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User Guide for Cisco Prime Unified Operations Manager
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Preface
- Getting Started
- Monitoring Unified Dashboard Displays
- Device Management
- Diagnostics
- Notification Services
- Reports
- Administration
- Cisco Unified Communications Management Suite
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Operations Manager Reference
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Performance Counters Shown in the Detailed Device View
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MIBs Polled and Perfmon Counter Objects Used
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Processed SNMP Traps
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Notification MIB
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Events Processed
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Polling—SNMP and ICMP
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How Operations Manager Calculates Repeated Restarts and Flapping
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Operations Manager Support for SNMP MIBs
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Data File Formats
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Index
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Feedback
Table Of Contents
Symbols - Numerics - A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - Z
Index
Symbols
Numerics
2.0 licenses
support for Operations Manager 2.3 20-16
support for Service Monitor 2.2 20-16
A
about
device management 1-18
Event History Reports 1-17
Monitoring Dashboards 1-10
multiple end-cusomer views 1-6
node-to-node tests 1-21
notifications 1-18
phone status tests 1-20
Service Level View 5-1
Service Quality Alerts 6-1, 6-10
Service Quality Events 1-17
synthetic tests 1-20
about Operations Manager 1-1
client, configuring 1-36
day-to-day operations 1-7
device management 1-18
how Operations Manager works 1-21
device management and configuration 1-21
response to notifications and events 1-25
setting up 1-3
Access Control Server. See ACS
Access Port Groups, threshold settings, customizing 19-34
access ports
overriding groups 19-7
polling and thresholds 19-9
acknowledging
events, from events display 4-15, 4-18
cluster access for users 8-4
device-based filtering 20-32
Device Management pages and 8-4
HTTP Administrator login 20-30
mode, changing from 20-33
mode, Operations Manager in 20-30
permissions 1-36
Polling and Thresholds pages and 19-14, 19-31
user configuration 20-27
user roles 1-36
users, configuring 20-30
activating
cluster-level events E-81
activating events
Number of Registered Gateways Decreased E-47
Number of Registered Gateways Increased E-47
Number Of Registered Media Devices Decreased E-48
Number Of Registered MediaDevices Increased E-48
AdapterServer, Operations Manager-related CiscoWorks process 20-40
adding
devices
manually to Operations Manager 2-12
to DCR 8-8
to Operations Manager, automatically 8-22
to Operations Manager, manually 8-23
to the DCR from Operations Manager 2-7
notification group
device-based 15-10
Service Quality-based 15-14
phone discovery schedule 2-14
synthetic tests 12-6
Dial-Tone test 12-7
Emergency Call test 12-12
End-to-End Call test 12-9
Message-Waiting Indicator test 12-13
Phone Registration test 12-7
TFTP Download test 12-11
adding single test
real-time transport protocol 14-11
administering Operations Manager
ports used by Operations Manager 20-9
protocols used by Operations Manager 20-9
SNMP 20-44
queries, configuring system for 20-45
security, configuring for queries 20-46
system application MIB log file, viewing 20-46
System Status report, viewing 20-13
administration pages, launching from Service Level View 8-73
Alert Details page
event details, obtaining
events associated with an alert, viewing 4-24
Launch Tools menu 4-24
See also events processed by Operations Manager
Alert History 16-1
about 16-2
database for (itemFH), changing password 20-26
stored Alert History on events, searching
by alert ID 16-6
by date 16-7
by device 16-5
by event ID 16-5
by group 16-7
stored history on events, searching 16-4
understanding 16-8
alerts
e-mailing
from Service Quality Alert Details 6-5, 6-16
responding to 1-36
Service Quality Alerts display 6-1, 6-10
stored information on, obtaining all 16-4
alert severity icons
Service Quality Alerts 6-4, 6-15
All Video Phones/Lines report, understanding 17-49
AMAServer.properties file 12-23
Application and Connectivity poller log files, where located 20-20
applications, configuring for synthetic tests 12-3
number of phones needed, determining 12-4
phones, configuring 12-4
applying changes to polling and thresholds 19-69
Audio Phones/Lines report, understanding 17-15
Authentication Failed event, description and trigger E-3
auto clearing, SQ events E-80
AutoFailebackFailed event, description and trigger E-3
AutoFailoverFailed event, description and trigger E-4
AuttoFailbackSucceeded event, description and trigger E-4
AverageLatency_ThresholdExceeded event, description and trigger E-5
B
backing up and restoring data 20-35
batch tests
and branch office 13-1
data files, location of 13-12
defined 13-1
overview 1-21
phone tests, type of 13-13
portal summary 3-18
running on demand 13-10
schedule format 13-2
viewing results of 13-11
benefits 1-8
branch office
and batch tests 13-1
and SRST test, illustrated 10-2
C
CallProcessingNodeCpuPegging
threshold mapping for RTMT 19-40
call usage records per media
server
Cisco IP Contact Center I-68
Cisco Unity I-68
Cisco Unity Connection I-68
Campus Manager
server, specifying 20-18
CASUSER, Operations Manager file owner 20-25
cautions
on synthetic test failures 12-4
CCMEDown event, description and trigger E-5
CCMEEphoneDeceased event, description and trigger E-5
CCMEEphoneLoginFailed event, description and trigger E-5
CCMEEphoneRegistrationFailed event, description and trigger E-6
CCMEEphoneUnregistrationsExceeded event, description and trigger E-7
CCMEKeyEphoneRegistrationChange event, description and trigger E-7
CCMELivefeedMOHFailed event, description and trigger E-8
CCMEMaximumConferencesExceeded event, description and trigger E-8
CCMENightServiceChange event, description and trigger E-8
CCMEStatusChange event, description and trigger E-8
CDRbased forwarding 2-27
changeSQEventAutoClearTime.bat E-80
channel status graph
examples 7-12
channel selector 7-13
custom date range 7-14
E1 PRI graph 7-13
maximize using detach button 7-13
selecting metrics 7-12
Cisco 1040, event history for 16-13
Cisco 7960 IP phones, and synthetic tests 12-3
Cisco Analog Access, perfmon counter object B-10
Cisco CallManager Attendant Console, perfmon counter object B-6
Cisco CTI Manager device, perfmon counter object B-10
Cisco CtiManager device, perfmon counter object B-9
Cisco H323, perfmon counter object B-11
Cisco HW Conference Bridge device, perfmon counter object B-15
Cisco IOS
gatekeeper
CPU usage records I-21
memory usage records I-23
performance polling records I-6
zone usage records I-19
gateway
BRI channel usage records I-40
CPU usage records I-21
DSP usage records I-24
E1 CAS channel usage records I-33
E1 PRI channel usage records I-36
memory usage records I-23
performance polling records I-6
T1 CAS channel usage records I-31
T1 PRI channel usage records I-34
versions required for node-to-node tests 14-2
Cisco IOS gateway
server dial peer call usage records I-67
Cisco IOS gateways
total utilization I-66
Cisco IOS IP SLA. See IP SLA
Cisco IP Contact Center
server call usage records per media I-68
server CPU usage records I-65
server dial peer call usage records I-67
server memory usage records I-64
server transcode and MTP session records I-69
Cisco IP Contact Center usage records I-63
Cisco location, perfmon counter object B-11
Cisco Media Streaming Application, perfmon counter object B-12
Cisco Messaging Interface, perfmon counter object B-6
Cisco MGCP BRI CAS device, perfmon counter object B-8
Cisco MGCP FXO device, perfmon counter object B-9
Cisco MGCP FXS device, perfmon counter object B-9
Cisco MGCP gateway
BRI channel usage records I-40
E1 PRI channel usage records I-28
perfmon counter object B-6
T1 CAS channel usage records I-16
T1 PRI channel usage record I-25
Cisco MGCP PRI device, perfmon counter object B-8
Cisco MGCP T1 CAS device, perfmon counter object B-7
Cisco MOH device, perfmon counter object B-14
Cisco MTP server, perfmon counter object B-15
Cisco Personal Assistant, perfmon counter object B-15
Cisco Secure Access Control Server. See ACS
Cisco SIP, perfmon counter object B-16
Cisco Software Conference Bridge device, perfmon counter object B-16
Cisco TFTP, perfmon counter object B-17
Cisco transcode device, perfmon counter object B-17
Cisco Unified CallManager
CPU usage records I-8
credentials 8-62
IP phones, associated with 8-67
MGCP gateway
BRI channel usage records I-40
E1 PRI channel usage records I-28
T1 CAS channel usage records I-16
T1 PRI channel usage records I-25
perfmon counter object B-4
port usage records I-8
remote central 10-2
route group I-66
server memory usage records I-64
SIP device usage records I-63
Cisco Unified CallManager Express
ephone usage records I-43
IP phones, associated with 8-67
IP phones, registered to 17-8, 17-41
key ephone usage records I-43
memory usage records I-23
performance polling records I-6
utilization statistics 7-2
Cisco Unified Communications Manager
