Cisco CallManager Serviceability Administration Guide, Release 3.2
CAR System Reports Configuration

Table Of Contents

CAR System Reports Configuration

Configuring QoS Reports

QoS Detail Report Configuration

QoS Summary Report Configuration

Configuring QoS Parameters

QoS By Gateway Configuration

QoS By Call Types Configuration

Configuring Traffic Summary

Configuring Traffic Summary by Extensions

Configuring System Overview

Configuring CDR Error

QoS Parameter Operators


CAR System Reports Configuration


CAR provides reporting capabilities for three levels of users:

Administrators—Generate system reports to help with load balancing, system performance, and troubleshooting.

Managers—Generate reports for users, departments, and QoS to help with call monitoring for budgeting or security purposes, and for determining the voice quality of the calls.

Individual users—Generate a billing report for their calls.

This chapter contains the following topics:

Configuring QoS Reports

Configuring QoS Parameters

Configuring Traffic Summary

Configuring Traffic Summary by Extensions

Configuring System Overview

Configuring CDR Error

QoS Parameter Operators


Note Depending on your job function, you may not have access to every report described in this help.


Configuring QoS Reports

Only CAR administrators generate the QoS detail report. The report details the QoS ratings attributed to inbound and outbound calls on the Cisco CallManager network for the period specified.

Managers or CAR administrators generate the QoS summary report. The report provides a three-dimensional pie chart showing the distribution of QoS grades achieved for the specified call classifications and period. The report also provides a table summarizing the calls for each QoS. The call details in CDRs and CMRs and the QoS parameters provided in the Defining the Quality of Service (QoS) Values, page 13-8, provide basis for assigning a call a particular voice quality category.

You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. See System Scheduler Configuration, for more information.

QoS Detail Report Configuration


Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

This section describes how to generate, view, or mail detailed information about the system QoS.

Procedure


Step 1 Choose System Reports > QoS > Detail.

The QoS Detail window displays.

Step 2 In the Select Call Types area, check the check boxes for the types of calls that you want included in the report. Table 15-1 describes the call types.

Table 15-1 QoS Detail Report Call Types 

Call Type
Description

Internal

Intracluster calls that originated in the Cisco CallManager network and ended in the same Cisco CallManager network (no gateways are used).

Local

Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.

Long Distance

Long-distance calls originating in the Cisco CallManager network going out through the PSTN.

International

International calls originating in the Cisco CallManager network going out through the PSTN.

On Net

Outgoing, intercluster calls that originate on one Cisco CallManager cluster and terminate on a different cluster.

Incoming

Inbound calls that originated outside the Cisco CallManager network, entered through a gateway, and went into the Cisco CallManager network.

Tandem

Inbound calls that originated outside the Cisco CallManager network, entered the Cisco CallManager network through a gateway, and were transferred outbound from the Cisco CallManager network through a gateway.

Others

All other outgoing calls, such as toll-free numbers or emergency calls such as 911.


Step 3 In the Select QoS area, check the check boxes for the voice-quality categories that you want included in the report. The parameters set in the Defining the Quality of Service (QoS) Values, page 13-8, provide basis for all voice quality categories.

Table 15-2 QoS Detail Report Voice Quality 

Voice Quality
Description

Good

QoS for these calls represents the highest possible quality.

Acceptable

QoS for these calls, although slightly degraded, still falls within an acceptable range.

Fair

QoS for these calls is degraded but still within a usable range.

Poor

QoS for these calls is unsatisfactory.

NA

These calls did not match any criteria for the established QoS categories.


Step 4 Choose the date range for the period for which you want to see QoS information.

Step 5 In the Select Users field, you can either select all users or search for particular users.

Step 6 To select all users, check the Select All Users check box.

Step 7 To select individual users, enter the user ID of the individual in the User ID field.

Step 8 Click the Add button.

Step 9 You can also use a provided search function. See Searching for Users.

Step 10 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR using Adobe Acrobat Reader.

Step 11 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or to save it to disk. If you chose PDF, the report displays.

Step 12 If you want to mail the report, click the Send Report button. To send the report, follow the procedure described in Mailing a Report.


Related Topics

QoS Detail Report Results

Defining the Quality of Service (QoS) Values, page 13-8

QoS Summary Report Configuration

QoS Summary Report Configuration


Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

This section describes how to generate, view, or mail summary information about the system QoS.

Procedure


Step 1 If you are a manager, choose QoS > Summary and continue with Step 3. If you are a CAR administrator, proceed to Step 2.

The QoS Summary window displays.

Step 2 If you are a CAR administrator, choose System Reports > QoS > Summary.

