System Release Notes for Contact Center: Cisco Collaboration Systems Release 10.5(1)
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Contents
- System Release Notes for Contact Center: Cisco Collaboration Systems Release 10.5(1)
- Overview
- Documentation Changes
- Tested Functionality
- Feature Testing
- Upgrade Paths
- New and Changed Features
- Cisco Unified Communications Manager
- Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise
- Cisco TelePresence Video Communication Server (VCS)
- Cisco TelePresence Video Communications Server Expressway
- Cisco Unified Contact Center Express
- Cisco Unified Customer Voice Portal
- Cisco Unified Intelligence Center
- Cisco Finesse
- Cisco MediaSense
- Cisco SocialMiner
- Cisco TelePresence MCU
- Cisco Unity Connection
- Cisco TelePresence System C/SX/EX/MX/Profile Series
- Cisco Desktop Collaboration Experience DX650
- Cisco Unified IP Phone Support
- Cisco Jabber for iOS
- Cisco Jabber for Windows
- Cisco Jabber Guest
- Cisco Prime Collaboration
- Cisco Prime License Manager
- System Requirements
- End-of-Sale Components
- Deployment Considerations
- Latest Software Upgrades and Licenses
- Software Version Matrix
- Related Documentation
- System Documentation
- Product Documentation
- Limitations and Restrictions
- Important Notes
- Failure to Add Unified CM Cluster for Collaboration Edge with TLS Verify Enabled If Unified CM Shares Certificate
- During Failover Video in Queue Does Not Play and Calls Hang
- Inbound SIP IPv6 Calls From CUBE Over UDP Transport
- Call Preservation Not Supported on Cisco VCS in Mobile and Remote Access Deployment
- Cisco TelePresence TC Software Does Not Attempt Re-provision When Clustered Cisco VCS-E Fails
- Show Connection Status Not Updated After Unified Communications Manager Failover for Jabber in Mobile and Remote Access Deployment
- Critical Caveats
- Call Hold Failure After Cisco Unified Border Element Failover
- Open Caveats
- Troubleshooting
- Documentation and Service Requests
System Release Notes for Contact Center: Cisco Collaboration Systems Release 10.5(1)
Overview
As part of its standard methodology, Cisco Systems performs system-wide testing of Cisco Collaboration components to supplement the product-level testing performed on each Cisco Collaboration product.
A major deliverable of the System Release and Cisco Collaboration Systems testing is a recommendation of compatible software releases that have been verified by the testing teams. The recommendations are not exclusive and are in addition to interoperability recommendations for each of the individual voice application or voice infrastructure products.
For information about component software releases for Cisco Collaboration Systems Release 10.5(1), see System Requirements. Software compatibility data for all Cisco Collaboration Systems releases, as well as updated compatibility information for this release, is available from the Cisco Unified Communications Compatibility Tool.
This document focuses on the Contact Center products of Cisco Collaboration Systems testing. Information about collaboration system components that were tested for Cisco Collaboration Systems Release 10.5(1) is available at: http://cisco.com/go/unified-techinfo
Note
Not all Collaboration System product release versions may be available at the same time. For latest product version availability, see individual product support pages at, Support and Downloads.This document is the Cisco Collaboration Systems Release Notes for the testing that was conducted on voice systems, including the following major components:
Call control components, such as Cisco Unified Communications Manager (Unified CM)
Contact center components, such as Cisco Unified Contact Center Enterprise (Unified CCE), Cisco Unified Contact Center Express (Unified CCX), Cisco Unified Intelligent Contact Management Enterprise (Unified ICME), Cisco Unified Voice Portal (Unified CVP), Cisco MediaSense (MediaSense), Cisco SocialMiner (SocialMiner), Cisco Finesse (Finesse), and Cisco Unified Intelligence Center (Unified Intelligence Center)
Conferencing component, Cisco TelePresence MCU
Voice mail and unified messaging component, Cisco Unity Connection
Devices and endpoints, such as Cisco Jabber for Windows (Jabber for Windows), Cisco TelePresence System EX60 and EX90 (EX60, EX90), and Cisco Desktop Collaboration Experience DX650 (Cisco DX650)
Client applications, such as Jabber for iPad and Jabber for Windows
Network management, such as Cisco Prime Collaboration
Licensing, such as Cisco Prime License Manager
Communications infrastructure components, such as Unified Communications Virtualization, and Cisco Integrated Services Routers (ISR)
Note
For a more complete list of Contact Center components that are included in Cisco Collaboration Systems Release 10.5(1), see, Cisco Collaboration Systems Release Summary Matrix for Contact Center.
Documentation Changes
The following updates have been made to Cisco Collaboration Systems Release 10.5(1) documentation.
