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User Guide for Cisco Prime Unified Operations Manager
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Preface
- Getting Started
- Monitoring Unified Dashboard Displays
- Device Management
- Diagnostics
- Notification Services
- Reports
- Administration
- Cisco Unified Communications Management Suite
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Operations Manager Reference
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Performance Counters Shown in the Detailed Device View
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MIBs Polled and Perfmon Counter Objects Used
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Processed SNMP Traps
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Notification MIB
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Events Processed
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Polling—SNMP and ICMP
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How Operations Manager Calculates Repeated Restarts and Flapping
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Operations Manager Support for SNMP MIBs
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Data File Formats
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Index
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Feedback
Table Of Contents
Getting Started with the Personalized Report
Configuring a Personalized Report
Viewing the Personalized Report Configuration Summary
Updating the Personalized Report Configuration
Resetting the Personalized Report Configuration
Viewing the Personalized Report
Personalized Report for Selected Devices
Personalized Report for Selected Phones
Personalized Report for Selected Diagnostic Tests
Scheduling and Exporting the Personalized Report
Creating a Schedule and Optionally Exporting the Personalized Report
Updating the Personalized Report Schedule and Export Options
Enabling and Disabling the Personalized Report
Using the Personalized Report
This section includes the following topics:
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Getting Started with the Personalized Report
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Getting Started with the Personalized Report
The Personalized Report enables you to configure a report for the devices, phones, and diagnostic tests that interest you. Other users cannot configure or view this report from Cisco Prime UOM.
Note
Before you can view the Personalized Report, you must select the time at which it should run. Optionally, you can export the report to disk when it runs.
The first time you generate a Personalized Report, the summary information displays data from the time of installation to the time you run the report.
When you run subsequent reports, the summary information displays data from the time of the previous report generated to the time of latest report.
Configuring a Personalized Report
This section contains:
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For multiple end-customer deployments, you will be able to configure Personalized Reports for those customers for which you have access.
To configure a Personalized report:
Step 1
The Personalized Report Configuration page appears.
Step 2
Step 3
At any time, click View to see a summary of your selections or click Save to save your selections. The following table describes how to enter data in the Configure pane.
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If you click Cancel, it cancels all selections, including those for Devices, Phones, Node-to-Node Test, Synthetic Test, and Phone Test.
Step 4
If you have not yet scheduled the report to run, you must do so. See Scheduling and Exporting the Personalized Report.
Viewing the Personalized Report Configuration Summary
To view the Personalized Report Configuration summary:
Step 1
The Personalized Report Configuration page appears.
Step 2
The Report Configuration Summary dialog box opens, displaying the report name and lists:
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Step 3
Updating the Personalized Report Configuration
To update the Personalized Report configuration:
Step 1
The Personalized Report Configuration page appears.
Step 2
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After you click Reset, you cannot return to your previous selections. If you click Reset, it clears all selections and saves the configuration.
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The updated configuration is used the next time the Personalized Report runs.
Resetting the Personalized Report Configuration
Use this procedure to clear all selections from the configuration; this is useful when you want to completely reconfigure the Personalized Report.
After you click Reset, the configuration is erased. If you do not reconfigure the report (see Configuring a Personalized Report), errors will occur the next time it is scheduled to run. To disable the report, see Enabling and Disabling the Personalized Report.
To reset the Personalized Report configuration:
Step 1
The Personalized Report Configuration page appears.
Step 2
Viewing the Personalized Report
Cisco Prime UOM generates the Personalized Report on a schedule; at most, once daily. Cisco Prime UOM must generate the report at least once before you can view it. For more information, see Scheduling and Exporting the Personalized Report.
Select Report > Personalized Report > View Report.
The Personalized Report page appears, displaying summaries for the elements that you selected for inclusion in the report:
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This section contains:
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Personalized Report for Selected Devices
Note
This report contains details about devices you have selected for inclusion in your personalized report. The report content is described in the following table.
Go to (list)
Select a section of the report to navigate to it:
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Device Type
Type of device.
