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Cisco Unity Connection

System Requirements for Cisco Unity Connection Release 2.x

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System Requirements for Cisco Unity Connection Release 2.x

Hardware Requirements

Software Requirements

Software Requirements—Cisco Unity Connection Server

Software Requirements—Administrator Workstations

Software Requirements—User Workstations

Requirements for COS-Controlled Features

Requirements for Accessing Exchange Calendars and Contacts, and Accessing Exchange E-mail by Using TTS

Supported Exchange Versions and Editions

Exchange and Windows Domain Configuration Requirements

Requirements for Cisco Unity Connection Phone View

Requirements for Migrating from Cisco Unity Connection 1.x to Version 2.x

Requirements for Migrating from Cisco Unity 4.0(5) or Later to Cisco Unity Connection Version 2.x


System Requirements for Cisco Unity Connection Release 2.x


Revised May 14, 2008

This document lists requirements for a Cisco Unity Connection version 2.x system. It contains the following sections:

Hardware Requirements

Software Requirements

Requirements for COS-Controlled Features

Requirements for Accessing Exchange Calendars and Contacts, and Accessing Exchange E-mail by Using TTS

Requirements for Cisco Unity Connection Phone View

Requirements for Migrating from Cisco Unity Connection 1.x to Version 2.x

Requirements for Migrating from Cisco Unity 4.0(5) or Later to Cisco Unity Connection Version 2.x

Hardware Requirements

Revised October 15, 2007

A server that meets Cisco Unity Connection specifications. Refer to the Cisco Unity Connection Supported Platforms List at http://www.cisco.com/en/US/products/ps6509/products_data_sheets_list.html.


Caution If you try to install version 2.x on an unsupported platform, Cisco Unity Connection will not be displayed as an option in the Product Deployment Selection window of the installation program. Refer to the table for your server model in the "Cisco Unity Connection Supported Servers" section of the Cisco Unity Connection Supported Platforms List to verify platform specifications, particularly regarding memory and processor speed.

Software Requirements

This section contains the following information:

Software Requirements—Cisco Unity Connection Server

Software Requirements—Administrator Workstations

Software Requirements—User Workstations

Software Requirements—Cisco Unity Connection Server

Cisco Unity Connection software and any required third-party software are installed by Cisco Unity Connection Setup.

Software Requirements—Administrator Workstations

Revised January 7, 2008

To access web applications on the Cisco Unity Connection server, the operating system and Internet browser must be compatible with the version of Connection that you are installing. Table 1 lists supported operating-system and browser combinations.

Table 1 Supported Operating Systems and Browsers on Administrator Workstations 

Cisco Unity Connection Version
Operating System
on Administrator Workstation
Browser on Administrator Workstation

2.x

Microsoft Windows Vista

Microsoft Internet Explorer 7.0

Microsoft Windows Server 2003

Microsoft Windows XP

Microsoft Windows 2000

Microsoft Internet Explorer 6.0 and 7.0

Mozilla Firefox  2.0

Red Hat Enterprise Linux

Mozilla Firefox 2.0


Table 2 lists software required for correct browser configuration. Instructions for configuring browsers on administrator workstations are provided in the "Configuring the Browser on an Administrator Workstation" chapter of the System Administration Guide for Cisco Unity Connection.

Table 2 Software Required for Correct Browser Configuration on Administrator Workstations 

Cisco Unity Connection Version
Browser
Required Software

2.x

Firefox

The following software, depending on the operating system:

With Apple Mac OS X:

Java 2 Platform, Standard Edition (J2SE) Runtime Environment 5.0 Release 3 or later.

Java Embedding Plugin for Mac OS X version 0.9.5 or later.1

With Linux:

ALSA driver version 1.0.9 or later

Java 2 Platform, Standard Edition (J2SE) Runtime Environment 5.0 Update 6 (1.5.0_06) or later.