cluster name, changing 2-26
configuring the syslog receiver 2-28
Media Convergence Server, running on 2-26
Cisco Unified Service Monitor. See Service Monitor
Cisco Unity
port usage records I-45
server call usage records per media I-68
server CPU usage records I-65
server dial peer call usage records I-67
server memory usage records I-64
utilization statistics 7-3
Cisco Unity, perfmon counter object B-18
Cisco Unity Connection
port usage records I-61
server
transcode and MTP session record I-69
server call usage records per media I-68
server CPU usage records I-65
server memory usage records I-64
utilization statistics 7-3
Cisco Unity Connection Center
server dial peer call usage records I-67
Cisco Unity Express
mailbox usage records I-41
memory usage records I-23
utilization statistics 7-3
CiscoView
server, specifying 20-18
CiscoWorks
Permissions Report 1-36
processes related to Operations Manager 20-39
AdapterServer 20-40
DataPurge 20-40
DevicePoolCollector 20-40
DevicePoolIntegrator 20-40
DfmBroker 20-40
DfmServer 20-40
EPMDbEngine 20-41
EPMDbMonitor 20-41
EPMServer 20-41
FHDbEngine 20-41
FHDbMonitor 20-41
FHPurgeTask 20-41
FHServer 20-41
GPF 20-41
GpfPurgeTask 20-41
INVDbEngine 20-41
INVDbMonitor 20-41
InventoryCollector 20-41
IPIUDataServer 20-41
IPIUDbEngine 20-41
IPIUDbMonitor 20-41
IPSLAPurgeTask 20-41
IPSLAServer 20-41
ITMCTMStartup 20-41
ITMDiagServer 20-41
ITMOGSServer 20-41
IVR 20-41
NOTSServer 20-41
OMHealthMonitor 20-42
PIFServer 20-42
PTMServer 20-42
QoVMServer 20-42
QOVR 20-42
QOVRDbEngine 20-42
QOVRDbMonitor 20-42
QOVRMultiProcLogger 20-42
SDRPurgeTask 20-42
SIRServer 20-42
SRSTServer 20-42
STServer 20-42
TISServer 20-42
TopoServer 20-42
VHMIntegrator 20-42
VHMServer 20-42
VsmServer 20-42
user roles 1-36
window, working with 1-27
Cleared by field 4-26
clearing
alerts, from
Service Quality Alerts display 6-4
events
from Service Quality Alert Details 6-8
events, from events display 4-16, 4-18
clients
simultaneous
in multi-customer 1-5
clients, simultaneous
in Enterprise 1-5
cloning a notification group 15-23
cluster
route pattern summry portal 3-24
cluster device discovery 8-44
running for device pool thresholds 19-38
cluster events, in Event History reports 1-17
cluster name, changing 2-26
CodeRedEntry event, description and trigger E-12
Common Services
software updates 20-16
Common Services groups 9-1, 9-9
community string
rights, setting on media server 2-28
ComponentDown event, description and trigger E-14
configuring
applications, for synthetic tests 12-3
client, for Operations Manager 1-36
DSCP traffic prioritization 2-24
IP phones, for synthetic tests 12-4
LDAP server 8-64
logging 20-19
Operations Manager 20-1
Personalized Report 18-2, 18-3
polling 19-1
Provisioning Manager 21-7
RTMT on CCM 2-34
schedules, daily purging 20-13
security 2-21
Service Monitor 21-7
Service Statistics Manager 21-9
SNMP
on Catalyst devices 20-6
on IOS-based devices 20-6
SNMP trap receiving and forwarding
trap forwarding 2-22
trap receiving port, updating 2-22
synthetic tests 12-3
thresholds 19-1
configuring Operations Manager
SNMP trap receiving and forwarding 2-22
to monitor devices 2-4
adding a phone discovery schedule 2-14
adding devices manually to Operations Manager 2-12
adding devices to the DCR from Operations Manager 2-7
configuring automatic device selection in Operations Manager 2-11
configuring manual device selection in Operations Manager 2-11
configuring the DCR in master and slave mode 2-6
device states 2-13
editing the device inventory collection schedule 2-14
scheduling inventory collection 2-14
verifying device import 2-13
configuring users to view customer folders 1-7
connectivity details
hop count 5-5
neighbor 5-5
contained devices, how Operations Manager handles 8-22
containing devices, how Operations Manager handles 8-22
Core Dump File Found event, description and trigger E-14
CPALoginFailureThresholdExceeded event, description and trigger E-15
CPATransferFailedThresholdExceeded event, description and trigger E-15
CPAVoicemailThresholdExceeded event, description and trigger E-15
CPUPegging
threshold mapping for RTMT 19-40
CPU usage records
Cisco DPA I-18
Cisco IOS gatekeeper I-21
Cisco IOS gateway I-21
Cisco Unified CallManager I-8
server
Cisco IP Contact Center I-65
Cisco Unity I-65
Cisco Unity Connection I-65
CPUUtilizationExceeded event, description and trigger E-16
creating
phone status tests 11-4
self-signed security certificates 20-34
credentials
device, editing 8-34
for Cisco Unified CallManager 8-62
credentials, configuring
device 2-9
HTTP 2-9
SNMPv3 2-9
Windows 2-9
CTI applications 17-11
CTILinkDown event, description and trigger E-17
CTI Ports Report 3-44
CTI Route Points Report 3-44
ctpPeripheralCableError event, description and trigger E-17
ctpPeripheralConfigError event, description and trigger E-18
ctpPeripheralDeviceError event, description and trigger E-18
ctpPeripheralInError event, description and trigger E-19
ctpPeripheralLinkError event, description and trigger E-19
ctpPeripheralPowerError event, description and trigger E-19
ctpPeripheralSystemError event, description and trigger E-20
CUEApplicationStatusChange event, description and trigger E-20
CUEBackupFailed event, description and trigger E-20
CUECallAgentConnectionLost event, description and trigger E-21
CUENTPIssue event, description and trigger E-21
CUEResourceExhausted event, description and trigger E-21
CUESecurityIssue event, description and trigger E-22
CUEStorageIssue event, description and trigger E-22
customer folders, creating 1-6
Customer name
NA 8-21
Customer Voice Portal
usage details I-73
customizing
event names 15-27
customizing Fault Monitor display
filtering 4-10
customizing the Events display
views, selecting 4-10
customizing threshold settings 19-34
D
daemon manager, restart 20-54
daily purging schedules, configuring 20-13
database
problems with 2.0.2 20-38
database icons, Service Level View
replication failure 5-11
replication success 5-11
databases in Operations Manager
itemEPM (event promulgation) 20-26
itemFH (Alert History) 20-26
ItemInv (inventory) 20-26
Itemipiu (IP phone information) 20-26
password for, changing 20-26
purging schedule for 20-18
qovr (Service Monitor) 20-26
Data Jitter (Enhanced UDP) tests, record format I-78
data jitter test
Cisco IOS version required 14-2
DataPhysicalDiskDown event, description and trigger E-22
DataPurge, Operations Manager-related CiscoWorks process 20-40
date and time
on Operations Manager client 1-28
on Operations Manager server 1-28
DBReplicationFailure event, description and trigger E-23
D Channel Out of Service event, description and trigger E-23
DCR
and physical discovery 8-7
configuring 8-16
deleted devices and 8-57
synchronization with Operations Manager 8-15, 8-19
automatic 8-22
manual 8-23
understanding 8-6
DCR, Display Name 8-21
deleting
batch tests 13-8
devices 8-57
groups 9-31
IP SLA-enabled device 10-5
node-to-node tests 14-16
notification group 15-24
phone status tests 11-7
Provisioning Manager links 21-9
Service Monitor links 21-5
Service Statistics Manager link 21-11
SRST tests 10-5
synthetic tests 12-21
detach Fault Monitor 4-2
Detailed Device View (DDV)
ACS and 8-4
device center, launching 8-49
device elements, viewing in detail 8-51
information by device class 8-51
device monitoring, suspending or resuming 8-56
for device components 8-57
Event Details, launching 8-49
launching from Device Report 8-38
launching from Service Level View 8-67
Launch Tools menu, using 8-49
layout 8-48
log files, where located 20-20
node-to-node test, configuring 8-49
origin of inventory and device information (VHMInteractor) 20-42
Path Analysis Tool, launching 8-49
performance counters shown in
BRI Channel Status for CCM GW A-3
BRI Channel Status for IOS GW A-3
CCM - Analog Access GW Usage A-10
CCM - CTI Manager Usage A-10
CCM GW Port Usage A-3
CCM - H323 GW Usage A-8
CCM - Location Usage A-11
CCM - Media Streaming Application Usage A-11
CCM - MOH Usage A-12
CCM - MTP Usage A-13
CCM Port and CPU Usage A-6
CCM - Transcoder A-13
CCM Usage A-8
Cisco Analog Access A-14
Cisco CallManager A-3
Cisco CallManager Attendant Console A-14
Cisco IPCC Router Usage A-15
Cisco Messaging Interface A-15
Cisco SRST Usage A-15
Cisco TFTP Server A-15
CME Usage A-16
Consolidated DSP Usage A-16
CPU Usage A-17
CU Connection Usage A-18
CUE Usage A-18
CU Usage A-18
DPA Port and CPU Usage A-19
DSP Usage A-20
E1 CAS Channel Status for IOS GW A-20
E1 PRI Channel Status for CCM GW A-21
E1 PRI Channel Status for IOS GW A-21
E1 PRI Usage for CCM GW A-21
FXO Port Usage for CCM GW A-22
FXS Port Usage for CCM GW A-22
Gatekeeper Zone Statistics A-23
Hardware Conference Bridge A-24
IOS GW Port Usage A-7
Memory Usage A-24
Server Memory Usage A-25
SIP Device Usage A-26
Software Conference Bridge A-26
T1 CAS Channel Status for CCM GW A-26
T1 CAS Channel Status for IOS GW A-27
T1 CAS Usage for CCM GW A-27
T1 PRI Channel Status for CCM GW A-28
T1 PRI Usage for CCM GW A-28
performance graphs, launching from 8-49
polling settings, configuring 8-49
SRST test, configuring 8-49
starting, from Events Details window 8-46
starting, from Service Level View 8-67
synthetic test, configuring 8-49
System Information Pane, missing value 8-48
thresholds, configuring 8-49
device
adding in Service Level View 8-72
deleting in Service Level View 8-73
finding in Service Level View 1-34
prerequisites 8-4
resuming in Service Level View 8-72
