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Services for Next-Generation Business

Create One-to-One Connections with Customers

Social Nationwide

The Cisco solution has helped us improve customer satisfaction and staff efficiency while at the same time increasing mortgage sales. The business case in favor of the Cisco solution stacked up quickly.
Andrew Nation, Senior Manager, Future Customer Outcomes, Nationwide

Nationwide, a U.K. financial services firm, needed better ways to attract and retain customers in a highly competitive market.

Approach

  • Facilitate virtual face-to-face customer meetings with HD video, offering the same information as for an in-person consultation
  • Design a system that is quickly available when customers visit a branch

Outcome

  • 66 percent increase in new mortgage business
  • Double-digit improvement in customer net satisfaction
  • 66 percent reduction in sales costs

How to Get Started with Cloud

Wherever you are on your journey to customer connections, Cisco Services can help you:

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