Cisco CallManager Serviceability Administration Guide, Release 3.2
CAR Device Reports Configuration

Table Of Contents

CAR Device Reports Configuration

Configuring Gateway Reports

Gateway Detail Report Configuration

Gateway Summary Report Configuration

Gateway Utilization Reports Configuration

Route Group Utilization Reports Configuration

Route List Utilization Report Configuration

Route Pattern Utilization Report Configuration

Configuring Conference Bridge Utilization Reports

Configuring Voice Mail Utilization Reports


CAR Device Reports Configuration


CAR provides reporting capabilities for three levels of users: Administrators, managers, and individual users. Only administrators generate device reports.

Device reports track the load and performance of Cisco CallManager-related devices, such as conference bridges, voice-mail server, and gateways.

This chapter contains the following topics:

Configuring Gateway Reports

Configuring Conference Bridge Utilization Reports

Configuring Voice Mail Utilization Reports

Configuring Gateway Reports

Configure the following device reports for gateways:

Gateway detail

Gateway summary

Gateway utilization

Route group utilization

Route list utilization

Route pattern utilization

Gateway Detail Report Configuration

Only CAR administrators generate the gateway detail report. Use the gateway detail report to track issues with specific gateways.

This section describes how to generate, view, or mail detailed information about selected gateways.


Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

Procedure


Step 1 Choose Device Reports > Gateway > Detail.

The Gateway Detail window displays.

Step 2 To choose the type of gateway that you want included in the report, click Gateway Types in the column on the left side of the window.

A list of gateway types displays. To specify only those gateways that use a particular route pattern, rather than a gateway type, click Route Patterns in the column on the left side of the window.

Step 3 Choose a gateway type from the list.

The gateway name displays in the List of Gateways box.

Step 4 In the List of Gateways box, choose the gateways that you want to include in the report.

Step 5 Click the Add button to move the chosen gateway to the list of Selected Gateways box.

Step 6 In the Select Call Types area, check the check boxes for the types of calls that you want included in the report. Table 16-1 describes the call types.

Table 16-1 Gateway Details by Call Types 

Call Type
Description

Internal

Intracluster calls that originated in the Cisco CallManager network and ended in the same Cisco CallManager network (no gateways are used).

Local

Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.

Long Distance

Long-distance calls originating in the Cisco CallManager network going out through the PSTN.

International

International calls originating in the Cisco CallManager network going out through the PSTN.

On Net

Outgoing, intercluster calls that originate on one Cisco CallManager cluster and terminate on a different cluster.

Incoming

Inbound calls that originated outside the Cisco CallManager network, entered through a gateway, and went into the Cisco CallManager network.

Tandem

Inbound calls that originated outside the Cisco CallManager network, entered the Cisco CallManager network through a gateway, and were transferred outbound from the Cisco CallManager network through a gateway.

Others

All other outgoing calls, such as toll-free numbers or emergency calls such as 911.


Step 7 In the Select QoS area, check the check boxes for the voice-quality categories that you want included in the report. The parameters set in the Defining the Quality of Service (QoS) Values, provides basis for all voice-quality categories.

Table 16-2 Gateway Detail Voice Quality 

Voice Quality
Description

Good

QoS for these calls represents the highest possible quality.

Acceptable

QoS for these calls, although slightly degraded, still falls within an acceptable range.

Fair

QoS for these calls is degraded but still within a usable range.

Poor

QoS for these calls is unsatisfactory.

NA

These calls did not match any criteria for the established QoS categories.


Step 8 Choose the date range for the period for which you want to see call information.

Step 9 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR using Adobe Acrobat Reader.

Step 10 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or to save it to disk. If you chose PDF, the report displays.

Step 11 If you want to mail the report, click the Send Report button. To send the report, follow the procedure described in Mailing a Report.


Related Topics

Gateway Detail Report Results

Gateway Summary Report Configuration

Only CAR administrators generate the gateway summary report. This report provides a summary of all the calls that went through the gateways. You can use this information for monitoring the traffic and QoS for calls through the gateways.

