The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
! in route patterns 14-27
@ in route patterns 14-27
+ dialing 14-57
+E.164 numbering plan 14-74
1040 Sensor 29-8
1100 Video Endpoint 8-18
1700 Series Routers 7-7
2800 Series Routers 7-7, 7-16
3500 Series Video Gateways 5-12
3800 Series Routers 7-7, 7-16
3900 Series SIP Phones 8-11
500 Video Endpoint 8-18
508 conformance 8-5
6900 Series Phones 8-9
7800 Series Phones 8-12
7900 Series Phones 8-8
7905_7912 dial rules 14-19
7921G Wireless IP Phone 8-28
7925G-EX Wireless IP Phone 8-28
7925G Wireless IP Phone 8-28
7926G Wireless IP Phone 8-28
7940_7960_OTHER dial rules 14-19
802.1s 3-5
802.1w 3-5, 3-7
802.1X authentication 4-14
802.3af PoE 3-13
8800 Series Phones 8-10
8900 Series Phones 8-10, 8-17
9.@ route pattern 14-27
911 calls 14-69, 15-1
9900 Series Phones 8-10, 8-17
AA 19-23
dial plan considerations 14-70, 14-78
for video calls 5-18
for Voice over PSTN 10-22
with Cisco Unity 19-8
AC 18-43
access codes 14-79, 23-43
access control list (ACL) 4-22
accessibility of endpoint features 8-5
Access Layer 3-5
access lists for Mobile Connect calls 23-46
access numbers 23-54
access point (AP) 3-53, 3-54, 3-63, 8-28
ACL 4-22
Active Directory (AD) 16-10, 16-15, 16-19, 16-24
Active Directory Application Mode (ADAM) 16-12, 16-29
Active Directory Lightweight Directory Services (AD LDS) 16-21
ADAM 16-12, 16-29
Adaptive Security Appliance (ASA) 4-23, 4-29
flat 23-23
MAC 4-8
security 4-6
security issues 4-5
Address Resolution Protocol (ARP) 3-63, 4-12
AD LDS 16-21
Administrative XML Layer (AXL) 29-6
advanced formulas for bandwidth calculations 3-50
AFT 15-23
agent desktop 25-13
agents for call processing 10-24
Aggregation Services Router (ASR) 22-5
AHT 27-6
alias normalization 14-74
ALI Formatting Tool (AFT) 15-23
all trunks busy 15-14
connection types 8-7
endpoints 8-6
gateways 5-2, 8-6
interface modules 8-7
standalone gateways 8-6
Analysis Manager 29-26
Analytics 29-13
anchoring calls in the enterprise 23-58
Android 8-32, 23-65, 23-79, 23-86
annunciator 7-17
answer supervision 15-14
AnyConnect 23-95
AnyConnect Secure Mobility Client 8-33
AnyConnect VPN 23-92
Apple iOS 8-32
application dialing rules 21-7, 23-54
Attendant Console 18-43
described 18-1
Extension Mobility 18-8, 18-29
for mobile users 23-1
IP Manager Assistant 18-20
IP Phone Services 18-2
security 4-35
Unified Communications Manager Assistant 18-20
WebDialer 18-35
applications and services layer 17-1
application users 16-7
applications and services layer 17-2
call control and routing 12-2
call processing 9-2
Cisco Jabber 21-3
Cisco UC Integration for Microsoft Lync 21-23, 27-20
Cisco UC Integration for Microsoft Office Communicator 27-20
Cisco Unified Communications Manager Assistant 18-21, 18-22
Cisco Unified Contact Center 24-2
Cisco WebEx Connect 27-20
collaboration system 2-1
conferencing 22-3
deployment models 10-3
directories 16-7
endpoints 8-2
Enterprise Feature Access 23-56
Extension Mobility 18-9
IP Phone Services 18-2
media resources 7-2
Mobile Connect 23-46
Mobile Voice Access 23-56
mobility clients and devices 23-66
operations and serviceability layer 26-2
presence 20-9
Service Advertisement Framework (SAF) 10-59
trunks 6-3
voice and video over WLAN 3-53
WebDialer 18-35, 18-38
wireless LAN 3-53
area code 14-79
ARP 3-63, 4-12
ASA 4-23, 4-29
ASR 22-5
Assistant Console 18-33
Assurance 29-4
Asynchronous Transfer Mode (ATM) 3-37, 10-14, 10-23
Attendant Console (AC) 18-43, 27-28
audio conferencing 11-14
audio on computer 8-25, 21-5
audio sources 7-41
database 3-55
mechanisms 16-38
of phones 4-18, 8-29
of users 16-9, 16-21
Security Assertion Markup Language (SAML) 16-34
authentication and encryption 4-18
auto-detection 9-39
auto-generated directory numbers 16-16
automated alternate routing (AAR)
dial plan considerations 14-70, 14-78
for video calls 5-18
for Voice over PSTN 10-22
with Cisco Unity 19-8
automated attendant (AA) 19-23
automatic line creation 16-16
Automatic Location Identification (ALI) 15-5, 15-23
Automatic Location Identifier (ALI) 15-3
Automatic Number Identification (ANI) 15-3, 15-5, 15-7, 15-11
average hold time (AHT) 27-6
AXL 29-6
BackboneFast 3-7
advanced formulas 3-50
best-effort 3-36
call control traffic 3-49, 3-50, 3-52
consumption 3-44, 3-46
for Cisco Unity 19-32
for conferencing 22-12
for contact center 24-14
for shared line appearances 3-51
for video calls 13-29
for WebEx 22-12
general rule 10-44
guaranteed 3-35
management of 13-3
provisioning 3-19, 3-35, 3-44
requirements for call admission control 13-9
requirements for gatekeepers 13-3
voice class requirements 3-40
Basic Directory Integration (BDI) 23-81
BDI 23-81
beacons 3-64
Bearer Capabilities Information Element (bearer-caps) 5-15
bearer-caps command 5-15
bearer traffic 3-45
best-effort bandwidth 3-36
Best Effort Early Offer 6-23, 6-25, 7-12
centralized call processing 10-15
Cisco Unified Communications Manager Express (Unified CME) 9-41
Cisco Unity 19-32
Cisco Unity Connection 19-32
Cisco Unity Express (CUE) 19-46
distributed call processing 10-24
LDAP synchronization 16-18
music on hold 7-40
single-site deployment 10-11
voice messaging 19-32
WAN design 3-34
BFD 22-9
BGP 22-9
BHCA 10-49, 27-5, 27-21, 27-49
BHCC 27-5
Bidirectional Forwarding Detection (BFD) 22-9
bill-to number (BTN) 15-6
blade servers 10-56
BLF 20-7
blocking factor 27-6
blocking numbers 23-54
Bluetooth 3-61, 8-15, 8-22, 8-30, 8-35, 23-61
Border Gateway Protocol (BGP) 22-9
BPDU 3-7
branch office router 7-45
bridge protocol data unit (BPDU) 3-7
Bring Your Own Device (BYOD) Infrastructure 23-77
broadcast messages 18-48
B-Series Blade Server 10-56, 10-58
BTN 15-6
bump in the wire 4-26
bursting 3-43
bursty traffic 27-6
Business Edition 9-2, 9-24, 9-28, 9-31, 23-62, 27-48, 27-51
business-to-business communications 10-37
busy hour 27-5
busy hour call attempts (BHCA) 10-49, 27-5, 27-21, 27-49
busy hour call completions (BHCC) 27-5
busy lamp field (BLF) 20-7
BYOD 23-77
CAC ( see call admission control)
calendar integration for presence 20-33
bandwidth management 13-3
bandwidth requirements 13-9
components 13-3
described 13-1
design considerations 13-36
dual data center 13-37
effective path 13-4
elements 13-3
enhanced locations 13-4
example bandwidth deductions per call 13-25
for contact center 24-15
for music on hold 7-42
for Session Management Edition (SME) 13-46
for TelePresence 13-22, 13-42
for video 13-29, 13-42
gatekeeper 13-3
links 13-4, 13-5
locations 13-43
migration to Enhanced Locations CAC 13-34
moving devices to a new location 15-15, 23-15
MPLS cloud 13-38
paths 13-4
regions 13-10, 13-11
replication network 13-15
SIP trunks 13-23
topologies 13-36
weights 13-4
call anchoring 23-58
for emergency services 15-11, 15-17
from the PSAP 15-11, 15-17
call center 24-1
Call Control Discovery (CCD) 10-59
call control traffic 3-49, 3-52
call detail record (CDR) 10-46, 27-15, 29-10
caller ID matching 23-54, 23-55, 23-58
caller ID transformations 23-61
multicast music on hold 7-24, 7-27
music on hold 7-24, 7-27
unicast music on hold 7-26, 7-29
Call Forward Unregistered (CFUR) 14-70
call hand-in 23-74
call handoff 23-74, 23-84
call hand-out 23-74, 23-84
calling line ID (CLID) 14-28
in 911 calls 15-6
localization 14-62
calling privileges 14-42
calling restrictions 14-42
calling search space 20-8
calling search spaces 14-42, 14-43, 20-8, 23-57
call management record (CMR) 10-46, 27-15, 29-10
agents 10-24
architecture 9-2
capacity planning 9-26
centralized 10-11, 19-7, 19-11, 24-8, 29-29
design considerations 9-30
distributed 10-22, 24-10, 29-31
guidelines 9-1
hardware platforms 9-4
high availability 9-15
redundancy 5-3, 9-17
subscriber server 9-6
architectural layer 12-1
for emergency calls 15-22
inbound 23-69
outbound 23-70
911 15-1
classification of 14-29
dual control 10-40
emergency 14-69, 15-1
forwarding 14-45
history 20-8
hold 7-21
inbound 5-16
monitoring 25-1
music on hold 7-19
outbound 5-17
pickup at desk phone 23-39
pickup at remote destination phone 23-40
preservation of 5-10
privileges 14-42
queuing 24-2
recording 25-1
routing 5-16, 5-17, 14-22, 15-22
signaling 5-14
calls per second (cps) 27-5
CAM 4-8
CAMA 15-6
access switch 3-3
deployment model 10-9, 29-28
infrastructure requirements 3-1
applications and serviceability layer 17-4
Attendant Console 18-46, 27-28
Business Edition 9-28, 27-48
by product 27-13
call processing 9-26
call recording and monitoring 25-16
call routing 12-3
call traffic 27-21
Cisco IM and Presence 27-33
Cisco mobility clients and devices 23-96
Cisco Prime Collaboration 27-47
Cisco Prime Collaboration Analytics 27-47
Cisco Prime Collaboration Assurance 27-47
Cisco UC Integration for IBM Sametime 27-20
Cisco UC Integration for Microsoft Lync 21-25, 27-20
Cisco Unified Communications Manager Express (Unified CME) 27-48
Cisco WebEx Connect 27-20
Cisco WebEx Messenger service 20-48, 21-22
clusters 27-14
codecs 27-39
collaboration clients and applications 27-17
collaboration system 2-4
conferencing 27-42
contact center 24-17
CTI applications 9-35, 27-23
deployment models 10-5
design and deployment considerations 27-1
dial plan 27-22
emergency services 27-34
endpoints 8-39, 27-16
Extension Mobility 18-18, 27-25
factors to consider 27-9
gateways 27-37
instant messaging storage requirements 20-32
IP Phone Services 18-7
Jabber Desktop Clients 21-10
LDAP directory integration 27-31
locations 27-14
media resources 7-31, 27-28
megacluster 27-32
music on hold (MoH) 7-32, 7-34, 27-30
operations and serviceability layer 26-3
performance overload 27-39
performance tuning 27-39
phones 8-39
presence 27-33
regions 27-14
servers 27-14
sizing tools 27-10
tools 9-26, 27-10
Unified CM 27-13
Unified CM Assistant 18-27, 27-26
Unified CM servers 9-26
Unified MeetingPlace 27-43, 27-44
Unified Mobility 23-62, 27-21
Video Communication Server (VCS) 9-29
videoconferencing 27-44
Virtualization Experience Media Engine (VXME) 21-27
voice activity detection (VAD) 27-38
voice messaging 27-41
WebDialer 18-41, 27-27
WebEx 22-12
wireless networks 3-59, 8-29
XMPP clients 27-20
CAPWAP 3-54
CAR 10-46
CCA 3-64, 22-9
CCD 10-59
CDP 4-6
CDR Analysis and Reporting (CAR) database 10-46
Centralized Automatic Message Accounting (CAMA) 15-6
centralized messaging 19-7
deployment model 10-11, 24-8, 29-29
distributed messaging 19-11
migration to 28-5
Voice over the PSTN 10-22
centralized messaging 19-5, 19-7, 19-15, 19-22
centralized TFTP services 3-32
Certificate Signing Request (CSR) 4-20
CFUR 14-70
channels for wireless devices 3-60
CIR 3-43
Cisco 1040 Sensor 29-8
Cisco AnyConnect VPN 23-92
Cisco Business Edition 9-24, 23-62, 27-51
Cisco Discovery Protocol (CDP) 4-6
Cisco Emergency Responder (CER) 14-69, 15-7, 15-15
Cisco EnergyWise Technology 3-13
Cisco Expressway 23-31, 27-35
Cisco IM and Presence 20-9, 21-19, 27-33
Cisco IOS software MTP 7-16
Cisco IP Voice Media Streaming Application 7-17, 27-28
Cisco Jabber 21-3, 23-79, 23-86
Cisco LEAP 8-29
Cisco Mobile 23-79, 23-86
Cisco Mobile iPhone 23-86
Cisco Network Analysis Module (NAM) 29-10
Cisco Option Package (COP) 28-11
Cisco Paging Server 18-48
Cisco Prime 29-1
Cisco Prime Collaboration 27-47
Cisco Prime Collaboration Analytics 27-47
Cisco Prime Collaboration Assurance 27-47
Cisco Prime Unified Provisioning Manager (Unified PM) 29-14
Cisco Prime Unified Service Monitor (Unified SM) 29-7
Cisco Proprietary RTP 7-10
Cisco UC Integration for Microsoft Lync 21-23, 27-20
Cisco UC Integration for Microsoft Office Communicator 21-2, 27-20
Cisco Unified Analysis Manager 29-26
Cisco Unified Border Element 4-31, 25-11
Cisco Unified Border Element Phone Proxy 23-30
Cisco Unified Communications Management Suite 29-1
Cisco Unified Communications Manager Express (Unified CME)
capacity planning 27-48
design considerations 9-32
distributed call processing 10-24
interoperability with Unified CM 9-39
Cisco Unified Communications Manager Real-Time Monitoring Tool (RTMT) 29-26
Cisco Unified Computing System (UCS) Platform 10-55
Cisco Unified Contact Center 24-1
Cisco Unified Contact Center Enterprise (Unified CCE) 24-3
Cisco Unified Contact Center Express (Unified CCX) 24-6
Cisco Unified Contact Center Management Portal (Unified CCMP) 24-6
Cisco Unified Customer Voice Portal (Unified CVP) 24-4
Cisco Unified E-Mail Interaction Manager (Unified EIM) 24-7
Cisco Unified Intelligence Center (Unified IC) 24-7
Cisco Unified MeetingPlace 27-43, 27-44
Cisco Unified Mobility 23-1, 23-36, 23-94, 27-21, 27-51
Cisco Unified Reporting 29-27
Cisco Unified SRST Manager 10-20
Cisco Unified Survivable Remote Site Telephony (SRST) Manager 10-20
Cisco Unified Web Interaction Manager (Unified WIM) 24-7
Cisco Unified Workspace License (CUWL) 28-10
Cisco Unity 19-1, 19-7, 19-20
Cisco Unity Connection 19-7, 19-18, 19-34
Cisco Unity Express (CUE) 19-23
Cisco Unity Personal Assistant 19-5
Cisco Unity Telephony Integration Manager (UTIM) 19-40, 19-42
Cisco Voice Transmission Quality (CVTQ) 29-10
Cisco WebEx Connect 27-20
Cisco WebEx Meetings Server 22-13
calls 14-29
traffic 3-4, 3-16, 3-66
Class of Service (CoS) 3-4
clear channel assessment (CCA) 3-64
CLEC 15-5
CLID 14-28
Client Matter Code (CMC) 14-29
launch sequence 21-18
mobility clients and devices 23-65
client transformation 21-7
clipping 10-15
cloud architecture 22-5
cloud-based deployment model 21-14
Cloud Connected Audio (CCA) 22-9
Cisco Unity 19-15, 19-17
CTI applications 9-34
described 10-43
failover with Cisco Unity 19-19
for contact center 24-11, 29-32
local failover 10-47
music on hold 7-48
presence 20-21
remote failover 10-54
troubleshooting 10-47
WAN considerations 10-44
with Cisco Unity 19-20
design guidelines 9-5
Emergency Responder (ER) 15-9, 15-22
for presence servers 20-10
for Unified CM 9-5
guidelines for 9-13
home 18-15
home cluster 18-19
maximum capacity 27-14
redundancy 9-19
server nodes 9-6
services 9-5
visiting 18-15
CMC 14-29
CMR 10-46, 22-21, 22-31, 27-15, 29-10
CMR Cloud 22-31
personal meeting room 22-21
capacity planning 27-39
complexity modes 7-4, 7-5
flex mode 7-5
for music on hold 7-40
low bit-rate (LBR) 7-37
clients 21-1
clients and applications 27-17
conferencing 22-1, 27-42
contact management 21-9
Jabber desktop clients 21-3
LDAP directory integration 21-9
services 22-1
third-party XMPP clients and applications 21-2, 27-20
Collaboration Cloud 22-5
Collaboration Meeting Room (CMR) 22-21, 22-31
collaboration system components and architecture 2-1
collaborative conferencing 22-1, 27-42
co-located DHCP server 3-26
COM 16-4
combined deployment models for messaging 19-14
Committed Information Rate (CIR) 3-43
common locations 13-16
Communicator 8-25, 21-28
competitive local exchange carrier (CLEC) 15-5
complexity modes for codecs 7-4, 7-5
complexity of the database 27-14
Component Object Model (COM) 16-4
