Table Of Contents
Cisco 10008 Router Performance Routing Engine 3 Installation
Contents
Product Overview
Redundant PRE3s
PRE3 Front Panel
PRE3 Connectors
CompactFlash Card Slot
LED Indicators and Buttons
Alphanumeric Display
Prerequisites and Preparation
Safety Guidelines
Safety Warnings
Software Compatibility
Installation Guidelines
New Installation Guidelines
Replacement Installation Guidelines
Required Tools and Equipment
Powering Off the System
Installing or Replacing a PRE3
Installing a PRE3
Configuring a PRE3
Removing a PRE3
Troubleshooting the Installation
Forcing Failover in a Redundant Pair
Managing System Boot Parameters
Changing the Software Configuration Register Settings
Upgrading Software
Upgrading Software from a PRE2 to a PRE3
Prerequisites
Upgrade Considerations
Procedure to Upgrade a PRE2 to a PRE3
Upgrading Software on a Single PRE3
Upgrading Software on Redundant PRE3s
Managing the Router Using the Network Management Ethernet Port
Configuring the NME Port on the PRE3
Manually Setting the Duplex Mode for the NME Port for the PRE3
Manually Setting the Speed for the NME Port for the PRE3
Analyzing and Troubleshooting Packets
Access Control Lists
Packet Statistics and PXF Counters
IP Forwarding Counter
ICMP Created Counters
Feedback Counter
Displaying Packet Statistics
IPv6 Forwarding over MPLS
Sample Case Study
Hardware and Software Components
Displaying Packet Statistics for ACLs
Displaying IP Forwarding Statistics
Displaying Queueing Statistics
Displaying Drop Statistics
Displaying PXF Traffic Loads
Displaying Feedback Counts
Feature Information for Installing a PRE3
Obtaining Documentation
Cisco.com
Product Documentation DVD
Ordering Documentation
Documentation Feedback
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Product Alerts and Field Notices
Obtaining Technical Assistance
Cisco Support Website
Submitting a Service Request
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Cisco 10008 Router Performance Routing Engine 3 Installation
Product Number: ESR-PRE3
This publication contains instructions for installing and upgrading the Performance Routing Engine 3 (PRE3) in a Cisco 10008 router.
Finding Feature Information in This Module
Your Cisco IOS software release may not support all of the features documented in this module. To reach links to specific feature documentation in this module and to see a list of the releases in which each feature is supported, use the "Feature Information for Installing a PRE3" section.
Finding Support Information for Platforms and Cisco IOS Software Images
Use Cisco Feature Navigator to find information about platform support and Cisco IOS software image support. Access Cisco Feature Navigator at http://www.cisco.com/go/fn. You must have an account on Cisco.com. If you do not have an account or have forgotten your username or password, click Cancel at the login dialog box and follow the instructions that appear.
Contents
The following sections are included in this installation document:
•
Product Overview
•
Prerequisites and Preparation
•
Safety Guidelines
•
Software Compatibility
•
Installation Guidelines
•
Installing or Replacing a PRE3
•
Forcing Failover in a Redundant Pair
•
Managing System Boot Parameters
•
Upgrading Software
•
Managing the Router Using the Network Management Ethernet Port
•
Analyzing and Troubleshooting Packets
•
Feature Information for Installing a PRE3
•
Obtaining Documentation
•
Documentation Feedback
•
Cisco Product Security Overview
•
Product Alerts and Field Notices
•
Obtaining Technical Assistance
•
Obtaining Additional Publications and Information
•
TCAM Commands
Product Overview
The Performance Routing Engine 3 (PRE3) is the fourth generation Parallel Express Forwarding (PXF) packet processing and scheduling engine for the Cisco 10008 router. Figure 1 shows the front of the Cisco 10008 router.
Figure 1 Cisco 10008 Router Chassis—Front View
1
|
Blower module
|
5
|
PRE3—slot 0A
|
2
|
Primary Power Entry Module (PEM)
|
6
|
PRE3—slot 0B
|
3
|
Redundant PEM
|
7
|
Line card slots 5 to 8
|
4
|
Line card slots 1 to 4
|
The PRE3 performs all Layer 2 and Layer 3 packet manipulation related to routing and forwarding through the Cisco 10008 router. Its advanced application-specific integrated circuit (ASIC) technology supports very high performance throughput with IP services enabled on each port.
The PRE3 consists of two main logical and physical cards:
•
The fast packet (FP) card—Performs fast path forwarding and output scheduling.
•
The route processor (RP) card—Contains the configuration, management route processing engine, and backplane interconnect. The FP card plugs into the RP card.
The PRE3 runs Cisco IOS Release 12.2(31)SB2 and later releases. Benefits of the PRE3 include:
•
800-MHz dual processor
•
Four PXF network processors arranged as 8 columns and 8 rows
•
128 Mbytes of configuration memory (per column) with Error-Correcting Code (ECC)
•
2 GB SDRAM with single error correction/double error detect ECC
•
Two separate CompactFlash slots. The internal CompactFlash slot stores images to bootflash. The external CompactFlash slot is Disk0.
•
256 MB packet buffer and 64 MB control memory ECC
•
A 1000/100 Mbit Interprocess Ethernet interface for communications between redundant PRE3s
•
A Hierarchical Queueing Framework (HQF) that provides a three level hierarchy for class, logic, and physical levels
By centralizing packet processing in the PRE3, the Cisco 10008 router architecture frees up space on line cards, enabling high interface density, yet retaining the compact Network Equipment Business Systems (NEBS) transmission equipment form factor.
Redundant PRE3s
You can configure two PRE3s in a single chassis for redundancy. If the active PRE3 fails, the standby PRE3 automatically takes over operation of the router. Because all the line cards are physically connected to both the active and standby PRE3s, the failure of a single PRE3 does not require user intervention. If a failure occurs, all line cards automatically reset to the redundant PRE3. Startup and running configurations of the standby PRE3 are synchronized with the active PRE3, ensuring the fastest possible cut-over time if the active PRE3 fails.
PRE3 Front Panel
This section describes the PRE3 front panel (see Figure 2).
PRE3 Connectors
The front panel on the PRE3 contains three ports with RJ-45 connectors (see Figure 2).
•
Console port (CONSOLE)—This asynchronous serial port is used to connect a terminal to the PRE3 for local administrative access.
•
Auxiliary port (AUX)—This asynchronous serial port is used to connect a modem to the PRE3 for remote administrative access.
•
Network Management Ethernet (NME) Port (ETHERNET)—This Ethernet port is used to connect the PRE3 to a Fast Ethernet port.
