Installing and Getting Started With CiscoWorks LAN Management Solution 3.0 - Performing Installation of LAN Management Solution 3.0 [CiscoWorks LAN Management Solution 3.2 and earlier]

Table Of Contents

Performing Installation of LAN Management Solution 3.0

Performing New Installation of LMS 3.0

Installing LMS 3.0 on Solaris - New

Installing LMS 3.0 on Solaris —New (Typical)

Installing LMS 3.0 on Solaris — New (Custom)

Installing LMS 3.0 on Windows - New

Installing LMS 3.0 on Windows — New (Typical)

Installing LMS 3.0 on Windows —New (Custom)

Installing LMS 3.0 in Silent Mode

Upgrading to LMS 3.0

Local Upgrade to LMS 3.0 on Solaris

Local Upgrade to LMS 3.0 on Solaris — Typical

Local Upgrade to LMS 3.0 on Solaris — Custom

Remote Upgrade to LMS 3.0 on Solaris

Remote Upgrade to LMS 3.0 on Solaris Using DVD

Local Upgrade to LMS 3.0 on Windows

Local Upgrade to LMS 3.0 on Windows — Typical

Local Upgrade to LMS 3.0 on Windows — Custom

Remote Upgrade to LMS 3.0 on Windows

Remote Upgrade to LMS 3.0 on Windows Using DVD

Verifying the Installation

Uninstalling LMS 3.0

Before You Begin Uninstallation

Uninstalling LMS 3.0 on Solaris

Uninstalling LMS 3.0 on Windows

Re-installing LMS 3.0

Performing Installation of LAN Management Solution 3.0

This chapter describes how to install and uninstall CiscoWorks LMS 3.0 on Solaris and Windows systems.

It describes the tasks you have to perform for upgrade installing CiscoWorks LMS 3.0 on both Solaris and Windows systems. It also helps you to verify the installation, uninstall, and reinstall LMS 3.0.

The installation process is explained in the following sections:

•Performing New Installation of LMS 3.0

•Upgrading to LMS 3.0

•Verifying the Installation

•Uninstalling LMS 3.0

•Re-installing LMS 3.0

Performing New Installation of LMS 3.0

CiscoWorks LAN Management Solution 3.0 is a major product version release. Hence it can be installed independently without requiring you to install any of its earlier versions.

This section explains how to install LMS 3.0 on Windows and Solaris systems for the first time.

•Installing LMS 3.0 on Solaris - New

•Installing LMS 3.0 on Windows - New

•Installing LMS 3.0 in Silent Mode

The LMS 3.0 installation program takes approximately one and half hour to complete on Windows and approximately an hour to complete on Solaris in a single server with the recommended hardware requirements. This can take more than two hours if you perform network management integration while installing.

•If Virus Check is enabled in your system then installation of CiscoWorks applications will take longer time.

•If HP Openview is running on your system, installation will take more time. Disable HP Openview to run a faster installation.

Installing LMS 3.0 on Solaris - New

Figure 4-1 helps you understand the Typical and Custom installation flows in LMS 3.0 on Solaris.

Figure 4-1 LMS 3.0 Installation on Solaris

To install the LMS 3.0 DVD on a Solaris system for the first time:

Step 1 Log into the machine where you want to install LMS 3.0.

Step 2 Insert the LMS 3.0 DVD.

Step 3 Run the installation setup script by entering:

# sh setup.sh

or

# ./setup.sh

A Welcome message appears:

Welcome to CiscoWorks LAN Management Solution 3.0 Applications setup program.

A prompt appears:

Press Enter to read/browse the following license agreement:

Step 4 Press Return to read the license agreement.

The following message appears at the end of the license agreement:

Do you accept all the terms of the License Agreement? (y/n) [n]:

Step 5 Enter Y to accept the license agreement and proceed with the installation, or enter N to deny and quit the installation.

Note Error messages or warning messages appear if you do not have the required or recommended Server and Client patches.

While installing from the network drive, the Installing from Network Drive message appears.

Installation from network drive will be slower when compared to installing from the local drive.

If you are installing from a network drive, the installation might take longer to complete. This happens especially for CiscoView device packages.

Step 6 Enter Y to proceed or N to exit installation.

We recommend you download and install the latest required and recommended patches from http://www.sun.com, before you run LMS. For more information on Solaris patches, see Solaris Patches, page 2-9.

The following warning messages appear to ensure you install the Cluster Patches required for Solaris 9:

WARNING: Ensure that you have installed the recommended Solaris 9 cluster patches released on Dec/11/06, in this server.

WARNING: If these cluster patches are not installed, please download and install them from http://www.sun.com/.

WARNING: Otherwise, some features of the CiscoWorks applications will not function properly.

Do you want to continue the installation ? (y/n) [y]:

The following warning messages appear to ensure you install the Cluster Patches required for Solaris 10:

WARNING: Ensure that you have installed the recommended Solaris 10 cluster patches released on Apr/17/07, in this server.

WARNING: If these cluster patches are not installed, please download and install them from http://www.sun.com/.

WARNING: Otherwise, some features of the CiscoWorks applications will not function properly.

Do you want to continue the installation ? (y/n) [y]:

If you enter Y and proceed with the installation, a message appears prompting you to select any one mode to install.

Step 7 Select any one of the appropriate installation mode to proceed:

•Typical to select the components and install the selected components in the default location (/opt/CSCOpx). This is the default installation mode. See Installing LMS 3.0 on Solaris —New (Typical)

•Custom to select optional components, customize the settings, and to specify the location. See Installing LMS 3.0 on Solaris — New (Custom)

Installing LMS 3.0 on Solaris —New (Typical)

To install LMS 3.0 for the first time on a Solaris system using the Typical option:

Step 1 At the command prompt, press either:

•1 and Enter to proceed with the installation after you select the Typical mode.

Or

•Q to quit the installation.

If you press Enter to proceed with the installation, the installation program performs the prerequisites checks and the following message appears:

Select the applications you want to install.

1) Common Services 3.1

2) LMS Portal 1.0

3) CiscoWorks Assistant 1.0

4) CiscoView 6.1.6

5) Integration Utility 1.7

6) Resource Manager Essentials 4.1

7) Campus Manager 5.0

8) Device Fault Manager HPOV-NetView adapters 3.0

9) Device Fault Manager 3.0

10) Internetwork Performance Monitor 4.0

11) All of the above

Select one or more items using its number separated by comma or enter q to quit:

Make sure you have sufficient disk space of 20 GB if you choose option (11).

Step 2 Enter the number corresponding to the option you have chosen or q to quit.

CiscoWorks Common Services 3.1, LMS Portal 1.0 and CiscoWorks Assistant 1.0 are selected by default to be installed. Apart from them, you can select to install other required applications.

You can select more than one component using the corresponding numbers, separated by commas. For example, select 1, 2, 3, 6 to select Common Services, LMS Portal, CiscoWorks Assistant and Resource Manager Essentials.

Integration Utility 1.7 can be installed independently. It does not depend on Common Services 3.1 or LMS Portal 1.0 or any application for installation.

You cannot install or reinstall both DFM 3.0 and DFM 3.0 HPOV- Netview Adapters at the same time. If you do, you will be prompted by an information message to select only one of them.

The License message appears prompting you to enter the license information.

Note If you do not have a license you can select the Evaluation Mode. You must obtain a valid License Key within 90 days.

Step 3 Enter L and provide the license file location.

or

Enter E to opt for an evaluation mode.

In this mode, you can provide license information later to fully enable the product.

Note You need to specify the License information only when you install either RME, DFM, IPM or CM. You will not encounter this message while installing other applications.

The installation program calculates the minimum disk space, RAM and SWAP space required for installing the product.

If the disk space is sufficient, the following message appears:

Sufficient disk space.

If the drive does not have enough space, an error message appears and the installation exits.

Step 4 Enter the CiscoWorks Admin password and confirm it.

For more information on passwords, see Password Information, page A-9.

Step 5 Enter the System Identity Account Password and confirm it.

This password will be used on all multi-server machines.

Note On Solaris 10 if you have selected to install DFM, a warning message appears prompting you to reboot the machine at the end of installation.

The following message appears:

WARNING: Exiting installation beyond this point might result in system instability.

Do you want to continue the installation? (y/n) [y]:

Step 6 Enter y.

Installation now proceeds. It will take approximately one and half hour.

At the end of installation, the following messages appear if the respective application was installed:

WARNING: To ensure that you have the latest device support for RME,

WARNING: please install the latest Device Packages from Cisco.com @

WARNING: http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-rme

WARNING: Please refer to the Installing and Getting Started with CiscoWorks LAN Management Solution 3.0 guide for details.

The above message appears only if you have installed RME.

WARNING: To ensure that you have the latest device support for CM,

WARNING: please install the latest Device Packages from Cisco.com @

WARNING: http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-campus

WARNING: Please refer to the Installing and Getting Started with CiscoWorks LAN Management Solution 3.0 guide for details.

The above message appears only if you have installed CM.

WARNING: To ensure that you have up-to-date device support,

WARNING: install the latest Service Pack (SP) from Cisco.com, at

WARNING: http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-dfm.

WARNING: For installation details, refer to the Installing and Getting Started with CiscoWorks LAN Management Solution 3.0 guide.

The above message appears only if you have installed DFM.

The installation completes without displaying more questions and the system prompt appears.

It takes approximately an hour to complete the installation.

The following messages appear at the end of the installation:

Software Installation Tool Completed

Possible Warnings/Errors Encountered

The warning and error messages that appear after these messages do not hinder the installation. They only indicate that you need to take corrective actions after the installation has completed.

Your Solaris machine has the selected applications of LMS 3.0 installed successfully.

To prepare the client system for use, see System and Browser Requirements for Server and Client, page 2-2.

For troubleshooting information, see Checking Processes After Installation, page 6-1and Understanding Installation Error Messages, page 6-7.

Note If cluster patches are installed for Solaris 10, you must reboot your system after installing DFM.

Installing LMS 3.0 on Solaris — New (Custom)

To install LMS 3.0 for the first time on a Solaris system using the Custom option:

Step 1 Go to the command prompt and select either:

•2 and Enter to proceed with the installation after you select the Custom mode.

Or

•Q to quit the installation.

If you select Enter to proceed with the installation, the following message appears:

Enter the location where the product will be installed. The default location is /opt/CSCOpx. If you choose another location, installation will create a symbolic link /opt/CSCOpx to that location.

Enter location or q to quit [/opt/CSCOpx]:

The Custom path or location you specify cannot be the sub-directory of /opt/CSCOpx.

Caution Do not remove the link after installation. LMS will not work without this symbolic link.

Step 2 Press Enter to accept the default directory for product installation, or enter another directory.

Select the applications you want to install.

1) Common Services 3.1

2) LMS Portal 1.0

3) CiscoWorks Assistant 1.0

4) CiscoView 6.1.6

5) Integration Utility 1.7

6) Resource Manager Essentials 4.1

7) Campus Manager 5.0

8) Device Fault Manager HPOV-NetView adapters 3.0

9) Device Fault Manager 3.0

10) Internetwork Performance Monitor 4.0

11) All of the above

Select one or more items using its number separated by comma or enter q to quit:

Make sure you have sufficient disk space of 20 GB if you choose option (11).