Device Mobility 23-16
messaging system 19-2
presence 20-3
compressed Real-Time Transport Protocol (cRTP) 3-37, 3-40
Computer Telephony Integration (CTI) 9-7, 9-22, 9-32, 19-23, 27-23
architecture 22-3
audio 11-14
collaborative 22-1, 27-42
conference bridges 7-16
described 11-1, 22-1
hardware 9-40
hardware resources 11-25
Intelligent Bridge Selection 11-32
resources 11-14
rich media 11-1
security 4-30, 11-15, 11-24
software resources 11-25
traffic 27-8
video 11-26
lobby phone security 4-36
Unified CME 9-39
configuration for mobile client users
simplified method 23-77
conformance with Section 508 8-5
connectivity options for the WAN 10-14, 10-23
for attendants 18-43
for Unified CM Assistant assistant 18-33
described 24-1
gateway sizing 27-38
traffic patterns 27-7
contact management 21-9
contact sources 21-17, 21-19
content-addressable memory (CAM) 4-8
continuous-presence conference view 11-26
Control and Provisioning of Wireless Access Points (CAPWAP) 3-54
control signaling 3-49, 3-52
COP 28-11
Core Layer 3-12
DHCP 3-27
MoH 7-32
core switch 3-3
CoS 3-4
CPN 15-6
cps 27-5
CPU usage 27-4
cRTP 3-37, 3-40
C-Series Rack-Mount Server 10-58
CSR 4-20
CTI 9-7, 9-22, 9-32, 19-23, 27-23
CTI Manager 9-5, 9-7, 9-22
CTI-QBE 19-23
CTI Remote Device 9-32
CTI route points 7-15
CUE 19-23
cutover 28-1
CUWL 28-10
CVTQ 29-10
DAI 4-12
complexity 27-14
replication 9-11
synchronization with Unified CM 16-30
redundant 4-40
security 4-27
server farm 3-12
single 4-39
Delayed Offer 6-19, 7-10
delay of packets 10-44, 10-46
Delivery Traffic Indicator Message (DTIM) 3-62
Demilitarized Zone (DMZ) 4-37
campus 10-9, 29-28
clustering over the WAN 7-48, 10-43, 19-20, 20-21, 24-11, 29-32
combined for messaging 19-14
described 10-1
DHCP 3-26
federation 20-22
for Cisco Jabber 21-12
for Cisco Unity 19-4
for Cisco Unity Express 19-23
for contact center 24-8
for network management 29-28
for presence 20-17
for presence servers 20-13
for Unified CME 9-41
media resources 7-37
messaging and call processing combinations 19-6
multisite with centralized call processing 7-37, 7-44, 10-11, 24-8, 29-29
multisite with distributed call processing 7-38, 7-47, 10-22, 24-10, 29-31
music on hold 7-43
Service Advertisement Framework (SAF) 10-59
Session Management Edition 10-25
single cluster 20-18
single site 7-37, 7-44, 10-9, 24-8, 29-28
site-based 10-5
Unified Computing System (UCS) 10-55
virtualized servers 10-55, 10-59
voice over the PSTN 10-22
design criteria 10-5
designing for performance 27-9
deskphone control mode (using deskphone for audio) 8-26, 21-6
deskphone for audio 21-6
desk phone pickup 23-39
desk phones 8-8
destination of a call 14-79
dial plan 23-21
feature components and operation 23-16
Group 23-16
Info 23-16
operation flowchart 23-20
operation of 23-20
parameter settings 23-18
Physical Location 23-16
settings 23-19
Device Mobility Group 23-19
mobility 8-32, 15-15, 23-15
pools 10-48, 10-54
route group 14-30
Device Security Profile 18-15
DFS 3-60
binding information 4-12
deployment options 3-26
described 3-24
lease times 3-25
Option 150 3-25
servers 3-27
Snooping 4-10, 4-12
starvation attack 4-11
+ dialing 14-57
911 calls 15-1
application dialing rules 21-7, 23-54
architecture 14-3
Call Forward Unregistered (CFUR) 14-70
calling party settings 14-58
calling privileges 14-42
call routing 14-22
capacity planning 27-22
design considerations 23-21
device mobility 23-21
elements 14-13
emergency call string 15-12
Extension Mobility 14-83
for Device Mobility 23-21
for Jabber Desktop Client 21-6
for mobility 23-71
for Unified CM Assistant 18-29
functions 14-1
fundamentals 14-3
globalized numbers 14-55, 14-62
international calls 14-27
localized call egress 14-62
localized call ingress 14-60
local route group 14-56
shared line appearance 15-17
Tail End Hop Off (TEHO) 14-71
transformations 14-57, 14-58
Unified Mobility 23-57
variable length on-net dialing 23-23
Video Communication Server (VCS) 14-52
dial rules 14-16, 14-18, 14-19, 23-54
dial via office (DVO) 23-75, 23-87
dial via office forward (DVO-F) 23-90
dial via office reverse (DVO-R) 23-88
DID 15-6
Differentiated Services Code Point (DSCP) 3-4, 3-38, 3-66, 13-44
digital gateways 5-3
digital networking 19-29
digital signal processor ( see DSP resources)
digit manipulation 5-16, 14-25, 14-28
digit prefixing 23-55
Direct Inward Dial (DID) 15-6
access 16-4, 23-81
architecture 16-7
authentication of users 16-9, 16-21
filtering 16-26
for Unified CM Assistant 18-33
high availability 16-29
integration with IP telephony system 16-1, 16-3, 27-31
integration with Unified CM 16-6
LDAP 16-1, 27-31
lookup rules 21-7
schema 16-1
search base 16-13
searches 21-10
security 16-18
sn attribute 16-10
synchronization 16-9, 16-10, 16-26
URI dialing 14-24, 14-50
UserID 16-10
directory numbers, auto-generated 16-16
directory URI 14-49
distortion 3-61
distributed call processing 10-22, 10-24, 24-10, 29-31
distributed messaging 19-5, 19-11, 19-17
Distribution Layer 3-10
DMVPN 3-36
DMZ 4-37
DNS 3-23
Domain Name System (DNS) 3-23
described 7-4
PVDM 7-31
DTIM 3-62
conversion of 7-9
gateway capabilities 5-3
methods supported by endpoints 7-9
on H.323 gateways 7-15
on SIP gateways 7-14
Relay 5-6, 7-15
DTPC 3-63
dual call control 10-40
dual data center 13-37
clients 23-79, 23-86
phones and clients 23-65
dual tone multifrequency (DTMF) 5-3, 5-6, 7-9
duplex media 7-31
duplex unicast MoH 7-31
DVO 23-75, 23-87
DVO-F 23-90
DVO-R 23-88
DX6 Series video endpoins 8-17
DX Series video endpoins 8-11
dynamic ANI interface 15-11
Dynamic ARP Inspection (DAI) 4-12
Dynamic Frequency Selection (DFS) 3-60
Dynamic Host Configuration Protocol (DHCP) 3-24, 4-10, 4-11, 4-12
dynamic memory 27-4
Dynamic Multipoint VPN (DMVPN) 3-36
Dynamic Transmit Power Control (DTPC) 3-63
E.164 15-5, 15-6, 15-11, 19-37
E911 15-1, 15-4
Early Offer 6-20, 7-10
effective path 13-4
efficiency of links 3-40
ELCAC 13-4, 13-49
elements of a dial plan 14-13
ELIN 15-10, 15-11
EMCC 18-10, 18-19, 27-25
emergency calls 14-69
emergency call string 15-12
emergency location identification number (ELIN) 15-10, 15-11
Emergency Responder 14-69, 14-70, 15-7, 15-15
emergency response location (ERL) 15-10, 15-11, 15-15
emergency services 15-1, 23-72, 27-34
eMWI 19-38
for phones 4-18
for security 4-18
for signaling 3-50, 3-51
for wireless endpoints 8-29
analog gateways 8-6
architecture 8-2
capacity planning 8-39, 27-16
design considerations 8-39
directory access 16-4
high availability 8-37
immersive video 8-20
mobile 8-32
multipurpose video 8-18
off premises 15-17
personal video 8-16
Section 508 conformance 8-5
security 4-15
software-based 8-25
supplementary services 7-14
telepresence 4-18, 8-17, 8-18, 8-19, 8-20
types of 8-1
video 8-16, 15-16
wireless 3-56, 8-28
end users 16-7, 20-4
Energy conservation 3-13
EnergyWise Technology 3-13
Enhanced Location CAC 13-4, 13-49
Enhanced Message Waiting Indicator (eMWI) 19-38
Enhanced SRST 8-14, 8-27, 8-31, 8-35, 8-36
Enhanced SRST (E-SRST) 8-22, 10-15
Enhanced SRST (E-SRST) 10-18
Enhanced Survivable Remote Site Telephony (E-SRST) 10-15
enterprise caller ID 23-72
Enterprise Feature Access 23-35, 23-41, 23-52, 23-54
bandwidth 3-49, 3-50
Business Edition device capacities 27-49
CPU usage 27-4
CTI resource requirements 27-24
memory usage 27-4
music on hold server capacity 7-33
Erlang 27-6
Erlang blocking factor 27-6
error rate 10-47
E-SRST 8-22, 10-15, 10-18
ESXi Hypervisor. 28-11
ettercap virus 4-12
Exchange Web Services Calendar 20-36
Expressway 4-34, 13-49, 23-31, 23-90, 23-92, 27-35
EX Series video endpoints 8-17
Extend and Connect 21-18
Extensible Authentication Protocol (EAP) 8-29
extensible messaging 20-40
capacity planning 27-25
described 18-8
dial plan 14-83
interactions with Unified CM Assistant 18-29
Extension Mobility Cross Cluster (EMCC) 18-10, 18-19, 27-25
EMCC 13-36
FAC 14-29
factors that affect sizing 27-9
Cisco Unity 19-18, 19-19
clustering over the WAN 10-47, 10-54
scenarios 18-6
fallback mode 7-47
Fast Start 7-14
gateway support for 5-3, 5-21
interface modules 8-7
FCoE 10-56, 10-57
Feature Group Template 16-16
federated deployment 20-22
federation between domains 20-22
Fibre Channel over Ethernet (FCoE) 10-56, 10-57
filtering for directory synchronization and authentication 16-26
filter strings for LDAP directories 16-29
FindMe 23-48
access control lists 20-48
around gateways 4-29
bump in the road 4-26
centralized deployment 4-37
described 4-23
routed mode 4-25
stealth mode 4-26
transparent mode 4-26
with H.323 4-30
Firewall Services Module (FWSM) 4-23, 4-29
firmware upgrades for Cisco IP Phones 8-12
flash used for music on hold 7-45
flat addressing 23-23
flex mode for codecs 7-5
Forced Authorization Codes (FAC) 14-29
Foreign Exchange Office (FXO) 15-7
forwarding calls 14-45
Frame Relay 3-37, 10-14, 10-23
FWSM 4-23, 4-29
FXO 15-7
gain settings 5-15
GARP 4-12
call admission control 10-24, 13-3
zones 13-3
Gateway Load Balancing Protocol (GLBP) 3-10
911 services 15-13
additional documentation 27-40
all trunks busy 15-14
analog 5-2, 8-6
automated alternative routing 5-18
blocking 15-14
call recording 25-5
capabilities 5-15
capacity planning 27-37
Cisco Unified Videoconferencing 3500 Series Video Gateways 5-12
configuration in Unified CM 5-14
contact center sizing 27-38
core feature requirements 5-3
digital 5-3
digit manipulation 5-16
firewalls 4-29
for local failover 10-53
for video telephony 5-12
placement 15-13
protocols 5-4
redundancy 5-10
security 4-28
selection of 5-3
service prefixes 5-17
SIP 5-7, 5-11
standalone 8-6
TDM 5-2
voice applications 5-1, 8-6
VoiceXML 23-49, 23-50
GDPR 14-11, 14-48, 14-71
general security 4-2
geographical diversity 10-8
geolocations 14-90
GLBP 3-10
GLO 28-7
Global Dial Plan Replication (GDPR) 14-11, 14-48, 14-71
globalized dial plan 14-55, 14-62
Global Licensing Operations (GLO) 28-7
Global Site Backup (GSB) 22-5, 22-9
glossary 1-1
Gratuitous Address Resolution Protocol (GARP) 4-12
ground start 8-7
call routing 14-30
Emergency Responder (ER) 15-18, 15-20
gateways 27-37
media resources 7-1
Unified CM redundancy 9-17
GSB 22-5, 22-9
guaranteed bandwidth 3-35
H.245 Alphanumeric 7-10
H.245 Signal 7-10
call hairpinning 9-39
call preservation enhancements 5-10
Fast Start 7-14
firewalls 4-30
gateways 5-4
supplementary services 7-14
trunks 6-4
hairpinning 9-39, 23-50
hand-in of a call 23-74
handoff of calls 23-74, 23-84
hand-out of a call 23-74, 23-84
audio conferencing bridge 11-25
media resource capacities 7-31
MTP resources 7-16
music on hold 7-32
transcoder 7-7
types of platforms 9-4
headers for voice packets 3-45
applications and serviceability layer 17-3
Attendant Console 18-45
Business Edition 9-24
call processing 9-15
call routing 12-3
Cisco mobility clients and devices 23-95
Cisco UC Integration for Microsoft Lync 21-25
collaboration system 2-3
contact center 24-13
CTI 9-36
deployment models 10-4
directories 16-29
endpoints 8-37
Enterprise Feature Access 23-57
Extension Mobility 18-16
hardware platforms 9-15
IP Phone Services 18-6
Jabber clients 21-20
Jabber DesktopClients 21-11
media resources 7-34, 7-36
Mobile Connect 23-47
Mobile Voice Access 23-57
music on hold 7-36
network connectivity 9-16
network services 3-4
operations and serviceability layer 26-3
phones 8-37
presence 20-13
requirements 10-6
Survivable Remote Site Telephony (SRST) 9-18
transcoders 7-36
Unified CM 9-16
Unified CM Assistant 18-24
Unified Computing System (UCS) 9-23
Video Communication Server (VCS) 9-24
Virtualization Experience Media Engine (VXME) 21-27
voice services 10-15
WebDialer 18-40
WebEx 22-9
wireless LAN 3-57
history of calls 20-8
hold 7-19, 7-21
holdee 7-20
holder 7-20
home cluster 18-15, 18-19
hosted virtual desktop (HVD) 21-27
Hot Standby Router Protocol (HSRP) 3-10, 10-24
HSRP 3-10, 10-24
HTTPS 19-30
hub-and-spoke topology 3-3, 3-34
HVD 21-27
hybrid deployment model 21-15
hypervisor 3-20, 10-55
I/O modules 10-57
IBM Lotus Sametime 20-43
IButton 14-21
ICCS 9-11, 10-45, 10-49
ICMP 5-11
identity management 16-1, 16-31
Identity Provider (IdP) 16-31
IdP 16-31
IDS 4-29, 10-45
IEM 24-18
IM and Presence 20-1, 21-19, 27-33
immediate start 8-7
immersive video endpoints 8-20
impairments without QoS 3-19
inbound calls 5-16
InformaCast 18-48
Informix Dynamic Server (IDS) 10-45
infrastructure ( see network infrastructure)
inline power 3-13
instant messaging 20-1, 20-16, 20-26, 20-27, 20-32
Integrator C Series 8-19
Intelligent Bridge Selection 11-32
Intelligent Proximity 8-15, 8-22, 8-35, 23-61, 23-94
Intelligent Session Control 23-59
Interactive Experience Manager (IEM) 24-18
interactive voice response (IVR) 10-11
interface modules 8-7
interface types for 911 calls 15-5
interference to wireless communications 3-61
international calls 14-27
Internet Control Message Protocol (ICMP) 5-11
interoperability 8-23, 9-39, 9-43, 13-42
inter-VLAN routing 8-21, 8-27
Intra-Cluster Communication Signaling (ICCS) 9-11, 10-45, 10-49
introduction 1-1
Intrusion Detection System (IDS) 4-29
IOS software MTP 7-16
IP/VC 3500 Series Video Gateways 5-12
IP addresses and security 4-5
IP Communicator 8-25, 21-28
iPhone 8-32, 23-65, 23-79, 23-86
IPMA 18-20
IP Manager Assistant (IPMA) 18-20
IP phones 8-8
IP Phone Services 18-2, 27-25
IP Precedence 3-4, 3-38
IPSec 10-14, 10-23
IP Security Protocol (IPSec) 10-14, 10-23
security 4-6
with Cisco Unified Provisioning Manager (Unified PM) 29-18
with Cisco Unity Connection 19-43
IPVMS 27-28
IP VOICE feature set 9-39
IP Voice Media Streaming Application 7-4, 7-16, 7-17, 11-25, 27-28
ISDN 10-15, 10-16
ISDN Link 5-3
IVR 10-11
IX5000 Series immersive video system 8-20
call handoff 23-84
clients 27-18
deployment models 21-12
desktop clients 8-25, 21-3, 27-17
desktop video 8-16
dial via office (DVO) 23-87
for Android and Apple iOS 8-32, 23-79
for Mac 21-18
for mobile devices 23-65
for TelePresence 8-16
for Windows 21-16
IM and presence 21-19
interactions with Cisco Unified Mobility 23-94
WLAN considerations 23-86
Jabber Identifier (JID) 20-4
Jabber Service Discovery 23-80
JID 20-4
jitter 10-44
JTAPI 9-22
Key Press Markup Language (KPML) 7-9, 14-16, 14-18
KPML 7-9, 14-16, 14-18
LAN infrastructure 3-4
Layer 2 3-4, 10-24
Layer 3 3-4
layers of security 4-4
LBM 13-5, 13-11
LBM Hub 13-5, 13-15
LBR 7-37
LCR 5-20
LDAP 9-11, 16-1, 21-9, 21-10, 27-31
LDN 15-6
LEAP 8-29
leased lines 3-37, 10-14, 10-23
lease times for DHCP 3-25
least-cost routing (LCR) 5-20
LEC 15-3, 15-13
LFI 3-37, 3-40, 3-41
Lightweight Access Point Protocol (LWAPP) 3-54
Lightweight Directory Access Protocol (LDAP) 9-11, 16-1, 27-31
Lightweight Directory Services 16-21
Limit Client Power setting on access points 3-63
line appearances 3-51
line speed mismatch 3-42
link efficiency 3-40
link fragmentation and interleaving (LFI) 3-37, 3-40, 3-41
links for call admission control 13-4, 13-5