CompactFlash Card Slot
The internal CompactFlash card slot can store the Cisco IOS image or a system configuration file on a flash memory card. The system can also boot from the software stored on the flash memory card.
Figure 2 PRE3 Front Panel
1
|
Ejector Levers
|
7
|
ACO (Alarm Cut-off Button)
|
2
|
Console and Auxiliary Ports
|
8
|
CompactFlash Slot, Disk0
|
3
|
Network Management Ethernet (NME) Port
|
9
|
Slot0 (Disk0) LED
|
4
|
Activity and Link LEDs
|
10
|
Status, Fail LEDs
|
5
|
Push-button reset
|
11
|
BITS LED
|
6
|
Alarms: Critical, Major, Minor
|
12
|
Alphanumeric Display
|
LED Indicators and Buttons
LEDs on the front panel of the PRE3 provide a visual indication showing the status of PRE3 operation. Table 1 describes the PRE3 LEDs and buttons. Use Figure 2 and Table 1 to understand the LEDs and buttons.
Note
F or additional information about alarm connections, see the Cisco 10000 Series Router Performance Routing Engine Installation, at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/aggr/10000/hdwr/index.htm
Table 1 PRE3 LED Status and Button Descriptions
LEDs and Button
|
Status
|
Description
|
ACTIVITY
|
Green
|
Packets are being transmitted and received.
|
Off
|
No activity.
|
LINK
|
Green
|
Carrier detected, the port is able to pass traffic.
|
Off
|
No carrier detected, the port is not able to pass traffic.
|
Push-button reset
|
n/a
|
Resets the PRE3.
|
CRITICAL, MAJOR, and MINOR LEDs
|
Off
|
No alarm.
Note Alarm relay contacts can be used to connect the router to an external visual or audio alarm system. This feature enables any CRITICAL, MAJOR, or MINOR alarms generated by the router to activate the visual or audible alarms. Shutting off an audible alarm does not disable the alarm LEDs.
|
Yellow
|
Indicates an alarm condition.
|
ACO (Alarm cut-off) button
|
n/a
|
Pressing this button disables an audible alarm.
|
CompactFlash Disk0
|
Green
|
Disk0 is active.
|
STATUS
|
Flashing Yellow
|
System is booting.
|
Green
|
PRE3 is active.
|
Flashing Green
|
PRE3 is standby.
|
Off
|
No power to PRE3.
|
FAIL
|
Yellow
|
A major failure has disabled the PRE3.
|
Off
|
The PRE3 is operating correctly.
|
BITS
|
n/a
|
Not supported.
|
Alphanumeric Display
The alphanumeric display on the front panel provides information on the state of the PRE3. The display consists of two four-character LED panels. Table 2 describes the most common messages. If you report a problem to Cisco, it is helpful to include the message on the PRE3 alphanumeric display in your problem report.
Table 2 Messages on PRE3 Alphanumeric Display
Message
|
PRE3 Status
|
1111, 2222, 3333, 4444, 5555, 6666, 7777
|
The PRE3 has just been powered on and is running its power-on self-test.
|
ROM DONE
|
The PRE3 has loaded the ROM monitor. This message appears briefly if the system is configured to boot a Cisco IOS software image. If the system is not configured to boot Cisco IOS, this message remains on the display and the rommon> prompt appears on the terminal window.
|
AUTO BOOT
|
The ROM monitor is preparing to boot a Cisco IOS image.
|
BOOT IMGE
|
A Cisco IOS image is starting to boot.
|
IOS STRT, IOS EXC, IOS FPGA, IOS FPOK, IOS FILE, IOS STBY, IOS INTF, IOS MEM, IOS DRVR, IOS LIB, IOS MGMT, IOS PROT, IOS CONF
|
These messages appear in quick succession during the boot process.
|
IOS RUN
|
[On the primary PRE3] The PRE3 has finished booting and is running Cisco IOS. This is the normal operating status for the primary PRE.
|
IOS STBY
|
[On the secondary PRE3] The PRE3 is in standby mode and ready to take over if the primary PRE3 fails. This is the normal operating status for the secondary PRE3.
|
Prerequisites and Preparation
Before you perform any of the procedures in this guide, we recommend that you:
•
Read the safety guidelines in the next section and review the electrical safety and ESD-prevention guidelines as described in the hardware installation guide for the Cisco 10008 router.
Cisco 10008 Router Hardware Installation Guide
http://www.cisco.com/univercd/cc/td/doc/product/aggr/10000/hdwr/8-hig/index.htm
•
Ensure that the software configuration meets the minimum requirements for the installation (see the "Software Compatibility" section).
•
Ensure that you have all of the necessary tools and equipment before beginning the installation (see the "Installation Guidelines" section).
•
Have a terminal console connected to the PRE3 to configure the PRE3 after it is installed.
The following documents may be used as reference material while performing procedures in this document:
–
Cisco 10000 Series Router Performance Routing Engine Installation
http://www.cisco.com/univercd/cc/td/doc/product/aggr/10000/hdwr/index.htm
–
Cisco 10000 Series Internet Router Troubleshooting Guide
http://www.cisco.com/univercd/cc/td/doc/product/aggr/10000/tblshoot/trblgd/index.htm
Safety Guidelines
Before you begin the PRE3 installation procedure, review the safety guidelines in this section to avoid injuring yourself or damaging the equipment. Before you install, configure, or perform maintenance on the router, you should also review the safety warnings listed in the Regulatory Compliance and Safety Information for Cisco 10000 Series Routers document.
Safety Warnings
Safety warnings appear throughout this publication in procedures that, if performed incorrectly, may harm you. A warning symbol precedes each warning statement. The following warning is an example of a safety warning. It identifies the warning symbol and associates it with a bodily injury hazard.
Warning
IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071
SAVE THESE INSTRUCTIONS
Note
If you need translations of the safety warning, see the Regulatory Compliance and Safety Information for Cisco 10000 Series Routers document.
Software Compatibility
The PRE3 has specific Cisco IOS software requirements.
Table 3 shows the minimum required Cisco IOS software for the PRE3.
Table 3 PRE3 Software Compatibility
PRE3 Product Number
|
Cisco IOS Release
|
Minimum Cisco IOS Release
|
ESR-PRE3
|
12.2(31)SB2
|
12.2(31)SB2
|
Use the show version command to display the system software version that is currently loaded and running.
If the output of the show version command indicates that the Cisco IOS software is a version earlier than the version identified as the minimum Cisco IOS software release in Table 3, check the contents of the CompactFlash memory to determine if the required images are available on your system.
The output of the show flash command provides a list of all files stored in the CompactFlash memory. If the correct software version is not installed, contact Cisco Customer Service (see the "Obtaining Technical Assistance" section).
