Cisco Collaboration Systems 10.x Solution Reference Network Designs (SRND)
Index
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Table Of Contents

Symbols - Numerics - A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X - Z

Index

Symbols

! in route patterns 14-26

+dialing 14-54

+E.164 numbering plan 14-72

<None> calling search space 20-7

@ in route patterns 14-26

Numerics

1040 Sensor 29-8

1100 Video Endpoint 8-17

1700 Series Routers 7-7

2800 Series Routers 7-7, 7-16

3500 Series Video Gateways 5-12

3800 Series Routers 7-7, 7-16

3900 Series SIP Phones 8-11

500 Video Endpoint 8-17

508 conformance 8-5

6900 Series Phones 8-9

7800 Series Phones 8-12

7900 Series Phones 8-8

7905_7912 dial rules 14-19

7921G Wireless IP Phone 8-26

7925G-EX Wireless IP Phone 8-26

7925G Wireless IP Phone 8-26

7926G Wireless IP Phone 8-26

7940_7960_OTHER dial rules 14-19

802.1s 3-4

802.1w 3-4, 3-7

802.1X authentication 4-14

802.3af PoE 3-12

8800 Series Phones 8-10

8900 Series Phones 8-10, 8-16

9.@ route pattern 14-26

911 calls 14-67, 15-1

9900 Series Phones 8-10, 8-16

A

AA 19-23

AAR

dial plan considerations 14-68, 14-76

for video calls 5-18

for Voice over PSTN 10-21

with Cisco Unity 19-8

AC 18-43

access codes 14-77, 23-42

access control list (ACL) 4-21

accessibility of endpoint features 8-5

Access Layer 3-4

access lists for Mobile Connect calls 23-45

access numbers 23-53

access point (AP) 3-54, 3-55, 3-64, 8-26

ACL 4-21

Active Directory (AD) 16-10, 16-14, 16-17, 16-22

Active Directory Application Mode (ADAM) 16-12, 16-27

Active Directory Lightweight Directory Services (ADLDS) 16-19

AD 16-10, 16-14, 16-17, 16-22

ADAM 16-12, 16-27

Adaptive Security Appliance (ASA) 4-22, 4-31

addresses

flat 23-22

MAC 4-7

security 4-5

security issues 4-4

Address Resolution Protocol (ARP) 3-64, 4-12

ADLDS 16-19

Administrative XML Layer (AXL) 29-6

advanced formulas for bandwidth calculations 3-51

AFT 15-23

agent desktop 25-11

agents for call processing 10-23

Aggregation Services Router (ASR) 22-4

AHT 27-5

ALI 15-3, 15-5, 15-23

alias normalization 14-72

ALI Formatting Tool (AFT) 15-23

all trunks busy 15-14

analog

connection types 8-7

endpoints 8-6

gateways 5-2, 8-6

interface modules 8-7

standalone gateways 8-6

Analysis Manager 29-23

Analytics 29-13

anchoring calls in the enterprise 23-57

Android 8-30, 23-63, 23-76, 23-80

ANI 15-3, 15-5, 15-7, 15-11

annunciator 7-17

answer supervision 15-14

AnyConnect 23-86

AnyConnect Secure Mobility Client 8-31

AP 3-54, 3-55, 3-64, 8-26

Apple iOS 8-30

application dialing rules 21-7, 23-53

applications

Attendant Console 18-43

described 18-1

Extension Mobility 18-7, 18-29

for mobile users 23-1

IP Manager Assistant 18-20

IP Phone Services 18-2

security 4-36

Unified Communications Manager Assistant 18-20

WebDialer 18-34

applications and services layer 17-1

application users 16-7

architecture

applications and services layer 17-2

call control and routing 12-2

call processing 9-2

Cisco Jabber 21-3

Cisco UCIntegration for IBM Sametime 21-26

Cisco UCIntegration for Microsoft Lync 21-23, 27-18

Cisco UCIntegration for Microsoft Office Communicator 27-18

Cisco Unified Communications Manager Assistant 18-21, 18-22

Cisco Unified Contact Center 24-2

Cisco Unified MeetingPlace 22-31

Cisco WebEx Connect 27-18

collaboration system 2-1

conferencing 22-2

deployment models 10-3

directories 16-7

endpoints 8-3

Enterprise Feature Access 23-54

Extension Mobility 18-8

IP Phone Services 18-2

media resources 7-2

Mobile Connect 23-45

Mobile Voice Access 23-54

mobility clients and devices 23-64

operations and serviceability layer 26-2

presence 20-9

Service Advertisement Framework (SAF) 10-60

trunks 6-2

voice and video over WLAN 3-54

WebDialer 18-35, 18-38

WebEx Social 22-50

wireless LAN 3-54

area code 14-77

ARP 3-64, 4-12

ASA 4-22, 4-31

ASR 22-4

Assistant Console 18-33

Assurance 29-4

Asynchronous Transfer Mode (ATM) 3-37, 10-13, 10-22

ATM 3-37, 10-13, 10-22

Attendant Console (AC) 18-43, 27-26

audio conferencing 11-3

audio on computer 8-24, 21-5

audio sources 7-41

authentication

database 3-56

mechanisms 16-37

of phones 4-18, 8-27

of users 16-9, 16-19

Security Assertion Markup Language (SAML) 16-31

timers 16-36

authentication and encryption 4-18

auto-detection 9-40

automated alternate routing (AAR)

dial plan considerations 14-68, 14-76

for video calls 5-18

for Voice over PSTN 10-21

with Cisco Unity 19-8

automated attendant (AA) 19-23

Automatic Location Identification (ALI) 15-5, 15-23

Automatic Location Identifier (ALI) 15-3

Automatic Number Identification (ANI) 15-3, 15-5, 15-7, 15-11

average hold time (AHT) 27-5

AXL 29-6

B

BackboneFast 3-6

bandwidth

advanced formulas 3-51

best-effort 3-36

call control traffic 3-49, 3-51, 3-53

consumption 3-45, 3-47

for Cisco Unity 19-33

for conferencing 22-12, 22-48

for contact center 24-14

for shared line appearances 3-52

for Unified MeetingPlace 22-48

for video calls 13-29

for virtual tie lines 3-53

for WebEx 22-12

general rule 10-42

guaranteed 3-36

management of 13-3

provisioning 3-18, 3-36, 3-45

requirements for call admission control 13-9

requirements for gatekeepers 13-3

voice class requirements 3-41

beacons 3-65

Bearer Capabilities Information Element (bearer-caps) 5-15

bearer-caps command 5-15

bearer traffic 3-46

best-effort bandwidth 3-36

best practices for

centralized call processing 10-13

Cisco Unified Communications Manager Express (UnifiedCME) 9-42

Cisco Unity 19-33

Cisco Unity Connection 19-33

Cisco Unity Express (CUE) 19-47

distributed call processing 10-23

LDAP synchronization 16-16

music on hold 7-40

single-site deployment 10-10

voice messaging 19-33

WAN design 3-34

BFD 22-9

BGP 22-9

BHCA 10-47, 27-5, 27-19, 27-44

BHCC 27-5

Bidirectional Forwarding Detection (BFD) 22-9

bill-to number (BTN) 15-5

BlackBerry 8-31

blade servers 10-56

BLF 20-6

blocking factor 27-5

blocking numbers 23-52

Bluetooth 3-62, 8-28

Border Gateway Protocol (BGP) 22-9

BPDU 3-6

branch office router 7-44

bridge protocol data unit (BPDU) 3-6

Bring Your Own Device (BYOD) Infrastructure 23-75

broadcast messages 18-48

B-Series Blade Server 10-56, 10-58

BTN 15-5

bump in the wire 4-25

bursting 3-43

bursty traffic 27-6

Business Edition 9-2, 9-25, 9-29, 9-31, 23-61, 27-44, 27-46

Business Edition6000 10-53

busy hour 27-5

busy hour call attempts (BHCA) 10-47, 27-5, 27-19, 27-44

busy hour call completions (BHCC) 27-5

busy lamp field (BLF) 20-6

BYOD 23-75

C

CAC (see call admission control)

calendar integration for presence 20-31

calendar server 22-56

call admission control

bandwidth management 13-3

bandwidth requirements 13-9

components 13-3

described 13-1

design considerations 13-36

dual data center 13-37

effective path 13-4

elements 13-3

enhanced locations 13-4

example bandwidth deductions per call 13-25

for contact center 24-15

for music on hold 7-42

for Session Management Edition (SME) 13-44

for TelePresence 13-22, 13-42

for video 13-29, 13-42

gatekeeper 13-3

links 13-4, 13-5

locations 13-42

migration to Enhanced Locations CAC 13-34

moving devices to a new location 15-15, 23-14

MPLS cloud 13-38

paths 13-4

regions 13-10, 13-11

replication network 13-15

SIP trunks 13-24

topologies 13-36

weights 13-4

call anchoring 23-57

callback

for emergency services 15-11, 15-18

from the PSAP 15-11, 15-18

call center 24-1

Call Control Discovery (CCD) 10-60

call control traffic 3-49, 3-53

call detail record (CDR) 10-44, 27-14, 29-10

caller ID matching 23-53, 23-54, 23-57

caller ID transformations 23-60

call flows

multicast music on hold 7-24, 7-27

music on hold 7-24, 7-27

unicast music on hold 7-26, 7-29

Call Forward Unregistered (CFUR) 14-68

call hand-in 23-72

call handoff 23-72, 23-78

call hand-out 23-72, 23-78

calling line ID (CLID) 14-27

calling party number (CPN)