listed directory number (LDN) 15-6
Live Communications Server 2005 20-41
LLQ 3-37, 3-38
LMHOSTS file 3-23
load balancing 3-31, 9-21
lobby phone security 4-36
Local Exchange Carrier (LEC) 15-3, 15-13
local failover deployment model 10-47
localization of calling party number 14-62
localized call egress 14-62
localized call ingress 14-60
local route group 14-31, 14-56
Location and Link Management Cluster 13-19
common 13-16
defined 13-5
enhanced 13-4
for video endpoints 13-43
maxiumum number 27-14
shadow location 13-18
shared 13-16
Locations Bandwidth Manager (LBM) 13-5, 13-11
Locations Bandwidth Manager Hub 13-5, 13-15
logical partitioning 14-59, 14-90
loop start 8-7
low bit-rate (LBR) codecs 7-37
low-latency queuing (LLQ) 3-37, 3-38
LWAPP 3-54
Lync 21-23
MAC address 4-8
managed file transfer (MFT) 20-28
manipulation of digits 14-25
Master Street Address Guide (MSAG) 15-3
maximum simultaneous calls 27-5
Mean Opinion Score (MOS) 29-7
Media Gateway Control Protocol (MGCP) 5-4
Medianet 29-19
media resource group (MRG) 7-34
media resource group list (MRGL) 7-34
Media Resource Manager (MRM) 7-2
architecture 7-2
capacity planning 7-31, 27-28
deployment models 7-37
described 7-1
design guidelines 7-34
for local failover 10-53
hardware and software capacities 7-31
high availability 7-34, 7-36
PVDM 7-31
security 4-28
server 9-7
voice quality 7-39
MediaSense 25-8
Media Services Interface (MSI) 29-19
Media Streaming Application 7-4, 7-16, 7-17, 11-25, 27-28
conference bridges 7-16
described 7-8
types 7-16
with SIP trunk 6-7
media transparency 6-25
meeting room, personal 22-21, 22-31
megacluster 9-28, 10-3, 27-32
memory usage 27-4
Message Waiting Indicator (MWI) 19-23
bandwidth management 19-32
centralized 19-5, 19-7, 19-15, 19-22
Cisco Unity 19-1
combined deployment models 19-14
deployment models 19-4
distributed 19-5, 19-11, 19-17
failover 19-18, 19-19
redundancy 19-18
system components 19-2
MFT 20-28
MGCP 5-4
Microsoft Active Directory (AD) 16-10, 16-15, 16-19, 16-24
Microsoft Active Directory Application Mode (ADAM) 16-12, 16-29
Microsoft Communications Server 20-41
Microsoft Lync 21-23, 27-20
Microsoft Office Communicator 20-41, 21-2
Microsoft ViewMail for Outlook (VMO) 19-5
mid-call features 23-41, 23-73
to Enhanced Locations CAC 13-34
to IP Telephony 28-1
to Unified CM 28-1
MISTP 3-5
MLP 3-37
MLPP 7-17
MLTS 15-2
mobile and remote access 23-90, 23-92
architecture 23-46
described 23-35, 23-38
desk phone pickup 23-39
functionality 23-38
redundancy 23-47
remote destination phone pickup 23-40
voicemail 23-44
mobile endpoints 8-32
access numbers 23-54
architecture 23-56
described 23-35, 23-48, 23-61
functionality 23-49
hairpinning 23-50
IVR VoiceXML gateway 23-49
number blocking 23-54
redundancy 23-57
Mobile Voice capabilities 8-15, 8-22, 8-35, 23-94
applications 23-1
clients and devices 23-65
described 23-1, 23-57
dial plan 23-71
emergency services 23-72
guidelines for deploying 23-62
integration with presence 20-37
softkey method of call hand-out 23-84
voicemail avoidance 23-44
modeling of computer systems 27-3
models for deployments ( see deployment models)
modems, gateway support for 5-3, 5-21
monitoring calls 25-1
MOS 29-7
moves, adds, and changes 15-7
MPLS cloud 13-38
MRG 7-34
MRGL 7-34
MRM 7-2
MSAG 15-3
MSI 29-19
conference bridges 7-16
described 7-8
hardware resources 7-16
software resources 7-16
types 7-16
with SIP trunk 6-7
multicast music on hold 7-19, 7-24, 7-27, 7-40, 7-41, 7-45
multicast traffic on WLAN 3-62
multicast voice messages 18-48
multichannel support 24-7
multi-forest LDAP synchronization 16-21
Multilevel Precedence Preemption (MLPP) 7-17
multi-line telephone system (MLTS) 15-2
Multilink Point-to-Point Protocol (MLP) 3-37
multipath distortion 3-61
Multiple Instance Spanning Tree Protocol (MISTP) 3-5
multiple local route groups 14-35
multiple Unified CM servers 19-22
Multiprotocol Label Switching (MPLS) 3-34, 3-37, 10-14, 10-23
multipurpose video endpoints 8-18
multiserver certificates 4-20
with centralized call processing 7-37, 7-44, 10-11, 24-8, 29-29
with distributed call processing 7-38, 7-47, 10-22, 24-10, 29-31
music on hold (MoH) 7-19, 10-53, 27-30
MWI 19-23
MX Series video endpoints 8-18
NAM 29-10
Named Telephony Event (NTE) 5-7, 7-9
NAT 4-26
National Emergency Number Association (NENA) 15-10, 15-23
native interoperability for video 13-42
native transcoding with Cisco Unity 19-33
NENA 15-10, 15-23
Network Address Translation (NAT) 4-26
Network Analysis Module (NAM) 29-10
network hold 7-21
access layer 3-5
core layer 3-12
distribution layer 3-10
high availability 3-4
LAN 3-4
network management 29-4
requirements 3-1
roles 3-3
routed access layer 3-7
security 4-5
voice over wireless LAN (WLAN) 23-67
WAN 3-34
wireless LAN 23-67
WLAN 3-53
network management 24-19, 29-1
network services 3-23
Network Time Protocol (NTP) 3-33
Network Transmission Loss Plan (NTLP) 5-15
network virtualization 4-38
Nexus 1000V Switch 3-20
NM-HD-1V/2V/2VE module 7-7, 7-16
NM-HDV2 module 7-7, 7-16, 11-25
NM-HDV module 7-7
non-fallback mode 7-45
of aliases 14-74
NPA 14-79
NTE 5-7, 7-9
NTLP 5-15
NTP 3-33
number blocking 23-54
Numbering Plan Area (NPA) 14-79
number transformations 14-57, 14-58
numeric URI 14-49, 14-51
Office Communications Server 2007 20-41
off-premises endpoints 15-17
on-premises deployment model 21-12
OpenAM 20-4
open authentication 8-29
Open Shortest Path First (OSPF) 4-25
Open Virtualization Archives (OVA) 9-30
operations and serviceability layer 26-1
Option 150 3-24, 3-25
OSPF 4-25
outbound calls 5-17
Outlook Web Access Calendar 20-34
OVA templates 9-30
of channels 3-60
receiving 14-28
sending 14-28
oversubscription of a link 3-43
delay 10-44, 10-46
headers 3-45
jitter 10-44
loss of 10-44
Paging Server 18-48
paging systems 8-8
PAK 28-10
parallel cutover 28-3
parameters for Device Mobility 23-18
partial caller ID matching 23-55
partitions 14-42, 14-59, 14-90
passive-interface command 3-12
paths for call admission control 13-4
PCAP 20-43
PC port on IP phone 4-15
call rate 9-1
designing for 27-9
modeling 27-3
of call processing servers 9-26
of Extension Mobility 18-18
of presence servers 20-17
of Unified CM Assistant 18-27
of WebDialer 18-41
overload on gateways 27-39
tuning of gateways 27-39
performance testing 27-2
persistent chat 20-32
personal meeting room 22-31
personal video endpoints 8-16
phased migration 28-3
phone books 29-25
Phone Control and Presence (PCAP) 20-43
3900 Series 8-11
6900 Series 8-9
7800 Series 8-12
7900 Series 8-8
8800 Series 8-10
8900 Series 8-10, 8-17
9900 Series 8-10, 8-17
Attendant Console 18-43
authentication and encryption 4-18
call pickup at desk phone 23-39
capacity planning 8-39
design considerations 8-39
desktop IP models 8-8
dual-mode 23-65, 23-95
energy conservation 3-13
Extension Mobility 18-8
firmware upgrades 8-12
high availability 8-37
IP Phone Services 18-2
mid-call features 23-41
PC port 4-15
Power Save mode 3-14
Power Save Plus mode 3-14
remote destination call pickup 23-40
roaming 3-60
SCCP 14-15
secure mode 18-15
security 4-15, 4-36
services 18-2, 27-25
settings 4-17
software-based 8-25
Type-A 14-16
Type-B 14-18
Unified Communications Manager Assistant 18-20
user input 14-15, 14-16, 14-18
web access 4-17
WebDialer 18-35
wireless 8-28
Wireless IP Phone 7921G 8-28
Wireless IP Phone 7925G 8-28
Wireless IP Phone 7925G-EX 8-28
Wireless IP Phone 7926G 8-28
physical security 4-5
ping utility 10-46
PIX 4-23, 4-29
plain old telephone service (POTS) 15-7
platforms 9-4
PoE 3-13, 8-13
for network security 4-2
for presence 20-8
polling model 20-39
PortFast 3-7
access 4-9
for integration of Cisco Unity with Unified CM 19-40, 19-42
on the IP phone 4-15
security 4-7
POTS 15-7
Power over Ethernet (PoE) 3-13, 8-13
Power Save mode 3-14
Power Save Plus mode 3-14
precedence settings for network traffic 3-4, 3-38
for access code 14-79
service 5-17
calendar integration 20-33
call history 20-8
capacity planning 27-33
clustering over the WAN 20-21
clusters 20-10
components 20-3
deployment models 20-13, 20-17
described 20-1, 20-2
end user 20-4
Exchange Web Services Calendar integration 20-36
federation 20-22
groups 20-8
guidelines 20-9
IBM Lotus Sametime 20-43
instant messaging storage requirements 20-32
integration with third-party applications 20-41
interactions between components 20-17
message archiving and compliance 20-30
Microsoft Communications Server 20-41
migration 28-16
mobility integration 20-37
Outlook Web Access Calendar integration 20-34
policy 20-8
polling model 20-39
presentity 20-2
protocol interfaces 20-40
real-time eventing model 20-38
SCCP 20-7
server guidelines 20-40
server performance 20-17
server redundancy 20-13
servers 20-9
server synchronization 20-10
SIP 20-5
speed dial 20-7
SUBSCRIBE calling search space 20-8
synchronization of servers 20-10
Third-Party Open API 20-38
Unified CM 20-5
presentity 20-2
preservation of calls 5-10
PRI 15-6
primary extension 20-4
Primary Rate Interface (PRI) 15-6
Prime Collaboration 27-47, 29-2
Prime Collaboration Analytics 27-47, 29-13
Prime Collaboration Assurance 27-47
Prime Collaboration Deployment 28-3
Prime compliance 29-1
Prime License Manager (Prime LM) 9-8, 28-9
Prime LM 9-8, 28-9
prioritization of traffic 3-38
Private Internet Exchange (PIX) 4-23, 4-29
Private Switch ALI 15-3
privileges for making calls 14-42
Product Activation Key (PAK) 28-10
progress_ind alert enable 8 command 15-14
propagation of database 9-11
ARP 3-63, 4-12
BFD 22-9
BGP 22-9
CAPWP 3-54
CDP 4-6
cRTP 3-37, 3-40
GARP 4-12
GLBP 3-10
H.323 4-30, 5-4, 6-4, 9-39
HSRP 3-10, 10-24
IPSec 10-14, 10-23
LDAP 9-11, 16-1, 27-31
LWAPP 3-54
MGCP 5-4
MISTP 3-5
MLP 3-37
NTP 3-33
RCP 4-13
RIP 4-25
routing 3-12
RSTP 3-5, 3-7
RSVP 3-34, 13-3
RTP 10-24
SCCP 5-4, 7-10, 7-24, 14-15, 20-7
SIMPLE 20-9
SIP 5-7, 5-11, 6-4, 6-6, 6-7, 7-18, 7-27, 8-36, 9-43, 10-24, 14-16, 14-18, 14-19, 20-5
SMTP 19-28
SNMP 15-7
SOAP 20-10
SRTP 3-45, 4-18
STP 3-7
TLS 4-18
UDP 10-24
VPIM 19-28
VRRP 3-10
provisioning servers 9-26
line mode with Unified CM Assistant 18-21
PSAP 15-2, 15-11, 15-17
911 calls 15-2
access to remote sites 10-14, 10-23
destination number 14-79
traffic patterns 27-37
voice over the PSTN (VoPSTN) 10-22
public safety answering point (PSAP) 15-2, 15-11, 15-17
Public Switched Telephone Network (PSTN) 10-14, 10-23, 14-79, 15-2
publisher server 9-6, 10-45
PVDM 7-31
PVDM2 11-25
PVDM3 11-25
QBE 9-33, 19-23
QBSS 3-64, 3-68
for analog endpoints 8-8
for Cisco Unified Computing System (UCS) 3-20
for contact center 24-14
for desk phones 8-13
for LAN 3-15
for mobile clients and devices 23-69
for mobile endpoints 8-34
for music on hold 7-42
for security 4-21
for software-based endpoints 8-26
for Unified CM Assistant 18-33
for video 8-25, 13-42
for video endpoints 8-21
for WAN 3-34, 3-37
for wireless endpoints 8-31
for wireless LAN 3-65
QoS Basic Service Set (QBSS) 3-64, 3-68
for analog endpoints 8-8
for Cisco Unified Computing System (UCS) 3-20
for contact center 24-14
for desk phones 8-13
for LAN 3-15
for mobile clients and devices 23-69
for mobile endpoints 8-34
for music on hold 7-42
for security 4-21
for software-based endpoints 8-26
for Unified CM Assistant 18-33
for video 8-25, 13-42
for video endpoints 8-21
for WAN 3-34, 3-37
for wireless endpoints 8-31
for wireless LAN 3-65
quality of voice transmissions 7-39
queue depth 3-52
queuing of calls 24-2
queuing of voice traffic 3-18, 3-67
Quick Buffer Encoding (QBE) 9-33, 19-23
radio frequency (RF) 8-29
Rapid Spanning Tree Protocol (RSTP) 3-5, 3-7
rate of error 10-47
RBAC 29-4
RBOC 15-3
RCC 20-9, 20-41
RCP 4-13
RDNIS 19-8
real-time eventing model 20-38
Real Time Monitoring Tool (RTMT) 16-3
Real-Time Transport Protocol (RTP) 10-24
and silent monitoring 24-7, 25-3
calls 25-1
MediaSense 25-8
SPAN method 25-2
Redirected Dialed Number Information Service (RDNIS) 19-8
Redirector servlet 18-36
call processing 9-17
cluster configurations 9-19
Extension Mobility 18-16
for messaging 19-18
for Mobile Connect 23-47
for Mobile Voice Access 23-57
for presence servers 20-13
for remote sites 10-15
for Unified CM Assistant 18-24
gateway support for 5-3, 5-10
IP Phone Services 18-6
load balancing 9-21
TFTP services 3-31
WebDialer 18-40
Regional Bell Operating Company (RBOC) 15-3
for call admission control 13-10, 13-11
maximum number 27-14
Remote Call Control (RCC) 20-9, 20-41
Remote Copy Protocol (RCP) 4-13
caller ID matching 23-54
phone pickup 23-40, 23-53
profile 23-57
Remote Device 9-32
remote enterprise mobility 23-26
Remote Expert Solution 24-18
remote failover deployment model 10-54
Remote Monitoring (RMON) 29-10
remote site survivability 10-15
re-packetization of a stream 7-9
replication network 13-15
replication of database 9-11
Representational State Transfer (REST) 20-38
rerouting calling search space 23-57
resilience 9-1
Resource Reservation Protocol (RSVP) 3-34, 13-3
REST 20-38
Extension Mobility 18-19
IP Phone Services 18-8
Unified CM Assistant 18-29
WebDialer 18-42
RF 8-29
RFC 2833 5-7, 7-9
rich media conferencing 11-1
Ring All Shared Lines 23-59
RIP 4-25
RMON 29-10
roaming 3-60
Roaming Sensitive Settings 23-18
DHCP server 4-10
network extensions 4-9
role-based access control (RBAC) 29-4
roles in the network infrastructure 3-3
root guard 3-7
round-trip time (RTT) 10-46, 10-49
Routed Access Layer 3-7
routed ASA firewall 4-25
access control list (ACL) 4-22
branch office 7-45
flash 7-45
roles and features 3-3
selective for E911 15-4
filters 14-27
group devices 14-30
groups 14-28, 14-30
lists 14-30
patterns 14-22, 14-27
selection of 14-81
calling line ID 14-28
calls 14-22, 23-69
digit manipulation 14-28
inbound calls 5-16
inter-VLAN 8-21, 8-27
least-cost 5-20
outbound calls 5-17
protocols 3-12
time-of-day (ToD) 14-89
Routing Information Protocol (RIP) 4-25
RSTP 3-5, 3-7
described 13-3
WAN infrastructure 3-34
RTMT 16-3, 29-26
RTP 10-24
RTT 10-46, 10-49
SaaS 22-5
architecture 10-59
described 10-59
SAML 16-31, 16-32, 16-34, 20-27, 23-82, 27-19
SAN 4-20, 10-58
IP Phone Services 18-7
Unified CM 9-1
scavenger class traffic 3-40
DTMF signaling 7-10
gateway support for 5-4
music on hold (MoH) 7-24
phones 14-15
presence 20-7
user input on phones 14-15
schema 16-1
SDK 16-4
search base for directories 16-13
Section 255 8-5
Section 508 8-5
Secure Mobility Client 8-33
secure mode for phones 18-15
Secure Real-time Transport Protocol (SRTP) 4-18
secure remote enterprise attachment 8-14, 8-22, 8-27, 8-34
access control list (ACL) 4-22
Cisco Unified Border Element 4-31
conferences 4-30, 11-15, 11-24
configuration example 4-36
data center 4-27
DHCP Snooping 4-10
DHCP starvation attack 4-11
directories 16-18
endpoints 4-15
Extension Mobility 18-14
firewalls 4-23, 4-37
gateways 4-28
infrastructure 4-5
in general 4-1, 4-2
intracluster communications 9-12
IPv6 addressing 4-6