Installation Guidelines
This section contains guidelines for the following:
•
A new installation
•
A replacement installation
•
The required tools and equipment
The PRE3 is hot-swappable, which means you can remove and replace a PRE3 while the system is operating—if you have a standby (redundant) PRE3 installed in the chassis. This feature allows you to add, remove, or replace a PRE3 while the system maintains all routing information and ensures session preservation.
Caution 
Replacing the active PRE3 in a non-redundant chassis (no standby PRE3) causes a system shutdown and stops all traffic. If possible, alert all subscribers that the system will not be functioning during the replacement.
Caution 
To prevent electrostatic discharge (ESD) damage, handle the PRE3 by the faceplate or the card carrier edges only. Avoid touching the printed circuit board and its components, or any connector pins.
New Installation Guidelines
If you are replacing the PRE3 in a non-redundant system, you must configure the PRE3 using the configure command. For configuration information, refer to the "Configuring a PRE3" section.
Replacement Installation Guidelines
If the PRE3 is replaced in a redundant system containing two PRE3s, the standby (or newly installed) PRE3 automatically assumes the configuration of the active PRE3; do not configure the new PRE3.
Required Tools and Equipment
You need the following tools and equipment to install the PRE3:
•
A 3/16-inch flat-blade screwdriver
•
An ESD-preventive wrist or ankle strap with connection cord
•
A terminal console to connect to the PRE3 after it is installed
Powering Off the System
If you are installing or replacing a single PRE3, power down the system using the following procedure:
Caution 
If you have redundant Power Entry Modules (PEMs), set both power switches to the off (0) position. See
Figure 3 for the DC PEM power switch and
Figure 4 for the AC PEM power switch.
Step 1
Attach an antistatic strap to your wrist or ankle and to an ESD socket on the chassis, or to a bare metal surface on the chassis or frame.
Step 2
Set the power switch to the off (0) position.
Step 3
Go to the Installing or Replacing a PRE3.
Figure 3 Setting DC Power Switch to the Off Position
Figure 4 Setting AC Power Switch to the Off Position
Installing or Replacing a PRE3
This section describes how to install or replace the PRE3 in the Cisco 10008 chassis. It contains the following information:
•
Installing a PRE3
•
Configuring a PRE3
•
Removing a PRE3
•
Troubleshooting the Installation
Installing a PRE3
Use the following procedure to install the PRE3 into slot 0A or slot 0B in the Cisco 10008 chassis.
Step 1
Attach an antistatic strap to your wrist or ankle and to an ESD socket (see Figure 5) on the chassis, or to a bare metal surface on the chassis or frame.
Step 2
Grasp the faceplate (see Figure 6) of the PRE3 with one hand and place your other hand under the frame of the PRE3 to support the weight of the PRE3. Position the PRE3 in front of the chassis slot.
Step 3
Carefully align the upper and lower edges (see Figure 6) of the PRE3 with the upper and lower guides in the chassis, and slide the PRE3 into the slot until you can feel it begin to seat in the backplane connectors.
Step 4
Simultaneously pivot both ejector levers (see Figure 7) toward each other, until they are parallel to the faceplate, to firmly seat the PRE3 in the backplane.
The PRE3 cycles through its power-on self-test. The FAIL LED stays on briefly (10 to 15 seconds) and then shuts off.
Step 5
Tighten the top and bottom captive screws (see Figure 8) to secure the PRE3 to the chassis.
Caution 
To ensure that there is adequate space for additional line cards, always tighten the captive screws on each newly installed PRE3
before you insert a standby PRE3 or any additional line cards. The captive screws prevent accidental removal and provide proper grounding for EMI shielding.
Step 6
Refer to the "Configuring a PRE3" section for information about configuring the PRE3.
Figure 5 ESD Chassis Connection
Figure 6 Inserting and Removing the PRE3
Figure 7 Closing and Opening the PRE3 Ejector Levers
Figure 8 PRE3 Captive Screw Locations
Configuring a PRE3
After the PRE3 is successfully installed, you can configure it for network use. For information about configuring the PRE3, see "Managing the Router Using the Network Management Ethernet Port" section.
Note
You do not need to configure a redundant (secondary) PRE3. The standby PRE3 automatically assumes the configuration of the active PRE3.
Removing a PRE3
Use the following procedure to remove a PRE3 from the chassis:
Step 1
Attach an antistatic strap to your wrist or ankle and to an ESD socket (see Figure 5) on the chassis, or to a bare metal surface on the chassis or frame.
Step 2
Loosen the top and bottom captive screws (see Figure 8) on the PRE3.
Note
The top and bottom captive screws must be loosened prior to pivoting the ejector levers in Step 3.
Step 3
Simultaneously pivot both ejector levers (see Figure 7) away from each other to disengage the PRE3 from the backplane.
Step 4
Slide the PRE3 out of the slot (see Figure 6) and place it on an antistatic surface, or in an antistatic bag.
Step 5
See the "Installing or Replacing a PRE3" section for instructions on how to install a new PRE3.
Note
If you are not installing a replacement PRE3, install a blank faceplate in the slot.
Warning
Do not operate the system unless all slots contain a PRE3, line card, or a blank faceplate. Blank faceplates are necessary in empty slots to prevent exposure to hazardous voltages, to reduce electromagnetic interference (EMI) that may disrupt other equipment, and to direct the flow of cooling air through the chassis.
Step 6
Power on the system if you have powered it off.
Troubleshooting the Installation
Refer to Figure 2 and Table 1 for descriptions of the LEDs on the PRE3. Follow the instructions in Table 4 to troubleshoot the installation.
Table 4 PRE3 Installation Troubleshooting
Symptom
|
Possible Cause
|
Corrective Action
|
PEMs, fans, and other line cards do not operate
|
1. Disconnected power cord.
2. Power switch is in the Off position.
3. The PRE3 fuses are blown.
|
1. Check that all power cords are properly connected to both the chassis and at the power connection end.
2. Set the PEM power switches to the On position.
3. Replace the PRE3.
|
The FAIL LED does not light during the power-on self-test
|
1. The PRE3 is not properly seated.
2. Bad PRE3 slot or backplane connector.
|
1. Be sure the ejector levers are fully closed and that the captive screws have been tightened.
2. Remove the PRE3 and install it in another PRE3 slot.
|
PRE3 does not operate properly
|
1. Bad PRE3 slot or backplane connector.
2. Bad PRE3.
|
1. Remove the PRE3 and install it in another PRE3 slot.
2. Replace the PRE3.
|
If these troubleshooting procedures do not correct the problem, refer to the Cisco 10000 Series Router Troubleshooting Guide for additional information.
