Table Of Contents
Release Notes for Cisco IOS XR Software Release 3.2.0
Determining the Software Version
Determining the Software Version
New Software Features in Cisco IOS XR Software Release 3.2.0
New Hardware Features Supported in Cisco IOS XR Software Release 3.2.0
Release 3.0 Caveats Resolved in Release 3.2.0
Cisco XR 12000 Series Router-specific Caveats
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Release Notes for Cisco IOS XR Software Release 3.2.0
July 7, 2005
Cisco IOS XR Software Release 3.2.0
Text Part Number OL-7276-01
Note
Please see the "Important Notes" section for important information on Cisco IOS XR Software Release 3.2.0.
Note
These release notes describe the features provided in Cisco IOS XR Software Release 3.2.0 and are updated as needed.
For a list of software caveats that apply to Cisco IOS XR Software Release 3.2.0, see the "Caveats" section. The caveats are updated for every release and are located on the World Wide Web at www.cisco.com.
We recommend that you view the field notices for this release to see if your software or hardware platforms are affected, at http://www.cisco.com/public/support/tac/fn_index.html.
Contents
These release notes contain the following sections:
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Introduction
Cisco IOS XR software is a distributed operating system designed for continuous system operation combined with service flexibility and high performance.
Cisco IOS XR software provides the following features and benefits:
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See the "New and Changed Information" section for a detailed list of new features by platform for Cisco IOS XR Software Release 3.2.0.
System Requirements
The Cisco IOS XR Software Release 3.2.0 is supported on the following platforms:
Cisco CRS-1
This section describes the system requirements for Cisco IOS XR Software Release 3.2.0 supported on Cisco CRS-1 routers and includes the following information:
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Feature Set Table
The Cisco IOS XR software is packaged in feature sets (also called software images). Each feature set contains a specific set of Cisco IOS XR Software Release 3.2.0 features. Table 1 and Table 2 list the Cisco IOS XR software feature set matrix and associated filenames available for the Cisco IOS XR Software Release 3.2.0 supported on the Cisco CRS-1.
Table 1 Cisco CRS-1 Supported Feature Sets (Cisco IOS XR Software Release 3.2.0 PIE Files)
Cisco IOS XR IP Unicast Routing Core Bundle
comp-hfr-mini.pie-3.2.0
Contains the required core packages, including OS, Admin, Base, Forwarding, Modular Services Card, and Routing packages.
Cisco IOS XR Manageability Package
hfr-mgbl-p.pie-3.2.0
CORBA agent, XML Parser, HTTP server, SNMP Agent, and Alarm correlation.
Cisco IOS XR MPLS Package
hfr-mpls-p.pie-3.2.0
MPLS-TE, LDP, MPLS-TE Link Management, MPLS Forwarding, MPLS Static, Optical Link Management, OUNI, and RSVP.
Cisco IOS XR Multicast Package
hfr-mcast-p.pie-3.2.0
Multicast Routing Protocols (PIM, MSDP, IGMP, Auto-RP), Tools (SAP, MTrace), and Infrastructure (MRIB, MURIB, MFWD), and BIDIR.
Cisco IOS XR Security Package
hfr-k9sec-p.pie-3.2.0
Support for Encryption, Decryption, IPSec, SSH, SSL, and PKI.
1 Packages are installed individually.
Memory Requirements
The minimum memory requirements for Cisco CRS-1 routers running Cisco IOS XR Software Release 3.2.0 are:
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Hardware Supported
Cisco IOS XR Software Release 3.2.0 supports Cisco CRS-1 routers. All hardware features are supported on Cisco IOS XR software, subject to the memory requirements specified in the "Memory Requirements" section.
Table 3 lists the hardware components supported on the Cisco CRS-1 and the minimum software versions required. See the "Determining the Software Version" section.