states, defined 8-18
suspending in Service Level View 8-72
unreachable 16-8
unresponsive 16-8
DEVICE_MAX_COUNT_FOR_STARTING_REPORT parameter 5-12
device-based notifications 15-10
device center
launching from Detailed Device View 8-49
launching from Event Details 4-24
device details, viewing 8-51
device groups, managing 9-1
(see also devices, managing) 8-1
about groups 9-1
ACS and 8-4
Common Services system-defined groups, working with 9-9
creating and editing groups 9-12
group membership, finalizing 9-27
group properties, editing 9-18
group summary, viewing 9-28
CS@ groups, defined 9-2
deleting groups 9-31
details of, viewing 9-28
editing 9-12
granting access to
Group Administration and Configuration page 9-11
group membership
details, viewing 9-30
refreshing 9-31
OM@ groups, defined 9-2
Operations Manager system-defined groups, working with 9-3, 9-9
rules, understanding 9-22
examples 9-27
how defined 9-23
Rules Create page, example 9-24
values for each object type 9-26
system-defined groups, working with 9-3
78XX Media Servers 9-4
Access Port Groups 9-4
Cisco Unified CallManager or Cluster 9-4
Cisco Unified Communications Applications 9-5
Digital Voice Gateways 9-6
Gatekeepers 9-6
H323 Gateways 9-6
Interface Groups 9-7
IP SLA Devices 9-6
MGCP Gateways 9-7
Phones with tests configured 9-7
SRST Devices 9-7
Switches with phones connected 9-7
Trunk Port Groups 9-8
Voice Gateways 9-8
Voice Mail Gateways 9-8
user-defined groups, working with
Access Port Groups 9-11
Interface Groups 9-11
Trunk Port Groups 9-11
device import
error messages 8-27
troubleshooting 2-15
verifying 2-13
device import, seed file 8-75
DevicePartiallyMonitored event, description and trigger E-23
device pool collector
module in polling 19-1
DeviceRestarted event, description and trigger E-24
devices
contained and containing, how Operations Manager handles 8-22
discovery 8-58
duplicate 8-21
inventory collection 2-17
monitored, IP addresses for 8-24
neighbor 5-5
overriding groups for 19-7
physical discovery
filtering 2-10
running 2-8
polling and thresholds 19-9
selecting in Operations Manager 2-11
devices, importing
into Operations Manager
automatically 8-22
manually 8-23
devices, limiting access to 9-3
devices, managing 8-1
about Device Management 8-1
ACS and 8-4
ACS device-based filtering 20-32
deleting devices 8-57
Detailed Device View, understanding 8-38
device details, viewing 8-37
device management, definition 1-18
device summary, displaying 8-18
device support 20-27
discovery status, viewing 8-62
getting started 8-1
groups 9-1
how to start 1-19
importing devices
ports and interfaces that Operations Manager manages 8-6
types of devices that Operations Manager monitors 8-5
inventory, collecting 8-35
log files for, where located 20-21
naming 8-21
overview 1-18
SNMP timeout and retries, modifying 8-63
understanding 8-18
device support 20-27
device types
mapping to devices in notifications 15-25
DfmBroker, Operations Manager-related CiscoWorks process 20-40
DfmServer, Operations Manager-related CiscoWorks process 20-40
Diagnostics view
Tools 3-10
diall peer call usage records
server
Cisco Unity Connection Center I-67
dial peer call usage
server
Cisco IOS gateway I-67
dial peer call usage records
server
Cisco IP Contact Center I-67
Cisco Unity I-67
Dial-Tone synthetic tests
about 12-2
adding 12-7
discovery
about cluster device 8-44
cluster devices 8-44
IP phone inventory collection 8-60
IP phone movement tracking 17-34
monitored devices, inventorying 8-58
schedule log files, where located 20-21
status, for devices 8-62
DNS
Unified CM addition to 8-26
DNS names, resolving 8-21
DNS resolution 8-27
DPAPortCallManagerLinkDown event, description and trigger E-24
DPAPortTelephonyLinkDown event, description and trigger E-24
dropped events 4-23
DSCP prioritization, setting 2-24
DSPFailure event, description and trigger E-24
DSP usage records I-24
duplicate
device name 8-24
IP address
for IP phone 17-32
IP address, for device 8-21
MAC address, for IP phone 17-32
Duplicate IP Address event, description and trigger E-25
E
Echo tests
Ping Echo tests 14-6
UDP Echo tests 14-9
editing
batch tests 13-8
device credentials 8-34
groups 9-12
inventory collection schedule
for devices 8-60
for phones 8-61
polling parameters 19-15
thresholds 19-33
editing the device inventory collection schedule 2-14
notifications 15-4
notifications, preventing blocking 20-13
SMTP server, specifying for 20-18
email notification
for audit logs 20-53
Emergency Call synthetic test
about 12-3
adding 12-12
emergency responder information, recording 12-24
end point 8-32
EndPointLostContact event, description and trigger E-25
End-to-End Call synthetic test
about 12-2
adding 12-9
end-to-end call test, NAT limitation 12-1, 12-23
ephone type, UC500 router configuration 8-5
ephone usage records I-43
EPMDbEngine, Operations Manager-related CiscoWorks process 20-41
EPMDbMonitor, Operations Manager-related CiscoWorks process 20-41
EPMServer, Operations Manager-related CiscoWorks process 20-41
error messages
node-to-node testing I-74
performance graphing 7-16
performance polling I-74
error messages, inventory collection 8-27
event
types monitored 1-9
event customization
logs, viewing E-81
EventCustomizationAudit.log E-81
event details
obtaining from Event Details 4-22
obtaining from Service Quality Alert Details 6-4, 6-14
Event Details page 4-23
Detailed Device View, launching 8-49
device center, launching 4-24
event details, obtaining 4-22
event properties, viewing 4-25
starting the page 4-23
layout 4-23
Path Analysis Tool, launching 4-24
performance graphs, launching 4-24
polling settings, configuring 4-24
starting, from Fault Monitor 4-23
starting, from Service Level View 5-12, 8-66
tests, configuring from
node-to-node tests 4-24
SRST tests 4-24
synthetic tests 4-24
thresholds, configuring 4-24
event flooding
rules E-75
understanding E-75
Event History
launching, from Service Level View 8-66
launching from Service Quality Alert Details 6-5, 6-15
log files for, where located 20-21
Service Quality History Report, exporting 16-10
Service Quality Report, scheduling 16-10
Event History reports
24-hour report 16-3
7-Day report 16-3
exporting, automatically 16-3
event monitoring service, configuring 2-32
event names, customizing 15-27
Event Processing Adapter log files, where located 20-21
Event Promulgation Module log files, where located 20-21
events
activating cluster-level E-81
clearing
from Service Quality Alert Details 6-8
from Service Quality Event Details 6-6, 6-16
dropped 4-23
from node-to-node tests 14-17
processed by Operations Manager, descriptions and triggers E-1
ActivePortThresholdExceeded E-5
AvailableLicenseLow E-42
AverageLatency_ThresholdExceeded E-5
CCMEDown E-5
CCMEEphoneDeceased E-5
CCMEEphoneLoginFailed E-5
CCMEEphoneRegistrationFailed E-6
CCMEKeyEphoneRegistrationChange E-7
CCMELivefeedMOHFailed E-8
CCMEMaximumConferencesExceeded E-8
CCMENightServiceChange E-8
CCMEStatusChange E-8
CodeRedStateEntered E-12
ComponentDown E-14
CPALoginFailureThresholdExceeded E-15
CPATransferFailedThresholdExceeded E-15
CPUUtilizationExceeded E-16
CTILinkDown E-17
CUEApplicationStatusChange E-20
CUEBackupFailed E-20
CUECCMConnectionLost E-21
CUENTPIssue E-21
CUEResourceExhausted E-21
CUESecurityIssue E-22
CUEStorageIssue E-22
DataPhysicalDiskDown E-22
DBReplicationFailure E-23
DevicePartiallyMonitored E-23
DPAPortCallManagerLinkDown E-24
DPAPortTelephonyLinkDown E-24
Duplicate E-25
FanDegraded E-26
FanDown E-26
Flapping E-27
HighAnalogPortUtilization E-28
HighBackplaneUtilization E-28
HighBroadcastRate E-29
HighBufferMissRate E-29
HighBufferUtilization E-29
HighDiscardRate E-31
HighErrorRate E-31
HighPortUtilization E-32
HighResourceUtilization E-33
HighUtilization E-34
HTTPInaccessible E-35
IDEATAPhysicalDiskDown E-36
InformAlarm E-37
InterfaceOperationallyDown E-37, E-38
IPCCNotifications E-38
JitterDS_ThresholdExceeded E-39
MajorAlarm E-44
MWIOnTimeExceeded E-45
NicDown E-46
NodeToNodeTestFailed E-46
OperationallyDown E-48
OutOfRange E-48
PacketLossDS_ThresholdExceeded E-49
PerformancePollingStopped event E-49
PhoneReachabilityTestFailed event E-50
PhoneUnregThresholdExceeded event E-50
PimDown E-50
PowerSupplyDegraded E-51
PowerSupplyDown E-51
QualityDroppedBelowThreshold E-51
RegistrationResponseTime_ThresholdExceeded E-52
RepeatedRestarts E-52
RingBackResponseTime_ThresholdExceeded E-53
RoundTripResponseTime_ThresholdExceeded E-53
RouteListExhausted E-53
SCSIControllerDown E-55
SCSIDriveDown E-56
SensorDown E-57
ServiceDown E-58
Service Quality Issue E-58
SRSTEntered E-60
SRSTRouterFailure E-61
SRSTSuspected E-61
StateNotNormal E-61
SyntheticTestFailed E-62, E-63
TemperatureHigh E-63
TemperatureSensorDegraded E-64
TemperatureSensorDown E-64
TotalTimeUsedThresholdExceeded E-65
UMRCommunicationError E-66
UnityFailOverOccured E-67
Unresponsive E-68
VoicePortOperationallyDown E-68
Service Quality
ServiceQualityIssue E-58
stored Alert History on, obtaining all 16-4
searching by alert ID 16-6
searching by date 16-7
searching by device 16-5
searching by event ID 16-5
searching by group 16-7
stored Service Quality History on, obtaining all 16-11
searching by Cisco 1040 ID 16-13
searching by codec 16-12
searching by date 16-14
searching by destination 16-12
searching by MOS 16-11
searching by phone model 16-13
suppressing E-72
unsuppressing E-72
when high CPU utilization occurs 4-23
Events display
customizing
views, selecting 4-10
