Cisco Collaboration System 10.x Solution Reference Network Designs (SRND)
Index
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Index

Symbols

! in route patterns 14-27

@ in route patterns 14-27

+ dialing 14-57

+E.164 numbering plan 14-74

Numerics

1040 Sensor 29-8

1100 Video Endpoint 8-18

1700 Series Routers 7-7

2800 Series Routers 7-7, 7-16

3500 Series Video Gateways 5-12

3800 Series Routers 7-7, 7-16

3900 Series SIP Phones 8-11

500 Video Endpoint 8-18

508 conformance 8-5

6900 Series Phones 8-9

7800 Series Phones 8-12

7900 Series Phones 8-8

7905_7912 dial rules 14-19

7921G Wireless IP Phone 8-28

7925G-EX Wireless IP Phone 8-28

7925G Wireless IP Phone 8-28

7926G Wireless IP Phone 8-28

7940_7960_OTHER dial rules 14-19

802.1s 3-5

802.1w 3-5, 3-7

802.1X authentication 4-14

802.3af PoE 3-13

8800 Series Phones 8-10

8900 Series Phones 8-10, 8-17

9.@ route pattern 14-27

911 calls 14-69, 15-1

9900 Series Phones 8-10, 8-17

A

AA 19-23

AAR

dial plan considerations 14-70, 14-78

for video calls 5-18

for Voice over PSTN 10-22

with Cisco Unity 19-8

AC 18-43

access codes 14-79, 23-43

access control list (ACL) 4-22

accessibility of endpoint features 8-5

Access Layer 3-5

access lists for Mobile Connect calls 23-46

access numbers 23-54

access point (AP) 3-53, 3-54, 3-63, 8-28

ACL 4-22

Active Directory (AD) 16-10, 16-15, 16-19, 16-24

Active Directory Application Mode (ADAM) 16-12, 16-29

Active Directory Lightweight Directory Services (AD LDS) 16-21

AD 16-10, 16-15, 16-19, 16-24

ADAM 16-12, 16-29

Adaptive Security Appliance (ASA) 4-23, 4-29

addresses

flat 23-23

MAC 4-8

security 4-6

security issues 4-5

Address Resolution Protocol (ARP) 3-63, 4-12

AD LDS 16-21

Administrative XML Layer (AXL) 29-6

advanced formulas for bandwidth calculations 3-50

AFT 15-23

agent desktop 25-13

agents for call processing 10-24

Aggregation Services Router (ASR) 22-5

AHT 27-6

ALI 15-3, 15-5, 15-23

alias normalization 14-74

ALI Formatting Tool (AFT) 15-23

all trunks busy 15-14

analog

connection types 8-7

endpoints 8-6

gateways 5-2, 8-6

interface modules 8-7

standalone gateways 8-6

Analysis Manager 29-26

Analytics 29-13

anchoring calls in the enterprise 23-58

Android 8-32, 23-65, 23-79, 23-86

ANI 15-3, 15-5, 15-7, 15-11

annunciator 7-17

answer supervision 15-14

AnyConnect 23-95

AnyConnect Secure Mobility Client 8-33

AnyConnect VPN 23-92

AP 3-53, 3-54, 3-63, 8-28

Apple iOS 8-32

application dialing rules 21-7, 23-54

applications

Attendant Console 18-43

described 18-1

Extension Mobility 18-8, 18-29

for mobile users 23-1

IP Manager Assistant 18-20

IP Phone Services 18-2

security 4-35

Unified Communications Manager Assistant 18-20

WebDialer 18-35

applications and services layer 17-1

application users 16-7

architecture

applications and services layer 17-2

call control and routing 12-2

call processing 9-2

Cisco Jabber 21-3

Cisco UC Integration for Microsoft Lync 21-23, 27-20

Cisco UC Integration for Microsoft Office Communicator 27-20

Cisco Unified Communications Manager Assistant 18-21, 18-22

Cisco Unified Contact Center 24-2

Cisco WebEx Connect 27-20

collaboration system 2-1

conferencing 22-3

deployment models 10-3

directories 16-7

endpoints 8-2

Enterprise Feature Access 23-56

Extension Mobility 18-9

IP Phone Services 18-2

media resources 7-2

Mobile Connect 23-46

Mobile Voice Access 23-56

mobility clients and devices 23-66

operations and serviceability layer 26-2

presence 20-9

Service Advertisement Framework (SAF) 10-59

trunks 6-3

voice and video over WLAN 3-53

WebDialer 18-35, 18-38

wireless LAN 3-53

area code 14-79

ARP 3-63, 4-12

ASA 4-23, 4-29

ASR 22-5

Assistant Console 18-33

Assurance 29-4

Asynchronous Transfer Mode (ATM) 3-37, 10-14, 10-23

ATM 3-37, 10-14, 10-23

Attendant Console (AC) 18-43, 27-28

audio conferencing 11-14

audio on computer 8-25, 21-5

audio sources 7-41

authentication

database 3-55

mechanisms 16-38

of phones 4-18, 8-29

of users 16-9, 16-21

Security Assertion Markup Language (SAML) 16-34

authentication and encryption 4-18

auto-detection 9-39

auto-generated directory numbers 16-16

automated alternate routing (AAR)

dial plan considerations 14-70, 14-78

for video calls 5-18

for Voice over PSTN 10-22

with Cisco Unity 19-8

automated attendant (AA) 19-23

automatic line creation 16-16

Automatic Location Identification (ALI) 15-5, 15-23

Automatic Location Identifier (ALI) 15-3

Automatic Number Identification (ANI) 15-3, 15-5, 15-7, 15-11

average hold time (AHT) 27-6

AXL 29-6

B

BackboneFast 3-7

bandwidth

advanced formulas 3-50

best-effort 3-36

call control traffic 3-49, 3-50, 3-52

consumption 3-44, 3-46

for Cisco Unity 19-32

for conferencing 22-12

for contact center 24-14

for shared line appearances 3-51

for video calls 13-29

for WebEx 22-12

general rule 10-44

guaranteed 3-35

management of 13-3

provisioning 3-19, 3-35, 3-44

requirements for call admission control 13-9

requirements for gatekeepers 13-3

voice class requirements 3-40

Basic Directory Integration (BDI) 23-81

BDI 23-81

beacons 3-64

Bearer Capabilities Information Element (bearer-caps) 5-15

bearer-caps command 5-15

bearer traffic 3-45

best-effort bandwidth 3-36

Best Effort Early Offer 6-23, 6-25, 7-12

best practices for

centralized call processing 10-15

Cisco Unified Communications Manager Express (Unified CME) 9-41

Cisco Unity 19-32

Cisco Unity Connection 19-32

Cisco Unity Express (CUE) 19-46

distributed call processing 10-24

LDAP synchronization 16-18

music on hold 7-40

single-site deployment 10-11

voice messaging 19-32

WAN design 3-34

BFD 22-9

BGP 22-9

BHCA 10-49, 27-5, 27-21, 27-49

BHCC 27-5

Bidirectional Forwarding Detection (BFD) 22-9

bill-to number (BTN) 15-6

blade servers 10-56

BLF 20-7

blocking factor 27-6

blocking numbers 23-54

Bluetooth 3-61, 8-15, 8-22, 8-30, 8-35, 23-61

Border Gateway Protocol (BGP) 22-9

BPDU 3-7

branch office router 7-45

bridge protocol data unit (BPDU) 3-7

Bring Your Own Device (BYOD) Infrastructure 23-77

broadcast messages 18-48

B-Series Blade Server 10-56, 10-58

BTN 15-6

bump in the wire 4-26

bursting 3-43

bursty traffic 27-6

Business Edition 9-2, 9-24, 9-28, 9-31, 23-62, 27-48, 27-51

business-to-business communications 10-37

busy hour 27-5

busy hour call attempts (BHCA) 10-49, 27-5, 27-21, 27-49

busy hour call completions (BHCC) 27-5

busy lamp field (BLF) 20-7

BYOD 23-77

C

CAC ( see call admission control)

calendar integration for presence 20-33

call admission control

bandwidth management 13-3

bandwidth requirements 13-9

components 13-3

described 13-1

design considerations 13-36

dual data center 13-37

effective path 13-4

elements 13-3

enhanced locations 13-4

example bandwidth deductions per call 13-25

for contact center 24-15

for music on hold 7-42

for Session Management Edition (SME) 13-46

for TelePresence 13-22, 13-42

for video 13-29, 13-42

gatekeeper 13-3

links 13-4, 13-5

locations 13-43

migration to Enhanced Locations CAC 13-34

moving devices to a new location 15-15, 23-15

MPLS cloud 13-38

paths 13-4

regions 13-10, 13-11

replication network 13-15

SIP trunks 13-23

topologies 13-36

weights 13-4

call anchoring 23-58

callback

for emergency services 15-11, 15-17

from the PSAP 15-11, 15-17

call center 24-1

Call Control Discovery (CCD) 10-59

call control traffic 3-49, 3-52

call detail record (CDR) 10-46, 27-15, 29-10

caller ID matching 23-54, 23-55, 23-58

caller ID transformations 23-61

call flows

multicast music on hold 7-24, 7-27

music on hold 7-24, 7-27

unicast music on hold 7-26, 7-29

Call Forward Unregistered (CFUR) 14-70

call hand-in 23-74

call handoff 23-74, 23-84

call hand-out 23-74, 23-84

calling line ID (CLID) 14-28

calling party number (CPN)