in 911 calls 15-5

localization 14-60

calling privileges 14-39

calling restrictions 14-39

calling search spaces 14-39, 14-41, 20-7, 23-56

call management record (CMR) 10-44, 27-14, 29-10

call processing

agents 10-23

architecture 9-2

capacity planning 9-27

centralized 10-10, 19-7, 19-11, 24-8, 29-27

design considerations 9-30

distributed 10-21, 24-10, 29-29

guidelines 9-1

hardware platforms 9-4

high availability 9-16

redundancy 5-3, 9-18

subscriber server 9-7

call-related traffic 3-53

call routing

architectural layer 12-1

for emergency calls 15-22

inbound 23-67

outbound 23-68

calls

911 15-1

classification of 14-27

dual control 10-38

emergency 14-67, 15-1

forwarding 14-43

history 20-7

hold 7-20

inbound 5-16

monitoring 25-1

music on hold 7-18

outbound 5-17

pickup at desk phone 23-38

pickup at remote destination phone 23-39

preservation of 5-10

privileges 14-39

queuing 24-2

recording 25-1

routing 5-16, 5-17, 14-21, 15-22

signaling 5-14

calls per second (cps) 27-5

CAM 4-7

CAMA 15-6

campus

access switch 3-3

deployment model 10-8, 29-25

infrastructure requirements 3-1

capacity planning

applications and serviceability layer 17-4

Attendant Console 18-46, 27-26

Business Edition 9-29, 27-44

by product 27-12

call processing 9-27

call recording and monitoring 25-14

call routing 12-3

call traffic 27-19

Cisco IM and Presence 27-29

Cisco mobility clients and devices 23-87

Cisco Prime Collaboration 27-43

Cisco Prime Collaboration Analytics 27-43

Cisco Prime Collaboration Assurance 27-43

Cisco UC Integration for IBM Sametime 21-28, 27-18

Cisco UC Integration for Microsoft Lync 21-25, 27-18

Cisco Unified Communications Manager Express (UnifiedCME) 27-44

Cisco WebEx Connect 27-18

Cisco WebEx Messenger service 20-45, 21-22

clusters 27-13

codecs 27-33

collaboration clients and applications 27-16

collaboration system 2-4

conferencing 27-37, 27-41

contact center 24-17

CTI applications 9-36, 27-21

deployment models 10-4

design and deployment considerations 27-1

dial plan 27-20

emergency services 27-31

endpoints 8-37, 27-15

Express Media Server (EMS) 27-41

Extension Mobility 18-18, 27-23

factors to consider 27-8

gateways 27-31

instant messaging storage requirements 20-30

IP Phone Services 18-7

Jabber Desktop Clients 21-10

LDAP directory integration 27-28

locations 27-14

media resources 7-31, 27-26

megacluster 27-29

music on hold (MoH) 7-32, 7-34, 27-27

operations and serviceability layer 26-3

performance overload 27-34

performance tuning 27-34

phones 8-37

presence 27-29

regions 27-14

servers 27-13

sizing tools 27-10

tools 9-27, 27-10

UnifiedCM 27-13

UnifiedCM Assistant 18-27, 27-24

UnifiedCM servers 9-27

Unified MeetingPlace 22-47, 27-37, 27-38

Unified Mobility 23-61, 27-19

Video Communication Server (VCS) 9-30

videoconferencing 27-38

Virtualization Experience Media Engine (VXME) 21-30

voice activity detection (VAD) 27-33

voice messaging 27-35

WebDialer 18-41, 27-25

WebEx 22-12

WebEx Social 22-58

wireless networks 3-60, 8-28

XMPP clients 27-18

CAPWAP 3-55

CAR 10-44

CCA 3-65, 22-9

CCD 10-60

CDP 4-5

CDR 10-44, 27-14, 29-10

CDR Analysis and Reporting (CAR) database 10-44

Centralized Automatic Message Accounting (CAMA) 15-6

centralized call processing

centralized messaging 19-7

deployment model 10-10, 24-8, 29-27

distributed messaging 19-11

migration to 28-5

Voice over the PSTN 10-21

centralized messaging 19-5, 19-7, 19-15, 19-22

centralized TFTP services 3-32

CER 14-67, 15-7, 15-15

CFUR 14-68

channels for wireless devices 3-61

CIR 3-43

Cisco 1040 Sensor 29-8

Cisco Business Edition 9-25, 23-61, 27-46

Cisco Discovery Protocol (CDP) 4-5

Cisco Emergency Responder (CER) 14-67, 15-7, 15-15

Cisco EnergyWise Technology 3-13

Cisco IM and Presence 20-9, 21-19, 27-29

Cisco IOS software MTP 7-16

CiscoIP SoftPhone 15-17

Cisco IP Voice Media Streaming Application 7-17, 27-26

Cisco Jabber 21-3, 22-55, 23-76, 23-80

Cisco LEAP 8-27

Cisco Mobile 23-76, 23-80

Cisco Mobile iPhone 23-80

Cisco Network Analysis Module (NAM) 29-10

Cisco Option Package (COP) 28-8

Cisco Paging Server 18-48

Cisco Prime 29-1

Cisco Prime Collaboration 27-43

Cisco Prime Collaboration Analytics 27-43

Cisco Prime Collaboration Assurance 27-43

Cisco Prime Unified Provisioning Manager (UnifiedPM) 29-14

Cisco Prime Unified Service Monitor (UnifiedSM) 29-7

Cisco Proprietary RTP 7-10

Cisco UCIntegration for IBM Sametime 21-26

Cisco UCIntegration for Microsoft Lync 21-23, 27-18

Cisco UCIntegration for Microsoft Office Communicator 21-2, 27-18

Cisco Unified Analysis Manager 29-23

Cisco Unified Border Element 4-33, 25-10

Cisco Unified Communications Management Suite 29-1

Cisco Unified Communications Manager Express (Unified CME)

