebDialer 18-40
WebEx 22-9
wireless LAN 3-57
history of calls 20-8
hold 7-19, 7-21
holdee 7-20
holder 7-20
home cluster 18-15, 18-19
hosted virtual desktop (HVD) 21-27
Hot Standby Router Protocol (HSRP) 3-10, 10-24
HSRP 3-10, 10-24
HTTPS 19-30
hub-and-spoke topology 3-3, 3-34
HVD 21-27
hybrid deployment model 21-15
hypervisor 3-20, 10-55
I/O modules 10-57
IBM Lotus Sametime 20-43
IButton 14-21
ICCS 9-11, 10-45, 10-49
ICMP 5-11
identity management 16-1, 16-31
Identity Provider (IdP) 16-31
IdP 16-31
IDS 4-29, 10-45
IEM 24-18
IM and Presence 20-1, 21-19, 27-33
immediate start 8-7
immersive video endpoints 8-20
impairments without QoS 3-19
inbound calls 5-16
InformaCast 18-48
Informix Dynamic Server (IDS) 10-45
infrastructure ( see network infrastructure)
inline power 3-13
instant messaging 20-1, 20-16, 20-26, 20-27, 20-32
Integrator C Series 8-19
Intelligent Bridge Selection 11-32
Intelligent Proximity 8-15, 8-22, 8-35, 23-61, 23-94
Intelligent Session Control 23-59
Interactive Experience Manager (IEM) 24-18
interactive voice response (IVR) 10-11
interface modules 8-7
interface types for 911 calls 15-5
interference to wireless communications 3-61
international calls 14-27
Internet Control Message Protocol (ICMP) 5-11
interoperability 8-23, 9-39, 9-43, 13-42
inter-VLAN routing 8-21, 8-27
Intra-Cluster Communication Signaling (ICCS) 9-11, 10-45, 10-49
introduction 1-1
Intrusion Detection System (IDS) 4-29
IOS software MTP 7-16
IP/VC 3500 Series Video Gateways 5-12
IP addresses and security 4-5
IP Communicator 8-25, 21-28
iPhone 8-32, 23-65, 23-79, 23-86
IPMA 18-20
IP Manager Assistant (IPMA) 18-20
IP phones 8-8
IP Phone Services 18-2, 27-25
IP Precedence 3-4, 3-38
IPSec 10-14, 10-23
IP Security Protocol (IPSec) 10-14, 10-23
security 4-6
with Cisco Unified Provisioning Manager (Unified PM) 29-18
with Cisco Unity Connection 19-43
IPVMS 27-28
IP VOICE feature set 9-39
IP Voice Media Streaming Application 7-4, 7-16, 7-17, 11-25, 27-28
ISDN 10-15, 10-16
ISDN Link 5-3
IVR 10-11
IX5000 Series immersive video system 8-20
call handoff 23-84
clients 27-18
deployment models 21-12
desktop clients 8-25, 21-3, 27-17
desktop video 8-16
dial via office (DVO) 23-87
for Android and Apple iOS 8-32, 23-79
for Mac 21-18
for mobile devices 23-65
for TelePresence 8-16
for Windows 21-16
IM and presence 21-19
interactions with Cisco Unified Mobility 23-94
WLAN considerations 23-86
Jabber Identifier (JID) 20-4
Jabber Service Discovery 23-80
JID 20-4
jitter 10-44
JTAPI 9-22
Key Press Markup Language (KPML) 7-9, 14-16, 14-18
KPML 7-9, 14-16, 14-18
LAN infrastructure 3-4
Layer 2 3-4, 10-24
Layer 3 3-4
layers of security 4-4
LBM 13-5, 13-11
LBM Hub 13-5, 13-15
LBR 7-37
LCR 5-20
LDAP 9-11, 16-1, 21-9, 21-10, 27-31
LDN 15-6
LEAP 8-29
leased lines 3-37, 10-14, 10-23
lease times for DHCP 3-25
least-cost routing (LCR) 5-20
LEC 15-3, 15-13
LFI 3-37, 3-40, 3-41
Lightweight Access Point Protocol (LWAPP) 3-54
Lightweight Directory Access Protocol (LDAP) 9-11, 16-1, 27-31
Lightweight Directory Services 16-21
Limit Client Power setting on access points 3-63
line appearances 3-51
line speed mismatch 3-42
link efficiency 3-40
link fragmentation and interleaving (LFI) 3-37, 3-40, 3-41
links for call admission control 13-4, 13-5
listed directory number (LDN) 15-6
Live Communications Server 2005 20-41
LLQ 3-37, 3-38
LMHOSTS file 3-23
load balancing 3-31, 9-21
lobby phone security 4-36
Local Exchange Carrier (LEC) 15-3, 15-13
local failover deployment model 10-47
localization of calling party number 14-62
localized call egress 14-62
localized call ingress 14-60
local route group 14-31, 14-56
Location and Link Management Cluster 13-19
common 13-16
defined 13-5
enhanced 13-4
for video endpoints 13-43
maxiumum number 27-14
shadow location 13-18
shared 13-16
Locations Bandwidth Manager (LBM) 13-5, 13-11
Locations Bandwidth Manager Hub 13-5, 13-15
logical partitioning 14-59, 14-90
loop start 8-7
low bit-rate (LBR) codecs 7-37
low-latency queuing (LLQ) 3-37, 3-38
LWAPP 3-54
Lync 21-23
MAC address 4-8
managed file transfer (MFT) 20-28
manipulation of digits 14-25