in 911 calls 15-6

localization 14-62

calling privileges 14-42

calling restrictions 14-42

calling search space 20-8

calling search spaces 14-42, 14-43, 20-8, 23-57

call management record (CMR) 10-46, 27-15, 29-10

call processing

agents 10-24

architecture 9-2

capacity planning 9-26

centralized 10-11, 19-7, 19-11, 24-8, 29-29

design considerations 9-30

distributed 10-22, 24-10, 29-31

guidelines 9-1

hardware platforms 9-4

high availability 9-15

redundancy 5-3, 9-17

subscriber server 9-6

call routing

architectural layer 12-1

for emergency calls 15-22

inbound 23-69

outbound 23-70

calls

911 15-1

classification of 14-29

dual control 10-40

emergency 14-69, 15-1

forwarding 14-45

history 20-8

hold 7-21

inbound 5-16

monitoring 25-1

music on hold 7-19

outbound 5-17

pickup at desk phone 23-39

pickup at remote destination phone 23-40

preservation of 5-10

privileges 14-42

queuing 24-2

recording 25-1

routing 5-16, 5-17, 14-22, 15-22

signaling 5-14

calls per second (cps) 27-5

CAM 4-8

CAMA 15-6

campus

access switch 3-3

deployment model 10-9, 29-28

infrastructure requirements 3-1

capacity planning

applications and serviceability layer 17-4

Attendant Console 18-46, 27-28

Business Edition 9-28, 27-48

by product 27-13

call processing 9-26

call recording and monitoring 25-16

call routing 12-3

call traffic 27-21

Cisco IM and Presence 27-33

Cisco mobility clients and devices 23-96

Cisco Prime Collaboration 27-47

Cisco Prime Collaboration Analytics 27-47

Cisco Prime Collaboration Assurance 27-47

Cisco UC Integration for IBM Sametime 27-20

Cisco UC Integration for Microsoft Lync 21-25, 27-20

Cisco Unified Communications Manager Express (Unified CME) 27-48

Cisco WebEx Connect 27-20

Cisco WebEx Messenger service 20-48, 21-22

clusters 27-14

codecs 27-39

collaboration clients and applications 27-17

collaboration system 2-4

conferencing 27-42

contact center 24-17

CTI applications 9-35, 27-23

deployment models 10-5

design and deployment considerations 27-1

dial plan 27-22

emergency services 27-34

endpoints 8-39, 27-16

Extension Mobility 18-18, 27-25

factors to consider 27-9

gateways 27-37

instant messaging storage requirements 20-32

IP Phone Services 18-7

Jabber Desktop Clients 21-10

LDAP directory integration 27-31

locations 27-14

media resources 7-31, 27-28

megacluster 27-32

music on hold (MoH) 7-32, 7-34, 27-30

operations and serviceability layer 26-3

performance overload 27-39

performance tuning 27-39

phones 8-39

presence 27-33

regions 27-14

servers 27-14

sizing tools 27-10

tools 9-26, 27-10

Unified CM 27-13

Unified CM Assistant 18-27, 27-26

Unified CM servers 9-26

Unified MeetingPlace 27-43, 27-44

Unified Mobility 23-62, 27-21

Video Communication Server (VCS) 9-29

videoconferencing 27-44

Virtualization Experience Media Engine (VXME) 21-27

voice activity detection (VAD) 27-38

voice messaging 27-41

WebDialer 18-41, 27-27

WebEx 22-12

wireless networks 3-59, 8-29

XMPP clients 27-20

CAPWAP 3-54

CAR 10-46

CCA 3-64, 22-9

CCD 10-59

CDP 4-6

CDR 10-46, 27-15, 29-10

CDR Analysis and Reporting (CAR) database 10-46

Centralized Automatic Message Accounting (CAMA) 15-6

centralized call processing

centralized messaging 19-7

deployment model 10-11, 24-8, 29-29

distributed messaging 19-11

migration to 28-5

Voice over the PSTN 10-22

centralized messaging 19-5, 19-7, 19-15, 19-22

centralized TFTP services 3-32

CER 14-69, 15-7, 15-15

Certificate Signing Request (CSR) 4-20

CFUR 14-70

channels for wireless devices 3-60

CIR 3-43

Cisco 1040 Sensor 29-8

Cisco AnyConnect VPN 23-92

Cisco Business Edition 9-24, 23-62, 27-51

Cisco Discovery Protocol (CDP) 4-6

Cisco Emergency Responder (CER) 14-69, 15-7, 15-15

Cisco EnergyWise Technology 3-13

Cisco Expressway 23-31, 27-35

Cisco IM and Presence 20-9, 21-19, 27-33

Cisco IOS software MTP 7-16

Cisco IP Voice Media Streaming Application 7-17, 27-28

Cisco Jabber 21-3, 23-79, 23-86

Cisco LEAP 8-29

Cisco Mobile 23-79, 23-86

Cisco Mobile iPhone 23-86

Cisco Network Analysis Module (NAM) 29-10

Cisco Option Package (COP) 28-11

Cisco Paging Server 18-48

Cisco Prime 29-1

Cisco Prime Collaboration 27-47

Cisco Prime Collaboration Analytics 27-47

Cisco Prime Collaboration Assurance 27-47

Cisco Prime Unified Provisioning Manager (Unified PM) 29-14

Cisco Prime Unified Service Monitor (Unified SM) 29-7

Cisco Proprietary RTP 7-10

Cisco UC Integration for Microsoft Lync 21-23, 27-20

Cisco UC Integration for Microsoft Office Communicator 21-2, 27-20

Cisco Unified Analysis Manager 29-26

Cisco Unified Border Element 4-31, 25-11

Cisco Unified Border Element Phone Proxy 23-30

Cisco Unified Communications Management Suite 29-1

Cisco Unified Communications Manager Express (Unified CME)