how and when to use 4-21
log files, where located 20-21
starting additional displays from
Detailed Device View 8-46
views, selecting 4-10
events display
layout 4-3
number of records viewable 4-7
ExcessiveFragmentation event, description and trigger E-25
ExchangeLoginFailed event, description and trigger E-25
ExpertAdvisorySystemDown event, description and trigger E-26
exporting
batch test results 13-12
data from reports 1-31
devices 8-15
Event History reports, automatically 16-3
IP phone outage status reports, automatically 17-33
node-to-node test details 14-21
Personalized Report, automatically 18-11
Service Quality History reports, automatically 16-10
video phone status change reports, automatically 17-60
F
FanDegraded event, description and trigger E-26
FanDown event, description and trigger E-26
FAT partitions 20-25
Fault Monitor
auto-update delay time 4-4
customizing
filtering 4-10
detach Fault Monitor 4-2
settings preferences, columns 4-22
settings retained during your login session 4-10
settings saved across login sessions 4-10
starting additional displays from
Event Details page 4-23
tool buttons on 4-9
Fault Summary tab, description 4-6
FHDbEngine, Operations Manager-related CiscoWorks process 20-41
FH DB fragmentation, fixing 20-39
FHDbMonitor, Operations Manager-related CiscoWorks process 20-41
FHPurgeTask, Operations Manager-related CiscoWorks process 20-41
file ownership 20-24
filters
in Service Quality Alerts display 6-4, 6-13
resetting, in Service Quality Alerts 6-13
filters, in
Fault Monitor display 4-10
IP phone reports 17-19
video phone report 17-52
flapping and restarts, how Operations Manager calculates G-1
Flapping event, description and trigger E-27
flooding, event control E-72, E-75
format of import file
for batch test 13-2
for node-to-node test 14-14
for phone status test 11-5
for SRST test 10-7
for synthetic test 12-15
fragmentation, fixing 20-39
G
gatekeeper registration delay test
adding 14-10
Cisco IOS version required 14-2
IP SLA version required 14-2
gatekeepers
Cisco IOS performance polling records I-6
CPU usage records I-21
memory usage records I-23
utilization statistics 7-2
zone usage records I-19
Gateway
DSP Utilization Summary 3-35
Event Summary 3-35
Resource Utilization Summary 3-36
Summary portlet 3-35
Voice Interface 3-36
gateways
Cisco IOS, utilization statistics for 7-3
CPU usage records I-21
MGCP port usage records 7-2
Gateway view 3-34
generic interface and port performance threshold categories 19-51
broadcast threshold 19-52
collision threshold 19-52
discard threshold 19-52
error threshold 19-52
error traffic threshold 19-52
queue drop threshold 19-52
utilization threshold 19-52
getting started
with Service Level View 5-1
getting started with Operations Manager 1-26
alerts, responding to 1-36
objects and groups, selecting 1-33
Operations Manager windows, working with 1-27
CiscoWorks window 1-27
dates and times displayed 1-28
Enter key versus buttons 1-28
multiple windows 1-27
page not displayed, reasons for 1-27
performance graphs 7-1
reports 1-29
displays with more than 1,000 records 1-31
exporting data from 1-31
paging and sorting 1-31
printing 1-32
security alerts, responding to 1-36
user roles, understanding 1-36
GPF, Operations Manager-related CiscoWorks process 20-41
GpfPurgeTask, Operations Manager-related CiscoWorks process 20-41
Graphics Utility, log files, where located 20-21
graphs
launching
from Alert Details 4-24
from Detailed Device View 8-49
graphs. See performance graphs
groups
Common Services
overview 9-1
system-defined 9-9
configuring from Service Level View 8-73
selecting in Fault Monitor 4-10
H
HardDiskError event, description and trigger E-27
Hardware Failure event
activating in sysLogConfig.xml E-81
HardwareFailure event, description and trigger E-27
HigDigitalPortUtilization event, description and trigger E-30
HighAnalogPortUtilization event, description and trigger E-28
HighBackplaneUtilization event, description and trigger E-28
HighBroadcastRate event, description and trigger E-29
HighBufferMissRate event, description and trigger E-29
HighBufferUtilization event, description and trigger E-29
HighCollisionRate event, description and trigger E-29
HighDiscardRate event, description and trigger E-31
HighErrorRate event, description and trigger E-31
HighPortUtilization event, description and trigger E-32
HighResourceUtilization event, description and trigger E-33
HighTrunkUtilization event, description and trigger E-34
HighUtilization event, description and trigger E-34
hop-by-hop latency, viewing 8-68
HTTP ACS Administrator login 20-30
HTTPInaccessible event, description and trigger E-35
I
IAJitterDS_ThresholdExceeded event, description and trigger E-35
IBMDiskTrapEvent, description and trigger E-35
ICMP polling F-1
coordinating SNMP polling with F-3
how Operations Manager calculates polling intervals F-4
ICTCallThrottlingStart event, description and trigger E-36
IDEATAPhysicalDiskDown event, description and trigger E-36
IDUs (Incremental Device Updates)
general information 20-27
import file format
for batch tests 13-2
for node-to-node tests 14-14
for phone status tests 11-5
for SRST tests 10-7
for synthetic tests 12-15
ImportFiles directory
and batch tests 13-2
and node-to-node tests 14-13
and synthetic tests 12-14
location of 12-14
importing
batch tests 13-2
devices from the DCR
troubleshooting 8-26
node-to-node tests 14-13
phone status tests 11-4
SRST information 10-6
synthetic tests 12-14
importing devices. See device import
InformAlarm event, description and trigger E-37
installing Windows SNMP Service 20-45
InsufficientFreeHardDisk event, description and trigger E-37
InsufficientFreeMemory event, description and trigger E-37
InsufficientFreeVirtualMemory event, description and trigger E-38
interface and port flapping threshold categories 19-52
interface and port performance threshold categories
broadcast threshold 19-52
collision threshold 19-52
discard threshold 19-52
error threshold 19-52
error traffic threshold 19-52
queue drop threshold 19-52
Interface Groups, threshold settings, customizing for 19-34
interfaces
overriding groups 19-7
polling and thresholds 19-9
INVDbEngine, Operations Manager-related CiscoWorks process 20-41
INVDbMonitor, Operations Manager-related CiscoWorks process 20-41
Inventory Analysis report
for IP phones
understanding 17-15
when to use 17-2
for video phones
understanding 17-49
when to use 17-35
inventory collection
cluster device discovery 8-44
schedule, for devices
editing 8-60
resuming 8-60
suspending 8-60
schedule, for phones
deleting 8-62
editing 8-61
inventory collection, scheduling 2-14
Inventory Collection in Progress device state, defined 8-18
InventoryCollector, Operations Manager-related CiscoWorks process 20-41
Inventory Collector log files for, where located 20-22
Inventory database (itemInv), changing password for 20-26
Inventory Interactor log files, where located 20-22
Inventory Services log files, where located 20-22
IP address
local or private 8-25
IP addresses
duplicate 8-21
for monitored devices 8-24
IP Address Report
NAT support 8-25
IP Address Report, viewing 8-24
IPCCDualStateNotification event, description and trigger E-38
IPCC Enterprise
utilization statistics 7-3
IPCCSingleStateNotification event, description and trigger E-38
IP Communicators report, understanding 17-15
IPIUDataServer, Operations Manager-related CiscoWorks process 20-41
IPIUDbEngine, Operations Manager-related CiscoWorks process 20-41
IPIUDbMonitor, Operations Manager-related CiscoWorks process 20-41
IP phone outage status, log files for, where located 20-21
IP phone outage status reports
exporting, automatically 17-33
purging, manually 17-33
IP phone reports
filtering 17-19
launching a web interface from 17-23
overview of 17-1
understanding 17-15
IP phones
Cisco 7960, and synthetic tests 12-3
Cisco Unified CallManager, associated with 8-67
Cisco Unified CallManager Express, associated with 8-67
configuring for synthetic tests 12-4
phone extension numbers, recording 12-5
target phone requirements, meeting 12-5
extensions, multiple, and phone status tests 11-6
inventory collection, understanding phone movement tracking 17-34
inventory collection schedule 8-60
adding 8-61
editing 8-61
viewing 8-60
lines, shared, and phone status tests 11-6
maximum number supported 20-15
searching for 17-1
web interface, launching 17-23
IP phones, managing
configuring for synthetic tests 12-4
Phone Registration synthetic tests
about 12-2
adding 12-7
IP SLA 11-1
API library 20-21
definition 1-20
IP SLA Responder 10-3
ping 11-1
versions required for node-to-node tests 14-2
IPSLAPurgeTask, Operations Manager-related CiscoWorks process 20-41
IPSLAServer, Operations Manager-related CiscoWorks process 20-41
itemFh database 20-37
itemInv database 20-37
Itemipiu database 20-26
ITMCTMStartup, Operations Manager-related CiscoWorks process 20-41
ITMDiagServer, Operations Manager-related CiscoWorks process 20-41
ITMOGSServer, Operations Manager-related CiscoWorks process 20-41
IVR, Operations Manager-related CiscoWorks process 20-41
J
jitter, Service Quality alert, caused by 6-5, 6-15
JitterDS_ThresholdExceeded event, description and trigger E-39
JitterSD_ThresholdExceeded event, description and trigger E-39
K
key ephone usage records I-43
L
launching Operations Manager 1-5
Launch Tools menu
on Alert Details page 4-24
on Detailed Device View 8-49
LDAP server, configuring 8-64