Step 3 Enter the number corresponding to the option you have chosen or q to quit.

CiscoWorks Common Services 3.1, LMS Portal 1.0 and CiscoWorks Assistant 1.0 are selected by default to be installed. Apart from them, you can select to install other required applications.

You can select more than one component using the corresponding numbers, separated by commas. For example, select 1, 2, 3, 6 to select Common Services, LMS Portal, CiscoWorks Assistant and Resource Manager Essentials.

Integration Utility 1.7 can be installed independently. It does not depend on Common Services 3.1 or LMS Portal 1.0 or any application for installation.

You cannot install or reinstall both DFM 3.0 and DFM 3.0 HPOV- Netview Adapters at the same time. If you do, you will be prompted by an information message to select only one of them.

The License message appears prompting you to enter the license information.

Note If you do not have a license you can select the Evaluation Mode. You must obtain a valid License Key within 90 days.

Step 4 Enter L and provide the license file location.

or

Enter E for an evaluation mode. In this mode, you can provide license information later to fully enable the product.

You need to specify the License information only if you are installing either RME, DFM, IPM or CM. You will not encounter this message while installing other applications.

The Database Password prompt appears.

Step 5 Enter the database password.

This password will be used internally by the product. It must begin with an alphabet and have less than 15 characters.

For more information on passwords, see Password Information, page A-9.

The installation program calculates the minimum disk space, RAM and SWAP space required for installing the product.

•If the disk space is sufficient, the following message appears:

Sufficient disk space.

•If the drive does not have enough space, an error message appears and the installation exits.

Step 6 Enter the CiscoWorks Admin password and confirm it.

For more information on passwords, see Password Information, page A-9.

Step 7 Enter the Guest password and confirm it.

For more information on passwords, see Password Information, page A-9.

Step 8 Enter the System Identity Account password and confirm it.

In a multi-server environment, you must configure all systems part of your multi-server setup with the same System Identity Account password.

For more information on passwords, see Password Information, page A-9.

Step 9 Enter the SMTP server name. For more information, refer License Information, page 3-8.

Step 10 Enter the country code, state, city, company, organization, administrator's e-mail address, and host name for HTTPS.

Only the Host name is mandatory. Other fields are optional. Press Enter to skip other fields.

Step 11 Enter either:

•N not to integrate with a third-party NMS after installation. This completes the installation faster. It also avoids errors that may be caused by third party integration.

Or

•Y to integrate with a third-party NMS during installation.

If you select Y:

a. Select any of the following:

–The adapter from the list of available adapters.

–Other to choose an adapter that is not listed (you are prompted to enter the path name of the adapter).

–None to integrate after the installation is complete.

If you select None, go to Step 12.

Many third-party products allow you to launch CiscoWorks applications from within the third-party product. The CiscoWorks applications are launched in a web browser.

b. Enter the full pathname for the web browser.

A message appears prompting you to enable download updates to NMIDB (Network Management Integration Data Bundle) directly from Cisco.com.

c. Select either:

–N to disable future updates from Cisco.com.

–Y to enable future updates from Cisco.com.

If you select N, go to Step 12.

d. Enter your Cisco.com user ID and password.

You must have Cisco.com login privileges. If you do not have a user account and password on Cisco.com, contact your channel partner or enter a request on the standard Cisco.com web site.

The installation program checks dependencies and system requirements and copies the files to the run time (local directory) and the installation proceeds.

Note On Solaris 10 if you have selected to install DFM, a warning message appears prompting you to reboot the machine at the end of installation.

A message appears:

Do you want to see the passwords that were entered/randomly generated? (y/n) [n]

The Device Fault Manager uses a data transport protocol that requires authentication for server-to-server communication. You can retain the existing username and password for securing this interface.

Step 12 Enter Y and proceed.

A message appears:

Exiting installation beyond this point might result in system instability.

Do you want to continue the installation? (y/n) [y]

Step 13 Enter Y.

Installation now proceeds. At the end of installation, the following messages appear:

WARNING: To ensure that you retain the latest device support for RME,

WARNING: please install the latest Device Packages from Cisco.com @

WARNING: http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-rme

WARNING: Please refer to the Installing and Getting Started with CiscoWorks LAN Management Solution 3.0 guide for details.

The above message appears only if you have installed RME.

WARNING: To ensure that you retain the latest device support for CM,

WARNING: please install the latest Device Packages from Cisco.com @

WARNING: http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-campus

WARNING: Please refer to the Installing and Getting Started with CiscoWorks LAN Management Solution 3.0 guide for details.

The above message appears only if you have installed CM.

WARNING: To ensure that you have up-to-date device support,

WARNING: install the latest Service Pack (SP) from Cisco.com, at

WARNING: http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-dfm.

WARNING: For installation details, refer to the Installing and Getting Started with CiscoWorks LAN Management Solution 3.0 guide.

The above message appears only if you have installed DFM.

The installation completes without displaying more questions and the system prompt appears.

It takes approximately an hour to complete the installation.

The following messages appear at the end of the installation:

Software Installation Tool Completed

Possible Warnings/Errors Encountered

The warning and error messages that appear after these messages do not hinder the installation. They only indicate that you need to take corrective actions after the installation has completed.

Your Solaris machine has the selected applications of LMS 3.0 installed successfully.

To prepare the client system for use, see System and Browser Requirements for Server and Client, page 2-2.

For troubleshooting information, see Checking Processes After Installation, page 6-1and Understanding Installation Error Messages, page 6-7.

Note If cluster patches are installed for Solaris 10, you must reboot your system after installing DFM.

Installing LMS 3.0 on Windows - New

Figure 4-2 helps you understand the Typical and Custom installation flows in LMS 3.0 on Windows.

Figure 4-2 LMS 3.0 Installation On Windows

To install LMS 3.0 on a Windows system for the first time:

Step 1 Login as administrator to the machine where you want to install LMS 3.0.

a. Insert the LMS 3.0 DVD.

b. Double-click on the autorun.exe or setup.exe file.

The CiscoWorks LAN Management Solution 3.0 Applications window appears.

c. Click Install to continue.

While installing from the network drive, the Installing from Network Drive window appears.

Installation from network drive will be slower than installing from the local drive.

Step 2 Click Yes to proceed or No to exit installation.

If the WMI service is up and running, the following message appears when installation starts:

Windows Management Instrumentation (WMI) is running. This locks processes and impedes installation. To avoid WMI conflicts, this Setup program will stop and immediately restart the WMI service.

Do you want to proceed?

Click Yes to proceed with this installation. Click No to exit installation.

Step 3 Click Yes to proceed.

The Internet Information Services (IIS) detection message appears.

When Internet Information Services (IIS) is detected on your system and if you have continued the installation without IIS services, you cannot use the port number 443 for HTTPS.

Instead, you must use the port numbers ranging from 1026 to 65535 for HTTPS to avoid this conflict.

Step 4 Click Yes or No to continue.

The Welcome window appears.

Step 5 Click Next to continue.

The Software License Agreement window appears. You must accept this agreement to install CiscoWorks LMS 3.0.

Step 6 Click Accept to continue.

If you are trying to install on an unsupported platform, the following error message appears:

You cannot install CiscoWorks LMS 3.0 application(s) on an unsupported operating system or when Terminal Services is running on the supported Windows 2003 Server Standard Edition, Windows 2003 Server Enterprise Edition, and Windows 2003 R2 Server platforms

The setup program will exit when you click OK

You must either upgrade the operating system on the server to a supported version or install LMS 3.0 application(s) on another server that runs a supported operating system.

You cannot install LMS 3.0 on Windows 2000 server platform. You need to upgrade to Windows 2003 operating system and then continue with installation. If not, installation will terminate.

When you have the recommended platform, the installation continues.

The Setup Type dialog box appears.

Step 7 Select one of the following:

•Typical to select the components and install the selected components in the default location (System Drive\Program Files\CSCOpx). This is the default installation mode. See Installing LMS 3.0 on Windows — New (Typical)

•Custom to select the components, customize the settings, and to specify the location. See Installing LMS 3.0 on Windows —New (Custom)

Installing LMS 3.0 on Windows — New (Typical)

To install LMS 3.0 for the first time on a Windows system using the Typical option:

Step 1 Click Next to continue after you select the Typical installation mode.

The Select Applications dialog box appears with the list of applications as listed here:

•Common Services 3.1

•LMS Portal 1.0

•CiscoWorks Assistant 1.0

•CiscoView 6.1.6

•Integration Utility 1.7

•Resource Manager Essentials 4.1

•Campus Manager 5.0

•Device Fault Manager HPOV-NetView adapters 3.0

•Device Fault Manager 3.0

•Internetwork Performance Monitor 4.0

CiscoWorks Common Services 3.1, LMS Portal 1.0 and CiscoWorks Assistant 1.0 are selected by default to be installed. You can select to install the other required applications.

You can select more than one component using the corresponding numbers, separated by commas. For example, select 1, 2, 3, 6 to install Common Services, LMS Portal, CiscoWorks Assistant and Resource Manager Essentials.

Integration Utility 1.7 can be installed independently. It does not depend on Common Services 3.1 or LMS Portal 1.0 or any application for installation.

You cannot install or reinstall both DFM 3.0 and DFM 3.0 HPOV- Netview Adapters at the same time. If you do, you will be prompted by an information message to select only one of them.

Step 2 Click Next after selecting the applications to install and continue.

The Licensing Information dialog box appears.

Step 3 Specify the License File Location.

If you do not have a license you can select the Evaluation Mode. You must obtain a valid License Key within 90 days.

Note You need to specify the License information only when you install either RME, DFM, IPM or CM. You will not encounter this message while installing other applications.

Step 4 Click Next to continue installation.

The System Requirements dialog box appears.

The Installation program checks the system configuration and required space.

Step 5 Click Next.

The Change Admin Password box appears.

Step 6 Enter user admin password and confirm them.

For more information on passwords, see Password Information, page A-9.

Step 7 Click Next to continue installation.

The Change System Identity Account password dialog box appears.

Step 8 Enter the System Identity Account password and confirm it.

In a multi-server environment, you must configure all systems that are part of your multi-server setup with the same System Identity Account password.

For more information on passwords, see Password Information, page A-9.

Step 9 Click Next.

The Create casuser information box appears.

Casuser is the user who administers and maintains CiscoWorks Server, without having administrative privileges.

Step 10 Click Yes to continue with installation or No to abort.

The Web Server dialog box appears.

Step 11 Enter HTTPS port, server administrator e-mail address, and the SMTP server name.

The HTTPS port and SMTP server name are mandatory.

The default HTTPS port number is 443. The SMTP server name is used by other CiscoWorks applications.

Note When IIS is detected on your system, to avoid any conflict with HTTPS, you need to use different port numbers for HTTPS ranging from 1026 to 65535.