capacity planning 27-48

design considerations 9-32

distributed call processing 10-24

interoperability with Unified CM 9-39

Cisco Unified Communications Manager Real-Time Monitoring Tool (RTMT) 29-26

Cisco Unified Computing System (UCS) Platform 10-55

Cisco Unified Contact Center 24-1

Cisco Unified Contact Center Enterprise (Unified CCE) 24-3

Cisco Unified Contact Center Express (Unified CCX) 24-6

Cisco Unified Contact Center Management Portal (Unified CCMP) 24-6

Cisco Unified Customer Voice Portal (Unified CVP) 24-4

Cisco Unified E-Mail Interaction Manager (Unified EIM) 24-7

Cisco Unified Intelligence Center (Unified IC) 24-7

Cisco Unified MeetingPlace 27-43, 27-44

Cisco Unified Mobility 23-1, 23-36, 23-94, 27-21, 27-51

Cisco Unified Reporting 29-27

Cisco Unified SRST Manager 10-20

Cisco Unified Survivable Remote Site Telephony (SRST) Manager 10-20

Cisco Unified Web Interaction Manager (Unified WIM) 24-7

Cisco Unified Workspace License (CUWL) 28-10

Cisco Unity 19-1, 19-7, 19-20

Cisco Unity Connection 19-7, 19-18, 19-34

Cisco Unity Express (CUE) 19-23

Cisco Unity Personal Assistant 19-5

Cisco Unity Telephony Integration Manager (UTIM) 19-40, 19-42

Cisco Voice Transmission Quality (CVTQ) 29-10

Cisco WebEx Connect 27-20

Cisco WebEx Meetings Server 22-13

classification of

calls 14-29

traffic 3-4, 3-16, 3-66

Class of Service (CoS) 3-4

clear channel assessment (CCA) 3-64

CLEC 15-5

CLID 14-28

Client Matter Code (CMC) 14-29

clients

launch sequence 21-18

mobility clients and devices 23-65

client transformation 21-7

clipping 10-15

cloud architecture 22-5

cloud-based deployment model 21-14

Cloud Connected Audio (CCA) 22-9

clustering over the WAN

Cisco Unity 19-15, 19-17

CTI applications 9-34

described 10-43

failover with Cisco Unity 19-19

for contact center 24-11, 29-32

local failover 10-47

music on hold 7-48

presence 20-21

remote failover 10-54

troubleshooting 10-47

WAN considerations 10-44

with Cisco Unity 19-20

clusters

design guidelines 9-5

Emergency Responder (ER) 15-9, 15-22

for presence servers 20-10

for Unified CM 9-5

guidelines for 9-13

home 18-15

home cluster 18-19

maximum capacity 27-14

redundancy 9-19

server nodes 9-6

services 9-5

visiting 18-15

CMC 14-29

CMR 10-46, 22-21, 22-31, 27-15, 29-10

CMR Cloud 22-31

CMR Hybrid

personal meeting room 22-21

codecs

capacity planning 27-39

complexity modes 7-4, 7-5

flex mode 7-5

for music on hold 7-40

low bit-rate (LBR) 7-37

collaboration

clients 21-1

clients and applications 27-17

conferencing 22-1, 27-42

contact management 21-9

Jabber desktop clients 21-3

LDAP directory integration 21-9

services 22-1

third-party XMPP clients and applications 21-2, 27-20

Collaboration Cloud 22-5

Collaboration Meeting Room (CMR) 22-21, 22-31

collaboration system components and architecture 2-1

collaborative conferencing 22-1, 27-42

co-located DHCP server 3-26

COM 16-4

combined deployment models for messaging 19-14

Committed Information Rate (CIR) 3-43

common locations 13-16

Communicator 8-25, 21-28

competitive local exchange carrier (CLEC) 15-5

complexity modes for codecs 7-4, 7-5

complexity of the database 27-14

Component Object Model (COM) 16-4

components of

Device Mobility 23-16

messaging system 19-2

presence 20-3

compressed Real-Time Transport Protocol (cRTP) 3-37, 3-40

Computer Telephony Integration (CTI) 9-7, 9-22, 9-32, 19-23, 27-23

conferencing

architecture 22-3

audio 11-14

collaborative 22-1, 27-42

conference bridges 7-16

described 11-1, 22-1

hardware 9-40

hardware resources 11-25

Intelligent Bridge Selection 11-32

resources 11-14

rich media 11-1

security 4-30, 11-15, 11-24

software resources 11-25

traffic 27-8

video 11-26

configuration examples for

lobby phone security 4-36

Unified CME 9-39

configuration for mobile client users

simplified method 23-77

conformance with Section 508 8-5

connectivity options for the WAN 10-14, 10-23

console

for attendants 18-43

for Unified CM Assistant assistant 18-33

contact center

described 24-1

gateway sizing 27-38

traffic patterns 27-7

contact management 21-9

contact sources 21-17, 21-19

content-addressable memory (CAM) 4-8

continuous-presence conference view 11-26

Control and Provisioning of Wireless Access Points (CAPWAP) 3-54

control signaling 3-49, 3-52

COP 28-11

Core Layer 3-12

co-resident

DHCP 3-27

MoH 7-32

core switch 3-3

CoS 3-4

CPN 15-6

cps 27-5

CPU usage 27-4

cRTP 3-37, 3-40

C-Series Rack-Mount Server 10-58

CSR 4-20

CTI 9-7, 9-22, 9-32, 19-23, 27-23

CTI Manager 9-5, 9-7, 9-22

CTI-QBE 19-23

CTI Remote Device 9-32

CTI route points 7-15

CUE 19-23

cutover 28-1

CUWL 28-10

CVTQ 29-10

D

DAI 4-12

database

complexity 27-14

replication 9-11

synchronization with Unified CM 16-30

data centers

redundant 4-40

security 4-27

server farm 3-12

single 4-39

Delayed Offer 6-19, 7-10

delay of packets 10-44, 10-46

Delivery Traffic Indicator Message (DTIM) 3-62

Demilitarized Zone (DMZ) 4-37

deployment models

campus 10-9, 29-28

clustering over the WAN 7-48, 10-43, 19-20, 20-21, 24-11, 29-32

combined for messaging 19-14

described 10-1

DHCP 3-26

federation 20-22

for Cisco Jabber 21-12

for Cisco Unity 19-4

for Cisco Unity Express 19-23

for contact center 24-8

for network management 29-28

for presence 20-17

for presence servers 20-13

for Unified CME 9-41

media resources 7-37

messaging and call processing combinations 19-6

multisite with centralized call processing 7-37, 7-44, 10-11, 24-8, 29-29

multisite with distributed call processing 7-38, 7-47, 10-22, 24-10, 29-31

music on hold 7-43

Service Advertisement Framework (SAF) 10-59

Session Management Edition 10-25

single cluster 20-18

single site 7-37, 7-44, 10-9, 24-8, 29-28

site-based 10-5

Unified Computing System (UCS) 10-55

virtualized servers 10-55, 10-59

voice over the PSTN 10-22

design criteria 10-5

designing for performance 27-9

deskphone control mode (using deskphone for audio) 8-26, 21-6

deskphone for audio 21-6

desk phone pickup 23-39

desk phones 8-8

destination of a call 14-79

device mobility

dial plan 23-21

feature components and operation 23-16

Group 23-16

Info 23-16

operation flowchart 23-20

operation of 23-20

parameter settings 23-18

Physical Location 23-16

settings 23-19

Device Mobility Group 23-19

devices

mobility 8-32, 15-15, 23-15

pools 10-48, 10-54

route group 14-30

Device Security Profile 18-15

DFS 3-60

DHCP

binding information 4-12

deployment options 3-26

described 3-24

lease times 3-25

Option 150 3-25

servers 3-27

Snooping 4-10, 4-12

starvation attack 4-11

dial plan

+ dialing 14-57

911 calls 15-1

application dialing rules 21-7, 23-54

architecture 14-3

Call Forward Unregistered (CFUR) 14-70

calling party settings 14-58

calling privileges 14-42

call routing 14-22

capacity planning 27-22

design considerations 23-21

device mobility 23-21

elements 14-13

emergency call string 15-12

Extension Mobility 14-83

for Device Mobility 23-21

for Jabber Desktop Client 21-6

for mobility 23-71

for Unified CM Assistant 18-29

functions 14-1

fundamentals 14-3

globalized numbers 14-55, 14-62

international calls 14-27

localized call egress 14-62

localized call ingress 14-60

local route group 14-56

shared line appearance 15-17

Tail End Hop Off (TEHO) 14-71

transformations 14-57, 14-58

Unified Mobility 23-57

variable length on-net dialing 23-23

Video Communication Server (VCS) 14-52

dial rules 14-16, 14-18, 14-19, 23-54

dial via office (DVO) 23-75, 23-87

dial via office forward (DVO-F) 23-90

dial via office reverse (DVO-R) 23-88

DID 15-6

Differentiated Services Code Point (DSCP) 3-4, 3-38, 3-66, 13-44

digital gateways 5-3

digital networking 19-29

digital signal processor ( see DSP resources)

digit manipulation 5-16, 14-25, 14-28

digit prefixing 23-55

Direct Inward Dial (DID) 15-6

directories

access 16-4, 23-81

architecture 16-7

authentication of users 16-9, 16-21

filtering 16-26

for Unified CM Assistant 18-33

high availability 16-29

integration with IP telephony system 16-1, 16-3, 27-31

integration with Unified CM 16-6

LDAP 16-1, 27-31

lookup rules 21-7

schema 16-1

search base 16-13

searches 21-10

security 16-18

sn attribute 16-10

synchronization 16-9, 16-10, 16-26

URI dialing 14-24, 14-50

UserID 16-10

directory numbers, auto-generated 16-16

directory URI 14-49

distortion 3-61

distributed call processing 10-22, 10-24, 24-10, 29-31

distributed messaging 19-5, 19-11, 19-17

Distribution Layer 3-10

DMVPN 3-36

DMZ 4-37

DNS 3-23

Domain Name System (DNS) 3-23

DSCP 3-4, 3-38, 3-66, 13-44

DSP resources

described 7-4

PVDM 7-31

DTIM 3-62

DTMF

conversion of 7-9

gateway capabilities 5-3

methods supported by endpoints 7-9

on H.323 gateways 7-15

on SIP gateways 7-14

Relay 5-6, 7-15

DTPC 3-63

dual call control 10-40

dual data center 13-37

dual-mode

clients 23-79, 23-86

phones and clients 23-65

dual tone multifrequency (DTMF) 5-3, 5-6, 7-9

duplex media 7-31

duplex unicast MoH 7-31

DVO 23-75, 23-87

DVO-F 23-90

DVO-R 23-88

DX6 Series video endpoins 8-17

DX Series video endpoins 8-11

dynamic ANI interface 15-11

Dynamic ARP Inspection (DAI) 4-12

Dynamic Frequency Selection (DFS) 3-60

Dynamic Host Configuration Protocol (DHCP) 3-24, 4-10, 4-11, 4-12

dynamic memory 27-4

Dynamic Multipoint VPN (DMVPN) 3-36

Dynamic Transmit Power Control (DTPC) 3-63

E

E.164 15-5, 15-6, 15-11, 19-37

E911 15-1, 15-4

Early Offer 6-20, 7-10

effective path 13-4

efficiency of links 3-40

ELCAC 13-4, 13-49

elements of a dial plan 14-13

ELIN 15-10, 15-11

EMCC 18-10, 18-19, 27-25

emergency calls 14-69

emergency call string 15-12

emergency location identification number (ELIN) 15-10, 15-11

Emergency Responder 14-69, 14-70, 15-7, 15-15

emergency response location (ERL) 15-10, 15-11, 15-15

emergency services 15-1, 23-72, 27-34

eMWI 19-38

encryption

for phones 4-18

for security 4-18

for signaling 3-50, 3-51

for wireless endpoints 8-29

endpoints

analog gateways 8-6

architecture 8-2

capacity planning 8-39, 27-16

design considerations 8-39

directory access 16-4

high availability 8-37

immersive video 8-20

mobile 8-32

multipurpose video 8-18

off premises 15-17

personal video 8-16

Section 508 conformance 8-5

security 4-15

software-based 8-25

supplementary services 7-14

telepresence 4-18, 8-17, 8-18, 8-19, 8-20

types of 8-1

video 8-16, 15-16

wireless 3-56, 8-28

end users 16-7, 20-4

Energy conservation 3-13

EnergyWise Technology 3-13

Enhanced Location CAC 13-4, 13-49

Enhanced Message Waiting Indicator (eMWI) 19-38

Enhanced SRST 8-14, 8-27, 8-31, 8-35, 8-36

Enhanced SRST (E-SRST) 8-22, 10-15

Enhanced SRST (E-SRST) 10-18

Enhanced Survivable Remote Site Telephony (E-SRST) 10-15

enterprise caller ID 23-72

Enterprise Feature Access 23-35, 23-41, 23-52, 23-54

equations for calculating

bandwidth 3-49, 3-50

Business Edition device capacities 27-49

CPU usage 27-4

CTI resource requirements 27-24

memory usage 27-4

music on hold server capacity 7-33

ERL 15-10, 15-11, 15-15

Erlang 27-6

Erlang blocking factor 27-6

error rate 10-47

E-SRST 8-22, 10-15, 10-18

ESXi Hypervisor. 28-11

ettercap virus 4-12

Exchange Web Services Calendar 20-36

Expressway 4-34, 13-49, 23-31, 23-90, 23-92, 27-35

EX Series video endpoints 8-17

Extend and Connect 21-18

Extensible Authentication Protocol (EAP) 8-29

extensible messaging 20-40

Extension Mobility (EM)