Software Compatibility
Cisco IOS XR Software Release 3.2.0 is compatible with the Cisco CRS-1 systems:
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Determining the Software Version
To determine the version of Cisco IOS XR software running on your router, log in to the router and enter the show version command:
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RP/0/RP0/CPU0:router# show versionThe following version information is displayed:
Cisco IOS-XR Software, Version 3.2.0[Default]Copyright (c) 2005 by cisco Systems, Inc.ROM: System Bootstrap, Version 1.19(20041215:203844) [CRS-1 ROMMON],router uptime is 4 hours, 14 minutesSystem image file is "tftp://crs-1/images/comp-hfr-mini.vm"cisco CRS-16/S (7455) processor with 4194304K bytes of memory.7455 processor at 800Mhz, Revision 3.48 Packet over SONET network interface(s)8 SONET/SDH Port controller(s)1 Ethernet/IEEE 802.3 interface(s)2043k bytes of non-volatile configuration memory.11423M bytes of hard disk.1000592k bytes of ATA PCMCIA card at disk 0 (Sector size 512 bytes).Package active on node 0/0/SP:sysdb, V 0.0.22[ci/24], Cisco Systems, at mem:sysdb-0.0.22Built on Tue May 24 13:15:34 UTC 2005By edde-view2 in /crs-1/images for c2.95.3-p8hfr-admin, V 3.2.0[Default], Cisco Systems, at mem:hfr-admin-3.2.0Built on Tue May 24 10:21:17 UTC 2005By edde-view2 in /crs-1/images for c2.95.3-p8hfr-base, V 3.2.0[Default], Cisco Systems, at mem:hfr-base-3.2.0Built on Tue May 24 10:19:01 UTC 2005By edde-view2 in /crs-1/images for c2.95.3-p8hfr-os-mbi, V 3.2.0[Default], Cisco Systems, at mem:hfr-os-mbi-3.2.0Built on Tue May 24 10:08:29 UTC 2005By edde-view2 in /crs-1/images for c2.95.3-p8Package active on node 0/0/CPU0:sysdb, V 0.0.22[ci/24], Cisco Systems, at mem:sysdb-0.0.22Built on Tue May 24 13:15:34 UTC 2005By edde-view2 in /crs-1/images for c2.95.3-p8hfr-lc, V 3.2.0[Default], Cisco Systems, at mem:hfr-lc-3.2.0Built on Tue May 24 10:25:24 UTC 2005By edde-view2 in /crs-1/images for c2.95.3-p8....
Other Firmware Code
The following firmware code is supported by the Cisco CRS-1 router:
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Cisco XR 12000 Series Router
This section describes the system requirements for Cisco IOS XR Software Release 3.2.0 supported on the Cisco XR 12000 Series Router and includes the following information:
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Feature Set Table
The Cisco IOS XR software is packaged in feature sets (also called software images). Each feature set contains a specific set of Cisco IOS XR Software Release 3.2.0 features. Table 4 and Table 5 list the Cisco IOS XR software feature set matrix and associated filenames available for Cisco IOS XR Software Release 3.2.0 supported on the Cisco XR 12000 Series Router.
Table 4 Cisco XR 12000 Series Router Supported Feature Sets (Cisco IOS XR Software Release 3.2.0 PIE Files)
Cisco IOS XR IP Unicast Routing Core Bundle
c12k-mini.vm-3.2.0
Contains the required core packages including, OS, Admin, Base, Forwarding, Modular Services Card, and Routing packages.
Cisco IOS XR Manageability Package
c12k-mgbl.pie-3.2.0
CORBA agent, XML Parser, HTTP server, SNMP Agent, and Alarm correlation.
Cisco IOS XR MPLS Package
c12k-mpls.pie-3.2.0
MPLS-TE, LDP, MPLS-TE Link Management, MPLS Forwarding, MPLS Static, Optical Link Management, OUNI, and RSVP.
Cisco IOS XR Multicast Package
c12k-mcast.pie-3.2.0
Multicast Routing Protocols (PIM, MSDP, IGMP, Auto-RP), Tools (SAP, MTrace), and Infrastructure (MRIB, MURIB, MFWD).
Cisco IOS XR Security Package
c12k-k9sec.pie-3.2.0
Support for Encryption, Decryption, IPSec, SSH, SSL, and PKI.
Cisco IOS XR Standby RP Boot Image
mbiprp-rp.vm-3.2.0
Support for booting the Standby RP on a Cisco XR 12000 (PRP).
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Memory Requirements
The minimum memory requirements for Cisco XR 12000 Series Router routers running Cisco IOS XR Software Release 3.2.0 are:
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Hardware Supported
Cisco IOS XR Software Release 3.2.0 supports the Cisco XR 12000 Series Router. All hardware features are supported on Cisco IOS XR software, subject to the memory requirements specified in the "Memory Requirements" section.
Table 6 lists the hardware components supported on the Cisco XR 12000 Series Router and the minimum software versions required. See the "Determining the Software Version" section.