The Summary window appears with the updates that will be installed and the settings for the installation.

Step 12 Click Next.

Installation continues.

At the end of installation, based on the applications you have selected to install or reinstall, warning messages appear. These messages prompt you to install the latest device latest updates.

Step 13 Click OK and proceed to complete the installation.

The Restart dialog box appears after the installation is complete.

You need to restart your machine after you have installed LMS 3.0.

Step 14 Select Yes, I want to restart my computer now.

Step 15 Click Finish.

To prepare the client system for use, see System and Browser Requirements for Server and Client, page 2-2.

For troubleshooting information, see Checking Processes After Installation, page 6-1and Understanding Installation Error Messages, page 6-7.

Installing LMS 3.0 on Windows —New (Custom)

To install LMS 3.0 for the first time on a Windows system using the Custom option:

Step 1 Click Next to continue after you select the Custom installation mode.

The Choose Destination Folder dialog box appears.

The default folder is SystemDrive:\Program Files\CSCOpx. You can choose the destination folder where CiscoWorks will be installed.

Step 2 Click Next.

The Change Destination Folder dialog box appears if the destination folder location was entered earlier soon after Step 1.

You can either select a new destination folder or confirm the one that you selected earlier.

Step 3 Click Next to proceed.

The Select Applications dialog box appears with the list of applications as listed here:

•Common Services 3.1

•LMS Portal 1.0

•CiscoWorks Assistant 1.0

•CiscoView 6.1.6

•Integration Utility 1.7

•Resource Manager Essentials 4.1

•Campus Manager 5.0

•Device Fault Manager HPOV-NetView adapters 3.0

•Device Fault Manager 3.0

•Internetwork Performance Monitor 4.0

CiscoWorks Common Services 3.1, LMS Portal 1.0 and CiscoWorks Assistant 1.0 are selected by default to be installed. Apart from them, you can select to install other required applications.

You can select more than one component using the corresponding numbers, separated by commas. For example, select 1, 2, 3, 6 to install Common Services, LMS Portal, CiscoWorks Assistant and Resource Manager Essentials.

Integration Utility 1.7 can be installed independently. It does not depend on Common Services 3.1 or LMS Portal 1.0 or any application for installation.

You cannot install or reinstall both DFM 3.0 and DFM 3.0 HPOV- Netview Adapters at the same time. If you do, you will be prompted by an information message to select only one of them.

Step 4 Click Next after selecting the applications to install and continue.

The Licensing Information dialog box appears.

Step 5 Specify the License File Location.

If you do not have a license you have the option of selecting the Evaluation Mode. You must obtain a valid License Key within 90 days.

Note You need to specify the License information only if you are installing either RME, DFM, IPM or CM. You will not encounter this message while installing other applications.

Step 6 Click Next to continue installation.

The System Requirements dialog box appears.

The installation program checks the system configuration and required space.

Step 7 Click Next.

The Change Admin and Guest Password box appears.

Step 8 Enter user admin and user guest passwords and confirm them.

For more information on passwords, see Password Information, page A-9.

Step 9 Click Next to continue installation.

The Change System Identity Account password dialog box appears.

Step 10 Enter the System Identity Account password and confirm it.

In a multi-server environment, you must configure all systems part of your multi-server setup with the same System Identity Account password.

For more information on passwords, see Password Information, page A-9.

Step 11 Click Next.

The Change casuser Password dialog box appears.

Casuser is the user who can administer and maintain CiscoWorks Server even without administrative privileges.

Step 12 Enter the casuser password and confirm it.

If you do not enter a password, the installation program generates a random password and adds the new user casuser and the new group casusers to the system.

Step 13 Click Next to continue.

The Database Password dialog box appears.

Step 14 Enter the database password.

This password will be used internally by the product. It must begin with an alphabet and have less than 15 characters.

For more information on passwords, see Password Information, page A-9.

Step 15 Click Next.

The Web Server dialog box appears.

Step 16 Enter HTTPS port, server administrator e-mail address, and the SMTP server name.

The default HTTPS port number is 443. The SMTP server name is used by other CiscoWorks applications. The HTTPS port and SMTP server name are mandatory.

Note When IIS is detected on your system, to avoid any conflict with HTTPS, you need to use different port numbers for HTTPS ranging from 1026 to 65535.

Step 17 Click Next to continue installation.

The Self-Signed Certificate dialog box appears. The webserver uses the self-signed certificate while operating in secure mode.

Step 18 Enter the country code, state, city, company, organization, and host name for HTTPS.

The host name is mandatory.

Step 19 Click Next to continue installation.

The Summary window appears with the updates that will be installed and the settings for the installation.

Step 20 Click Next to continue installation.

At the end of installation, based on the applications you have selected to install or reinstall, warning messages appear. These messages prompt you to install the latest device latest updates.

Step 21 Click OK and proceed to complete the installation.

The Restart dialog box appears after the installation is complete.

You must restart your machine after you have installed LMS 3.0.

Step 22 Select Yes, I want to restart my computer now.

Step 23 Click Finish.

To prepare the client system for use, see System and Browser Requirements for Server and Client, page 2-2.

For troubleshooting information, see Checking Processes After Installation, page 6-1and Understanding Installation Error Messages, page 6-7.

Installing LMS 3.0 in Silent Mode

Silent installation or unattended installation is supported in the LMS single installer. You can perform only a fresh installation of LMS 3.0 in silent installation mode.

Silent install does not prompt for your inputs. It continues the installation based on your inputs provided in a file. You should save the installation inputs in a file and store the file in the system. See Creating an Answer File for more information.

To install LMS 3.0 in silent mode:

Step 1 Insert the LMS 3.0 DVD.

Step 2 Navigate to images/disk1 directory at the command prompt.

Step 3 Enter the following commands to install LMS 3.0 in silent mode:

•On Solaris: sh setup.sh -q answer_file_name

•On Windows: setup.exe QUIET answerfile=answer_file_name

where answer_file_name is the full path of the user input file stored on the system.

The installation starts.

Step 4 Restart your system after the installation is complete.

Creating an Answer File

The answer file is an ASCII file that provides the required inputs for quiet installations.

The answer file contains the following name=value pairs:

Property

Description

destination

Optional. Allows quiet installation to install into a directory other than NMSROOT.

If not specified, installation goes into /opt/CSCOpx on Solaris or c:\Program Files\CSCOpx on Windows.

adminPassword

Specifies the login password for the admin user. This is mandatory.

secretPassword

(Solaris only)

Specifies the login password for the secret user.

casuser

(Windows Only)

If casuser password does not exist by the time of installation, the framework generates random password for casuser.

•If the random password is successful, then no input is required.

•If the random password fails, installation opens a dialog requesting new password.

In quiet mode, installation attempts to load the casuser password from the answer file. If no casuser password is specified in the answer file, installation attempts random password, and might fail if the random password does not pass the company policy.

systemIdentityAccountPassword

(Windows only)

Password for the System Identity Account. This is mandatory.

Sample Answer Files

On Windows:

#--- begin answer file

#--- hash sign (#) is allowed to mark comments

systemIdentityAccountPassword=admin

casuser=casuser

destination=C:\PROGRA~1\CSCOpx

adminPassword=admin

#--- end of answer file

On Solaris:

#cat /tmp/answer_file

##Sample Answer file

adminPassword=admin

secretPassword=admin

destination=/opt/CSCOpx

Upgrading to LMS 3.0

This section contains information on:

•Local Upgrade to LMS 3.0 on Solaris

•Remote Upgrade to LMS 3.0 on Solaris

•Local Upgrade to LMS 3.0 on Windows

•Remote Upgrade to LMS 3.0 on Windows

Local Upgrade to LMS 3.0 on Solaris

To upgrade to LMS 3.0 on the same Solaris machine, you can select the relevant option from the following:

•Customers upgrading from LMS 2.5 must first install the LMS 2.5 December Update (LMS 2.5.1) available from Cisco.com and then proceed to directly upgrade LMS 3.0 from the DVD.

The LMS 2.5 December Update (LMS 2.5.1) is available at the location:
http://www.cisco.com/pcgi-bin/tablebuild.pl/lms25.

For install instructions, see the Readmes at:
http://www.cisco.com/en/US/products/sw/cscowork/ps2425/prod_installation_guides_list.html.

•Customers upgrading from LMS 2.5.1 can directly upgrade to LMS 3.0.

•Customer who have LMS 2.6 can directly upgrade to LMS 3.0.

Note We recommend that you take a backup of your data before you start the upgrade.

To upgrade to LMS 3.0 on the same Solaris machine:

Step 1 Login as root to the machine where LMS 2.5.1 or LMS 2.6 is already installed.

Step 2 Insert the LMS 3.0 DVD.

Step 3 Run the installation setup script by entering:

# sh setup.sh

or

# ./setup.sh

A Welcome message appears:

Welcome to CiscoWorks LAN Management Solution 3.0 Applications setup program.

A prompt appears:

Press Enter to read/browse the following license agreement:

Step 4 Press Enter to read the license agreement.

The following message appears at the end of the license agreement:

Do you accept all the terms of the License Agreement? (y/n) [n]:

Step 5 Enter Y to accept the license agreement and proceed with the installation.

Or

Enter N to deny and quit the installation.

The following message appears at the end of the license agreement:

You must accept this License Agreement to proceed with the installation.

If you enter N/n, the installation will exit.

Do you accept all the terms of the License Agreement? (y/n) [n]:

Do you want to proceed? (y/n) [y]:

If you are installing the image from a network drive, a message appears indicating that installation will be slower when compared to installing from the local drive. This happens especially for CiscoView device packages.

Step 6 Enter y to continue.

The backup prompt appears:

Enter y to continue with the backup or n to continue without taking a backup. (y/n) [y]:

Step 7 Press Y to continue.

Error messages or warning messages appear if you do not have the required or recommended Server and Client patches.

We recommend you download and install the latest required and recommended patches from http://www.sun.com before you run LMS applications.. For more information on Solaris patches, see Solaris Patches, page 2-9.

If any of the required Server patches is missing, warning messages appear.

The following warning messages appear to ensure you install the Cluster Patches required for Solaris 9:

WARNING: Ensure that you have installed the recommended Solaris 9 cluster patches released on Dec/11/06, in this server.

WARNING: If these cluster patches are not installed, please download and install them from http://www.sun.com/.

WARNING: Otherwise, some features of the CiscoWorks applications will not function properly.

Do you want to continue the installation ? (y/n) [y]:

The following warning messages appear to ensure you install the Cluster Patches required for Solaris 10:

WARNING: Ensure that you have installed the recommended Solaris 10 cluster patches released on Apr/17/07, in this server.

WARNING: If these cluster patches are not installed, please download and install them from http://www.sun.com/.

WARNING: Otherwise, some features of the CiscoWorks applications will not function properly.

Do you want to continue the installation ? (y/n) [y]:

If you enter Y and proceed with the installation, the following message appears prompting you to select the type of setup for installation.

Choose the type of Setup you prefer.

1)Typical installation. For most users.

Select components to be installed.