capacity planning 27-25

described 18-8

dial plan 14-83

interactions with Unified CM Assistant 18-29

Extension Mobility Cross Cluster (EMCC) 18-10, 18-19, 27-25

EMCC 13-36

F

FAC 14-29

factors that affect sizing 27-9

failover

Cisco Unity 19-18, 19-19

clustering over the WAN 10-47, 10-54

scenarios 18-6

fallback mode 7-47

Fast Start 7-14

fax

gateway support for 5-3, 5-21

interface modules 8-7

FCoE 10-56, 10-57

Feature Group Template 16-16

federated deployment 20-22

federation between domains 20-22

Fibre Channel over Ethernet (FCoE) 10-56, 10-57

filtering for directory synchronization and authentication 16-26

filter strings for LDAP directories 16-29

FindMe 23-48

firewalls

access control lists 20-48

around gateways 4-29

bump in the road 4-26

centralized deployment 4-37

described 4-23

routed mode 4-25

stealth mode 4-26

transparent mode 4-26

with H.323 4-30

Firewall Services Module (FWSM) 4-23, 4-29

firmware upgrades for Cisco IP Phones 8-12

flash used for music on hold 7-45

flat addressing 23-23

flex mode for codecs 7-5

Forced Authorization Codes (FAC) 14-29

Foreign Exchange Office (FXO) 15-7

forwarding calls 14-45

Frame Relay 3-37, 10-14, 10-23

FWSM 4-23, 4-29

FXO 15-7

G

gain settings 5-15

GARP 4-12

gatekeeper

call admission control 10-24, 13-3

zones 13-3

Gateway Load Balancing Protocol (GLBP) 3-10

gateways

911 services 15-13

additional documentation 27-40

all trunks busy 15-14

analog 5-2, 8-6

automated alternative routing 5-18

blocking 15-14

call recording 25-5

capabilities 5-15

capacity planning 27-37

Cisco Unified Videoconferencing 3500 Series Video Gateways 5-12

configuration in Unified CM 5-14

contact center sizing 27-38

core feature requirements 5-3

digital 5-3

digit manipulation 5-16

firewalls 4-29

for local failover 10-53

for video telephony 5-12

placement 15-13

protocols 5-4

redundancy 5-10

security 4-28

selection of 5-3

service prefixes 5-17

SIP 5-7, 5-11

standalone 8-6

TDM 5-2

voice applications 5-1, 8-6

VoiceXML 23-49, 23-50

GDPR 14-11, 14-48, 14-71

general security 4-2

geographical diversity 10-8

geolocations 14-90

GLBP 3-10

GLO 28-7

Global Dial Plan Replication (GDPR) 14-11, 14-48, 14-71

globalized dial plan 14-55, 14-62

Global Licensing Operations (GLO) 28-7

Global Site Backup (GSB) 22-5, 22-9

glossary 1-1

Gratuitous Address Resolution Protocol (GARP) 4-12

ground start 8-7

groups for

call routing 14-30

Emergency Responder (ER) 15-18, 15-20

gateways 27-37

media resources 7-1

Unified CM redundancy 9-17

GSB 22-5, 22-9

guaranteed bandwidth 3-35

H

H.245 Alphanumeric 7-10

H.245 Signal 7-10

H.323

call hairpinning 9-39

call preservation enhancements 5-10

Fast Start 7-14

firewalls 4-30

gateways 5-4

supplementary services 7-14

trunks 6-4

hairpinning 9-39, 23-50

hand-in of a call 23-74

handoff of calls 23-74, 23-84

hand-out of a call 23-74, 23-84

hardware

audio conferencing bridge 11-25

media resource capacities 7-31

MTP resources 7-16

music on hold 7-32

transcoder 7-7

types of platforms 9-4

headers for voice packets 3-45

high availability

applications and serviceability layer 17-3

Attendant Console 18-45

Business Edition 9-24

call processing 9-15

call routing 12-3

Cisco mobility clients and devices 23-95

Cisco UC Integration for Microsoft Lync 21-25

collaboration system 2-3

contact center 24-13

CTI 9-36

deployment models 10-4

directories 16-29

endpoints 8-37

Enterprise Feature Access 23-57

Extension Mobility 18-16

hardware platforms 9-15

IP Phone Services 18-6

Jabber clients 21-20

Jabber DesktopClients 21-11

media resources 7-34, 7-36

Mobile Connect 23-47

Mobile Voice Access 23-57

music on hold 7-36

network connectivity 9-16

network services 3-4

operations and serviceability layer 26-3

phones 8-37

presence 20-13

requirements 10-6

Survivable Remote Site Telephony (SRST) 9-18

transcoders 7-36

Unified CM 9-16

Unified CM Assistant 18-24

Unified Computing System (UCS) 9-23

Video Communication Server (VCS) 9-24

Virtualization Experience Media Engine (VXME) 21-27

voice services 10-15

WebDialer 18-40

WebEx 22-9

wireless LAN 3-57

history of calls 20-8

hold 7-19, 7-21

holdee 7-20

holder 7-20

home cluster 18-15, 18-19

hosted virtual desktop (HVD) 21-27

Hot Standby Router Protocol (HSRP) 3-10, 10-24

HSRP 3-10, 10-24

HTTPS 19-30

hub-and-spoke topology 3-3, 3-34

HVD 21-27

hybrid deployment model 21-15

hypervisor 3-20, 10-55

I

I/O modules 10-57

IBM Lotus Sametime 20-43

IButton 14-21

ICCS 9-11, 10-45, 10-49

ICMP 5-11

identity management 16-1, 16-31

Identity Provider (IdP) 16-31

IdP 16-31

IDS 4-29, 10-45

IEM 24-18

IM and Presence 20-1, 21-19, 27-33

immediate start 8-7

immersive video endpoints 8-20

impairments without QoS 3-19

inbound calls 5-16

InformaCast 18-48

Informix Dynamic Server (IDS) 10-45

infrastructure ( see network infrastructure)