With Windows, Java 2 Platform, Standard Edition (J2SE) Runtime Environment 5.0 Update 6 (1.5.0_06) or later.

Internet Explorer

Java 2 Platform, Standard Edition (J2SE) Runtime Environment 5.0 Update 6 (1.5.0_06) or later.

1 The Java Embedding Plugin for Mac OS X is bundled with Firefox version 1.5.0.1 and later.


Software Requirements—User Workstations

Revised January 7, 2008

The operating system and Internet browser on user workstations must be compatible with the version of Connection that you are installing to allow users to access the Cisco Personal Communications Assistant. For supported version combinations, refer to Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.

If you are using an IMAP e-mail client to access Cisco Unity Connection voice messages, the e-mail client must be compatible with the version of Connection that you are installing. For supported clients and version combinations, refer to Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.

Table 3 lists software required for correct browser configuration, depending on the browser(s) installed on the user workstation. Instructions for configuring browsers on user workstations are provided in the User Workstation Setup Guide for Cisco Unity Connection.

Table 3 Software Required for Correct Browser Configuration on User Workstations 

Cisco Unity Connection Version
Browser
Required Software

2.x

Apple Safari

Java 2 Platform, Standard Edition (J2SE) Runtime Environment 5.0 Release 3 or later.

Firefox

The following software depending on the operating system:

With Mac OS X:

Java 2 Platform, Standard Edition (J2SE) Runtime Environment 5.0 Release 3 or later.

Java Embedding Plug-in for Mac OS X version 0.9.5 or later.1

With Linux:

ALSA driver version 1.0.9 or later

Java 2 Platform, Standard Edition (J2SE) Runtime Environment 5.0 Update 6 (1.5.0_06) or later.

With Windows, Java 2 Platform, Standard Edition (J2SE) Runtime Environment 5.0 Update 6 (1.5.0_06) or later.

Internet Explorer

Java 2 Platform, Standard Edition (J2SE) Runtime Environment 5.0 Update 6 (1.5.0_06) or later.

1 The Java Embedding Plugin for Mac OS X is bundled with Firefox version 1.5.0.1 and later.


Requirements for COS-Controlled Features

Revised May 14, 2008

Table 4 lists requirements for Cisco Unity Connection features that are controlled by class of service (COS).

Table 4 Requirements for COS-Controlled Cisco Unity Connection Features 

Feature
Requirements
Considerations

Accessing Microsoft Exchange e-mail by using text-to-speech (TTS)

Voice Mail User license and Advanced Voice Mail User license

Supported version and edition of Exchange

Exchange server(s) in a supported Windows domain configuration

See the "Requirements for Accessing Exchange Calendars and Contacts, and Accessing Exchange E-mail by Using TTS" section.

Users must belong to a COS that offers a license to access the TTS feature, and enables them to use it.

Users must also have a Connection external service account that specifies the Exchange server on which the mailbox for the user is stored.

Users can only retrieve, save, and delete e-mails. Users cannot reply to or forward e-mails.

Users can delete e-mails by phone, but the e-mails may still be visible in the client Inbox, depending on the client.

Cisco Unity Inbox web tool

Voice Mail User license and Inbox User license

Users must belong to a COS enabled for using the Cisco Unity Inbox.

Cisco Unity Personal Call Transfer Rules web tool

Voice Mail User license

Cisco Unity Connection integrated with a Cisco Unified Communications Manager phone system.

Users must belong to a COS enabled for using the Cisco Unity Personal Call Transfer Rules web tool.

Contacts and calendaring integration with Microsoft Exchange

Voice Mail User license

Supported version and edition of Exchange

Exchange server(s) in a supported Microsoft Windows domain configuration

See the "Requirements for Accessing Exchange Calendars and Contacts, and Accessing Exchange E-mail by Using TTS" section.

Users must belong to a COS enabled for using Cisco Unity Personal Call Transfer Rules web tool.