Device Name
Device name or IP address.
IP Address
Device IP address.
Status
State the device is in with respect to being monitored by Cisco Prime UOM:
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For more information, see Checking Device States and Discovery Settings.
Monitored Since
Date and time that the device was first added to Cisco Prime UOM.
Last Inventory Collection
Date and time when inventory collection for the device last occurred.
Customer Name
Name associated with this customer group.
Back to Top (link)
Click to return to the top of the report.
Cluster Name
Name of the voice cluster
Cluster Version
Version of Voice cluster
Publisher
Publisher CCM IP of the Voice Cluster
Nodes
Number of nodes associated with the voice cluster.
Customer
Customer name associated with this cluster.
Event ID
Unique identifier for this event.
Device Type
Type of device.
Device Name
Device name or IP address.
Device Component
Component within the device on which the event occurred.
Event Description
Description of the event. (For event descriptions, see Events Processed. Event descriptions can also be customized; see .)
Time
Date and time the event occurred.
Status
Active, Cleared, Suspended, Resumed, or Deleted. For more information, see Table 4-2.
Event ID
Unique identifier for the event that this event is related to.
Customer Name
Name associated with this customer group.
Back to Top (link)
Click to return to the top of the report.
Personalized Report for Selected Phones
Note
This report contains details about phones you have selected for inclusion in your personalized report. The report content is described in the following table.
Go to (list)
Select a section of the report to navigate to it:
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Extension
Phone extension number.
User
User identified by username, extension, or IP address.
IP Address
IP address for the phone.
MAC Address
MAC address for the phone.
Model
Cisco Unified IP Phone model number.
Protocol
SCCP
H.323 and MGCP protocols are not currently supported.
Regd
Whether the phone is registered to a Cisco Unified Communications Manager or Cisco Unified Communications Manager Express—Yes or No.
CCM/CCE Address
Address of the Cisco Unified Communications Manager (CCM) with which the IP phone is registered. For example, 10.76.38.70.
Switch Address
IP address of the switch to which the IP phone is connected; for example, 10.76.29.162.
Switch Name
Name of the switch to which the IP phone is connected.
Port
Switch port used by the IP phone; for example, Fa0/12.
Port Status
Status of the port used by the IP phone; for example, static.
VLAN Name
Name of the VLAN (user-defined name); for example, voice.
VLAN ID
ID of the VLAN for the IP phone; for example, 100.
SRST Mode
One of the following:
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SRST Router
IP address of the router that the phone is using for SRST.
Customer Name
Name associated with this customer group.
Back to Top (link)
Click to return to the top of the report.
Extension
Phone extension number.
IP Address
IP address for the phone.
MAC Address
MAC address for the phone.
Switch Address
IP address of the switch to which the IP phone is connected; for example, 10.76.29.162.
Switch Port
Switch port used by the IP phone; for example, Fa0/12.
Indication
How move was identified.
Customer Name
Name associated with this customer group.
Back to Top (link)
Click to return to the top of the report.
Old Extension
Previous phone extension number.
New Extension
Current phone extension number.
IP Address
IP address for the phone.
MAC Address
MAC address for the phone.
Old CCM
Cisco Unified Communications Manager that the phone was previously registered to.
New CCM
Cisco Unified Communications Manager that the phone is currently registered to.
Old Switch
IP address of the switch to which the IP phone was previously connected; for example, 10.76.29.162.
New Switch
IP address of the switch to which the IP phone is currently connected.
Old Switch Port
Switch port used by the IP phone previously; for example, Fa0/12.
New Switch Port
Switch port used by the IP phone currently.
Deleted Time
Date and time that the old extension was deleted.
Added Time
Date and time that the new extension was added.
Customer Name
Name associated with this customer group.
Back to Top (link)
Click to return to the top of the report.
Personalized Report for Selected Diagnostic Tests
Note
This report contains details about diagnostic tests you have selected for inclusion in your personalized report. The report content is described in the following table.
Go to (list)
Select a section of the report to navigate to it:
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Test Name
Node-to-node test name. (See Using Node-To-Node Tests.)
