Cisco CallManager Serviceability Administration Guide, Release 3.2
Control Center

Table Of Contents

Control Center

Viewing Status of Services for One Server

Viewing Status of Services for All Servers in a Cluster

Stopping a Service for One Server

Stopping a Service for Multiple Servers in a Cluster

Starting a Service for One Server

Starting a Service for Multiple Servers in a Cluster


Control Center


This chapter provides information on the Serviceability Control Center tool and contains the following topics:

Viewing Status of Services for One Server

Viewing Status of Services for All Servers in a Cluster

Stopping a Service for One Server

Stopping a Service for Multiple Servers in a Cluster

Starting a Service for One Server

Starting a Service for Multiple Servers in a Cluster

Cisco CallManager Serviceability provides a web-based Control Center tool used to view status and to start and stop Cisco CallManager services for a particular server or all servers in the cluster.

Starting and stopping a Cisco CallManager service causes all Cisco IP phones and gateways currently registered to that Cisco CallManager service to fail over to their secondary Cisco CallManager service. Devices and phones need to restart only if they cannot register with another Cisco CallManager service. Starting and stopping a Cisco CallManager service causes other installed applications (such as Conference Bridge or Cisco Messaging Interface) that are homed to that Cisco CallManager to start and stop as well.


Caution Stopping a Cisco CallManager service also stops call processing for all devices controlled by that service. When a Cisco CallManager service is stopped, calls from an IP phone to another IP phone will stay up; calls in progress from an IP phone to a Media Gateway Control Protocol (MGCP) gateway will also stay up, and other types of calls will be dropped.

Figure 9-1 shows a services status example for a particular server in a Cisco CallManager cluster. Table 9-1 provides a description of the service status icons.

Figure 9-1 Status of Services Using Control Center

Table 9-1 Service Status Icons 

Icon Symbol
Description

Square

Service is stopped.

Arrow

Service is running.

Question Mark

Service is in an unknown status.


Viewing Status of Services for One Server

Use the Control Center tool to view the status of Cisco CallManager services for a particular server or all servers in a cluster. This section describes how to view the status of services on a particular server.

Procedure


Step 1 From the Cisco CallManager Administration window, choose Application > Cisco CallManager Serviceability.

The Cisco CallManager Serviceability window displays.

Step 2 Choose Tools > Control Center.

The Control Center window displays the list of servers in the Cisco CallManager cluster.

Step 3 From the Servers column, choose the server.

The window displays the service names for the server that you chose, the status of the services, and a service control panel to stop or start a service.

Step 4 To start a service, see Starting a Service for One Server, and Starting a Service for Multiple Servers in a Cluster.

Step 5 To stop a service, see Stopping a Service for One Server, and Stopping a Service for Multiple Servers in a Cluster.

Step 6 To view the status of a service for all servers, see Viewing Status of Services for All Servers in a Cluster.


Related Topics

Viewing Status of Services for All Servers in a Cluster

Stopping a Service for One Server

Stopping a Service for Multiple Servers in a Cluster

Starting a Service for One Server

Starting a Service for Multiple Servers in a Cluster

Viewing Status of Services for All Servers in a Cluster

Use the Control Center tool to view the status of Cisco CallManager services for a particular server or all servers in a cluster. This section describes how to view the status of services for all servers in the Cisco CallManager cluster.

Procedure


Step 1 From the Cisco CallManager Administration window, choose Application > Cisco CallManager Serviceability.

The Cisco CallManager Serviceability window displays.

Step 2 Choose Tools > Control Center.

The Control Center window displays the list of servers in the Cisco CallManager cluster.

Step 3 From the Servers column, choose All Servers.

The window displays two areas of information:

Select services to display

List of servers in the cluster

Step 4 To view the status of a particular service for all servers, check the check box for the service; for example, Cisco CTI Manager. To view the status of all services, go to Step 6; otherwise, continue.

Step 5 Click the Refresh List button.

Every server in the cluster that has the service that you chose displays the status of that service.

Step 6 To view the status of all services for all servers, click the Select All and Refresh List button.

Every server in the cluster displays the status of its services.


Related Topics

Viewing Status of Services for One Server

Stopping a Service for One Server

Stopping a Service for Multiple Servers in a Cluster

Starting a Service for One Server

Starting a Service for Multiple Servers in a Cluster

Stopping a Service for One Server

Use the Control Center tool to stop a service for a particular server or all servers in a cluster. This section describes how to stop a service on a particular server.