Each user must also have a Connection external service account that specifies the Exchange server on which the mailbox for the user is stored.

IMAP client access to Cisco Unity Connection voice messages

Voice Mail User license and IMAP User license

Sound card, speakers, and media player on user workstation

Supported IMAP client. Refer to Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.

Users must belong to a COS that is enabled for accessing voice messages by using an IMAP client.

Voice messages are e-mails with WAV attachments.

Users can only retrieve, save, and delete voice messages. Users cannot reply to or forward voice messages.

Users cannot play secure voice messages by using the IMAP client.

Users may need to periodically purge their Deleted Messages folder to completely delete voice messages, depending on the client.

Voice-recognition features

Voice Mail User license and Advanced Voice Mail User license

G.711 Mu-Law audio format on Cisco Unity Connection server and on phone system

Users must belong to a COS enabled for using voice recognition.

G.729a audio format is not supported.


Requirements for Accessing Exchange Calendars and Contacts, and Accessing Exchange E-mail by Using TTS

Cisco Unity Connection allows users to create personal call transfer rules based on Microsoft Exchange calendar and contact data. In addition, Connection allows users to listen to Exchange e-mail by using text to speech (TTS).

This section contains the following information:

Supported Exchange Versions and Editions

Exchange and Windows Domain Configuration Requirements

Supported Exchange Versions and Editions

The following versions of Exchange are supported:

Exchange Server 2007 Enterprise Edition in English, French, German, or Japanese.

Exchange Server 2007 Standard Edition in English, French, German, or Japanese.


Caution Using TTS to access Exchange 2007 e-mail is supported. However, creating and installing an SSL server certificate on Exchange 2007 servers to secure TTS access to Exchange e-mail is currently not supported. When support is added, a tech note will be posted on Cisco.com.

Exchange Server 2003 Enterprise Edition with Service Pack 1 or later in English, French, German, or Japanese.

Exchange Server 2003 Standard Edition with Service Pack 1 or later in English, French, German, or Japanese.

Exchange 2000 Server Enterprise Edition with Service Pack 3 or later in English, French, German, or Japanese.

Exchange 2000 Server Standard Edition with Service Pack 3 or later in English, French, German, or Japanese.

Exchange and Windows Domain Configuration Requirements

To allow users to use Exchange data for personal call transfer rules or to listen to Exchange e-mail by using TTS, the Exchange server(s) must be in a supported Windows domain configuration.

Table 5 Supported Exchange and Windows Domain Configurations 

Exchange Configuration
Supported Windows Domain Configurations

One server running
Exchange Server 2007

Exchange server is a Windows Server 2003 domain controller/global catalog server.

Exchange server is a Windows Server 2003 member server.

One server running
Exchange Server 2003

Exchange server is a Windows Server 2003 domain controller/global catalog server.

Exchange server is a Windows Server 2003 member server.

Exchange server is a Windows 2000 Server member server in a Windows Server 2003 domain.

One server running
Exchange 2000 Server

Exchange server is a Windows 2000 Server domain controller/global catalog server.

Exchange server is a Windows 2000 Server member server.

Two to five servers running
Exchange Server 2003, Exchange 2000 Server, or some combination

Exchange servers are domain controller/global catalog servers and/or member servers in a single domain or in multiple primary and/or child domains.


Requirements for Cisco Unity Connection Phone View

Revised October 15, 2007

Cisco Unity Connection integrated with a supported version of Cisco Unified Communications Manager. For the Cisco Unified Communications Manager versions supported with Connection 2.x, refer to the applicable document, depending on the integration type:

SCCP Compatibility Matrix: Cisco Unity Connection, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.

SIP Trunk Compatibility Matrix: Cisco Unity Connection, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.