You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. See CAR System Configuration, for more information.


Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

This section describes how to generate, view, or mail summary information about gateways.

Procedure


Step 1 Choose Device Reports > Gateway > Summary.

The Gateway Summary window displays.

Step 2 In the Available Reports field, choose an automatically generated report (if available) or use the default Generate New Report.

Step 3 In the Select Call Types area, check the check boxes for the types of calls that you want included in the report. Table 16-3 describes the call types.

Table 16-3 Gateway Details by Call Types 

Call Type
Description

Incoming

Inbound calls that originated outside the Cisco CallManager network, entered through a gateway, and went into the Cisco CallManager network.

Tandem

Inbound calls that originated outside the Cisco CallManager network, entered the Cisco CallManager network through a gateway, and were transferred outbound from the Cisco CallManager network through a gateway.

Outgoing

All outbound calls that originate from a Cisco IP phone and terminate in a gateway.


Step 4 If you chose Generate New Report, choose the date range of the period for which you want to generate the report.

Step 5 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR using Adobe Acrobat Reader.

Step 6 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or to save it to disk. If you chose PDF, the report displays.

Step 7 If you want to mail the report, click the Send Report button. To send the report, follow the procedure described in Mailing a Report.


Related Topic

Gateway Summary Report Results

Gateway Utilization Reports Configuration

Only CAR administrators generate the gateway utilization report. The report provides an estimate of the utilization percentage of the gateway. You can examine the usage based on each hour of a day or on a specified number of days for each week or month. Reports generate for each of the gateways selected.

You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. See CAR System Configuration, for more information.


Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

This section describes how to generate, view, or mail gateway utilization reports.

Procedure


Step 1 Choose Device Reports > Gateway > Gateway Utilization.

The Gateway Utilization window displays.

Step 2 In the Generate Report field, choose a time as described in Table 16-4.

Table 16-4 Generate Report Fields 

Parameter
Description

Hour of Day

Displays the cumulative results for each hour in a 24-hour period for the period that you specify in Step 8.

Day of Week

Displays the days of the week that occur within the period that you specify in Step 8.

Day of Month

Displays the days of the month that occur within the period that you specify in Step 8.


Step 3 In the Available Reports field, choose an automatically generated report (if available) or use the default Generate New Report.

Step 4 To choose the type of gateway that you want included in the report, click Gateway Types in the column on the left side of the window.

A list of gateway types displays. To specify only those gateways that use a particular route pattern, rather than a gateway type, click Route Patterns in the column on the left side of the window.

Step 5 Choose a gateway type from the list.

The gateway name displays in the List of Gateways box.

Step 6 In the List of Gateways box, choose the gateways that you want to include in the report.

Step 7 Click the Add button to move the chosen gateway to the list of Selected Gateways box.

Step 8 If you chose Generate New Report, enter the date range of the period for which you want to see call information.

Step 9 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR using Adobe Acrobat Reader.

Step 10 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or to save it to disk. If you chose PDF, the report displays.

Step 11 If you want to mail the report, click the Send Report button. To send the report, follow the procedure described in Mailing a Report.


Related Topic

Gateway and Route Utilization Report Results

Route Group Utilization Reports Configuration

Only CAR administrators generate the route group utilization report. This report provides an estimated utilization percentage of the selected route group. You can examine the usage based on each hour of a day or on a specified number of days for each week or month. Reports generates for each of the selected route groups.

You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. See CAR System Configuration, for more information.


Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

This section describes how to generate, view, or mail route group utilization reports.

Procedure


Step 1 Choose Device Reports > Gateway > Route Group Utilization.

The Route Group Utilization window displays.

Step 2 In the Generate Report field, choose a time as described in Table 16-5.

Table 16-5 Generate Report Fields 

Parameter
Description

Hour of Day

Displays the cumulative results for each hour in a 24-hour period for the period that you specify in Step 8.