Forcing Failover in a Redundant Pair
To manually force the active and standby devices in a redundant pair to failover, use the redundancy force-failover command. Manually force the active and standby PRE3s to reverse roles if you need to replace the active one. You can then replace the PRE3 while causing only minimal disruption of traffic.
The following example shows how to set the standby PRE3 to be active:
Router# redundancy force-failover main-cpu
This command does not generate an alarm.
Managing System Boot Parameters
During the boot process, the system reads a software configuration register that defines certain system parameters. The software configuration register is a 16-bit register in NVRAM used to define such characteristics as:
•
The source of the Cisco IOS software image required to run the router
•
Whether the system software should ignore the contents of NVRAM
•
The behavior of the Break function
By modifying the boot parameters, you can customize your Cisco 10008 router. For example, a common configuration register setting in some lab environments is 0x2100. Using this setting, the system boots to the ROM monitor (ROMmon) prompt, where a technician can load a specific image by entering the boot command at the ROMmon prompt.
Changing the Software Configuration Register Settings
The factory default value for the software configuration register is 0x2102. This value is a combination of the following: binary bit 8 = 0x0100, bits 00 through 03 = 0x0002, and bit 13 = 2000.
To change the software configuration register settings while you are running system software, perform the following steps:
Step 1
From global configuration mode, enter the config-register value command to set the contents of the software configuration-register; value is a hexadecimal number preceded by 0x, for example:
Router(config)# config-register 0x2100
Consult the hexadecimal column in Table 5 for the possible settings to enter as the 4-bit value parameter.
Step 2
Exit global configuration mode by pressing Ctrl-Z.
Router(config)# Ctrl-Z
Router#
Step 3
To display the new software configuration register setting, issue the show version command.
.
#Configuration register is 0x141 (will be 0x2100 at next reload)
Step 4
Save the configuration file to preserve the new software configuration register settings.
Router# copy running-config startup-config
Step 5
Reboot the router.
The router reboots using the new register settings. The software configuration register setting takes affect only after you reload the system. This happens when you issue the reload command from the console or reboot the router.
Table 5 Definition of Bits in the Software Configuration Register
Bit No.
|
Hex Value
|
Meaning/Function
|
00 to 03
|
0x0000 to 0x000F
|
Defines the source of a default Cisco IOS software image required to run the router:
• 00—At power-on, the system remains at the ROM monitor prompt (rommon>), awaiting a user command to boot the system manually by means of the ROMmon boot command.
• 01—At power-on, the system automatically boots the first system image found on the PRE3.
• 02 to 0F—At power-on, the system automatically boots from a default Cisco IOS software image stored on a TFTP server in the network. For this setting, the Fast Ethernet port on the PRE3 must be configured and operational. This setting also enables boot system commands that override the default filename.
|
06
|
0x0040
|
Causes system software to ignore the contents of NVRAM.
|
07
|
0x0080
|
Enables the original equipment manufacturer (OEM) bit.
|
08
|
0x0100
|
The Break function is disabled after 30 seconds.
|
09
|
0x0200
|
Not used.
|
10
|
0x0400
|
Broadcast based on 0.0.0.0 IP address.
|
11 and 12
|
0x0800 to 0x1000
|
Defines the console baud rate (the default setting is 9600 baud).
|
13
|
0x2000
|
Boots an image from Disk0.
|
14
|
0x4000
|
Broadcast using the subnet broadcast address.
|
15
|
0x8000
|
Enables diagnostic messages and ignores the contents of NVRAM.
|
Upgrading Software
This section describes the following methods for upgrading Cisco IOS images on the Cisco 10008 router:
•
Upgrading Software from a PRE2 to a PRE3
•
Upgrading Software on a Single PRE3
•
Upgrading Software on Redundant PRE3s
Upgrading Software from a PRE2 to a PRE3
This section describes the procedures for upgrading the Performance Routing Engine from a PRE2 to a PRE3. Procedures for downgrading from a PRE3 to a PRE2 are also described.
•
Prerequisites
•
Upgrade Considerations
•
Procedure to Upgrade a PRE2 to a PRE3
Note
When upgrading from a PRE2, all references to boot commands pointing to disk1 should be removed. PRE3 has one slot, Disk0.
Prerequisites
For all of the software features supported by your current PRE2 (c10k2-p11-mz) image to function correctly, they must be supported by the PRE3 image. Check with the Cisco Technical Assistance Center (TAC) to verify the correct upgrade path before initiating the upgrade.
The upgrade should be performed by a qualified engineer. This person must be familiar with the Cisco router console interface and be able to perform basic router operations, such as configuration loading and router reload functions.
Caution 
Do not perform this upgrade if your current PRE2 software image supports new features not yet supported by the PRE3 software image. Performing this upgrade will cause these features to fail.
Upgrade Considerations
•
This is a service impacting hardware upgrade. The router will not be available for user traffic during the upgrade, and traffic cannot resume until the upgrade is complete.
•
All new PRE3s are shipped with an eboot image (c10k3-eboot-mz) stored in bootflash.
Procedure to Upgrade a PRE2 to a PRE3
Follow this procedure to upgrade a single PRE2 in a Cisco 10008 chassis that does not have a redundant, standby PRE2.
Step 1
Connect a terminal to the active PRE2.
Step 2
Save the startup and running configuration to a location on a TFTP server.
Caution 
When the PRE2 is removed from the chassis, any local configuration will be lost. You must save your configuration to a TFTP server.
Step 3
Power down the router. All the traffic on the router is stopped.
Note
PRE2s can be hot-swapped. However, because removing a PRE2 stops all traffic, we recommend that you power down the router to ensure a successful installation.
Step 4
Attach an antistatic strap to your wrist or ankle and to an ESD socket on the chassis, or to a bare metal surface on the chassis or frame.
Step 5
Remove the PRE2 from the chassis using the procedure in the "Removing a PRE3" section.
Step 6
Insert the PRE3 into slot 0A of the chassis by following the procedure in the "Installing a PRE3" section.
a.
If you do not have a second, redundant PRE3 to install, a blank card must be used to fill the unused slot 0B.
Note
Although a PRE3 can be installed in slot 0B, we recommend that you install a single, non-redundant PRE3 in slot 0A to ensure proper operation.
Step 7
Power up the router. The router boots in read-only memory (ROM) monitor mode.
Step 8
From the console in ROM monitor mode, enter the appropriate boot command.
Booting from a TFTP Server
If you saved the PRE2 image on a TFTP server that is reachable from the router (for example, if the router and server are on the same LAN or there is a default proxy server), boot the router from the TFTP server.
In the following example, the router boots the PRE3 image from a network server with the IP address 172.16.15.112:
> boot tftp://172.16.15.112/c10k3-p11-mz
The configuration dialog appears.