Software Compatibility
Cisco IOS XR Software Release 3.2.0 is compatible with the Cisco XR 12000 Series Router systems:
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For the existing installed base, the following chassis are supported:
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Determining the Software Version
To determine the version of Cisco IOS XR software running on your router, log in to the router and enter the show version command:
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RP/0/0/CPU0:router# show versionThe following version information is displayed:
Cisco IOS-XR Software, Version 3.2.0[Default]Copyright (c) 2005 by cisco Systems, Inc.ROM: System Bootstrap, Version 12.0(20040624:164256) [assafb-misc1 1.14dev(0.91)] DEVELOPMENT SOFTWARECopyright (, Inc.BOOTFLASH: GS Software (C12KPRP-BOOT-M), Version 12.0(30)S, RELEASE SOFTWARE (fc1)router uptime is 4 days, 14 hours, 5 minutesSystem image file is "tftp://xr12000/images/c12k-mini.vm.ins2"cisco 12410/PRP (7450) processor with 524288K bytes of memory.7450 processor at 666Mhz, Revision 2.12 Cisco 12000 Series Performance Route Processors1 8 port ISE OC3 Controller (8 POS)1 4 Port ISE Packet Over SONET OC-12c/STM-4 Controller (4 POS)2 Cisco 12000 4 Port Gigabit Ethernet Controllers (8 GigabitEthernet)2 1 Port ISE Packet Over SONET OC-48c/STM-16 Controllers (2 POS)14 Packet over SONET network interface(s)14 SONET/SDH Port controller(s)2 PLIM QoS controller(s)2 Ethernet/IEEE 802.3 interface(s)8 GigabitEthernet/IEEE 802.3 interface(s)2042k bytes of non-volatile configuration memory.250452k bytes of ATA PCMCIA card at disk 0 (Sector size 512 bytes).62576k bytes of ATA PCMCIA card at disk 1 (Sector size 512 bytes).65536k bytes of Flash internal SIMM (Sector size 256k).Configuration register on node 0/0/CPU0 is 0x0Package active on node 0/0/CPU0:c12k-mgbl, V 3.2.0[Default], Cisco Systems, at mem:c12k-mgbl-3.2.0 Built on Fri Jun 10 16:15:38 PST 2005By edde-view5 in /xr12000/images for c2.95.3-p8c12k-rout, V 3.2.0[Default], Cisco Systems, at mem:c12k-rout-3.2.0Built on Tue May 10 16:41:01 PST 2005By edde-view5 in /xr12000/images for c2.95.3-p8c12k-lc, V 3.2.0[Default], Cisco Systems, at mem:c12k-lc-3.2.0Built on Tue May 10 16:40:46 PST 2005By edde-view5 in /xr12000/images for c2.95.3-p8...
Other Firmware Code
The following firmware code is supported by the Cisco XR 12000 Series Router:
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New and Changed Information
The following sections contain information on new features in Cisco IOS XR Software Release 3.2.0:
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New Software Features in Cisco IOS XR Software Release 3.2.0
The following are new features in Cisco IOS XR Software Release 3.2.0 supported on the Cisco CRS-1 and Cisco XR 12000 Series Router platforms:
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Cisco CRS-1-specific Features
The following are new features in Cisco IOS XR Software Release 3.2.0 supported only on the Cisco CRS-1 platform:
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Cisco XR 12000 Series Router-specific Features
The following are new features in Cisco IOS XR Software Release 3.2.0 supported only on the Cisco XR 12000 Series Router platform:
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New Hardware Features Supported in Cisco IOS XR Software Release 3.2.0
The following are new hardware features supported in Cisco IOS XR Software Release 3.2.0:
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See the Cisco CRS-1 SIP and SPA Configuration Guide, Cisco IOS XR Software Release 3.2 for detailed information on the shared port adapters (SPAs) and SPA interface processors (SIPs).
Important Notes
In certain countries, use of these products may be prohibited and subject to laws, regulations, or licenses, including requirements applicable to the use of the products under telecommunications and other laws and regulations; customers must comply with all such applicable laws in the countries in which they intend to use the products.
When upgrading a Cisco XR 12000 Series Router from Cisco IOS to Cisco IOS XR software, follow the upgrade instructions provided to minimize traffic impact. For detailed instructions, see the Upgrading from Cisco IOS to Cisco IOS XR Software on the Cisco 12000 Series Router, Release 3.2 document for procedures.
Follow the instructions provided by Cisco for all card removal and replacement (fabric cards, LC, fan controller and RP, and so on) to avoid impact to traffic. See the Cisco IOS XR Getting Started Guide for procedures.
If you intend to test beyond combined maximum configuration tested and published by Cisco, please contact your Cisco representative to discuss how to engineer a large-scale configuration maximum for your testing.