A supported Cisco Unified IP Phone model, with the supported Cisco Unified Communications Manager version firmware installed. For supported phone models, refer to the "Supported Phone Models for Use with Cisco Unity Connection Phone View Features" section of Supported Hardware and Software, and Support Policies for Cisco Unity Connection Release 2.x at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

Note that when Phone View communicates with a Cisco Unified IP Phone, it sends localized data based on the phone's locale. If an IP Phone is set for an unsupported locale, the data is presented in U.S. English.

Requirements for Migrating from Cisco Unity Connection 1.x to Version 2.x

Revised October 15, 2007

During the migration, only user data and, optionally, voice messages are preserved. System-level configuration data (for example, templates and classes of service) must be manually configured.


Caution Requirements for Cisco Unity Connection 2.x are different from requirements for Connection 1.x. The system must meet Connection 2.x requirements to receive support from Cisco TAC.

A migration from Connection version 1.x to 2.x requires the following:

All of the Cisco Unity Connection 2.x requirements listed in this document.

A server running a secure shell (SSH) server application. The migration tools that import Cisco Unity Connection 1.x data into Connection 2.x use SSH to access the exported user data and messages. (Migration testing was done with OpenSSH for Windows.)

For selected servers supported for Cisco Unity Connection 1.x, a memory upgrade. Refer to the applicable table in the Cisco Unity Connection Supported Platforms List at http://www.cisco.com/en/US/products/ps6509/products_data_sheets_list.html for memory information:

Platform Overlays: Current Cisco, IBM, and HP Servers Without the Cisco Unity Connection 2.0 Operating System

Supported Traditional Cisco, IBM, and HP Servers

Confirm that the platform meets Cisco Unity Connection 2.x specifications, particularly regarding memory and processor speed. Refer to the applicable table for your server model in the "Cisco Unity Connection Supported Servers" section of the Cisco Unity Connection Supported Platforms List at http://www.cisco.com/en/US/products/ps6509/products_data_sheets_list.html.


Caution If you try to install version 2.x on an unsupported platform, Cisco Unity Connection will not be displayed as an option in the Product Deployment Selection window of the installation program.

Requirements for Migrating from Cisco Unity 4.0(5) or Later to Cisco Unity Connection Version 2.x

Revised January 22, 2008

During the migration, only user data and, optionally, voice messages are preserved. System-level configuration data (for example, templates and classes of service) must be manually configured.


Caution Requirements for Cisco Unity Connection are different from requirements for Cisco Unity. The system must meet Cisco Unity Connection standards to receive support from Cisco TAC.

A migration from Cisco Unity version 4.0(5) or later to Connection 2.x requires the following:

All of the Cisco Unity Connection 2.x requirements listed in this document.

A Cisco Unity system at version 4.0(5) or later. Upgrades from other versions are not supported. (If your Cisco Unity system is at an earlier version, you must upgrade to version 4.0(5) or later before exporting data.)

A server running a secure shell (SSH) server application. The migration tools that import Cisco Unity data into Connection 2.x use SSH to access the exported user data and messages. (Migration testing was done with OpenSSH for Windows.)

For selected servers, a memory upgrade. Refer to the applicable table in the Cisco Unity Connection Supported Platforms List at http://www.cisco.com/en/US/products/ps6509/products_data_sheets_list.html for memory information:

Platform Overlays: Current Cisco, IBM, and HP Servers Without the Cisco Unity Connection 2.0 Operating System

Supported Traditional Cisco, IBM, and HP Servers

Confirm that the platform meets Cisco Unity Connection 2.x specifications, particularly regarding memory and processor speed. Refer to the applicable table for your server model in the "Cisco Unity Connection Supported Servers" section of the Cisco Unity Connection Supported Platforms List at http://www.cisco.com/en/US/products/ps6509/products_data_sheets_list.html.


Caution If you try to install version 2.x on an unsupported platform, Cisco Unity Connection will not be displayed as an option in the Product Deployment Selection window of the installation program.

Note that voice cards are not supported for integrations with circuit-switched phone systems.