Day of Week

Displays the days of the week that occur within the period that you specify in Step 8.

Day of Month

Displays the days of the month that occur within the period that you specify in Step 8.


Step 3 In the Available Reports field, choose an automatically generated report (if available) or use the default Generate New Report.

Step 4 To choose the type of gateway that you want included in the report, click Gateway Types in the column on the left side of the window.

A list of gateway types displays. To specify only those gateways that use a particular route pattern, rather than a gateway type, click Route Patterns in the column on the left side of the window.

Step 5 Choose a gateway type from the list.

The gateway name displays in the List of Gateways box.

Step 6 In the List of Gateways box, choose the gateways that you want to include in the report.

Step 7 Click the Add button to move the chosen gateway to the list of Selected Gateways box.

Step 8 If you chose Generate New Report, enter the date range of the period for which you want to see call information.

Step 9 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR using Adobe Acrobat Reader.

Step 10 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or to save it to disk. If you chose PDF, the report displays.

Step 11 If you want to mail the report, click the Send Report button. To send the report, follow the procedure described in Mailing a Report.


Related Topic

Gateway and Route Utilization Report Results

Route List Utilization Report Configuration

Only CAR administrators generate the route list utilization report. The route list utilization report provides an estimated utilization percentage of the selected route list.

You can examine the usage based on each hour of a day or on a specified number of days for each week or month. Reports generate for each of the selected route lists.

You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. See System Scheduler Configuration, for more information.


Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

This section describes how to generate, view, or mail route list utilization reports.

Procedure


Step 1 Choose Device Reports > Gateway > Route List Utilization.

The Route List Utilization window displays.

Step 2 In the Generate Report field, choose a time as described in Table 16-6.

Table 16-6 Generate Report Fields 

Parameter
Description

Hour of Day

Displays the cumulative results for each hour in a 24-hour period for the period that you specify in Step 8.

Day of Week

Displays the days of the week that occur within the period that you specify in Step 8.

Day of Month

Displays the days of the month that occur within the period that you specify in Step 8.


Step 3 In the Available Reports field, choose an automatically generated report (if available) or use the default Generate New Report.

Step 4 To choose the type of gateway that you want included in the report, click Gateway Types in the column on the left side of the window.

A list of gateway types displays. To specify only those gateways that use a particular route pattern, rather than a gateway type, click Route Patterns in the column on the left side of the window.

Step 5 Choose a gateway type from the list.

The gateway name displays in the List of Gateways box.

Step 6 In the List of Gateways box, choose the gateways that you want to include in the report.

Step 7 Click the Add button to move the chosen gateway to the list of Selected Gateways box.

Step 8 If you chose Generate New Report, enter the date range of the period for which you want to see call information.

Step 9 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR using Adobe Acrobat Reader.

Step 10 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or to save it to disk. If you chose PDF, the report displays.

Step 11 If you want to mail the report, click the Send Report button. To send the report, follow the procedure described in Mailing a Report.


Related Topic

Gateway and Route Utilization Report Results

Route Pattern Utilization Report Configuration

Only CAR administrators generate the route pattern utilization report. The route pattern utilization report provides an estimated utilization percentage of the selected route pattern. You can examine the usage based on each hour of a day or on a specified number of days for each week or month. Reports generate for each of the selected route patterns.

You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. See System Scheduler Configuration, for more information.


Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

This section describes how to generate, view, or mail route pattern utilization reports.

Procedure


Step 1 Choose Device Reports > Gateway > Route Pattern Utilization.

The Route Pattern Utilization window displays.

Step 2 In the Generate Report field, choose a time as described in Table 16-7.

Table 16-7 Generate Report Fields 

Parameter
Description

Hour of Day

Displays the cumulative results for each hour in a 24-hour period for the period that you specify in Step 8.

Day of Week

Displays the days of the week that occur within the period that you specify in Step 8.