The Cisco SIP-600 line cards introduced in this release draw more power than previous line cards. Depending on the exact configuration of power entry modules (PEMs) and other cards in the chassis, there may not be enough power available when inserting a new card or removing a PEM. The admin command show environment power-supply table helps plan the power budget for the chassis. Before inserting a new card (of any type, not just a line card) or removing a PEM, execute the following command:
RP/0/0/CPU0:router# admin show environment power-supply table48V CurrentR/S/I Module (V) (A)0/24/* PEM1 54 4PEM2 53 40/25/* PEM1 54 4PEM2 53 4Total Power Supplies: 3200WRedundant Power Supplies: 1600WWorst Case Power Used: 621WCurrent Power Used: 428WCurrent Redundant Power Available: 1172WCurrent Total Power Available: 2772WWorst Case Redundant Power Available: 979WWorst Case Total Power Available: 2579WPID Description Watts--- ----------- -----GRP-B Route Processor 38PRP-1 Cisco 12000 Series Performance Route Processor 60LC-4OC-3-POS-SM 4 Port Packet Over SONET OC-3c/STM-1 804OC3X/POS-MM-MJ-B 4 port ISE OC3 90...If you plan to insert a new card, locate the entry for the card to be inserted and note the power consumed by it. If this power is less than the figure given in Worst Case Redundant Power Available (the figure is displayed in the show environment power-supply table command output), the card can be safely inserted. As long as the Worst Case Redundant Power Available is not zero, a PEM can be powered down for replacement without impact.
Note
Caveats
Caveats describe unexpected behavior in Cisco IOS XR software releases. Severity 1 caveats are the most serious caveats; severity 2 caveats are less serious.
Release 3.0 Caveats Resolved in Release 3.2.0
This section lists the resolved caveats for Cisco IOS XR Software Release 3.2.0.
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Configuring the global default authorization method list does not enforce authorization on the lines or interfaces.
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Spurious Simple Network Management Protocol (SNMP) warning message occurs under certain conditions after a modular services card (MSC) OIR.
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MPLS forwarding may show stale label entries.
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Hardware counters are not updated when log option is enabled for IPv6 access list (ACL) and that ACL is used as the access group on an interface in egress direction.
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The pfilter_ea process can experience a small degree of memory leak.
Open Caveats—Release 3.2.0
This section lists the caveats for Cisco IOS XR Software Release 3.2.0. The caveats are organized as follows:
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Platform-Independent Caveats
The following caveats apply to both platforms:
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Basic Description: LDP installs "Unlabeled" as outgoing labels for prefixes over traffic-engineering tunnel interface (tunnel-te interface) after RP failover (FO) is performed.
Symptom: The traffic is not taking LDP label after RP FO, because prefixes pointing to a tunnel-te interface are marked as Unlabeled in the show mpls forwarding command output. Furthermore, LDP targeted session over tunnel-te interface does not seem to come up.
Conditions: When MPLS LDP is enabled on a tunnel-te interface and prefixes are learned over that tunnel-te interface with the autoroute announce command, labels are assigned to these prefixes pointing to the tunnel-te interface. After an RP switchover, these prefixes are marked as Unlabeled.
Workaround: Restart the mpls_ldp process with the process restart mpls_ldp command.
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Basic Description: TURBOBOOT (cold boot) procedure with the clean option cleans all files on boot disk (disk0:) of all non-dSC RPs.
Symptom: The TURBOBOOT procedure used with the clean option cleans only the package files on the boot disk (typically disk0:) on the dSC. However, on all other RPs in the system all files on the boot disk will be deleted (including any user or configuration files).
The configuration for non-owner LRs is stored on the boot device of those RPs of the LRs (not the dSC). So if a TURBOBOOT is issued with the clean option when LRs are carved out, this has the effect of deleting the configuration on any non-owner LRs.
Conditions: All package and user files on disk0: are deleted when diskboot starts on the non-dSC RPs.
Workaround: The user should back up any configuration for non-owner LRs before starting the TURBOBOOT and reapply this configuration manually when the TURBOBOOT has completed.
Also, any other user files on the disk of any RP should be backed up before starting the TURBOBOOT.
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Basic Description: Unconfig and reconfig of address family can cause the BGP peer to remain down.
Symptom: IPv4 BGP neighbors do not come up after afi config is restored.
Conditions: If the address family IPv4 is restored (config rollback) under router bgp ~3 minutes after the cfg was removed, the IPv4 BGP neighbors do not come back up.
Workaround: Restart the BGP process on the RP.
Cisco CRS-1-specific Caveats
The following caveats are specific to the Cisco CRS-1 platform:
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Basic Description: On an 8-slot RP chassis, the show environment fans command returns 0 rpm for all fans if RP1 is active and RP0 is standby.