Enter Admin and System Identity Account passwords for new installation.

Generates Guest, Database passwords. Retains them for upgrade and reinstallation.

2)Custom installation. For advanced users.

Select components to be installed.

Enter Admin, Guest, System Identity Account, Database passwords for new installation.

Retains them for upgrade and reinstallation.

Select one of the installation modes using its number or (q) to quit [1]:

Step 8 Select the appropriate mode of upgrade installation.

You can perform an upgrade install LMS 3.0 using either the Typical or Custom mode:

•Typical to choose the components and install the selected components in the default location (/opt/CSCOpx). This is the default installation mode. See the section, Local Upgrade to LMS 3.0 on Solaris — Typical

•Custom to choose the components, customize the settings, and to specify the location. See the section, Local Upgrade to LMS 3.0 on Solaris — Custom

Local Upgrade to LMS 3.0 on Solaris — Typical

To perform a local upgrade to LMS 3.0 on a Solaris machine, using the Typical option:

Step 1 Go to the command prompt and select either:

•1 and Enter to proceed with the installation after you select the Typical mode.

Or

•Q to quit the installation.

If you press Enter a list of the applications appears.

1) Common Services 3.1

2) LMS Portal 1.0

3) CiscoWorks Assistant 1.0

4) CiscoView 6.1.6

5) Integration Utility 1.7

6) Resource Manager Essentials 4.1

7) Campus Manager 5.0

8) Device Fault Manager HPOV-NetView adapters 3.0

9) Device Fault Manager 3.0

10) Internetwork Performance Monitor 4.0

11) All of the above

You can select and install one or more applications. By default the applications you installed earlier for LMS 2.5.1 or LMS 2.6 appear as selected for upgrade.

Step 2 Enter the number corresponding to the option you have chosen or Q to quit. Make sure you have at least 20 GB disk space if you choose option 11.

The existing applications of LMS 2.5.1 or LMS 2.6 that you want to upgrade, are upgraded to their latest versions by default when you install LMS 3.0.

You can select more than one application. To do this enter the numbers of the options, separated by commas. To quit enter Q.

Step 3 Press Y to reselect the components or Enter to continue.

The License message appears prompting you to enter the license information.

You need to specify the License information only if you are installing either RME, DFM, IPM or CM. You will not see this message while installing other applications.

Step 4 Enter L and specify the license file location.

Or

Enter E if you want an evaluation version.

In this mode, you can provide license information later to enable the product completely.

If you select E, two different messages appear depending on the type of license.

•If you had used a Purchase License for an earlier installation and have now selected the Evaluation mode, a message appears prompting you to get a license within 90 days.

•If you had already installed in the Evaluation mode and have again selected this mode, a warning message appears and the installation terminates.

The installation program calculates the minimum disk space, RAM and SWAP space required to install the product.

•If the disk space is sufficient, the following message appears:

Sufficient disk space.

•If the drive does not have enough space, an error message appears and the installation exits.

For CiscoWorks Assistant alone a random password is generated and the following message appears:

Do you want to see the passwords that were entered/randomly generated? If yes, please remember that passwords are security sensitive data and hence make sure they are kept secure.? (y/n) [y]:

To continue, enter Y.

The following message appears:

WARNING: Exiting installation beyond this point might result in system instability.

Do you want to continue the installation? (y/n) [y]:

Step 5 Enter Y.

Note On Solaris 10 if you have selected to install DFM, a warning message appears prompting you to reboot the machine at the end of installation.

Installation now proceeds. At the end of installation, the following messages appear if you installed the respective applications:

WARNING: To ensure that you retain the latest device support for RME,

WARNING: please install the latest Device Packages from Cisco.com@

WARNING: http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-rme

WARNING: Please refer to the Installing and Getting Started with CiscoWorks LAN Management Solution 3.0 guide for details.

The above message appears only if you have installed RME.

WARNING: To ensure that you retain the latest device support for CM,

WARNING: please install the latest Device Packages from Cisco.com @

WARNING: http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-campus

WARNING: Please refer to the Installing and Getting Started with CiscoWorks LAN Management Solution 3.0 guide for details.

The above message appears only if you have installed CM.

WARNING: To ensure that you have up-to-date device support,

WARNING: install the latest Service Pack (SP) from Cisco.com, at

WARNING: http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-dfm.

WARNING: For installation details, refer to the Installing and Getting Started with CiscoWorks LAN Management Solution 3.0 guide.

The above message appears only if you have installed DFM.

The installation completes without displaying more questions and the system prompt appears. It takes about an hour to complete the installation.

The following messages appear at the end of the installation:

Software Installation Tool Completed

Possible Warnings/Errors Encountered

The warning and error messages that appear after these messages do not hinder the installation. They only indicate that you need to take corrective actions after the installation has completed.

Your Solaris machine has the selected applications of LMS 3.0 installed successfully.

To prepare the client system for use, see System and Browser Requirements for Server and Client, page 2-2.

For troubleshooting information, see Checking Processes After Installation, page 6-1 and Understanding Installation Error Messages, page 6-7.

Note If cluster patches are installed for Solaris 10, you must reboot your system. See http://www.sun.com for the installation instructions of Cluster patches.

Local Upgrade to LMS 3.0 on Solaris — Custom

To perform a local upgrade to LMS 3.0 on a Solaris machine, using the Custom option:

Step 1 Go to the command prompt and select either:

•2 and Enter to proceed with the installation after you select the Custom mode.

Or

•Q to quit the installation.

If you press Enter a list of the applications appears.

1) Common Services 3.1

2) LMS Portal 1.0

3) CiscoWorks Assistant 1.0

4) CiscoView 6.1.6

5) Integration Utility 1.7

6) Resource Manager Essentials 4.1

7) Campus Manager 5.0

8) Device Fault Manager HPOV-NetView adapters 3.0

9) Device Fault Manager 3.0

10) Internetwork Performance Monitor 4.0

11) All of the above

You can select and install one or more applications. By default the applications you installed earlier for LMS 2.5.1 or LMS 2.6 appear as selected for upgrade.

Step 2 Enter the number corresponding to the option you have chosen or Q to quit. Make sure you have at least 20 GB disk space if you choose option 11.

You must select Common Services 3.1, LMS Portal 1.0 and CiscoWorks Assistant 1.0 applications before selecting any other applications.

Integration Utility 1.7 can be installed independently. It does not depend on Common Services 3.1 or LMS Portal 1.0 or any application for installation.

You cannot install or reinstall both DFM 3.0 and DFM 3.0 HPOV- NetView Adapters at the same time. If you do, you will be prompted by an information message to reselect the applications.

You can select more than one application.

To do this enter the numbers of the options, separated by commas. To quit enter Q.

The License prompt appears where you need to provide the suitable license information.

Note You need to specify the License information only if you are installing either RME, DFM, IPM or CM. You will not see this message while installing other applications.

Step 3 Enter L and specify the license file location.

Or

Enter E if you want an evaluation version. In this mode, you can enable the product completely later, when you specify the license information.

If you select E, two different messages appear depending on the type of license.

•If you had used a Purchase License for an earlier installation and have now selected the Evaluation mode, a message appears prompting you to get a license within 90 days.

•If you had already installed in the Evaluation mode and have again selected this mode, a warning message appears and the installation terminates.

The Database Password prompt appears.

Step 4 Enter the Database password.

This password must begin with an alphabet and should be less than 15 characters. It will be used internally by the product.

For more information on passwords, see Password Information, page A-9.

The installation program calculates the minimum disk space, RAM and SWAP space required to install the product.

•If the disk space is sufficient, the following message appears:

Sufficient disk space.

•If the drive does not have enough space, an error message appears and the installation exits.

Step 5 Enter the CiscoWorks Admin password and confirm it.

For more information on passwords, see Password Information, page A-9.

Step 6 Enter the guest password and confirm it.

For more information on passwords, see Password Information, page A-9.

Step 7 Enter the System Identity Account password and confirm it.

In a multi-server environment, you must configure all systems part of your multi-server setup with the same System Identity Account password.

For more information on passwords, see Password Information, page A-9.

The SSL certificate message appears.

Do you want to preserve the existing Apache Certificate? (y/n): [y]

Step 8 Press Y to proceed.

Step 9 Enter the SMTP server name. For more information, see License Information, page 3-8

Step 10 Enter the country code, state, city, company, organization, administrator's e-mail address, and host name for HTTPS.

Only the Host name is mandatory. Other fields are optional. Press Enter to skip other fields.

Step 11 Enter either:

•N not to integrate with a third-party NMS after installation. This completes the installation faster. It also avoids errors that may be caused by third party integration.

•Y to integrate with a third-party NMS during installation.

If you select Y:

a. Select any of the following:

–The adapter from the list of available adapters.

–Other to choose an adapter that is not listed (you are prompted to enter the path name of the adapter).

–None to integrate after the installation is complete.

If you select None, go to Step 11.

Many third-party products allow you to launch CiscoWorks applications from within the third-party product. The CiscoWorks applications are launched in a web browser.

b. Enter the full pathname for the web browser.

A message prompts you to enable download updates to NMIDB (Network Management Integration Data Bundle) directly from Cisco.com.

c. Select either:

–N to disable future updates from Cisco.com.

–Y to enable future updates from Cisco.com.

If you select N, go to Step 11.

d. Enter your Cisco.com user ID and password.

You must have Cisco.com login privileges. If you do not have a user account and password on Cisco.com, contact your channel partner or enter a request on the standard Cisco.com web site.

The installation program checks dependencies and system requirements and copies the files to the run time and the installation proceeds.

Note On Solaris 10 if you have selected to install DFM, a warning message appears prompting you to reboot the machine at the end of installation.

A message appears:

Do you want to see the passwords that were entered/randomly generated? (y/n) [n]

The Device Fault Manager uses a data transport protocol that requires authentication for server-to-server communication. You can retain the existing username and password for securing this interface.

Step 12 Enter Y.

A message appears:

Exiting installation beyond this point might result in system instability.

Do you want to continue the installation? (y/n) [y]

Installation now proceeds. At the end of installation, the following messages appear:

WARNING: To ensure that you retain the latest device support for RME,

WARNING: please install the latest Device Packages from Cisco.com @

WARNING: http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-rme

WARNING: Please refer to the Installing and Getting Started with CiscoWorks LAN Management Solution 3.0 guide for details.

The above message appears only if you have installed RME.

WARNING: To ensure that you retain the latest device support for CM,

WARNING: please install the latest Device Packages from Cisco.com @

WARNING: http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-campus

WARNING: Please refer to the Installing and Getting Started with CiscoWorks LAN Management Solution 3.0 guide for details.

The above message appears only if you have installed CM.

WARNING: To ensure that you have up-to-date device support,

WARNING: install the latest Service Pack (SP) from Cisco.com, at

WARNING: http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-dfm.

WARNING: For installation details, refer to the Installing and Getting Started with CiscoWorks LAN Management Solution 3.0 guide.

The above message appears only if you have installed DFM.

The installation completes without displaying more questions and the system prompt appears.