inline power 3-13

instant messaging 20-1, 20-16, 20-26, 20-27, 20-32

Integrator C Series 8-19

Intelligent Bridge Selection 11-32

Intelligent Proximity 8-15, 8-22, 8-35, 23-61, 23-94

Intelligent Session Control 23-59

Interactive Experience Manager (IEM) 24-18

interactive voice response (IVR) 10-11

interface modules 8-7

interface types for 911 calls 15-5

interference to wireless communications 3-61

international calls 14-27

Internet Control Message Protocol (ICMP) 5-11

interoperability 8-23, 9-39, 9-43, 13-42

inter-VLAN routing 8-21, 8-27

Intra-Cluster Communication Signaling (ICCS) 9-11, 10-45, 10-49

introduction 1-1

Intrusion Detection System (IDS) 4-29

IOS software MTP 7-16

IP/VC 3500 Series Video Gateways 5-12

IP addresses and security 4-5

IP Communicator 8-25, 21-28

iPhone 8-32, 23-65, 23-79, 23-86

IPMA 18-20

IP Manager Assistant (IPMA) 18-20

IP phones 8-8

IP Phone Services 18-2, 27-25

IP Precedence 3-4, 3-38

IPSec 10-14, 10-23

IP Security Protocol (IPSec) 10-14, 10-23

IPv6

security 4-6

with Cisco Unified Provisioning Manager (Unified PM) 29-18

with Cisco Unity Connection 19-43

IPVMS 27-28

IP VOICE feature set 9-39

IP Voice Media Streaming Application 7-4, 7-16, 7-17, 11-25, 27-28

ISDN 10-15, 10-16

ISDN Link 5-3

IVR 10-11

IX5000 Series immersive video system 8-20

J

Jabber

call handoff 23-84

clients 27-18

deployment models 21-12

desktop clients 8-25, 21-3, 27-17

desktop video 8-16

dial via office (DVO) 23-87

for Android and Apple iOS 8-32, 23-79

for Mac 21-18

for mobile devices 23-65

for TelePresence 8-16

for Windows 21-16

IM and presence 21-19

interactions with Cisco Unified Mobility 23-94

WLAN considerations 23-86

Jabber Identifier (JID) 20-4

Jabber Service Discovery 23-80

JID 20-4

jitter 10-44

JTAPI 9-22

K

Key Press Markup Language (KPML) 7-9, 14-16, 14-18

KPML 7-9, 14-16, 14-18

L

LAN infrastructure 3-4

Layer 2 3-4, 10-24

Layer 3 3-4

layers of security 4-4

LBM 13-5, 13-11

LBM Hub 13-5, 13-15

LBR 7-37

LCR 5-20

LDAP 9-11, 16-1, 21-9, 21-10, 27-31

LDN 15-6

LEAP 8-29

leased lines 3-37, 10-14, 10-23

lease times for DHCP 3-25

least-cost routing (LCR) 5-20

LEC 15-3, 15-13

LFI 3-37, 3-40, 3-41

Lightweight Access Point Protocol (LWAPP) 3-54

Lightweight Directory Access Protocol (LDAP) 9-11, 16-1, 27-31

Lightweight Directory Services 16-21

Limit Client Power setting on access points 3-63

line appearances 3-51

line speed mismatch 3-42

link efficiency 3-40

link fragmentation and interleaving (LFI) 3-37, 3-40, 3-41

links for call admission control 13-4, 13-5

listed directory number (LDN) 15-6

Live Communications Server 2005 20-41

LLQ 3-37, 3-38

LMHOSTS file 3-23

load balancing 3-31, 9-21

lobby phone security 4-36

Local Exchange Carrier (LEC) 15-3, 15-13

local failover deployment model 10-47

localization of calling party number 14-62

localized call egress 14-62

localized call ingress 14-60

local route group 14-31, 14-56

Location and Link Management Cluster 13-19

locations

common 13-16

defined 13-5

enhanced 13-4

for video endpoints 13-43

maxiumum number 27-14

shadow location 13-18

shared 13-16

Locations Bandwidth Manager (LBM) 13-5, 13-11

Locations Bandwidth Manager Hub 13-5, 13-15

logical partitioning 14-59, 14-90

loop start 8-7

low bit-rate (LBR) codecs 7-37

low-latency queuing (LLQ) 3-37, 3-38

LWAPP 3-54

Lync 21-23

M

MAC address 4-8

managed file transfer (MFT) 20-28

manipulation of digits 14-25

Master Street Address Guide (MSAG) 15-3

maximum simultaneous calls 27-5

Mean Opinion Score (MOS) 29-7

Media Gateway Control Protocol (MGCP) 5-4

Medianet 29-19

media resource group (MRG) 7-34

media resource group list (MRGL) 7-34

Media Resource Manager (MRM) 7-2

media resources

architecture 7-2

capacity planning 7-31, 27-28

deployment models 7-37

described 7-1

design guidelines 7-34

for local failover 10-53

hardware and software capacities 7-31

high availability 7-34, 7-36

PVDM 7-31

security 4-28

server 9-7

voice quality 7-39

MediaSense 25-8

Media Services Interface (MSI) 29-19

Media Streaming Application 7-4, 7-16, 7-17, 11-25, 27-28

media termination point (MTP)

conference bridges 7-16

described 7-8

types 7-16

with SIP trunk 6-7

media transparency 6-25

meeting room, personal 22-21, 22-31

megacluster 9-28, 10-3, 27-32

memory usage 27-4

Message Waiting Indicator (MWI) 19-23

messaging

bandwidth management 19-32

centralized 19-5, 19-7, 19-15, 19-22

Cisco Unity 19-1

combined deployment models 19-14

deployment models 19-4

distributed 19-5, 19-11, 19-17

failover 19-18, 19-19

redundancy 19-18

system components 19-2

MFT 20-28

MGCP 5-4

Microsoft Active Directory (AD) 16-10, 16-15, 16-19, 16-24

Microsoft Active Directory Application Mode (ADAM) 16-12, 16-29

Microsoft Communications Server 20-41

Microsoft Lync 21-23, 27-20

Microsoft Office Communicator 20-41, 21-2

Microsoft ViewMail for Outlook (VMO) 19-5

mid-call features 23-41, 23-73

migration

to Enhanced Locations CAC 13-34

to IP Telephony 28-1

to Unified CM 28-1

MISTP 3-5

MLP 3-37

MLPP 7-17

MLTS 15-2

mobile and remote access 23-90, 23-92

Mobile Connect

architecture 23-46

described 23-35, 23-38

desk phone pickup 23-39

functionality 23-38

redundancy 23-47

remote destination phone pickup 23-40

voicemail 23-44

mobile endpoints 8-32

Mobile Voice Access

access numbers 23-54

architecture 23-56

described 23-35, 23-48, 23-61

functionality 23-49

hairpinning 23-50

IVR VoiceXML gateway 23-49

number blocking 23-54

redundancy 23-57

Mobile Voice capabilities 8-15, 8-22, 8-35, 23-94

Mobility

applications 23-1

clients and devices 23-65

described 23-1, 23-57

dial plan 23-71

emergency services 23-72

guidelines for deploying 23-62

integration with presence 20-37

softkey method of call hand-out 23-84

voicemail avoidance 23-44

modeling of computer systems 27-3

models for deployments ( see deployment models)