Master Street Address Guide (MSAG) 15-3
maximum simultaneous calls 27-5
Mean Opinion Score (MOS) 29-7
Media Gateway Control Protocol (MGCP) 5-4
Medianet 29-19
media resource group (MRG) 7-34
media resource group list (MRGL) 7-34
Media Resource Manager (MRM) 7-2
architecture 7-2
capacity planning 7-31, 27-28
deployment models 7-37
described 7-1
design guidelines 7-34
for local failover 10-53
hardware and software capacities 7-31
high availability 7-34, 7-36
PVDM 7-31
security 4-28
server 9-7
voice quality 7-39
MediaSense 25-8
Media Services Interface (MSI) 29-19
Media Streaming Application 7-4, 7-16, 7-17, 11-25, 27-28
conference bridges 7-16
described 7-8
types 7-16
with SIP trunk 6-7
media transparency 6-25
meeting room, personal 22-21, 22-31
megacluster 9-28, 10-3, 27-32
memory usage 27-4
Message Waiting Indicator (MWI) 19-23
bandwidth management 19-32
centralized 19-5, 19-7, 19-15, 19-22
Cisco Unity 19-1
combined deployment models 19-14
deployment models 19-4
distributed 19-5, 19-11, 19-17
failover 19-18, 19-19
redundancy 19-18
system components 19-2
MFT 20-28
MGCP 5-4
Microsoft Active Directory (AD) 16-10, 16-15, 16-19, 16-24
Microsoft Active Directory Application Mode (ADAM) 16-12, 16-29
Microsoft Communications Server 20-41
Microsoft Lync 21-23, 27-20
Microsoft Office Communicator 20-41, 21-2
Microsoft ViewMail for Outlook (VMO) 19-5
mid-call features 23-41, 23-73
to Enhanced Locations CAC 13-34
to IP Telephony 28-1
to Unified CM 28-1
MISTP 3-5
MLP 3-37
MLPP 7-17
MLTS 15-2
mobile and remote access 23-90, 23-92
architecture 23-46
described 23-35, 23-38
desk phone pickup 23-39
functionality 23-38
redundancy 23-47
remote destination phone pickup 23-40
voicemail 23-44
mobile endpoints 8-32
access numbers 23-54
architecture 23-56
described 23-35, 23-48, 23-61
functionality 23-49
hairpinning 23-50
IVR VoiceXML gateway 23-49
number blocking 23-54
redundancy 23-57
Mobile Voice capabilities 8-15, 8-22, 8-35, 23-94
applications 23-1
clients and devices 23-65
described 23-1, 23-57
dial plan 23-71
emergency services 23-72
guidelines for deploying 23-62
integration with presence 20-37
softkey method of call hand-out 23-84
voicemail avoidance 23-44
modeling of computer systems 27-3
models for deployments ( see deployment models)
modems, gateway support for 5-3, 5-21
monitoring calls 25-1
MOS 29-7
moves, adds, and changes 15-7
MPLS cloud 13-38
MRG 7-34
MRGL 7-34
MRM 7-2
MSAG 15-3
MSI 29-19
conference bridges 7-16
described 7-8
hardware resources 7-16
software resources 7-16
types 7-16
with SIP trunk 6-7
multicast music on hold 7-19, 7-24, 7-27, 7-40, 7-41, 7-45
multicast traffic on WLAN 3-62
multicast voice messages 18-48
multichannel support 24-7
multi-forest LDAP synchronization 16-21
Multilevel Precedence Preemption (MLPP) 7-17
multi-line telephone system (MLTS) 15-2
Multilink Point-to-Point Protocol (MLP) 3-37
multipath distortion 3-61
Multiple Instance Spanning Tree Protocol (MISTP) 3-5
multiple local route groups 14-35
multiple Unified CM servers 19-22
Multiprotocol Label Switching (MPLS) 3-34, 3-37, 10-14, 10-23
multipurpose video endpoints 8-18
multiserver certificates 4-20
with centralized call processing 7-37, 7-44, 10-11, 24-8, 29-29
with distributed call processing 7-38, 7-47, 10-22, 24-10, 29-31
music on hold (MoH) 7-19, 10-53, 27-30
MWI 19-23
MX Series video endpoints 8-18
NAM 29-10
Named Telephony Event (NTE) 5-7, 7-9
NAT 4-26
National Emergency Number Association (NENA) 15-10, 15-23
native interoperability for video 13-42
native transcoding with Cisco Unity 19-33
NENA 15-10, 15-23
Network Address Translation (NAT) 4-26
Network Analysis Module (NAM) 29-10
network hold 7-21
access layer 3-5
core layer 3-12
distribution layer 3-10
high availability 3-4
LAN 3-4
network management 29-4
requirements 3-1
roles 3-3
routed access layer 3-7
security 4-5
voice over wireless LAN (WLAN) 23-67
WAN 3-34
wireless LAN 23-67
WLAN 3-53
network management 24-19, 29-1
network services 3-23
Network Time Protocol (NTP) 3-33
Network Transmission Loss Plan (NTLP) 5-15
network virtualization 4-38
Nexus 1000V Switch 3-20
NM-HD-1V/2V/2VE module 7-7, 7-16
