Cisco Prime Unified Operations Manager

Table Of Contents

Release Notes for Cisco Prime Unified Operations Manager 9.0

Introduction

System Requirements

New and Changed Features

Important Notes

Installation Notes

Memory Usage for Multiple Phone Reports

Known Problems

Resolved Problems

Using the Bug Toolkit

Product Documentation

Related Documentation

Obtaining Documentation, Obtaining Support, and Security Guidelines

SUPPLEMENTAL LICENSE AGREEMENT

Release Notes for Cisco Prime Unified Operations Manager 9.0

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This document contains the following topics:

•Introduction

•System Requirements

•New and Changed Features

•Important Notes

•Known Problems

•Resolved Problems

•Product Documentation

•Related Documentation

•Obtaining Documentation, Obtaining Support, and Security Guidelines

•SUPPLEMENTAL LICENSE AGREEMENT

Introduction

Cisco Prime Unified Operations Manager (Prime UOM) is a member of the Cisco Unified Communications family of products. Prime UOM enables you to monitor Cisco Unified Communications deployments. It monitors and evaluates the current status of both the IP communications infrastructure and the underlying transport infrastructure in your network.

Prime UOM uses open interfaces such as Simple Network Management Protocol (SNMP) and HTTP to remotely poll data from different devices in the IP communications deployment.

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Note Prime UOM does not deploy any agent software on the devices being monitored and therefore is not disruptive to system operations.

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Prime UOM increases productivity of network managers by enabling them to isolate problems quickly using:

•UC Opsview—Provides an integrated view of UC endpoint and network infrastructure health that aids in navigation to fix operational issues before the end user notices them.

•Fault Monitor—Access to device views, event summaries, device and event details, as well as access to other management tools on devices, clusters, and phones. This component makes navigating fault management easier and allows you to quickly view relevant information. You can set the context views based on site or device group.

•Service Level View—Displays a logical topology view of your IP telephony implementation. This logical view focuses on the cluster call control relationships.

•Diagnostics—Access to key diagnostic tools and reports in one location. Distinct monitoring and diagnostic workflow allow you quickly identify network data for analysis.

•Reports—Generates multiple reports such as Event History, Audio IP Phones, Personalized reports, Service Quality History, and Video IP Phones.

•Clickable information in notification messages—Includes context-sensitive links to more detailed information about service outages.

•Context-sensitive links to other Cisco tools—Help you to manage IP communications implementations.

System Requirements

System requirements are documented in the Cisco Prime Unified Operations Manager 9.0 Installation Guide.

Compatibility information is documented in the Cisco Prime Unified Operations Manager 9.0 Supported Devices and Interoperable Software Table and the Cisco Prime Unified Service Monitor 9.0 Compatibility Matrix.

For documentation updates after publication, see Cisco.com.

New and Changed Features

The following are the new features, and changes in Prime UOM 9.0:

•Support for 60,000 phones. See Cisco Prime Unified Operations Manager 9.0 Installation Guide for more details.

•Support for Windows 2008 R2. See Cisco Prime Unified Operations Manager 9.0 Installation Guide for more details.

•Provides graphs and reports on route groups utilization to enable you to manage the trunks and route groups better.

•Includes portlets that provide information on server usage, instant messaging usage, conferencing usage, and general information on the Cisco Unified Presence Servers deployed in your network.

•Support for new events related to Cisco Unified Presence Server, Cisco Unified Borderless Element, and Route Groups.

•Support for VG-350 voice gateways. See Cisco Prime Unified Operations Manager 9.0 Supported Devices and Interoperable Software Table for more details.

•Support for UCC Express Performance Polling. See Cisco Prime Unified Operations Manager 9.0 Supported Devices and Interoperable Software Table for more details.

•Support for MediaSense and Finesse. See Cisco Prime Unified Operations Manager 9.0 Supported Devices and Interoperable Software Table for more details.

•Support for 3rd party devices.

•Support for additional versions of the Firefox browser. See Cisco Prime Unified Operations Manager 9.0 Installation Guide for more details.

Important Notes

The following topics include important information:

•Installation Notes

•Memory Usage for Multiple Phone Reports

Installation Notes

See the Cisco Prime Unified Operations Manager 9.0 Installation Guide for details on installation, upgrade/migration, and getting started.