You can now proceed to step 9.
Booting from Disk0
If the image was saved to Disk0, boot that image.
The following boot command loads the PRE3 image from Disk0:
> boot disk0:c10k3-p11-mz
The configuration dialog appears.
You can now proceed to step 9.
Booting from the eboot Image
If you did not save the PRE3 image to a TFTP server, boot the eboot (c10k3-eboot-mz) image stored in bootflash.
In the following example, the router boots from the eboot image:
> boot bootflash:c10k3-eboot-mz
The configuration dialog appears.
Proceed to the "Did Not Save the Configuration" section.
Step 9
Restore the startup and running configuration of the router.
Saved the Configuration on a CompactFlash Card
If you booted the PRE3 image and saved the previous configuration to a CompactFlash card:
a.
Exit the configuration dialog and restore the previously saved startup and running configuration from the CompactFlash card.
b.
Update any boot commands to use the new PRE3 image.
The router is available for normal operations and the upgrade is complete.
Saved the Configuration on a TFTP Server
If you booted the PRE3 image, and you saved the previous configuration to a TFTP server:
a.
Enter the initial configuration dialog, and enter all required information to allow access to the TFTP server.
b.
Assign the correct IP address for the Fast Ethernet interface to become active and for the TFTP server to become reachable. This may require adding an IP route for the server even after the initial dialog completes.
c.
Restore the previous configuration from the TFTP server to the startup and running configuration on the router.
d.
Restore the startup and running configuration and update any boot commands to use the new PRE3 image.
The router is available for normal operations and the upgrade is complete.
Did Not Save the Configuration
If you did not save the PRE2 image to a TFTP server and you booted the PRE3 image:
a.
Enter the initial configuration dialog, and enter all required information. Be sure to assign the correct IP address for the Fast Ethernet interface to become active and for the TFTP server to become reachable.
b.
The TFTP server should be reachable. If you wish to boot the PRE3 image from a local CompactFlash card, download the PRE3 IOS image from the TFTP server to the bootflash memory. If you wish to boot directly from the TFTP server, you can skip the image download.
c.
Restore the previously saved configuration by downloading it from the TFTP server. Update any boot commands from the previous configuration to point to the new PRE3 image. Otherwise, update the boot command to point to the desired PRE3 image.
d.
Reload the router. After reload, the router is available to resume normal operations and the upgrade is complete.
Upgrading Software on a Single PRE3
To upgrade software for a single PRE3, follow these steps:
Step 1
Copy the Cisco IOS image from a TFTP server to Disk0.
Router# copy tftp disk0:
Address or name of remote host []? 223.255.254.254
Source filename []? pre3/images/c10k3-p11-mz
Destination filename [c10k3-p11-mz]?
Accessing tftp://223.255.254.254/pre3/images/c10k3-p11-mz...
Loading pre3/images/c10k3-p11-mz from 223.255.254.254 (via FastEthernet0/0/0):
.
[OK - 25251732 bytes]
25251732 bytes copied in 50.356 secs (501464 bytes/sec)
Router#
Step 2
Tell the Cisco 10008 router the location in which the new boot image resides. In the following example, the system is told that the image "c10k3-p11-mz" is located in Disk0.
Router(config)# boot system flash disk0:c10k3-p11-mz
Step 3
Copy the running configuration to the startup configuration.
Router# copy running-config startup-config
Step 4
Reload the software by entering the reload command.
The system is now using the new Cisco IOS image.
Upgrading Software on Redundant PRE3s
To upgrade software for redundant PRE3s, follow these steps:
Step 1
Verify both PRE3s are up using the show redundancy states command.
Router# show redundancy states
peer state = 8 -STANDBY HOT
Redundancy Mode (Operational) = SSO
Redundancy Mode (Configured) = SSO
Maintenance Mode = Disabled
client_notification_TMR = 30000 milliseconds
Step 2
Copy the Cisco IOS image from a TFTP server to Disk0 on the active PRE3.
Address or name of remote host []? 223.255.254.248
Source filename []? c10008/c10k3-p11-mz
Destination filename [c10k3-p11-mz]?
Accessing tftp://223.255.254.248/c10008/c10k3-p11-mz...
Loading c10008/c10k3-p11-mz from 223.255.254.248(via FastEthernet0/0/0):
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...
25750196 bytes copied in 50.64 secs (508495 bytes/sec)
Step 3
Copy the Cisco IOS image from a TFTP server to Disk0 on the standby PRE3.
Router# copy tftp stby-disk0
The output is similar to that shown in the previous step.
Step 4
Verify the Cisco IOS image is in the Disk0 directories.
1 -rw- 25750196 Mar 4 2000 00:13:24 +00:00 c10k3-p11-mz
256503808 bytes total (230752256 bytes free)
Directory of stby-disk0:/
1 -rw- 25750196 Mar 4 2000 00:14:56 +00:00 c10k3-p11-mz
257544192 bytes total (231792640 bytes free)
Step 5
Display the system image on bootflash.
Router# show run | i boot
boot system flash disk0:c10k3-p11-mz.mce_rp_isp-20060127
exception crashinfo file bootflash:crashinfo
Step 6
Enter global configuration mode.
Router# configure terminal
Enter configuration commands, one per line. End with CNTL/Z.
Step 7
Remove the current image from bootflash in Disk0.
Router(config)# no boot system flash disk0:c10k3-p11-mz.mce_rp_isp-20060127
Step 8
Add the new image to bootflash in Disk0.
Router(config)# boot system flash disk0:c10k3-p11-mz
Step 9
Set the contents of the software configuration register to 0x2100. This new register setting will take affect after the system reload in Step 13.
Router(config)# config-register 0x2100
Step 10
Return to privileged EXEC mode.
Step 11
Copy the running configuration to the startup configuration.
Router# copy running-config startup-config
Destination filename [startup-config]?
Building configuration...
Step 12
Verify the running configuration is copied to the startup configuration on both PRE3s.
BOOT variable = disk0:c10k3-p11-mz,1;
Configuration register is 0x0
Standby BOOT variable = disk0:c10k3-p11-mz,1;
Standby CONFIG_FILE variable =
Standby BOOTLDR variable =
Standby Configuration register is 0x0
Step 13
Reload the system by entering the reload command.
Proceed with reload? [confirm]
Both PRE3s are now using the new Cisco IOS image with the new register settings.
Managing the Router Using the Network Management Ethernet Port
The network management Ethernet (NME) port on the PRE3 is used to manage the Cisco 10008 router. The duplex mode and speed of the NME port are configurable.
The following sections describe how to configure the duplex mode and speed of the NME port for the PRE3.