NM-HDV2 module 7-7, 7-16, 11-25
NM-HDV module 7-7
non-fallback mode 7-45
of aliases 14-74
NPA 14-79
NTE 5-7, 7-9
NTLP 5-15
NTP 3-33
number blocking 23-54
Numbering Plan Area (NPA) 14-79
number transformations 14-57, 14-58
numeric URI 14-49, 14-51
Office Communications Server 2007 20-41
off-premises endpoints 15-17
on-premises deployment model 21-12
OpenAM 20-4
open authentication 8-29
Open Shortest Path First (OSPF) 4-25
Open Virtualization Archives (OVA) 9-30
operations and serviceability layer 26-1
Option 150 3-24, 3-25
OSPF 4-25
outbound calls 5-17
Outlook Web Access Calendar 20-34
OVA templates 9-30
of channels 3-60
receiving 14-28
sending 14-28
oversubscription of a link 3-43
delay 10-44, 10-46
headers 3-45
jitter 10-44
loss of 10-44
Paging Server 18-48
paging systems 8-8
PAK 28-10
parallel cutover 28-3
parameters for Device Mobility 23-18
partial caller ID matching 23-55
partitions 14-42, 14-59, 14-90
passive-interface command 3-12
paths for call admission control 13-4
PCAP 20-43
PC port on IP phone 4-15
call rate 9-1
designing for 27-9
modeling 27-3
of call processing servers 9-26
of Extension Mobility 18-18
of presence servers 20-17
of Unified CM Assistant 18-27
of WebDialer 18-41
overload on gateways 27-39
tuning of gateways 27-39
performance testing 27-2
persistent chat 20-32
personal meeting room 22-31
personal video endpoints 8-16
phased migration 28-3
phone books 29-25
Phone Control and Presence (PCAP) 20-43
3900 Series 8-11
6900 Series 8-9
7800 Series 8-12
7900 Series 8-8
8800 Series 8-10
8900 Series 8-10, 8-17
9900 Series 8-10, 8-17
Attendant Console 18-43
authentication and encryption 4-18
call pickup at desk phone 23-39
capacity planning 8-39
design considerations 8-39
desktop IP models 8-8
dual-mode 23-65, 23-95
energy conservation 3-13
Extension Mobility 18-8
firmware upgrades 8-12
high availability 8-37
IP Phone Services 18-2
mid-call features 23-41
PC port 4-15
Power Save mode 3-14
Power Save Plus mode 3-14
remote destination call pickup 23-40
roaming 3-60
SCCP 14-15
secure mode 18-15
security 4-15, 4-36
services 18-2, 27-25
settings 4-17
software-based 8-25
Type-A 14-16
Type-B 14-18
Unified Communications Manager Assistant 18-20
user input 14-15, 14-16, 14-18
web access 4-17
WebDialer 18-35
wireless 8-28
Wireless IP Phone 7921G 8-28
Wireless IP Phone 7925G 8-28
Wireless IP Phone 7925G-EX 8-28
Wireless IP Phone 7926G 8-28
physical security 4-5
ping utility 10-46
PIX 4-23, 4-29
plain old telephone service (POTS) 15-7
platforms 9-4
PoE 3-13, 8-13
for network security 4-2
for presence 20-8
polling model 20-39
PortFast 3-7
access 4-9
for integration of Cisco Unity with Unified CM 19-40, 19-42
on the IP phone 4-15
security 4-7
POTS 15-7
Power over Ethernet (PoE) 3-13, 8-13
Power Save mode 3-14
Power Save Plus mode 3-14
precedence settings for network traffic 3-4, 3-38
for access code 14-79
service 5-17
calendar integration 20-33
call history 20-8
capacity planning 27-33
clustering over the WAN 20-21
clusters 20-10
components 20-3
deployment models 20-13, 20-17
described 20-1, 20-2
end user 20-4
Exchange Web Services Calendar integration 20-36
federation 20-22
groups 20-8
guidelines 20-9
IBM Lotus Sametime 20-43
instant messaging storage requirements 20-32
integration with third-party applications 20-41
interactions between components 20-17
message archiving and compliance 20-30
Microsoft Communications Server 20-41
migration 28-16
mobility integration 20-37
Outlook Web Access Calendar integration 20-34
policy 20-8
polling model 20-39
presentity 20-2
protocol interfaces 20-40
real-time eventing model 20-38
SCCP 20-7
server guidelines 20-40
server performance 20-17
server redundancy 20-13
servers 20-9
server synchronization 20-10
SIP 20-5
speed dial 20-7
SUBSCRIBE calling search space 20-8
synchronization of servers 20-10
Third-Party Open API 20-38
Unified CM 20-5
presentity 20-2
preservation of calls 5-10
PRI 15-6
primary extension 20-4
Primary Rate Interface (PRI) 15-6
Prime Collaboration 27-47, 29-2
Prime Collaboration Analytics 27-47, 29-13
Prime Collaboration Assurance 27-47
