Table Of Contents

A - B - C - D - E - F - H - I - L - M - N - O - P - R - S - T - U - V - W -

Index

A

Add LANE Services window fields (table)   11-7

Alert Box Messages (table)   5-21

ANI Server

discovery process, compared to that of User Tracking, FAQ on   3-16

synchronizing device information between RME and   9-1

prerequisites   9-2

procedure   9-2

verification   9-6

Topology Services, and   2-13

user and host acquisition process, FAQ on   3-16

application servers, concept in Topology Services   2-33

ATM

devices, preparing for LANE services   11-3

domains, concept in Topology Services   2-32

audience for this document   xi

B

backup LAN Emulation Configuration Server (LECS), creating   11-5

C

cautions

regarding

community strings on discovered devices   9-5

overwriting community strings   9-3

significance of   xii

CDR (call detail record), viewing   7-4

CD-ROM, obtaining Cisco documentation on   xiv

checking for duplicate MAC and IP addresses   6-6

Cisco.com, obtaining technical assistance through   xv

CiscoWorks2000 Server

Campus Manager, and   1-3

common operator errors in Path Analysis, troubleshooting FAQ on   5-20

configuring and monitoring LANE services   11-1

prerequisites   11-2

ATM devices, preparing   11-3

backup LAN Emulation Configuration Server (LECS), creating   11-5

master LAN Emulation Configuration Server (LECS), creating   11-4

required LANE components, understanding   11-3

procedure   11-6

LAN Emulation Client (LECs), creating   11-8

LE/Broadcast server, creating   11-6

network, rediscovering   11-9

verification   11-9

creating

LAN Emulation Client (LECS)   11-8

LAN Emulation Configuration Server (LECS)

backup   11-5

master   11-4

LE/Broadcast server   11-6

Current Network Configuration with San Jose VTP Domain (figure)   11-2

D

data aging in User Tracking, troubleshooting FAQ on   3-18

data path trace end-points, valid   5-10

device information, synchronizing between the ANI Server and RME   9-1

prerequisites   9-2

procedure   9-2

discovering your network   9-2

exporting discovered devices and credentials to Essentials   9-3

importing device credentials to the ANI Server database   9-5

validating Essentials credentials   9-4

verifying devices and credentials   9-3

verification   9-6

diagnosing network connectivity problems   6-1

prerequisites   6-2

procedure   6-2

checking for duplicate MAC and IP addresses   6-6

ensuring current information   6-3

highlighting a path trace   6-7

investigate link attributes   6-7

locating host and server in network   6-3

running a path data trace   6-6

verification   6-8

documentation

feedback, providing electronically or by mail   xiv

obtaining   xiii

on a CD-ROM   xiv

on the World Wide Web   xiii

ordering   xiv

related   xii

duplicate MAC and IP addresses, checking for   6-6

E

end-points, valid

for data path trace   5-10

for VoIP trace   5-11

in Path Analysis, troubleshooting FAQ on   5-23

end-user station unreachable, troubleshooting FAQ on   5-23

error logging in User Tracking, troubleshooting FAQ on   3-18

F

figures

Current Network Configuration with San Jose VTP Domain   11-2

Network Topology of Affected Segments   6-5

Path Analysis Components   5-8

Path Analysis main window   5-3

Printout of End Stations   10-7

Printout of Layer 2 Device Summary   10-4

Printout of Layer 2 Graphical View   10-6

Topology View of ATM Domain Showing ATM Devices   11-4

User Tracking Simple Query   6-4

VLAN/ELAN Subnet Mapping Table   5-16

H

help

(see also troubleshooting)   A-1

online   xiii

technical assistance, obtaining   xv

Cisco.com   xv

TAC   xvi

highlighting a path trace on Topology View   6-7

I

icons in Path Analysis, troubleshooting FAQ on   5-22

ICS devices, concept in Topology Services   2-32

identifying ports that carry voice traffic, troubleshooting FAQ on   4-8

IEEE 802.1Q, concept in Topology Services   2-15

Inter-Switch Link (ISL) Protocol, concept in Topology Services   2-15

IP addresses, checking for duplicate   6-6

IP phone display in User Tracking, troubleshooting FAQ on   3-18

L

LANE (LAN Emulation), concept in Topology Services   2-15

ATM LANE configuration guidelines   2-27

components of   2-23

configuration   2-22

how it works   2-24

LAN Emulation Client (LEC), creating   11-8

LAN Emulation Configuration Server (LECS)