The upgrade paths that have been tested and are supported in Prime UOM 9.0 are:

•Release 8.7 to 9.0

•Release 8.6 to 9.0

The following upgrade paths are not supported:

•Multiple end-customer deployment to Enterprise deployment or vice versa in not supported for any version.

•Direct upgrade from Prime UOM releases earlier than 8.6.

For more information see the following guides:

–Cisco Prime Unified Operations Manager 8.6 Installation Guide

–Cisco Prime Unified Operations Manager 8.7 Installation Guide

If you are running Prime UOM 8.7 or 8.6, see Cisco Prime Unified Operations Manager 9.0 Installation Guide for complete details on installation and upgrade procedures.

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Note If you run Prime USM on the server with Prime UOM, be sure to review Cisco Prime Unified Service Monitor Release Notes 9.0 before you install Prime UOM.

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Memory Usage for Multiple Phone Reports

Depending on the number of records reports, the system can handle only a certain number of large reports that are open at the same time. When a report is closed, the window task manager may not immediately show that the Tomcat memory usage is decreasing. However, it will free up memory for new reports to be opened.

We recommend that you close phone reports after you view them to ensure that system performance is not degraded.

Known Problems

Table 1 describes known problems that exist in this release. To get more details about the known issues and the possible workaround for a particular bug, use the Bug Toolkit. See Using the Bug Toolkit for details about how to use the Bug Toolkit.