layers 4-4
lobby phone example 4-36
MAC CAM flooding 4-8
media resources 4-28
PC port on the phone 4-15
phones 4-15
phone settings 4-17
physical access 4-5
policy 4-2
QoS 4-21
rogue network extensions 4-9
servers 4-35
switch port 4-7
voice VLAN 4-16
VPN clients 4-20
web access 4-17
WebEx 20-47
Security Assertion Markup Language (SAML) 16-31, 16-32, 16-34, 20-27, 23-82, 27-19
Security Enhanced Linux (SELinux) 4-35
selecting the proper route 14-81
selective router 15-3, 15-4
SELinux 4-35
sending multicast voice messages 18-48
Sequenced Routing Update Protocol (SRTP) 3-45
capacity planning 9-26, 27-14
clusters 9-5, 20-10
co-located 3-26
co-resident DHCP 3-27
co-resident MoH 7-32
CTI Manager 9-22
data center 3-12
farm 3-12
for DHCP 3-27
for media resources 7-1
for music on hold 7-32
for presence 20-9
multiple Unified CM servers 19-22
paging server 18-48
performance 9-26, 20-17
publisher 9-6, 10-45
redundancy 20-13
security 4-35
standalone 3-27, 7-32
subscriber 9-6
synchronization of 20-10
TFTP 9-7, 9-22
Service Advertisement Framework (SAF)
architecture 10-59
described 10-59
service discovery 23-80
Service Inter-Working (SIW) 3-37, 10-14, 10-23
for collaboration 22-1
for IP phones 18-2
prefix 5-17
supplementary 5-3
within a cluster 9-5
service set identifier (SSID) 3-60, 3-63
Redirector 18-36
WebDialer 18-35
Session Initiation Protocol (SIP)
annunciator 7-18
delayed offer 7-10
dial rules 14-19
early offer 7-10
for distributed call processing 10-24
for interoperability of Unified CM and Unified CME 9-43
gateways 5-11
gateway support for 5-7
music on hold (MoH) 7-27
phones 8-36, 14-16, 14-18
presence 20-5
trunks 6-4, 6-6, 6-7
Type-A phones 14-16
Type-B phones 14-18
Session Management Edition (SME) 10-24, 10-25, 13-46, 25-13
settings for IP phones 4-17
shadow location 13-18
shaping traffic 3-42
line appearances 3-51, 15-17
line mode with Unified CM Assistant 18-22
locations 13-16
signaling encryption 3-50, 3-51
signal strength 5-15
silent monitoring and recording of calls 24-7, 25-3
SIMPLE 20-9
Simple Mail Transfer Protocol (SMTP) 19-28
Simple Network Management Protocol (SNMP) 15-7
Simple Object Access Protocol (SOAP) 20-10
simplified configuration for mobile client users 23-77
single-cluster deployment 20-18
single data center 4-39
single inbox 19-43
Single Number Reach 23-35
Single Sign On (SSO) 4-35, 16-31, 16-32, 20-46, 22-25, 23-82
Single Sign-On (SSO) 20-4, 20-27, 27-19
single sign-on (SSO) 16-1
deployment model 7-37, 7-44, 10-9, 24-8, 29-28
messaging model 19-5
Singlewire InformaCast 18-48
annunciator 7-18
delayed offer 7-10
dial rules 14-19
Early Offer 7-10
for distributed call processing 10-24
for interoperability of Unified CM and Unified CME 9-43
gateways 5-11
gateway support for 5-7
MTP requirements 7-13
music on hold (MoH) 7-27
phones 8-36, 14-16, 14-18
presence 20-5
route pattern 14-29
routing requests 14-49
trunks 6-4, 6-6, 6-7
Type-A phones 14-16
Type-B phones 14-18
SIP for Instant Messaging and Presence Leveraging Extensions (SIMPLE) 20-9
site-based design 10-5
site survey for wireless network 8-29
Cisco Jabber clients 27-17
design and deployment considerations 27-1
factors to consider 27-9
methodology 27-2
tool 9-26, 27-10, 27-13
Unified CM servers 9-26
Skinny Client Control Protocol (SCCP)
DTMF signaling 7-10
gateway support for 5-4
music on hold (MoH) 7-24
phones 14-15
presence 20-7
user input on phones 14-15
SME 10-24, 10-25, 13-46, 25-13, 27-12
SMTP 19-28
sn attribute 16-10
SNMP 15-7
snooping 4-10
SOAP 20-10
SocialMiner 24-6
softphone mode (audio on computer) 8-25, 21-5
audio conferencing bridge 11-25
endpoints 8-25
media resource capacities 7-31
MTP resources 7-16
software as a service (SaaS) 22-5
Software Development Kit (SDK) 16-4
SPAN 25-2, 25-3
Spanning Tree Protocol (STP) 3-7
speed dial presence 20-7
split tunneling 23-92
SRST 7-45, 8-14, 8-22, 8-27, 8-31, 8-35, 8-36, 9-18, 10-14, 10-15, 10-18, 15-4
SRST Manager 10-20
SRSV 19-8
SRTP 3-45, 4-18
SSID 3-60, 3-63
SSO 16-1, 16-31, 16-32, 20-4, 20-27, 20-46, 22-25, 23-82, 27-19
standalone analog gateways 8-6
standalone server 3-27, 7-32
static ANI interface 15-11
static memory 27-4
stealth firewall 4-26
storage area networking (SAN) 10-58
STP 3-7
Subject Alternative Names (SAN) 4-20
SUBSCRIBE calling search space 20-8
subscriber server 9-6
Sun ONE Directory Server 16-10, 16-16
design considerations 9-42
for H.323 endpoints 7-14
on gateways 5-3, 5-7
survey of wireless network 8-29
Survivable Remote Site Telephony (SRST) 7-45, 8-14, 8-22, 8-27, 8-31, 8-35, 8-36, 9-18, 10-14, 10-15, 10-18, 15-4
Survivable Remote Site Telephony (SRST) Manager 10-20
Survivable Remote Site Voicemail (SRSV) 19-8
Switched Port Analyzer (SPAN) 25-2, 25-3
port security 4-7
roles and features 3-3
SX Series video endpoints 8-19
directories 16-9, 16-10
presence servers 20-10
Unified CM database 16-30
system memory 27-4
Tail End Hop Off (TEHO) 14-71
TAPI 9-22
TCS 25-13
TDM gateways 5-2
TEHO 14-71
Telecommunications Act 8-5
telephone record and playback (TRaP) 19-5
telephone user interface (TUI) 19-5
Telephony Service Provider (TSP) Audio 22-27
call admission control 13-22
call routing 14-52
dial plan 14-52
endpoints 4-18, 8-17, 8-18, 8-19, 8-20
interoperability 8-23, 13-42
Quality of Service (QoS) 8-25, 13-42
TelePresence Conductor 11-34, 11-41
TelePresence Content Server (TCS) 25-13
TelePresence ISDN Link 5-3
TelePresence Management Suite (TMS) 8-5, 16-31, 22-24, 29-23
TelePresence Management Suite Extension Booking API (TMSBA) 29-23
TelePresence Management Suite Extension for IBM Lotus Notes (TMSXN) 29-23
TelePresence Management Suite Extension for Microsoft Exchange (TMSXE) 22-24, 29-23
TelePresence Management Suite Provisioning Extension (TMSPE) 22-24, 29-25
Telepresence System Integrator C Series 8-19
TelePresence Video Communication Server ( see also VCS) 8-5
termination of calls 7-4
test calls for 911 15-17
Tested Reference Configuration (TRC) 9-4, 10-55
IP phones 8-36
SIP phones 8-36
third-party CA certificates 4-20
Third-Party Open API 20-38
third-party XMPP clients 20-49, 21-23
third-party XMPP clients and applications 21-2, 27-20
time-of-day (ToD) routing 14-89
timer control mobile voicemail avoidance 23-44
timers for call signaling 5-14
time synchronization 3-33
TLS 4-18
TMSBA 29-23
TMSPE 22-24, 29-25
TMSXE 22-24, 29-23
TMSXN 29-23
ToD 14-89
topology for call admission control 13-36
TPC 3-60
tracking domain 15-21, 15-22
bearer traffic 3-45
call control 3-49, 3-52
classification 3-4, 3-16, 3-66
conferencing and collaboration 27-8
contact centers 27-7
engineering 27-5, 27-6
planning for WebEx 22-12
prioritization 3-38
provisioning for 3-45
PSTN traffic patterns 27-37
queuing 3-18, 3-67
shaping 3-42
video bearer traffic 3-48
video calls 27-8
voice bearer traffic 3-45, 27-6
voice calls 27-6
Cisco Unity 19-33
described 7-6
hardware resources 7-7
resources 7-7
caller ID 23-61
of calling and called numbers 14-57, 14-58
translation of digits 14-25, 21-6
translation patterns 14-25, 21-6
Transmit Power Control (TPC) 3-60
transparent ASA firewall 4-26
Transport Layer Security (TLS) 4-18
TRaP 19-5
TRC 9-4, 10-55
Trivial File Transfer Protocol (TFTP) 3-25, 3-28, 9-5, 9-22
troubleshooting for clustering over the WAN 10-47
TRP 3-18, 4-40, 7-17
architecture 6-3
comparing H.323 and SIP 6-4
described 6-1
features supported 6-4
SIP 6-6, 6-7, 7-18
utilization of 29-11
Trusted Relay Point (TRP) 3-18, 4-40, 7-17
TSP Audio 22-27
TUI 19-5
two-stage dialing 23-52, 23-54
TX1300 Series video endpoints 8-20
TX9000 Series video endpoints 8-20
Type-A phones 14-16
Type-B phones 14-18
UC Integration for Microsoft Office Communicator 21-2
high availability 9-23
QoS 3-20
virtualized servers 10-55
UDLD 3-7
UDP 3-40, 10-24
UDS 21-9, 23-82
UN 5-7
unassigned DNs 14-68
unicast call flow 7-26, 7-29
unicast music on hold 7-19, 7-24, 7-41
UniDirectional Link Detection (UDLD) 3-7
Unified Analysis Manager 29-26
Unified Border Element 4-31, 25-11
Unified Border Element Phone Proxy 23-30
Unified CCE 24-3
Unified CCMP 24-6
Unified CCX 24-6
call recording and monitoring 25-9
capacity planning 27-13
database synchronization 16-30
groups 10-48, 10-54
presence 20-5
sizing tool 9-26
Unified CM Assistant 18-20, 27-26
capacity planning 27-48
design considerations 9-32
distributed call processing 10-24
interoperability with Unified CM 9-39
Unified CM Express (Unified CME)
capacity planning 27-48
design considerations 9-32
distributed call processing 10-24
interoperability with Unified CM 9-39
Unified Communications Management Suite 29-1
Unified Communications Manager Assistant (Unified CM Assistant) 18-20
Unified Communications Manager Real-Time Monitoring Tool (RTMT) 29-26
Unified Communications Sizing Tool 9-26
applications and services layer 17-1
call routing layer 12-1
introduction 1-1
operations and serviceability layer 26-1
Unified Computing System (UCS)
high availability 9-23
QoS 3-20
virtualized servers 10-55
Unified Contact Center 24-1
Unified Contact Center Enterprise (Unified CCE) 24-3
Unified Contact Center Express (Unified CCX) 24-6
Unified Contact Center Management Portal (Unified CCMP) 24-6
Unified Customer Voice Portal (Unified CVP) 24-4
Unified CVP 24-4
Unified EIM 24-7
Unified E-Mail Interaction Manager (Unified EIM) 24-7
Unified IC 24-7
Unified Intelligence Center (Unified IC) 24-7
Unified MeetingPlace 27-43, 27-44
unified messaging ( see also messaging) 19-1
Unified Mobility 23-1, 23-36, 23-57, 23-94, 27-21, 27-51
Unified PM 29-14
Unified Provisioning Manager (Unified PM) 29-14
Unified Reporting 29-27
Unified Service Monitor (Unified SM) 29-7
Unified SM 29-7
Unified Survivable Remote Site Telephony (SRST) 10-15
Unified Web Interaction Manager (Unified WIM) 24-7
Unified WIM 24-7
uninterrupted power supplies (UPS) 3-13
Unity 19-1, 19-7, 19-20
Unity Connection 19-7, 19-18
Unity Express 19-23
Unity Telephony Integration Manager (UTIM) 19-40, 19-42
Universal Line Template 16-16
Unsolicited Notify 7-9
Unsolicited SIP Notify (UN) 5-7
UP 3-66
UplinkFast 3-7
UPS 3-13
URI dialing 14-24, 14-49, 14-50, 14-51
URLs for WebDialer 18-39
user control mobile voicemail avoidance 23-45
User Datagram Protocol (UDP) 3-40, 10-24
User Data Service (UDS) 21-9, 23-82
user hold 7-21
UserID 16-10
user priority (UP) 3-66
application users 16-7
directory search base 16-13
end users 16-7
input on phones 14-15, 14-16, 14-18
UTIM 19-40, 19-42
V3PN 10-14, 10-23
VAD 27-38
VAF 3-41
variable length on-net dial plan 23-23
VATS 3-43
call control 8-5
capacity planning 9-29
clustering 9-14
design considerations 9-31
dial plan 14-52
directory integration 16-31
high availability 9-24
integration with Unified CM 14-73
interoperability with Unified CM 9-43
security 4-33
TelePresence Management Suite (TMS) 29-23
VDI 21-27
VDS 25-3
vertical markets 24-18
bandwidth utilization 13-29
bearer traffic 3-48
call admission control 13-29, 13-42
call recording 25-8
conferences 11-26
endpoints 8-16, 15-16
gateways 5-12
interoperability 7-8, 8-23, 13-42
migration to Unified CM 28-12
over wireless LAN (WLAN) 23-67
Quality of Service (QoS) 8-25, 13-42
rate adaptation and resolution 21-17
traffic characteristics 27-8
traffic classification 3-17
VLAN 4-6
Video Communication Server (VCS)
call control 8-5
capacity planning 9-29
clustering 9-14
design considerations 9-31
dial plan 14-52
directory integration 16-31
high availability 9-24
integration with Unified CM 14-73
interoperability with Unified CM 9-43
security 4-33
TelePresence Management Suite (TMS) 29-23
videoconferencing 27-44
ViewMail for Outlook (VMO) 19-5
Virtual Desktop Infrastructure (VDI) 21-27
of call processing 9-3
of Cisco Unity Connection 19-31
Virtualization Experience Media Engine (VXME) 8-35, 21-26
virtualized servers 10-55, 28-11
virtual LAN (VLAN) 3-5, 3-60
virtual machine 28-11
virtual network 4-38
Virtual Private Network (VPN) 4-38, 10-14, 10-23
Virtual Private Network Routing and Forwarding (VRF) 4-38
Virtual Router Redundancy Protocol (VRRP) 3-10
virtual software switches 3-20
visiting cluster 18-15
access control list (ACL) 4-22
number of devices per VLAN 3-5
separate VLANs for voice and data 3-60
video 4-6
voice 4-6, 4-16
VMO 19-5
VMware 3-20, 10-55
bandwidth requirements 3-40
bearer traffic 3-45
gateways 5-1, 8-6
port integration 19-40, 19-42
termination 7-4
traffic 27-6
VLAN 4-6, 4-16
voice-activated conference view 11-26
voice activity detection (VAD) 27-38
Voice-Adaptive Fragmentation (VAF) 3-41
Voice-Adaptive Traffic Shaping (VATS) 3-43
Voice and Video Enabled IPSec VPN (V3PN) 10-14, 10-23
avoidance 23-44
Cisco Unity 19-1
Cisco Unity Express 19-23, 19-29
for local failover 10-53
mobile users 23-44
networking 19-28
single inbox 19-43
third-party systems 19-48
unified messaging 19-1
with Mobile Connect 23-44
voice messaging 19-1, 27-41
voice over IP (VoIP) 3-45
voice over the PSTN (VoPSTN) 10-22
Voice Profile for Internet Mail (VPIM) 19-28
voice quality 7-39
voice quality monitoring 29-8, 29-11
voice rtp send-recv command 15-14
voice traffic 27-6
VoiceXML (VXML) 23-49, 23-50
VoIP 3-45
VoPSTN 10-22
VPIM 19-28
VPN-less access 10-35
VPN-less secure remote connectivity 23-30
VRF 4-38
VRRP 3-10
vSphere 3-20
vSphere Distributed Switch (VDS) 25-3
VXI 27-13
VXME 8-35, 21-26
VXML 23-49, 23-50
aggregation router 3-3
infrastructure 3-34
web access from IP phone 4-17
WebDialer 18-35, 27-27
WebEx 22-5, 23-68
WebEx Collaboration Cloud 22-5
WebEx Connect 27-20
WebEx Meetings 8-33, 23-95
WebEx Meetings Server 22-13
WebEx Messenger 20-44
WebEx Messenger Service 21-22
weighted fair queuing 3-38
weights for call admission control 13-4
WEP 8-29
call admission control 13-2
call processing 9-2
call recording and monitoring 25-1
Cisco Unified Contact Center 24-2
collaboration clients and applications 21-3
Collaboration System migration 28-2
conferencing 22-2
deployment models 10-1
dial plan 14-2
emergency services 15-2
endpoints 8-2
gateways 5-1
LDAP directory integration 16-2
media resources 7-2
mobility applications 23-3
network infrastructure 3-4
network management 29-2
presence 20-2
rich media conferencing 11-2
security 4-2
sizing considerations 27-2
trunks 6-2
Unified CM applications 18-2
voice messaging 19-2
white list 20-48
Wi-Fi Multimedia (WMM) 3-67
Wi-Fi Multimedia Traffic Specification (WMM TSPEC) 3-68
wildcard route pattern 14-27
Windows Internet Naming Service (WINS) 3-27
wink start 8-7
WINS 3-27
Wired Equivalent Privacy (WEP) 8-29
access points 3-54
endpoints 3-56, 8-28
IP Phone 7921G 8-28
IP Phone 7925G 8-28
IP Phone 7925G-EX 8-28
IP Phone 7926G 8-28
IP phones 8-28
LAN 3-53
LAN controller (WLC) 3-55, 3-64
wireless LAN (WLAN) 3-53, 8-33
WLAN infrastructure 3-53, 8-33
WLC 3-55, 3-64
WMM 3-67
WMM TSPEC 3-68
WS-SVC-CMM-ACT module 7-7
XMPP clients 20-49, 21-2, 21-21, 21-23, 27-20