capacity planning 27-44

design considerations 9-30

distributed call processing 10-23

interoperability with UnifiedCM 9-40

Cisco Unified Communications Manager Real-Time Monitoring Tool (RTMT) 29-23

Cisco Unified Computing System (UCS) Platform 10-55

Cisco Unified Contact Center 24-1

Cisco Unified Contact Center Enterprise (UnifiedCCE) 24-3

Cisco Unified Contact Center Express (UnifiedCCX) 24-6

Cisco Unified Contact Center Management Portal (UnifiedCCMP) 24-6

Cisco Unified Customer Voice Portal (UnifiedCVP) 24-4

Cisco Unified E-Mail Interaction Manager (UnifiedEIM) 24-7

Cisco Unified Intelligence Center (UnifiedIC) 24-7

Cisco Unified MeetingPlace 22-30, 27-37, 27-38

Cisco Unified Mobility 23-1, 23-35, 23-84, 27-19, 27-46

Cisco Unified Reporting 29-24

Cisco Unified SRST Manager 10-19

Cisco Unified Survivable Remote Site Telephony (SRST) Manager 10-19

Cisco Unified Web Interaction Manager (UnifiedWIM) 24-7

Cisco Unified Workspace License (CUWL) 28-7

Cisco Unity 19-1, 19-7, 19-20

Cisco Unity Connection 19-7, 19-18, 19-35

Cisco Unity Express (CUE) 19-23

Cisco Unity Personal Assistant 19-5

Cisco Unity Telephony Integration Manager (UTIM) 19-42, 19-44

Cisco Voice Transmission Quality (CVTQ) 29-10

Cisco WebEx Connect 27-18

Cisco WebEx Meetings Server 22-13

classification of

calls 14-27

traffic 3-4, 3-16, 3-67

Class of Service (CoS) 3-4

clear channel assessment (CCA) 3-65

CLEC 15-4

CLID 14-27

Client Matter Code (CMC) 14-28

clients

launch sequence 21-18

mobility clients and devices 23-63

client transformation 21-7

clipping 10-13

cloud architecture 22-4

cloud-based deployment model 21-14

Cloud Connected Audio (CCA) 22-9

clustering over the WAN

Business Edition6000 10-53

Cisco Unity 19-15, 19-17

CTI applications 9-35

described 10-41

failover with Cisco Unity 19-19

for contact center 24-11, 29-30

local failover 10-45

music on hold 7-48

presence 20-20

remote failover 10-52

troubleshooting 10-45

WAN considerations 10-42

with Cisco Unity 19-20

clusters

design guidelines 9-6

Emergency Responder (ER) 15-9, 15-22

for presence servers 20-10

for UnifiedCM 9-6

guidelines for 9-14

home 18-15

home cluster 18-19

maximum capacity 27-13

redundancy 9-20

server nodes 9-7

services 9-6

visiting 18-15

CMC 14-28

CMR 10-44, 27-14, 29-10

codecs

capacity planning 27-33

complexity modes 7-4, 7-5

flex mode 7-5

for music on hold 7-40

low bit-rate (LBR) 7-37

collaboration

clients 21-1

clients and applications 27-16

conferencing 22-1, 27-37, 27-41

contact management 21-9

Jabber desktop clients 21-3

LDAP directory integration 21-9

services 22-1

third-party XMPP clients and applications 21-2, 27-18

Collaboration Cloud 22-4

Collaboration Edge 15-17

collaboration system components and architecture 2-1

collaborative conferencing 22-1, 27-37, 27-41

co-located DHCP server 3-26

COM 16-4

combined deployment models for messaging 19-14

Committed Information Rate (CIR) 3-43

common locations 13-16

Communicator 8-23, 21-31

competitive local exchange carrier (CLEC) 15-4

complexity modes for codecs 7-4, 7-5

complexity of the database 27-14

Component Object Model (COM) 16-4

components of

Device Mobility 23-15

messaging system 19-2

presence 20-3

compressed Real-Time Transport Protocol (cRTP) 3-38, 3-40

Computer Telephony Integration (CTI) 9-8, 9-23, 9-32, 19-23, 27-21

conferencing 22-56

architecture 22-2

audio 11-3

capacity planning 22-47

collaborative 22-1, 27-37, 27-41

conference bridges 7-15

described 11-1, 22-1

hardware 9-41

hardware resources 11-15

Intelligent Bridge Selection 11-22

recording sessions 22-44

resources 11-3

rich media 11-1

scheduling interface 22-34

security 4-33, 11-5, 11-14

software resources 11-15

traffic 27-8

video 11-16

configuration examples for

lobby phone security 4-38

UnifiedCME 9-40

configuration for mobile client users

simplified method 23-74

conformance with Section 508 8-5

connectivity options for the WAN 10-13, 10-22

console

for attendants 18-43

for UnifiedCMAssistant assistant 18-33

contact center

described 24-1

gateway sizing 27-32

traffic patterns 27-7

contact management 21-9

contact sources 21-17, 21-19

content-addressable memory (CAM) 4-7

continuous-presence conference view 11-16

Control and Provisioning of Wireless Access Points (CAPWAP) 3-55

control signaling 3-49, 3-53

COP 28-8

Core Layer 3-11

co-resident

DHCP 3-27

MoH 7-32

core switch 3-3

CoS 3-4

CPN 15-5

cps 27-5

CPU usage 27-4

cRTP 3-38, 3-40

C-Series Rack-Mount Server 10-59

CTI 9-8, 9-23, 9-32, 19-23, 27-21

CTI Manager 9-6, 9-8, 9-23

CTI-QBE 19-23

CTI Remote Device 9-32

CTI route points 7-15

CUE 19-23

cutover 28-1

CUWL 28-7

CVTQ 29-10

CWA 22-54

D

DAI 4-12

database

complexity 27-14

replication 9-12

synchronization with UnifiedCM 16-28

data centers

redundant 4-42

security 4-30

server farm 3-12

single 4-41

Delayed Offer 7-11

delay of packets 10-42, 10-44

Delivery Traffic Indicator Message (DTIM) 3-63

Demilitarized Zone (DMZ) 4-39

deployment models

campus 10-8, 29-25

clustering over the WAN 7-48, 10-41, 19-20, 20-20, 24-11, 29-30

combined for messaging 19-14

described 10-1

DHCP 3-26

federation 20-21

for Cisco Jabber 21-12

for Cisco Unified MeetingPlace 22-44

for Cisco Unity 19-4

for Cisco Unity Express 19-23

for contact center 24-8

for network management 29-25

for presence 20-16

for presence servers 20-12

for UnifiedCME 9-42

media resources 7-37

messaging and call processing combinations 19-6

multisite with centralized call processing 7-37, 7-44, 10-10, 24-8, 29-27

multisite with distributed call processing 7-38, 7-48, 10-21, 24-10, 29-29

music on hold 7-43

Service Advertisement Framework (SAF) 10-60

Session Management Edition 10-24

single cluster 20-17

single site 7-37, 7-44, 10-8, 24-8, 29-25

site-based 10-4

Unified Computing System (UCS) 10-55

virtualized servers 10-55, 10-59

voice over the PSTN 10-21

design criteria 10-4

designing for performance 27-8

deskphone control mode (using deskphone for audio) 8-24, 21-6

deskphone for audio 21-6

desk phone pickup 23-38

desk phones 8-8

Desktop Collaboration Experience DX600Series 8-11, 8-16

destination of a call 14-77

device mobility

dial plan 23-20

feature components and operation 23-15

Group 23-15

Info 23-15

operation flowchart 23-19

operation of 23-19

parameter settings 23-17

Physical Location 23-15

settings 23-18

Device Mobility Group 23-18

devices

mobility 8-29, 15-15, 23-14

pools 10-46, 10-52

route group 14-29

Device Security Profile 18-15

DFS 3-61

DHCP

binding information 4-12

deployment options 3-26

described 3-24

lease times 3-25

Option 150 3-25

servers 3-27

Snooping 4-10, 4-12

starvation attack 4-11

dial plan

+dialing 14-54

911 calls 15-1

application dialing rules 21-7, 23-53

architecture 14-2

Call Forward Unregistered (CFUR) 14-68

calling party settings 14-56

calling privileges 14-39

call routing 14-21

capacity planning 27-20

design considerations 23-20

device mobility 23-20

elements 14-13

emergency call string 15-12

Extension Mobility 14-81

for Device Mobility 23-20

for Jabber Desktop Client 21-6

for mobility 23-69

for UnifiedCM Assistant 18-29

for WebEx Social 22-52

functions 14-1

fundamentals 14-2

globalized numbers 14-53, 14-59

international calls 14-26

localized call egress 14-60

localized call ingress 14-57

local route group 14-54

shared line appearance 15-18

Tail End Hop Off (TEHO) 14-69

transformations 14-55

Unified Mobility 23-56

variable length on-net dialing 23-22

Video Communication Server (VCS) 14-50

dial rules 14-15, 14-17, 14-19, 23-53

dial via office (DVO) 23-73, 23-81

dial via office forward (DVO-F) 23-84

dial via office reverse (DVO-R) 23-82

DID 15-5

Differentiated Services Code Point (DSCP) 3-4, 3-39, 3-67, 13-43

digital gateways 5-3

digital networking 19-30

digital signal processor (see DSP resources)

digit manipulation 5-16, 14-24, 14-27

digit prefixing 23-53

Direct Inward Dial (DID) 15-5

directories

access 16-4

architecture 16-7

authentication of users 16-9, 16-19

filtering 16-24

for UnifiedCM Assistant 18-33

high availability 16-27

integration with IP telephony system 16-1, 16-2, 27-28

integration with UnifiedCM 16-6

LDAP 16-1, 27-28

lookup rules 21-7

schema 16-1

search base 16-13

searches 21-10

security 16-16

sn attribute 16-10

synchronization 16-9, 16-10, 16-24

URI dialing 14-23, 14-48

UserID 16-10

directory URI 14-47

distortion 3-62

distributed call processing 10-21, 10-23, 24-10, 29-29

distributed messaging 19-5, 19-11, 19-17

Distribution Layer 3-9

DMVPN 3-36

DMZ 4-39

DNS 3-23

Domain Name System (DNS) 3-23

DSCP 3-4, 3-39, 3-67, 13-43

DSP resources

described 7-4

PVDM 7-31

DTIM 3-63

DTMF

conversion of 7-9

gateway capabilities 5-3

methods supported by endpoints 7-9

on H.323 gateways 7-14

on SIP gateways 7-13

Relay 5-6, 7-14

DTPC 3-64

dual call control 10-38

dual data center 13-37

dual-mode

clients 23-76, 23-80

phones and clients 23-63

dual tone multifrequency (DTMF) 5-3, 5-6, 7-9

DVO 23-73, 23-81

DVO-F 23-84

DVO-R 23-82

DX600Series endpoins 8-11, 8-16

dynamic ANI interface 15-11

Dynamic ARP Inspection (DAI) 4-12

Dynamic Frequency Selection (DFS) 3-61

Dynamic Host Configuration Protocol (DHCP) 3-24, 4-10, 4-11, 4-12

dynamic memory 27-4

Dynamic Multipoint VPN (DMVPN) 3-36

Dynamic Transmit Power Control (DTPC) 3-64

E

E.164 15-5, 15-11, 19-40

E911 15-1, 15-4

Early Offer 7-11

effective path 13-4

efficiency of links 3-40

ELCAC 13-4, 13-47

elements of a dial plan 14-13

ELIN 15-10, 15-11

EMCC 18-10, 18-19, 27-23

emergency calls 14-67

emergency call string 15-12

emergency location identification number (ELIN) 15-10, 15-11

Emergency Responder 14-67, 14-68, 15-7, 15-15

emergency response location (ERL) 15-10, 15-11, 15-15

emergency services 15-1, 23-70, 27-31

EMS 22-32, 27-41

eMWI 19-40

encryption

for phones 4-18

for security 4-18

for signaling 3-50, 3-51

for wireless endpoints 8-27

endpoints

analog gateways 8-6

architecture 8-3

capacity planning 8-37, 27-15

design considerations 8-37

directory access 16-4

high availability 8-35

immersive video 8-18

mobile 8-30

multipurpose video 8-17

off premises 15-17

personal video 8-15

Section 508 conformance 8-5

security 4-15

software-based 8-23

supplementary services 7-13

telepresence 4-18, 8-16, 8-17, 8-18, 8-19

types of 8-1

video 8-15, 15-16

wireless 3-57, 8-26

end users 16-7, 20-4

Energy conservation 3-13

EnergyWise Technology 3-13

Enhanced Location CAC 13-4, 13-47

Enhanced Message Waiting Indicator (eMWI) 19-40

Enhanced SRST 8-14, 8-25, 8-29, 8-33, 8-34

Enhanced SRST (E-SRST) 8-20, 10-14

EnhancedSRST (E-SRST) 10-17

Enhanced Survivable Remote Site Telephony (E-SRST) 10-14

enterprise caller ID 23-70

Enterprise Feature Access 23-34, 23-40, 23-51, 23-52, 23-53

equations for calculating

bandwidth 3-50, 3-51

Business Edition device capacities 27-45

CPU usage 27-4

CTI resource requirements 27-22

memory usage 27-4

music on hold server capacity 7-33

ERL 15-10, 15-11, 15-15

Erlang 27-6

Erlang blocking factor 27-6

error rate 10-45

E-SRST 8-20, 10-14, 10-17

ESXi Hypervisor. 28-8

ettercap virus 4-12

Exchange Web Services Calendar 20-34

Express Media Server (EMS) 27-41

Expressway 4-35, 13-47

EX Series video endpoints 8-16

Extend and Connect 21-18

Extensible Authentication Protocol (EAP) 8-27

extensible messaging 20-37

Extension Mobility (EM)