It takes approximately an hour to complete the installation.

The following messages appear at the end of the installation:

Software Installation Tool Completed

Possible Warnings/Errors Encountered

The warning and error messages that appear after these messages do not hinder the installation. They only indicate that you need to take corrective actions after the installation has completed.

Your Solaris machine has the selected applications of LMS 3.0 installed successfully.

To prepare the client system for use, see System and Browser Requirements for Server and Client, page 2-2.

For troubleshooting information, see Checking Processes After Installation, page 6-1 and Understanding Installation Error Messages, page 6-7.

Note If cluster patches are installed for Solaris 10, you must reboot your system after installing DFM.

Remote Upgrade to LMS 3.0 on Solaris

To upgrade from LMS 2.2 or LMS 2.5 to LMS 3.0 on a different Solaris machine:

Step 1 Login to the machine where LMS 2.2 / LMS 2.5 is installed.

Step 2 Take a backup of the data.

Step 3 Login to the machine where LMS 3.0 is to be installed.

Step 4 Follow the install procedure using Typical or Custom to install LMS 3.0. See Remote Upgrade to LMS 3.0 on Solaris Using DVD.

Step 5 Migrate the data to LMS 3.0.

You must closely follow the steps that are described in the Data Migration Guide for LAN Management Solution 3.0 to migrate and to restore the LMS data.

The Data Migration Guide for LAN Management Solution 3.0 is available at this location:

http://www.cisco.com/en/US/products/sw/cscowork/ps2425/prod_installation_guides_list.html

Remote Upgrade to LMS 3.0 on Solaris Using DVD

To perform a remote upgrade to LMS 3.0 on a Solaris machine, you need to install the LMS 3.0 DVD:

Step 1 Log into the machine where you want to remote upgrade to LMS 3.0.

Step 2 Insert the LMS 3.0 DVD.

Step 3 Run the installation setup script by entering:

# sh setup.sh

or

# ./setup.sh

A Welcome message appears:

Welcome to CiscoWorks LAN Management Solution 3.0 Applications setup program.

A prompt appears:

Press Enter to read/browse the following license agreement:

Step 4 Press Return to read the license agreement.

The following message appears at the end of the license agreement:

Do you accept all the terms of the License Agreement? (y/n) [n]:

Step 5 Enter Y to accept the license agreement and proceed with the installation, or enter N to deny and quit the installation.

Note Error messages or warning messages appear if you do not have the required or recommended Server and Client patches.

While installing from the network drive, the Installing from Network Drive message appears.

Installation from network drive will be slower when compared to installing from the local drive.

If you are installing from a network drive, the installation might take longer to complete. This happens especially for CiscoView device packages.

Step 6 Click Y to proceed or N to exit installation.

We recommend you download and install the latest required and recommended patches from http://www.sun.com, before you run LMS. For more information on Solaris patches, see Solaris Patches, page 2-9.

The following warning messages appear to ensure you install the Cluster Patches required for Solaris 9:

WARNING: Ensure that you have installed the recommended Solaris 9 cluster patches released on Dec/11/06, in this server.

WARNING: If these cluster patches are not installed, please download and install them from http://www.sun.com/.

WARNING: Otherwise, some features of the CiscoWorks applications will not function properly.

Do you want to continue the installation ? (y/n) [y]:

The following warning messages appear to ensure you install the Cluster Patches required for Solaris 10:

WARNING: Ensure that you have installed the recommended Solaris 10 cluster patches released on Apr/17/07, in this server.

WARNING: If these cluster patches are not installed, please download and install them from http://www.sun.com/.

WARNING: Otherwise, some features of the CiscoWorks applications will not function properly.

Do you want to continue the installation ? (y/n) [y]:

If you enter Y and proceed with the installation, the following message appears:

Choose the type of Setup you prefer.

1)Typical installation. For most users.

Select components to be installed.

Enter Admin and System Identity Account passwords for new installation.

Generates Guest, Database passwords. Retains them for upgrade and reinstallation.

2)Custom installation. For advanced users.

Select components to be installed.

Enter Admin, Guest, System Identity Account, Database passwords for new installation.

Retains them for upgrade and reinstallation.

Select one of the installation modes using its number or (q) to quit [1]:

Step 7 Select the appropriate mode of installation.

You can install LMS 3.0 using either the Typical or Custom mode:

•Typical to select the components and install the selected components in the default location (/opt/CSCOpx). This is the default installation mode. See Remote Upgrade of LMS 3.0 on Solaris - Typical.

•Custom to select optional components, customize the settings, and to specify the location. See Installing LMS 3.0 on Solaris — New (Custom).

Remote Upgrade of LMS 3.0 on Solaris - Typical

To perform a remote upgrade of LMS 3.0 on a Solaris machine, using the Typical option:

Step 1 Go to the command prompt and select either:

•1 and Enter to proceed with the installation after you select the Typical mode.

Or

•Q to quit the installation.

If you press Enter to proceed with the installation, the installation program performs the prerequisites checks and the following message appears:

Select the applications you want to install.

1) Common Services 3.1

2) CiscoView 6.1.6

3) Integration Utility 1.7

4) Resource Manager Essentials 4.1

5) Campus Manager 5.0

6) Device Fault Manager HPOV-NetView adapters 3.0

7) Device Fault Manager 3.0

8) Internetwork Performance Monitor 4.0

9) LMS Portal 1.0

10) CiscoWorks Assistant 1.0

11) All of the above

Select one or more items using its number separated by comma or enter q to quit:

Make sure you have sufficient disk space of 20 GB if you choose option (11).

Step 2 Enter the number corresponding to the option you have chosen or Q to quit.

You must select to install Common Services 3.1, LMS Portal 1.0 and CiscoWorks Assistant 1.0 applications before selecting any other applications.

You can select more than one component using the corresponding numbers separated by a comma. For example, enter 1, 5 to select Common Services and Integration Utility.

Integration Utility 1.7 can be installed independently. It does not depend on Common Services 3.1 or LMS Portal 1.0 or any application for installation.

You cannot install or reinstall both DFM 3.0 and DFM 3.0 HPOV- NetView Adapters at the same time. If you do, you will be prompted by an information message to reselect the applications.

The License message appears prompting you to enter the license information.

Step 3 Enter L and provide the license file location.

or

Enter E for an evaluation mode. In this mode, you can provide license information later to enable the product completely.

You need to specify the License information only if you are installing either RME, DFM, IPM or CM. You will not see this message while installing other applications.

The installation program calculates the minimum disk space, RAM and SWAP space required to install the product.

•If the disk space is sufficient, the following message appears:

Sufficient disk space.

•If the drive does not have enough space, an error message appears and the installation exits.

Step 4 Enter the CiscoWorks Admin password and confirm it.

For more information on passwords, see Password Information, page A-9.

Step 5 Enter the System Identity Account Password and confirm it.

This password will be used on all multi-server machines.

The following message appears:

WARNING: Exiting installation beyond this point might result in system instability.

Do you want to continue the installation? (y/n) [y]:

Step 6 Enter y.

Installation now proceeds. At the end of installation, the following messages appear if you installed the respective applications:

WARNING: To ensure that you retain the latest device support for RME,

WARNING: please install the latest Device Packages from Cisco.com @

WARNING: http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-rme

WARNING: Please refer to the Installing and Getting Started with CiscoWorks LAN Management Solution 3.0 guide for details.

The above message appears only if you have installed RME.

WARNING: To ensure that you retain the latest device support for CM,

WARNING: please install the latest Device Packages from Cisco.com @

WARNING: http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-campus

WARNING: Please refer to the Installing and Getting Started with CiscoWorks LAN Management Solution 3.0 guide for details.

The above message appears only if you have installed CM.

WARNING: To ensure that you have up-to-date device support,

WARNING: install the latest Service Pack (SP) from Cisco.com, at

WARNING: http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-dfm.

WARNING: For installation details, refer to the Installing and Getting Started with CiscoWorks LAN Management Solution 3.0 guide.

The above message appears only if you have installed DFM.

The installation completes without displaying more questions and the system prompt appears.

It takes approximately an hour to complete the installation.

The following messages appear at the end of the installation:

Software Installation Tool Completed

Possible Warnings/Errors Encountered

The warning and error messages that appear after these messages do not hinder the installation. They only indicate that you need to take corrective actions after the installation has completed.

Your Solaris machine has the selected applications of LMS 3.0 installed successfully.

To prepare the client system for use, see System and Browser Requirements for Server and Client, page 2-2.

For troubleshooting information, see Checking Processes After Installation, page 6-1 and Understanding Installation Error Messages, page 6-7.

Note If cluster patches are installed for Solaris 10, you must reboot your system after installing DFM.

Remote Upgrade of LMS 3.0 on Solaris - Custom

To perform a remote upgrade of LMS 3.0 on a Solaris machine, using the Custom option:

Step 1 Go to the command prompt and select either:

•2 and Enter to proceed with the installation after you select the Custom mode.

Or

•Q to quit the installation.

If you press Enter to proceed with the installation, the following message appears:

Enter the location where the product will be installed. The default location is /opt/CSCOpx. If you choose another location, installation will create a symbolic link /opt/CSCOpx to that location.

Enter location or q to quit [/opt/CSCOpx]:

The Custom path or location you specify cannot be the sub-directory of /opt/CSCOpx.

Caution Do not remove the link after installation. LMS will not work without this symbolic link.

Step 2 Press Enter to accept the default directory for product installation, or enter a different directory.

Select the applications you want to install.

1) Common Services 3.1

2) CiscoView 6.1.6

3) Integration Utility 1.7

4) Resource Manager Essentials 4.1

5) Campus Manager 5.0

6) Device Fault Manager HPOV-NetView adapters 3.0

7) Device Fault Manager 3.0

8) Internetwork Performance Monitor 4.0

9) LMS Portal 1.0

10) CiscoWorks Assistant 1.0

11) All of the above

Select one or more items using its number separated by comma or enter q to quit:

Make sure you have sufficient disk space of 20 GB if you choose option (11).

Step 3 Enter the number corresponding to the option you have chosen or Q to quit.

You must select to install Common Services 3.1, LMS Portal 1.0 and CiscoWorks Assistant 1.0 applications before selecting any other applications.

You can select more than one component using the corresponding numbers separated by a comma. For example, enter 1, 5 to select Common Services and Integration Utility.

Integration Utility 1.7 can be installed independently. It does not depend on Common Services 3.1 or LMS Portal 1.0 or any application for installation.

You cannot install or reinstall both DFM 3.0 and DFM 3.0 HPOV- NetView Adapters at the same time. If you do, you will be prompted by an information message to reselect the applications.

The License message appears prompting you to enter the license information.

Step 4 Enter L and provide the license file location.

or

Enter E for an evaluation mode. In this mode, you can provide license information later to enable the product completely.

You need to specify the License information only if you are installing either RME, DFM, IPM or CM. You will not see this message while installing other applications.

The Database Password prompt appears.

Step 5 Enter the database password.

This password will be used internally by the product. It must begin with an alphabet and have less than 15 characters.

