Table Of Contents
Release Notes for Cisco Prime Unified Operations Manager 9.0
This document contains the following topics:
Cisco Prime Unified Operations Manager (Prime UOM) is a member of the Cisco Unified Communications family of products. Prime UOM enables you to monitor Cisco Unified Communications deployments. It monitors and evaluates the current status of both the IP communications infrastructure and the underlying transport infrastructure in your network.
Prime UOM uses open interfaces such as Simple Network Management Protocol (SNMP) and HTTP to remotely poll data from different devices in the IP communications deployment.
Note Prime UOM does not deploy any agent software on the devices being monitored and therefore is not disruptive to system operations.
Prime UOM increases productivity of network managers by enabling them to isolate problems quickly using:
•UC Opsview—Provides an integrated view of UC endpoint and network infrastructure health that aids in navigation to fix operational issues before the end user notices them.
•Fault Monitor—Access to device views, event summaries, device and event details, as well as access to other management tools on devices, clusters, and phones. This component makes navigating fault management easier and allows you to quickly view relevant information. You can set the context views based on site or device group.
•Service Level View—Displays a logical topology view of your IP telephony implementation. This logical view focuses on the cluster call control relationships.
•Diagnostics—Access to key diagnostic tools and reports in one location. Distinct monitoring and diagnostic workflow allow you quickly identify network data for analysis.
•Reports—Generates multiple reports such as Event History, Audio IP Phones, Personalized reports, Service Quality History, and Video IP Phones.
•Clickable information in notification messages—Includes context-sensitive links to more detailed information about service outages.
•Context-sensitive links to other Cisco tools—Help you to manage IP communications implementations.
System requirements are documented in the Cisco Prime Unified Operations Manager 9.0 Installation Guide.
Compatibility information is documented in the Cisco Prime Unified Operations Manager 9.0 Supported Devices and Interoperable Software Table and the Cisco Prime Unified Service Monitor 9.0 Compatibility Matrix.
For documentation updates after publication, see Cisco.com.
New and Changed Features
The following are the new features, and changes in Prime UOM 9.0:
•Support for 60,000 phones. See Cisco Prime Unified Operations Manager 9.0 Installation Guide for more details.
•Support for Windows 2008 R2. See Cisco Prime Unified Operations Manager 9.0 Installation Guide for more details.
•Provides graphs and reports on route groups utilization to enable you to manage the trunks and route groups better.
•Includes portlets that provide information on server usage, instant messaging usage, conferencing usage, and general information on the Cisco Unified Presence Servers deployed in your network.
•Support for new events related to Cisco Unified Presence Server, Cisco Unified Borderless Element, and Route Groups.
•Support for VG-350 voice gateways. See Cisco Prime Unified Operations Manager 9.0 Supported Devices and Interoperable Software Table for more details.
•Support for UCC Express Performance Polling. See Cisco Prime Unified Operations Manager 9.0 Supported Devices and Interoperable Software Table for more details.
•Support for MediaSense and Finesse. See Cisco Prime Unified Operations Manager 9.0 Supported Devices and Interoperable Software Table for more details.
•Support for 3rd party devices.
•Support for additional versions of the Firefox browser. See Cisco Prime Unified Operations Manager 9.0 Installation Guide for more details.
The following topics include important information:
See the Cisco Prime Unified Operations Manager 9.0 Installation Guide for details on installation, upgrade/migration, and getting started.
The upgrade paths that have been tested and are supported in Prime UOM 9.0 are:
•Release 8.7 to 9.0
•Release 8.6 to 9.0
The following upgrade paths are not supported:
•Multiple end-customer deployment to Enterprise deployment or vice versa in not supported for any version.
•Direct upgrade from Prime UOM releases earlier than 8.6.
For more information see the following guides:
If you are running Prime UOM 8.7 or 8.6, see Cisco Prime Unified Operations Manager 9.0 Installation Guide for complete details on installation and upgrade procedures.
Note If you run Prime USM on the server with Prime UOM, be sure to review Cisco Prime Unified Service Monitor Release Notes 9.0 before you install Prime UOM.
Memory Usage for Multiple Phone Reports
Depending on the number of records reports, the system can handle only a certain number of large reports that are open at the same time. When a report is closed, the window task manager may not immediately show that the Tomcat memory usage is decreasing. However, it will free up memory for new reports to be opened.
We recommend that you close phone reports after you view them to ensure that system performance is not degraded.
Table 1 describes known problems that exist in this release. To get more details about the known issues and the possible workaround for a particular bug, use the Bug Toolkit. See Using the Bug Toolkit for details about how to use the Bug Toolkit.
The following software problems were resolved in Prime UOM 9.0. For information on bugs that are not included below, see the Cisco Software Bug Toolkit at http://tools.cisco.com/Support/BugToolKit/home.pl.
Table 2 describes problems that were fixed in this release.
Table 2 Problems Resolved in Operations Manager 9.0
Bug ID Summary
Call failure percentage reported incorrecty, when call spans locations.
Tomcat service terminates unexpectedly.
Using the Bug Toolkit
This section explains how to use the Bug Toolkit to search for a specific bug or to search for all bugs in a release.