LicenseExpirationWarning event, description and trigger E-40
LicenseExpired event, description and trigger E-39
licenses
limitations on Diagnostics tab 15-3
licensing
device limits 1-37
Service Monitor 6-1
system limits 20-15
local DNS name, NAT-enabled device 8-25
Local RBAC
customizing user roles 20-29
user roles, configuring 20-28
users, configuring 20-28
LocationBWOutofResources event, description and trigger E-40
log file
maintaining 20-43
log files
maximum size before overwrite 20-20
viewing and maintaining 20-20
where located
adapterServer.log 20-21
ADD.log 20-21
CiscoCallManagerOrClusterGroupingError.log 20-22
DDV.log 20-20
DeviceManagement.log 20-21
DevicePoolServer.log 20-21
dfmEvents.log 20-21
EPM.log 20-21
EventCustomizationAudit.log E-81
EventCustomizationsAudit.log 20-21
FHCollector.log 20-21
FHUI.log 20-21
Interactor.log 20-22
InventoryCollector.log 20-22
ipthr.log 20-23
nos.log 20-23
PhoneReachability.log 20-21
Poller.log 20-20
PollingThresholdAdapter.log 20-23
Rediscovery.log 20-21
SRST monitoring logs 20-23
STIntegratorUI.log 20-24
TGU.log 20-21
TISServer.log 20-22
vgm.log 20-24
vhmEvents.log 20-21
VHMSTIntegrator.log 20-24
VHMSTIntegratorOperation.log 20-24
logging, configuring 20-19
LogPartitionHighWaterMarkExceeded
threshold mapping for RTMT 19-41
LogPartitionLowWaterMarkExceeded
threshold mapping for RTMT 19-40
LowActivePartitionAvailableDiskSpace
threshold mapping for RTMT 19-40
LowAvailableDiskSpace
threshold mapping for RTMT 19-41
LowAvailableInboxLicenses, description and trigger E-42
LowAvailableSubscriberLicenses event, description and trigger E-42
LowAvailableVirtualMemory
threshold mapping for RTMT 19-41
LowInactivePartitionAvailableDiskSpace
threshold mapping for RTMT 19-41
LowSwapPartitionAvailableDiskSpace
threshold mapping for RTMT 19-41
LowSwapPartitionAvailableDiskSpace event, description and trigger E-44
M
mailbox usage records, for Cisco Unity Express I-41
MajorAlarm event, description and trigger E-44
MDF type 8-21
MDF type, unknown 8-21
Media Resources Report 3-44
media servers, setting up for use with Operations Manager
Cisco Unified Communications Manager 2-26
Cisco Unified Communications Manager cluster name, changing 2-26
syslog receiver 2-28
Meeting Place
server utilization records I-70
memory, perfmon counter object B-18
memory usage records
Cisco IOS gatekeeper I-23
Cisco IOS gateway I-23
Cisco Unified CallManager Express I-23
Cisco Unity Express I-23
server
Cisco IP Contact Center I-64
Cisco Unified CallManager I-64
Cisco Unity I-64
Cisco Unity Connection I-64
SRST devices I-23
Message-Waiting Indicator synthetic test
about 12-3
failure, after Cisco Unified CallManager upgrade 12-14
information for, recording 12-25
metrics. See statistics
MGCP Gateway Report 3-44
MGCP port, definition 3-13, 3-21, 3-25, 3-28, 3-39
MIB log file, viewing 20-46
MIBs
notification MIB
GenAlarmEntry object type, attribute definitions D-17
notification MIB, definition D-1
MinorAlarm event, description and trigger E-44
modifying
device count limit for reports 5-12
notification group
device-based 15-10
Service Quality-based 15-14
Monitored device state, defined 8-18
monitoring
Operations Manager process health 20-50
Monitoring Dashboards
overview 1-10
monitoring devices
configuring Operations Manager for 2-4
configuring supported NMS environments for device import 2-5
getting started 2-5
Monitoring Suspended device state, defined 8-18
MOS
violation trap E-58
MosCQDS_ThresholdExceeded event, description and trigger E-45
MosLQDS_ThresholdExceeded event, description and trigger E-45
multiple end-customer
no discovery allowed 8-62
multiple end-customer deployment
authorization/authentication 20-54
multiple end-customer views
NAT support 1-7
using 1-6
multiple end-customer views, using 1-6
multiplicity 20-18
IP Address Report 8-25
MWIOnTimeExceeded event, description and trigger E-45
N
names, devices' 8-21
NAT-enabled
IP Address Report 8-25
local DNS name 8-25
local IP address 8-25
NAT environment
limitations
synthetic end-to-end call test 12-1, 12-23
NAT support in multiple end-customer views 1-7
NAT support in OM 20-18
neighbor device, viewing 5-5
NicDown event, description and trigger E-46
NMS integration 2-21
NMSROOT
about 20-25
directory, where located 10-6, 12-15
NoConnectionToPeer event, description E-46
NodeToNodeTestFailed event, description and trigger E-46
node-to-node test graphs, configuring from Service Level View 8-71
node-to-node tests
adding multiple tests
test files, formatting for import 14-14
test Import file, creating 14-13
adding single test 14-2
gatekeeper registration delay 14-10
Ping Echo 14-6
Ping Path Echo 14-7
UDP Echo 14-9
configuring
from Detailed Device View 8-49
from Event Details 4-24
from Service Level View 8-70
data files
error messages I-74
format of I-74
location of I-1
naming convention I-1
data files, managing
applications that require exclusive lock on 14-24
automatic purging of 14-23
backing up 14-23
saving to another system 14-24
deleting a test 14-16
failures, listed 20-15
graphs
available statistics for 7-6
configuring from Service Level View 8-71
overview 1-21
Personalized Report, including in 18-2
statistics 7-6
working with 14-1
notification
mapping device types 15-25
notification group
cloning 15-23
deleting 15-24
device-based
adding 15-10
modifying 15-10
Service Quality-based
adding 15-14
modifying 15-14
viewing 15-23
notification groups
guidelines 15-10
notification MIB D-1
definition D-1
GenAlarmEntry object type, attribute definitions D-17
notifications 15-1
configuring 15-8
e-mail, preventing blocked 20-13
e-mails, sending as 15-4
event names, customizing 15-27
event sets, configuring 15-4
overview 1-18
resuming 15-24
SNMP traps, sending as 15-3
suspending 15-24
syslogs, sending as 15-4
understanding 15-1
Notifications, log files for, where located 20-23
NOTSServer, Operations Manager-related CiscoWorks process 20-41
O
object groups. See device groups, managing 9-1
OMHealthMonitor
email notification of audit logs 20-53
stopping and restarting 20-50
OperationallyDown event, description and trigger E-48
Operations Manager
upgrading to 2.2 20-36
Operations Manager, configuring and administering 20-1
changes, applying 20-4
Operations Manager Configuration, using 20-1
scheduled tasks 20-4
SNMP traps, forwarding and receiving 20-5
enabling devices to send traps to Operations Manager 20-6
integrating with other trap daemons 20-8
System Status report, viewing 20-13
Operations Manager event names, customizing 15-27
Operations Manager ping, enabling 11-7
OutOfDiskSpace event, description and trigger E-48
OutOfRange event, description and trigger E-48
overriding groups
devices 19-7
interfaces 19-7
port 19-7
P
packet loss, Service Quality alert, caused by 6-5, 6-15
PacketLossDS_ThresholdExceeded event, description and trigger E-49
PacketLossSD_ThresholdExceeded event, description and trigger E-49
Partially Monitored device state
caused by 8-28
defined 8-18
password for Operations Manager databases, changing 20-26
Path Analysis Tool, launching 8-68
from Service Level View 8-68
Path Analysis Tool, launching, from Detailed Device View 8-49
Path Analysis Tool, launching, from Event Details 4-24
Path Echo tests. See Ping Path Echo tests 14-7
perfmon counter object
Cisco Analog Access B-10
Cisco CallManager Attendant Console B-6
Cisco CTI Manager device B-10
Cisco CtiManager device B-9
Cisco H323 B-11
Cisco HW Conference Bridge device B-15
Cisco location B-11
Cisco Media Streaming Application B-12
Cisco Messaging Interface B-6
Cisco MGCP BRI CAS device B-8
Cisco MGCP FXO device B-9
Cisco MGCP FXS device B-9
Cisco MGCP gateway B-6
Cisco MGCP PRI device B-8
Cisco MGCP T1 CAS device B-7
Cisco MOH device B-14
Cisco MTP server B-15
Cisco Personal Assistant B-15
Cisco SIP B-16
Cisco Software Conference Bridge device B-16
Cisco TFTP B-17
Cisco transcode device B-17
Cisco Unified CallManager B-4
Cisco Unity B-18
processor B-19
voice applications
memory B-18
processor B-19
performance counters. See Detailed Device View (DDV)
performance degradation
troubleshooting 20-43
performance graphs
and polling 19-27
error messages 7-16
how to use 7-1
launching from Service Level View 8-69
merged 7-14
default 7-14
scaled 7-14
showing all 7-12
troubleshooting 7-7
utilization statistics
node-to-node tests 7-6
node-to-node-tests 7-6
working with 7-9
performance polling
data files
format of I-2
location of I-1
naming convention I-1
disabling 19-15
enabling 19-15
error messages I-74
graphs, troubleshooting 7-15
voice utilization settings for 19-27
PerformancePollingStopped event, description and trigger E-49
performance statistics, displaying 7-1
Permissions Report, CiscoWorks 1-36
Personalized Report
definition 18-1
exporting, automatically 18-11
scheduling 18-11
summary 18-4
using 18-1
phone, finding in Service Level View 1-34
phone reachability log files, where located 20-21
PhoneReachabilityTestFailed event, description and trigger E-50
phone report, launching from Service Level View 8-67
phone status tests
adding a phone status test 11-4
compared to
phone tests, batch 13-13
deleting 11-7
details, viewing 11-7
failures, listed 20-15
getting started 11-1
before you add a test 11-2
maintaining tests 11-2
import file format 11-5
modifying 11-6
overview 1-20
Personalized Report, including in 18-2
phone tests
cluster portlet 3-15, 3-30, 3-33
phone tests, batch
defined 13-13
using 13-1
phone tests, compared to