modems, gateway support for 5-3, 5-21

MoH 7-19, 10-53, 27-30

monitoring calls 25-1

MOS 29-7

moves, adds, and changes 15-7

MPLS 3-34, 3-37, 10-14, 10-23

MPLS cloud 13-38

MRG 7-34

MRGL 7-34

MRM 7-2

MSAG 15-3

MSI 29-19

MTP

conference bridges 7-16

described 7-8

hardware resources 7-16

software resources 7-16

types 7-16

with SIP trunk 6-7

multicast music on hold 7-19, 7-24, 7-27, 7-40, 7-41, 7-45

multicast traffic on WLAN 3-62

multicast voice messages 18-48

multichannel support 24-7

multi-forest LDAP synchronization 16-21

Multilevel Precedence Preemption (MLPP) 7-17

multi-line telephone system (MLTS) 15-2

Multilink Point-to-Point Protocol (MLP) 3-37

multipath distortion 3-61

Multiple Instance Spanning Tree Protocol (MISTP) 3-5

multiple local route groups 14-35

multiple Unified CM servers 19-22

Multiprotocol Label Switching (MPLS) 3-34, 3-37, 10-14, 10-23

multipurpose video endpoints 8-18

multiserver certificates 4-20

multisite deployment model

with centralized call processing 7-37, 7-44, 10-11, 24-8, 29-29

with distributed call processing 7-38, 7-47, 10-22, 24-10, 29-31

music on hold (MoH) 7-19, 10-53, 27-30

MWI 19-23

MX Series video endpoints 8-18

N

NAM 29-10

Named Telephony Event (NTE) 5-7, 7-9

NAT 4-26

National Emergency Number Association (NENA) 15-10, 15-23

native interoperability for video 13-42

native transcoding with Cisco Unity 19-33

NENA 15-10, 15-23

Network Address Translation (NAT) 4-26

Network Analysis Module (NAM) 29-10

network hold 7-21

network infrastructure

access layer 3-5

core layer 3-12

distribution layer 3-10

high availability 3-4

LAN 3-4

network management 29-4

requirements 3-1

roles 3-3

routed access layer 3-7

security 4-5

voice over wireless LAN (WLAN) 23-67

WAN 3-34

wireless LAN 23-67

WLAN 3-53

network management 24-19, 29-1

network services 3-23

Network Time Protocol (NTP) 3-33

Network Transmission Loss Plan (NTLP) 5-15

network virtualization 4-38

Nexus 1000V Switch 3-20

NM-HD-1V/2V/2VE module 7-7, 7-16

NM-HDV2 module 7-7, 7-16, 11-25

NM-HDV module 7-7

non-fallback mode 7-45

normalization

of aliases 14-74

NPA 14-79

NTE 5-7, 7-9

NTLP 5-15

NTP 3-33

number blocking 23-54

Numbering Plan Area (NPA) 14-79

number transformations 14-57, 14-58

numeric URI 14-49, 14-51

O

Office Communications Server 2007 20-41

off-premises endpoints 15-17

on-premises deployment model 21-12

OpenAM 20-4

open authentication 8-29

Open Shortest Path First (OSPF) 4-25

Open Virtualization Archives (OVA) 9-30

operations and serviceability layer 26-1

Option 150 3-24, 3-25

OSPF 4-25

outbound calls 5-17

Outlook Web Access Calendar 20-34

OVA templates 9-30

overlap

of channels 3-60

receiving 14-28

sending 14-28

oversubscription of a link 3-43

P

packets

delay 10-44, 10-46

headers 3-45

jitter 10-44

loss of 10-44

Paging Server 18-48

paging systems 8-8

PAK 28-10

parallel cutover 28-3

parameters for Device Mobility 23-18

partial caller ID matching 23-55

partitions 14-42, 14-59, 14-90

passive-interface command 3-12

paths for call admission control 13-4

PCAP 20-43

PC port on IP phone 4-15

performance

call rate 9-1

designing for 27-9

modeling 27-3

of call processing servers 9-26

of Extension Mobility 18-18

of presence servers 20-17

of Unified CM Assistant 18-27

of WebDialer 18-41

overload on gateways 27-39

tuning of gateways 27-39

performance testing 27-2

persistent chat 20-32

personal meeting room 22-31

personal video endpoints 8-16

phased migration 28-3

phone books 29-25

Phone Control and Presence (PCAP) 20-43

phones

3900 Series 8-11

6900 Series 8-9

7800 Series 8-12

7900 Series 8-8

8800 Series 8-10

8900 Series 8-10, 8-17

9900 Series 8-10, 8-17

Attendant Console 18-43

authentication and encryption 4-18

call pickup at desk phone 23-39

capacity planning 8-39

design considerations 8-39

desktop IP models 8-8

dual-mode 23-65, 23-95

energy conservation 3-13

Extension Mobility 18-8

firmware upgrades 8-12

high availability 8-37

IP Phone Services 18-2

mid-call features 23-41

PC port 4-15

Power Save mode 3-14

Power Save Plus mode 3-14

remote destination call pickup 23-40

roaming 3-60

SCCP 14-15

secure mode 18-15

security 4-15, 4-36

services 18-2, 27-25

settings 4-17

SIP 8-36, 14-16, 14-18

software-based 8-25

Type-A 14-16

Type-B 14-18

Unified Communications Manager Assistant 18-20

user input 14-15, 14-16, 14-18

web access 4-17

WebDialer 18-35

wireless 8-28

Wireless IP Phone 7921G 8-28

Wireless IP Phone 7925G 8-28

Wireless IP Phone 7925G-EX 8-28

Wireless IP Phone 7926G 8-28

physical security 4-5

ping utility 10-46

PIX 4-23, 4-29

plain old telephone service (POTS) 15-7

platforms 9-4

PoE 3-13, 8-13

policy

for network security 4-2

for presence 20-8

polling model 20-39

PortFast 3-7

ports

access 4-9

for integration of Cisco Unity with Unified CM 19-40, 19-42

on the IP phone 4-15

security 4-7

POTS 15-7

Power over Ethernet (PoE) 3-13, 8-13

Power Save mode 3-14

Power Save Plus mode 3-14

precedence settings for network traffic 3-4, 3-38

prefixes

for access code 14-79

service 5-17

presence

calendar integration 20-33

call history 20-8

capacity planning 27-33

clustering over the WAN 20-21

clusters 20-10

components 20-3

deployment models 20-13, 20-17

described 20-1, 20-2

end user 20-4

Exchange Web Services Calendar integration 20-36

federation 20-22

groups 20-8

guidelines 20-9

IBM Lotus Sametime 20-43

instant messaging storage requirements 20-32

integration with third-party applications 20-41

interactions between components 20-17

message archiving and compliance 20-30

Microsoft Communications Server 20-41

migration 28-16

mobility integration 20-37

Outlook Web Access Calendar integration 20-34

policy 20-8

polling model 20-39

presentity 20-2

protocol interfaces 20-40

real-time eventing model 20-38

SCCP 20-7

server guidelines 20-40

server performance 20-17

server redundancy 20-13

servers 20-9

server synchronization 20-10

SIP 20-5

speed dial 20-7

SUBSCRIBE calling search space 20-8

synchronization of servers 20-10

Third-Party Open API 20-38

Unified CM 20-5

presentity 20-2

preservation of calls 5-10

PRI 15-6

primary extension 20-4

Primary Rate Interface (PRI) 15-6

Prime Collaboration 27-47, 29-2

Prime Collaboration Analytics 27-47, 29-13

Prime Collaboration Assurance 27-47

Prime Collaboration Deployment 28-3

Prime compliance 29-1

Prime License Manager (Prime LM) 9-8, 28-9

Prime LM 9-8, 28-9

prioritization of traffic 3-38

Private Internet Exchange (PIX) 4-23, 4-29

Private Switch ALI 15-3

privileges for making calls 14-42

Product Activation Key (PAK) 28-10

progress_ind alert enable 8 command 15-14

propagation of database 9-11

protocols

ARP 3-63, 4-12

BFD 22-9

BGP 22-9

CAPWP 3-54

CDP 4-6

cRTP 3-37, 3-40

DHCP 3-24, 4-10, 4-11, 4-12

GARP 4-12

GLBP 3-10

H.323 4-30, 5-4, 6-4, 9-39

HSRP 3-10, 10-24

IPSec 10-14, 10-23

LDAP 9-11, 16-1, 27-31

LWAPP 3-54

MGCP 5-4

MISTP 3-5

MLP 3-37

NTP 3-33

RCP 4-13

RIP 4-25

routing 3-12

RSTP 3-5, 3-7

RSVP 3-34, 13-3

RTP 10-24

SCCP 5-4, 7-10, 7-24, 14-15, 20-7

SIMPLE 20-9

SIP 5-7, 5-11, 6-4, 6-6, 6-7, 7-18, 7-27, 8-36, 9-43, 10-24, 14-16, 14-18, 14-19, 20-5

SMTP 19-28

SNMP 15-7

SOAP 20-10

SRTP 3-45, 4-18

STP 3-7

TFTP 3-25, 3-28, 9-5, 9-22

TLS 4-18

UDP 10-24

VPIM 19-28

VRRP 3-10

provisioning servers 9-26

proxy

line mode with Unified CM Assistant 18-21

PSAP 15-2, 15-11, 15-17

PSTN

911 calls 15-2

access to remote sites 10-14, 10-23

destination number 14-79

traffic patterns 27-37

voice over the PSTN (VoPSTN) 10-22

public safety answering point (PSAP) 15-2, 15-11, 15-17

Public Switched Telephone Network (PSTN) 10-14, 10-23, 14-79, 15-2

publisher server 9-6, 10-45

PVDM 7-31

PVDM2 11-25

PVDM3 11-25

Q

QBE 9-33, 19-23

QBSS 3-64, 3-68

QoS

for analog endpoints 8-8

for Cisco Unified Computing System (UCS) 3-20

for contact center 24-14

for desk phones 8-13

for LAN 3-15

for mobile clients and devices 23-69

for mobile endpoints 8-34

for music on hold 7-42

for security 4-21

for software-based endpoints 8-26

for Unified CM Assistant 18-33

for video 8-25, 13-42

for video endpoints 8-21

for WAN 3-34, 3-37

for wireless endpoints 8-31

for wireless LAN 3-65

QoS Basic Service Set (QBSS) 3-64, 3-68

Quality of Service (QoS)

for analog endpoints 8-8

for Cisco Unified Computing System (UCS) 3-20

for contact center 24-14

for desk phones 8-13

for LAN 3-15

for mobile clients and devices 23-69

for mobile endpoints 8-34

for music on hold 7-42

for security 4-21

for software-based endpoints 8-26

for Unified CM Assistant 18-33

for video 8-25, 13-42

for video endpoints 8-21

for WAN 3-34, 3-37

for wireless endpoints 8-31

for wireless LAN 3-65

quality of voice transmissions 7-39

queue depth 3-52

queuing of calls 24-2

queuing of voice traffic 3-18, 3-67

Quick Buffer Encoding (QBE) 9-33, 19-23

R

radio frequency (RF) 8-29

Rapid Spanning Tree Protocol (RSTP) 3-5, 3-7

rate of error 10-47

RBAC 29-4

RBOC 15-3

RCC 20-9, 20-41

RCP 4-13

RDNIS 19-8

real-time eventing model 20-38

Real Time Monitoring Tool (RTMT) 16-3

Real-Time Transport Protocol (RTP) 10-24

recording

and silent monitoring 24-7, 25-3

calls 25-1

MediaSense 25-8

SPAN method 25-2

Redirected Dialed Number Information Service (RDNIS) 19-8

Redirector servlet 18-36

redundancy

call processing 9-17

cluster configurations 9-19

Extension Mobility 18-16

for messaging 19-18

for Mobile Connect 23-47

for Mobile Voice Access 23-57

for presence servers 20-13

for remote sites 10-15

for Unified CM Assistant 18-24

gateway support for 5-3, 5-10

IP Phone Services 18-6

load balancing 9-21

TFTP services 3-31

WebDialer 18-40

Regional Bell Operating Company (RBOC) 15-3

regions

for call admission control 13-10, 13-11

maximum number 27-14

Remote Call Control (RCC) 20-9, 20-41

Remote Copy Protocol (RCP) 4-13

remote destination

caller ID matching 23-54

phone pickup 23-40, 23-53

profile 23-57

Remote Device 9-32

remote enterprise mobility 23-26

Remote Expert Solution 24-18

remote failover deployment model 10-54

Remote Monitoring (RMON) 29-10

remote site survivability 10-15

re-packetization of a stream 7-9

replication network 13-15

replication of database 9-11

Representational State Transfer (REST) 20-38

rerouting calling search space 23-57

resilience 9-1

Resource Reservation Protocol (RSVP) 3-34, 13-3

REST 20-38

restrictions for

Extension Mobility 18-19

IP Phone Services 18-8

Unified CM Assistant 18-29

WebDialer 18-42

RF 8-29

RFC 2833 5-7, 7-9

rich media conferencing 11-1

Ring All Shared Lines 23-59

RIP 4-25

RMON 29-10

roaming 3-60

Roaming Sensitive Settings 23-18

rogue

DHCP server 4-10

network extensions 4-9

role-based access control (RBAC) 29-4

roles in the network infrastructure 3-3

root guard 3-7

round-trip time (RTT) 10-46, 10-49

Routed Access Layer 3-7

routed ASA firewall 4-25

routers

access control list (ACL) 4-22

branch office 7-45

flash 7-45

roles and features 3-3

selective for E911 15-4

routes

filters 14-27

group devices 14-30

groups 14-28, 14-30

lists 14-30

patterns 14-22, 14-27

selection of 14-81

routing

calling line ID 14-28

calls 14-22, 23-69

digit manipulation 14-28

inbound calls 5-16

inter-VLAN 8-21, 8-27

least-cost 5-20

outbound calls 5-17

protocols 3-12

time-of-day (ToD) 14-89

Routing Information Protocol (RIP) 4-25

RSTP 3-5, 3-7

RSVP

described 13-3

WAN infrastructure 3-34

RTMT 16-3, 29-26

RTP 10-24

RTT 10-46, 10-49

S

SaaS 22-5

SAF

architecture 10-59

described 10-59

SAML 16-31, 16-32, 16-34, 20-27, 23-82, 27-19

SAN 4-20, 10-58

scalability of

IP Phone Services 18-7

Unified CM 9-1

scavenger class traffic 3-40

SCCP

DTMF signaling 7-10

gateway support for 5-4

music on hold (MoH) 7-24

phones 14-15

presence 20-7

user input on phones 14-15

schema 16-1

SDK 16-4

search base for directories 16-13

Section 255 8-5

Section 508 8-5

Secure Mobility Client 8-33

secure mode for phones 18-15

Secure Real-time Transport Protocol (SRTP) 4-18

secure remote enterprise attachment 8-14, 8-22, 8-27, 8-34

security

access control list (ACL) 4-22

Cisco Unified Border Element 4-31

conferences 4-30, 11-15, 11-24

configuration example 4-36

data center 4-27

DHCP Snooping 4-10

DHCP starvation attack 4-11

directories 16-18

endpoints 4-15

Extension Mobility 18-14

firewalls 4-23, 4-37

gateways 4-28

infrastructure 4-5

in general 4-1, 4-2

intracluster communications 9-12

IPv6 addressing 4-6

layers 4-4

lobby phone example 4-36

MAC CAM flooding 4-8

media resources 4-28

PC port on the phone 4-15

phones 4-15

phone settings 4-17

physical access 4-5

policy 4-2

QoS 4-21

rogue network extensions 4-9

servers 4-35

switch port 4-7

voice VLAN 4-16

VPN clients 4-20

web access 4-17

WebEx 20-47

Security Assertion Markup Language (SAML) 16-31, 16-32, 16-34, 20-27, 23-82, 27-19