For more information on passwords, see Password Information, page A-9.

The installation program calculates the minimum disk space, RAM and SWAP space required for installing the product.

•If the disk space is sufficient, the following message appears:

Sufficient disk space.

•If the drive does not have enough space, an error message appears and the installation exits.

Step 6 Enter the CiscoWorks Admin password and confirm it.

For more information on passwords, see Password Information, page A-9.

Step 7 Enter the guest password and confirm it.

For more information on passwords, see Password Information, page A-9.

Step 8 Enter the System Identity Account password and confirm it.

In a multi-server environment, you must configure all systems part of your multi-server setup with the same System Identity Account password.

For more information on passwords, see Password Information, page A-9.

Step 9 Enter the SMTP server name. For more information, refer License Information, page 3-8.

Step 10 Enter the country code, state, city, company, organization, administrator's e-mail address, and host name for HTTPS.

Only the Host name is mandatory. Other fields are optional. Press Enter to skip other fields.

Step 11 Enter either:

•N not to integrate with a third-party NMS after installation. This completes the installation faster. It also avoids errors that may be caused by third party integration.

Or

•Y to integrate with a third-party NMS during installation.

If you select Y:

a. Select any of the following:

–The adapter from the list of available adapters,

–Other to choose an adapter that is not listed (you are prompted to enter the path name of the adapter),

–None to integrate after the installation is complete.

If you select None, go to Step 11.

Many third-party products allow you to launch CiscoWorks applications from within the third-party product. The CiscoWorks applications are launched in a web browser.

b. Enter the full pathname for the web browser.

A message appears prompting you to enable download updates to NMIDB (Network Management Integration Data Bundle) directly from Cisco.com.

c. Select either:

–N to disable future updates from Cisco.com.

–Y to enable future updates from Cisco.com.

If you select N, go to Step 11.

d. Enter your Cisco.com user ID and password.

You must have Cisco.com login privileges. If you do not have a user account and password on Cisco.com, contact your channel partner or enter a request on the standard Cisco.com web site.

The installation program checks dependencies and system requirements and copies the files to the run time (local directory) and the installation proceeds.

A message appears:

Do you want to see the passwords that were entered/randomly generated? (y/n) [n]

The Device Fault Manager uses a data transport protocol that requires authentication for server-to-server communication. You can retain the existing username and password for securing this interface.

Step 12 Enter Y and proceed.

A message appears:

Exiting installation beyond this point might result in system instability.

Do you want to continue the installation? (y/n) [y]

Step 13 Enter Y.

Installation now proceeds. At the end of installation, the following messages appear:

WARNING: To ensure that you retain the latest device support for RME,

WARNING: please install the latest Device Packages from Cisco.com @

WARNING: http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-rme

WARNING: Please refer to the Installing and Getting Started with CiscoWorks LAN Management Solution 3.0 guide for details.

The above message appears only if you have installed RME.

WARNING: To ensure that you retain the latest device support for CM,

WARNING: please install the latest Device Packages from Cisco.com @

WARNING: http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-campus

WARNING: Please refer to the Installing and Getting Started with CiscoWorks LAN Management Solution 3.0 guide for details.

The above message appears only if you have installed CM.

WARNING: To ensure that you have up-to-date device support,

WARNING: install the latest Service Pack (SP) from Cisco.com, at

WARNING: http://www.cisco.com/pcgi-bin/tablebuild.pl/cw2000-dfm.

WARNING: For installation details, refer to the Installing and Getting Started with CiscoWorks LAN Management Solution 3.0 guide.

The above message appears only if you have installed DFM.

The installation completes without displaying more questions and the system prompt appears.

It takes approximately an hour to complete the installation.

The following messages appear at the end of the installation:

Software Installation Tool Completed

Possible Warnings/Errors Encountered

The warning and error messages that appear after these messages do not hinder the installation. They only indicate that you need to take corrective actions after the installation has completed.

Your Solaris machine has the selected applications of LMS 3.0 installed successfully.

To prepare the client system for use, see System and Browser Requirements for Server and Client, page 2-2.

For troubleshooting information, see Checking Processes After Installation, page 6-1 and Understanding Installation Error Messages, page 6-7.

Note If cluster patches are installed for Solaris 10, you must reboot your system after installing DFM.

Local Upgrade to LMS 3.0 on Windows

To upgrade to LMS 3.0 on the same Windows machine, you can select the relevant option from the following:

•Customers upgrading from LMS 2.5 must first install the LMS 2.5 December Update (LMS 2.5.1) available from Cisco.com and then proceed to directly upgrade LMS 3.0 from the DVD.

The LMS 2.5 December Update (LMS 2.5.1) is available at the location:
http://www.cisco.com/pcgi-bin/tablebuild.pl/lms25.

For install instructions, see the Readmes at:
http://www.cisco.com/en/US/products/sw/cscowork/ps2425/prod_installation_guides_list.html.

•Customers upgrading from LMS 2.5.1 can directly upgrade to LMS 3.0.

•Customer who have LMS 2.6 can directly upgrade to LMS 3.0.

Note We recommend that you take a backup of your data before you start the upgrade.

To upgrade to LMS 3.0 on the same Windows machine:

Step 1 Login as administrator to the machine where LMS 2.5.1 or LMS 2.6 is already installed.

a. Insert the LMS 3.0 DVD.

b. Double-click on the autorun.exe or setup.exe file.

The CiscoWorks LAN Management Solution 3.0 Applications window appears.

c. Click Install to continue.

While installing from the network drive, the Installing from Network Drive window appears.

Installation from network drive will be slower when compared to installing from the local drive.

Step 2 Click Yes to proceed or No to exit installation.

If the WMI service is running, the following message appears when installation starts:

Windows Management Instrumentation (WMI) is running. This locks processes and impedes installation. To avoid WMI conflicts, this Setup program will stop and immediately restart the WMI service.

Do you want to proceed?

Click Yes to proceed with this installation. Click No to exit installation.

Step 3 Click Yes to proceed.

The IIS detection message appears.

When Internet Information Services (IIS) is detected on your system and if you have continued the installation without IIS services, you cannot use the port number 443 for HTTPS. Instead, you must use the port numbers ranging from 1026 to 65535 for HTTPS to avoid this conflict.

Step 4 Click Yes or No to continue.

The Welcome window appears.

Step 5 Click Next to continue.

The Software License Agreement window appears. You must accept this agreement to install CiscoWorks LMS 3.0.

Step 6 Click Accept to continue.

If you are trying to install on an unsupported platform, the following error message appears:

You cannot install CiscoWorks LMS 3.0 application(s) on an unsupported operating system or when Terminal Services is running on the supported Windows 2003 Server Standard Edition, Windows 2003 Server Enterprise Edition, and Windows 2003 R2 Server platforms

The setup program will exit when you click OK

You must either upgrade the operating system on the server to a supported version or install LMS 3.0 application(s) on another server that runs a supported operating system.

You cannot install LMS 3.0 on Windows 2000 server platform. You need to upgrade to Windows 2003 operating system and then continue with installation. If not, installation will terminate.

When you have the recommended platform, the installation continues.

The Setup Type dialog box appears.

Step 7 Select one of the following:

You can upgrade install LMS 3.0 using either the Typical or Custom mode:

•Typical to select the components and install the selected components in the default location (System Drive\Program Files\CSCOpx). This is the default installation mode. (See the Local Upgrade to LMS 3.0 on Windows — Typical section.)

•Custom to select the components, customize the settings, and to specify the location. (See the Local Upgrade to LMS 3.0 on Windows — Custom section.)

Local Upgrade to LMS 3.0 on Windows — Typical

To upgrade to LMS 3.0 on the same Windows machine, using the Typical option:

Step 1 Click Next to continue after you select the Typical installation mode.

The Backup Data dialog box appears.

Step 2 Select a suitable location for backup and click Next.

The Select Applications dialog box appears:

•Common Services 3.1

•LMS Portal 1.0

•CiscoWorks Assistant 1.0

•CiscoView 6.1.6

•Integration Utility 1.7

•Resource Manager Essentials 4.1

•Campus Manager 5.0

•Device Fault Manager HPOV-NetView adapters 3.0

•Device Fault Manager 3.0

•Internetwork Performance Monitor 4.0

The existing applications of either LMS 2.5.1 or LMS 2.6 that require upgrade will get selected and upgraded to its latest version by default when you install LMS 3.0.

You can also now select to install or reinstall any other applications of LMS 3.0.

You cannot install or reinstall both DFM 3.0 and DFM 3.0 HPOV- NetView Adapters at the same time. If you do, you will be prompted by an information message to select only one of them.

Step 3 Click Next to continue.

The Licensing Information dialog box appears.

Step 4 Specify the License File Location.

If you do not have a license you can select the Evaluation Mode. You must obtain a valid License Key within 90 days.

You will see two types of messages based on the license used:

•If you had used a Purchase License for an earlier installation and have now selected the Evaluation mode, a message appears prompting you to get a license within 90 days.

•If you had already installed in the Evaluation mode and have again selected this mode, a warning message appears and the installation terminates.

You need to specify the License information only if you are installing either RME, DFM, IPM, or CM. You will not see this message while installing other applications.

Step 5 Click Next to continue installation.

The Web Server dialog box appears.

Step 6 Enter HTTPS port, server administrator e-mail address, and the SMTP server name.

The default HTTPS port number is 443. The SMTP server name is used by other CiscoWorks applications. The HTTPS port and SMTP server name are mandatory.

Note When IIS is detected on your system, to avoid any conflict with HTTPS, use port numbers ranging from 1026 to 65535.

The System Requirements dialog box appears.

The installation program checks the system configuration and required space.

Step 7 Click Next.

The Summary window appears with the updates that will be installed and the settings for the installation.

Step 8 Click Next.

The Stop All Programs dialog box appears with the list of files currently being used by other processes.

Step 9 Click Retry to verify.

Installation continues.

At the end of installation, based on the applications you have selected to install or reinstall, warning messages appear. These messages prompt you to install the latest device latest updates.

Step 10 Click OK and proceed to complete the installation.

The Restart dialog box appears after the installation is complete.

You must restart your machine after you have installed LMS 3.0.

Step 11 Select Yes, I want to restart my computer now.

Step 12 Click Finish.

To prepare the client system for use, see System and Browser Requirements for Server and Client, page 2-2.

For troubleshooting information, see Checking Processes After Installation, page 6-1 and Understanding Installation Error Messages, page 6-7.

Local Upgrade to LMS 3.0 on Windows — Custom

To upgrade to LMS 3.0 on the same Windows machine, using the Custom option:

Step 1 Click Next to continue after you select the Custom installation mode.

The Backup Data dialog box appears.

Step 2 Select a suitable location for backup.

Step 3 Click Next.