Configuring the NME Port on the PRE3
The NME port for PRE3 supports the following operational modes:
•
Autonegotiation (the default)
•
Full-duplex
•
Half-duplex
Default configurations do not appear in the router's configuration file.
We recommend that you allow the NME port to autonegotiate the duplex mode. When autonegotiation mode is enabled, the NME port responds only to IEEE 802.3x pause frames from another device.
If the negotiation of duplex mode fails and a duplex mode mismatch occurs, manually set the duplex mode for full-duplex or half-duplex operation. Setting duplex mode disables autonegotiation mode. When you manually set duplex mode, the NME port does not support IEEE 802.3x flow control.
When you manually configure duplex mode, the NME port can experience problems. If this occurs, disable duplex mode by entering the no full-duplex or no half-duplex command. When you enter the no duplex command, the operational mode reverts to autonegotiation mode.
To configure the NME port, perform the following optional configuration tasks:
•
Manually Setting the Duplex Mode for the NME Port for the PRE3
•
Manually Setting the Speed for the NME Port for the PRE3
Manually Setting the Duplex Mode for the NME Port for the PRE3
Note
We recommend that you allow the NME port to autonegotiate (default setting) duplex mode.
To manually set the duplex operational mode of the NME port for the PRE3, enter either of the following commands in interface configuration mode:
Command
|
Purpose
|
Router(config-if)# full-duplex
|
Configures the NME port for full-duplex operational mode.
For PRE3, the full-duplex command appears in the router's configuration file. If the configuration file does not specify a duplex mode, half-duplex mode is implied.
Note To return the system to its default duplex mode (autonegotiation), enter the no duplex command.
|
Router(config-if)# half-duplex
|
Configures the NME port for half-duplex operational mode.
For PRE3, the half-duplex command does not appear in the router's configuration file, but it is implied.
Note To return the system to its default duplex mode (autonegotiation), enter the no duplex command.
|
Manually Setting the Speed for the NME Port for the PRE3
To manually set the speed of the NME port for PRE3, enter the following command in interface configuration mode. The default speed of the NME port is 100 Mbps.
Command
|
Purpose
|
Router(config-if)# speed {10 | 100
| auto}
|
Configures the speed of the NME port.
10—Sets the speed for 10 Mbps.
100— Sets the speed for 100 Mbps (the default).
auto—Enables the NME port to autonegotiate the speed.
To return the system to its default speed (100 Mbps), enter the no speed command.
|
Analyzing and Troubleshooting Packets
The PXF engine of the PRE3 is responsible for processing and forwarding packets. As processing occurs, PXF counters increment to reflect the internal behavior of the PRE. The router collects this statistical information from the counters and appropriately displays it when you enter specific show pxf cpu commands. The output from these commands is useful in analyzing and troubleshooting denied and logged packets.
To correctly interpret packet statistics, it is important that you understand the behavior of the router during packet and access list processing, and the counters that provide the statistical data. This section briefly describes access list processing, some PXF counters and their behavior, and some of the commands you can use to display statistical information. This section is based on PRE3 with differences noted for other PREs.
Access Control Lists
The Cisco 10008 router provides traffic filtering capabilities using Access Control Lists (ACLs). Access lists filter network traffic by controlling whether routed packets are forwarded or blocked at the router's interfaces. Using ACLs, you can do such things as restrict the contents of routing updates, provide traffic flow control, and provide security for your network.
The Cisco 10008 router supports the following ACL types and features:
•
Standard and extended ACLs
•
Named and numbered ACLs
•
Per-user ACLs
•
Time-based ACLs
The access-list command is used to configure an ACL. For example, the following configuration creates ACL 108:
access-list 108 permit udp any host 10.68.1.10 range 0 5000 log
access-list 108 permit udp host 10.1.1.10 range 0 5000 any log
After creating an ACL, it is applied to an interface using the ip access-group command. The router executes the ACL from top to bottom, denying or permitting packets as directed by the access-list entries (ACEs). When the log keyword is specified in an ACE, the router sends packet information to the console.
The last line of an ACL is an implicit deny statement that appears to the router as:
This statement causes the router to deny any packets remaining after processing the ACEs of the access list. The implicit deny statement does not include the log keyword; therefore, the router does not send packet information to the console for those packets denied by the implicit deny statement.
For example, the router processes the following ACL from top to bottom as follows:
access-list 108 permit udp any host 10.68.1.10 range 0 5000 log
access-list 108 permit udp host 10.1.1.10 range 0 5000 any log
•
Statement 1—Allows any UDP packet to access host 10.68.1.10 if the UDP destination port of the packet is between 0 and 5000. The router logs packet information to the console if a match is made.
•
Statement 2—Allows any UDP packet from host 10.1.1.10 with a source port between 0 and 5000 to be permitted. The router logs packet information to the console if a match is made.
•
Implicit Deny—Denies all remaining packets and does not log the packet information to the console.
Packet Statistics and PXF Counters
The Cisco 10008 router PRE3 provides high performance Layer 3 processing using its PXF engine and Route Processor (RP). As the PXF engine processes packets, counters such as the following reflect the internal operation of the PRE3:
•
IP Forwarding Counter
•
ICMP Created Counters
•
Feedback Counter
The statistical information that the PXF counters provide is useful in analyzing and troubleshooting denied and logged packets. Because the internal operation of the PRE3 differs for ACLs, the PXF counters are inconsistent between the PREs. However, system-wide router behavior is consistent for PREs despite the differences in counters.
The following sections describe the PXF counters and the way in which they increment.
IP Forwarding Counter
A Forwarding Information Base (FIB) lookup is one of the initial steps in forwarding a packet. When the router forwarding processor needs information to forward a packet, it performs a lookup operation on the FIB table. The IP forwarding counter reflects the state of that lookup operation. It does not reflect whether or not the packet was forwarded. This counter increments each time an FIB lookup successfully occurs.
ICMP Created Counters
Some FIB lookup operations can cause Internet Control Message Protocol (ICMP) messages to be generated. For example, if a packet's time-to-live (TTL) expires, an address is unreachable, or an ACL-denied packet is dropped, an ICMP message is generated. The ICMP created counters reflect the number of ICMP packets created. The counters increment each time an FIB lookup results in the generation of an ICMP message.
Feedback Counter
Sometimes the PXF engine cannot complete the processing of a packet before the packet completes a single pass through the PXF; the packet requires additional processing. As a result, the packet is fed back through the PXF and processing continues. This is referred to as a feedback operation.