phone status tests 13-13
synthetic tests 13-13
PhoneUnregThresholdExceeded event, description and trigger E-50
physical connectivity, viewing 5-5
physical discovery
and DCR 8-7
and ping sweep 2-8, 2-10, 8-13, 8-41
and seed devices 2-8, 2-10, 8-13, 8-41
PIFServer, Operations Manager-related CiscoWorks process 20-42
PimDown event, description and trigger E-50
ping
enabling Operations Manager 11-7
IP SLA 11-1
ping echo tests
adding 14-6
Cisco IOS version required for 14-2
IP SLA version required for 14-2
ping path echo tests
adding 14-7
record format
for end-to-end statistics I-78
for hop-by-hop statistics I-77
polling
ACS and 19-14
and user-defined groups 19-27
applying configuration changes 19-69
changing settings 19-10, 19-14
creating read-only user for CCM 8-11
customizing
access port settings 19-34
interface group settings 19-34
trunk group settings 19-34
data settings 19-21
how settings are applied 19-2
performance I-2
polling, data settings
access port settings
minimum and maximum values 19-21
usage notes for 19-21
connector port settings
minimum and maximum values 19-21
usage notes 19-21
environment settings
minimum and maximum values 19-21
usage notes 19-21
processor and memory utilization settings
minimum and maximum values 19-21
usage notes 19-21
reachability settings
minimum and maximum values 19-21
polling, voice health settings
by device group 19-24
minimum and maximum values 19-23
polling, voice utilization settings 19-27
by device group 19-28
Polling and Threshold Adapter log files, where located 20-23
polling and thresholds 19-1
about 19-1
ACS and 19-31
changing settings 19-10, 19-14
configuring 19-1
ICMP polling F-1
ICMP polling, coordinating SNMP polling with F-3
parameters, managing
changes, how applied 19-19
default polling parameters, restoring 19-20
device functions and polling settings, understanding 19-20
editing 19-15
viewing 19-14
priorities, setting 19-3
settings applied to devices 19-2
SNMP polling F-2
coordinating with ICMP polling F-3
how the SNMP poller works F-3
requests to optimize polling, consolidating F-3
SNMP versions supported by OM F-1
thresholds, managing 19-30
default values, restoring 19-39
editing 19-33
threshold parameter and event matrix values 19-63
viewing 19-30
See also threshold parameters, minimum and maximum settings 19-63
See also polling settings for device functions 19-20
polling rates
changing RTMT 2-34
polling settings
configuring
from Detailed Device View 8-49
from Event Details 4-24
from Service Level View 8-71
data settings
by device group 19-22
environment 19-21
ports and interfaces 19-21
processor and memory 19-21
reachability 19-21
voice health settings
by device group 19-24
voice utilization settings
by device group 19-28
which applied 19-2
port
MGCP definition 3-13, 3-21, 3-25, 3-28, 3-39
portal
using search 3-11
portlet reports, list 3-44
ports
Operations Manager incoming ports (table) 20-9
overriding groups 19-7
types supported by
Cisco IOS gateway I-12
Cisco Unified CallManager I-8
MGCP gateway I-10
usage records
Cisco IOS gateway I-12
Cisco Unified CallManager I-8
Cisco Unity Connection I-61
MGCP gateway I-10
ports and interfaces that Operations Manager manages 8-6
port usage records, for Cisco Unity I-45
PowerSupplyDegraded event, description and trigger E-51
PowerSupplyDown event, description and trigger E-51
Preferences
NAT support 20-18
prerequisites
device 8-4
Presence Server
connection management info details I-72
engine info details I-72
server session and login records I-71
printing
batch test results 13-12
node-to-node test details 14-20
reports 1-32
processed SNMP traps C-1
processes in Operations Manager, monitoring 20-50
processor, perfmon counter object B-19
protocols used by Operations Manager 20-9
Provisioning Manager
accessing 21-7
adding link from Operations Manager 21-8, 21-10
deleting link from Operations Manager 21-9
editing server parameters 21-8
PTMServer, Operations Manager-related CiscoWorks process 20-42
purging schedule, configuring 20-13
Q
QoVMServer, Operations Manager-related CiscoWorks process 20-42
QOVR, Operations Manager-related CiscoWorks process 20-42
qovr database 20-26
QOVRDbEngine, Operations Manager-related CiscoWorks process 20-42
QOVRDbMonitor, Operations Manager-related CiscoWorks process 20-42
QOVRMultiProcLogger, Operations Manager-related CiscoWorks process 20-42
quality, voice, and UDP jitter for VoIP test 14-4
Quality Dropped Below Threshold event, description and trigger E-51
R
real-time transport protocol 14-11
real-time transport protocol test
Cisco IOS version required 14-2
IP SLA version required 14-2
Reason for clear field 4-26
RegistrationResponseTime_ThresholdExceeded event, description and trigger E-52
registration response time threshold, setting, in node-to-node tests 14-10
remote Cisco Unified CallManager 10-2
RepeatedRestarts event, description and trigger E-52
reports
device count limit 5-12
reports, sorting 1-31
resetting
filters
Service Quality Alerts 6-13
resolving DNS names 8-21
Resource Manager Essentials
server, specifying 20-18
restart
Operations Manager behavior 20-54
restarts
and flapping, how Operations Manager calculates G-1
restoring
data 20-35
default polling parameters 19-20
default thresholds 19-39
resuming
batch test 13-10
device monitoring 8-56
inventory collection for devices 8-60
notifications 15-24
RFactorDS_ThresholdExceeded E-53
RingBackResponseTime_ThresholdExceeded event, description and trigger E-53
RoundTripResponseTime_ThresholdExceeded event, description and trigger E-53
round-trip response time threshold, setting in node-to-node tests 14-7, 14-9
route group
utilization and call volume data 3-24
route group utilization I-66
RouteListExhausted event, description and trigger E-53
RTMT
configuring on CCM 2-34
RTMTDataMissing event, description and trigger E-54
RTMT thresholds
synchronizing 19-44
viewing 19-39
RTPPacketLossDS_ThresholdExceeded event, description and trigger E-54
rules for device groups, understanding 9-22
examples 9-27
how defined 9-23
Rules Create page, example 9-24
values for each object type 9-26
running on 2-26
S
scheduling
database purging 20-18
Personalized Report 18-11
phone status testing 11-4, 11-7
reports, automatic export of
Event History 16-3
IP Phone Outage Status reports 17-33
Service Quality Event History 16-10
video phone status changes 17-60
synthetic tests 12-22
SCSIControllerDown event, description and trigger E-55
SCSIDriveDown event, description and trigger E-56
searching for Event History
by device 16-5
by event ID 16-5
by group 16-7
See also searching for Service Quality History 16-6
searching for IP phones
by Cisco Unified CallManager or cluster 17-8
by device pool 17-7
by extension 17-3
by IP address 17-3
by MAC address 17-3
by partition name 17-7
by registration status 17-7
by SRST mode 17-7
by SRST router 17-9
by switch 17-8
by VLAN 17-7
searching for Service Quality History
by Cisco 1040 16-13
by Codec 16-12
by date 16-14
by destination 16-12
by MOS 16-11
by phone model 16-13
searching for video phones
by Cisco Unified CallManager or cluster 17-41
by extension 17-37
by IP address 17-37
by MAC address 17-37
by registration status 17-40
by SRST mode 17-40
by SRST router 17-41
by switch 17-41
by VLAN 17-39
searching in portal 3-11
security
alerts, Windows 1-36
certificate
CiscoWorks, installing 1-36
self-signed, creating 20-34
community string
rights, setting on media server 2-28
device-based filtering 9-3
file ownership and protection 20-24
Internet Explorer and Operations Manager 1-27
SNMPv3 20-26
Windows 2003 and Operations Manager 1-27
security, configuring 2-21
seed file, device import 8-75
seed file format. See import file format
self-signed security certificates, creating 20-34
SensorDown event, description and trigger E-57
ServerUnreachable event, description and trigger E-59
ServiceDown event, description and trigger E-58
Service Level View
about 5-1
administration pages, launching 8-73
database icons, replication status 5-11
Detailed Device View, starting 8-67
device search tool 1-34
Event History, launching 8-66
find device 1-34
find phone 1-34
getting started 5-1
groups, configuring 8-73
launching Event Details page from 5-12
layout, understanding 5-2
legend 5-7
node-to-node test graphs, configuring 8-71
node-to-node tests, configuring 8-70
Path Analysis Tool, launching 8-68
performance graphs, launching 8-69
phone report, launching 8-67
phone search tool 1-34
polling settings, configuring 8-71
SRST tests, configuring 8-71
starting additional displays from Event Details 8-66
synthetic tests, configuring 8-70
thresholds, configuring 8-71
tools, authorization for 8-66
tools, launching 8-66
tree-based view 1-34
using 5-1
Service Monitor
adding link from Operations Manager 21-4
adding to Operations Manager 2-20
configuring 21-7
configuring trap receivers for Operations Manager 21-7
database 20-26
deleting link from Operations Manager 21-5
editing server parameters from Operations Manager 21-5
launching home page from Operations Manager 21-6
starting 21-7
Service Quality Aggregation 6-9
Service Quality Alert Details
event details, obtaining 6-4, 6-14
events associated with an alert, viewing 6-4, 6-14
Service Quality Alerts
icons, alert severity 6-4, 6-15
layout, understanding 6-3, 6-11
views, selecting for 6-4
Service Quality-based notifications 15-14
Service Quality Events
overview 1-17
service quality events
customizing auto clear E-80