Symptom: On an 8-slot RP chassis, if RP1 is active RP and RP0 is booted and in IOS-XR RUN state, then the show environment fans command returns 0 rpm for all fans, even though the fans are spinning. Also, the show environment leds command returns UNKNOWN for the status of the fan-tray LED, even though the LEDs are green (that is, in the OK state).
Conditions: This problem can occur on any 8-slot chassis that has two RPs, with RP1 as the active RP and RP0 in the IOS-XR RUN state.
Workaround: The workaround is to run the show environment fans command from RP0 on the 8-slot chassis.
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Basic Description: Intermittent errors regarding "ECC_ERROR" or "ASIC errors" are seen when traffic is passing and a bundle is configured or removed or a line card that contains all bundle members is removed and replaced using Online Insertion and Removal (OIR) functionality.
Symptom: This problem may cause transient packet loss. In the worst case scenario, these errors can conceivably result in the line card being reset.
Conditions: This is a transient issue due to packets arriving during the short interval required to reprogram the hardware.
Workaround: Shut down the bundle interface before removing bundle interface.
Cisco XR 12000 Series Router-specific Caveats
The following caveats are specific to the Cisco XR 12000 Series Router platform:
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Basic Description: IPv4 Multicast is not supported on the SIP-600 Engine 5 line card.
Symptom: IPv4 Multicast is not supported on the SIP-600 Engine 5 line card.
Conditions: IPv4 Multicast is not supported on the SIP-600 Engine 5 line card.
Workaround: Use the IPv4 Multicast on Engine 3 line card.
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Basic Description: An invalid boothelper message is displayed when bootflash does not have a requisite boothelper file when installing the Cisco IOS XR software.
Symptom: Install Director raises PKG_PLAT-4-INVALID_BOOTHELPER_VERSION warning message indicating the absence of a valid boothelper message. The device continues to boot.
Conditions: If Install Director cannot find a boothelper file with the name c12kprp-boot-mz.120-30.S or c12kprp-boot-mz.120-29.2.S on bootflash, it raises a PKG_PLAT-4-INVALID_BOOTHELPER_VERSION warning message. Note that the supported boothelper version is 12.0(30)S and Install Director's check is out of date.
Workaround: If the device already has the correct boothelper version, you can either ignore the warning message or make sure that the filename of the boothelper is either c12kprp-boot-mz.120-30.S or c12kprp-boot-mz.120-29.2.S.
Software Installation Notes
Cisco IOS XR software is installed and activated as modular "packages," allowing specific features or software patches to be installed, upgraded, or downgraded without impacting unrelated processes. In addition, a software package can be upgraded or downgraded on all supported card types, or on a single card (node). Cisco IOS XR software packages are installed from package installation envelopes (PIE) files that contain one or more software components.
Use the procedures in Upgrading from Cisco IOS to Cisco IOS XR Software on the Cisco 12000 Series Router, Release 3.2 to upgrade a Cisco XR 12000 Series Router from Cisco IOS software 12.0(31)Sa to Cisco IOS XR Software Release 3.2.0.
For information on bringing up a router using the Cisco IOS XR software, refer to the Cisco IOS XR Getting Started Guide.
Troubleshooting
Refer to the Cisco IOS XR Getting Started Guide for information on troubleshooting the Cisco IOS XR software.
Related Documentation
The following sections describe the documentation available for the Cisco CRS-1 and Cisco XR 12000 Series Router. These documents consist of hardware and software installation guides, Cisco IOS XR software configuration and command references, feature modules, and other documents.
Documentation is available as electronic documents, which are available online on Cisco.com.
Use these release notes with these documents:
Hardware Documents
You can find the most current hardware documentation at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/core/crs/index.htm
Software Documents
The Cisco IOS XR software documentation set consists of the Cisco IOS XR software configuration guides and command references, a getting started guide, and other supporting documents. Refer to the About Cisco IOS XR Software Documentation for Release 3.2 for a list of Cisco IOS XR software documentation for Release 3.2.0.
You can find the most current software documentation at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/core/crs/index.htm
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation DVD
Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit.
Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.
Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
Cisco Marketplace:
http://www.cisco.com/go/marketplace/
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
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http://www.cisco.com/en/US/partner/ordering/
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Documentation Feedback
You can send comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
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A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
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Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:
http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on
In an emergency, you can also reach PSIRT by telephone:
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Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://www.cisco.com/go/iqmagazine
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http://www.cisco.com/en/US/learning/index.html
This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
Copyright © 2005 Cisco Systems, Inc. All rights reserved.
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