creating a backup   11-5

creating a master   11-4

Layer 2

devices missing, troubleshooting FAQ on   5-23

paths, and Path Analysis   5-14

tracing, and subnet to VLAN/ELAN mapping   5-17

Layer 3

failed path trace, troubleshooting FAQ on   5-23

paths, and Path Analysis   5-13

tracing, and VLAN/ELAN subnet mapping table   5-18

LE/Broadcast server, creating   11-6

link attributes, investigating   6-7

locating host and server in the network   6-3

M

MAC addresses, checking for duplicate   6-6

master LAN Emulation Configuration Server (LECS), creating   11-4

messages in Path Analysis status bar, troubleshooting FAQ on   5-20

missing Layer 2 devices, troubleshooting FAQ on   5-23

multiple Path Analysis windows, troubleshooting FAQ on   5-22

N

navigating in

Topology Services   2-2

User Tracking   3-2

VLAN Port Assignment   4-2

network

connectivity problems, diagnosing   6-1

prerequisites   6-2

procedure   6-2

verification   6-8

rediscovering after changes   11-9

network services, managing with Topology Services   2-1

concepts in Topology Services   2-13

ANI Server   2-13

application servers   2-33

ATM domains   2-32

ICS devices   2-32

LANE   2-22

supported protocols   2-13

VLANs   2-16

VTP domains   2-29

navigating in Topology Services   2-2

protocols supported in   2-13

IEEE 802.1Q   2-15

Inter-Switch Link (ISL)   2-15

LAN Emulation (LANE)   2-15

spanning tree   2-14

token ring bridging   2-16

VTP (Virtual Trunk Protocol)   2-14

starting Topology Services   2-2

troubleshooting Topology Services   2-33

using Topology Services   2-7

network topology information, printing   10-1

prerequisites   10-2

Printout of End Stations (figure)   10-7

Printout of Layer 2 Device Summary (figure)   10-4

Printout of Layer 2 Graphical View (figure)   10-6

procedure   10-2

discovering your network   10-2

printing a list of end-user stations   10-6

printing a list of Layer 2 devices   10-3

printing the Layer 2 view   10-4

verification   10-7

Network Topology of Affected Segments (figure)   6-5

non-CDP devices and User Tracking, troubleshooting FAQ on   3-18

O

outdated entries in User Tracking, troubleshooting FAQ on   3-17

overview of Campus Manager   1-1

applications   1-2

setting up   1-2

starting   1-3

CiscoWorks2000 Server, and   1-3

online help   1-4

security   1-4

P

packet flow, tracking using Path Analysis   5-1

concepts in Path Analysis   5-7

call detail records and VoIP tracing   5-12

Layer 2 paths   5-14

Layer 3 paths   5-13

requirements   5-7

shortcuts   5-14

subnet to VLAN/ELAN mapping   5-15

valid data path trace end-points   5-10

valid VoIP trace end-points   5-11

navigating in Path Analysis   5-2

Path Analysis Components (figure)   5-8

Path Analysis main window (figure)   5-3

Path Analysis Main Window Elements (table)   5-3

shortcuts in Path Analysis   5-14

starting Path Analysis   5-2

using   5-4

usingn

table of tasks   5-5

Path Analysis   5-1

concepts in   5-7

call detail records and VoIP tracing   5-12

Layer 2 Paths   5-14

Layer 3 paths   5-13

requirements   5-7

shortcuts   5-14

subnet to VLAN/ELAN mapping   5-15

valid data path trace end-points   5-10

valid VoIP trace end-points   5-11

navigating in   5-2

Path Analysis Components (figure)   5-8

Path Analysis main window (figure)   5-3

Path Analysis Main Window Elements (table)   5-3

shortcuts in   5-14

starting   5-2

tasks in   5-4

table of   5-5

path trace

highlighting   6-7

running   6-6

ping sweeps and User Tracking, troubleshooting FAQ on   3-17

port move operation failure, troubleshooting FAQ on   4-8

printing network topology information   10-1

prerequisites   10-2

Printout of End Stations (figure)   10-7

Printout of Layer 2 Device Summary (figure)   10-4

Printout of Layer 2 Graphical View (figure)   10-6

procedure   10-2

discovering your network   10-2

printing a list of end-user stations   10-6

printing a list of Layer 2 devices   10-3

printing the Layer 2 view   10-4

verification   10-7

protocols supported in Topology Services   2-13

IEEE 802.1Q   2-15

Inter-Switch Link (ISL)   2-15

LAN Emulation (LANE)   2-15

spanning-tree   2-14

token ring bridging   2-16

Token Ring Bridging Protocols

SRB (Source-Route Bridging)   2-16

SRT (Source-Route Transparent Bridging)   2-16

VTP (Virtual Trunk Protocol)   2-14

R

reader comment form, submitting electronically   xiv

running a path trace   6-6

S

scenarios

VLANs, implementing in your Ethernet network   8-1

prerequisites   8-2

procedure   8-3

verification   8-9

voice problems, diagnosing   7-1

prerequisites   7-2

procedure   7-2

verification   7-7

security issues   1-4

setting up Campus Manager applications   1-2

shortcuts in Path Analysis   5-14

source and destination end-points, troubleshooting FAQ on   5-23

Spanning-Tree Protocol, concept in Topology Services   2-14

SRB (Source-Route Bridging), concept in Topology Services   2-16

SRT (Source-Route Transparent Bridging), concept in Topology Services   2-16

starting

Campus Manager applications   1-3

Path Analysis   5-2

Topology Services   2-2

User Tracking   3-2

VLAN Port Assignment   4-2

Status Bar Messages (table)   5-20

Status Log window fields (table)   9-6

subnet to VLAN/ELAN mapping   5-15

Layer 2 tracing, and   5-17

Layer 3 tracing, and   5-18

VLAN/ELAN Subnet Mapping Table (figure)   5-16

synchronizing device information between the ANI Server and RME   9-1

prerequisites   9-2

procedure   9-2

discovering your network   9-2

exporting discovered devices and credentials to Essentials   9-3

importing device credentials to the ANI Server database   9-5

validating Essentials credentials   9-4

verifying devices and credentials   9-3

verification   9-6

T

tables

Add LANE Services window fields   11-7

Alert Box Messages   5-21

Main Path Analysis Tasks   5-5

Path Analysis Main Window Elements   5-3

Status Bar Messages   5-20

Status Log window fields   9-6

Troubleshooting Path Analysis   5-27

TAC (Technical Assistance Center)