The QoS Summary window displays.

Step 3 In the Available Reports field, choose an automatically generated report (if available) or use the default Generate New Report.

Step 4 In the Select Call Types area, check the check boxes for the types of calls that you want included in the report. Table 15-3 describes the call types.

Table 15-3 QoS Summary Report Call Types 

Call Type
Description

Internal

Intracluster calls that originated in the Cisco CallManager network and ended in the same Cisco CallManager network (no gateways are used).

Local

Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.

Long Distance

Long-distance calls originating in the Cisco CallManager network going out through the PSTN.

International

International calls originating in the Cisco CallManager network going out through the PSTN.

On Net

Outgoing, intercluster calls that originate on one Cisco CallManager cluster and terminate on a different cluster.

Incoming

Inbound calls that originated outside the Cisco CallManager network, entered through a gateway, and went into the Cisco CallManager network.

Tandem

Inbound calls that originated outside the Cisco CallManager network, entered the Cisco CallManager network through a gateway, and were transferred outbound from the Cisco CallManager network through a gateway.

Others

All other outgoing calls, such as toll-free numbers or emergency calls such as 911.


Step 5 If you chose Generate New Report in Step 3, choose the date range for the period for which you want to generate the report.

Step 6 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR using Adobe Acrobat Reader.

Step 7 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or save it to disk. If you chose PDF, the report displays.

Step 8 If you want to mail the report, click the Send Report button. To send the report, follow the procedure described in Mailing a Report.


Related Topics

QoS Detail Report Configuration

QoS Summary Report Results

Defining the Quality of Service (QoS) Values, page 13-8

Configuring QoS Parameters

Only CAR administrators generate the QoS by gateway report. The report provides jitter, latency, and lost packet information for a period specified for all gateways of a chosen type.

Only CAR administrators generate the QoS by call types report. The report provides jitter, latency, and lost packet information for a period specified for all calls of a chosen type.

QoS By Gateway Configuration


Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

This section describes how to generate, view, or mail QoS information about all chosen gateways.

Before You Begin

Configure the gateway using the procedures in Gateway Configuration.

Procedure


Step 1 Choose System Reports > QoS Parameter > By Gateway.

The QoS based on Gateways window displays.

Step 2 In the Generate Report field, choose a time as described in Table 15-4.

Table 15-4 Generate Report Fields 

Parameter
Description

Hour of Day

Displays the cumulative results for each hour in a 24-hour period for the period that you specify in Step 6.

Day of Week

Displays the days of the week that occur within the period that you specify in Step 6.

Day of Month

Displays the days of the month that occur within the period that you specify in Step 6.


Step 3 In the Jitter field, choose the operator that you want to use and enter the value for jitter. See QoS Parameter Operators, for descriptions of operators.

Step 4 In the Latency field, choose the operator that you want to use and enter the value for latency. See QoS Parameter Operators, for descriptions of operators.

Step 5 In the Lost Packets field, choose the operator that you want to use and enter the value for number of lost packets. See QoS Parameter Operators, for descriptions of operators.

Step 6 Choose the date range of the period for which you want to see call information.

Step 7 To choose the type of gateway that you want included in the report, click Gateway Types in the column on the left side of the window.

To choose a gateways that uses a particular route pattern, rather than a gateway type, click Route Patterns in the column on the left side of the window.

Step 8 Choose a gateway type from the list.

The gateway name displays in the List of Gateways box.

Step 9 In the List of Gateways box, choose the gateways that you want to include in the report.

Step 10 Click the Add button to move the chosen gateway to the list of Selected Gateways box.

Step 11 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR using Adobe Acrobat Reader.

Step 12 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or to save it to disk. If you chose PDF, the report displays.

Step 13 If you want to mail the report, click the Send Report button. To send the report, follow the procedure described in Mailing a Report.


Related Topics

QoS by Gateways Report Results

QoS Parameter Operators

QoS By Call Types Configuration

QoS By Call Types Configuration

This section describes how to generate, view, or mail QoS information about all calls of a certain type.


Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

Procedure


Step 1 Choose System Reports > QoS Parameter > By Call Types.

The QoS based on Call Types window displays.

Step 2 In the Generate Report field, choose a time as described in Table 15-5.

Table 15-5 Generate Report Fields 

Parameter
Description

Hour of Day

Displays the cumulative results for each hour in a 24-hour period for the period that you specify in Step 7.

Day of Week

Displays the days of the week that occur within the period that you specify in Step 7.

Day of Month

Displays the days of the month that occur within the period that you specify in Step 7.