Day of Month

Displays the days of the month that occur within the period that you specify in Step 8.


Step 3 In the Available Reports field, choose an automatically generated report (if available) or use the default Generate New Report.

Step 4 To choose the type of gateway that you want included in the report, click Gateway Types in the column on the left side of the window.

A list of gateway types displays. To specify only those gateways that use a particular route pattern, rather than a gateway type, click Route Patterns in the column on the left side of the window.

Step 5 Choose a gateway type from the list.

The gateway name displays in the List of Gateways box.

Step 6 In the List of Gateways box, choose the gateways that you want to include in the report.

Step 7 Click the Add button to move the chosen gateway to the list of Selected Gateways box.

Step 8 If you chose Generate New Report, enter the date range of the period for which you want to see call information.

Step 9 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR using Adobe Acrobat Reader.

Step 10 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or to save it to disk. If you chose PDF, the report displays.

Step 11 If you want to mail the report, click the Send Report button. To send the report, follow the procedure described in Mailing a Report.


Related Topic

Gateway and Route Utilization Report Results

Configuring Conference Bridge Utilization Reports

Only CAR administrators generate the conference bridge utilization report. The report provides an estimate of the utilization percentage of the conference bridge. You can examine the usage based on each hour of a day or on a specified number of days for each week or month. Reports generate for each conference bridge.

You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. See System Scheduler Configuration, for more information.


Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

This section describes how to generate, view, or mail conference bridge utilization reports.

Procedure


Step 1 Choose Device Reports > Conference Bridge > Utilization.

The Conference Bridge Utilization window displays.

Step 2 In the Generate Report field, choose a time as described in Table 16-8.

Table 16-8 Generate Report Fields 

Parameter
Description

Hour of Day

Displays the cumulative results for each hour in a 24-hour period for the period that you specify in Step 4.

Day of Week

Displays the days of the week that occur within the period that you specify in Step 4.

Day of Month

Displays the days of the month that occur within the period that you specify in Step 4.


Step 3 In the Available Reports field, choose an automatically generated report (if available) or use the default Generate New Report.

Step 4 If you chose Generate New Report, enter the date range of the period for which you want to see call information.

Step 5 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR using Adobe Acrobat Reader.

Step 6 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or to save it to disk. If you chose PDF, the report displays.

Step 7 If you want to mail the report, click the Send Report button. To send the report, follow the procedure described in Mailing a Report.


Related Topics

Conference Bridge Utilization Report Results

Configuring Voice Mail Utilization Reports

Only CAR administrators generate the voice mail utilization report. The report provides an estimate of the utilization percentage of the voice mail server. You can examine the usage based on each hour of a day or on a specified number of days for each week or month. Reports are generated for each voice-mail server.

You can either view reports that have been automatically generated by the system or generate new reports. Only CAR administrators can schedule reports for automatic generation. See System Scheduler Configuration, for more information.


Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

This section describes how to generate, mail, or view voice mail utilization reports.

Procedure


Step 1 Choose Device Reports > Voice Mail > Utilization.

The Voice Mail Utilization window displays.

Step 2 In the Generate Report field, choose a time as described in Table 16-9.

Table 16-9 Generate Report Fields 

Parameter
Description

Hour of Day

Displays the cumulative results for each hour in a 24-hour period for the period that you specify in Step 4.

Day of Week

Displays the days of the week that occur within the period that you specify in Step 4.

Day of Month

Displays the days of the month that occur within the period that you specify in Step 4.


Step 3 In the Available Reports field, choose an automatically generated report (if available) or use the default Generate New Report.

Step 4 If you chose Generate New Report, enter the date range of the period for which you want to see call information.

Step 5 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR using Adobe Acrobat Reader.

Step 6 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or to save it to disk. If you chose PDF, the report displays.

Step 7 If you want to mail the report, click the Send Report button. To send the report, follow the procedure described in Mailing a Report.


Related Topic

Voice Mail Utilization Report Results