zones for gatekeepers 13-3
Index
! in route patterns 14-27
@ in route patterns 14-27
+ dialing 14-57
+E.164 numbering plan 14-74
1040 Sensor 29-8
1100 Video Endpoint 8-18
1700 Series Routers 7-7
2800 Series Routers 7-7, 7-16
3500 Series Video Gateways 5-12
3800 Series Routers 7-7, 7-16
3900 Series SIP Phones 8-11
500 Video Endpoint 8-18
508 conformance 8-5
6900 Series Phones 8-9
7800 Series Phones 8-12
7900 Series Phones 8-8
7905_7912 dial rules 14-19
7921G Wireless IP Phone 8-28
7925G-EX Wireless IP Phone 8-28
7925G Wireless IP Phone 8-28
7926G Wireless IP Phone 8-28
7940_7960_OTHER dial rules 14-19
802.1s 3-5
802.1w 3-5, 3-7
802.1X authentication 4-14
802.3af PoE 3-13
8800 Series Phones 8-10
8900 Series Phones 8-10, 8-17
9.@ route pattern 14-27
911 calls 14-69, 15-1
9900 Series Phones 8-10, 8-17
AA 19-23
dial plan considerations 14-70, 14-78
for video calls 5-18
for Voice over PSTN 10-22
with Cisco Unity 19-8
AC 18-43
access codes 14-79, 23-43
access control list (ACL) 4-22
accessibility of endpoint features 8-5
Access Layer 3-5
access lists for Mobile Connect calls 23-46
access numbers 23-54
access point (AP) 3-53, 3-54, 3-63, 8-28
ACL 4-22
Active Directory (AD) 16-10, 16-15, 16-19, 16-24
Active Directory Application Mode (ADAM) 16-12, 16-29
Active Directory Lightweight Directory Services (AD LDS) 16-21
ADAM 16-12, 16-29
Adaptive Security Appliance (ASA) 4-23, 4-29
flat 23-23
MAC 4-8
security 4-6
security issues 4-5
Address Resolution Protocol (ARP) 3-63, 4-12
AD LDS 16-21
Administrative XML Layer (AXL) 29-6
advanced formulas for bandwidth calculations 3-50
AFT 15-23
agent desktop 25-13
agents for call processing 10-24
Aggregation Services Router (ASR) 22-5
AHT 27-6
alias normalization 14-74
ALI Formatting Tool (AFT) 15-23
all trunks busy 15-14
connection types 8-7
endpoints 8-6
gateways 5-2, 8-6
interface modules 8-7
standalone gateways 8-6
Analysis Manager 29-26
Analytics 29-13
anchoring calls in the enterprise 23-58
Android 8-32, 23-65, 23-79, 23-86
annunciator 7-17
answer supervision 15-14
AnyConnect 23-95
AnyConnect Secure Mobility Client 8-33
AnyConnect VPN 23-92
Apple iOS 8-32
application dialing rules 21-7, 23-54
Attendant Console 18-43
described 18-1
Extension Mobility 18-8, 18-29
for mobile users 23-1
IP Manager Assistant 18-20
IP Phone Services 18-2
security 4-35
Unified Communications Manager Assistant 18-20
WebDialer 18-35
applications and services layer 17-1
application users 16-7
applications and services layer 17-2
call control and routing 12-2
call processing 9-2
Cisco Jabber 21-3
Cisco UC Integration for Microsoft Lync 21-23, 27-20
Cisco UC Integration for Microsoft Office Communicator 27-20
Cisco Unified Communications Manager Assistant 18-21, 18-22
Cisco Unified Contact Center 24-2
Cisco WebEx Connect 27-20
collaboration system 2-1
conferencing 22-3
deployment models 10-3
directories 16-7
endpoints 8-2
Enterprise Feature Access 23-56
Extension Mobility 18-9
IP Phone Services 18-2
media resources 7-2
Mobile Connect 23-46
Mobile Voice Access 23-56
mobility clients and devices 23-66
operations and serviceability layer 26-2
presence 20-9
Service Advertisement Framework (SAF) 10-59
trunks 6-3
voice and video over WLAN 3-53
WebDialer 18-35, 18-38
wireless LAN 3-53
area code 14-79
ARP 3-63, 4-12
ASA 4-23, 4-29
ASR 22-5
Assistant Console 18-33
Assurance 29-4
Asynchronous Transfer Mode (ATM) 3-37, 10-14, 10-23
Attendant Console (AC) 18-43, 27-28
audio conferencing 11-14
audio on computer 8-25, 21-5
audio sources 7-41
database 3-55
mechanisms 16-38
of phones 4-18, 8-29
of users 16-9, 16-21
Security Assertion Markup Language (SAML) 16-34
authentication and encryption 4-18
auto-detection 9-39
auto-generated directory numbers 16-16
automated alternate routing (AAR)
dial plan considerations 14-70, 14-78
for video calls 5-18
for Voice over PSTN 10-22
with Cisco Unity 19-8
automated attendant (AA) 19-23
automatic line creation 16-16
Automatic Location Identification (ALI) 15-5, 15-23
Automatic Location Identifier (ALI) 15-3
Automatic Number Identification (ANI) 15-3, 15-5, 15-7, 15-11
average hold time (AHT) 27-6
AXL 29-6
BackboneFast 3-7
advanced formulas 3-50
best-effort 3-36
call control traffic 3-49, 3-50, 3-52
consumption 3-44, 3-46
for Cisco Unity 19-32
for conferencing 22-12
for contact center 24-14
for shared line appearances 3-51
for video calls 13-29
for WebEx 22-12
general rule 10-44
guaranteed 3-35
management of 13-3
provisioning 3-19, 3-35, 3-44
requirements for call admission control 13-9
requirements for gatekeepers 13-3
voice class requirements 3-40
Basic Directory Integration (BDI) 23-81
BDI 23-81
beacons 3-64
Bearer Capabilities Information Element (bearer-caps) 5-15
bearer-caps command 5-15
bearer traffic 3-45
best-effort bandwidth 3-36
Best Effort Early Offer 6-23, 6-25, 7-12
centralized call processing 10-15
Cisco Unified Communications Manager Express (Unified CME) 9-41
Cisco Unity 19-32
Cisco Unity Connection 19-32
Cisco Unity Express (CUE) 19-46
distributed call processing 10-24
LDAP synchronization 16-18
music on hold 7-40
single-site deployment 10-11
voice messaging 19-32
WAN design 3-34
BFD 22-9
BGP 22-9
BHCA 10-49, 27-5, 27-21, 27-49
BHCC 27-5
Bidirectional Forwarding Detection (BFD) 22-9
bill-to number (BTN) 15-6
blade servers 10-56
BLF 20-7
blocking factor 27-6
blocking numbers 23-54
Bluetooth 3-61, 8-15, 8-22, 8-30, 8-35, 23-61
Border Gateway Protocol (BGP) 22-9
BPDU 3-7
branch office router 7-45
bridge protocol data unit (BPDU) 3-7
Bring Your Own Device (BYOD) Infrastructure 23-77
broadcast messages 18-48
B-Series Blade Server 10-56, 10-58
BTN 15-6
bump in the wire 4-26
bursting 3-43
bursty traffic 27-6
Business Edition 9-2, 9-24, 9-28, 9-31, 23-62, 27-48, 27-51
business-to-business communications 10-37
busy hour 27-5
busy hour call attempts (BHCA) 10-49, 27-5, 27-21, 27-49
busy hour call completions (BHCC) 27-5
busy lamp field (BLF) 20-7
BYOD 23-77
CAC ( see call admission control)
calendar integration for presence 20-33
bandwidth management 13-3
bandwidth requirements 13-9
components 13-3
described 13-1
design considerations 13-36
dual data center 13-37
effective path 13-4
elements 13-3
enhanced locations 13-4
example bandwidth deductions per call 13-25
for contact center 24-15
for music on hold 7-42
for Session Management Edition (SME) 13-46
for TelePresence 13-22, 13-42
for video 13-29, 13-42
gatekeeper 13-3
links 13-4, 13-5
locations 13-43
migration to Enhanced Locations CAC 13-34
moving devices to a new location 15-15, 23-15
MPLS cloud 13-38
paths 13-4
regions 13-10, 13-11
replication network 13-15
SIP trunks 13-23
topologies 13-36
weights 13-4
call anchoring 23-58
for emergency services 15-11, 15-17
from the PSAP 15-11, 15-17
call center 24-1
Call Control Discovery (CCD) 10-59
call control traffic 3-49, 3-52
call detail record (CDR) 10-46, 27-15, 29-10
caller ID matching 23-54, 23-55, 23-58
caller ID transformations 23-61
multicast music on hold 7-24, 7-27
music on hold 7-24, 7-27
unicast music on hold 7-26, 7-29
Call Forward Unregistered (CFUR) 14-70
call hand-in 23-74
call handoff 23-74, 23-84
call hand-out 23-74, 23-84
calling line ID (CLID) 14-28
in 911 calls 15-6
localization 14-62
calling privileges 14-42
calling restrictions 14-42
calling search space 20-8
calling search spaces 14-42, 14-43, 20-8, 23-57
call management record (CMR) 10-46, 27-15, 29-10
agents 10-24
architecture 9-2
capacity planning 9-26
centralized 10-11, 19-7, 19-11, 24-8, 29-29
design considerations 9-30
distributed 10-22, 24-10, 29-31
guidelines 9-1
hardware platforms 9-4
high availability 9-15
redundancy 5-3, 9-17
subscriber server 9-6
architectural layer 12-1
for emergency calls 15-22
inbound 23-69
outbound 23-70
911 15-1
classification of 14-29
dual control 10-40
emergency 14-69, 15-1
forwarding 14-45
history 20-8
hold 7-21
inbound 5-16
monitoring 25-1
music on hold 7-19
outbound 5-17
pickup at desk phone 23-39
pickup at remote destination phone 23-40
preservation of 5-10
privileges 14-42
queuing 24-2
recording 25-1
routing 5-16, 5-17, 14-22, 15-22
signaling 5-14
calls per second (cps) 27-5
CAM 4-8
CAMA 15-6
access switch 3-3
deployment model 10-9, 29-28
infrastructure requirements 3-1
applications and serviceability layer 17-4
Attendant Console 18-46, 27-28
Business Edition 9-28, 27-48
by product 27-13
call processing 9-26
call recording and monitoring 25-16
call routing 12-3
call traffic 27-21
Cisco IM and Presence 27-33
Cisco mobility clients and devices 23-96
Cisco Prime Collaboration 27-47
Cisco Prime Collaboration Analytics 27-47
Cisco Prime Collaboration Assurance 27-47
Cisco UC Integration for IBM Sametime 27-20
Cisco UC Integration for Microsoft Lync 21-25, 27-20
Cisco Unified Communications Manager Express (Unified CME) 27-48
Cisco WebEx Connect 27-20
Cisco WebEx Messenger service 20-48, 21-22
clusters 27-14
codecs 27-39
collaboration clients and applications 27-17
collaboration system 2-4
conferencing 27-42
contact center 24-17
CTI applications 9-35, 27-23
deployment models 10-5
design and deployment considerations 27-1
dial plan 27-22
emergency services 27-34
endpoints 8-39, 27-16
Extension Mobility 18-18, 27-25
factors to consider 27-9
gateways 27-37
instant messaging storage requirements 20-32
IP Phone Services 18-7
Jabber Desktop Clients 21-10
LDAP directory integration 27-31
locations 27-14
media resources 7-31, 27-28
megacluster 27-32
music on hold (MoH) 7-32, 7-34, 27-30
operations and serviceability layer 26-3
performance overload 27-39
performance tuning 27-39
phones 8-39
presence 27-33
regions 27-14
servers 27-14
sizing tools 27-10
tools 9-26, 27-10
Unified CM 27-13
Unified CM Assistant 18-27, 27-26
Unified CM servers 9-26
Unified MeetingPlace 27-43, 27-44
Unified Mobility 23-62, 27-21
Video Communication Server (VCS) 9-29
videoconferencing 27-44
Virtualization Experience Media Engine (VXME) 21-27
voice activity detection (VAD) 27-38
voice messaging 27-41
WebDialer 18-41, 27-27
WebEx 22-12
wireless networks 3-59, 8-29
XMPP clients 27-20
CAPWAP 3-54
CAR 10-46
CCA 3-64, 22-9
CCD 10-59
CDP 4-6
CDR Analysis and Reporting (CAR) database 10-46
Centralized Automatic Message Accounting (CAMA) 15-6
centralized messaging 19-7
deployment model 10-11, 24-8, 29-29
distributed messaging 19-11
migration to 28-5
Voice over the PSTN 10-22
centralized messaging 19-5, 19-7, 19-15, 19-22
centralized TFTP services 3-32
Certificate Signing Request (CSR) 4-20
CFUR 14-70
channels for wireless devices 3-60
CIR 3-43
Cisco 1040 Sensor 29-8
Cisco AnyConnect VPN 23-92
Cisco Business Edition 9-24, 23-62, 27-51
Cisco Discovery Protocol (CDP) 4-6
Cisco Emergency Responder (CER) 14-69, 15-7, 15-15
Cisco EnergyWise Technology 3-13
Cisco Expressway 23-31, 27-35
Cisco IM and Presence 20-9, 21-19, 27-33
Cisco IOS software MTP 7-16
Cisco IP Voice Media Streaming Application 7-17, 27-28
Cisco Jabber 21-3, 23-79, 23-86
Cisco LEAP 8-29
Cisco Mobile 23-79, 23-86
Cisco Mobile iPhone 23-86
Cisco Network Analysis Module (NAM) 29-10
Cisco Option Package (COP) 28-11
Cisco Paging Server 18-48
Cisco Prime 29-1
Cisco Prime Collaboration 27-47
Cisco Prime Collaboration Analytics 27-47
Cisco Prime Collaboration Assurance 27-47
Cisco Prime Unified Provisioning Manager (Unified PM) 29-14
Cisco Prime Unified Service Monitor (Unified SM) 29-7
Cisco Proprietary RTP 7-10
Cisco UC Integration for Microsoft Lync 21-23, 27-20
Cisco UC Integration for Microsoft Office Communicator 21-2, 27-20
Cisco Unified Analysis Manager 29-26
Cisco Unified Border Element 4-31, 25-11
Cisco Unified Border Element Phone Proxy 23-30
Cisco Unified Communications Management Suite 29-1
Cisco Unified Communications Manager Express (Unified CME)
capacity planning 27-48
design considerations 9-32
distributed call processing 10-24
interoperability with Unified CM 9-39
Cisco Unified Communications Manager Real-Time Monitoring Tool (RTMT) 29-26
Cisco Unified Computing System (UCS) Platform 10-55
Cisco Unified Contact Center 24-1
Cisco Unified Contact Center Enterprise (Unified CCE) 24-3
Cisco Unified Contact Center Express (Unified CCX) 24-6
Cisco Unified Contact Center Management Portal (Unified CCMP) 24-6
Cisco Unified Customer Voice Portal (Unified CVP) 24-4
Cisco Unified E-Mail Interaction Manager (Unified EIM) 24-7
Cisco Unified Intelligence Center (Unified IC) 24-7
Cisco Unified MeetingPlace 27-43, 27-44
Cisco Unified Mobility 23-1, 23-36, 23-94, 27-21, 27-51
Cisco Unified Reporting 29-27
Cisco Unified SRST Manager 10-20
Cisco Unified Survivable Remote Site Telephony (SRST) Manager 10-20
Cisco Unified Web Interaction Manager (Unified WIM) 24-7
Cisco Unified Workspace License (CUWL) 28-10
Cisco Unity 19-1, 19-7, 19-20
Cisco Unity Connection 19-7, 19-18, 19-34
Cisco Unity Express (CUE) 19-23
Cisco Unity Personal Assistant 19-5
Cisco Unity Telephony Integration Manager (UTIM) 19-40, 19-42
Cisco Voice Transmission Quality (CVTQ) 29-10
Cisco WebEx Connect 27-20
Cisco WebEx Meetings Server 22-13
calls 14-29
traffic 3-4, 3-16, 3-66
Class of Service (CoS) 3-4
clear channel assessment (CCA) 3-64
CLEC 15-5
CLID 14-28
Client Matter Code (CMC) 14-29
launch sequence 21-18
mobility clients and devices 23-65
client transformation 21-7
clipping 10-15
cloud architecture 22-5
cloud-based deployment model 21-14
Cloud Connected Audio (CCA) 22-9
Cisco Unity 19-15, 19-17
CTI applications 9-34
described 10-43
failover with Cisco Unity 19-19
for contact center 24-11, 29-32
local failover 10-47
music on hold 7-48
presence 20-21
remote failover 10-54
troubleshooting 10-47
WAN considerations 10-44
with Cisco Unity 19-20
design guidelines 9-5
Emergency Responder (ER) 15-9, 15-22
for presence servers 20-10
for Unified CM 9-5
guidelines for 9-13
home 18-15
home cluster 18-19
maximum capacity 27-14
redundancy 9-19
server nodes 9-6
services 9-5
visiting 18-15
CMC 14-29
CMR 10-46, 22-21, 22-31, 27-15, 29-10
CMR Cloud 22-31
personal meeting room 22-21
capacity planning 27-39
complexity modes 7-4, 7-5
flex mode 7-5
for music on hold 7-40
low bit-rate (LBR) 7-37
clients 21-1
clients and applications 27-17
conferencing 22-1, 27-42
contact management 21-9
Jabber desktop clients 21-3
LDAP directory integration 21-9
services 22-1
third-party XMPP clients and applications 21-2, 27-20
Collaboration Cloud 22-5
Collaboration Meeting Room (CMR) 22-21, 22-31
collaboration system components and architecture 2-1
collaborative conferencing 22-1, 27-42
co-located DHCP server 3-26
COM 16-4
combined deployment models for messaging 19-14
Committed Information Rate (CIR) 3-43
common locations 13-16
Communicator 8-25, 21-28
competitive local exchange carrier (CLEC) 15-5
complexity modes for codecs 7-4, 7-5
complexity of the database 27-14
Component Object Model (COM) 16-4
Device Mobility 23-16