obtaining support from   xvi

how the Escalation Center works   xvii

priority levels, understanding   xvi

telephone numbers   xvii

website   xvi

Technical Assistance Center (see TAC)   xvi

technical support   xv

(see also troubleshooting)   A-1

through Cisco.com   xv

through TAC   xvi

Escalation Center   xvii

prioritization of issues   xvi

telephone numbers   xvii

website   xvi

telephone numbers

for TAC (see technical support)   xvii

punctuation in, and voice tracing, troubleshooting FAQ on   5-25

time ranges best for voice tracing, troubleshooting FAQ on   5-25

Token Ring Bridging Protocols, concept in Topology Services   2-16

SRB (Source-Route Bridging)   2-16

SRT (Source-Route Transparent Bridging)   2-16

Topology Services   2-1

concepts in   2-13

ANI Server   2-13

application servers   2-33

ATM domains   2-32

ICS devices   2-32

LANE   2-22

supported protocols   2-13

VLANs   2-16

VTP domains   2-29

navigating in   2-2

protocols supported in   2-13

IEEE 802.1Q   2-15

Inter-Switch Link (ISL)   2-15

LAN Emulation (LANE)   2-15

spanning-tree   2-14

token ring bridging   2-16

VTP (Virtual Trunk Protocol)   2-14

starting   2-2

troubleshooting   2-33

using   2-7

Topology View of ATM Domain Showing ATM Devices (figure)   11-4

traces

Layer 2, subnet to VLAN/ELAN mapping, and   5-17

Layer 3

failed path trace, troubleshooting FAQ on   5-23

subnet to VLAN/ELAN mapping, and   5-18

path

failed Layer 3 path trace, troubleshooting FAQ on   5-23

highlighting, in Topology View   7-4

performing   5-5

running (scenario)   7-3

running from a second end host (scenario)   7-6

valid end-points for   5-10

voice

busy or unanswered calls   5-26

called numbers and   5-25

calling numbers, and   5-25

configuring for   5-24

over a PSTN   5-26

specified time ranges and, troubleshooting FAQ on   5-25

telephone number punctuation, and   5-25

Voice Tab, and   5-24

VoIP

call detail records, and   5-12

performing   5-5

valid end-points for   5-11

tracking packet flow (see packet flow, tracking)   5-1

troubleshooting

connectivity problems   A-1

Path Analysis   5-19

common operator errors   5-20

failed Layer 3 path trace   5-23

FAQs list   5-19

icons in Map View   5-22

missing devices   5-23

multiple instances of Path Analysis   5-22

punctuation in telephone numbers   5-25

source and destination end-points   5-23

status bar and alert box messages   5-20

suggestions   5-26

symptoms, causes, and suggested solutions (table)   5-27

time ranges best for voice tracing   5-25

tracing busy or unanswered calls   5-26

unmanaged devices   5-24

unreachable end-user stations   5-23

virtual connections inside ATM clouds   5-23

voice traces   5-24

voice traces and called numbers   5-25

voice traces and calling numbers   5-25

voice traces and specified time ranges   5-25

voice traces and the Voice tab   5-24

voice traces over a PSTN   5-26

Topology Services   2-33

determing which switches are connected to a router   2-35

FAQs list   2-33

LE Config Server information missing from summary   2-36

moving ports   2-35

multiple VTP servers in a domain   2-34

switches in VTP transparent mode   2-35

symptoms, causes, and suggested solutions (table)   2-36

VLAN naming   2-35

VTP enabling   2-34

Windows NT server   2-36

User Tracking   3-15

data aging   3-18

discovery on non-CDP devices   3-18

discovery processes   3-16

FAQs list   3-15

IP phone display   3-18

logging errors   3-18

outdated entries in User Tracking table   3-17

ping sweeps not performed on some subnets   3-17