The following are examples of packets that can cause feedbacks to occur:
•
Packets that are forwarded and logged to the console
•
ICMP packets that are sent
•
Packets that require both input and output quality of service (QoS)
The feedback counter reflects the total number of feedbacks through the PXF by all packets. The counter increments one time for each additional pass a packet makes.
When a packet is denied because of an ACL deny statement, the router drops the packet. Dropped packets do not need further processing and, therefore, are not fed back through the PXF. In this case, the feedback counter does not increment.
Displaying Packet Statistics
The Cisco 10008 router supports show pxf cpu commands that allow you to determine the following information:
•
Forwarding engine traffic load
•
Forwarding engine actions on the traffic
•
Traffic load from the PXF to the RP
•
Status of output packet buffers for the queuing system
For detailed information about the show pxf cpu commands, refer to the Cisco 10000 Series Router Broadband Aggregation, Leased-Line, and MPLS Configuration Guide.
To display packet statistics for the PRE3, enter the following commands:
Command
|
Purpose
|
Router# show running-config
|
Displays the current router configuration.
|
Router# show interfaces type slot/subslot/port
|
Displays information about an interface.
|
Router# show version
|
Displays information about the currently loaded software version along with hardware and device information.
|
Router# show pxf cpu access-lists
|
Displays PXF memory information for ACLs.
|
Router# show pxf cpu atom
|
Displays PXF Any Transport over MPLS (AToM) forwarding information for an interface or Virtually Cool Common Index (VCCI).
|
Router# show pxf cpu bba
|
Displays PXF Broadband Aggregation (BBA) groups information.
|
Router# show pxf cpu buffers
|
Displays packet buffer memory for temporary packet storage in the Cisco Internetwork Performance Monitor (IPM) of the PXF.
|
Router# show pxf cpu context
|
Displays the current and historical loads on the PXF.
|
Router# show pxf cpu feedback
|
Displays the total number of feedbacks through the PXF by all packets.
|
Router# show pxf cpu isg
|
Displays PXF policy and template information.
|
Router# show pxf cpu ipv6
|
Displays PXF IPv6 statistics.
|
Router# show pxf cpu mpls
|
Displays PXF MPLS Forwarding Information Base (FIB) information.
|
Router# show pxf cpu mroute
|
Displays PXF multicast route (mroute) information for a particular group or range of groups.
|
Router# show pxf cpu pbr action
|
Displays policy-based routing (PBR) actions configured in the PXF.
|
Router# show pxf cpu police
|
Displays all active policer policies in the PXF, including active interface and policing parameters.
|
Router# show pxf cpu policy-data
|
Displays PXF policy data index usage statistics.
|
Router# show pxf cpu queue
|
Displays queueing statistics for a single interface, all interfaces, or a queue identifier (QID).
|
Router# show pxf cpu statistics
|
Displays various PXF statistics for a configured router.
|
Router# show pxf cpu subblocks
|
Displays PXF CPU statistics for a bridged subinterface (encapsulation type).
|
Router# show pxf cpu vcci
|
Displays VCCI to interface mapping information on the PXF CPU.
|
IPv6 Forwarding over MPLS
The Cisco 10008 router supports PXF-accelerated IPv6 packet forwarding over Multiprotocol Label Switching (MPLS) on the PRE3. This feature is enabled by default.
Table 6 lists common IPv6 over MPLS commands. For detailed information about configuring IPv6, refer to the Cisco 10000 Series Router Broadband Aggregation, Leased-Line, and MPLS Configuration Guide.
Table 6 IPv6 Forwarding over MPLS Commands
Command
|
Mode
|
Purpose
|
Router(config)# ipv6
unicast-routing
|
Global configuration
|
Enables the forwarding of IPv6 packets.
|
Router(config)# ipv6 cef
|
Global configuration
|
Enables Cisco Express Forwarding for IPv6 (CEFv6).
|
Router(config)# ipv6 cef
distributed
|
Global configuration
|
Enables distributed CEFv6 (dCEFv6) to process IPv6 packets from the Route Processor (RP) to the line cards.
|
Router(config-if)# ipv6
enable
|
Interface configuration
|
Enables IPv6 processing on an interface that has not been configured with an explicit IPv6 address.
|
Router(config-if)# ipv6
address
|
Interface configuration
|
Configures an IPv6 address based on an IPv6 general prefix and enables IPv6 processing on an interface,
|
Router# show pxf cpu ipv6
|
Privileged EXEC
|
Displays PXF IPv6 statistics.
|
Sample Case Study
For the purposes of this case study, assume that the following ACL is configured on the router's outbound serial 1/0/0 interface:
access-list 108 permit udp any host 10.68.1.10 range 0 5000 log
access-list 108 permit udp host 10.1.1.l0 range 0 5000 any log
A traffic simulator is used to send 100 UDP packets to the Cisco 10008 router with the source and destination ports of the packets set to 6000. Packets arrive on the Gigabit Ethernet 2/0/0 interface and are supposed to leave the router through the serial 1/0/0 interface.
After processing the 100 UDP packets, the show pxf cpu commands are entered to display statistical information about the packets.
Hardware and Software Components
Table 7 lists the hardware and software components used in the case study.
Table 7 Hardware and Software Components
Cisco IOS Release
|
Processor
|
Image
|
12.2(31)SB2
|
ESR-PRE3
|
c10k3-p11-mz
|
Displaying Packet Statistics for ACLs
The show pxf cpu statistics security command provides statistical information about the packets denied, permitted, and logged by ACLs. The router collects statistics for mini-compiled ACLs, but not for turbo-compiled ACLs.
The following example output provides packet information before sending the 100 packets. Notice that the Packets Denied field indicates that no packets have been denied by ACL 108. The Denied and Log field indicates that no denied packets have been logged.
Router# show pxf cpu statistics security
ACL Pkts Pkts Denied Permit
Name Denied Permitted & Log & Log
The following example output results after sending the 100 packets. Notice that the Packets Denied field now indicates that 100 packets have been denied. Recall that the router denied the packets because they matched the implicit deny statement. This statement does not include a log keyword, which causes information to be sent to the console. Therefore, no logging occurs and the Denied and Log fields indicate this.
Router# show pxf cpu statistics security
ACL Pkts Pkts Denied Permit
Name Denied Permitted & Log & Log
Displaying IP Forwarding Statistics
The show pxf cpu statistics ip command provides statistical information about IP forwarding. The following example output indicates the count of the IP forwarding counter before sending the 100 packets. Notice that the count is 402.
Router# show pxf cpu statistics ip
The following example output results after sending the 100 packets. Notice that the IP forwarding counter is now 502
Router# show pxf cpu statistics ip
forwarded 502 /*incremented by 100*/
Displaying Queueing Statistics
The show pxf cpu queue command provides queueing statistics for one interface, all interfaces, or a queue identifier (QID). The following example displays PXF queuing statistics for QID 267.