messaging system 19-2
presence 20-3
compressed Real-Time Transport Protocol (cRTP) 3-37, 3-40
Computer Telephony Integration (CTI) 9-7, 9-22, 9-32, 19-23, 27-23
architecture 22-3
audio 11-14
collaborative 22-1, 27-42
conference bridges 7-16
described 11-1, 22-1
hardware 9-40
hardware resources 11-25
Intelligent Bridge Selection 11-32
resources 11-14
rich media 11-1
security 4-30, 11-15, 11-24
software resources 11-25
traffic 27-8
video 11-26
lobby phone security 4-36
Unified CME 9-39
configuration for mobile client users
simplified method 23-77
conformance with Section 508 8-5
connectivity options for the WAN 10-14, 10-23
for attendants 18-43
for Unified CM Assistant assistant 18-33
described 24-1
gateway sizing 27-38
traffic patterns 27-7
contact management 21-9
contact sources 21-17, 21-19
content-addressable memory (CAM) 4-8
continuous-presence conference view 11-26
Control and Provisioning of Wireless Access Points (CAPWAP) 3-54
control signaling 3-49, 3-52
COP 28-11
Core Layer 3-12
DHCP 3-27
MoH 7-32
core switch 3-3
CoS 3-4
CPN 15-6
cps 27-5
CPU usage 27-4
cRTP 3-37, 3-40
C-Series Rack-Mount Server 10-58
CSR 4-20
CTI 9-7, 9-22, 9-32, 19-23, 27-23
CTI Manager 9-5, 9-7, 9-22
CTI-QBE 19-23
CTI Remote Device 9-32
CTI route points 7-15
CUE 19-23
cutover 28-1
CUWL 28-10
CVTQ 29-10
DAI 4-12
complexity 27-14
replication 9-11
synchronization with Unified CM 16-30
redundant 4-40
security 4-27
server farm 3-12
single 4-39
Delayed Offer 6-19, 7-10
delay of packets 10-44, 10-46
Delivery Traffic Indicator Message (DTIM) 3-62
Demilitarized Zone (DMZ) 4-37
campus 10-9, 29-28
clustering over the WAN 7-48, 10-43, 19-20, 20-21, 24-11, 29-32
combined for messaging 19-14
described 10-1
DHCP 3-26
federation 20-22
for Cisco Jabber 21-12
for Cisco Unity 19-4
for Cisco Unity Express 19-23
for contact center 24-8
for network management 29-28
for presence 20-17
for presence servers 20-13
for Unified CME 9-41
media resources 7-37
messaging and call processing combinations 19-6
multisite with centralized call processing 7-37, 7-44, 10-11, 24-8, 29-29
multisite with distributed call processing 7-38, 7-47, 10-22, 24-10, 29-31
music on hold 7-43
Service Advertisement Framework (SAF) 10-59
Session Management Edition 10-25
single cluster 20-18
single site 7-37, 7-44, 10-9, 24-8, 29-28
site-based 10-5
Unified Computing System (UCS) 10-55
virtualized servers 10-55, 10-59
voice over the PSTN 10-22
design criteria 10-5
designing for performance 27-9
deskphone control mode (using deskphone for audio) 8-26, 21-6
deskphone for audio 21-6
desk phone pickup 23-39
desk phones 8-8
destination of a call 14-79
dial plan 23-21
feature components and operation 23-16
Group 23-16
Info 23-16
operation flowchart 23-20
operation of 23-20
parameter settings 23-18
Physical Location 23-16
settings 23-19
Device Mobility Group 23-19
mobility 8-32, 15-15, 23-15
pools 10-48, 10-54
route group 14-30
Device Security Profile 18-15
DFS 3-60
binding information 4-12
deployment options 3-26
described 3-24
lease times 3-25
Option 150 3-25
servers 3-27
Snooping 4-10, 4-12
starvation attack 4-11
+ dialing 14-57
911 calls 15-1
application dialing rules 21-7, 23-54
architecture 14-3
Call Forward Unregistered (CFUR) 14-70
calling party settings 14-58
calling privileges 14-42
call routing 14-22
capacity planning 27-22
design considerations 23-21
device mobility 23-21
elements 14-13
emergency call string 15-12
Extension Mobility 14-83
for Device Mobility 23-21
for Jabber Desktop Client 21-6
for mobility 23-71
for Unified CM Assistant 18-29
functions 14-1
fundamentals 14-3
globalized numbers 14-55, 14-62
international calls 14-27
localized call egress 14-62
localized call ingress 14-60
local route group 14-56
shared line appearance 15-17
Tail End Hop Off (TEHO) 14-71
transformations 14-57, 14-58
Unified Mobility 23-57
variable length on-net dialing 23-23
Video Communication Server (VCS) 14-52
dial rules 14-16, 14-18, 14-19, 23-54
dial via office (DVO) 23-75, 23-87
dial via office forward (DVO-F) 23-90
dial via office reverse (DVO-R) 23-88
DID 15-6
Differentiated Services Code Point (DSCP) 3-4, 3-38, 3-66, 13-44
digital gateways 5-3
digital networking 19-29
digital signal processor ( see DSP resources)
digit manipulation 5-16, 14-25, 14-28
digit prefixing 23-55
Direct Inward Dial (DID) 15-6
access 16-4, 23-81
architecture 16-7
authentication of users 16-9, 16-21
filtering 16-26
for Unified CM Assistant 18-33
high availability 16-29
integration with IP telephony system 16-1, 16-3, 27-31
integration with Unified CM 16-6
LDAP 16-1, 27-31
lookup rules 21-7
schema 16-1
search base 16-13
searches 21-10
security 16-18
sn attribute 16-10
synchronization 16-9, 16-10, 16-26
URI dialing 14-24, 14-50
UserID 16-10
directory numbers, auto-generated 16-16
directory URI 14-49
distortion 3-61
distributed call processing 10-22, 10-24, 24-10, 29-31
distributed messaging 19-5, 19-11, 19-17
Distribution Layer 3-10
DMVPN 3-36
DMZ 4-37
DNS 3-23
Domain Name System (DNS) 3-23
described 7-4
PVDM 7-31
DTIM 3-62
conversion of 7-9
gateway capabilities 5-3
methods supported by endpoints 7-9
on H.323 gateways 7-15
on SIP gateways 7-14
Relay 5-6, 7-15
DTPC 3-63
dual call control 10-40
dual data center 13-37
clients 23-79, 23-86
phones and clients 23-65
dual tone multifrequency (DTMF) 5-3, 5-6, 7-9
duplex media 7-31
duplex unicast MoH 7-31
DVO 23-75, 23-87
DVO-F 23-90
DVO-R 23-88
DX6 Series video endpoins 8-17
DX Series video endpoins 8-11
dynamic ANI interface 15-11
Dynamic ARP Inspection (DAI) 4-12
Dynamic Frequency Selection (DFS) 3-60
Dynamic Host Configuration Protocol (DHCP) 3-24, 4-10, 4-11, 4-12
dynamic memory 27-4
Dynamic Multipoint VPN (DMVPN) 3-36
Dynamic Transmit Power Control (DTPC) 3-63
E.164 15-5, 15-6, 15-11, 19-37
E911 15-1, 15-4
Early Offer 6-20, 7-10
effective path 13-4
efficiency of links 3-40
ELCAC 13-4, 13-49
elements of a dial plan 14-13
ELIN 15-10, 15-11
EMCC 18-10, 18-19, 27-25
emergency calls 14-69
emergency call string 15-12
emergency location identification number (ELIN) 15-10, 15-11
Emergency Responder 14-69, 14-70, 15-7, 15-15
emergency response location (ERL) 15-10, 15-11, 15-15
emergency services 15-1, 23-72, 27-34
eMWI 19-38
for phones 4-18
for security 4-18
for signaling 3-50, 3-51
for wireless endpoints 8-29
analog gateways 8-6
architecture 8-2
capacity planning 8-39, 27-16
design considerations 8-39
directory access 16-4
high availability 8-37
immersive video 8-20
mobile 8-32
multipurpose video 8-18
off premises 15-17
personal video 8-16
Section 508 conformance 8-5
security 4-15
software-based 8-25
supplementary services 7-14
telepresence 4-18, 8-17, 8-18, 8-19, 8-20
types of 8-1
video 8-16, 15-16
wireless 3-56, 8-28
end users 16-7, 20-4
Energy conservation 3-13
EnergyWise Technology 3-13
Enhanced Location CAC 13-4, 13-49
Enhanced Message Waiting Indicator (eMWI) 19-38
Enhanced SRST 8-14, 8-27, 8-31, 8-35, 8-36
Enhanced SRST (E-SRST) 8-22, 10-15
Enhanced SRST (E-SRST) 10-18
Enhanced Survivable Remote Site Telephony (E-SRST) 10-15
enterprise caller ID 23-72
Enterprise Feature Access 23-35, 23-41, 23-52, 23-54
bandwidth 3-49, 3-50
Business Edition device capacities 27-49
CPU usage 27-4
CTI resource requirements 27-24
memory usage 27-4
music on hold server capacity 7-33
Erlang 27-6
Erlang blocking factor 27-6
error rate 10-47
E-SRST 8-22, 10-15, 10-18
ESXi Hypervisor. 28-11
ettercap virus 4-12
Exchange Web Services Calendar 20-36
Expressway 4-34, 13-49, 23-31, 23-90, 23-92, 27-35
EX Series video endpoints 8-17
Extend and Connect 21-18
Extensible Authentication Protocol (EAP) 8-29
extensible messaging 20-40
capacity planning 27-25
described 18-8
dial plan 14-83
interactions with Unified CM Assistant 18-29
Extension Mobility Cross Cluster (EMCC) 18-10, 18-19, 27-25
EMCC 13-36
FAC 14-29
factors that affect sizing 27-9
Cisco Unity 19-18, 19-19
clustering over the WAN 10-47, 10-54
scenarios 18-6
fallback mode 7-47
Fast Start 7-14
gateway support for 5-3, 5-21
interface modules 8-7
FCoE 10-56, 10-57
Feature Group Template 16-16
federated deployment 20-22
federation between domains 20-22
Fibre Channel over Ethernet (FCoE) 10-56, 10-57
filtering for directory synchronization and authentication 16-26
filter strings for LDAP directories 16-29
FindMe 23-48
access control lists 20-48
around gateways 4-29
bump in the road 4-26
centralized deployment 4-37
described 4-23
routed mode 4-25
stealth mode 4-26
transparent mode 4-26
with H.323 4-30
Firewall Services Module (FWSM) 4-23, 4-29
firmware upgrades for Cisco IP Phones 8-12
flash used for music on hold 7-45
flat addressing 23-23
flex mode for codecs 7-5
Forced Authorization Codes (FAC) 14-29
Foreign Exchange Office (FXO) 15-7
forwarding calls 14-45
Frame Relay 3-37, 10-14, 10-23
FWSM 4-23, 4-29
FXO 15-7
gain settings 5-15
GARP 4-12
call admission control 10-24, 13-3
zones 13-3
Gateway Load Balancing Protocol (GLBP) 3-10
911 services 15-13
additional documentation 27-40
all trunks busy 15-14
analog 5-2, 8-6
automated alternative routing 5-18
blocking 15-14
call recording 25-5
capabilities 5-15
capacity planning 27-37
Cisco Unified Videoconferencing 3500 Series Video Gateways 5-12
configuration in Unified CM 5-14
contact center sizing 27-38
core feature requirements 5-3
digital 5-3
digit manipulation 5-16
firewalls 4-29
for local failover 10-53
for video telephony 5-12
placement 15-13
protocols 5-4
redundancy 5-10
security 4-28
selection of 5-3
service prefixes 5-17
SIP 5-7, 5-11
standalone 8-6
TDM 5-2
voice applications 5-1, 8-6
VoiceXML 23-49, 23-50
GDPR 14-11, 14-48, 14-71
general security 4-2
geographical diversity 10-8
geolocations 14-90
GLBP 3-10
GLO 28-7
Global Dial Plan Replication (GDPR) 14-11, 14-48, 14-71
globalized dial plan 14-55, 14-62
Global Licensing Operations (GLO) 28-7
Global Site Backup (GSB) 22-5, 22-9
glossary 1-1
Gratuitous Address Resolution Protocol (GARP) 4-12
ground start 8-7
call routing 14-30
Emergency Responder (ER) 15-18, 15-20
gateways 27-37
media resources 7-1
Unified CM redundancy 9-17
GSB 22-5, 22-9
guaranteed bandwidth 3-35
H.245 Alphanumeric 7-10
H.245 Signal 7-10
call hairpinning 9-39
call preservation enhancements 5-10
Fast Start 7-14
firewalls 4-30
gateways 5-4
supplementary services 7-14
trunks 6-4
hairpinning 9-39, 23-50
hand-in of a call 23-74
handoff of calls 23-74, 23-84
hand-out of a call 23-74, 23-84
audio conferencing bridge 11-25
media resource capacities 7-31
MTP resources 7-16
music on hold 7-32
transcoder 7-7
types of platforms 9-4
headers for voice packets 3-45
applications and serviceability layer 17-3
Attendant Console 18-45
Business Edition 9-24
call processing 9-15
call routing 12-3
Cisco mobility clients and devices 23-95
Cisco UC Integration for Microsoft Lync 21-25
collaboration system 2-3
contact center 24-13
CTI 9-36
deployment models 10-4
directories 16-29
endpoints 8-37
Enterprise Feature Access 23-57
Extension Mobility 18-16
hardware platforms 9-15
IP Phone Services 18-6
Jabber clients 21-20
Jabber DesktopClients 21-11
media resources 7-34, 7-36
Mobile Connect 23-47
Mobile Voice Access 23-57
music on hold 7-36
network connectivity 9-16
network services 3-4
operations and serviceability layer 26-3
phones 8-37
presence 20-13
requirements 10-6
Survivable Remote Site Telephony (SRST) 9-18
transcoders 7-36
Unified CM 9-16
Unified CM Assistant 18-24
Unified Computing System (UCS) 9-23
Video Communication Server (VCS) 9-24
Virtualization Experience Media Engine (VXME) 21-27
voice services 10-15
WebDialer 18-40
WebEx 22-9
wireless LAN 3-57
history of calls 20-8
hold 7-19, 7-21
holdee 7-20
holder 7-20
home cluster 18-15, 18-19
hosted virtual desktop (HVD) 21-27
Hot Standby Router Protocol (HSRP) 3-10, 10-24
HSRP 3-10, 10-24
HTTPS 19-30
hub-and-spoke topology 3-3, 3-34
HVD 21-27
hybrid deployment model 21-15
hypervisor 3-20, 10-55
I/O modules 10-57
IBM Lotus Sametime 20-43
IButton 14-21
ICCS 9-11, 10-45, 10-49
ICMP 5-11
identity management 16-1, 16-31
Identity Provider (IdP) 16-31
IdP 16-31
IDS 4-29, 10-45
IEM 24-18
IM and Presence 20-1, 21-19, 27-33
immediate start 8-7
immersive video endpoints 8-20
impairments without QoS 3-19
inbound calls 5-16
InformaCast 18-48
Informix Dynamic Server (IDS) 10-45
infrastructure ( see network infrastructure)
inline power 3-13
instant messaging 20-1, 20-16, 20-26, 20-27, 20-32
Integrator C Series 8-19
Intelligent Bridge Selection 11-32
Intelligent Proximity 8-15, 8-22, 8-35, 23-61, 23-94
Intelligent Session Control 23-59
Interactive Experience Manager (IEM) 24-18
interactive voice response (IVR) 10-11
interface modules 8-7
interface types for 911 calls 15-5
interference to wireless communications 3-61
international calls 14-27
Internet Control Message Protocol (ICMP) 5-11
interoperability 8-23, 9-39, 9-43, 13-42
inter-VLAN routing 8-21, 8-27
Intra-Cluster Communication Signaling (ICCS) 9-11, 10-45, 10-49
introduction 1-1
Intrusion Detection System (IDS) 4-29
IOS software MTP 7-16
IP/VC 3500 Series Video Gateways 5-12
IP addresses and security 4-5
IP Communicator 8-25, 21-28
iPhone 8-32, 23-65, 23-79, 23-86
IPMA 18-20
IP Manager Assistant (IPMA) 18-20
IP phones 8-8
IP Phone Services 18-2, 27-25
IP Precedence 3-4, 3-38
IPSec 10-14, 10-23
IP Security Protocol (IPSec) 10-14, 10-23
security 4-6
with Cisco Unified Provisioning Manager (Unified PM) 29-18
with Cisco Unity Connection 19-43
IPVMS 27-28
IP VOICE feature set 9-39
IP Voice Media Streaming Application 7-4, 7-16, 7-17, 11-25, 27-28
ISDN 10-15, 10-16
ISDN Link 5-3
IVR 10-11
IX5000 Series immersive video system 8-20
call handoff 23-84
clients 27-18
deployment models 21-12
desktop clients 8-25, 21-3, 27-17
desktop video 8-16
dial via office (DVO) 23-87
for Android and Apple iOS 8-32, 23-79
for Mac 21-18
for mobile devices 23-65
for TelePresence 8-16
for Windows 21-16
IM and presence 21-19
interactions with Cisco Unified Mobility 23-94
WLAN considerations 23-86
Jabber Identifier (JID) 20-4
Jabber Service Discovery 23-80
JID 20-4
jitter 10-44
JTAPI 9-22
Key Press Markup Language (KPML) 7-9, 14-16, 14-18
KPML 7-9, 14-16, 14-18
LAN infrastructure 3-4
Layer 2 3-4, 10-24
Layer 3 3-4
layers of security 4-4
LBM 13-5, 13-11
LBM Hub 13-5, 13-15
LBR 7-37
LCR 5-20
LDAP 9-11, 16-1, 21-9, 21-10, 27-31
LDN 15-6
LEAP 8-29
leased lines 3-37, 10-14, 10-23
lease times for DHCP 3-25
least-cost routing (LCR) 5-20
LEC 15-3, 15-13
LFI 3-37, 3-40, 3-41
Lightweight Access Point Protocol (LWAPP) 3-54
Lightweight Directory Access Protocol (LDAP) 9-11, 16-1, 27-31
Lightweight Directory Services 16-21
Limit Client Power setting on access points 3-63
line appearances 3-51
line speed mismatch 3-42
link efficiency 3-40
link fragmentation and interleaving (LFI) 3-37, 3-40, 3-41
links for call admission control 13-4, 13-5
listed directory number (LDN) 15-6