Table 1 Known Problems in Prime UOM 

Bug ID	Description
CSCua82260	OM 8.7 to 9.0 Migration data retention failure.
CSCua82311	Migration: Newly-added clusters do not participate; Cluster level events are not forwarded to the NBI.
CSCua60754	Adobe Flash crashes when trying to load the UC Opsview portlets in 60K phone setup using Firefox 12.
CSCtz66938	XML discovery is partial when the internal URL has user access control.
CSCtz66834	XML-based phone discovery will not happen for EX60/90 and possibly all Tandberg devices due to application limitation.
CSCua82280	Inappropriate error/cross launch for Graph view in Diagnostics-Migration.
CSCua66995	UCCE9.0: IPCCDualstateNotification is shown as either Service or Component down.
CSCtz66668	Delete and Add portlet do not load the data.
CSCtz66912	Edit Device Credentials/Identity from Device Center points to LMS.
CSCtz72220	Call Failure Trend and Troubleshooting view do not match.
CSCtz87340	Finesse - Trace Collection Service shows as "Running" in detailed device view.
CSCtz94268	SRST Test fails when the RW is edited in OM.
CSCua09264	Performance polling stops for CCM after changing the http credentials.
CSCua24805	Finesse - Notification service is shown as NA in detailed device view, and portal.
CSCua24807	Media Sense - Version issue and false alarms.
CSCua25581	Deletion of CCM/Cluster does not delete the Fault information in MCV mode.
CSCua72956	Migration - Portlets are not loading.
CSCua88129	MCV Upgrade - Synthetic Phone registration test stops.
CSCua90180	HTTP credentials are cached and not updated until the DM restarts.
CSCua93789	NOTS group does not retain customer selection after restore in MCV mode.
CSCub08481	Third party device support for Linux-Issues.
CSCub13393	MCV Upgrade: Polling does not happen for many devices.
CSCub13422	PM cross launch does not work in Edit flow, and port is not needed.
CSCub13470	SLV - SIPAPP icon is missing for 9.0 SIP devices.
CSCub15708	CS-Administration screens throw HTTP 500 error.
CSCty78720	Locations data polling fails with a single CUCM node failure.
CSCub19009	Third Party Device Support- Limitations.
—	Impacted devices do not show the poor calls.
CSCtw65476	WAN Dashlet shows two colors.
CSCtw65487	The top five poor call quality locations show negative values in the Y axis.
CSCtw85588	The Top N Location WAN Traffic dashlet shows multiple tooltips
CSCtx27067	Mismatch in the number of failed calls in the Top 5 Call Failed Locations.
CSCtx27125	Mismatch in the number of poor calls in the Top 5 Poor Call Quality Locations.
CSCtx56387	Syslog processor logs are not rotated properly and hence they take a large chunk of memory space.
CSCty67192	Problem with loading the CDR records in Call Quality Troubleshooting view.
CSCty67484	The scroll bar is missing from the Call Details table when it is launched in Internet Explorer.
CSCty67524	Impacted device call details are not filtered properly in the Call Quality Troubleshooting view.
CSCty67616	Discrepancy in the poor call count in the Call Quality Trend graph and Impacted Network Infrastructure Device graph.
CSCty51136	There is a mismatch in the number of Call Quality and Failed Calls in the Troubleshooting view.
CSCty48944	Bubble icon representing percentages in the Call Failure and Poor Call Quality dashlets is not shown for low percentages.
CSCty02664	The call detail data is sometimes jumbled in the Call Quality Troubleshooting view.
CSCto03412	NAM reports loss of packets when calls are made to vmail using SIP trunk.
—	IBM Server MCS 7835/7845 I2 displays -1 in DDV.
—	Prime UOM support for Cisco Voice Portal server with headless Cisco Security Agent installed.
—	UC App on UCS goes to SNMP Timeout - Unreachable state (Specifically MP and CUPS).
CSCtr85775	Batch test result shows Partial or Failed state although it is passed.
CSCtr72012	50 cluster setup - Fault Monitor goes blank.
CSCtr71722	During upgrade a Locked files error occurs on rare occasions.
CSCtr65253	Issues in Portal and IPIF reports for Super Admin and System Admin users.
CSCtr58368	50 Cluster VL Co-Residence setup - PTM Re-Configure takes close to nine hours.
CSCtr54265	PR event is seen for only one phone if two phones have same IP and extension.
CSCtr52074	Return error indicates HTTPS is not supported on HCM add/delete device.
CSCtr45073	Unsupported version error in Internet Explorer 8.0 compatibility mode.
CSCtr31224	Device tree takes a long time to load when RBAC user device groups are configured or when system device groups are present.
CSCtr30213	Annotate does not work on DWR.
CSCtq96815	Perf-ENT NotsGroup creation-group selection takes more than 5 minutes
CSCtq63688	Prime UOM 8.5 to 8.6 upgrade—None of the portlets load
CSCtq56614	RBAC-Common Services screen is always viewed in read-only mode.
CSCtq52863	Prime UOM uninstall does not remove the CSCOpx or the log directories.
CSCtq51627	Phone ReachahbilityTest events not generated.
CSCtq36919	Tree view is does not reflect the event count in Multiple end-customer mode
CSCto01090	Install intermittent error: could not find dbsrv10.exe error causes Fault Monitor not to load.
CSCtn28373	Count Inconsistency between Portal and Fault Monitor.
CSCtl84914	Service Level View does not show SIP trunk with multiple destinations.
CSCtl56188	Perf VL Cluster Event Summary takes 30 seconds
CSCtl03846	Client Memory and CPU usage for CUES graph
CSCtk64429	Various failures with Firefox Zoom In or Zoom Out feature.
CSCtk46871	Registered MGCP interfaces are reported as Unknown.
CSCtk35693	Unable to retrieve the contents from the Enumeration type response
CSCtj61784	Launching cross launches for IP Phones that is in NATTED environment fails.
CSCti88552	Cisco Unified Presence Server version appears incorrectly.
CSCti87909	User Defined Group Name change is not handled in Fault Monitor.
CSCth72411	CPU Requirement in the System Requirement screen of install shield is incorrect.
CSCth49859	Rearranging portlets layout results in disturbed column width
CSCth07566	Popup windows from mega menu are not properly sized.
CSCtg65703	First directory number is considered as phone directory number.
CSCtc59456	Service Level View does not auto update CM cluster name changes.
CSCtc57000	Operations Manager displays event discovery time zone incorrectly.
CSCtb87576	Environmental parameters not shown for Unity 8.0.
CSCtb52025	Detailed Device View issues for Phone Access Switches
CSCta42055	Icon overlap issue in Service Level View.
CSCsz96802	Nonpaged pool kernel memory increases.
CSCsz91114	Part of the host name is not visible on Service Level View.
CSCsz84687	Error message appears intermittently when you edit the notification group.
CSCsz42608	Environment Variables Tab is missing for IPCC installed in 7845-I2.
CSCsz15709	Voice Gateway is in an Unreachable state, but events are raised.
CSCsy83638	SYS: default polling interval of 240s is not maintained for monitored switches.
CSCsw69457	Cannot deselect CUCM nodes from Notification Criteria.
CSCsu69477	IPIU Phone count reduced to 0.
CSCsr73142	Phone reachability events not deleted if you delete all devices.
CSCsr20195	Prime UOM does not support more than two page files on the system.
CSCtq65045	Duplicate set of IP addresses in IP Address report.
CSCso54492	Phone Count issues across GSU, IPIF and SLV
CSCsm59818	Prime UOM does not recognize gateways as MGCP devices when dial control is not needed.
CSCsl89529	In CER in Detailed Device View virtual memory is shown as 0.
CSCsk41498	Cannot discover SIP Phone registered to CME.
CSCsi77087	GB: Service Level View displays the link status of private links for ICM nodes incorrectly.
CSCsi77016	Service Level View ICM device IP addressing
CSCsi73594	SLV-IPCC displays unnecessary cross links.
CSCsf98008	In the Detailed Device View for negative synthetic tests, the success criterion for end-to-end calls and phone registration always shows availability as 100 percent.
CSCse75607	Unreachable devices are displayed in Prime UOM device management.
CSCsd58055	The Devices report may show a device's capability as UnknownMDFType.
CSCsc44538	The DFMServer and VHMServer processes do not register with the broker.
CSCsk21367	Devices that are added to Prime UOM while these processes are running, exhibit the following behavior: •All devices get stuck in the Inventory Collection in Progress state. •All devices move to the Unreachable state.
CSCsc26996	Next Discovery, in the Device Management: Summary page, displays the time incorrectly.
CSCsb73004	An error occurs when you launch a trending graph for a device when the time of the graph is configured for more than 48 minutes in the past.

