Table Of Contents

A - B - C - D - E - G - H - I - L - M - N - O - P - R - S - T - U - V - W -

index

A

adding

device support packages 2-23

user accounts

using the CWW desktop 2-3

using WhatsUp Gold 2-6

admin accounts, settings for 2-11

alert notification, configuring in WhatsUp Gold 2-21

alerts, creating 2-14

applications, launching 2-28

CiscoView, from the desktop 2-31

using WhatsUp Gold

from a remote client 2-33

from the server 2-32

WhatsUp Gold, launching

from a remote client 2-29

from the server 2-28

from the server using the desktop 2-29

from the server using the Windows Start menu 2-29

applications, navigating 2-35

audience for this document ix

B

browser problems, troubleshooting 6-10

C

cautions, significance of xi

CCO

device packages, manually selecting from 2-24

CD-ROM, obtaining documentation on a xiii

Cisco.com

accessing xv

features and services xv

ordering documentation from xiv

CiscoView 3-1

components, selecting multiple 3-13

debugging, FAQ about 6-6

device packages, maintaining 3-14

Packet Support Updater, using 3-15

understanding devcie packages 3-14

devices

configuring 3-8

monitoring 3-11

getting help 3-21

making selections and displaying menus 3-7

navigating in 3-2

main menu buttons 3-4

status bar and icons 3-5

preferences, setting 3-6

software versions, FAQs about 6-3

starting 3-2

CiscoWorks for Windows Home Page, using 2-1

common preferences, setting 2-27

configuring

alert notification in WhatsUp Gold 2-21

the CWW server as the trap receiver 2-16

the SNMP Mail option in WhatsUp Gold 2-19

creating

alerts 2-14

maps 2-13

threshold templates 5-38

Template Exists window 5-44

D

debugging CiscoView, FAQ about 6-6

desktop

preferences, setting 2-26

using 2-1

device

community string preferences, setting 2-26

displaying, FAQs on 6-3

information, displaying 2-24

managing, with CiscoView (see CiscoView) 3-1

modifying, FAQ on 6-3

monitoring, with ThresholdManager (see ThresholdManager) 5-1

support, adding 2-23

device packages, installing 2-24

manually selecting packages from Cisco.com 2-24

Packet Support Updater, starting 2-24

support for devices in CWW 1-4

device packages

downloading 3-15

installing 3-17

maintaining (see Packet Support Updater) 3-14

understanding 3-14

Device Thresholds window in ThresholdManager 5-12

command buttons on 5-16

displaying

Cisco device information (see ShowCommands) 4-1

device information 2-24

devices, FAQs on 6-3

documentation

feedback (reader comment) form, submitting electronically xiv

obtaining the latest xiii

from Cisco.com xiv

from Networking Products MarketPlace xiv

from the online Subscription Store xiv

on CD-ROM xiii

on the web xiii

organization of this x

related xii

downloading device packages 3-15

E

enabling the SNMP Trap Handler in WhatsUp Gold 2-17

G

getting started with CiscoWorks for Windows 2-2

guest accounts, settings for 2-8

H

help

for CiscoView, obtaining 3-21

for ShowCommands, obtaining 4-15

for ThresholdManager, obtaining 5-47

online xii

online, using 2-1

technical assistance xv

I

installing device packages 2-24

integrating Threshold Manager with WhatsUp Gold 2-16

L

launching applications 2-28

CiscoView, from the desktop 2-31

using WhatsUp Gold

from a remote client 2-33

from the server 2-32

WhatsUp Gold, launching

from a remote client 2-29

from the server 2-28

from the server using the desktop 2-29

from Windows Start menu using the desktop 2-29

logging in to CiscoWorks for Windows 1-8

M

managing Cisco devices with CiscoView (see CiscoView) 3-1

maps, creating 2-13

modifiying a device, FAQ on 6-3

monitoring Cisco devices with ThresholdManager (see ThresholdManager) 5-1

My Commands option in ShowCommands 4-10

N

navigating

applications 2-35

CiscoView 3-2

Networking Products MarketPlace, ordering documentation from xiv

O

online help, using 2-1

operator accounts, settings for 2-9

organization of this document x

overview of CiscoWorks for Windows 1-2

P

Packet Support Updater

invoking 2-27

starting 2-24

understanding device packages 3-14

using 3-15

downloading device packages 3-15

installing device packages 3-17

starting the Packet Support Updater 3-16

uninstalling device packages 3-19

preferences, setting 2-26

common 2-27

desktop 2-26

device community strings 2-26

R

reader comment form, submitting electronically xiv

S

security support in ShowCommands 4-7

server, starting CiscoWorks for Windows from 1-7

setting

preferences 2-26

common 2-27

desktop 2-26

device community strings 2-26

thresholds 2-15

configuring alert notification in WhatsUp Gold 2-21

configuring the CWW server as the trapconfiguring the CWW server as the trap receiver receiver 2-16