Test Type
One of the following:
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Source
Source device.
Destination
Destination IP-enabled device.
Latest Result
Status for most recent test: pass or fail.
Time Stamp
Date and time of most recent test.
Customer Name
Name associated with this customer group.
Back to Top (link)
Click to return to the top of the report.
Graph
A graph is displayed for each node-to-node test included in your Personalized Report that failed in the previous 24 hours. Information about the test is listed above the graph:
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The Y axis of each graph:
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Number of values plotted on the graph should match the number of statistics listed above the graph.
For example, for a UDP Jitter for VoIP test, the following three statistics could be listed above the graph: Average Latency, Source to Destination, and Destination to Source. Correspondingly, three values should be plotted on the graph.
If not all expected values are plotted on a graph, the most likely reason is that one or more values are very small in comparison to the maximum value.
For example, for the values 250, 2, and 1, the smaller values, 2 and 1, will not be plotted.
Test Name
Name of the synthetic test. For more information about synthetic tests, see Getting Started with Synthetic Tests.
Test Type
One of the following:
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Application
Application involved in the synthetic test:
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Other Details
Additional information.
Latest Result
Result of most recent synthetic test: pass or fail.
Time Stamp
Date and time of most recent synthetic test.
Customer Name
Name associated with this customer group.
Back to Top (link)
Click to return to the top of the report.
Event ID
Unique ID for this event.
Event Description
One of the following or a customized description for any of these:
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(For event descriptions, see Events Processed. For information about customized events, see .)
Test Name
Name of the synthetic test. For more information about synthetic tests, see Getting Started with Synthetic Tests.
Test Type
One of the following:
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Application
Applications involved in the synthetic test:
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Other Details
Additional information.
Time Stamp
Date and time the synthetic test ran.
Customer Name
Name associated with this customer group.
Back to Top (link)
Click to return to the top of the report.
Test Name
Name of the phone status test. For more information about phone status tests, see Getting Started with Phone Status Testing.
Source Phones
IP address of the source phone.
Latest Result
Result of the most recent phone status test: pass or fail.
Time Stamp
Date and time of the most recent phone status test.
Customer Name
Name associated with this customer group.
Back to Top (link)
Click to return to the top of the report.
Event ID
ID of the event.
Event Description
PhoneReachabilityTestFailed event or customized event name. (For event descriptions, see Events Processed. For information about customized events, see .)
Test Name
Name of the phone status test.
Test Status
Status of the test: pass or fail.
Phone Extension
IP phone extension.
Phone MAC Address
IP phone MAC address.
Time Stamp
Date and time of most recent phone status test.
Customer Name
Name associated with this customer group.
Back to Top (link)
Click to return to the top of the report.
Scheduling and Exporting the Personalized Report
You must create a schedule for the Personalized Report, and optionally, you can export the data to disk.
This section contains:
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Creating a Schedule and Optionally Exporting the Personalized Report
To create a personalized report:
Step 1
The automatically Generate Personalized Report page appears.
Step 2
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Location is required only if you have selected export as PDF or CSV.
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C:\MyReport–
Step 3
Step 4
Updating the Personalized Report Schedule and Export Options
Use this procedure to update the Personalized Report schedule and export options.
To update the Personalized Report schedule and export options:
Step 1
Step 2
The Apply button is disabled until you change any field on this page. You can update the Personalized Report schedule and export options even when the report is disabled (when the Enable button is active).
Step 3
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Location is required only if you have selected export as PDF or CSV.
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C:\MyReport–
Note
Step 4
The schedule and export options are updated and will be used as soon as possible. If the report is disabled (the Enable button is active), you must enable it to use the new schedule.
Enabling and Disabling the Personalized Report
Note
To stop (disable) the Personalized Report and restart (enable) the report:
Step 1
The automatically Generate Personalized Report page appears.
Step 2
Only one of these buttons is displayed. When you click Enable, the Disable button appears. Similarly, when you click Disable, the Enable button appears.