capacity planning 27-23

described 18-7

dial plan 14-81

interactions with UnifiedCMAssistant 18-29

Extension Mobility Cross Cluster (EMCC) 18-10, 18-19, 27-23

EMCC 13-36

F

FAC 14-28

factors that affect sizing 27-8

failover

Cisco Unity 19-18, 19-19

clustering over the WAN 10-45, 10-52

scenarios 18-5

fallback 4-27

fallback mode 7-47

FastStart 7-14

fax

gateway support for 5-3, 5-21

interface modules 8-7

FCoE 10-56, 10-57

federated deployment 20-21

federation between domains 20-21

Fibre Channel over Ethernet (FCoE) 10-56, 10-57

filtering for directory synchronization and authentication 16-24

filter strings for LDAP directories 16-27

FindMe 23-47

firewalls

access control lists 20-45

around gateways 4-31

bump in the road 4-25

centralized deployment 4-39

described 4-22

routed mode 4-24

stealth mode 4-25

transparent mode 4-25

with H.323 4-32

Firewall Services Module (FWSM) 4-22, 4-31

firmware upgrades for Cisco IP Phones 8-12

flash used for music on hold 7-44

flat addressing 23-22

flex mode for codecs 7-5

Flow Metadata 3-79

Forced Authorization Codes (FAC) 14-28

Foreign Exchange Office (FXO) 15-7

forwarding calls 14-43

Frame Relay 3-37, 10-13, 10-22

FWSM 4-22, 4-31

FXO 15-7

G

gain settings 5-15

GARP 4-8, 4-12

gatekeeper

call admission control 10-23, 13-3

zones 13-3

Gateway Load Balancing Protocol (GLBP) 3-10

gateways

911 services 15-13

additional documentation 27-35

all trunks busy 15-14

analog 5-2, 8-6

automated alternative routing 5-18

blocking 15-14

call recording 25-4

capabilities 5-15

capacity planning 27-31

CiscoUnifiedVideoconferencing 3500 Series Video Gateways 5-12

configuration in UnifiedCM 5-14

contact center sizing 27-32

core feature requirements 5-3

digital 5-3

digit manipulation 5-16

firewalls 4-31

for local failover 10-51

for video telephony 5-12

placement 15-13

protocols 5-4

redundancy 5-10

security 4-30

selection of 5-3

service prefixes 5-17

SIP 5-7, 5-11

standalone 8-6

TDM 5-2

voice applications 5-1, 8-6

VoiceXML 23-48, 23-49

GDPR 14-11, 14-46, 14-69

general security 4-2

geographical diversity 10-7

geolocations 14-88

GLBP 3-10

Global Dial Plan Replication (GDPR) 14-11, 14-46, 14-69

globalized dial plan 14-53, 14-59

Global Site Backup (GSB) 22-4, 22-9

glossary 1-1

Gratuitous Address Resolution Protocol (GARP) 4-8, 4-12

ground start 8-7

groups for

call routing 14-29

Emergency Responder (ER) 15-18, 15-20

gateways 27-32

media resources 7-1

UnifiedCM redundancy 9-18

GSB 22-4, 22-9

guaranteed bandwidth 3-36

H

H.245 Alphanumeric 7-10

H.245 Signal 7-10

H.323

call hairpinning 9-40

call preservation enhancements 5-10

FastStart 7-14

firewalls 4-32

gateways 5-4

supplementary services 7-13

trunks 6-3

hairpinning 9-40, 23-49

hand-in of a call 23-72

handoff of calls 23-72, 23-78

hand-out of a call 23-72, 23-78

hardware

audio conferencing bridge 11-15

media resource capacities 7-31

MTP resources 7-16

music on hold 7-32

transcoder 7-7

types of platforms 9-4

Hardware Media Server (HMS) 22-32

headers for voice packets 3-46

high availability

applications and serviceability layer 17-3

Attendant Console 18-45

Business Edition 9-25

call processing 9-16

call routing 12-3

Cisco mobility clients and devices 23-86

Cisco UC Integration for IBM Sametime 21-28

Cisco UC Integration for Microsoft Lync 21-25

collaboration system 2-3

contact center 24-13

CTI 9-36

deployment models 10-4

directories 16-27

endpoints 8-35

Enterprise Feature Access 23-55

Extension Mobility 18-16

hardware platforms 9-16

IME-enabled ASA 4-29

IP Phone Services 18-5

Jabber clients 21-20

Jabber DesktopClients 21-11

media resources 7-34, 7-36

Mobile Connect 23-46

Mobile Voice Access 23-55

music on hold 7-36

network connectivity 9-17

network services 3-4

operations and serviceability layer 26-3

phones 8-35

presence 20-12

requirements 10-5

Survivable Remote Site Telephony (SRST) 9-19

transcoders 7-36

UnifiedCM 9-17

UnifiedCM Assistant 18-24

Unified Computing System (UCS) 9-24

Unified MeetingPLace 22-45

Video Communication Server (VCS) 9-25

Virtualization Experience Media Engine (VXME) 21-30

voice services 10-14

WebDialer 18-40

WebEx 22-9

WebEx Social 22-52

wireless LAN 3-58

history of calls 20-7

HMS 22-32

hold 7-18, 7-20

holdee 7-19

holder 7-19

home cluster 18-15, 18-19

hosted virtual desktop (HVD) 21-30

Hot Standby Router Protocol (HSRP) 3-10, 10-23

HSRP 3-10, 10-23

HTTPS 19-31

hub-and-spoke topology 3-3, 3-34

HVD 21-30

hybrid deployment model 21-15

hypervisor 3-19, 10-55

I

I/O modules 10-57

IBM Lotus Sametime 20-40

IBM Sametime 21-26

IButton 14-20

ICCS 9-12, 10-43, 10-47

ICMP 5-11

identity management 16-1, 16-29

Identity Provider (IdP) 16-29

IdP 16-29

IDS 4-31, 10-43

IEM 24-18

IM and Presence 20-1, 21-19, 22-53, 27-29

IME

basic (inline) deployment 4-26

offpath deployment 4-26

proxy 4-25

immediate start 8-7

immersive video endpoints 8-18

impairments without QoS 3-19

inbound calls 5-16

InformaCast 18-48

Informix Dynamic Server (IDS) 10-43

infrastructure (see network infrastructure)

inline deployment of IME-enabled ASA 4-26

inline power 3-12

instant messaging 20-1, 20-16, 20-25, 20-27, 20-30

Integrator CSeries 8-18

Intelligent Bridge Selection 11-22

Intelligent Session Control 23-58

Interactive Experience Manager (IEM) 24-18

interactive voice response (IVR) 10-10

Intercompany Media Engine (IME)