configuring the SNMP Mail option in WhatsUp Gold 2-19

enabling the SNMP Trap Handler in WhatsUp Gold 2-17

integrating Threshold Manager with WhatsUp Gold 2-16

using Threshold Manager 2-22

ShowCommands 4-1

features 4-2

help, obtaining 4-15

navigating in 4-7

main screen 4-8

My Commands option 4-10

preferences 4-11

security support 4-7

starting 4-2

understanding 4-1

SNMP Mail option, configuring in WhatsUp Gold 2-19

SNMP Trap Handler, enabling in WhatsUp Gold 2-17

starting

CiscoView 3-2

from the CiscoWorks for Windows desktop 3-2

from WhatsUp Gold 3-2

CiscoWorks for Windows

from the server 1-7

logging in 1-8

multiple instances of ThresholdManager 5-47

Packet Support Updater 2-24

ShowCommands 4-2

ThresholdManager 5-6

Subscription Store, ordering documentation from xiv

T

TAC (Technical Assistance Center) xv

accessing

by telephone xvi

website xvi

features and services xv

Technical Assistance Center (see TAC) xv

technical support, obtaining xv

customers and partners (Cisco.com) xv

accessing xv

services and features xv

warranty or maintenance contract customers (TAC) xv

accessing xvi

features and services xv

telephone numbers for TAC xvi

Templates window in ThresholdManager 5-16

command buttons on 5-21

ThresholdManager 5-1

device thresholds, managing 5-31

device thresholds, creating 5-31

device thresholds, deleting 5-33

device thresholds, modifying 5-32

events, managing 5-25

deleting events 5-30

retrieving events 5-30

viewing threshold events 5-25

features 5-2

getting help 5-47

integrating with WhatsUp Gold 2-16

navigating in 5-9

Device Thresholds window 5-12

Event Log window 5-10

Preferences window 5-23

Templates window 5-16

Trap Receivers window 5-21

setting thresholds using 2-22

starting 5-6

multiple instances 5-47

terminology 5-3

threshold templates, using 5-33

configuration file content 5-46

creating threshold templates 5-38

deleting template files 5-46

modifying a template file 5-45

naming template files 5-36

templates directory 5-34

using default template files 5-36

understanding ThresholdManager 5-2

thresholds, setting 2-15

alert notification, configuring in WhatsUp Gold 2-21

SNMP Mail option, configuring in WhatsUp Gold 2-19

Threshold Manager

integrating with WhatsUp Gold 2-16

using 2-22

trap receiver, configuring the CWW server as 2-16

troubleshooting 6-1

browser problems 6-10

CiscoView 6-1

FAQs 6-2

general problems 6-11

reporting problems to Cisco Systems 6-12

ShowCommands 6-7

ThresholdManager 6-8

typographical conventions used in this document xi

U

understanding CiscoWorks for Windows 1-1

device support 1-4

overview 1-2

what's new in this release 1-3

uninstalling CiscoWorks for Windows 1-8

updates, obtaining 2-28

user accounts 2-2

adding

using the CWW desktop 2-3

using WhatsUp Gold 2-6

settings for 2-7

admin accounts 2-11

guest accounts 2-8

operator accounts 2-9

setting up 2-2

V

viewing threshold events

event log identification 5-29

template identification 5-26

threshold identification 5-27

W

what's new in this release 1-3

What's New section of CiscoWorks for Windows, using 2-28

WhatsUp Gold

adding user accounts by using 2-6

configuring alert notification in 2-21

configuring SNMP Mail option in 2-19

enabling the SNMP Trap Handler in 2-17

integrating Threshold Manager with 2-16

launching

from a remote client 2-33

from the server 2-32

starting CiscoView from 3-2

World Wide Web

accessing Cisco.com via xv

accessing TAC via xvi

ordering documentation over xiii