Step 1 Go to http://tools.cisco.com/Support/BugToolKit.
Step 2 At the Log In screen, enter your registered Cisco.com username and password; then, click Log In. The Bug Toolkit page opens.
Note If you do not have a Cisco.com username and password, you can register for them at http://tools.cisco.com/RPF/register/register.do.
Step 3 To search for a specific bug, click the Search Bugs tab, enter the bug ID in the Search for Bug ID field, and click Go.
Step 4 To search for bugs in the current release, click the Search Bugs tab and specify the following criteria:
•Select Product Category—Network Management and Automation.
•Select Products—Cisco Prime Unified Operations Manager.
•Search for Keyword(s)—Separate search phrases with boolean expressions (AND, NOT, OR) to search within the bug title and details.
•Advanced Options—You can either perform a search using the default search criteria or define custom criteria for an advanced search. To customize the advanced search, click Use custom settings for severity, status, and others and specify the following information:
–Severity—Choose the severity level.
–Status—Choose Terminated, Open, or Fixed.
Choose Terminated to view terminated bugs. To filter terminated bugs, uncheck the Terminated check box and select the appropriate suboption (Closed, Junked, or Unreproducible) that appears below the Terminated check box. Select multiple options as required.
Choose Open to view all open bugs. To filter the open bugs, uncheck the Open check box and select the appropriate suboptions that appear below the Open check box. For example, if you want to view only new bugs in Prime Optical 9.5, choose only New.
Choose Fixed to view fixed bugs. To filter fixed bugs, uncheck the Fixed check box and select the appropriate suboption (Resolved or Verified) that appears below the Fixed check box.
–Advanced—Check the Show only bugs containing bug details check box to view only those bugs that contain detailed information, such as symptoms and workarounds.
–Modified Date—Choose this option to filter bugs based on the date when the bugs were last modified.
–Results Displayed Per Page—Specify the number of bugs to display per page.
Step 5 Click Search. The Bug Toolkit displays the list of bugs based on the specified search criteria.
Step 6 To export the results to a spreadsheet:
a. In the Search Bugs tab, click Export All to Spreadsheet.
b. Specify the filename and location at which to save the spreadsheet.
c. Click Save. All bugs retrieved by the search are exported.
If you cannot export the spreadsheet, log into the Technical Support website at http://www.cisco.com/cisco/web/support/index.html or contact the Cisco Technical Assistance Center (TAC).
The following product documentation is available:
Note The originally published printed and electronic documentation is included with your product. Any changes after original publication are reflected on Cisco.com, where you will find the most up-to-date documentation.
Following is the list of related documentation that is available:
Note We sometimes update the printed and electronic documentation after original publication. Therefore, you should also review the documentation on Cisco.com for any updates.
Obtaining Documentation, Obtaining Support, and Security Guidelines
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.
SUPPLEMENTAL LICENSE AGREEMENT
SUPPLEMENTAL LICENSE AGREEMENT FOR CISCO SYSTEMS NETWORK MANAGEMENT SOFTWARE: CISCO UNIFIED OPERATIONS MANAGER.
IMPORTANT-READ CAREFULLY: This Supplemental License Agreement ("SLA") contains additional limitations on the license to the Software provided to Customer under the End User License Agreement between Customer and Cisco. Capitalized terms used in this SLA and not otherwise defined herein shall have the meanings assigned to them in the End User License Agreement. To the extent that there is a conflict among any of these terms and conditions applicable to the Software, the terms and conditions in this SLA shall take precedence.
By installing, downloading, accessing or otherwise using the Software, Customer agrees to be bound by the terms of this SLA. If Customer does not agree to the terms of this SLA, Customer may not install, download or otherwise use the Software.
ADDITIONAL LICENSE RESTRICTIONS:
•Installation and Use. The Software components are provided to Customer solely to install, update, supplement, or replace existing functionality of the applicable Network Management Software product. Customer may install and use the following Software components:
–CiscoWorks Common Services: Contains shared resources used by other components in this bundle. In many cases, all components in this bundle can be installed on a single server.
–Cisco Unified Operations Manager: May be installed on a server in Customer's network management environment. Contains shared resources used by other components in this bundle. In many cases, all components in this bundle can be installed on a single server.
–Cisco Unified Service Monitor: May be installed on a server in Customer's network management environment.
For each Software license granted, Customers may install and run the software on a single server to manage the number of IP phones specified in the license file provided with the software, or as specified in the Software License Claim Certificate. Customers whose requirements exceed the IP phone limit must purchase upgrade licenses or additional copies of the software. The IP phone limit is enforced by license registration.
•Cisco Prime Unified Operations Manager Standard Edition has been discontinued. All Prime UOM Standard Edition customers will now receive the Premium Edition features by installing Prime UOM 9.0.
•Cisco Unified Operations Manager Premium Edition. Customer may install and run the Software on a single server. Customer has access to all features of the product. Use of this product is enforced by license registration.
•Reproduction and Distribution. Customers may not reproduce nor distribute the Software.
DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.
Please refer to the Cisco Systems, Inc. End User License Agreement.
This document is to be used in conjunction with the documents listed in the "Product Documentation" section.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
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