basic (inline) deployment 4-26

offpath deployment 4-26

proxy 4-25

interface modules 8-7

interface types for 911 calls 15-5

interference to wireless communications 3-62

international calls 14-26

Internet Control Message Protocol (ICMP) 5-11

interoperability 8-21, 9-40, 9-44, 13-42

inter-VLAN routing 8-20, 8-25

Intra-Cluster Communication Signaling (ICCS) 9-12, 10-43, 10-47

introduction 1-1

Intrusion Detection System (IDS) 4-31

IOS software MTP 7-16

IP/VC 3500 Series Video Gateways 5-12

IP addresses and security 4-4

IP Communicator 8-23, 21-31

iPhone 8-30, 23-63, 23-76, 23-80

IPMA 18-20

IP Manager Assistant (IPMA) 18-20

IP phones 8-8

IP Phone Services 18-2, 27-23

IP Precedence 3-4, 3-39

IPSec 10-13, 10-22

IP Security Protocol (IPSec) 10-13, 10-22

IP Service Level Agreement Video Operation (IPSLAVO) 3-75

IPSLAVO 3-75

IPv6

security 4-5

with Cisco Unified Provisioning Manager (UnifiedPM) 29-18

with Cisco Unity Connection 19-45

IP VOICE feature set 9-40

IP Voice Media Streaming Application 7-4, 7-15, 7-17, 11-15, 27-26

ISDN 10-14, 10-15

ISDN Link 5-3

IVR 10-10

J

Jabber

call handoff 23-78

clients 27-17

deployment models 21-12

desktop clients 8-23, 21-3, 22-55, 27-16

desktop video 8-15

dial via office (DVO) 23-81

for Android and Apple iOS 8-30, 23-76

for iPad 23-85

for Mac 21-18

for mobile devices 23-63

for TelePresence 8-15

for Windows 21-16

IM and presence 21-19

IM client 8-31, 23-85

interactions with Cisco Unified Mobility 23-84

WLAN considerations 23-80

Jabber Identifier (JID) 20-4

JID 20-4

jitter 10-42

JTAPI 9-23

K

Key Press Markup Language (KPML) 7-9, 14-15, 14-17

KPML 7-9, 14-15, 14-17

L

LAN infrastructure 3-4

Layer 2 3-4, 10-23

Layer 3 3-4

layers of security 4-3

LBM 13-5, 13-12

LBM Hub 13-5, 13-15

LBR 7-37

LCR 5-20

LDAP 9-12, 16-1, 21-9, 21-10, 27-28

LDN 15-5

LEAP 8-27

leased lines 3-37, 10-13, 10-22

lease times for DHCP 3-25

least-cost routing (LCR) 5-20

LEC 15-3, 15-13

LFI 3-38, 3-40, 3-41

Lightweight Access Point Protocol (LWAPP) 3-55

Lightweight Directory Access Protocol (LDAP) 9-12, 16-1, 27-28

Lightweight Directory Services 16-19

Limit Client Power setting on access points 3-64

line appearances 3-52

line speed mismatch 3-43

link efficiency 3-40

link fragmentation and interleaving (LFI) 3-38, 3-40, 3-41

links for call admission control 13-4, 13-5

listed directory number (LDN) 15-5

Live Communications Server 2005 20-39

LLQ 3-38, 3-39

LMHOSTS file 3-23

load balancing 3-31, 9-22

lobby phone security 4-38

Local Exchange Carrier (LEC) 15-3, 15-13

local failover deployment model 10-45

localization of calling party number 14-60

localized call egress 14-60

localized call ingress 14-57

local route group 14-54

Location and Link Management Cluster 13-19

locations

common 13-16

defined 13-5

enhanced 13-4

for video endpoints 13-42

maxiumum number 27-14

shadow location 13-18

shared 13-16

Locations Bandwidth Manager (LBM) 13-5, 13-12

Locations Bandwidth Manager Hub 13-5, 13-15

logical partitioning 14-57, 14-88

loop start 8-7

low bit-rate (LBR) codecs 7-37

low-latency queuing (LLQ) 3-38, 3-39

LWAPP 3-55

Lync 21-23

M

MAC address 4-7

manipulation of digits 14-24

Master Street Address Guide (MSAG) 15-3

maximum simultaneous calls 27-5

Mean Opinion Score (MOS) 29-7

media awareness 3-78

Media Gateway Control Protocol (MGCP) 5-4

Medianet 3-69

media resource group (MRG) 7-34

media resource group list (MRGL) 7-34

Media Resource Manager (MRM) 7-2

media resources

architecture 7-2

capacity planning 7-31, 27-26

deployment models 7-37

described 7-1

design guidelines 7-34

for local failover 10-51

hardware and software capacities 7-31

high availability 7-34, 7-36

PVDM 7-31

security 4-30

server 9-8

voice quality 7-39

MediaSense 25-7

media server 22-32

Media Services Interface (MSI) 3-78

Media Services Proxy (MSP) 3-79

Media Streaming Application 7-4, 7-15, 7-17, 11-15, 27-26

media termination point (MTP)

conference bridges 7-15

described 7-8

types 7-15

with SIP trunk 6-6

Mediatrace 3-73

MeetingPlace 22-30

MeetingPlace Express Media Server (EMS) 22-32

megacluster 9-28, 10-3, 27-29

memory usage 27-4

Message Waiting Indicator (MWI) 19-23

messaging

bandwidth management 19-33

centralized 19-5, 19-7, 19-15, 19-22

Cisco Unity 19-1

combined deployment models 19-14

deployment models 19-4

distributed 19-5, 19-11, 19-17

failover 19-18, 19-19

redundancy 19-18

system components 19-2

metadata 3-79

MGCP 5-4

Microsoft Active Directory (AD) 16-10, 16-14, 16-17, 16-22

Microsoft Active Directory Application Mode (ADAM) 16-12, 16-27

Microsoft Communications Server 20-39

Microsoft Lync 21-23, 27-18

MicrosoftOCS 22-54

Microsoft Office Communicator 20-39, 21-2

Microsoft ViewMail for Outlook (VMO) 19-5

mid-call fallback 4-27

mid-call features 4-27, 23-40, 23-71

migration

to Enhanced Locations CAC 13-34

to IP Telephony 28-1

to UnifiedCM 28-1

MISTP 3-4

MLP 3-38

MLPP 7-17

MLTS 15-2

Mobile Connect

architecture 23-45

described 23-33, 23-37

desk phone pickup 23-38

functionality 23-37

redundancy 23-46

remote destination phone pickup 23-39

voicemail 23-43

mobile endpoints 8-30

Mobile Voice Access

access numbers 23-53

architecture 23-54

described 23-34, 23-47

functionality 23-48

hairpinning 23-49

IVR VoiceXML gateway 23-48

number blocking 23-52

redundancy 23-55

Mobility

applications 23-1

clients and devices 23-63

described 23-1, 23-56

dial plan 23-69

emergency services 23-70

guidelines for deploying 23-60

integration with presence 20-35

softkey method of call hand-out 23-78

voicemail avoidance 23-43

modeling of computer systems 27-3

models for deployments (see deployment models)