Prime Collaboration Deployment 28-3
Prime compliance 29-1
Prime License Manager (Prime LM) 9-8, 28-9
Prime LM 9-8, 28-9
prioritization of traffic 3-38
Private Internet Exchange (PIX) 4-23, 4-29
Private Switch ALI 15-3
privileges for making calls 14-42
Product Activation Key (PAK) 28-10
progress_ind alert enable 8 command 15-14
propagation of database 9-11
ARP 3-63, 4-12
BFD 22-9
BGP 22-9
CAPWP 3-54
CDP 4-6
cRTP 3-37, 3-40
GARP 4-12
GLBP 3-10
H.323 4-30, 5-4, 6-4, 9-39
HSRP 3-10, 10-24
IPSec 10-14, 10-23
LDAP 9-11, 16-1, 27-31
LWAPP 3-54
MGCP 5-4
MISTP 3-5
MLP 3-37
NTP 3-33
RCP 4-13
RIP 4-25
routing 3-12
RSTP 3-5, 3-7
RSVP 3-34, 13-3
RTP 10-24
SCCP 5-4, 7-10, 7-24, 14-15, 20-7
SIMPLE 20-9
SIP 5-7, 5-11, 6-4, 6-6, 6-7, 7-18, 7-27, 8-36, 9-43, 10-24, 14-16, 14-18, 14-19, 20-5
SMTP 19-28
SNMP 15-7
SOAP 20-10
SRTP 3-45, 4-18
STP 3-7
TLS 4-18
UDP 10-24
VPIM 19-28
VRRP 3-10
provisioning servers 9-26
line mode with Unified CM Assistant 18-21
PSAP 15-2, 15-11, 15-17
911 calls 15-2
access to remote sites 10-14, 10-23
destination number 14-79
traffic patterns 27-37
voice over the PSTN (VoPSTN) 10-22
public safety answering point (PSAP) 15-2, 15-11, 15-17
Public Switched Telephone Network (PSTN) 10-14, 10-23, 14-79, 15-2
publisher server 9-6, 10-45
PVDM 7-31
PVDM2 11-25
PVDM3 11-25
QBE 9-33, 19-23
QBSS 3-64, 3-68
for analog endpoints 8-8
for Cisco Unified Computing System (UCS) 3-20
for contact center 24-14
for desk phones 8-13
for LAN 3-15
for mobile clients and devices 23-69
for mobile endpoints 8-34
for music on hold 7-42
for security 4-21
for software-based endpoints 8-26
for Unified CM Assistant 18-33
for video 8-25, 13-42
for video endpoints 8-21
for WAN 3-34, 3-37
for wireless endpoints 8-31
for wireless LAN 3-65
QoS Basic Service Set (QBSS) 3-64, 3-68
for analog endpoints 8-8
for Cisco Unified Computing System (UCS) 3-20
for contact center 24-14
for desk phones 8-13
for LAN 3-15
for mobile clients and devices 23-69
for mobile endpoints 8-34
for music on hold 7-42
for security 4-21
for software-based endpoints 8-26
for Unified CM Assistant 18-33
for video 8-25, 13-42
for video endpoints 8-21
for WAN 3-34, 3-37
for wireless endpoints 8-31
for wireless LAN 3-65
quality of voice transmissions 7-39
queue depth 3-52
queuing of calls 24-2
queuing of voice traffic 3-18, 3-67
Quick Buffer Encoding (QBE) 9-33, 19-23
radio frequency (RF) 8-29
Rapid Spanning Tree Protocol (RSTP) 3-5, 3-7
rate of error 10-47
RBAC 29-4
RBOC 15-3
RCC 20-9, 20-41
RCP 4-13
RDNIS 19-8
real-time eventing model 20-38
Real Time Monitoring Tool (RTMT) 16-3
Real-Time Transport Protocol (RTP) 10-24
and silent monitoring 24-7, 25-3
calls 25-1
MediaSense 25-8
SPAN method 25-2
Redirected Dialed Number Information Service (RDNIS) 19-8
Redirector servlet 18-36
call processing 9-17
cluster configurations 9-19
Extension Mobility 18-16
for messaging 19-18
for Mobile Connect 23-47
for Mobile Voice Access 23-57
for presence servers 20-13
for remote sites 10-15
for Unified CM Assistant 18-24
gateway support for 5-3, 5-10
IP Phone Services 18-6
load balancing 9-21
TFTP services 3-31
WebDialer 18-40
Regional Bell Operating Company (RBOC) 15-3
for call admission control 13-10, 13-11
maximum number 27-14
Remote Call Control (RCC) 20-9, 20-41
Remote Copy Protocol (RCP) 4-13
caller ID matching 23-54
phone pickup 23-40, 23-53
profile 23-57
Remote Device 9-32
remote enterprise mobility 23-26
Remote Expert Solution 24-18
remote failover deployment model 10-54
Remote Monitoring (RMON) 29-10
remote site survivability 10-15
re-packetization of a stream 7-9
replication network 13-15
replication of database 9-11
Representational State Transfer (REST) 20-38
rerouting calling search space 23-57
resilience 9-1
Resource Reservation Protocol (RSVP) 3-34, 13-3
REST 20-38
Extension Mobility 18-19
IP Phone Services 18-8
Unified CM Assistant 18-29
WebDialer 18-42
RF 8-29
RFC 2833 5-7, 7-9
rich media conferencing 11-1
Ring All Shared Lines 23-59
RIP 4-25
RMON 29-10
roaming 3-60
Roaming Sensitive Settings 23-18
DHCP server 4-10
network extensions 4-9
role-based access control (RBAC) 29-4