Security Enhanced Linux (SELinux) 4-35

selecting the proper route 14-81

selective router 15-3, 15-4

SELinux 4-35

sending multicast voice messages 18-48

Sequenced Routing Update Protocol (SRTP) 3-45

servers

capacity planning 9-26, 27-14

clusters 9-5, 20-10

co-located 3-26

co-resident DHCP 3-27

co-resident MoH 7-32

CTI Manager 9-22

data center 3-12

farm 3-12

for DHCP 3-27

for media resources 7-1

for music on hold 7-32

for presence 20-9

multiple Unified CM servers 19-22

paging server 18-48

performance 9-26, 20-17

publisher 9-6, 10-45

redundancy 20-13

security 4-35

standalone 3-27, 7-32

subscriber 9-6

synchronization of 20-10

TFTP 9-7, 9-22

Service Advertisement Framework (SAF)

architecture 10-59

described 10-59

service discovery 23-80

Service Inter-Working (SIW) 3-37, 10-14, 10-23

services

for collaboration 22-1

for IP phones 18-2

prefix 5-17

supplementary 5-3

within a cluster 9-5

service set identifier (SSID) 3-60, 3-63

servlet for

Redirector 18-36

WebDialer 18-35

Session Initiation Protocol (SIP)

annunciator 7-18

delayed offer 7-10

dial rules 14-19

early offer 7-10

for distributed call processing 10-24

for interoperability of Unified CM and Unified CME 9-43

gateways 5-11

gateway support for 5-7

music on hold (MoH) 7-27

phones 8-36, 14-16, 14-18

presence 20-5

trunks 6-4, 6-6, 6-7

Type-A phones 14-16

Type-B phones 14-18

Session Management Edition (SME) 10-24, 10-25, 13-46, 25-13

settings for IP phones 4-17

shadow location 13-18

shaping traffic 3-42

shared

line appearances 3-51, 15-17

line mode with Unified CM Assistant 18-22

locations 13-16

signaling encryption 3-50, 3-51

signal strength 5-15

silent monitoring and recording of calls 24-7, 25-3

SIMPLE 20-9

Simple Mail Transfer Protocol (SMTP) 19-28

Simple Network Management Protocol (SNMP) 15-7

Simple Object Access Protocol (SOAP) 20-10

simplified configuration for mobile client users 23-77

single-cluster deployment 20-18

single data center 4-39

single inbox 19-43

Single Number Reach 23-35

Single Sign On (SSO) 4-35, 16-31, 16-32, 20-46, 22-25, 23-82

Single Sign-On (SSO) 20-4, 20-27, 27-19

single sign-on (SSO) 16-1

single site

deployment model 7-37, 7-44, 10-9, 24-8, 29-28

messaging model 19-5

Singlewire InformaCast 18-48

SIP

annunciator 7-18

delayed offer 7-10

dial rules 14-19

Early Offer 7-10

for distributed call processing 10-24

for interoperability of Unified CM and Unified CME 9-43

gateways 5-11

gateway support for 5-7

MTP requirements 7-13

music on hold (MoH) 7-27

phones 8-36, 14-16, 14-18

presence 20-5

route pattern 14-29

routing requests 14-49

trunks 6-4, 6-6, 6-7

Type-A phones 14-16

Type-B phones 14-18

SIP for Instant Messaging and Presence Leveraging Extensions (SIMPLE) 20-9

site-based design 10-5

site survey for wireless network 8-29

SIW 3-37, 10-14, 10-23

sizing

Cisco Jabber clients 27-17

design and deployment considerations 27-1

factors to consider 27-9

methodology 27-2

tool 9-26, 27-10, 27-13

Unified CM servers 9-26

Skinny Client Control Protocol (SCCP)

DTMF signaling 7-10

gateway support for 5-4

music on hold (MoH) 7-24

phones 14-15

presence 20-7

user input on phones 14-15

SME 10-24, 10-25, 13-46, 25-13, 27-12

SMTP 19-28

sn attribute 16-10

SNMP 15-7

snooping 4-10

SOAP 20-10

SocialMiner 24-6

softphone mode (audio on computer) 8-25, 21-5

software

audio conferencing bridge 11-25

endpoints 8-25

media resource capacities 7-31

MTP resources 7-16

software as a service (SaaS) 22-5

Software Development Kit (SDK) 16-4

SPAN 25-2, 25-3

Spanning Tree Protocol (STP) 3-7

speed dial presence 20-7

split tunneling 23-92

SRST 7-45, 8-14, 8-22, 8-27, 8-31, 8-35, 8-36, 9-18, 10-14, 10-15, 10-18, 15-4

SRST Manager 10-20

SRSV 19-8

SRTP 3-45, 4-18

SSID 3-60, 3-63

SSO 16-1, 16-31, 16-32, 20-4, 20-27, 20-46, 22-25, 23-82, 27-19

standalone analog gateways 8-6

standalone server 3-27, 7-32

static ANI interface 15-11

static memory 27-4

stealth firewall 4-26

storage area networking (SAN) 10-58

STP 3-7

Subject Alternative Names (SAN) 4-20

SUBSCRIBE calling search space 20-8

subscriber server 9-6

Sun ONE Directory Server 16-10, 16-16

supplementary services

design considerations 9-42

for H.323 endpoints 7-14

on gateways 5-3, 5-7

survey of wireless network 8-29

Survivable Remote Site Telephony (SRST) 7-45, 8-14, 8-22, 8-27, 8-31, 8-35, 8-36, 9-18, 10-14, 10-15, 10-18, 15-4

Survivable Remote Site Telephony (SRST) Manager 10-20

Survivable Remote Site Voicemail (SRSV) 19-8

Switched Port Analyzer (SPAN) 25-2, 25-3

switches

port security 4-7

roles and features 3-3

SX Series video endpoints 8-19

synchronization of

directories 16-9, 16-10

presence servers 20-10

Unified CM database 16-30

system memory 27-4

T

Tail End Hop Off (TEHO) 14-71

TAPI 9-22

TCS 25-13

TDM gateways 5-2

TEHO 14-71

Telecommunications Act 8-5

telephone record and playback (TRaP) 19-5

telephone user interface (TUI) 19-5

Telephony Service Provider (TSP) Audio 22-27

TelePresence

call admission control 13-22

call routing 14-52

dial plan 14-52

endpoints 4-18, 8-17, 8-18, 8-19, 8-20

interoperability 8-23, 13-42

Quality of Service (QoS) 8-25, 13-42

TelePresence Conductor 11-34, 11-41

TelePresence Content Server (TCS) 25-13

TelePresence ISDN Link 5-3

TelePresence Management Suite (TMS) 8-5, 16-31, 22-24, 29-23

TelePresence Management Suite Extension Booking API (TMSBA) 29-23

TelePresence Management Suite Extension for IBM Lotus Notes (TMSXN) 29-23

TelePresence Management Suite Extension for Microsoft Exchange (TMSXE) 22-24, 29-23

TelePresence Management Suite Provisioning Extension (TMSPE) 22-24, 29-25

Telepresence System Integrator C Series 8-19

TelePresence Video Communication Server ( see also VCS) 8-5

termination of calls 7-4

test calls for 911 15-17

Tested Reference Configuration (TRC) 9-4, 10-55

TFTP 3-25, 3-28, 9-5, 9-22

third-party

IP phones 8-36

SIP phones 8-36

third-party CA certificates 4-20

Third-Party Open API 20-38

third-party XMPP clients 20-49, 21-23

third-party XMPP clients and applications 21-2, 27-20

time-of-day (ToD) routing 14-89

timer control mobile voicemail avoidance 23-44

timers for call signaling 5-14

time synchronization 3-33

TLS 4-18

TMS 8-5, 16-31, 22-24, 29-23

TMSBA 29-23

TMSPE 22-24, 29-25

TMSXE 22-24, 29-23

TMSXN 29-23

ToD 14-89

topology for call admission control 13-36

TPC 3-60

tracking domain 15-21, 15-22

traffic

bearer traffic 3-45

call control 3-49, 3-52

classification 3-4, 3-16, 3-66

conferencing and collaboration 27-8

contact centers 27-7

engineering 27-5, 27-6

planning for WebEx 22-12

prioritization 3-38

provisioning for 3-45

PSTN traffic patterns 27-37

queuing 3-18, 3-67

shaping 3-42

video bearer traffic 3-48

video calls 27-8

voice bearer traffic 3-45, 27-6

voice calls 27-6

transcoding

Cisco Unity 19-33

described 7-6

hardware resources 7-7

resources 7-7

transformations

caller ID 23-61

of calling and called numbers 14-57, 14-58

translation of digits 14-25, 21-6

translation patterns 14-25, 21-6

Transmit Power Control (TPC) 3-60

transparent ASA firewall 4-26

Transport Layer Security (TLS) 4-18

TRaP 19-5

TRC 9-4, 10-55

Trivial File Transfer Protocol (TFTP) 3-25, 3-28, 9-5, 9-22

troubleshooting for clustering over the WAN 10-47

TRP 3-18, 4-40, 7-17

trunks

architecture 6-3

comparing H.323 and SIP 6-4

described 6-1

features supported 6-4

SIP 6-6, 6-7, 7-18

utilization of 29-11

Trusted Relay Point (TRP) 3-18, 4-40, 7-17

TSP Audio 22-27

TUI 19-5

two-stage dialing 23-52, 23-54

TX1300 Series video endpoints 8-20

TX9000 Series video endpoints 8-20

Type-A phones 14-16

Type-B phones 14-18

U

UC Integration for Microsoft Office Communicator 21-2

UCS

high availability 9-23

QoS 3-20

virtualized servers 10-55

UDLD 3-7

UDP 3-40, 10-24

UDS 21-9, 23-82

UN 5-7

unassigned DNs 14-68

unicast call flow 7-26, 7-29

unicast music on hold 7-19, 7-24, 7-41

UniDirectional Link Detection (UDLD) 3-7

Unified Analysis Manager 29-26

Unified Border Element 4-31, 25-11

Unified Border Element Phone Proxy 23-30

Unified CCE 24-3

Unified CCMP 24-6

Unified CCX 24-6

Unified CM

call recording and monitoring 25-9

capacity planning 27-13

database synchronization 16-30

groups 10-48, 10-54

presence 20-5

sizing tool 9-26

Unified CM Assistant 18-20, 27-26

Unified CME

capacity planning 27-48

design considerations 9-32

distributed call processing 10-24

interoperability with Unified CM 9-39

Unified CM Express (Unified CME)