Live Communications Server 2005 20-41
LLQ 3-37, 3-38
LMHOSTS file 3-23
load balancing 3-31, 9-21
lobby phone security 4-36
Local Exchange Carrier (LEC) 15-3, 15-13
local failover deployment model 10-47
localization of calling party number 14-62
localized call egress 14-62
localized call ingress 14-60
local route group 14-31, 14-56
Location and Link Management Cluster 13-19
common 13-16
defined 13-5
enhanced 13-4
for video endpoints 13-43
maxiumum number 27-14
shadow location 13-18
shared 13-16
Locations Bandwidth Manager (LBM) 13-5, 13-11
Locations Bandwidth Manager Hub 13-5, 13-15
logical partitioning 14-59, 14-90
loop start 8-7
low bit-rate (LBR) codecs 7-37
low-latency queuing (LLQ) 3-37, 3-38
LWAPP 3-54
Lync 21-23
MAC address 4-8
managed file transfer (MFT) 20-28
manipulation of digits 14-25
Master Street Address Guide (MSAG) 15-3
maximum simultaneous calls 27-5
Mean Opinion Score (MOS) 29-7
Media Gateway Control Protocol (MGCP) 5-4
Medianet 29-19
media resource group (MRG) 7-34
media resource group list (MRGL) 7-34
Media Resource Manager (MRM) 7-2
architecture 7-2
capacity planning 7-31, 27-28
deployment models 7-37
described 7-1
design guidelines 7-34
for local failover 10-53
hardware and software capacities 7-31
high availability 7-34, 7-36
PVDM 7-31
security 4-28
server 9-7
voice quality 7-39
MediaSense 25-8
Media Services Interface (MSI) 29-19
Media Streaming Application 7-4, 7-16, 7-17, 11-25, 27-28
conference bridges 7-16
described 7-8
types 7-16
with SIP trunk 6-7
media transparency 6-25
meeting room, personal 22-21, 22-31
megacluster 9-28, 10-3, 27-32
memory usage 27-4
Message Waiting Indicator (MWI) 19-23
bandwidth management 19-32
centralized 19-5, 19-7, 19-15, 19-22
Cisco Unity 19-1
combined deployment models 19-14
deployment models 19-4
distributed 19-5, 19-11, 19-17
failover 19-18, 19-19
redundancy 19-18
system components 19-2
MFT 20-28
MGCP 5-4
Microsoft Active Directory (AD) 16-10, 16-15, 16-19, 16-24
Microsoft Active Directory Application Mode (ADAM) 16-12, 16-29
Microsoft Communications Server 20-41
Microsoft Lync 21-23, 27-20
Microsoft Office Communicator 20-41, 21-2
Microsoft ViewMail for Outlook (VMO) 19-5
mid-call features 23-41, 23-73
to Enhanced Locations CAC 13-34
to IP Telephony 28-1
to Unified CM 28-1
MISTP 3-5
MLP 3-37
MLPP 7-17
MLTS 15-2
mobile and remote access 23-90, 23-92
architecture 23-46
described 23-35, 23-38
desk phone pickup 23-39
functionality 23-38
redundancy 23-47
remote destination phone pickup 23-40
voicemail 23-44
mobile endpoints 8-32
access numbers 23-54
architecture 23-56
described 23-35, 23-48, 23-61
functionality 23-49
hairpinning 23-50
IVR VoiceXML gateway 23-49
number blocking 23-54
redundancy 23-57
Mobile Voice capabilities 8-15, 8-22, 8-35, 23-94
applications 23-1
clients and devices 23-65
described 23-1, 23-57
dial plan 23-71
emergency services 23-72
guidelines for deploying 23-62
integration with presence 20-37
softkey method of call hand-out 23-84
voicemail avoidance 23-44
modeling of computer systems 27-3
models for deployments ( see deployment models)
modems, gateway support for 5-3, 5-21
monitoring calls 25-1
MOS 29-7
moves, adds, and changes 15-7
MPLS cloud 13-38
MRG 7-34
MRGL 7-34
MRM 7-2
MSAG 15-3
MSI 29-19
conference bridges 7-16
described 7-8
hardware resources 7-16
software resources 7-16
types 7-16
with SIP trunk 6-7
multicast music on hold 7-19, 7-24, 7-27, 7-40, 7-41, 7-45
multicast traffic on WLAN 3-62
multicast voice messages 18-48
multichannel support 24-7
multi-forest LDAP synchronization 16-21
Multilevel Precedence Preemption (MLPP) 7-17
multi-line telephone system (MLTS) 15-2
Multilink Point-to-Point Protocol (MLP) 3-37
multipath distortion 3-61
Multiple Instance Spanning Tree Protocol (MISTP) 3-5
multiple local route groups 14-35
multiple Unified CM servers 19-22
Multiprotocol Label Switching (MPLS) 3-34, 3-37, 10-14, 10-23
multipurpose video endpoints 8-18
multiserver certificates 4-20
with centralized call processing 7-37, 7-44, 10-11, 24-8, 29-29
with distributed call processing 7-38, 7-47, 10-22, 24-10, 29-31
music on hold (MoH) 7-19, 10-53, 27-30
MWI 19-23
MX Series video endpoints 8-18
NAM 29-10
Named Telephony Event (NTE) 5-7, 7-9
NAT 4-26
National Emergency Number Association (NENA) 15-10, 15-23
native interoperability for video 13-42
native transcoding with Cisco Unity 19-33
NENA 15-10, 15-23
Network Address Translation (NAT) 4-26
Network Analysis Module (NAM) 29-10
network hold 7-21
access layer 3-5
core layer 3-12
distribution layer 3-10
high availability 3-4
LAN 3-4
network management 29-4
requirements 3-1
roles 3-3
routed access layer 3-7
security 4-5
voice over wireless LAN (WLAN) 23-67
WAN 3-34
wireless LAN 23-67
WLAN 3-53
network management 24-19, 29-1
network services 3-23
Network Time Protocol (NTP) 3-33
Network Transmission Loss Plan (NTLP) 5-15
network virtualization 4-38
Nexus 1000V Switch 3-20
NM-HD-1V/2V/2VE module 7-7, 7-16
NM-HDV2 module 7-7, 7-16, 11-25
NM-HDV module 7-7
non-fallback mode 7-45
of aliases 14-74
NPA 14-79
NTE 5-7, 7-9
NTLP 5-15
NTP 3-33
number blocking 23-54
Numbering Plan Area (NPA) 14-79
number transformations 14-57, 14-58
numeric URI 14-49, 14-51
Office Communications Server 2007 20-41
off-premises endpoints 15-17
on-premises deployment model 21-12
OpenAM 20-4
open authentication 8-29
Open Shortest Path First (OSPF) 4-25
Open Virtualization Archives (OVA) 9-30
operations and serviceability layer 26-1
Option 150 3-24, 3-25
OSPF 4-25
outbound calls 5-17
Outlook Web Access Calendar 20-34
OVA templates 9-30
of channels 3-60
receiving 14-28
sending 14-28
oversubscription of a link 3-43
delay 10-44, 10-46
headers 3-45
jitter 10-44
loss of 10-44
Paging Server 18-48
paging systems 8-8
PAK 28-10
parallel cutover 28-3
parameters for Device Mobility 23-18
partial caller ID matching 23-55
partitions 14-42, 14-59, 14-90
passive-interface command 3-12
paths for call admission control 13-4
PCAP 20-43
PC port on IP phone 4-15
call rate 9-1
designing for 27-9
modeling 27-3
of call processing servers 9-26
of Extension Mobility 18-18
of presence servers 20-17
of Unified CM Assistant 18-27
of WebDialer 18-41
overload on gateways 27-39
tuning of gateways 27-39
performance testing 27-2
persistent chat 20-32
personal meeting room 22-31
personal video endpoints 8-16
phased migration 28-3
phone books 29-25
Phone Control and Presence (PCAP) 20-43
3900 Series 8-11
6900 Series 8-9
7800 Series 8-12
7900 Series 8-8
8800 Series 8-10
8900 Series 8-10, 8-17
9900 Series 8-10, 8-17
Attendant Console 18-43
authentication and encryption 4-18
call pickup at desk phone 23-39
capacity planning 8-39
design considerations 8-39
desktop IP models 8-8
dual-mode 23-65, 23-95
energy conservation 3-13
Extension Mobility 18-8
firmware upgrades 8-12
high availability 8-37
IP Phone Services 18-2
mid-call features 23-41
PC port 4-15
Power Save mode 3-14
Power Save Plus mode 3-14
remote destination call pickup 23-40
roaming 3-60
SCCP 14-15
secure mode 18-15
security 4-15, 4-36
services 18-2, 27-25
settings 4-17
software-based 8-25
Type-A 14-16
Type-B 14-18
Unified Communications Manager Assistant 18-20
user input 14-15, 14-16, 14-18
web access 4-17
WebDialer 18-35
wireless 8-28
Wireless IP Phone 7921G 8-28
Wireless IP Phone 7925G 8-28
Wireless IP Phone 7925G-EX 8-28
Wireless IP Phone 7926G 8-28
physical security 4-5
ping utility 10-46
PIX 4-23, 4-29
plain old telephone service (POTS) 15-7
platforms 9-4
PoE 3-13, 8-13
for network security 4-2
for presence 20-8
polling model 20-39
PortFast 3-7
access 4-9
for integration of Cisco Unity with Unified CM 19-40, 19-42
on the IP phone 4-15
security 4-7
POTS 15-7
Power over Ethernet (PoE) 3-13, 8-13
Power Save mode 3-14
Power Save Plus mode 3-14
precedence settings for network traffic 3-4, 3-38
for access code 14-79
service 5-17
calendar integration 20-33
call history 20-8
capacity planning 27-33
clustering over the WAN 20-21
clusters 20-10
components 20-3
deployment models 20-13, 20-17
described 20-1, 20-2
end user 20-4
Exchange Web Services Calendar integration 20-36
federation 20-22
groups 20-8
guidelines 20-9
IBM Lotus Sametime 20-43
instant messaging storage requirements 20-32
integration with third-party applications 20-41
interactions between components 20-17
message archiving and compliance 20-30
Microsoft Communications Server 20-41
migration 28-16
mobility integration 20-37
Outlook Web Access Calendar integration 20-34
policy 20-8
polling model 20-39
presentity 20-2
protocol interfaces 20-40
real-time eventing model 20-38
SCCP 20-7
server guidelines 20-40
server performance 20-17
server redundancy 20-13
servers 20-9
server synchronization 20-10
SIP 20-5
speed dial 20-7
SUBSCRIBE calling search space 20-8
synchronization of servers 20-10
Third-Party Open API 20-38
Unified CM 20-5
presentity 20-2
preservation of calls 5-10
PRI 15-6
primary extension 20-4
Primary Rate Interface (PRI) 15-6
Prime Collaboration 27-47, 29-2
Prime Collaboration Analytics 27-47, 29-13
Prime Collaboration Assurance 27-47
Prime Collaboration Deployment 28-3
Prime compliance 29-1
Prime License Manager (Prime LM) 9-8, 28-9
Prime LM 9-8, 28-9
prioritization of traffic 3-38
Private Internet Exchange (PIX) 4-23, 4-29
Private Switch ALI 15-3
privileges for making calls 14-42
Product Activation Key (PAK) 28-10
progress_ind alert enable 8 command 15-14
propagation of database 9-11
ARP 3-63, 4-12
BFD 22-9
BGP 22-9
CAPWP 3-54
CDP 4-6
cRTP 3-37, 3-40
GARP 4-12
GLBP 3-10
H.323 4-30, 5-4, 6-4, 9-39
HSRP 3-10, 10-24
IPSec 10-14, 10-23
LDAP 9-11, 16-1, 27-31
LWAPP 3-54
MGCP 5-4
MISTP 3-5
MLP 3-37
NTP 3-33
RCP 4-13
RIP 4-25
routing 3-12
RSTP 3-5, 3-7
RSVP 3-34, 13-3
RTP 10-24
SCCP 5-4, 7-10, 7-24, 14-15, 20-7
SIMPLE 20-9
SIP 5-7, 5-11, 6-4, 6-6, 6-7, 7-18, 7-27, 8-36, 9-43, 10-24, 14-16, 14-18, 14-19, 20-5
SMTP 19-28
SNMP 15-7
SOAP 20-10
SRTP 3-45, 4-18
STP 3-7
TLS 4-18
UDP 10-24
VPIM 19-28
VRRP 3-10
provisioning servers 9-26
line mode with Unified CM Assistant 18-21
PSAP 15-2, 15-11, 15-17
911 calls 15-2
access to remote sites 10-14, 10-23
destination number 14-79
traffic patterns 27-37
voice over the PSTN (VoPSTN) 10-22
public safety answering point (PSAP) 15-2, 15-11, 15-17
Public Switched Telephone Network (PSTN) 10-14, 10-23, 14-79, 15-2
publisher server 9-6, 10-45
PVDM 7-31
PVDM2 11-25
PVDM3 11-25
QBE 9-33, 19-23
QBSS 3-64, 3-68
for analog endpoints 8-8
for Cisco Unified Computing System (UCS) 3-20
for contact center 24-14
for desk phones 8-13
for LAN 3-15
for mobile clients and devices 23-69
for mobile endpoints 8-34
for music on hold 7-42
for security 4-21
for software-based endpoints 8-26
for Unified CM Assistant 18-33
for video 8-25, 13-42
for video endpoints 8-21
for WAN 3-34, 3-37
for wireless endpoints 8-31
for wireless LAN 3-65
QoS Basic Service Set (QBSS) 3-64, 3-68
for analog endpoints 8-8
for Cisco Unified Computing System (UCS) 3-20
for contact center 24-14
for desk phones 8-13
for LAN 3-15
for mobile clients and devices 23-69
for mobile endpoints 8-34
for music on hold 7-42
for security 4-21
for software-based endpoints 8-26
for Unified CM Assistant 18-33
for video 8-25, 13-42
for video endpoints 8-21
for WAN 3-34, 3-37
for wireless endpoints 8-31
for wireless LAN 3-65
quality of voice transmissions 7-39
queue depth 3-52
queuing of calls 24-2
queuing of voice traffic 3-18, 3-67
Quick Buffer Encoding (QBE) 9-33, 19-23
radio frequency (RF) 8-29
Rapid Spanning Tree Protocol (RSTP) 3-5, 3-7
rate of error 10-47
RBAC 29-4
RBOC 15-3
RCC 20-9, 20-41
RCP 4-13
RDNIS 19-8
real-time eventing model 20-38
Real Time Monitoring Tool (RTMT) 16-3
Real-Time Transport Protocol (RTP) 10-24
and silent monitoring 24-7, 25-3
calls 25-1
MediaSense 25-8
SPAN method 25-2
Redirected Dialed Number Information Service (RDNIS) 19-8
Redirector servlet 18-36
call processing 9-17
cluster configurations 9-19
Extension Mobility 18-16
for messaging 19-18
for Mobile Connect 23-47
for Mobile Voice Access 23-57
for presence servers 20-13
for remote sites 10-15
for Unified CM Assistant 18-24
gateway support for 5-3, 5-10
IP Phone Services 18-6
load balancing 9-21
TFTP services 3-31
WebDialer 18-40
Regional Bell Operating Company (RBOC) 15-3
for call admission control 13-10, 13-11
maximum number 27-14
Remote Call Control (RCC) 20-9, 20-41
Remote Copy Protocol (RCP) 4-13
caller ID matching 23-54
phone pickup 23-40, 23-53
profile 23-57
Remote Device 9-32
remote enterprise mobility 23-26
Remote Expert Solution 24-18
remote failover deployment model 10-54
Remote Monitoring (RMON) 29-10
remote site survivability 10-15
re-packetization of a stream 7-9
replication network 13-15
replication of database 9-11
Representational State Transfer (REST) 20-38
rerouting calling search space 23-57
resilience 9-1
Resource Reservation Protocol (RSVP) 3-34, 13-3
REST 20-38
Extension Mobility 18-19
IP Phone Services 18-8
Unified CM Assistant 18-29
WebDialer 18-42
RF 8-29
RFC 2833 5-7, 7-9
rich media conferencing 11-1
Ring All Shared Lines 23-59
RIP 4-25
RMON 29-10
roaming 3-60
Roaming Sensitive Settings 23-18
DHCP server 4-10
network extensions 4-9
role-based access control (RBAC) 29-4
roles in the network infrastructure 3-3
root guard 3-7
round-trip time (RTT) 10-46, 10-49
Routed Access Layer 3-7
routed ASA firewall 4-25
access control list (ACL) 4-22
branch office 7-45
flash 7-45
roles and features 3-3
selective for E911 15-4
filters 14-27
group devices 14-30
groups 14-28, 14-30
lists 14-30
patterns 14-22, 14-27
selection of 14-81
calling line ID 14-28
calls 14-22, 23-69
digit manipulation 14-28
inbound calls 5-16
inter-VLAN 8-21, 8-27
least-cost 5-20
outbound calls 5-17
protocols 3-12
time-of-day (ToD) 14-89
Routing Information Protocol (RIP) 4-25
RSTP 3-5, 3-7
described 13-3
WAN infrastructure 3-34
RTMT 16-3, 29-26
RTP 10-24
RTT 10-46, 10-49
SaaS 22-5
architecture 10-59
described 10-59
SAML 16-31, 16-32, 16-34, 20-27, 23-82, 27-19
SAN 4-20, 10-58
IP Phone Services 18-7
Unified CM 9-1
scavenger class traffic 3-40
DTMF signaling 7-10
gateway support for 5-4
music on hold (MoH) 7-24
phones 14-15
presence 20-7
user input on phones 14-15
schema 16-1
SDK 16-4
search base for directories 16-13
Section 255 8-5
Section 508 8-5
Secure Mobility Client 8-33
secure mode for phones 18-15
Secure Real-time Transport Protocol (SRTP) 4-18
secure remote enterprise attachment 8-14, 8-22, 8-27, 8-34
access control list (ACL) 4-22
Cisco Unified Border Element 4-31
conferences 4-30, 11-15, 11-24
configuration example 4-36
data center 4-27
DHCP Snooping 4-10
DHCP starvation attack 4-11
directories 16-18
endpoints 4-15
Extension Mobility 18-14
firewalls 4-23, 4-37
gateways 4-28
infrastructure 4-5
in general 4-1, 4-2
intracluster communications 9-12
IPv6 addressing 4-6
layers 4-4