roles in the network infrastructure 3-3
root guard 3-7
round-trip time (RTT) 10-46, 10-49
Routed Access Layer 3-7
routed ASA firewall 4-25
access control list (ACL) 4-22
branch office 7-45
flash 7-45
roles and features 3-3
selective for E911 15-4
filters 14-27
group devices 14-30
groups 14-28, 14-30
lists 14-30
patterns 14-22, 14-27
selection of 14-81
calling line ID 14-28
calls 14-22, 23-69
digit manipulation 14-28
inbound calls 5-16
inter-VLAN 8-21, 8-27
least-cost 5-20
outbound calls 5-17
protocols 3-12
time-of-day (ToD) 14-89
Routing Information Protocol (RIP) 4-25
RSTP 3-5, 3-7
described 13-3
WAN infrastructure 3-34
RTMT 16-3, 29-26
RTP 10-24
RTT 10-46, 10-49
SaaS 22-5
architecture 10-59
described 10-59
SAML 16-31, 16-32, 16-34, 20-27, 23-82, 27-19
SAN 4-20, 10-58
IP Phone Services 18-7
Unified CM 9-1
scavenger class traffic 3-40
DTMF signaling 7-10
gateway support for 5-4
music on hold (MoH) 7-24
phones 14-15
presence 20-7
user input on phones 14-15
schema 16-1
SDK 16-4
search base for directories 16-13
Section 255 8-5
Section 508 8-5
Secure Mobility Client 8-33
secure mode for phones 18-15
Secure Real-time Transport Protocol (SRTP) 4-18
secure remote enterprise attachment 8-14, 8-22, 8-27, 8-34
access control list (ACL) 4-22
Cisco Unified Border Element 4-31
conferences 4-30, 11-15, 11-24
configuration example 4-36
data center 4-27
DHCP Snooping 4-10
DHCP starvation attack 4-11
directories 16-18
endpoints 4-15
Extension Mobility 18-14
firewalls 4-23, 4-37
gateways 4-28
infrastructure 4-5
in general 4-1, 4-2
intracluster communications 9-12
IPv6 addressing 4-6
layers 4-4
lobby phone example 4-36
MAC CAM flooding 4-8
media resources 4-28
PC port on the phone 4-15
phones 4-15
phone settings 4-17
physical access 4-5
policy 4-2
QoS 4-21
rogue network extensions 4-9
servers 4-35
switch port 4-7
voice VLAN 4-16
VPN clients 4-20
web access 4-17
WebEx 20-47
Security Assertion Markup Language (SAML) 16-31, 16-32, 16-34, 20-27, 23-82, 27-19
Security Enhanced Linux (SELinux) 4-35
selecting the proper route 14-81
selective router 15-3, 15-4
SELinux 4-35
sending multicast voice messages 18-48
Sequenced Routing Update Protocol (SRTP) 3-45
capacity planning 9-26, 27-14
clusters 9-5, 20-10
co-located 3-26
co-resident DHCP 3-27
co-resident MoH 7-32
CTI Manager 9-22
data center 3-12
farm 3-12
for DHCP 3-27
for media resources 7-1
for music on hold 7-32
for presence 20-9
multiple Unified CM servers 19-22
paging server 18-48
performance 9-26, 20-17
publisher 9-6, 10-45
redundancy 20-13
security 4-35
standalone 3-27, 7-32
subscriber 9-6
synchronization of 20-10
TFTP 9-7, 9-22
Service Advertisement Framework (SAF)
architecture 10-59
described 10-59
service discovery 23-80
Service Inter-Working (SIW) 3-37, 10-14, 10-23
for collaboration 22-1
for IP phones 18-2
prefix 5-17
supplementary 5-3
within a cluster 9-5
service set identifier (SSID) 3-60, 3-63
Redirector 18-36
WebDialer 18-35
Session Initiation Protocol (SIP)
annunciator 7-18
delayed offer 7-10
dial rules 14-19
early offer 7-10
for distributed call processing 10-24
for interoperability of Unified CM and Unified CME 9-43
gateways 5-11
gateway support for 5-7
music on hold (MoH) 7-27
phones 8-36, 14-16, 14-18
presence 20-5
trunks 6-4, 6-6, 6-7
Type-A phones 14-16
Type-B phones 14-18
Session Management Edition (SME) 10-24, 10-25, 13-46, 25-13
settings for IP phones 4-17
shadow location 13-18
shaping traffic 3-42
line appearances 3-51, 15-17
line mode with Unified CM Assistant 18-22
locations 13-16
signaling encryption 3-50, 3-51
signal strength 5-15
silent monitoring and recording of calls 24-7, 25-3
SIMPLE 20-9
Simple Mail Transfer Protocol (SMTP) 19-28
Simple Network Management Protocol (SNMP) 15-7
Simple Object Access Protocol (SOAP) 20-10
simplified configuration for mobile client users 23-77
single-cluster deployment 20-18
single data center 4-39
single inbox 19-43
Single Number Reach 23-35
Single Sign On (SSO) 4-35, 16-31, 16-32, 20-46, 22-25, 23-82
Single Sign-On (SSO) 20-4, 20-27, 27-19
single sign-on (SSO) 16-1
deployment model 7-37, 7-44, 10-9, 24-8, 29-28
messaging model 19-5