The Select Applications dialog box appears:

•Common Services 3.1

•LMS Portal 1.0

•CiscoWorks Assistant 1.0

•CiscoView 6.1.6

•Integration Utility 1.7

•Resource Manager Essentials 4.1

•Campus Manager 5.0

•Device Fault Manager HPOV-NetView adapters 3.0

•Device Fault Manager 3.0

•Internetwork Performance Monitor 4.0

The existing applications of either LMS 2.5.1 or LMS 2.6 that require upgrade will get selected and upgraded to its latest version by default when you install LMS 3.0. You can also now select to install or reinstall any other applications of LMS 3.0.

You cannot install or reinstall both DFM 3.0 and DFM 3.0 HPOV- NetView Adapters at the same time. If you do, you will be prompted by an information message to select only one of them.

Step 4 Click Next to continue.

The Licensing Information dialog box appears.

Step 5 Specify the License File Location.

If you do not have a license you have the option of selecting the Evaluation Mode. You must obtain a valid License Key within 90 days.

You will see two types of messages based on the license used:

•If you had used a Purchase License for an earlier installation and have now selected the Evaluation mode, a message appears prompting you to get a license within 90 days.

•If you had already installed in the Evaluation mode and have again selected this mode, a warning message appears and the installation terminates.

You need to specify the License information only when you install either RME, DFM, IPM or CM.

Step 6 Click Next to continue installation.

The System Requirements dialog box appears.

The installation program checks the system configuration and required space.

Step 7 Click Next.

The Change Admin and Guest Password box appears.

Step 8 Enter user admin and user guest passwords and confirm them. For more information on passwords, see Password Information, page A-9.

Step 9 Click Next to continue installation.

The Change System Identity Account password dialog box appears.

Step 10 Enter the System Identity Account password and confirm it.

In a multi-server environment, you must configure all systems part of your multi-server setup with the same System Identity Account password. For more information on passwords, see Password Information, page A-9.

Step 11 Click Next.

The Change casuser Password dialog box appears.

Casuser is the user who administers and maintains CiscoWorks Server, without administrative privileges. If you do not enter a password, the installation program generates a random password and adds the new user casuser and the new group casusers to the system.

Step 12 Click Next to continue.

The Database Password dialog box appears.

For more information on passwords, see Password Information, page A-9.

Step 13 Click Next to continue installation.

The Web Server dialog box appears.

Step 14 Enter HTTPS port, server administrator e-mail address, and the SMTP server name.

The default HTTPS port number is 443. The SMTP server name is used by other CiscoWorks applications. The HTTPS port and SMTP server name are mandatory.

Note When IIS is detected on your system, to avoid any conflict with HTTPS, use port numbers ranging from 1026 to 65535.

Step 15 Click Next to continue installation.

The Self-Signed Certificate dialog box appears. The webserver uses the self-signed certificate while operating in secure mode.

Step 16 Enter the country code, state, city, company, organization, and host name for HTTPS. The host name is mandatory.

Step 17 Click Next to continue installation.

If you want to create a shortcut to CiscoWorks on your desktop, select the check box.

Step 18 Click Next.

The Summary window appears with the updates that will be installed and the settings for the installation.

Step 19 Click Next.

The Stop All Programs dialog box appears with the list of files currently being used by other processes running.

Step 20 Click Retry to verify and proceed.

Installation continues.

At the end of installation, based on the applications you have selected to install or reinstall, warning messages appear. These messages prompt you to install the latest device latest updates.

Step 21 Click OK and proceed to complete the installation.

The Restart dialog box appears after the installation is complete.

You must restart your machine after you have installed LMS 3.0.

Step 22 Select Yes, I want to restart my computer now.

Step 23 Click Finish.

To prepare the client system for use, see System and Browser Requirements for Server and Client, page 2-2.

For troubleshooting information, see Checking Processes After Installation, page 6-1 and Understanding Installation Error Messages, page 6-7.

Remote Upgrade to LMS 3.0 on Windows

To remote upgrade from LMS 2.2 or LMS 2.5 to LMS 3.0 on a different Windows machine:

Step 1 Login to the machine where LMS 2.2 / LMS 2.5 is installed.

Step 2 Take a backup of the data.

Step 3 Login to the machine where LMS 3.0 is to be installed.

Step 4 Follow the install procedure using Typical or Custom to install LMS 3.0. See Remote Upgrade to LMS 3.0 on Windows Using DVD.

Step 5 Migrate the data to LMS 3.0.

You must follow the exact steps that are described in the Data Migration Guide for LAN Management Solution 3.0 to migrate and to restore the LMS data.

The Data Migration Guide for LAN Management Solution 3.0 is available at this location:

http://www.cisco.com/en/US/products/sw/cscowork/ps2425/prod_installation_guides_list.html

Remote Upgrade to LMS 3.0 on Windows Using DVD

To perform a remote upgrade to LMS 3.0 on a Windows machine, you need to install the LMS 3.0 DVD:

Step 1 Login as administrator to the machine where you want to remote upgrade to LMS 3.0.

a. Insert the LMS 3.0 DVD.

b. Double-click on the autorun.exe or setup.exe file.

The CiscoWorks LAN Management Solution 3.0 Applications window appears.

c. Click Install to continue.

While installing from the network drive, the Installing from Network Drive window appears.

Installation from network drive will be slower than installing from the local drive.

Step 2 Click Yes to proceed or No to exit installation.

If the WMI service is running, the following message appears when installation starts:

Windows Management Instrumentation (WMI) is running. This locks processes and impedes installation. To avoid WMI conflicts, this Setup program will stop and immediately restart the WMI service.

Do you want to proceed?

Click Yes to proceed with this installation. Click No to exit installation.

Step 3 Click Yes to proceed.

The IIS detection message appears.

When Internet Information Services (IIS) is detected on your system and if you have continued the installation without IIS services, you cannot use the port number 443 for HTTPS. Instead, you must use the port numbers ranging from 1026 to 65535 for HTTPS to avoid this conflict.

Step 4 Click Yes or No to continue.

The Welcome window appears.

Step 5 Click Next to continue.

The Software License Agreement window appears. You must accept this agreement to install CiscoWorks LMS 3.0.

Step 6 Click Accept to continue.

If you are trying to install on an unsupported platform, the following error message appears:

You cannot install CiscoWorks LMS 3.0 application(s) on an unsupported operating system or when Terminal Services is running on the supported Windows 2003 Server Standard Edition, Windows 2003 Server Enterprise Edition, and Windows 2003 R2 Server platforms

The setup program will exit when you click OK

You must either upgrade the operating system on the server to a supported version or install LMS 3.0 application(s) on another server that runs a supported operating system.

You cannot install LMS 3.0 on Windows 2000 server platform. You need to upgrade to Windows 2003 operating system and then continue with installation. If not, installation will terminate.

When you have the recommended platform, the installation continues.

The Setup Type dialog box appears.

Step 7 Select either of the following:

You can install LMS 3.0 using either the Typical or Custom mode:

•Typical to select the components and install the selected components in the default location (System Drive\Program Files\CSCOpx). This is the default installation mode. See Remote Upgrade to LMS 3.0 on Windows - Typical.

•Custom to select the components, customize the settings, and to specify the location. See Remote Upgrade of LMS 3.0 on Windows - Custom.

Remote Upgrade to LMS 3.0 on Windows - Typical

To perform a local upgrade of LMS 3.0 on a Windows machine, using the Typical option:

Step 1 Click Next to continue after you select the Typical installation mode.

The Select Applications dialog box appears:

•Common Services 3.1

•LMS Portal 1.0

•CiscoWorks Assistant 1.0

•CiscoView 6.1.6

•Integration Utility 1.7

•Resource Manager Essentials 4.1

•Campus Manager 5.0

•Device Fault Manager HPOV-NetView adapters 3.0

•Device Fault Manager 3.0

•Internetwork Performance Monitor 4.0

You must select to install Common Services 3.1, LMS Portal 1.0 and CiscoWorks Assistant 1.0 applications before proceeding to select any other applications.

Integration Utility 1.7 can be installed independently. It does not depend on Common Services 3.1 or LMS Portal 1.0 or any application for installation.

You cannot install or reinstall both DFM 3.0 and DFM 3.0 HPOV- NetView Adapters at the same time. If you do, you will be prompted by an information message to reselect the applications.

Step 2 Click Next after selecting the applications to install and continue.

The Licensing Information dialog box appears.

Step 3 Specify the License File Location.

If you do not have a license you have the option of selecting the Evaluation Mode. You must obtain a valid License Key within 90 days.

You need to specify the License information only when you install either RME, DFM, IPM or CM.

Step 4 Click Next to continue installation.

The System Requirements dialog box appears.

The installation program checks the system configuration and required space.

Step 5 Click Next.

The Change Admin Password box appears.

Step 6 Enter user admin password and confirm them.

For more information on passwords, see Password Information, page A-9.

Step 7 Click Next to continue installation.

The Change System Identity Account password dialog box appears.

Step 8 Enter the System Identity Account password and confirm it.

In a multi-server environment, you must configure all systems part of your multi-server setup with the same System Identity Account password.

For more information on passwords, see Password Information, page A-9.

Step 9 Click Next.

The Create casuser information box appears.

Casuser is the user who administers and maintains CiscoWorks Server, without administrative privileges.

Step 10 Click Yes to continue with installation or No to abort.

The Web Server dialog box appears.

Step 11 Enter HTTPS port, server administrator e-mail address, and the SMTP server name.

The default HTTPS port number is 443. The SMTP server name is used by other CiscoWorks applications. The HTTPS port and SMTP server name are mandatory.

Note When IIS is detected on your system, to avoid any conflict with HTTPS, use port numbers ranging from 1026 to 65535.

The Summary window appears with the updates that will be installed and the settings for the installation.

Step 12 Click Next.

Installation continues.

At the end of installation, based on the applications you have selected to install or reinstall, warning messages appear. These messages prompt you to install the latest device latest updates.

Step 13 Click OK and proceed to complete the installation.

The Restart dialog box appears after the installation is complete.

You must restart your machine after you have installed LMS 3.0.

Step 14 Select Yes, I want to restart my computer now.

Step 15 Click Finish.

To prepare the client system for use, see System and Browser Requirements for Server and Client, page 2-2.

For troubleshooting information, see Checking Processes After Installation, page 6-1 and Understanding Installation Error Messages, page 6-7.

Remote Upgrade of LMS 3.0 on Windows - Custom

To perform a local upgrade of LMS 3.0 on a Windows machine, using the Custom option:

Step 1 Click Next to continue after you select the Custom installation mode.

The Choose Destination Folder dialog box appears.

The default folder is SystemDrive:\Program Files\CSCOpx. You can choose the destination folder where CiscoWorks will be installed.

Step 2 Click Next.

The Change Destination Folder dialog box appears if the destination folder location had been entered previously.

You can either select a new destination folder or confirm the one that you selected earlier.

Step 3 Click Next to proceed.

The Select Applications dialog box appears:

•Common Services 3.1

•LMS Portal 1.0

•CiscoWorks Assistant 1.0

•CiscoView 6.1.6

•Integration Utility 1.7

•Resource Manager Essentials 4.1

•Campus Manager 5.0

•Device Fault Manager HPOV-NetView adapters 3.0

•Device Fault Manager 3.0

•Internetwork Performance Monitor 4.0

You must select to install Common Services 3.1, LMS Portal 1.0 and CiscoWorks Assistant 1.0 applications before proceeding to select any other applications.

