Table Of Contents
System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 6.x
Hardware Requirements
Software Requirements
Software Requirements—Cisco Unity Connection on the Cisco Unified CMBE Server
Software Requirements—Administrator Workstations
Software Requirements—User Workstations
Requirements for COS-Controlled Features
Requirements for Accessing Exchange Calendars and Contacts, and Accessing Exchange E-mail by Using TTS
Supported Exchange Versions and Editions
Exchange and Windows Domain Configuration Requirements
Requirements for Cisco Unity Connection Phone View
System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 6.x
Revised May 14, 2008
This document lists requirements for Cisco Unity Connection in a Cisco Unified Communications Manager Business Edition (CMBE) version 6.x system. It contains the following sections:
•
Hardware Requirements
•Software Requirements
•Requirements for COS-Controlled Features
•Requirements for Accessing Exchange Calendars and Contacts, and Accessing Exchange E-mail by Using TTS
•Requirements for Cisco Unity Connection Phone View
Hardware Requirements
A server that meets Cisco Unity Connection specifications. Refer to the Cisco Unity Connection Supported Platforms List at http://www.cisco.com/en/US/products/ps6509/products_data_sheets_list.html.
Software Requirements
This section contains the following information:
•Software Requirements—Cisco Unity Connection on the Cisco Unified CMBE Server
•Software Requirements—Administrator Workstations
•Software Requirements—User Workstations
Software Requirements—Cisco Unity Connection on the Cisco Unified CMBE Server
Cisco Unity Connection software and any required third-party software are installed by Cisco Unity Connection Setup.
Software Requirements—Administrator Workstations
Revised January 7, 2008
•To access Connection web applications on the Cisco Unified CMBE server, the operating system and Internet browser must be compatible with the version of Cisco Unified CMBE that you are installing. Table 1 lists supported operating-system and browser combinations for these web applications.
Note that Cisco Unified Communications Manager applications (for example, Cisco Unified CM Administration) support different browsers. Only Microsoft Internet Explorer 6.0 is supported by all of the web applications on the Cisco Unified CMBE server.
Table 1 Supported Operating Systems and Browsers on Administrator Workstations
Cisco Unity Connection Version
|
Operating System
on Administrator Workstation
|
Browser on Administrator Workstation
|
6.x
|
Microsoft Windows Vista
|
Microsoft Internet Explorer 7.0
|
•Microsoft Windows Server 2003
•Microsoft Windows XP
•Microsoft Windows 2000
|
•Microsoft Internet Explorer 6.0 and 7.0
•Mozilla Firefox 2.0
|
Red Hat Enterprise Linux
|
Mozilla Firefox 2.0
|
•Table 2 lists software required for correct browser configuration. Instructions for configuring browsers on administrator workstations are provided in the "Configuring the Browser on an Administrator Workstation" chapter of the System Administration Guide for Cisco Unity Connection in Cisco Unified CMBE.
Table 2 Software Required for Correct Browser Configuration on Administrator Workstations
Cisco Unity Connection Version
|
Browser
|
Required Software
|
6.x
|
Firefox
|
The following software, depending on the operating system:
•With Apple Mac OS X:
–Java 2 Platform, Standard Edition (J2SE) Runtime Environment 5.0 Release 3 or later.
–Java Embedding Plugin for Mac OS X version 0.9.5 or later.1
•With Linux:
–ALSA driver version 1.0.9 or later
–Java 2 Platform, Standard Edition (J2SE) Runtime Environment 5.0 Update 6 (1.5.0_06) or later.
•With Windows, Java 2 Platform, Standard Edition (J2SE) Runtime Environment 5.0 Update 6 (1.5.0_06) or later.
|
Internet Explorer
|
Java 2 Platform, Standard Edition (J2SE) Runtime Environment 5.0 Update 6 (1.5.0_06) or later.
|
Software Requirements—User Workstations
Revised January 7, 2008
•The operating system and Internet browser on user workstations must be compatible with the version of Connection that you are installing to allow users to access the Cisco Personal Communications Assistant. For supported version combinations, refer to Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.
•If you are using an IMAP e-mail client to access Cisco Unity Connection voice messages, the e-mail client must be compatible with the version of Connection that you are installing. For supported clients and version combinations, refer to Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.
•Table 3 lists software required for correct browser configuration, depending on the browser(s) installed on the user workstation. Instructions for configuring browsers on user workstations are provided in the User Workstation Setup Guide for Cisco Unity Connection in Cisco Unified CMBE.
Table 3 Software Required for Correct Browser Configuration on User Workstations
Cisco Unity Connection Version
|
Browser
|
Required Software
|
6.x
|
Apple Safari
|
Java 2 Platform, Standard Edition (J2SE) Runtime Environment 5.0 Release 3 or later.
|
Firefox
|
The following software depending on the operating system:
•With Mac OS X:
–Java 2 Platform, Standard Edition (J2SE) Runtime Environment 5.0 Release 3 or later.
–Java Embedding Plug-in for Mac OS X version 0.9.5 or later.1
•With Linux:
–ALSA driver version 1.0.9 or later
–Java 2 Platform, Standard Edition (J2SE) Runtime Environment 5.0 Update 6 (1.5.0_06) or later.
•With Windows, Java 2 Platform, Standard Edition (J2SE) Runtime Environment 5.0 Update 6 (1.5.0_06) or later.
|
Internet Explorer
|
Java 2 Platform, Standard Edition (J2SE) Runtime Environment 5.0 Update 6 (1.5.0_06) or later.
|
Requirements for COS-Controlled Features
Revised May 14, 2008
Table 4 lists requirements for Cisco Unity Connection features that are controlled by class of service (COS).