symptoms, causes, and suggested solutions (table)   3-19

user and host acquisition process   3-16

VLAN Port Assignment

failure to move a port   4-8

FAQs list   4-8

identifying ports that carry voice traffic   4-8

symptoms, causes, and suggested solutions (table)   4-8

typographical conventions used in this document   xi

U

understanding LANE components   11-3

unmanaged devices, troubleshooting FAQ on   5-24

users, locating in the network

User Tracking Simple Query (figure)   6-4

users, locating in the network with User Tracking   3-1

concepts in User Tracking   3-15

starting User Tracking   3-2

troubleshooting   3-15

FAQs list   3-15

symptoms, causes, and suggested solutions   3-19

using User Tracking   3-4

User Tracking   3-1

concepts in   3-15

starting   3-2

troubleshooting   3-15

FAQs list   3-15

symptoms, causes, and suggested solutions (table)   3-19

User Tracking Simple Query (figure)   6-4

using   3-4

using

Path Analysis   5-4

Topology Services   2-7

User Tracking   3-4

VLAN Port Assignment   4-4

V

valid end-points

for data path trace   5-10

for VoIP traces   5-11

virtual connections inside ATM clouds, troubleshooting FAQ on   5-23

VLAN/ELAN subnet mapping   5-15

Layer 2 tracing, and   5-17

Layer 3 tracing, and   5-18

VLAN/ELAN Subnet Mapping Table (figure)   5-16

VLAN Port Assignment   4-1

concepts in   4-7

symptoms, causes, and suggested solutions (table)   4-8

navigating in   4-2

starting VLAN Port Assignment   4-2

troubleshooting   4-8

FAQs list   4-8

using   4-4

VLAN ports, managing with VLAN Port Assignment   4-1

concepts in VLAN Port Assignment   4-7

navigating in VLAN Port Assignment   4-2

starting   4-2

troubleshooting

FAQs list   4-8

symptoms, causes, and suggested solutions (table)   4-8

troubleshooting VLAN Port Assignment   4-8

using VLAN Port Assignment   4-4

VLANs (Virtual LANs), concept in Topology Services   2-16

advantages of   2-17

controllable broadcast activity   2-18

moves, adds, and changes simplified   2-18

workgroup and network security   2-18

components of   2-19

routers   2-19

switches   2-19

transport protocols   2-19

differences between traditional and virtual   2-17

types supported   2-20

ATM-VLANs   2-20

Ethernet VLANs   2-20

Token Ring VLANs   2-21

VLANs, implementing in your Ethernet network (scenario)   8-1

prerequisites   8-2

procedure   8-3

tasks

add end-user ports   8-7

create an Ethernet VLAN   8-4

enable or disable the VLAN on a trunk   8-8

verification   8-9

voice problems, diagnosing (scenario)   7-1

prerequisites   7-2

procedure   7-2

tasks

configure the default gateway   7-6

ensure the ANI Server has current information   7-3

highlight the path trace   7-4

run a path data trace from another end host   7-6

run a path voice trace   7-3

view the CDR   7-4

verification   7-7

Voice tab in Path Analysis, troubleshooting FAQ on   5-24

voice traces, troubleshooting FAQs on

called numbers, and   5-25

calling numbers, and   5-25

Path Analysis, and   5-24

PSTNs, and   5-26

punctuation in telephone numbers, and   5-25

time ranges, and   5-25

VoIP tracing

call detail records, and   5-12

valid end-points for   5-11

VTP (Virtual Trunk Protocol), concept in Topology Services   2-14

VTP domains, concept in Topology Services   2-29

components of   2-30

multiple VTP servers   2-31

one VTP server, multiple VTP clients   2-30

VTP not transparent only   2-31

VTP server, VTP transparent   2-31

W

World Wide Web

contacting TAC via   xvi

obtaining Cisco documentation via   xiii