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Release Notes for Cisco Unity Connection Release 2.1(3b) Service Update 1

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Table Of Contents

Release Notes for Cisco Unity Connection Release 2.1(3b) Service Update 1

Contents

System Requirements

For Cisco Unity Connection Release 2.1(3b) Service Update 1

For Cisco Unity Connection

For Cisco Unity Connection in Cisco Unified CMBE

Compatibility Information

Determining the Software Version

Cisco Unity Connection

Cisco Personal Communications Assistant

Related Documentation

For Cisco Unity Connection

For Cisco Unified Communications Manager Business Edition

Installation Information

Caveats

Open Caveats—Connection Release 2.1(3b) SU 1, and Connection in Cisco Unified CMBE Release 6.1(3b) SU 1

Resolved Caveats—Connection Release 2.1(3b) SU 1, and Connection in Cisco Unified CMBE Release 6.1(3b) SU 1

Obtaining Documentation and Submitting a Service Request

Cisco Product Security Overview


Release Notes for Cisco Unity Connection Release 2.1(3b) Service Update 1


Revised April 3, 2012(Originally published April 2, 2009

These release notes contain information on installation, and open and resolved caveats for Cisco Unity Connection Release 2.1(3b) Service Update 1 and for Connection in Cisco Unified Communications Manager Business Edition (CMBE) Release 6.1(3b) Service Update 1.

******************************************************************************************************************************************

Release 2.1(3b) Service Update 1 contains a rollup of engineering specials. Note the following information:

Anything documented as compatible with Connection version 2.1(3)—for example, Connection tools and other Cisco products—is equally compatible with 2.1(3b) Service Update 1.

Connection 2.1(3) must be installed before you can install release 2.1(3b) Service Update 1.

***********************************************************************************************************************************************


Note Cisco Unity Connection is a Linux-based solution. It is available in two configurations—Cisco Unity Connection, and Cisco Unified Communications Manager Business Edition, in which Connection is preloaded on the same platform with Cisco Unified Communications Manager. These release notes contain information for both configurations.


Contents

System Requirements

Related Documentation

Installation Information

Caveats

Obtaining Documentation and Submitting a Service Request

Cisco Product Security Overview

System Requirements

For Cisco Unity Connection Release 2.1(3b) Service Update 1

Before you can install Cisco Unity Connection release 2.1(3b) Service Update 1, you must install Connection release 2.1(3).

For Cisco Unity Connection

System Requirements for Cisco Unity Connection Release 2.x contains the most current Connection requirements. The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/requirements/20cucsystemreqs.html.

For support information, refer to Supported Hardware and Software, and Support Policies for Cisco Unity Connection Release 2.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/support/2xcucsupp.html.

For Cisco Unity Connection in Cisco Unified CMBE

System Requirements for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition Release 6.x contains the most current Connection requirements. The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/requirements/60cucmbesystemreqs.html.

For support information, refer to Supported Hardware and Software, and Support Policies for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition Release 6.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/support/6xcucmbesupp.html.

Compatibility Information

The following documents list the most current version combinations qualified for use with Cisco Unity Connection, and with Connection in Cisco Unified CMBE (where applicable):

Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations

SCCP Compatibility Matrix: Cisco Unity Connection, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express

SIP Trunk Compatibility Matrix: Cisco Unity Connection, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express

The documents are available on Cisco.com at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.

Determining the Software Version

This section contains procedures for determining the version in use for the following software:

Cisco Unity Connection

Cisco Personal Communications Assistant

Cisco Unity Connection

This section contains two procedures. Use the applicable procedure, depending on whether you want to use Connection Administration or a command-line interface session to determine the version.

To Determine the Cisco Unity Connection Version by Using Cisco Unity Connection Administration


Step 1 In Cisco Unity Connection Administration, in the upper-right corner below the Navigation list, click About.

The Connection version is displayed below "Cisco Unity Connection Administration."


To Determine the Cisco Unity Connection Version by Using the Command-Line Interface


Step 1 Start a command-line interface (CLI) session. For more information, see the Cisco Unified Communications Operating System Administration Help.

Step 2 Run the show cuc version command.


Cisco Personal Communications Assistant

To Determine the Cisco Personal Communications Assistant (PCA) Version


Step 1 Log on to the Cisco PCA.