lobby phone example 4-36
MAC CAM flooding 4-8
media resources 4-28
PC port on the phone 4-15
phones 4-15
phone settings 4-17
physical access 4-5
policy 4-2
QoS 4-21
rogue network extensions 4-9
servers 4-35
switch port 4-7
voice VLAN 4-16
VPN clients 4-20
web access 4-17
WebEx 20-47
Security Assertion Markup Language (SAML) 16-31, 16-32, 16-34, 20-27, 23-82, 27-19
Security Enhanced Linux (SELinux) 4-35
selecting the proper route 14-81
selective router 15-3, 15-4
SELinux 4-35
sending multicast voice messages 18-48
Sequenced Routing Update Protocol (SRTP) 3-45
capacity planning 9-26, 27-14
clusters 9-5, 20-10
co-located 3-26
co-resident DHCP 3-27
co-resident MoH 7-32
CTI Manager 9-22
data center 3-12
farm 3-12
for DHCP 3-27
for media resources 7-1
for music on hold 7-32
for presence 20-9
multiple Unified CM servers 19-22
paging server 18-48
performance 9-26, 20-17
publisher 9-6, 10-45
redundancy 20-13
security 4-35
standalone 3-27, 7-32
subscriber 9-6
synchronization of 20-10
TFTP 9-7, 9-22
Service Advertisement Framework (SAF)
architecture 10-59
described 10-59
service discovery 23-80
Service Inter-Working (SIW) 3-37, 10-14, 10-23
for collaboration 22-1
for IP phones 18-2
prefix 5-17
supplementary 5-3
within a cluster 9-5
service set identifier (SSID) 3-60, 3-63
Redirector 18-36
WebDialer 18-35
Session Initiation Protocol (SIP)
annunciator 7-18
delayed offer 7-10
dial rules 14-19
early offer 7-10
for distributed call processing 10-24
for interoperability of Unified CM and Unified CME 9-43
gateways 5-11
gateway support for 5-7
music on hold (MoH) 7-27
phones 8-36, 14-16, 14-18
presence 20-5
trunks 6-4, 6-6, 6-7
Type-A phones 14-16
Type-B phones 14-18
Session Management Edition (SME) 10-24, 10-25, 13-46, 25-13
settings for IP phones 4-17
shadow location 13-18
shaping traffic 3-42
line appearances 3-51, 15-17
line mode with Unified CM Assistant 18-22
locations 13-16
signaling encryption 3-50, 3-51
signal strength 5-15
silent monitoring and recording of calls 24-7, 25-3
SIMPLE 20-9
Simple Mail Transfer Protocol (SMTP) 19-28
Simple Network Management Protocol (SNMP) 15-7
Simple Object Access Protocol (SOAP) 20-10
simplified configuration for mobile client users 23-77
single-cluster deployment 20-18
single data center 4-39
single inbox 19-43
Single Number Reach 23-35
Single Sign On (SSO) 4-35, 16-31, 16-32, 20-46, 22-25, 23-82
Single Sign-On (SSO) 20-4, 20-27, 27-19
single sign-on (SSO) 16-1
deployment model 7-37, 7-44, 10-9, 24-8, 29-28
messaging model 19-5
Singlewire InformaCast 18-48
annunciator 7-18
delayed offer 7-10
dial rules 14-19
Early Offer 7-10
for distributed call processing 10-24
for interoperability of Unified CM and Unified CME 9-43
gateways 5-11
gateway support for 5-7
MTP requirements 7-13
music on hold (MoH) 7-27
phones 8-36, 14-16, 14-18
presence 20-5
route pattern 14-29
routing requests 14-49
trunks 6-4, 6-6, 6-7
Type-A phones 14-16
Type-B phones 14-18
SIP for Instant Messaging and Presence Leveraging Extensions (SIMPLE) 20-9
site-based design 10-5
site survey for wireless network 8-29
Cisco Jabber clients 27-17
design and deployment considerations 27-1
factors to consider 27-9
methodology 27-2
tool 9-26, 27-10, 27-13
Unified CM servers 9-26
Skinny Client Control Protocol (SCCP)
DTMF signaling 7-10
gateway support for 5-4
music on hold (MoH) 7-24
phones 14-15
presence 20-7
user input on phones 14-15
SME 10-24, 10-25, 13-46, 25-13, 27-12
SMTP 19-28
sn attribute 16-10
SNMP 15-7
snooping 4-10
SOAP 20-10
SocialMiner 24-6
softphone mode (audio on computer) 8-25, 21-5
audio conferencing bridge 11-25
endpoints 8-25
media resource capacities 7-31
MTP resources 7-16
software as a service (SaaS) 22-5
Software Development Kit (SDK) 16-4
SPAN 25-2, 25-3
Spanning Tree Protocol (STP) 3-7
speed dial presence 20-7
split tunneling 23-92
SRST 7-45, 8-14, 8-22, 8-27, 8-31, 8-35, 8-36, 9-18, 10-14, 10-15, 10-18, 15-4
SRST Manager 10-20
SRSV 19-8
SRTP 3-45, 4-18
SSID 3-60, 3-63
SSO 16-1, 16-31, 16-32, 20-4, 20-27, 20-46, 22-25, 23-82, 27-19
standalone analog gateways 8-6
standalone server 3-27, 7-32
static ANI interface 15-11
static memory 27-4
stealth firewall 4-26
storage area networking (SAN) 10-58
STP 3-7
Subject Alternative Names (SAN) 4-20
SUBSCRIBE calling search space 20-8
subscriber server 9-6
Sun ONE Directory Server 16-10, 16-16
design considerations 9-42
for H.323 endpoints 7-14
on gateways 5-3, 5-7
survey of wireless network 8-29
Survivable Remote Site Telephony (SRST) 7-45, 8-14, 8-22, 8-27, 8-31, 8-35, 8-36, 9-18, 10-14, 10-15, 10-18, 15-4
Survivable Remote Site Telephony (SRST) Manager 10-20
Survivable Remote Site Voicemail (SRSV) 19-8
Switched Port Analyzer (SPAN) 25-2, 25-3
port security 4-7
roles and features 3-3
SX Series video endpoints 8-19
directories 16-9, 16-10
presence servers 20-10
Unified CM database 16-30
system memory 27-4
Tail End Hop Off (TEHO) 14-71
TAPI 9-22
TCS 25-13
TDM gateways 5-2
TEHO 14-71
Telecommunications Act 8-5
telephone record and playback (TRaP) 19-5
telephone user interface (TUI) 19-5
Telephony Service Provider (TSP) Audio 22-27
call admission control 13-22
call routing 14-52
dial plan 14-52
endpoints 4-18, 8-17, 8-18, 8-19, 8-20
interoperability 8-23, 13-42
Quality of Service (QoS) 8-25, 13-42
TelePresence Conductor 11-34, 11-41
TelePresence Content Server (TCS) 25-13
TelePresence ISDN Link 5-3
TelePresence Management Suite (TMS) 8-5, 16-31, 22-24, 29-23
TelePresence Management Suite Extension Booking API (TMSBA) 29-23
TelePresence Management Suite Extension for IBM Lotus Notes (TMSXN) 29-23
TelePresence Management Suite Extension for Microsoft Exchange (TMSXE) 22-24, 29-23
TelePresence Management Suite Provisioning Extension (TMSPE) 22-24, 29-25
Telepresence System Integrator C Series 8-19
TelePresence Video Communication Server ( see also VCS) 8-5
termination of calls 7-4
test calls for 911 15-17
Tested Reference Configuration (TRC) 9-4, 10-55
IP phones 8-36
SIP phones 8-36
third-party CA certificates 4-20
Third-Party Open API 20-38
third-party XMPP clients 20-49, 21-23
third-party XMPP clients and applications 21-2, 27-20
time-of-day (ToD) routing 14-89
timer control mobile voicemail avoidance 23-44
timers for call signaling 5-14
time synchronization 3-33
TLS 4-18
TMSBA 29-23
TMSPE 22-24, 29-25
TMSXE 22-24, 29-23
TMSXN 29-23
ToD 14-89
topology for call admission control 13-36
TPC 3-60
tracking domain 15-21, 15-22
bearer traffic 3-45
call control 3-49, 3-52
classification 3-4, 3-16, 3-66
conferencing and collaboration 27-8
contact centers 27-7
engineering 27-5, 27-6
planning for WebEx 22-12
prioritization 3-38
provisioning for 3-45
PSTN traffic patterns 27-37
queuing 3-18, 3-67
shaping 3-42
video bearer traffic 3-48
video calls 27-8
voice bearer traffic 3-45, 27-6
voice calls 27-6
Cisco Unity 19-33
described 7-6
hardware resources 7-7
resources 7-7
caller ID 23-61
of calling and called numbers 14-57, 14-58
translation of digits 14-25, 21-6
translation patterns 14-25, 21-6
Transmit Power Control (TPC) 3-60
transparent ASA firewall 4-26
Transport Layer Security (TLS) 4-18
TRaP 19-5
TRC 9-4, 10-55
Trivial File Transfer Protocol (TFTP) 3-25, 3-28, 9-5, 9-22
troubleshooting for clustering over the WAN 10-47
TRP 3-18, 4-40, 7-17
architecture 6-3
comparing H.323 and SIP 6-4
described 6-1
features supported 6-4
SIP 6-6, 6-7, 7-18
utilization of 29-11
Trusted Relay Point (TRP) 3-18, 4-40, 7-17
TSP Audio 22-27
TUI 19-5
two-stage dialing 23-52, 23-54
TX1300 Series video endpoints 8-20
TX9000 Series video endpoints 8-20
Type-A phones 14-16
Type-B phones 14-18
UC Integration for Microsoft Office Communicator 21-2
high availability 9-23
QoS 3-20
virtualized servers 10-55
UDLD 3-7
UDP 3-40, 10-24
UDS 21-9, 23-82
UN 5-7
unassigned DNs 14-68
unicast call flow 7-26, 7-29
unicast music on hold 7-19, 7-24, 7-41
UniDirectional Link Detection (UDLD) 3-7
Unified Analysis Manager 29-26
Unified Border Element 4-31, 25-11
Unified Border Element Phone Proxy 23-30
Unified CCE 24-3
Unified CCMP 24-6
Unified CCX 24-6
call recording and monitoring 25-9
capacity planning 27-13
database synchronization 16-30
groups 10-48, 10-54
presence 20-5
sizing tool 9-26
Unified CM Assistant 18-20, 27-26
capacity planning 27-48
design considerations 9-32
distributed call processing 10-24
interoperability with Unified CM 9-39
Unified CM Express (Unified CME)
capacity planning 27-48
design considerations 9-32
distributed call processing 10-24
interoperability with Unified CM 9-39
Unified Communications Management Suite 29-1
Unified Communications Manager Assistant (Unified CM Assistant) 18-20
Unified Communications Manager Real-Time Monitoring Tool (RTMT) 29-26
Unified Communications Sizing Tool 9-26
applications and services layer 17-1
call routing layer 12-1
introduction 1-1
operations and serviceability layer 26-1
Unified Computing System (UCS)
high availability 9-23
QoS 3-20
virtualized servers 10-55
Unified Contact Center 24-1
Unified Contact Center Enterprise (Unified CCE) 24-3
Unified Contact Center Express (Unified CCX) 24-6
Unified Contact Center Management Portal (Unified CCMP) 24-6
Unified Customer Voice Portal (Unified CVP) 24-4
Unified CVP 24-4
Unified EIM 24-7
Unified E-Mail Interaction Manager (Unified EIM) 24-7
Unified IC 24-7
Unified Intelligence Center (Unified IC) 24-7
Unified MeetingPlace 27-43, 27-44
unified messaging ( see also messaging) 19-1
Unified Mobility 23-1, 23-36, 23-57, 23-94, 27-21, 27-51
Unified PM 29-14
Unified Provisioning Manager (Unified PM) 29-14
Unified Reporting 29-27
Unified Service Monitor (Unified SM) 29-7
Unified SM 29-7
Unified Survivable Remote Site Telephony (SRST) 10-15
Unified Web Interaction Manager (Unified WIM) 24-7
Unified WIM 24-7
uninterrupted power supplies (UPS) 3-13
Unity 19-1, 19-7, 19-20
Unity Connection 19-7, 19-18
Unity Express 19-23
Unity Telephony Integration Manager (UTIM) 19-40, 19-42
Universal Line Template 16-16
Unsolicited Notify 7-9
Unsolicited SIP Notify (UN) 5-7
UP 3-66
UplinkFast 3-7
UPS 3-13
URI dialing 14-24, 14-49, 14-50, 14-51
URLs for WebDialer 18-39
user control mobile voicemail avoidance 23-45
User Datagram Protocol (UDP) 3-40, 10-24
User Data Service (UDS) 21-9, 23-82
user hold 7-21
UserID 16-10
user priority (UP) 3-66
application users 16-7
directory search base 16-13
end users 16-7
input on phones 14-15, 14-16, 14-18
UTIM 19-40, 19-42
V3PN 10-14, 10-23
VAD 27-38
VAF 3-41
variable length on-net dial plan 23-23
VATS 3-43
call control 8-5
capacity planning 9-29
clustering 9-14
design considerations 9-31
dial plan 14-52
directory integration 16-31
high availability 9-24
integration with Unified CM 14-73
interoperability with Unified CM 9-43
security 4-33
TelePresence Management Suite (TMS) 29-23
VDI 21-27
VDS 25-3
vertical markets 24-18
bandwidth utilization 13-29
bearer traffic 3-48
call admission control 13-29, 13-42
call recording 25-8
conferences 11-26
endpoints 8-16, 15-16
gateways 5-12
interoperability 7-8, 8-23, 13-42
migration to Unified CM 28-12
over wireless LAN (WLAN) 23-67
Quality of Service (QoS) 8-25, 13-42
rate adaptation and resolution 21-17
traffic characteristics 27-8
traffic classification 3-17
VLAN 4-6
Video Communication Server (VCS)
call control 8-5
capacity planning 9-29
clustering 9-14
design considerations 9-31
dial plan 14-52
directory integration 16-31
high availability 9-24
integration with Unified CM 14-73
interoperability with Unified CM 9-43
security 4-33
TelePresence Management Suite (TMS) 29-23
videoconferencing 27-44
ViewMail for Outlook (VMO) 19-5
Virtual Desktop Infrastructure (VDI) 21-27
of call processing 9-3
of Cisco Unity Connection 19-31
Virtualization Experience Media Engine (VXME) 8-35, 21-26
virtualized servers 10-55, 28-11
virtual LAN (VLAN) 3-5, 3-60
virtual machine 28-11
virtual network 4-38
Virtual Private Network (VPN) 4-38, 10-14, 10-23
Virtual Private Network Routing and Forwarding (VRF) 4-38
Virtual Router Redundancy Protocol (VRRP) 3-10
virtual software switches 3-20
visiting cluster 18-15
access control list (ACL) 4-22
number of devices per VLAN 3-5
separate VLANs for voice and data 3-60
video 4-6
voice 4-6, 4-16
VMO 19-5
VMware 3-20, 10-55
bandwidth requirements 3-40
bearer traffic 3-45
gateways 5-1, 8-6
port integration 19-40, 19-42
termination 7-4
traffic 27-6
VLAN 4-6, 4-16
voice-activated conference view 11-26
voice activity detection (VAD) 27-38
Voice-Adaptive Fragmentation (VAF) 3-41
Voice-Adaptive Traffic Shaping (VATS) 3-43
Voice and Video Enabled IPSec VPN (V3PN) 10-14, 10-23
avoidance 23-44
Cisco Unity 19-1
Cisco Unity Express 19-23, 19-29
for local failover 10-53
mobile users 23-44
networking 19-28
single inbox 19-43
third-party systems 19-48
unified messaging 19-1
with Mobile Connect 23-44
voice messaging 19-1, 27-41
voice over IP (VoIP) 3-45
voice over the PSTN (VoPSTN) 10-22
Voice Profile for Internet Mail (VPIM) 19-28
voice quality 7-39
voice quality monitoring 29-8, 29-11
voice rtp send-recv command 15-14
voice traffic 27-6
VoiceXML (VXML) 23-49, 23-50
VoIP 3-45
VoPSTN 10-22
VPIM 19-28
VPN-less access 10-35
VPN-less secure remote connectivity 23-30
VRF 4-38
VRRP 3-10
vSphere 3-20
vSphere Distributed Switch (VDS) 25-3
VXI 27-13
VXME 8-35, 21-26
VXML 23-49, 23-50
aggregation router 3-3
infrastructure 3-34
web access from IP phone 4-17
WebDialer 18-35, 27-27
WebEx 22-5, 23-68
WebEx Collaboration Cloud 22-5
WebEx Connect 27-20
WebEx Meetings 8-33, 23-95
WebEx Meetings Server 22-13
WebEx Messenger 20-44
WebEx Messenger Service 21-22
weighted fair queuing 3-38
weights for call admission control 13-4
WEP 8-29
call admission control 13-2
call processing 9-2
call recording and monitoring 25-1
Cisco Unified Contact Center 24-2
collaboration clients and applications 21-3
Collaboration System migration 28-2
conferencing 22-2
deployment models 10-1
dial plan 14-2
emergency services 15-2
endpoints 8-2
gateways 5-1
LDAP directory integration 16-2
media resources 7-2
mobility applications 23-3
network infrastructure 3-4
network management 29-2
presence 20-2
rich media conferencing 11-2
security 4-2
sizing considerations 27-2
trunks 6-2
Unified CM applications 18-2
voice messaging 19-2
white list 20-48
Wi-Fi Multimedia (WMM) 3-67
Wi-Fi Multimedia Traffic Specification (WMM TSPEC) 3-68
wildcard route pattern 14-27
Windows Internet Naming Service (WINS) 3-27
wink start 8-7
WINS 3-27
Wired Equivalent Privacy (WEP) 8-29
access points 3-54
endpoints 3-56, 8-28
IP Phone 7921G 8-28
IP Phone 7925G 8-28
IP Phone 7925G-EX 8-28
IP Phone 7926G 8-28
IP phones 8-28
LAN 3-53
LAN controller (WLC) 3-55, 3-64
wireless LAN (WLAN) 3-53, 8-33
WLAN infrastructure 3-53, 8-33
WLC 3-55, 3-64
WMM 3-67
WMM TSPEC 3-68
WS-SVC-CMM-ACT module 7-7
XMPP clients 20-49, 21-2, 21-21, 21-23, 27-20
zones for gatekeepers 13-3