modems, gateway support for 5-3, 5-21

MoH 7-18, 10-51, 27-27

monitoring calls 25-1

MOS 29-7

moves, adds, and changes 15-7

MPLS 3-34, 3-37, 10-13, 10-22

MPLS cloud 13-38

MRG 7-34

MRGL 7-34

MRM 7-2

MSAG 15-3

MSI 3-78

MSP 3-79

MTP

conference bridges 7-15

described 7-8

hardware resources 7-16

software resources 7-15, 7-16

types 7-15

with SIP trunk 6-6

multicast music on hold 7-18, 7-24, 7-27, 7-40, 7-41, 7-44

multicast traffic on WLAN 3-63

multicast voice messages 18-48

multichannel support 24-7

multi-forest LDAP synchronization 16-19

Multilevel Precedence Preemption (MLPP) 7-17

multi-line telephone system (MLTS) 15-2

Multilink Point-to-Point Protocol (MLP) 3-38

multipath distortion 3-62

Multiple Instance Spanning Tree Protocol (MISTP) 3-4

multiple UnifiedCM servers 19-22

Multiprotocol Label Switching (MPLS) 3-34, 3-37, 10-13, 10-22

multipurpose video endpoints 8-17

multisite deployment model

with centralized call processing 7-37, 7-44, 10-10, 24-8, 29-27

with distributed call processing 7-38, 7-48, 10-21, 24-10, 29-29

music on hold (MoH) 7-18, 10-51, 27-27

MWI 19-23

MX Series video endpoints 8-17

N

NAM 29-10

Named Telephony Event (NTE) 5-7, 7-9

NAT 4-29

National Emergency Number Association (NENA) 15-10, 15-23

native interoperability for video 13-42

native transcoding with Cisco Unity 19-34

NENA 15-10, 15-23

Network Address Translation (NAT) 4-29

Network Analysis Module (NAM) 29-10

network hold 7-20

network infrastructure

access layer 3-4

core layer 3-11

distribution layer 3-9

high availability 3-4

LAN 3-4

network management 29-4

requirements 3-1

roles 3-3

routed access layer 3-7

security 4-4

voice over wireless LAN (WLAN) 23-65

WAN 3-34

wireless LAN 23-65

WLAN 3-54

network management 24-19, 29-1

network services 3-23

Network Time Protocol (NTP) 3-33

Network Transmission Loss Plan (NTLP) 5-15

network virtualization 4-40

Nexus 1000V Switch 3-19

NM-HD-1V/2V/2VE module 7-7, 7-16

NM-HDV2 module 7-7, 7-16, 11-15

NM-HDV module 7-7

non-fallback mode 7-45

normalization

of aliases 14-72

NPA 14-77

NTE 5-7, 7-9

NTLP 5-15

NTP 3-33

number blocking 23-52

Numbering Plan Area (NPA) 14-77

number transformations 14-55

numeric URI 14-47, 14-49

O

OCS 22-54

Office Communications Server 2007 20-39

Office Communicator Server (OCS) 22-54

Office Communicator Web Access (CWA) 22-54

offpath deployment of IME-enabled ASA 4-26

off-premises endpoints 15-17

on-premises deployment model 21-12

open authentication 8-27

Open Shortest Path First (OSPF) 4-24

Open Virtualization Archives (OVA) 9-32

operations and serviceability layer 26-1

Option 150 3-24, 3-25

OSPF 4-24

outbound calls 5-17

Outlook Web Access Calendar 20-32

OVA templates 9-32

overlap

of channels 3-61

receiving 14-27

sending 14-27

oversubscription of a link 3-43

P

packets

delay 10-42, 10-44

headers 3-46

jitter 10-42

loss of 10-42

Paging Server 18-48

paging systems 8-8

PAK 28-7

parallel cutover 28-3

parameters for Device Mobility 23-17

partial caller ID matching 23-54

partitions 14-39, 14-40, 14-57, 14-88

passive-interface command 3-11

paths for call admission control 13-4

PCAP 20-40

PC port on IP phone 4-15

performance

call rate 9-1

designing for 27-8

modeling 27-3

of call processing servers 9-27

of Extension Mobility 18-18

of presence servers 20-16

of UnifiedCM Assistant 18-27

of WebDialer 18-41

overload on gateways 27-34

tuning of gateways 27-34

Performance Monitor 3-71

performance testing 27-2

persistent chat 20-30

personal video endpoints 8-15

phased migration 28-3

phone books 29-22

Phone Control and Presence (PCAP) 20-40

phones

3900 Series 8-11

6900 Series 8-9

7800 Series 8-12

7900 Series 8-8

8800 Series 8-10

8900 Series 8-10, 8-16

9900 Series 8-10, 8-16

Attendant Console 18-43

authentication and encryption 4-18

call pickup at desk phone 23-38

capacity planning 8-37

design considerations 8-37

desktop IP models 8-8

dual-mode 23-63, 23-86

energy conservation 3-13

Extension Mobility 18-7

firmware upgrades 8-12

high availability 8-35

IP Phone Services 18-2

mid-call features 23-40

PC port 4-15

Power Save mode 3-14

Power Save Plus mode 3-13

remote destination call pickup 23-39

roaming 3-61

SCCP 14-15

secure mode 18-15

security 4-15, 4-38

services 18-2, 27-23

settings 4-17

SIP 8-34, 14-15, 14-17

software-based 8-23

Type-A 14-15

Type-B 14-17

Unified Communications Manager Assistant 18-20

user input 14-15, 14-17

web access 4-17

WebDialer 18-34

wireless 8-26

Wireless IP Phone 7921G 8-26

Wireless IP Phone 7925G 8-26

Wireless IP Phone 7925G-EX 8-26

Wireless IP Phone 7926G 8-26

physical security 4-4

ping utility 10-44

PIX 4-22, 4-31

plain old telephone service (POTS) 15-7

platforms 9-4

PoE 3-12, 8-13

policy

for network security 4-2

for presence 20-7

polling model 20-37

PortFast 3-6

ports

access 4-9

for integration of Cisco Unity with UnifiedCM 19-42, 19-44

on the IP phone 4-15

security 4-6

POTS 15-7

Power over Ethernet (PoE) 3-12, 8-13

Power Save mode 3-14

Power Save Plus mode 3-13

precedence settings for network traffic 3-4, 3-39

prefixes

for access code 14-77

service 5-17

presence

calendar integration 20-31

call history 20-7

capacity planning 27-29

clustering over the WAN 20-20

clusters 20-10

components 20-3

deployment models 20-12, 20-16

described 20-1, 20-2

end user 20-4

Exchange Web Services Calendar integration 20-34

federation 20-21

groups 20-8

guidelines 20-8

IBM Lotus Sametime 20-40

instant messaging storage requirements 20-30

integration with third-party applications 20-39

interactions between components 20-16

message archiving and compliance 20-28

Microsoft Communications Server 20-39

migration 20-26

mobility integration 20-35

Outlook Web Access Calendar integration 20-32

policy 20-7

polling model 20-37

presentity 20-2

protocol interfaces 20-37

real-time eventing model 20-36

SCCP 20-6

server guidelines 20-38

server performance 20-16

server redundancy 20-12

servers 20-9

server synchronization 20-10

SIP 20-5

speed dial 20-6

SUBSCRIBE calling search space 20-7

synchronization of servers 20-10

Third-Party Open API 20-35

UnifiedCM 20-4

presentity 20-2

preservation of calls 5-10

PRI 15-5

primary extension 20-4

Primary Rate Interface (PRI) 15-5

Prime Collaboration 27-43, 29-2

Prime Collaboration Analytics 27-43, 29-13

Prime Collaboration Assurance 27-43

Prime Collaboration Deployment 28-3

Prime compliance 29-1

Prime License Manager (PrimeLM) 9-9, 28-6

PrimeLM 9-9, 28-6

prioritization of traffic 3-39

Private Internet Exchange (PIX) 4-22, 4-31

Private Switch ALI 15-3

privileges for making calls 14-39

Product Activation Key (PAK) 28-7

progress_ind alert enable 8 command 15-14

propagation of database 9-12

protocols

ARP 3-64, 4-12

BFD 22-9

BGP 22-9

CAPWP 3-55

CDP 4-5

cRTP 3-38, 3-40

DHCP 3-24, 4-10, 4-11, 4-12

GARP 4-8, 4-12

GLBP 3-10

H.323 4-32, 5-4, 6-3, 9-40

HSRP 3-10, 10-23

IPSec 10-13, 10-22

LDAP 9-12, 16-1, 27-28

LWAPP 3-55

MGCP 5-4

MISTP 3-4

MLP 3-38

NTP 3-33

RCP 4-13

RIP 4-24

routing 3-11

RSTP 3-4, 3-7

RSVP 3-34, 13-3

RTP 10-23

SCCP 5-4, 7-10, 7-24, 14-15, 20-6

SIMPLE 20-9

SIP 5-7, 5-11, 6-3, 6-5, 6-6, 7-17, 7-27, 8-34, 9-44, 10-23, 14-15, 14-17, 14-19, 20-5

SMTP 19-28

SNMP 15-7

SOAP 20-10

SRTP 3-46, 4-18

STP 3-6

TFTP 3-25, 3-28, 9-6, 9-23

TLS 4-18

UDP 10-23

VPIM 19-28

VRRP 3-9

provisioning servers 9-27

proxy

line mode with UnifiedCM Assistant 18-21

PSAP 15-2, 15-11, 15-18

PSTN

911 calls 15-2

access to remote sites 10-13, 10-22

destination number 14-77

mid-call fallback 4-27

traffic patterns 27-32

voice over the PSTN (VoPSTN) 10-21

public safety answering point (PSAP) 15-2, 15-11, 15-18

Public Switched Telephone Network (PSTN) 10-13, 10-22, 14-77, 15-2

publisher server 9-7, 10-43

PVDM 7-31

PVDM2 11-15

PVDM3 11-15

Q

QBE 9-34, 19-23

QBSS 3-65, 3-68

QoS

for analog endpoints 8-8

for Cisco Unified Computing System (UCS) 3-19

for contact center 24-14

for desk phones 8-13

for LAN 3-14

for mobile clients and devices 23-67

for mobile endpoints 8-32

for music on hold 7-42

for security 4-20

for software-based endpoints 8-25

for UnifiedCM Assistant 18-33

for video 8-23, 13-42

for video endpoints 8-19

for WAN 3-34, 3-37

for wireless endpoints 8-29

for wireless LAN 3-66

QoS Basic Service Set (QBSS) 3-65, 3-68

Quality of Service (QoS)

for analog endpoints 8-8

for Cisco Unified Computing System (UCS) 3-19

for contact center 24-14

for desk phones 8-13

for LAN 3-14

for mobile clients and devices 23-67

for mobile endpoints 8-32

for music on hold 7-42

for security 4-20

for software-based endpoints 8-25

for UnifiedCM Assistant 18-33

for video 8-23, 13-42

for video endpoints 8-19

for WAN 3-34, 3-37

for wireless endpoints 8-29

for wireless LAN 3-66

quality of voice transmissions 7-39

queue depth 3-52

queuing of calls 24-2

queuing of voice traffic 3-18, 3-68

Quick Buffer Encoding (QBE) 9-34, 19-23

Quick Set Series video endpoints 8-17

quiescent traffic 3-53

R

radio frequency (RF) 8-27

Rapid Spanning Tree Protocol (RSTP) 3-4, 3-7

rate of error 10-45

RBAC 29-4

RBOC 15-3

RCC 20-9, 20-39

RCP 4-13

RDNIS 19-8

real-time eventing model 20-36

Real Time Monitoring Tool (RTMT) 16-2

Real-Time Transport Protocol (RTP) 10-23

recording

and silent monitoring 24-7, 25-3

calls 25-1

MediaSense 25-7

SPAN method 25-2

Redirected Dialed Number Information Service (RDNIS) 19-8

Redirector servlet 18-36

redundancy

call processing 9-18

cluster configurations 9-20

Extension Mobility 18-16

for messaging 19-18

for Mobile Connect 23-46

for Mobile Voice Access 23-55

for presence servers 20-12

for remote sites 10-14

for UnifiedCM Assistant 18-24

gateway support for 5-3, 5-10

IP Phone Services 18-5

load balancing 9-22

TFTP services 3-31

WebDialer 18-40

Regional Bell Operating Company (RBOC) 15-3

regions

for call admission control 13-10, 13-11

maximum number 27-14

Remote Call Control (RCC) 20-9, 20-39

Remote Copy Protocol (RCP) 4-13

remote destination

caller ID matching 23-53

phone pickup 23-39, 23-52

profile 23-56

Remote Device 9-32

Remote Expert Solution 24-18

remote failover deployment model 10-52

Remote Monitoring (RMON) 29-10

remote site survivability 10-14

re-packetization of a stream 7-9

replication network 13-15

replication of database 9-12

Representational State Transfer (REST) 20-35

rerouting calling search space 23-56

resilience 9-1

Resource Reservation Protocol (RSVP) 3-34, 13-3

REST 20-35

restrictions for

Extension Mobility 18-19

IP Phone Services 18-7

UnifiedCM Assistant 18-29

WebDialer 18-42

RF 8-27

RFC2833 5-7, 7-9

rich media conferencing 11-1

Ring All Shared Lines 23-58

RIP 4-24

RMON 29-10

roaming 3-61

Roaming Sensitive Settings 23-17

rogue

DHCP server 4-10

network extensions 4-9

role-based access control (RBAC) 29-4

roles in the network infrastructure 3-3

root guard 3-6

round-trip time (RTT) 10-44, 10-47

Routed Access Layer 3-7

routed ASA firewall 4-24

routers

access control list (ACL) 4-21

branch office 7-44

flash 7-44

roles and features 3-3

selective for E911 15-4

routes

filters 14-26

group devices 14-29

groups 14-27, 14-29

lists 14-29

patterns 14-21, 14-26

selection of 14-79

routing

calling line ID 14-27

calls 14-21, 23-67

digit manipulation 14-27

inbound calls 5-16

inter-VLAN 8-20, 8-25

least-cost 5-20

outbound calls 5-17

protocols 3-11

time-of-day (ToD) 14-87

Routing Information Protocol (RIP) 4-24

RSTP 3-4, 3-7

RSVP

described 13-3

WAN infrastructure 3-34

RTMT 16-2, 29-23

RTP 10-23

RTT 10-44, 10-47

S

SaaS 22-4

SAF

architecture 10-60

described 10-60

Sametime 21-26

SAML 16-29, 16-30, 16-31

SAN 10-58

scalability of

IP Phone Services 18-7

UnifiedCM 9-1

scavenger class traffic 3-40

SCCP

DTMF signaling 7-10

gateway support for 5-4

music on hold (MoH) 7-24

phones 14-15

presence 20-6

user input on phones 14-15

schema 16-1

SDK 16-4

search base for directories 16-13

Section 255 8-5

Section 508 8-5

Secure Mobility Client 8-31

secure mode for phones 18-15

Secure Real-time Transport Protocol (SRTP) 4-18

secure remote enterprise attachment 8-14, 8-20, 8-26, 8-32

security

access control list (ACL) 4-21

Cisco Unified Border Element 4-33

conferences 4-33, 11-5, 11-14

configuration example 4-38

data center 4-30

DHCP Snooping 4-10

DHCP starvation attack 4-11

directories 16-16

endpoints 4-15

Extension Mobility 18-14

firewalls 4-22, 4-39

gateways 4-30

infrastructure 4-4

in general 4-1, 4-2

intracluster communications 9-13

IPv6 addressing 4-5

layers 4-3

lobby phone example 4-38

MAC CAM flooding 4-7

media resources 4-30

PC port on the phone 4-15

phones 4-15

phone settings 4-17

physical access 4-4

policy 4-2

QoS 4-20

rogue network extensions 4-9

servers 4-36, 4-37

switch port 4-6

voice VLAN 4-16

VPN clients 4-20

web access 4-17

WebEx 20-44

Security Assertion Markup Language (SAML) 16-29, 16-30, 16-31

Security Enhanced Linux (SELinux) 4-37

selecting the proper route 14-79

selective router 15-3, 15-4

SELinux 4-37

sending multicast voice messages 18-48

Sequenced Routing Update Protocol (SRTP) 3-46

servers

capacity planning 9-27, 27-13

clusters 9-6, 20-10

co-located 3-26

co-resident DHCP 3-27

co-resident MoH 7-32

CTI Manager 9-23

data center 3-12

farm 3-12

for DHCP 3-27

for media resources 7-1

for music on hold 7-32

for presence 20-9

multiple UnifiedCM servers 19-22

paging server 18-48

performance 9-27, 20-16

publisher 9-7, 10-43

redundancy 20-12

security 4-36, 4-37

standalone 3-27, 7-32

subscriber 9-7

synchronization of 20-10

TFTP 9-8, 9-23

types 9-5

Service Advertisement Framework (SAF)