Procedure


Step 1 From the Cisco CallManager Administration window, choose Application > Cisco CallManager Serviceability.

The Cisco CallManager Serviceability window displays.

Step 2 Choose Tools > Control Center.

The Control Center window displays the list of servers in the Cisco CallManager cluster.

Step 3 From the Servers column, choose the server.

The window displays the services for the server that you chose, the status of the services, and a service control panel to stop or start a service.

Step 4 Click the Stop button for the service that you want to stop.

The Service Status symbol changes from an arrow to a square.


Related Topics

Viewing Status of Services for One Server

Viewing Status of Services for All Servers in a Cluster

Stopping a Service for Multiple Servers in a Cluster

Starting a Service for One Server

Starting a Service for Multiple Servers in a Cluster

Stopping a Service for Multiple Servers in a Cluster

Use the Control Center tool to stop a service for a particular server or all servers in a cluster. This section describes how to stop a service for all servers in the Cisco CallManager cluster.

Procedure


Step 1 From the Cisco CallManager Administration window, choose Application > Cisco CallManager Serviceability.

The Cisco CallManager Serviceability window displays.

Step 2 Choose Tools > Control Center.

The Control Center window displays the list of servers in the Cisco CallManager cluster.

Step 3 From the Servers column, choose All Servers.

The window displays two areas of information:

Select services to display

List of servers in the cluster

Step 4 To stop a service for all servers, check the check box for the service; for example, Cisco CTI Manager. To stop all services, go to Step 6; otherwise, continue.

Step 5 Click the Refresh List button.

Every server in the cluster that has the service you chose displays the status of that service. Go to Step 7.

Step 6 To stop all services for all servers, click the Select All and Refresh List button.

Every server in the cluster displays the status of its services.

Step 7 Click the Stop button for each service that you want to stop (choose the servers in the cluster for which you want the service stopped).

The Service Status symbol changes from an arrow to a square.


Related Topics

Viewing Status of Services for One Server

Viewing Status of Services for All Servers in a Cluster

Stopping a Service for One Server

Starting a Service for One Server

Starting a Service for Multiple Servers in a Cluster

Starting a Service for One Server

Use the Control Center tool to start a service for a particular server or all servers in a cluster. This section describes how to start a service on a particular server.

Procedure


Step 1 From the Cisco CallManager Administration window, choose Application > Cisco CallManager Serviceability.

The Cisco CallManager Serviceability window displays.

Step 2 Choose Tools > Control Center.

The Control Center window displays the list of servers in the Cisco CallManager cluster.

Step 3 From the Servers column, choose the server.

The window displays the services for the server that you chose, the status of the services, and a service control panel to stop or start a service.

Step 4 Click the Start button for the service that you want to start.

The Service Status symbol changes from a square to an arrow.


Related Topics

Viewing Status of Services for One Server

Viewing Status of Services for All Servers in a Cluster

Stopping a Service for One Server

Stopping a Service for Multiple Servers in a Cluster

Starting a Service for Multiple Servers in a Cluster

Starting a Service for Multiple Servers in a Cluster

Use the Control Center tool to start a service for a particular server or all servers in a cluster. This section describes how to start a service for all servers in the Cisco CallManager cluster.

Procedure


Step 1 From the Cisco CallManager Administration window, choose Application > Cisco CallManager Serviceability.

The Cisco CallManager Serviceability window displays.

Step 2 Choose Tools > Control Center.

The Control Center window displays the list of servers in the Cisco CallManager cluster.

Step 3 From the Servers column, choose All Servers.

The window displays two areas of information:

Select services to display

List of servers in the cluster

Step 4 Check the check box for the service that is on all servers that you want to start; for example, Cisco CTI Manager. To start all services, go to Step 6; otherwise, continue.

Step 5 Click the Refresh List button.

Every server in the cluster that has the service that you chose displays the status of that service; go to Step 7.

Step 6 To start all services for all servers, click the Select All and Refresh List button.

Every server in the cluster displays the status of its services.

Step 7 Click the Start button for each service that you want to start (choose the servers in the cluster for which you want the service started).

The Service Status symbol changes from a square to an arrow.


Related Topics

Viewing Status of Services for One Server

Viewing Status of Services for All Servers in a Cluster

Stopping a Service for One Server

Stopping a Service for Multiple Servers in a Cluster

Starting a Service for One Server