Service Quality History
understanding 16-14
Service Quality History reports
24-hour report 16-10
7-Day report 16-10
exporting, automatically 16-10
scheduling 16-10
ServiceQualityIssue event, description and trigger E-58
ServiceQualityThresholdCrossed E-59
Service Statistics Manager
accessing 21-9
deleting a link from Operations Manager 21-11
editing server parameters 21-10
launching a home page from Operations Manager 21-11
SIP device usage records I-63
SIP Trunk Out of Service event, description and trigger E-59
SIP Trunk Partially in Service event, description and trigger E-60
SIRServer, Operations Manager-related CiscoWorks process 20-42
SNMP
configuring
retries 2-16
timeout 2-16
polling F-2
coordinating with ICMP polling F-3
how the SNMP poller works F-3
requests to optimize polling, consolidating F-3
SNMP versions supported by OM F-1
services, setting for voice applicationssecurity
voice applications 2-28
SNMPv3 20-26
system application MIB log file, viewing 20-46
timeout 8-27
timeout and retries, configuring 2-16
timeout and retries, modifying 8-63
trap
forwarding parameters 20-18
notifications 15-3
port, receiving 20-18
read community string 20-18
trap receiving and forwarding, configuring 2-21
trap forwarding, configuring 2-22
trap receiving port, updating 2-22
traps, enabling devices to send 2-22
traps
CISCO-ACCESS-ENVMON-MIB Traps C-6
CISCO-CONFIG-MAN-MIB Traps C-6
CISCO-CONTENT-ENGINE-MIB Traps C-6
CISCO-DEVICE-EXCEPTION-REPIRTING-MIB Traps C-6
CISCO-ENVMON-MIB Traps C-6
CISCO-ISDN-MIB traps C-3
CISCO-RHINO-MIB traps C-7
CISCO-RTTMON-MIB traps C-7
CISCO-SRST-MIB traps C-4
CISCO-STP-MIB traps C-7
CISCO-VLAN-MEMBERSHIP-MIB Traps C-7
CISCO-VPDN-MGMT-MIB Traps C-8
CISCO-VTP-MIB traps C-8
IBM-SYSTEM-RAID MIB C-3
MeetingPlace C-4
Repeater MIB C-7
TELEPRESENCE-MIB trap C-5
traps, forwarding and receiving 20-5
enabling devices to send traps to Operations Manager 20-6
integrating with other trap daemons 20-8
traps, processed C-1
CISCO-CCME-MIB traps C-4
CISCO-CONTACT-CENTER-APPS-MIB traps C-5
CISCO-STACK-MIB traps C-3
CISCO-UNITY-EXPRESS-MIB traps C-4
standard SNMP traps (RFC 1215) C-2
traps, Service Monitor-related C-3
unidentified traps C-8
V1 traps F-1
V2 traps F-1
V3 traps F-1
versions supported F-1
SNMP, using to manage Operations Manager 20-44
SNMP queries, configuring for 20-45
Windows SNMP Service, enabling or disabling 20-46
Windows SNMP Service, installing and uninstalling 20-45
Windows SNMP Service status, determining 20-45
SNMP queries, configuring security for 20-46
SNMP credentials, configuring 2-9
SNMP MIBs, Operations Manager support for
host resource MIB implementation H-1
system application MIB implementation H-1
resource MIB tables H-2
sample MIB walk H-7
SNMP unidentified traps C-8
SoftwareAlarm event, description and trigger E-60
software updates 20-16
sorting reports 1-31
SRST devices
IP phones associated with 17-9
memory usage records I-23
performance polling records I-6
polling 10-4
usage records I-44
utilization statistics 7-3
video phones associated with 17-41
SRSTEntered event, description and trigger E-60
SRST IP phone report, understanding 17-15
SRST poll settings, using 10-1
deleting 10-5
deployment and configuration 10-2
getting started 10-1
log file, where located 20-23
SRST information, maintaining
import file, formatting 10-7
SRST information, importing 10-6
unreachable SRST devices 10-3
SRSTRouterFailure event, description and trigger E-61
SRSTServer, Operations Manager-related CiscoWorks process 20-42
SRSTSuspected event, description and trigger E-61
SRST tests, configuring
from Detailed Device View 8-49
from Event Details 4-24
from Service Level View 8-71
SSL 20-25
enabling 20-25
starting
OMHealthMonitor 20-53
Operations Manager from the server 1-26
Operations Manager processes 20-39
Service Quality Alerts display 6-2, 6-10
starting Operations Manager
adding home page to Internet Explorer trusted site zone 2-20, 2-24
URL 2-19
start trace 8-68
StateNotNormal event, description and trigger E-61, E-62
StateNotNormal events, description and trigger E-61
statistics
node-to-node tests
latency 7-6
packet loss 7-6
quality 7-6
registration response time 7-6
round-trip response time 7-6
performance polling
calls 7-2
channel utilization 7-2
CPU usage 7-2
inbound ports 7-3
IP phones registered 7-2
memory usage 7-2
outbound ports 7-3
PBX ports 7-2
port utilization 7-2
resource utilization 7-2
route group utilization 7-2
route list utilization 7-2
zone utilization 7-2
stopping
OMHealthMonitor 20-53
stopping Operations Manager processes 20-39
STServer, Operations Manager-related CiscoWorks process 20-42
Subscriber License Violated, description and trigger E-62
support, device 20-27
suppressing events E-72
suspending
batch test 13-10
inventory collection for devices 8-60
notifications 15-24
switch
phones connected to 17-8, 17-41
synchronize, RTMT thresholds 19-44
SyntheticTestFailed event, description and trigger E-62
synthetic tests
cluster view 3-31
server summary portlet 3-40
summary portlet 3-15
synthetic tests, working with 12-1
about testing 12-1
adding tests 12-6
Dial-Tone 12-7
Emergency Call 12-12
End-to-End Call 12-9
Message-Waiting Indicator 12-13
Phone Registration 12-7
TFTP Download 12-11
applications, configuring for 12-3
batch, using 13-1
batch tests, compared to 13-13
Cisco Unity Message-Waiting Indicator test, about 12-3
configuring tests 12-3
from Detailed Device View 8-49
from Event Details 4-24
from Service Level View 8-70
deleting tests 12-21
Dial-Tone test
about 12-2
adding 12-7
Emergency Call test
about 12-3
adding 12-12
information, recording for 12-24
End-to-End Call test
about 12-2
adding 12-9
events associated with
SyntheticTestsFailed E-62, E-63
failure of a test, troubleshooting 12-4
failures, listed 20-15
IP phones
Cisco 7960 phones 12-3
configuring for testing 12-4
maintaining synthetic tests 12-5
Administration pages, opening 12-6
Message-Waiting Indicator test, adding 12-13
modifying tests 12-20
notes on 12-23
overview 1-20
Personalized Report, including in 18-2
Phone Registration test
about 12-2
adding 12-7
phone tests, compared to 13-13
scheduling 12-22
starting tests 12-21
stopping tests 12-21
Synthetic Test Integrator log files, where located 20-24
TFTP Download test
about 12-2
adding 12-11
viewing test details 12-20
viewing test results 12-21
worksheets for 12-24
Cisco Unified CallManager information 12-24
Cisco Unity Message-Waiting Indicator test 12-25
Emergency Call test 12-24
SyntheticTestThresholdExceeded event, description and trigger E-63
syslog
configuring Unified Communications Manager receiver 2-28
syslog message, sent by OM D-18
syslog notifications 15-4
syslog receiver
configuring Unified Presence 2-32
configuring Unity Connection 2-31
system administration
daily purging schedule, configuring 20-13
data, backing up and restoring 20-35
debugging, enabling 20-19
device support 20-27
log files (see log files) 20-20
logging, configuring 20-19
password for Operations Manager databases, changing 20-26
scheduled tasks 20-4
security 20-24
self-signed security certificates, creating 20-34
starting and stopping Operations Manager processes 20-39
system preferences, setting 20-17
System Status report, viewing 20-13
system application MIB
implementation H-1
resource MIB tables, element status information H-5
resource MIB tables, installed elements H-3
resource MIB tables, installed packages H-2
resource MIB tables, package status information H-3
resource MIB tables, process map H-7
resource MIB tables, scalar variables H-7
resource MIB tables, status of elements previously run H-6
resource MIB tables, status of packages previously run H-6
sample MIB walk H-7
system-defined device groups 9-2
System Status report, for Operations Manager 20-13
T
TemperatureHigh event, description and trigger E-63
TemperatureSensorDegraded event, description and trigger E-64
TemperatureSensorDown event, description and trigger E-64
TFTP Download synthetic tests
about 12-2
adding 12-11
Thread Counter Update Stopped event, description and trigger E-65
threshold categories and parameter definitions
(see also threshold parameters, minimum and maximum settings) 19-63
Cisco Personal Assistant Threshold Settings (voice health) 19-57
CPA Login Failure 19-57
CPA Transfer Failed 19-57
CPA Voice Mail 19-57
Cisco Unified CallManager Express Utilization (voice utilization) 19-58
Registered IP Phones Threshold 19-58
Registered Key IP Phones Threshold 19-58
Cisco Unified CallManager Port Utilization (voice utilization) 19-58
BRI Channel Utilization Threshold 19-59
Conference Streams Active Threshold 19-60
E1 PRI Channel Utilization Threshold 19-59
FXO Port Utilization Threshold 19-59
FXS Port Utilization Threshold 19-58
Hardware Conference Resources Active Threshold 19-59
Location Bandwidth Available Threshold 19-60
MOH Multicast Resources Active Threshold 19-59
MOH Streams Active Threshold 19-60
MOH Unicast Resources Active Threshold 19-59
MTP Resources Active Threshold 19-59
MTP Streams Active Threshold 19-60
Software Conference Resources Active Threshold 19-59
T1 CAS Channel Utilization Threshold 19-59
T1 PRI Channel Utilization Threshold 19-59
Transcoder Resources Active Threshold 19-59
Cisco Unified CallManager Threshold settings (voice health)
Cisco Unified CallManager Heartbeat Threshold 19-55
Hardware Conference Out of Resources Threshold 19-55
High Priority Queue Size Threshold 19-55
Location Out of Resources Threshold 19-56