architecture 10-60

described 10-60

Service Inter-Working (SIW) 3-37, 10-13, 10-22

services

for collaboration 22-1

for IP phones 18-2

prefix 5-17

supplementary 5-3

within a cluster 9-6

service set identifier (SSID) 3-61, 3-64

servlet for

Redirector 18-36

WebDialer 18-35

Session Initiation Protocol (SIP)

annunciator 7-17

delayed offer 7-11

dial rules 14-19

early offer 7-11

for distributed call processing 10-23

for interoperability of UnifiedCM and UnifiedCME 9-44

gateways 5-11

gateway support for 5-7

music on hold (MoH) 7-27

phones 8-34, 14-15, 14-17

presence 20-5

trunks 6-3, 6-5, 6-6

Type-A phones 14-15

Type-B phones 14-17

Session Management Edition (SME) 10-23, 10-24, 13-44, 25-11

settings for IP phones 4-17

shadow location 13-18

shaping traffic 3-42

shared

line appearances 3-52, 15-18

line mode with UnifiedCM Assistant 18-22

locations 13-16

signaling encryption 3-50, 3-51

signal strength 5-15

silent monitoring and recording of calls 24-7, 25-3

SIMPLE 20-9

Simple Mail Transfer Protocol (SMTP) 19-28

Simple Network Management Protocol (SNMP) 15-7

Simple Object Access Protocol (SOAP) 20-10

simplified configuration for mobile client users 23-74

single-cluster deployment 20-17

single data center 4-41

single inbox 19-45

Single Number Reach (see Mobile Connect)

Single Sign On (SSO) 4-36, 16-29, 16-30, 20-43, 22-24

single sign-on (SSO) 16-1

single site

deployment model 7-37, 7-44, 10-8, 24-8, 29-25

messaging model 19-5

Singlewire InformaCast 18-48

SIP

annunciator 7-17

delayed offer 7-11

dial rules 14-19

Early Offer 7-11

for distributed call processing 10-23

for interoperability of UnifiedCM and UnifiedCME 9-44

gateways 5-11

gateway support for 5-7

MTP requirements 7-12

music on hold (MoH) 7-27

phones 8-34, 14-15, 14-17

presence 20-5

route pattern 14-28

routing requests 14-47

trunks 6-3, 6-5, 6-6

Type-A phones 14-15

Type-B phones 14-17

SIP for Instant Messaging and Presence Leveraging Extensions (SIMPLE) 20-9

site-based design 10-4

site survey for wireless network 8-27

SIW 3-37, 10-13, 10-22

sizing

Cisco Jabber clients 27-16

design and deployment considerations 27-1

factors to consider 27-8

methodology 27-2

tool 9-27, 27-10, 27-12

UnifiedCM servers 9-27

Skinny Client Control Protocol (SCCP)

DTMF signaling 7-10

gateway support for 5-4

music on hold (MoH) 7-24

phones 14-15

presence 20-6

user input on phones 14-15

SME 10-23, 10-24, 13-44, 25-11, 27-11

SMTP 19-28

sn attribute 16-10

SNMP 15-7

snooping 4-10

SOAP 20-10

social media 22-49

SocialMiner 24-6

soft clients 15-17

SoftPhone 15-17

softphone mode (audio on computer) 8-24, 21-5

software

audio conferencing bridge 11-15

endpoints 8-23

media resource capacities 7-31

MTP resources 7-15, 7-16

software as a service (SaaS) 22-4

Software Development Kit (SDK) 16-4

SPAN 25-2, 25-3

Spanning Tree Protocol (STP) 3-6

speed dial presence 20-6

SRST 7-44, 8-14, 8-20, 8-25, 8-29, 8-33, 8-34, 9-19, 10-13, 10-14, 10-17, 15-4

SRST Manager 10-19

SRSV 19-8

SRTP 3-46, 4-18

SSID 3-61, 3-64

SSO 16-1, 16-29, 16-30, 20-43, 22-24

standalone analog gateways 8-6

standalone server 3-27, 7-32

static ANI interface 15-11

static memory 27-4

stealth firewall 4-25

storage area networking (SAN) 10-58

STP 3-6

SUBSCRIBE calling search space 20-7

subscriber server 9-7

Sun ONE Directory Server 16-10, 16-15

supplementary services

design considerations 9-43

for H.323 endpoints 7-13

on gateways 5-3, 5-7

survey of wireless network 8-27

Survivable Remote Site Telephony (SRST) 7-44, 8-14, 8-20, 8-25, 8-29, 8-33, 8-34, 9-19, 10-13, 10-14, 10-17, 15-4

Survivable Remote Site Telephony (SRST) Manager 10-19

Survivable Remote Site Voicemail (SRSV) 19-8

Switched Port Analyzer (SPAN) 25-2, 25-3

switches

port security 4-6

roles and features 3-3

SX Quick Set Series video endpoints 8-17

synchronization of

directories 16-9, 16-10

presence servers 20-10

UnifiedCM database 16-28

system memory 27-4

T

Tail End Hop Off (TEHO) 14-69

TAPI 9-23

TCS 25-11

TDM gateways 5-2

TEHO 14-69

Telecommunications Act 8-5

telephone record and playback (TRaP) 19-5

telephone user interface (TUI) 19-5

Telephony Service Provider (TSP) Audio 22-27

TelePresence

call admission control 13-22

call routing 14-50

dial plan 14-50

endpoints 4-18, 8-16, 8-17, 8-18, 8-19

interoperability 8-21, 13-42

Quality of Service (QoS) 8-23, 13-42

TelePresence Conductor 11-23, 11-30

TelePresence Content Server (TCS) 25-11

TelePresence ISDN Link 5-3

TelePresence Management Suite (TMS) 8-5, 16-29, 29-19

TelePresence Management Suite Extension Booking API (TMSBA) 29-20

TelePresence Management Suite Extension for IBM Lotus Notes (TMSXN) 29-19

TelePresence Management Suite Extension for Microsoft Exchange (TMSXE) 29-19

TelePresence Management Suite Provisioning Extension (TMSPE) 29-22

Telepresence System Integrator CSeries 8-18

TelePresence Video Communication Server (see also VCS) 8-5

termination of calls 7-4

test calls for 911 15-18

Tested Reference Configuration (TRC) 9-4, 10-55

TFTP 3-25, 3-28, 9-6, 9-23

third-party

IP phones 8-34

SIP phones 8-34

Third-Party Open API 20-35

third-party XMPP clients 20-46, 21-23

third-party XMPP clients and applications 21-2, 27-18

time-of-day (ToD) routing 14-87

timer control mobile voicemail avoidance 23-43

timers for call signaling 5-14

time synchronization 3-33

TLS 4-18

TMS 8-5, 16-29, 29-19

TMSBA 29-20

TMSPE 29-22

TMSXE 29-19

TMSXN 29-19

ToD 14-87

topology for call admission control 13-36

TPC 3-61

tracking domain 15-21, 15-22

traffic

bearer traffic 3-46

call control 3-49, 3-53

call-related 3-53

classification 3-4, 3-16, 3-67

conferencing and collaboration 27-8

contact centers 27-7

engineering 27-5, 27-6

planning for Unified MeetingPlace 22-48

planning for WebEx 22-12

prioritization 3-39

provisioning for 3-46

PSTN traffic patterns 27-32

queuing 3-18, 3-68

quiescent 3-53

shaping 3-42

video bearer traffic 3-49

video calls 27-7

voice bearer traffic 3-46, 27-6

voice calls 27-6

transcoding

Cisco Unity 19-34

described 7-5

hardware resources 7-7

resources 7-7

transformations

caller ID 23-60

of calling and called numbers 14-55

translation of digits 14-24, 21-6

translation patterns 14-24, 21-6

Transmit Power Control (TPC) 3-61

transparent ASA firewall 4-25

Transport Layer Security (TLS) 4-18

TRaP 19-5

TRC 9-4, 10-55

Trivial File Transfer Protocol (TFTP) 3-25, 3-28, 9-6, 9-23

troubleshooting for clustering over the WAN 10-45

TRP 3-18, 4-42, 7-16

trunks

architecture 6-2

comparing H.323 and SIP 6-3

described 6-1

features supported 6-3

SIP 6-5, 6-6, 7-17

utilization of 29-11

Trusted Relay Point (TRP) 3-18, 4-42, 7-16

TSP Audio 22-27

TUI 19-5

two-stage dialing 23-51, 23-52, 23-53

TX1300 Series video endpoints 8-19

TX9000 Series video endpoints 8-18

Type-A phones 14-15

Type-B phones 14-17

U

UCIntegration for Microsoft Office Communicator 21-2

UCS

high availability 9-24

QoS 3-19

virtualized servers 10-55

UDLD 3-6

UDP 3-40, 10-23

UDS 21-9

UN 5-7

unassigned DNs 14-66

unicast call flow 7-26, 7-29

unicast music on hold 7-18, 7-24, 7-41

UniDirectional Link Detection (UDLD) 3-6

Unified Analysis Manager 29-23

Unified Border Element 4-33, 25-10

UnifiedCCE 24-3

UnifiedCCMP 24-6

UnifiedCCX 24-6

Unified CM

call recording and monitoring 25-9

capacity planning 27-13

database synchronization 16-28

groups 10-46, 10-52

presence 20-4

sizing tool 9-27

UnifiedCM Assistant 18-20, 27-24

Unified CME

capacity planning 27-44

design considerations 9-30

distributed call processing 10-23

interoperability with UnifiedCM 9-40

UnifiedCM Express (Unified CME)