Step 2 On the Cisco PCA Home page, click About in the upper right corner. (The link is available on every Cisco PCA page.)

Step 3 The Cisco Unity Connection version is displayed. The Cisco PCA version is the same as the Connection version.


Related Documentation

For Cisco Unity Connection

For descriptions and URLs of Cisco Unity Connection documentation on Cisco.com, refer to the Documentation Guide for Cisco Unity Connection Release 2.x. The document is shipped with Connection and is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/roadmap/2xcucdg.html.

For Cisco Unified Communications Manager Business Edition

For descriptions and URLs of Cisco Unified Communications Manager Business Edition documentation on Cisco.com, refer to the Cisco Unified Communications Manager Business Edition Documentation Guide. The document is shipped with Cisco Unified CMBE and is available at http://www.cisco.com/en/US/products/ps7273/products_documentation_roadmaps_list.html.


Note The documentation links on Cisco.com for some Cisco Unity Connection in Cisco Unified CMBE 6.x versions go to documents that are labeled for Cisco Unity Connection Release 2.x. Despite the version label, all content in the documentation applies to both Connection configurations.


Installation Information

For instructions on downloading Cisco Unity Connection Release 2.1(3b) Service Update 1, see the "Downloading Cisco Unity Connection Release 2.1(3b) Service Update 1 Software" section.

For instructions on installing Service Update 1 on a Cisco Unity Connection Release 2.1(3) system, see the "Software Upgrade and Installation" section in the "Software Upgrades" chapter of the Cisco Unified Communications Operating System Administration Guide for Cisco Unity Connection Release 2.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/os_administration/guide/2xcucosagx.html.

For instructions on installing Service Update 1 on a Cisco Unified CMBE 6.1(3) system, see the "Software Upgrade and Installation" section in the "Software Upgrades" chapter of the Cisco Unified Communications Operating System Administration Guide at http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html.

Downloading Cisco Unity Connection Release 2.1(3b) Service Update 1 Software
Revised 03 April, 2012

To Download Cisco Unity Connection Release 2.1(3b) Service Update 1 Software


Step 1 Log on to a computer with a high-speed Internet connection, and go to the Voice and Unified Communications Downloads page at http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240.


Note To access the software download page, you must be logged on to Cisco.com as a registered user.


Step 2 In the tree control on the Downloads page, expand : Products>Voice and Unified Communications>IP Telephony>Unified Messaging>Cisco Unity Connection, and click Cisco Unity Connection Version 2.1.

Step 3 On the Select a Software Type page, click Cisco Unity Connection Software.

Step 4 On the Select a Release page, click 2.1.3bSU1, and the download links appear on the right side of the page.

Step 5 Confirm that the computer you are using has sufficient hard disk space for the downloaded files. (The download file sizes appear below the download links.)

Step 6 Click UCSInstall_UCOS_SU_2.1.3b.3190-1.sgn.iso, and follow the on-screen prompts to complete the download. Make note of the MD5 value.

Step 7 Use a checksum generator to confirm that the MD5 checksum matches the checksum that is listed on Cisco.com. If the values do not match, the downloaded file is damaged.


Caution Do not attempt to use a damaged file to install software, or the results will be unpredictable. If the MD5 values do not match, download the file again until the value for the downloaded file matches the value listed on Cisco.com.

Free checksum tools are available on the Internet, or example, the Microsoft File Checksum Integrity Verifier utility. The utility is described in Microsoft Knowledge Base article 841290, Availability and Description of the File Checksum Integrity Verifier Utility. The KB article also includes a link for downloading the utility.

Step 8 If you are installing from a DVD, burn the DVD, noting the following considerations:

Use the Joliet file system, which accommodates filenames up to 64 characters long.

If the disc-burning application that you are using includes an option to verify the contents of the burned disc, choose that option. This causes the application to compare the contents of the burned disc with the source files.


Caveats

The tables in this section list the open and resolved caveats when Cisco Unity Connection version 2.1(3b) Service Update 1 was released.

You can find the latest caveat information for Cisco Unity Connection version 2.1(3b) Service Update 1 and for Connection in Cisco Unified Communications Manager Business Edition version 6.1(3b) Service Update 1 by using Bug Toolkit, an online tool available for customers to query defects according to their own needs. Bug Toolkit is available at www.cisco.com/go/bugs.