Singlewire InformaCast 18-48
annunciator 7-18
delayed offer 7-10
dial rules 14-19
Early Offer 7-10
for distributed call processing 10-24
for interoperability of Unified CM and Unified CME 9-43
gateways 5-11
gateway support for 5-7
MTP requirements 7-13
music on hold (MoH) 7-27
phones 8-36, 14-16, 14-18
presence 20-5
route pattern 14-29
routing requests 14-49
trunks 6-4, 6-6, 6-7
Type-A phones 14-16
Type-B phones 14-18
SIP for Instant Messaging and Presence Leveraging Extensions (SIMPLE) 20-9
site-based design 10-5
site survey for wireless network 8-29
Cisco Jabber clients 27-17
design and deployment considerations 27-1
factors to consider 27-9
methodology 27-2
tool 9-26, 27-10, 27-13
Unified CM servers 9-26
Skinny Client Control Protocol (SCCP)
DTMF signaling 7-10
gateway support for 5-4
music on hold (MoH) 7-24
phones 14-15
presence 20-7
user input on phones 14-15
SME 10-24, 10-25, 13-46, 25-13, 27-12
SMTP 19-28
sn attribute 16-10
SNMP 15-7
snooping 4-10
SOAP 20-10
SocialMiner 24-6
softphone mode (audio on computer) 8-25, 21-5
audio conferencing bridge 11-25
endpoints 8-25
media resource capacities 7-31
MTP resources 7-16
software as a service (SaaS) 22-5
Software Development Kit (SDK) 16-4
SPAN 25-2, 25-3
Spanning Tree Protocol (STP) 3-7
speed dial presence 20-7
split tunneling 23-92
SRST 7-45, 8-14, 8-22, 8-27, 8-31, 8-35, 8-36, 9-18, 10-14, 10-15, 10-18, 15-4
SRST Manager 10-20
SRSV 19-8
SRTP 3-45, 4-18
SSID 3-60, 3-63
SSO 16-1, 16-31, 16-32, 20-4, 20-27, 20-46, 22-25, 23-82, 27-19
standalone analog gateways 8-6
standalone server 3-27, 7-32
static ANI interface 15-11
static memory 27-4
stealth firewall 4-26
storage area networking (SAN) 10-58
STP 3-7
Subject Alternative Names (SAN) 4-20
SUBSCRIBE calling search space 20-8
subscriber server 9-6
Sun ONE Directory Server 16-10, 16-16
design considerations 9-42
for H.323 endpoints 7-14
on gateways 5-3, 5-7
survey of wireless network 8-29
Survivable Remote Site Telephony (SRST) 7-45, 8-14, 8-22, 8-27, 8-31, 8-35, 8-36, 9-18, 10-14, 10-15, 10-18, 15-4
Survivable Remote Site Telephony (SRST) Manager 10-20
Survivable Remote Site Voicemail (SRSV) 19-8
Switched Port Analyzer (SPAN) 25-2, 25-3
port security 4-7
roles and features 3-3
SX Series video endpoints 8-19
directories 16-9, 16-10
presence servers 20-10
Unified CM database 16-30
system memory 27-4
Tail End Hop Off (TEHO) 14-71
TAPI 9-22
TCS 25-13
TDM gateways 5-2
TEHO 14-71
Telecommunications Act 8-5
telephone record and playback (TRaP) 19-5
telephone user interface (TUI) 19-5
Telephony Service Provider (TSP) Audio 22-27
call admission control 13-22
call routing 14-52
dial plan 14-52
endpoints 4-18, 8-17, 8-18, 8-19, 8-20
interoperability 8-23, 13-42
Quality of Service (QoS) 8-25, 13-42
TelePresence Conductor 11-34, 11-41
TelePresence Content Server (TCS) 25-13
TelePresence ISDN Link 5-3
TelePresence Management Suite (TMS) 8-5, 16-31, 22-24, 29-23
TelePresence Management Suite Extension Booking API (TMSBA) 29-23
TelePresence Management Suite Extension for IBM Lotus Notes (TMSXN) 29-23
TelePresence Management Suite Extension for Microsoft Exchange (TMSXE) 22-24, 29-23
TelePresence Management Suite Provisioning Extension (TMSPE) 22-24, 29-25
Telepresence System Integrator C Series 8-19
TelePresence Video Communication Server ( see also VCS) 8-5
termination of calls 7-4
test calls for 911 15-17
Tested Reference Configuration (TRC) 9-4, 10-55
IP phones 8-36
SIP phones 8-36
third-party CA certificates 4-20
Third-Party Open API 20-38
third-party XMPP clients 20-49, 21-23
third-party XMPP clients and applications 21-2, 27-20
time-of-day (ToD) routing 14-89
timer control mobile voicemail avoidance 23-44
timers for call signaling 5-14
time synchronization 3-33
TLS 4-18
TMSBA 29-23
TMSPE 22-24, 29-25
TMSXE 22-24, 29-23
TMSXN 29-23
ToD 14-89
topology for call admission control 13-36
TPC 3-60
tracking domain 15-21, 15-22
bearer traffic 3-45
call control 3-49, 3-52
classification 3-4, 3-16, 3-66
conferencing and collaboration 27-8
contact centers 27-7
engineering 27-5, 27-6
planning for WebEx 22-12
prioritization 3-38