Resolved Problems

The following software problems were resolved in Prime UOM 9.0. For information on bugs that are not included below, see the Cisco Software Bug Toolkit at http://tools.cisco.com/Support/BugToolKit/home.pl.

Table 2 describes problems that were fixed in this release.

Table 2 Problems Resolved in Operations Manager 9.0 

Bug ID	Summary
CSCtz13344	Call failure percentage reported incorrecty, when call spans locations.
CSCtz21382	Tomcat service terminates unexpectedly.

Using the Bug Toolkit

This section explains how to use the Bug Toolkit to search for a specific bug or to search for all bugs in a release.

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Step 1 Go to http://tools.cisco.com/Support/BugToolKit.

Step 2 At the Log In screen, enter your registered Cisco.com username and password; then, click Log In. The Bug Toolkit page opens.

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Note If you do not have a Cisco.com username and password, you can register for them at http://tools.cisco.com/RPF/register/register.do.

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Step 3 To search for a specific bug, click the Search Bugs tab, enter the bug ID in the Search for Bug ID field, and click Go.

Step 4 To search for bugs in the current release, click the Search Bugs tab and specify the following criteria:

•Select Product Category—Network Management and Automation.

•Select Products—Cisco Prime Unified Operations Manager.

•Software Version—9.0.

•Search for Keyword(s)—Separate search phrases with boolean expressions (AND, NOT, OR) to search within the bug title and details.

•Advanced Options—You can either perform a search using the default search criteria or define custom criteria for an advanced search. To customize the advanced search, click Use custom settings for severity, status, and others and specify the following information:

–Severity—Choose the severity level.

–Status—Choose Terminated, Open, or Fixed.

Choose Terminated to view terminated bugs. To filter terminated bugs, uncheck the Terminated check box and select the appropriate suboption (Closed, Junked, or Unreproducible) that appears below the Terminated check box. Select multiple options as required.

Choose Open to view all open bugs. To filter the open bugs, uncheck the Open check box and select the appropriate suboptions that appear below the Open check box. For example, if you want to view only new bugs in Prime Optical 9.5, choose only New.

Choose Fixed to view fixed bugs. To filter fixed bugs, uncheck the Fixed check box and select the appropriate suboption (Resolved or Verified) that appears below the Fixed check box.