Integration Utility 1.7 can be installed independently. It does not depend on Common Services 3.1 or LMS Portal 1.0 or any application for installation.

You cannot install or reinstall both DFM 3.0 and DFM 3.0 HPOV- NetView Adapters at the same time. If you do, you will be prompted by an information message to select only one of them.

Step 4 Click Next after selecting the applications to install and continue.

The Licensing Information dialog box appears.

Step 5 Specify the License File Location.

If you do not have a license you have the option of selecting the Evaluation Mode. You must obtain a valid License Key within 90 days.

You need to specify the License information only if you are installing either RME, DFM, IPM or CM. You will not see this message while installing other applications.

Step 6 Click Next to continue installation.

The System Requirements dialog box appears.

The installation program checks the system configuration and required space.

Step 7 Click Next.

The Change Admin and Guest Password box appears.

Step 8 Enter user admin and user guest passwords and confirm them.

For more information on passwords, see Password Information, page A-9.

Step 9 Click Next to continue installation.

The Change System Identity Account password dialog box appears.

Step 10 Enter the System Identity Account password and confirm it.

In a multi-server environment, you must configure all systems part of your multi-server setup with the same System Identity Account password.

For more information on passwords, see Password Information, page A-9.

Step 11 Click Next.

The Change casuser Password dialog box appears.

Casuser is the user who can administer and maintain CiscoWorks Server even without administrative privileges.

Step 12 Enter the casuser password and confirm it.

If you do not enter a password, the installation program generates a random password and adds the new user casuser and the new group casusers to the system.

Step 13 Click Next to continue.

The Database Password dialog box appears.

Step 14 Enter the database password.

This password will be used internally by the product. It must begin with an alphabet and have less than 15 characters.

For more information on passwords, see Password Information, page A-9.

Step 15 Click Next.

The Web Server dialog box appears.

Step 16 Enter HTTPS port, server administrator e-mail address, and the SMTP server name.

The default HTTPS port number is 443. The SMTP server name is used by other CiscoWorks applications. The HTTPS port and SMTP server name are mandatory.

Note If IIS is detected on your system, to avoid any conflict with HTTPS, use port numbers ranging from 1026 to 65535.

Step 17 Click Next to continue installation.

The Self-Signed Certificate dialog box appears. The webserver uses the self-signed certificate while operating in secure mode.

Step 18 Enter the country code, state, city, company, organization, and host name for HTTPS.

The host name is mandatory.

Step 19 Click Next to continue installation.

The Summary window appears with the updates that will be installed and the settings for the installation.

Step 20 Click Next.

Installation continues.

At the end of installation, based on the applications you have selected to install or reinstall, warning messages appear. These messages prompt you to install the latest device latest updates.

Step 21 Click OK and proceed to complete the installation.

The Restart dialog box appears after the installation is complete.

You must restart your machine after you have installed LMS 3.0.

Step 22 Select Yes, I want to restart my computer now.

Step 23 Click Finish.

To prepare the client system for use, see System and Browser Requirements for Server and Client, page 2-2.

For troubleshooting information, see Checking Processes After Installation, page 6-1 and Understanding Installation Error Messages, page 6-7.

Verifying the Installation

You can verify LMS 3.0 installation by following either of these procedures.

Procedure 1

You can verify LMS 3.0 installation using either of these methods:

•Enter the command pdshow from NMSROOT/bin.

Where, NMSROOT is the CiscoWorks installation directory (by default, SystemDrive:\Program Files\CSCOpx and SystemDrive is the Windows operating system installed directory and for Solaris it is /opt/CSCOpx).

•Select Common Services > Server > Admin > Processes on the CiscoWorks Home page.

The following services should be displayed:

Application Name

Services/Processes

Common Services 3.1

•Apache

•CmfDbEngine

•CmfDbMonitor

•CMFOGSServer

•CSRegistryServer

•DCRServer

•diskWatcher

•EDS

•EDS-GCF

•EDS-TR

•ESS

•EssMonitor

•FDRewinder (Only on Solaris)

•jrm

•LicenseServer

•Tomcat

•TomcatMonitor

•RmeOrb

•RmeGatekeeper

Campus Manager 5.0

•ANIServer

•ANIDbEngine

•CampusOGSServer

•DeviceDiscovery

•UTManager

•UTLITE

•UTMajorAcquisition

•MACUHIC

•WlseUHIC

Resource Manager Essentials 4.1

•ChangeAudit

•ConfigMgmtServer

•CTMJrmServer

•EssentialsDM

•ICServer

•NCTemplateMgr

•NetShowMgr

•RMEDbEngine

•RMEDbMonitor

•RMECSTMServer

•RMEOGSServer

•SyslogAnalyzer

•SyslogCollector

Device Fault Manager 3.0

•AdapterServer

•DataPurge

•DfmServer

•DFMLogServer

•DFMCTMStartup

•DfmBroker

•DFMMultiProcLogger

•DFMOGSServer

•EPMServer

•EPMDbMonitor

•EPMDbEngine

•FHPurgeTask

•FHDbEngine

•FHDbMonitor

•FHServer

•Interactor

•InventoryCollector

•INVDbEngine

•INVDbMonitor

•NOSServer

•PMServer

•PTMServer

•TISServer

Internetwork Performance Monitor 4.0

•IPMProcess

•IpmDbEngine

•IpmDbMonitor

•IPMOGSServer

CiscoWorks Assistant 1.0

•OpsxmlDbEngine

•OpsxmlDbMonitor

•OpsXMLRuntime

•ProcSysBus

Procedure 2

To verify from the CiscoWorks Home Page main screen:

Step 1 Select Common Services > Server > Home Page Admin > Application Registration.

The Application Registration Status page appears.

Step 2 Check the Registered Applications table.

If LMS 3.0 is upgraded successfully, the following application versions will be listed:

•CiscoView 6.1

•RME 4.1

•Campus Manager 5.0

•Device Fault Manager 3.0

•Internetwork Performance Monitor 4.0

Application Registration Status page displays only the major version of the product. See the Software Updates page on Common Services to know the version with patch levels for all applications.

Procedure 3

You can also verify the installation using Software Center. To verify the installation, go to Common Services > Software Center > Software Update and the Software Updates page appears. You can verify the installation using the Products installed dialog box.

Uninstalling LMS 3.0

This section contains:

•Before You Begin Uninstallation

•Uninstalling LMS 3.0 on Solaris

•Uninstalling LMS 3.0 on Windows

Before You Begin Uninstallation

The following are some precautionary notes on uninstallation that you must read:

•CiscoWorks Common Services 3.1, CiscoWorks LMS Portal 1.0 and CiscoWorks Assistant 1.0 must be uninstalled together. If not, you will encounter some error messages.

•As CiscoWorks Common Services 3.1 is required for other applications, it must be uninstalled only at the end. You can also use Select All to uninstall all the applications at the same time.

•The uninstall log file will be generated using time stamp with the YYYYMMDD_hhmmss format, for example, C:/CiscoWorks_uninstall_YYYYMMDD_hhmmss.

•The install folder will be removed (with some caveats) and the casuser will be removed after uninstallation of Common Services 3.1.

Use the Uninstall option to remove CiscoWorks Common Services files and settings. You must be logged in as administrator to uninstall any application.

You need to uninstall all applications that depend on CiscoWorks before uninstalling CiscoWorks Common Services 3.1.

For example, if you select Common Services without selecting CiscoView, the following message appears on both Windows and Solaris:

Cannot uninstall CiscoWorks Common Services.

It is required for CiscoView.

Uninstalling LMS 3.0 on Solaris

To uninstall LMS 3.0 on a Solaris system:

Step 1 Enter the following commands as root to start the uninstall script:

# cd /

# /opt/CSCOpx/bin/uninstall.sh

where /opt/CSCOpx is the default installation directory.

If you have installed applications dependent on Common Services, a list of applications appear.

Enter the number corresponding to the option you have chosen or q to quit. You can select more than one component. Enter the number corresponding to the components separated by commas.

When you remove CiscoWorks Common Services (all the CiscoWorks applications), the uninstall script removes changes made to the /etc/services file. The /etc directory still contains all system file changes.

The uninstall messages get appended to the /var/tmp/Ciscoworks_uninstall_20060623_102035.log.

The Uninstallation dialog box appears with the installed components.

Step 2 Enter Y to confirm uninstallation of the selected components.

The uninstallation proceeds.

After the uninstall is complete, the following messages appear:

All files were deleted successfully.

Possible Warnings/Errors Encountered

The installation program lists the warning and error messages.

Step 3 Check the following files after uninstallation and ensure to perform the following:

•/etc/syslog.conf

Ensure that you manually remove this entry: local0.emerg;local0.alert;local0.crit;local0.err;local0.warning;local0.notice;local0.info;local0.debug /var/adm/CSCOpx/log/dmgtd .log.

•/etc/services

Ensure that port assignments for the CiscoWorks applications have been removed.

•/etc/inetd.conf

Ensure that the CiscoWorks TFTP entry is removed.

Uninstalling LMS 3.0 on Windows

To uninstall LMS 3.0 on a Windows system:

Step 1 Go to the Windows desktop and select Start > Programs > CiscoWorks > Uninstall CiscoWorks.

If the WMI service is running, the following message appears when uninstallation starts.

Windows Management Instrumentation (WMI) is running. This locks processes and impedes installation. To avoid WMI conflicts, this Setup program will stop and immediately restart the WMI service.

Do you want to proceed?

Click Yes to proceed with this installation. Click No to exit installation.

Step 2 Click either:

•Yes to proceed with this uninstallation.

•No to exit uninstallation.

The Uninstallation dialog box appears with the installed components.

Step 3 Select the components you want to remove and click Next.

Or

Click Select All to uninstall all the components and click Next.

The Uninstallation dialog box lists the selected components.

Step 4 Click either:

•Next to continue uninstallation.

Or

•Back to return to the component selection box.

If you have selected Uninstall All, you cannot return to the component selection box using Back.

The uninstallation proceeds and the Uninstallation Complete dialog box appears after uninstallation completes.

Step 5 Select Yes, I want to restart my computer now and click Finish.

Caution You must restart your system after the uninstallation is complete. The subsequent installation of other CiscoWorks products may fail if you do not restart your system.

Re-installing LMS 3.0

Re-installation is installing the product over the existing one without performing an uninstallation.

You can re-install LMS 3.0 by running the installation program on the system currently running the product. LMS 3.0 supports new installation and re-installation of applications at the same time.

Re-installation preserves the settings from the previous installation.

LMS applications selected to be re-installed will automatically be installed in the same location, where the previous version was installed.

Note During re-installation of LMS 3.0, you will not be prompted for any password or license information. However, you will be prompted to provide a backup location.

To reinstall any of the LMS 3.0 applications, follow the similar procedure as detailed in Performing New Installation of LMS 3.0.