capacity planning 27-48

design considerations 9-32

distributed call processing 10-24

interoperability with Unified CM 9-39

Unified Communications Management Suite 29-1

Unified Communications Manager Assistant (Unified CM Assistant) 18-20

Unified Communications Manager Real-Time Monitoring Tool (RTMT) 29-26

Unified Communications Sizing Tool 9-26

Unified Communications System

applications and services layer 17-1

call routing layer 12-1

introduction 1-1

operations and serviceability layer 26-1

Unified Computing System (UCS)

high availability 9-23

QoS 3-20

virtualized servers 10-55

Unified Contact Center 24-1

Unified Contact Center Enterprise (Unified CCE) 24-3

Unified Contact Center Express (Unified CCX) 24-6

Unified Contact Center Management Portal (Unified CCMP) 24-6

Unified Customer Voice Portal (Unified CVP) 24-4

Unified CVP 24-4

Unified EIM 24-7

Unified E-Mail Interaction Manager (Unified EIM) 24-7

Unified IC 24-7

Unified Intelligence Center (Unified IC) 24-7

Unified MeetingPlace 27-43, 27-44

unified messaging ( see also messaging) 19-1

Unified Mobility 23-1, 23-36, 23-57, 23-94, 27-21, 27-51

Unified PM 29-14

Unified Provisioning Manager (Unified PM) 29-14

Unified Reporting 29-27

Unified Service Monitor (Unified SM) 29-7

Unified SM 29-7

Unified Survivable Remote Site Telephony (SRST) 10-15

Unified Web Interaction Manager (Unified WIM) 24-7

Unified WIM 24-7

uninterrupted power supplies (UPS) 3-13

Unity 19-1, 19-7, 19-20

Unity Connection 19-7, 19-18

Unity Express 19-23

Unity Telephony Integration Manager (UTIM) 19-40, 19-42

Universal Line Template 16-16

Unsolicited Notify 7-9

Unsolicited SIP Notify (UN) 5-7

UP 3-66

UplinkFast 3-7

UPS 3-13

URI dialing 14-24, 14-49, 14-50, 14-51

URLs for WebDialer 18-39

user control mobile voicemail avoidance 23-45

User Datagram Protocol (UDP) 3-40, 10-24

User Data Service (UDS) 21-9, 23-82

user hold 7-21

UserID 16-10

user priority (UP) 3-66

users

application users 16-7

directory search base 16-13

end users 16-7

input on phones 14-15, 14-16, 14-18

UTIM 19-40, 19-42

V

V3PN 10-14, 10-23

VAD 27-38

VAF 3-41

variable length on-net dial plan 23-23

VATS 3-43

VCS

call control 8-5

capacity planning 9-29

clustering 9-14

design considerations 9-31

dial plan 14-52

directory integration 16-31

high availability 9-24

integration with Unified CM 14-73

interoperability with Unified CM 9-43

security 4-33

TelePresence Management Suite (TMS) 29-23

VDI 21-27

VDS 25-3

vertical markets 24-18

video

bandwidth utilization 13-29

bearer traffic 3-48

call admission control 13-29, 13-42

call recording 25-8

conferences 11-26

endpoints 8-16, 15-16

gateways 5-12

interoperability 7-8, 8-23, 13-42

migration to Unified CM 28-12

over wireless LAN (WLAN) 23-67

Quality of Service (QoS) 8-25, 13-42

rate adaptation and resolution 21-17

traffic characteristics 27-8

traffic classification 3-17

VLAN 4-6

Video Communication Server (VCS)

call control 8-5

capacity planning 9-29

clustering 9-14

design considerations 9-31

dial plan 14-52

directory integration 16-31

high availability 9-24

integration with Unified CM 14-73

interoperability with Unified CM 9-43

security 4-33

TelePresence Management Suite (TMS) 29-23

videoconferencing 27-44

ViewMail for Outlook (VMO) 19-5

Virtual Desktop Infrastructure (VDI) 21-27

virtualization

of call processing 9-3

of Cisco Unity Connection 19-31

Virtualization Experience Media Engine (VXME) 8-35, 21-26

virtualized servers 10-55, 28-11

virtual LAN (VLAN) 3-5, 3-60

virtual machine 28-11

virtual network 4-38

Virtual Private Network (VPN) 4-38, 10-14, 10-23

Virtual Private Network Routing and Forwarding (VRF) 4-38

Virtual Router Redundancy Protocol (VRRP) 3-10

virtual software switches 3-20

visiting cluster 18-15

VLAN

access control list (ACL) 4-22

number of devices per VLAN 3-5

separate VLANs for voice and data 3-60

video 4-6

voice 4-6, 4-16

VMO 19-5

VMware 3-20, 10-55

voice

bandwidth requirements 3-40

bearer traffic 3-45

gateways 5-1, 8-6

port integration 19-40, 19-42

termination 7-4

traffic 27-6

VLAN 4-6, 4-16

voice-activated conference view 11-26

voice activity detection (VAD) 27-38

Voice-Adaptive Fragmentation (VAF) 3-41

Voice-Adaptive Traffic Shaping (VATS) 3-43

Voice and Video Enabled IPSec VPN (V3PN) 10-14, 10-23

voicemail

avoidance 23-44

Cisco Unity 19-1

Cisco Unity Express 19-23, 19-29

for local failover 10-53

mobile users 23-44

networking 19-28

single inbox 19-43

third-party systems 19-48

unified messaging 19-1

with Mobile Connect 23-44

voice messaging 19-1, 27-41

voice over IP (VoIP) 3-45

voice over the PSTN (VoPSTN) 10-22

Voice Profile for Internet Mail (VPIM) 19-28

voice quality 7-39

voice quality monitoring 29-8, 29-11

voice rtp send-recv command 15-14

voice traffic 27-6

VoiceXML (VXML) 23-49, 23-50

VoIP 3-45

VoPSTN 10-22

VPIM 19-28

VPN 4-20, 4-38, 10-14, 10-23

VPN-less access 10-35

VPN-less secure remote connectivity 23-30

VRF 4-38

VRRP 3-10

vSphere 3-20

vSphere Distributed Switch (VDS) 25-3

VXI 27-13

VXME 8-35, 21-26

VXML 23-49, 23-50

W

WAN

aggregation router 3-3

infrastructure 3-34

web access from IP phone 4-17

WebDialer 18-35, 27-27

WebEx 22-5, 23-68

WebEx Collaboration Cloud 22-5

WebEx Connect 27-20

WebEx Meetings 8-33, 23-95

WebEx Meetings Server 22-13

WebEx Messenger 20-44

WebEx Messenger Service 21-22

weighted fair queuing 3-38

weights for call admission control 13-4

WEP 8-29

what’s new for this release

call admission control 13-2

call processing 9-2

call recording and monitoring 25-1

Cisco Unified Contact Center 24-2

collaboration clients and applications 21-3

Collaboration System migration 28-2

conferencing 22-2

deployment models 10-1

dial plan 14-2

emergency services 15-2

endpoints 8-2

gateways 5-1

LDAP directory integration 16-2

media resources 7-2

mobility applications 23-3

network infrastructure 3-4

network management 29-2

presence 20-2

rich media conferencing 11-2

security 4-2

sizing considerations 27-2

trunks 6-2

Unified CM applications 18-2

voice messaging 19-2

white list 20-48

Wi-Fi Multimedia (WMM) 3-67

Wi-Fi Multimedia Traffic Specification (WMM TSPEC) 3-68

wildcard route pattern 14-27

Windows Internet Naming Service (WINS) 3-27

wink start 8-7

WINS 3-27

Wired Equivalent Privacy (WEP) 8-29

wireless

access points 3-54

endpoints 3-56, 8-28

IP Phone 7921G 8-28

IP Phone 7925G 8-28

IP Phone 7925G-EX 8-28

IP Phone 7926G 8-28

IP phones 8-28

LAN 3-53

LAN controller (WLC) 3-55, 3-64

wireless LAN (WLAN) 3-53, 8-33

WLAN infrastructure 3-53, 8-33

WLC 3-55, 3-64

WMM 3-67

WMM TSPEC 3-68

WS-SVC-CMM-ACT module 7-7

X

XMPP clients 20-49, 21-2, 21-21, 21-23, 27-20

Z

zones for gatekeepers 13-3