–Advanced—Check the Show only bugs containing bug details check box to view only those bugs that contain detailed information, such as symptoms and workarounds.

–Modified Date—Choose this option to filter bugs based on the date when the bugs were last modified.

–Results Displayed Per Page—Specify the number of bugs to display per page.

Step 5 Click Search. The Bug Toolkit displays the list of bugs based on the specified search criteria.

Step 6 To export the results to a spreadsheet:

a. In the Search Bugs tab, click Export All to Spreadsheet.

b. Specify the filename and location at which to save the spreadsheet.

c. Click Save. All bugs retrieved by the search are exported.

If you cannot export the spreadsheet, log into the Technical Support website at http://www.cisco.com/cisco/web/support/index.html or contact the Cisco Technical Assistance Center (TAC).

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Product Documentation

The following product documentation is available:

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Note The originally published printed and electronic documentation is included with your product. Any changes after original publication are reflected on Cisco.com, where you will find the most up-to-date documentation.

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•Cisco Unified Operations Manager 9.0 Supported Devices and Interoperable Software Table

•Cisco Prime Unified Operations Manager 9.0 Installation Guide

•Cisco Prime Unified Operations Manager 9.0 User Guide

•Cisco Unified Operations Manager 9.0 Open Source

Related Documentation

Following is the list of related documentation that is available:

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Note We sometimes update the printed and electronic documentation after original publication. Therefore, you should also review the documentation on Cisco.com for any updates.

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•Cisco Unified Service Monitor Release Notes

•Cisco Unified Service Monitor User Guide

•Best Practices for Cisco Unified Communications Management Suite on Virtualization

•White Papers for Cisco Unified Operations Manager

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.

SUPPLEMENTAL LICENSE AGREEMENT

SUPPLEMENTAL LICENSE AGREEMENT FOR CISCO SYSTEMS NETWORK MANAGEMENT SOFTWARE: CISCO UNIFIED OPERATIONS MANAGER.

IMPORTANT-READ CAREFULLY: This Supplemental License Agreement ("SLA") contains additional limitations on the license to the Software provided to Customer under the End User License Agreement between Customer and Cisco. Capitalized terms used in this SLA and not otherwise defined herein shall have the meanings assigned to them in the End User License Agreement. To the extent that there is a conflict among any of these terms and conditions applicable to the Software, the terms and conditions in this SLA shall take precedence.

By installing, downloading, accessing or otherwise using the Software, Customer agrees to be bound by the terms of this SLA. If Customer does not agree to the terms of this SLA, Customer may not install, download or otherwise use the Software.

ADDITIONAL LICENSE RESTRICTIONS:

•Installation and Use. The Software components are provided to Customer solely to install, update, supplement, or replace existing functionality of the applicable Network Management Software product. Customer may install and use the following Software components:

–CiscoWorks Common Services: Contains shared resources used by other components in this bundle. In many cases, all components in this bundle can be installed on a single server.

–Cisco Unified Operations Manager: May be installed on a server in Customer's network management environment. Contains shared resources used by other components in this bundle. In many cases, all components in this bundle can be installed on a single server.

–Cisco Unified Service Monitor: May be installed on a server in Customer's network management environment.

For each Software license granted, Customers may install and run the software on a single server to manage the number of IP phones specified in the license file provided with the software, or as specified in the Software License Claim Certificate. Customers whose requirements exceed the IP phone limit must purchase upgrade licenses or additional copies of the software. The IP phone limit is enforced by license registration.

•Cisco Prime Unified Operations Manager Standard Edition has been discontinued. All Prime UOM Standard Edition customers will now receive the Premium Edition features by installing Prime UOM 9.0.

•Cisco Unified Operations Manager Premium Edition. Customer may install and run the Software on a single server. Customer has access to all features of the product. Use of this product is enforced by license registration.

•Reproduction and Distribution. Customers may not reproduce nor distribute the Software.

DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.

Please refer to the Cisco Systems, Inc. End User License Agreement.

This document is to be used in conjunction with the documents listed in the "Product Documentation" section.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)

Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.

© 2012 Cisco Systems, Inc. All rights reserved.