Table 4 Requirements for COS-Controlled Cisco Unity Connection Features
Feature
|
Requirements
|
Considerations
|
Accessing Microsoft Exchange e-mail by using text-to-speech (TTS)
|
•Voice Mail User license and Advanced Voice Mail User license
•Supported version and edition of Exchange
•Exchange server(s) in a supported Windows domain configuration
See the "Requirements for Accessing Exchange Calendars and Contacts, and Accessing Exchange E-mail by Using TTS" section.
|
•Users must belong to a COS that offers a license to access the TTS feature, and enables them to use it.
•Users must also have a Connection external service account that specifies the Exchange server on which the mailbox for the user is stored.
•Users can only retrieve, save, and delete e-mails. Users cannot reply to or forward e-mails.
•Users can delete e-mails by phone, but the e-mails may still be visible in the client Inbox, depending on the client.
|
Cisco Unity Inbox web tool
|
Voice Mail User license and Inbox User license
|
Users must belong to a COS enabled for using the Cisco Unity Inbox.
|
Cisco Unity Personal Call Transfer Rules web tool
|
•Voice Mail User license
•Cisco Unity Connection integrated with a Cisco Unified Communications Manager phone system.
|
Users must belong to a COS enabled for using the Cisco Unity Personal Call Transfer Rules web tool.
|
Contacts and calendaring integration with Microsoft Exchange
|
•Voice Mail User license
•Supported version and edition of Exchange
•Exchange server(s) in a supported Microsoft Windows domain configuration
See the "Requirements for Accessing Exchange Calendars and Contacts, and Accessing Exchange E-mail by Using TTS" section.
|
Users must belong to a COS enabled for using Cisco Unity Personal Call Transfer Rules web tool.
Each user must also have a Connection external service account that specifies the Exchange server on which the mailbox for the user is stored.
|
IMAP client access to Cisco Unity Connection voice messages
|
•Voice Mail User license and IMAP User license
•Sound card, speakers, and media player on user workstation
•Supported IMAP client. Refer to Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.
|
•Users must belong to a COS that is enabled for accessing voice messages by using an IMAP client.
•Voice messages are e-mails with WAV attachments.
•Users can only retrieve, save, and delete voice messages. Users cannot reply to or forward voice messages.
•Users cannot play secure voice messages by using the IMAP client.
•Users may need to periodically purge their Deleted Messages folder to completely delete voice messages, depending on the client.
|
Voice-recognition features
|
•Voice Mail User license and Advanced Voice Mail User license
•G.711 Mu-Law audio format on Cisco Unity Connection server and on phone system
|
•Users must belong to a COS enabled for using voice recognition.
•G.729a audio format is not supported.
|
Requirements for Accessing Exchange Calendars and Contacts, and Accessing Exchange E-mail by Using TTS
Cisco Unity Connection allows users to create personal call transfer rules based on Microsoft Exchange calendar and contact data. In addition, Connection allows users to listen to Exchange e-mail by using text to speech (TTS).
This section contains the following information:
•Supported Exchange Versions and Editions
•Exchange and Windows Domain Configuration Requirements
Supported Exchange Versions and Editions
The following versions of Exchange are supported:
•Exchange Server 2007 Enterprise Edition in English, French, German, or Japanese.
•Exchange Server 2007 Standard Edition in English, French, German, or Japanese.
Caution Using TTS to access Exchange 2007 e-mail is supported. However, creating and installing an SSL server certificate on Exchange 2007 servers to secure TTS access to Exchange e-mail is currently not supported. When support is added, a tech note will be posted on Cisco.com.
•Exchange Server 2003 Enterprise Edition with Service Pack 1 or later in English, French, German, or Japanese.
•Exchange Server 2003 Standard Edition with Service Pack 1 or later in English, French, German, or Japanese.
•Exchange 2000 Server Enterprise Edition with Service Pack 3 or later in English, French, German, or Japanese.
•Exchange 2000 Server Standard Edition with Service Pack 3 or later in English, French, German, or Japanese.
Exchange and Windows Domain Configuration Requirements
To allow users to use Exchange data for personal call transfer rules or to listen to Exchange e-mail by using TTS, the Exchange server(s) must be in a supported Windows domain configuration.
Table 5 Supported Exchange and Windows Domain Configurations
Exchange Configuration
|
Supported Windows Domain Configurations
|
One server running
Exchange Server 2007
|
•Exchange server is a Windows Server 2003 domain controller/global catalog server.
•Exchange server is a Windows Server 2003 member server.
|
One server running
Exchange Server 2003
|
•Exchange server is a Windows Server 2003 domain controller/global catalog server.
•Exchange server is a Windows Server 2003 member server.
•Exchange server is a Windows 2000 Server member server in a Windows Server 2003 domain.
|
One server running
Exchange 2000 Server
|
•Exchange server is a Windows 2000 Server domain controller/global catalog server.
•Exchange server is a Windows 2000 Server member server.
|
Two to five servers running
Exchange Server 2003, Exchange 2000 Server, or some combination
|
Exchange servers are domain controller/global catalog servers and/or member servers in a single domain or in multiple primary and/or child domains.
|
Requirements for Cisco Unity Connection Phone View
A supported Cisco Unified IP Phone model, with the supported Cisco Unified Communications Manager version firmware installed. For supported phone models, refer to the "Supported Phone Models for Use with Cisco Unity Connection Phone View Features" section in Supported Hardware and Software, and Support Policies for Cisco Unity Connection in Cisco Unified CMBE Release 6.x at http://www.cisco.com/en/US/products/ps7273/prod_installation_guides_list.html.
Note that when Phone View communicates with a Cisco Unified IP Phone, it sends localized data based on the phone's locale. If an IP Phone is set for an unsupported locale, the data is presented in U.S. English.
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