Low Priority Queue Size Threshold 19-56
MOH Connections Lost Threshold 19-55
MOH Out of Resources Threshold 19-55
MTP Out of Resources Threshold 19-55
Normal Priority Queue Size Threshold 19-56
Outbound Busy Attempts Threshold 19-55
Ports Active Threshold 19-55
Ports Out of Service Threshold 19-55
Software Conference Out of Resources Threshold 19-55
TFTP Aborted Requests Threshold 19-56
TFTP Heartbeat Threshold 19-55
Cisco Unity Connection Utilization (voice utilization) 19-60
Inbound Port Utilization Threshold 19-60
Outbound Port Utilization Threshold 19-60
Cisco Unity Express Threshold settings (voice health)
Total Time Used Threshold 19-56
Cisco Unity Express Utilization (voice utilization) 19-60
Capacity Utilization Threshold 19-60
Orphaned Mailboxes Threshold 19-61
Session Utilization Threshold 19-60
Cisco Unity Threshold settings (voice health)
Unity Inbox Threshold 19-56
Unity License Threshold 19-56
Cisco Unity Utilization (voice utilization) 19-61
Inbound Port Utilization Threshold 19-61
Outbound Port Utilization Threshold 19-61
disk usage and virtual memory settings (data settings) 19-51
drive array faults threshold 19-51
free hard disk threshold 19-51
free memory threshold 19-51
disk usage and virtual memory settings (voice health)
free hard disk threshold 19-57
free virtual memory threshold 19-57
environment settings (data settings)
relative temperature 19-51
relative voltage 19-51
Environment - Temperature Sensor Settings (voice health), relative temperature threshold 19-57
Gatekeeper Utilization (voice utilization) 19-61
Interzone Bandwidth Utilization for Local Zone Threshold 19-61
Total Bandwidth Utilization for Local Zone Threshold 19-61
generic interface/port performance settings 19-51
generic interface and port performance threshold categories 19-51
broadcast threshold 19-52
collision threshold 19-52
discard threshold 19-52
error threshold 19-52
error traffic threshold 19-52
queue drop threshold 19-52
utilization threshold 19-52
H323 Gateway Port Utilization (voice utilization) 19-61
BRI Channel Utilization Threshold 19-62
DSP Utilization Threshold 19-62
E1 CAS Channel Utilization Threshold 19-62
E1 PRI Channel Utilization Threshold 19-62
EM Port Utilization Threshold 19-62
FXO Port Utilization Threshold 19-61
FXS Port Utilization Threshold 19-61
T1 CAS Channel Utilization Threshold 19-62
T1 PRI Channel Utilization Threshold 19-62
interface and port flapping threshold categories 19-52
link trap threshold 19-52
link trap window 19-53
MGCP Gateway Port Utilization (voice utilization) 19-62
BRI Port Utilization Threshold 19-63
E1 PRI Channel Utilization Threshold 19-63
FXO Port Utilization Threshold 19-62
FXS Port Utilization Threshold 19-62
T1 CAS Channel Utilization Threshold 19-63
T1 PRI Channel Utilization Threshold 19-63
MWI Threshold Settings (voice health), MWI On-Time Threshold 19-57
Processor and Memory Settings (voice health) 19-57
free physical memory threshold 19-57
processor utilization threshold 19-58
reachability settings 19-53
restart trap threshold 19-54
restart trap window 19-54
Voice Mail Gateway Utilization (voice utilization)
PBX Port Utilization Threshold 19-63
Voice Mail Port Utilization Threshold 19-63
threshold parameters
changing RTMT 2-34
threshold parameters, minimum and maximum settings 19-63
thresholds
applying configuration changes 19-69
changing settings 19-10, 19-14
configuring
from Detailed Device View 8-49
from Event Details 4-24
from Service Level View 8-71
how settings are applied 19-3
report 19-30
setting, in node-to-node tests
jitter 14-4
latency 14-4
packet loss 14-4
quality 14-4
registration response time 14-10
round-trip response time 14-7, 14-8, 14-9
synchronizing RTMT 19-44
viewing RTMT 19-39
threshold settings
customizing 19-34
optional 19-34
time and date
on Operations Manager client 1-28
on Operations Manager server 1-28
timeout
Data Collector 8-27
SNMP, configuring 2-16
SNMP, error 8-27
time zone
on Operations Manager client 1-28
on Operations Manager server 1-28
TISServer, Operations Manager-related CiscoWorks process 20-42
tool buttons, on
events display 4-9
tools
launching from Service Level View 8-66
Service Level View, authorization for 8-66
Tools, launching from other windows
Diagnostics view 3-10
topo.properties file, changing device count limit 5-12
TopoServer, Operations Manager-related CiscoWorks process 20-42
TotalTimeUsedThresholdExceeded event, description and trigger E-65
total utilization records
server
Cisco IOS gateways I-66
trace, start 8-68
transcode and MTP session record
server
Cisco IP Contact Center I-69
transcode and MTP session records
server
Cisco Unity I-69
Cisco Unity Connection I-69
trap message, sent by OM D-18
traps
discarding Service Monitor traps after deletion 21-5
enabling devices to send
command reference for Catalyst devices, locating 20-6
command reference for Cisco IOS devices, locating 20-6
MOS violation E-58
processed SNMP C-1
CPQHLTH-MIB C-3
standard SNMP traps (RFC 1215) C-2
processed SNMP traps C-1
CISCO-CCME-MIB traps C-4
CISCO-CONTACT-CENTER-APPS-MIB traps C-5
CISCO-RHINO-MIB traps C-7
CISCO-RTTMON-MIB traps C-7
CISCO-STACK-MIB traps C-3
CISCO-UNITY-EXPRESS-MIB traps C-4
CISCO-VTP-MIB traps C-8
CPQHLTH-MIB traps C-3
processed CISCO-CONFIG-MAN-MIB traps C-6
processed CISCO-CONTENT-ENGINE-MIB traps C-6
processed CISCO-ENTITY-FRU-CONTROL-MIB traps C-6
processed CISCO-ENVMON-MIB traps C-6
processed CISCO-ISDN-MIB traps C-3, C-6
processed CISCO-MEETINGPLACE-MIB traps C-4
processed CISCO-NotificationEvent-MIB traps C-3
Repeater MIB traps C-7
SNMP unidentified traps C-8
SNMP versions
V1 F-1
V2 F-1
V3 F-1
trapsh
processed SNMP traps
processed CISCO-IBM-RAID-MIB traps C-3
troubleshooting
device credentials, updating 2-16
device import 2-15
device credentials, changing 2-16
SNMP timeout and retries, modifying 2-16
inventory collection 2-15
performance degradation 20-43
performance graphs 7-15
SNMP timeout and retries, updating 2-16
synthetic test failure 12-23
Trunk Port Groups, threshold settings, customizing 19-34
trunk ports
overriding groups 19-7
polling and thresholds 19-9
trunk utilization
configuration 20-16
portal summary 3-19
trunk utilization, configuring 2-27
U
UDP echo tests
adding 14-9
Cisco IOS version required 14-2
IP SLA version required 14-2
UDP Jitter for VoIP test
IP SLA version required 14-2
UMRCommunicationError event, description and trigger E-66
unidentified traps and events
DDV, and 8-46
Unified Presence, configuring syslog receiver on 2-32
uninstalling Windows SNMP Service 20-45
Unity/Unity Connection
event and port summary 3-42
license summary portlet 3-43
system utilization portlet 3-42
voicemail event summary 3-43
voicemail services portlet 3-44
UnityFailOverOccured event, description and trigger E-67
Unknown Publisher event, description and trigger E-67
unknown status reason 8-32
unmanaged devices report 5-16
unreachable device 16-8
Unreachable device state
cleaning up devices in 8-33
defined 8-18
unresolved DNS, Unified CM 8-26
unresponsive device 16-8
Unresponsive event 16-8
description and trigger E-68
Unsupported device state
caused by 8-4
cleaning up devices in 8-33
defined 8-18
unsuppressing events E-72
upgrading
Operations Manager 20-36
user-defined device groups 9-2
user roles
ACS 1-36
CiscoWorks 1-36
configuring 20-28
customizing 20-29
understanding 1-36
users
configuration, ACS 20-27
configuration, Local RBAC 20-27
configuring 20-28
configuring to view customer folders 1-7
using
Path Analysis Tool 8-68
Service Level View 5-1
using performance graphs 7-1
graphs, working with 7-9
utilization record
server
Meeting Place I-70
V
verifying
status of a batch test 13-10
status of a node-to-node test 14-22
versions
Cisco IOS 14-2
IP SLA 14-2
SNMP F-1
vhm database 20-37
VHMIntegrator, Operations Manager-related CiscoWorks process 20-42
VHMServer, Operations Manager-related CiscoWorks process 20-42
video phone reports
filtering 17-52
launching a web interface from 17-23
understanding 17-49
video phones
searching for 17-35
web interface, launching 17-23
video phone status change reports
exporting, automatically 17-60
purging, manually 17-60
viewing
batch tests 13-9
device groups 9-28
discovery status 8-62
event attributes
from Service Quality Alerts 6-6, 6-16
event details 4-25
Event History
by event 16-6
event properties 4-25
from Event Details 4-25
events associated with an alert 4-24
group membership details 9-30
group summary 9-28
hop-by-hop latency 8-68
IP Address Report 8-24
IP phone inventory collection status 8-60
log files
by module 20-20
for node-to-node tests 14-23
neighbor devices 5-5
node-to-node test information 14-19
notification group 15-23
physical connectivity 5-5
system application MIB log file 20-46, 20-51
thresholds 19-30
view management log files, where located 20-24
views
in Fault Monitor, selecting 4-10
in Service Quality Alerts display 6-4
selecting for 6-4
voice applications
perfmon counter objects
memory B-18
processor B-19
security 2-28
SNMP services, setting 2-28
Voice Gateway event summary 3-35
Voice Mail Ports Report 3-44
VoicePortOperationallyDown event, description and trigger E-68
voice utilization settings, and performance polling 19-27
VsmServer, Operations Manager-related CiscoWorks process 20-42
W
Windows SNMP Service
disabling 20-46
enabling 20-46
installing 20-45
status, determining 20-45
uninstalling 20-45
Z
zone, gatekeeper
local or remote I-19
usage records I-19