provisioning for 3-45
PSTN traffic patterns 27-37
queuing 3-18, 3-67
shaping 3-42
video bearer traffic 3-48
video calls 27-8
voice bearer traffic 3-45, 27-6
voice calls 27-6
Cisco Unity 19-33
described 7-6
hardware resources 7-7
resources 7-7
caller ID 23-61
of calling and called numbers 14-57, 14-58
translation of digits 14-25, 21-6
translation patterns 14-25, 21-6
Transmit Power Control (TPC) 3-60
transparent ASA firewall 4-26
Transport Layer Security (TLS) 4-18
TRaP 19-5
TRC 9-4, 10-55
Trivial File Transfer Protocol (TFTP) 3-25, 3-28, 9-5, 9-22
troubleshooting for clustering over the WAN 10-47
TRP 3-18, 4-40, 7-17
architecture 6-3
comparing H.323 and SIP 6-4
described 6-1
features supported 6-4
SIP 6-6, 6-7, 7-18
utilization of 29-11
Trusted Relay Point (TRP) 3-18, 4-40, 7-17
TSP Audio 22-27
TUI 19-5
two-stage dialing 23-52, 23-54
TX1300 Series video endpoints 8-20
TX9000 Series video endpoints 8-20
Type-A phones 14-16
Type-B phones 14-18
UC Integration for Microsoft Office Communicator 21-2
high availability 9-23
QoS 3-20
virtualized servers 10-55
UDLD 3-7
UDP 3-40, 10-24
UDS 21-9, 23-82
UN 5-7
unassigned DNs 14-68
unicast call flow 7-26, 7-29
unicast music on hold 7-19, 7-24, 7-41
UniDirectional Link Detection (UDLD) 3-7
Unified Analysis Manager 29-26
Unified Border Element 4-31, 25-11
Unified Border Element Phone Proxy 23-30
Unified CCE 24-3
Unified CCMP 24-6
Unified CCX 24-6
call recording and monitoring 25-9
capacity planning 27-13
database synchronization 16-30
groups 10-48, 10-54
presence 20-5
sizing tool 9-26
Unified CM Assistant 18-20, 27-26
capacity planning 27-48
design considerations 9-32
distributed call processing 10-24
interoperability with Unified CM 9-39
Unified CM Express (Unified CME)
capacity planning 27-48
design considerations 9-32
distributed call processing 10-24
interoperability with Unified CM 9-39
Unified Communications Management Suite 29-1
Unified Communications Manager Assistant (Unified CM Assistant) 18-20
Unified Communications Manager Real-Time Monitoring Tool (RTMT) 29-26
Unified Communications Sizing Tool 9-26
applications and services layer 17-1
call routing layer 12-1
introduction 1-1
operations and serviceability layer 26-1
Unified Computing System (UCS)
high availability 9-23
QoS 3-20
virtualized servers 10-55
Unified Contact Center 24-1
Unified Contact Center Enterprise (Unified CCE) 24-3
Unified Contact Center Express (Unified CCX) 24-6
Unified Contact Center Management Portal (Unified CCMP) 24-6
Unified Customer Voice Portal (Unified CVP) 24-4
Unified CVP 24-4
Unified EIM 24-7
Unified E-Mail Interaction Manager (Unified EIM) 24-7
Unified IC 24-7
Unified Intelligence Center (Unified IC) 24-7
Unified MeetingPlace 27-43, 27-44
unified messaging ( see also messaging) 19-1
Unified Mobility 23-1, 23-36, 23-57, 23-94, 27-21, 27-51
Unified PM 29-14
Unified Provisioning Manager (Unified PM) 29-14
Unified Reporting 29-27
Unified Service Monitor (Unified SM) 29-7
Unified SM 29-7
Unified Survivable Remote Site Telephony (SRST) 10-15
Unified Web Interaction Manager (Unified WIM) 24-7
Unified WIM 24-7
uninterrupted power supplies (UPS) 3-13
Unity 19-1, 19-7, 19-20
Unity Connection 19-7, 19-18
Unity Express 19-23
Unity Telephony Integration Manager (UTIM) 19-40, 19-42
Universal Line Template 16-16
Unsolicited Notify 7-9
Unsolicited SIP Notify (UN) 5-7
UP 3-66
UplinkFast 3-7
UPS 3-13
URI dialing 14-24, 14-49, 14-50, 14-51
URLs for WebDialer 18-39
user control mobile voicemail avoidance 23-45
User Datagram Protocol (UDP) 3-40, 10-24
User Data Service (UDS) 21-9, 23-82
user hold 7-21
UserID 16-10
user priority (UP) 3-66
application users 16-7
directory search base 16-13
end users 16-7
input on phones 14-15, 14-16, 14-18
UTIM 19-40, 19-42
V3PN 10-14, 10-23
VAD 27-38
VAF 3-41
variable length on-net dial plan 23-23
VATS 3-43
call control 8-5
capacity planning 9-29
clustering 9-14
design considerations 9-31
dial plan 14-52
directory integration 16-31
high availability 9-24
integration with Unified CM 14-73
interoperability with Unified CM 9-43
security 4-33
TelePresence Management Suite (TMS) 29-23