capacity planning 27-44

design considerations 9-30

distributed call processing 10-23

interoperability with UnifiedCM 9-40

Unified Communications Management Suite 29-1

Unified Communications Manager Assistant (Unified CM Assistant) 18-20

Unified Communications Manager Real-Time Monitoring Tool (RTMT) 29-23

Unified Communications Sizing Tool 9-27

Unified Communications System

applications and services layer 17-1

call routing layer 12-1

introduction 1-1

operations and serviceability layer 26-1

Unified Computing System (UCS)

high availability 9-24

QoS 3-19

virtualized servers 10-55

Unified Contact Center 24-1

Unified Contact Center Enterprise (UnifiedCCE) 24-3

Unified Contact Center Express (UnifiedCCX) 24-6

Unified Contact Center Management Portal (UnifiedCCMP) 24-6

Unified Customer Voice Portal (UnifiedCVP) 24-4

UnifiedCVP 24-4

UnifiedEIM 24-7

Unified E-Mail Interaction Manager (UnifiedEIM) 24-7

UnifiedIC 24-7

Unified Intelligence Center (UnifiedIC) 24-7

Unified MeetingPlace 22-30, 27-37, 27-38

Unified MeetingPlace Express Media Server (EMS) 22-32

unified messaging (see also messaging) 19-1

Unified Mobility 23-1, 23-35, 23-56, 23-84, 27-19, 27-46

UnifiedPM 29-14

Unified Provisioning Manager (UnifiedPM) 29-14

Unified Reporting 29-24

Unified Service Monitor (UnifiedSM) 29-7

UnifiedSM 29-7

Unified Survivable Remote Site Telephony (SRST) 10-14

Unified Web Interaction Manager (UnifiedWIM) 24-7

UnifiedWIM 24-7

uninterrupted power supplies (UPS) 3-12

Unity 19-1, 19-7, 19-20

Unity Connection 19-7, 19-18

Unity Express 19-23

Unity Telephony Integration Manager (UTIM) 19-42, 19-44

Unsolicited Notify 7-10

Unsolicited SIP Notify (UN) 5-7

UP 3-67

UplinkFast 3-6

UPS 3-12

URI dialing 14-23, 14-47, 14-48, 14-49

URLs for WebDialer 18-39

user control mobile voicemail avoidance 23-44

User Datagram Protocol (UDP) 3-40, 10-23

User Data Service (UDS) 21-9

user hold 7-20

UserID 16-10

user priority (UP) 3-67

users

application users 16-7

directory search base 16-13

end users 16-7

input on phones 14-15, 14-17

UTIM 19-42, 19-44

V

V3PN 10-13, 10-22

VAD 27-33

VAF 3-42

variable length on-net dial plan 23-22

VATS 3-44

VCS

call control 8-5

capacity planning 9-30

clustering 9-15

design considerations 9-32

dial plan 14-50

directory integration 16-29

high availability 9-25

integration with UnifiedCM 14-71

interoperability with UnifiedCM 9-45

security 4-34

TelePresence Management Suite (TMS) 29-19

VCSExpressway 4-35

VDI 21-30

VDS 25-3

vertical markets 24-18

video

bandwidth utilization 13-29

bearer traffic 3-49

call admission control 13-29, 13-42

call recording 25-7

conferences 11-16

endpoints 8-15, 15-16

gateways 5-12

interoperability 7-8, 8-21, 13-42

migration to UnifiedCM 28-9

over wireless LAN (WLAN) 23-65

Quality of Service (QoS) 8-23, 13-42

rate adaptation and resolution 21-17

traffic characteristics 27-7

traffic classification 3-17

VLAN 4-5

Video Communication Server (VCS)

call control 8-5

capacity planning 9-30

clustering 9-15

design considerations 9-32

dial plan 14-50

directory integration 16-29

high availability 9-25

integration with UnifiedCM 14-71

interoperability with UnifiedCM 9-45

security 4-34

TelePresence Management Suite (TMS) 29-19

videoconferencing 27-38

ViewMail for Outlook (VMO) 19-5

Virtual Desktop Infrastructure (VDI) 21-30

virtualization

of call processing 9-3

of Cisco Unity Connection 19-32

Virtualization Experience Media Engine (VXME) 8-33, 21-29

virtualized servers 10-55, 28-8

virtual LAN (VLAN) 3-4, 3-61

virtual machine 28-8

virtual network 4-40

Virtual Private Network (VPN) 4-40, 10-13, 10-22

Virtual Private Network Routing and Forwarding (VRF) 4-40

Virtual Router Redundancy Protocol (VRRP) 3-9

virtual software switches 3-19

virtual tie lines 3-53

visiting cluster 18-15

VLAN

access control list (ACL) 4-21

number of devices per VLAN 3-4

separate VLANs for voice and data 3-61

video 4-5

voice 4-5, 4-16

VMO 19-5

VMware 3-19, 10-55

voice

bandwidth requirements 3-41

bearer traffic 3-46

gateways 5-1, 8-6

port integration 19-42, 19-44

termination 7-4

traffic 27-6

VLAN 4-5, 4-16

voice-activated conference view 11-16

voice activity detection (VAD) 27-33

Voice-Adaptive Fragmentation (VAF) 3-42

Voice-Adaptive Traffic Shaping (VATS) 3-44

Voice and Video Enabled IPSec VPN (V3PN) 10-13, 10-22

voicemail

avoidance 23-43

Cisco Unity 19-1

Cisco Unity Express 19-23, 19-29

for local failover 10-51

mobile users 23-43

networking 19-28

single inbox 19-45

third-party systems 19-49

unified messaging 19-1

with Mobile Connect 23-43

with WebEx Social 22-56

voice messaging 19-1, 27-35

voice over IP (VoIP) 3-46

voice over the PSTN (VoPSTN) 10-21

Voice Profile for Internet Mail (VPIM) 19-28

voice quality 7-39

voice quality monitoring 29-8, 29-11

voice rtp send-recv command 15-14

voice traffic 27-6

VoiceXML (VXML) 23-48, 23-49

VoIP 3-46

VoPSTN 10-21

VPIM 19-28

VPN 4-20, 4-40, 10-13, 10-22

VRF 4-40

VRRP 3-9

vSphere 3-19

vSphere Distributed Switch (VDS) 25-3

VXI 27-12

VXME 8-33, 21-29

VXML 23-48, 23-49

W

WAN

aggregation router 3-3

infrastructure 3-34

web access from IP phone 4-17

WebDialer 18-34, 27-25

WebEx 22-4, 22-34, 23-66

WebEx Collaboration Cloud 22-4

WebEx Connect 27-18

WebEx Enabled TelePresence 22-21

WebEx Meetings 8-31, 22-8, 23-86

WebEx Meetings Server 22-13

WebEx Messenger 20-41, 22-53

WebEx Messenger Service 21-22

WebEx site 22-32

WebEx Social 22-49, 22-56

weighted fair queuing 3-39

weights for call admission control 13-4

WEP 8-27

what's new for this release

call admission control 13-2

call processing 9-2

call recording and monitoring 25-1

Cisco Unified Contact Center 24-2

collaboration clients and applications 21-3

conferencing 22-2

deployment models 10-1

dial plan 14-2

emergency services 15-2

endpoints 8-2

gateways 5-1

IP Telephony migration options 28-2

LDAP directory integration 16-2

media resources 7-2

mobility applications 23-3

network infrastructure 3-4

network management 29-2

presence 20-2

rich media conferencing 11-2

security 4-1

sizing considerations 27-2

trunks 6-1

UnifiedCM applications 18-2

voice messaging 19-2

white list 20-45

Wi-Fi Multimedia (WMM) 3-68

Wi-Fi Multimedia Traffic Specification (WMM TSPEC) 3-68

wildcard route pattern 14-26

Windows Internet Naming Service (WINS) 3-27

wink start 8-7

WINS 3-27

Wired Equivalent Privacy (WEP) 8-27

wireless

access points 3-55

endpoints 3-57, 8-26

IP Phone 7921G 8-26

IP Phone 7925G 8-26

IP Phone 7925G-EX 8-26

IP Phone 7926G 8-26

IP phones 8-26

LAN 3-54

LAN controller (WLC) 3-56, 3-65

wireless LAN (WLAN) 3-54, 8-31

WLAN infrastructure 3-54, 8-31

WLC 3-56, 3-65

WMM 3-68

WMM TSPEC 3-68

WS-SVC-CMM-ACT module 7-7

X

XMPP clients 20-46, 21-2, 21-21, 21-23, 27-18

Z

zones for gatekeepers 13-3