Step 3 In the Jitter field, choose the operator that you want to use and enter the value for jitter. See QoS Parameter Operators, for descriptions of operators.

Step 4 In the Latency field, choose the operator that you want to use and enter the value for latency. See QoS Parameter Operators, for descriptions of operators.

Step 5 In the Lost Packets field, choose the operator that you want to use and enter the value for number of lost packets. See QoS Parameter Operators, for descriptions of operators.

Step 6 In the Select Call Types area, check the check boxes for the types of calls that you want included in the report. Table 15-6 describes the call types.

Table 15-6 QoS Parameters by Call Types 

Call Type
Description

Internal

Intracluster calls that originated in the Cisco CallManager network and ended in the same Cisco CallManager network (no gateways are used).

Local

Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.

Long Distance

Long-distance calls originating in the Cisco CallManager network going out through the PSTN.

International

International calls originating in the Cisco CallManager network going out through the PSTN.

On Net

Outgoing, intercluster calls that originate on one Cisco CallManager cluster and terminate on a different cluster.

Incoming

Inbound calls that originated outside the Cisco CallManager network, entered through a gateway, and went into the Cisco CallManager network.

Tandem

Inbound calls that originated outside the Cisco CallManager network, entered the Cisco CallManager network through a gateway, and were transferred outbound from the Cisco CallManager network through a gateway.

Others

All other outgoing calls, such as toll-free numbers or emergency calls such as 911.


Step 7 Choose the date range for the period for which you want to see call information.

Step 8 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR using Adobe Acrobat Reader.

Step 9 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or to save it to disk. If you chose PDF, the report displays.

Step 10 If you want to mail the report, click the Send Report button. To send the report, follow the procedure described in Mailing a Report.


Related Topics

QoS by Call Types Report Results

QoS Parameter Operators

QoS By Gateway Configuration

Configuring Traffic Summary

Only CAR administrators generate the traffic summary report. The report provides a information about the call volume for a period that you specify.

You can either view reports that the system automatically generates or generate new reports. See System Scheduler Configuration, for more information.


Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

This section describes how to generate, view, or mail summary information about system traffic.

Procedure


Step 1 Choose System Reports > Traffic Summary.

The Traffic Summary window displays.

Step 2 In the Generate Report field, choose a time as described in Table 15-7.

Table 15-7 Generate Report Fields 

Parameter
Description

Hour of Day

Displays the cumulative results for each hour in a 24-hour period for the period that you specify in Step 6.

Day of Week

Displays the days of the week that occur within the period that you specify in Step 6.

Day of Month

Displays the days of the month that occur within the period that you specify in Step 6.


Step 3 In the Available Reports field, choose an automatically generated report (if available) or use the default Generate New Report.

Step 4 In the Select Call Types area, check the check boxes for the types of calls that you want included in the report. Table 15-8 describes the call types.

Table 15-8 Traffic Summary by Call Types 

Call Type
Description

Internal

Intracluster calls that originated in the Cisco CallManager network and ended in the same Cisco CallManager network (no gateways are used).

Local

Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.

Long Distance

Long-distance calls originating in the Cisco CallManager network going out through the PSTN.

International

International calls originating in the Cisco CallManager network going out through the PSTN.

On Net

Outgoing, intercluster calls that originate on one Cisco CallManager cluster and terminate on a different cluster.

Incoming

Inbound calls that originated outside the Cisco CallManager network, entered through a gateway, and went into the Cisco CallManager network.

Tandem

Inbound calls that originated outside the Cisco CallManager network, entered the Cisco CallManager network through a gateway, and were transferred outbound from the Cisco CallManager network through a gateway.

Others

All other outgoing calls, such as toll-free numbers or emergency calls such as 911.


Step 5 In the Select QoS area, check the check boxes for the voice-quality categories that you want included in the report. The parameters set in the Defining the Quality of Service (QoS) Values, page 13-8, provide basis for all voice-quality categories.

Table 15-9 QoS Detail Report Voice Quality 

Voice Quality
Description

Good

QoS for these calls represents the highest possible quality.

Acceptable

QoS for these calls, although slightly degraded, still falls within an acceptable range.

Fair

QoS for these calls is degraded but still within a usable range.

Poor

QoS for these calls is unsatisfactory.

NA

These calls did not match any criteria for the established QoS categories.


Step 6 If you chose Generate New Report in Step 3, choose the date range for the period for which you want to generate the report.

Step 7 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR using Adobe Acrobat Reader.

Step 8 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or to save it to disk. If you chose PDF, the report displays.

Step 9 If you want to mail the report, click the Send Report button. To send the report, follow the procedure described in Mailing a Report.