Note To access Bug Toolkit, you must be logged on to Cisco.com as a registered user.


This section contains caveat information for Cisco Unity Connection 2.1(3b) Service Update 1 and Connection in Cisco Unified CMBE 6.1(3b) Service Update 1 only. Refer to the release notes of the applicable version for caveat information for earlier versions of Cisco Unity Connection.

Release notes for all versions of Cisco Unity Connection are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

Release notes for all versions of Cisco Unified Communications Manager Business Edition are available at http://www.cisco.com/en/US/products/ps7273/prod_release_notes_list.html.

Open Caveats—Connection Release 2.1(3b) SU 1, and Connection in Cisco Unified CMBE Release 6.1(3b) SU 1

Click a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)

Table 1 Connection Release 2.1(3b) SU 1, and Connection in Cisco Unified CMBE 6.1(3b) SU 1 Open Caveats 

Caveat Number
Component
Severity
Description

CSCsx99056

api

2

Phone Core Dump when launching VVM on an Arabic phone

CSCsr68377

admin

3

Reports not working with very large database

CSCsv42398

api

3

VMWS callerName not always available for voicemail users

CSCsv69240

api

3

StopPosMs of 536867912 returned from Record method

CSCsw24633

api

3

Hangup Call VMWS fails for SIP phones

CSCsw70788

api

3

Get INVALID_INPUT after skipping to another part of a message

CSCsx37327

api

3

VMWS: messages sent using the API do not have subject lines

CSCsy39752

api

3

Delete message using SysDefault always performs hard delete

CSCso63423

callroutingrules

3

CPCA: Cannot delete rule set

CSCsr47381

database

3

A/A : Alias Conflicts During Split Brain

CSCsx10655

database

3

server ip address change did not update the vmsserver tbl

CSCsy01690

database

3

Conversation Manager service not starting up after upgrade

CSCsy55741

database

3

CuCsMgr may coredump after network disconnect

CSCsy17809

javanotifier

3

Message count may go negative if same message deleted simultaneously

CSCsy52496

javanotifier

3

SMTP notifications fail via Smart Host due to Bare LF's

CSCsr40660

localization

3

JPN: VMO Vista OL 2007 cannot read VMO addin

CSCsr75682

localization

3

Errornous Japanese prompts for Personal Call Transfer Rule settings

CSCsu36037

localization

3

It showed Complete in Status under OS Platform upgrade page.

CSCsr97963

mediamaster

3

"SIP integration, MM, record via phone, save on web page fails"

CSCsq35041

messaging

3

Message NDR'd due to UID uniqueness constraint violation

CSCsy32272

messaging

3

Connectivity loss to Primary may result in temporary call failures

CSCsy48064

messaging

3

CUC IMAP does not work when LDAP Auth over SSL is enabledco

CSCsy18450

pca

3

CUC7.0: PTG cpca linguistic fix requires label switch in code

CSCsy18537

pca

3

CUC7.0: PTG pca populates English dropdown menu

CSCsy48573

pca

3

CPCA: Missing jsp file causes http 500 in cpca

CSCsr47650

reports

3

DSS: Allow selecting a search space for the Dial Search Scope report

CSCsr47651

reports

3

DSS: Dial Search Scope report should report on all DAOs

CSCsx38473

serverrolesmgr

3

SRM should not be talking to partner node during upgrade if diff version

CSCso07071

telephony

3

Incorrect caller name played when call transferred to connection

CSCsu38511

telephony

3

L10N: System Default TTS Language setting has No TTS effect

CSCsr90132

vmo

3

"VMO: In Outlook2007, VMO form is removed when we save the Msg"

CSCsu55499

vmo

3

"After install of VMO, the 1st voice msg received doesn't have VMO form"

CSCsl35157

admin

4

Additional value needed for AXL settings field .