Router# show pxf cpu queue 267
CIR (in-use/configured) : 0/65535
EIR (in-use/configured) : 0/0
MIR (in-use/configured) : 0/65535
Maximum Utilization configured : no
Flowbit (period/offset) : 32768/32768
Packet Descriptor Base : 0x00000100
Length/Average/Alloc : 0/0/32
Enqueues (packets/octets) : 293352/9280610
Dequeues (packets/octets) : 293352/9280610
Drops (tail/random/max_threshold) : 0/0/0
Drops (no_pkt_handle/buffer_low) : 0/0
WRED (weight/avg_smaller) : 0/0
WRED (next qid/drop factor) : 0/0
WRED (min_threshold/max_threshold/scale/slope):
Displaying Drop Statistics
The show pxf cpu statistics drop command provides information about dropped packets and ICMP packets. The following example output indicates the count of the icmp_unrch_interval counter before sending the 100 packets. Notice that the count is zero.
Router# show pxf cpu statistics drop
icmp_unrch_interval 0 0 /*no ICMP packets created*/
The following example output indicates the count of the icmp_unrch_interval counter after sending the 100 packets. Notice that the icmp_unrch_interval count now indicates 100 due to the dropped packets.
Router# show pxf cpu statistics drop
icmp_unrch_interval 100 12276 /*incremented by 100*/
Displaying PXF Traffic Loads
The show pxf cpu context command provides the current and historical loads on the PXF. The following example shows how busy the PXF forwarding process (FP) is with the current traffic load. The FP context statistics section displays the number of contexts of each type that have entered the PXF engine since it was last reloaded. If counters are idle, the PXF pipeline is hung.
Router# show pxf cpu context
FP context statistics count rate (since last time command was run)
--------------------- ------------- ----------
new_work_from_lc 7474477 13
new_work_from_rp 964679 1
null_context 3797097495884 6312156
FP average context/sec 1min 5min 60min
--------------------- ---------- ---------- ----------
new_work_from_lc 8 8 8 cps
new_work_from_replay 0 0 0 cps
null_context 6312260 6312261 6312250 cps
--------------------- ---------- ---------- ----------
Total 6312270 6312271 6312260 cps
FP context utilization 1min 5min 60min
--------------------- ---------- ---------- ----------
Displaying Feedback Counts
The show pxf cpu feedback command provides the total number of feedbacks through the PXF by all packets.
Router# show pxf cpu feedback
Load for five secs: 5%/0%; one minute: 6%; five minutes: 2%
Time source is hardware calendar, *21:13:02.615 UTC Tue Nov 29 2005
FP column 0 feedback counts
Global packet handle retry counter = 0
Name Current Difference (since last show)
--------------------- ---------- ----------
Feature Information for Installing a PRE3
Table 8 lists the release history for this feature.
Not all commands may be available in your Cisco IOS software release. For release information about a specific command, see the command reference documentation.
Cisco IOS software images are specific to a Cisco IOS software release, a feature set, and a platform. Use Cisco Feature Navigator to find information about platform support and Cisco IOS software image support. Access Cisco Feature Navigator at http://www.cisco.com/go/fn. You must have an account on Cisco.com. If you do not have an account or have forgotten your username or password, click Cancel at the login dialog box and follow the instructions that appear.
Note
Table 8 lists only the Cisco IOS software release that introduced support for a given feature in a given Cisco IOS software release train. Unless noted otherwise, subsequent releases of that Cisco IOS software release train also support that feature.
Table 8 Feature Information for Installing a PRE3
Feature Name
|
Releases
|
Feature Information
|
PRE3
|
12.2(31)SB2
|
The PRE3 is the fourth generation PXF packet processing and scheduling engine for the Cisco 10008 router.
|
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. This section explains the product documentation resources that Cisco offers.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
http://www.cisco.com
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
The Product Documentation DVD is a library of technical product documentation on a portable medium. The DVD enables you to access installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the HTML documentation and some of the PDF files found on the Cisco website at this URL:
http://www.cisco.com/univercd/home/home.htm
The Product Documentation DVD is created and released regularly. DVDs are available singly or by subscription. Registered Cisco.com users can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at the Product Documentation Store at this URL:
http://www.cisco.com/go/marketplace/docstore
Ordering Documentation
You must be a registered Cisco.com user to access Cisco Marketplace. Registered users may order Cisco documentation at the Product Documentation Store at this URL:
http://www.cisco.com/go/marketplace/docstore
If you do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Documentation Feedback
You can provide feedback about Cisco technical documentation on the Cisco Support site area by entering your comments in the feedback form available in every online document.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you will find information about how to do the following:
•
Report security vulnerabilities in Cisco products
•
Obtain assistance with security incidents that involve Cisco products
•
Register to receive security information from Cisco
A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:
http://www.cisco.com/go/psirt
To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:
•
For emergencies only — security-alert@cisco.com
An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
•
For nonemergencies — psirt@cisco.com
In an emergency, you can also reach PSIRT by telephone:
•
1 877 228-7302
•
1 408 525-6532
Tip
We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.
Never use a revoked encryption key or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT to find other means of encrypting the data before sending any sensitive material.
Product Alerts and Field Notices
Modifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field Notices. You can receive these announcements by using the Product Alert Tool on Cisco.com. This tool enables you to create a profile and choose those products for which you want to receive information.
To access the Product Alert Tool, you must be a registered Cisco.com user. Registered users can access the tool at this URL:
http://tools.cisco.com/Support/PAT/do/ViewMyProfiles.do?local=en
To register as a Cisco.com user, go to this URL:
http://tools.cisco.com/RPF/register/register.do
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Support website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Support Website
The Cisco Support website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day at this URL:
http://www.cisco.com/en/US/support/index.html
Access to all tools on the Cisco Support website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Before you submit a request for service online or by phone, use the Cisco Product Identification Tool to locate your product serial number. You can access this tool from the Cisco Support website by clicking the Get Tools & Resources link, clicking the All Tools (A-Z) tab, and then choosing Cisco Product Identification Tool from the alphabetical list. This tool offers three search options: by product ID or model name; by tree view; or, for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Tip
Displaying and Searching on Cisco.com
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Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411
Australia: 1 800 805 227
EMEA: +32 2 704 55 55
USA: 1 800 553 2447
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—An existing network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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The Cisco Online Subscription Center is the website where you can sign up for a variety of Cisco e-mail newsletters and other communications. Create a profile and then select the subscriptions that you would like to receive. To visit the Cisco Online Subscription Center, go to this URL:
http://www.cisco.com/offer/subscribe