VDI 21-27
VDS 25-3
vertical markets 24-18
bandwidth utilization 13-29
bearer traffic 3-48
call admission control 13-29, 13-42
call recording 25-8
conferences 11-26
endpoints 8-16, 15-16
gateways 5-12
interoperability 7-8, 8-23, 13-42
migration to Unified CM 28-12
over wireless LAN (WLAN) 23-67
Quality of Service (QoS) 8-25, 13-42
rate adaptation and resolution 21-17
traffic characteristics 27-8
traffic classification 3-17
VLAN 4-6
Video Communication Server (VCS)
call control 8-5
capacity planning 9-29
clustering 9-14
design considerations 9-31
dial plan 14-52
directory integration 16-31
high availability 9-24
integration with Unified CM 14-73
interoperability with Unified CM 9-43
security 4-33
TelePresence Management Suite (TMS) 29-23
videoconferencing 27-44
ViewMail for Outlook (VMO) 19-5
Virtual Desktop Infrastructure (VDI) 21-27
of call processing 9-3
of Cisco Unity Connection 19-31
Virtualization Experience Media Engine (VXME) 8-35, 21-26
virtualized servers 10-55, 28-11
virtual LAN (VLAN) 3-5, 3-60
virtual machine 28-11
virtual network 4-38
Virtual Private Network (VPN) 4-38, 10-14, 10-23
Virtual Private Network Routing and Forwarding (VRF) 4-38
Virtual Router Redundancy Protocol (VRRP) 3-10
virtual software switches 3-20
visiting cluster 18-15
access control list (ACL) 4-22
number of devices per VLAN 3-5
separate VLANs for voice and data 3-60
video 4-6
voice 4-6, 4-16
VMO 19-5
VMware 3-20, 10-55
bandwidth requirements 3-40
bearer traffic 3-45
gateways 5-1, 8-6
port integration 19-40, 19-42
termination 7-4
traffic 27-6
VLAN 4-6, 4-16
voice-activated conference view 11-26
voice activity detection (VAD) 27-38
Voice-Adaptive Fragmentation (VAF) 3-41
Voice-Adaptive Traffic Shaping (VATS) 3-43
Voice and Video Enabled IPSec VPN (V3PN) 10-14, 10-23
avoidance 23-44
Cisco Unity 19-1
Cisco Unity Express 19-23, 19-29
for local failover 10-53
mobile users 23-44
networking 19-28
single inbox 19-43
third-party systems 19-48
unified messaging 19-1
with Mobile Connect 23-44
voice messaging 19-1, 27-41
voice over IP (VoIP) 3-45
voice over the PSTN (VoPSTN) 10-22
Voice Profile for Internet Mail (VPIM) 19-28
voice quality 7-39
voice quality monitoring 29-8, 29-11
voice rtp send-recv command 15-14
voice traffic 27-6
VoiceXML (VXML) 23-49, 23-50
VoIP 3-45
VoPSTN 10-22
VPIM 19-28
VPN-less access 10-35
VPN-less secure remote connectivity 23-30
VRF 4-38
VRRP 3-10
vSphere 3-20
vSphere Distributed Switch (VDS) 25-3
VXI 27-13
VXME 8-35, 21-26
VXML 23-49, 23-50
aggregation router 3-3
infrastructure 3-34
web access from IP phone 4-17
WebDialer 18-35, 27-27
WebEx 22-5, 23-68
WebEx Collaboration Cloud 22-5
WebEx Connect 27-20
WebEx Meetings 8-33, 23-95
WebEx Meetings Server 22-13
WebEx Messenger 20-44
WebEx Messenger Service 21-22
weighted fair queuing 3-38
weights for call admission control 13-4
WEP 8-29
call admission control 13-2
call processing 9-2
call recording and monitoring 25-1
Cisco Unified Contact Center 24-2
collaboration clients and applications 21-3
Collaboration System migration 28-2
conferencing 22-2
deployment models 10-1
dial plan 14-2
emergency services 15-2
endpoints 8-2
gateways 5-1
LDAP directory integration 16-2
media resources 7-2
mobility applications 23-3
network infrastructure 3-4
network management 29-2
presence 20-2
rich media conferencing 11-2
security 4-2
sizing considerations 27-2
trunks 6-2
Unified CM applications 18-2
voice messaging 19-2
white list 20-48
Wi-Fi Multimedia (WMM) 3-67
Wi-Fi Multimedia Traffic Specification (WMM TSPEC) 3-68
wildcard route pattern 14-27
Windows Internet Naming Service (WINS) 3-27
wink start 8-7
WINS 3-27
Wired Equivalent Privacy (WEP) 8-29
access points 3-54
endpoints 3-56, 8-28
IP Phone 7921G 8-28
IP Phone 7925G 8-28
IP Phone 7925G-EX 8-28
IP Phone 7926G 8-28
IP phones 8-28
LAN 3-53
LAN controller (WLC) 3-55, 3-64
wireless LAN (WLAN) 3-53, 8-33
WLAN infrastructure 3-53, 8-33
WLC 3-55, 3-64
WMM 3-67
WMM TSPEC 3-68
WS-SVC-CMM-ACT module 7-7
XMPP clients 20-49, 21-2, 21-21, 21-23, 27-20
zones for gatekeepers 13-3
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