CSCsq03975

admin

4

RSS RTMT Current Session Counter not correct

CSCsr27552

admin

4

VMO: when ever we send a VMO MSG a copy is kept in the Delete Folder

CSCsy01151

admin

4

"When selecting Scope in a CH, if there are over 50 = blank page"

CSCsy11480

admin

4

List not filtered based on search string; Distribution List Members page

CSCsy23242

admin

4

"Play/Record option greys out in IE when ""Ignore callerinput"" is checked"

CSCsy32047

admin

4

Connection should log syslog when Stop Taking Calls pressed

CSCsu67522

api

4

VMWS: Playing Message Attachments via URIs misses very start of message

CSCsv69441

api

4

can receive voicemails when mailbox is over send/receive limit

CSCsr42373

conversations

4

TUI doesn't obey Send NDR on Failed Message Delivery setting

CSCsx35660

conversations

4

TUI envelope states message sent time instead of received time

CSCsx54299

conversations

4

Failsafe when two users in same mailbox delete message simultaneously

CSCso23499

database

4

Replication Agent user is exposed in the CUCA

CSCso95767

database

4

A/A: Lose messages when dyndb is full.

CSCsq20493

database

4

System should warn you when routing rules make calls unanswerable

CSCsr49641

database

4

End time for Greeting change 1 hour ahead when end date is on DST ON

CSCsw38722

database

4

Connection Database Proxy service doesn't stop when stopped via web page

CSCsx97523

database

4

Cluster configured with DNS name including TLD causes installer error

CSCsy20296

database

4

Uc 7.x database allows change to the alias of built in Administrator

CSCsy33411

database

4

Import Users page not allow import LDAP Directory users

CSCsy18630

documentation

4

Need procedure to Change Host Name on CUCMBE

CSCsy23459

hardware

4

UC sending cdp Half Duplex when actually configured for Full

CSCsx10551

javanotifier

4

notifications after repeat interval was turned off on one scenario

CSCsy34595

localization

4

UC:JPN prompt is not played correctly when pausing playing a message

CSCsq56886

mediamaster

4

Stream format error from Media Master if user does not click save

CSCsx31629

messaging

4

UC 7.0 RTMT does not have ability to delete BadMail

CSCsy55672

messaging

4

Messages left during SBR may be out of order once connectivity restored

CSCsr19696

pca

4

IE7 fails to retrieve current RSS feed

CSCsr64488

pca

4

DN: PCA doesn't list remote users in description of PCTR

CSCsr66720

pca

4

PCA: Rules Tester does not show remote contacts tab

CSCsy08614

pca

4

"CUC7.0: an extra space after ""Enabled"" in cpca for all lang"

CSCsy18562

pca

4

"CUC7.0: PTG, pls remove the extra blank row below ""Search Criteria"""

CSCsk97099

reports

4

UC 1.2 Message Activity Report showing N/A

CSCsr25569

reports

4

DN: Reports should not list remote distribution lists in scope

CSCsr42708

reports

4

Mbox store used data doesnt match between reports and CUCA

CSCsr45007

reports

4

Subscriber Message Activity report problems

CSCsq57491

telephony

4

Test port failing with CME since RegisterAckMsg not received in time

CSCsy45818

telephony

4

Unity Connection does not observe Media_SilenceSuppression_Off flag

CSCsq28337

vmo

4

VMO: Cannot re-play a msg on phone -a msg recorded earlier w/ headset

CSCsy44739

vmo

4

Errors while adjusting speed/pausing/resumimg during TRaP playback

CSCsy11620

admin

5

User Template Disp. Name & Type wrong on dist. list membership page

CSCsr40065

conversations

5

VUI NoMatch Handler counter doesn't reset

CSCsr01255

database

5

Core dump in Unityconnection during loadrun

CSCso31780

pca

5

Need to play beeps between sections of multi-part voicemail messages

CSCsw36010

pca

5

PCA Notification device names do not match CUAdmin

CSCsx24079

utilities

5

Port Status Monitor for Connection usability issues for large systems

CSCsr02313

vmo

5

VMO: Can't change the new Voice mail Notification sound

CSCsr82328

vmo

5

VMO: Outlook error when we try close the window of a secure MSG.