Related Topics

Traffic Summary Report Results

Configuring Traffic Summary by Extensions

Configuring Traffic Summary by Extensions

Only CAR administrators generate the traffic summary by extensions report. The report provides information about the call volume for a period and set of extensions that you specify.

This section describes how to generate, view, or mail a traffic summary report based on user extensions.


Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

Procedure


Step 1 Choose System Reports > Traffic Summary (Extn).

The Traffic Summary based on Extension(s) window displays.

Step 2 In the Generate Report field, choose a time as described in Table 15-10.

Table 15-10 Generate Report Fields 

Parameter
Description

Hour of Day

Displays the cumulative results for each hour in a 24-hour period for the period that you specify in Step 6.

Day of Week

Displays the days of the week that occur within the period that you specify in Step 6.

Day of Month

Displays the days of the month that occur within the period that you specify in Step 6.


Step 3 In the Select Call Types area, check the check boxes for the types of calls you want included in the report. Table 15-11 describes the call types.

Table 15-11 Traffic Summary (Extn) by Call Types 

Call Type
Description

Internal

Intracluster calls that originated in the Cisco CallManager network and ended in the same Cisco CallManager network (no gateways are used).

Local

Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.

Long Distance

Long-distance calls originating in the Cisco CallManager network going out through the PSTN.

International

International calls originating in the Cisco CallManager network going out through the PSTN.

On Net

Outgoing, intercluster calls that originate on one Cisco CallManager cluster and terminate on a different cluster.

Incoming

Inbound calls that originated outside the Cisco CallManager network, entered through a gateway, and went into the Cisco CallManager network.

Tandem

Inbound calls that originated outside the Cisco CallManager network, entered the Cisco CallManager network through a gateway, and were transferred outbound from the Cisco CallManager network through a gateway.

Others

All other outgoing calls, such as toll-free numbers or emergency calls such as 911.


Step 4 In the Select Extensions field, you can either choose all extensions or search for extensions based on users.

Step 5 To choose all extensions, check the Select All Extensions check box.

Step 6 To choose extensions based on users, enter the extension number of the individual in the Extension field.

Step 7 Click the Add Extension button.

Step 8 You can also use a provided search function. See Searching for Users.

Step 9 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR using Adobe Acrobat Reader.

Step 10 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or to save it to disk. If you chose PDF, the report displays.

Step 11 If you want to mail the report, click the Send Report button. To send the report, follow the procedure described in Mailing a Report.


Related Topics

Traffic Summary Report Results

Configuring Traffic Summary

Configuring System Overview

Only CAR administrators generate the system overview report that provides the entire set of system reports in one report.

You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. See System Scheduler Configuration, for more information.


Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

This section describes how to generate, view, or mail summary information about the Cisco CallManager system.

Procedure


Step 1 Choose System Reports > System Overview.

The System Overview window displays.

Step 2 In the Available Reports field, choose an automatically generated report (if available) or use the default Generate New Report.

Step 3 If you chose Generate New Report, choose the date range for the period for which you want to generate the report.

Step 4 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR using Adobe Acrobat Reader.

Step 5 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or to save it to disk. If you chose PDF, the report displays.

Step 6 If you want to mail the report, click the Send Report button. To send the report, follow the procedure described in Mailing a Report.


Related Topic

System Overview Report Results

Configuring CDR Error

Only CAR administrators generate the CDR error report. The report provides statistics for the number of error records in the CAR Billing_Error table and the reason for the errors.

This section describes how to generate, view, or mail information about CDR errors.


Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

Procedure


Step 1 Choose System Reports > CDR Error.

The CDR Error window displays.

Step 2 Choose the date range of the period for which you want to generate the report.

Step 3 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR using Adobe Acrobat Reader.

Step 4 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or to save it to disk. If you chose PDF, the report displays.

Step 5 If you want to mail the report, click the Send Report button. To send the report, follow the procedure described in Mailing a Report.


Related Topic

CDR Error Report Results

QoS Parameter Operators

Table 15-12 describes the QoS parameter operators.

Table 15-12 QoS Parameter Operators 

Operator
Description

>=

Select this operator to generate jitter, latency, or lost packet data that is greater than or equal to the specified value.

=

Select this operator to generate jitter, latency, or lost packet data that is equal to the specified value.

<=

Select this operator to generate jitter, latency, or lost packet data that is less than or equal to the specified value.

N.A.

Select this operator to preclude jitter, latency, or lost packet data.

Between

Select this operator to generate jitter, latency, or lost packet data that occurs between one value and another value. When you choose this operator, a second field displays, so you can set the start and end values.