Resolved Caveats—Connection Release 2.1(3b) SU 1, and Connection in Cisco Unified CMBE Release 6.1(3b) SU 1

Click a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)

Table 2 Connection Release 2.1(3b) SU 1 and Connection in Cisco Unified CMBE 6.1(3b) SU 1 Resolved Caveats 

Caveat Number
Component
Severity
Description

CSCsq49668

core

2

"Temp fail on phone, then reorder while accessing external messages"

CSCso59591

database

2

L2: each task in tbl_taskperiodic appear as many times as box upgraded

CSCsu01319

database

2

"Unity connection SMTP address replacing ""."" with ""_"""

CSCsu29640

database

2

ST:CUCMBE switch version failed from 6.1.2.9921-3 to 6.1.2.9931-4

CSCsq79170

messaging

2

IMAP user with > 84 messages crashes IMAP service in UC 2.x

CSCsv13131

messaging

2

Unity Connection forwarded messages via VPIM to 3rd party system fails

CSCsu03146

ossetup

2

upgrade failed

CSCsu21665

pca

2

Unity Connection message failing to play with phone option over PCA

CSCsr38584

telephony

2

Race condition in hangup can cause message drop

CSCsi47856

admin

3

Audio Text Admin doesn't have proper access to Call Handler management

CSCso00396

admin

3

Access Deined To Configure SNMP community string etc

CSCso21494

admin

3

Bulk Edit of Mutiple Call Handlers Fails

CSCsq84150

admin

3

Cannot import more users after importing 1670 users from CUCM

CSCsq84423

admin

3

Indian English TTS and SA doesn't work

CSCsr60804

admin

3

need a way to clean out badmail folder without root access

CSCsu68074

admin

3

Security issue allows for admins to read files on the hard drive

CSCsv24105

admin

3

Unable to authenticate due to realm plugin changes

CSCsv80210

admin

3

Cannot send message from PCA after Replace Tomcat Cert

CSCsq07155

conversations

3

UC: Double key presses not detected from cell phones

CSCsr46212

conversations

3

TUI DH caller gets users out of scope when searching within PDL

CSCsk86091

database

3

Tracing: Need cuals tracing in UC2.x

CSCsm41655

database

3

Unity Connection 2 stops answering calls

CSCsq25067

database

3

CUC 2.1 Personal REcording in User Template are not effective

CSCsq54312

database

3

UC 2.X new install failed to create UI user if special character is used

CSCsr81604

database

3

No task definition in CUCA Task Management after upgrade from 2.1

CSCsu98521

database

3

Australian Daylight Saving : Changes in October

CSCsv39842

database

3

UC 2.x does not allow logins if hostname is short

CSCsw52919

database

3

Logging into Web UI with platform admin credentials causes db error

CSCsg02425

messaging

3

Apple Mail cannot access messages via IMAP from UC

CSCsl15335

messaging

3

IMAP: Memory Leak in CuImapSvr

CSCsm58151

messaging

3

"IMAP leak on sustained loads, Logout?"

CSCsr98160

messaging

3

UC Message Migration fails to deliver all messages

CSCsu11936

messaging

3

"Can not send SMTP NTFY: 553 5.0.0 Header error, Invalid Message ID"

CSCsv03286

messaging

3

UC 2.1.2 spaces in DN for cert causes IMAP SSL to fail

CSCsq24794

mixer

3

Mixer can drop audio during recording

CSCsq82110

mixer

3

UC 2.0 mixer terminating g711-alaw with ~100ms of junk audio

CSCsq97036

mixer

3

Mixer jitter buffer size needs to be increased

CSCsr81610

mixer

3

Offline transcoding G729 message to other codec causes garbled audio

CSCsr58274

pca

3

PCA gives error when playing back messages stored in G.729a

CSCsw33324

pca

3

CPCA : Java Error pop-up when running JRE6 on a client PC

CSCsu88410

telephony

3

PSTN Callers Hear Subscriber Greeeting Twice On Direct XFer to VM

CSCsu88470

admin

4

Unity Connection - Find Users where - does not list results on 2nd pg

CSCsr28740

core

4

email address field shows extra string when import contact from Exchange

CSCso79865

messaging

4

Unity connection PCA URL is based on hostname only

CSCsq72317

messaging

4

UC should fallback to HELO if EHLO is unrecognized by SMTP server

CSCsr81665

mixer

4

"WAV converted to PCM/G729a using offline lib, fails to play on Windows"

CSCsr86832

database

6

To support toolchain

CSCsr91692

mixer

6

Change the path of IPPROOT from /opt to /auto

CSCsq05360

setup

6

Sync up with CUCM libraries for Connection projects


Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at http://www.access.gpo.gov/bis/ear/ear_data.html.