Document Date Change Cisco Collaboration System Description Release 10.5(1), System Release Notes for Contact Center: Cisco Collaboration Systems Release 10.5(1) and Collaboration System Release Notes for Cisco Collaboration Systems Release 10.5(1) July 16, 2014 Added product: Cisco Virtualization Experience Media Engine (VXME) for Windows version 9.7 Collaboration System Release Notes for Cisco Collaboration Systems Release 10.5(1) June 24, 2014 Added new Important note about endpoint registration failing when Cisco VCS Control becomes out of service. System Release Notes for Contact Center: Cisco Collaboration Systems Release 10.5(1) and Collaboration System Release Notes for Cisco Collaboration Systems Release 10.5(1) June 13, 2014 Updated Software Matrices and added three new Important Notes System Release Notes for Contact Center: Cisco Collaboration Systems Release 10.5(1) and Collaboration System Release Notes for Cisco Collaboration Systems Release 10.5(1) June 3, 2014 Added Important Note about: Inbound SIP IPv6 Calls From CUBE/SIP Gateway Over UDP Transport Tested Functionality
Feature Testing
The system-wide testing of Contact Center functionality for Cisco Collaboration Systems Release 10.5(1) included the following features:
MediaSense Video in Queue using Cisco TelePresence endpoints
Jabber with Cisco Virtualization Experience Media Engine (Cisco VXME) in Finesse
Support Citrix XenApp with Finesse
Cisco Jabber Guest (Jabber Guest) – Unified CCE
Cisco Unified Contact Center Express (Unified CCX)
Upgrade Paths
The system-wide testing of Contact Center functionality for Cisco Collaboration Systems Release 10.5(1) included the following upgrade paths:
New and Changed Features
Cisco Collaboration Systems Release 10.5(1) integrates telephony, conferencing (voice and web), messaging, and Contact Center products for enterprise IP customers in a variety of deployment models using SIP and SCCP phones over IP networks. The Contact Center system is a part of the end-to-end system release for enterprise Cisco Collaboration Systems, which is centered on the latest Unified Communications Manager release.
The following sections provide brief overviews of new and enhanced features, and links to release note documentation, for Cisco Collaboration Systems Release 10.5(1) major components.
Note
All 10.5(1) Contact Center components will be available post Collaboration System Release 10.5(1).Cisco Unified Communications Manager
Cisco Unified Communications Manager Release 10.5(1) includes new features and changes to functionality in the following areas:
Server Certificate Enhancements
Cisco Integrated Services Routers 4451X Series and 4441 Series Gateways
Cisco Standalone Voice Gateways (Cisco VG310, VG320, and VG350 Analog Phone Gateways)
LDAP Directory
Cross-Origin Resource Sharing
Daylight Saving Time Rules
IM and Presence Service Deprecation of Microsoft Exchange Server 2003
IM and Presence Service Deprecation of WebDAV
IM and Presence Service IPv6 Support
IM and Presence Service Multi-Server Certificates
IM and Presence Service Support for Encrypted External Database
JTAPI Support for Single Sign On
New CLI Commands
SAML Single Sign On
SIP Best Effort Early Offer
Support Variable Extension Length and +E.164 for LDAP Directory Numbers
TAPI Support for Single Sign On
Windows 8.1 and Windows Server 2012 R2 Support
WebDialer Single Sign On Support
New Softkey Templates
For detailed information about changes see Release Notes for Cisco Unified Communications Manager, Release 10.5(1).
Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise
Note
This 10.5(1) Contact Center component will be available post Collaboration System Release 10.5(1).For information about features and functionality, see Cisco Unified Intelligent Contact Management Enterprise Release Notes at:
http://www.cisco.com/c/en/us/support/customer-collaboration/unified-intelligent-contact-management-enterprise/products-release-notes-list.html
For release information, see Cisco Unified Contact Center Enterprise Release Notes at:
Cisco TelePresence Video Communication Server (VCS)
Cisco TelePresence Video Communication Server (VCS) includes the following new features and changes to functionality:
Microsoft Lync 2013 / H.264 SVC support
Support for standards-based H.264 SVC codecs
Improved performance and scalability
New traversal media port framework
New TURN server port framework
Delegated credential checking for device authentication (SIP only)
Automated protection
Licensing of audio-only SIP traversal calls
TMS Agent functionality removed
Java application removed
TMS Agent functionality removed
Java application removed
VCS supports Active Control (iX Channel passthrough) as supported by Cisco TelePresence Server 3.1 or later and endpoints running TC6.2 or later
VCS has implemented FIPS140-2 compliant features
New VMware installations have a choice of 3 .ova files
ICE messaging support is now configurable at the zone and subzone level
The certificate management pages are now located under Maintenance > Security certificates
For a complete list and detailed information, see Cisco TelePresence Video Communication Server (VCS) Release Notes.
Cisco TelePresence Video Communications Server Expressway
Cisco TelePresence Video Communications Server Expressway (Cisco VCS Expressway) 8.1.1 includes the following new features and changes to functionality:
- Cisco Unified Communications mobile and remote access is a core part of the Cisco Collaboration Edge Architecture. It allows endpoints such as Cisco Jabber to have their registration, call control, provisioning, messaging and presence services provided by Cisco Unified Communications Manager (Unified CM) when the endpoint is not within the enterprise network. The Cisco VCS Expressway provides secure firewall traversal and line-side support for Unified CM registrations.
- You can configure the maximum transmission unit (MTU) for each network interface on the System > IP page.
- The tcpdump facility has been removed from the Diagnostic logging tool.
- Jabber Guest support has been removed (it was previously provided as a feature preview in X8.1). It will be reintroduced in a future release of Expressway software.
For more information about Cisco VCS Expressway features and functionality, see the Cisco TelePresence Video Communication Server (VCS) Data Sheets and Literature at:
Cisco Unified Contact Center Express
Note
This 10.5(1) Contact Center component will be available post Collaboration System Release 10.5(1).For release and information, see Cisco Unified Contact Center Express Release Notes at:
http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-release-notes-list.html
Cisco Unified Customer Voice Portal
Note
This 10.5(1) Contact Center component will be available post Collaboration System Release 10.5(1).For information about features and functionality, see Release Notes for Cisco Unified Customer Voice Portal Release 10.5(1) at:
http://www.cisco.com/c/en/us/support/customer-collaboration/unified-customer-voice-portal/products-release-notes-list.html.
Cisco Unified Intelligence Center
Note
This 10.5(1) Contact Center component will be available post Collaboration System Release 10.5(1).For information about features and functionality, see Cisco Unified Customer Voice Portal Release Notes at:
http://www.cisco.com/c/en/us/support/customer-collaboration/unified-intelligence-center/products-release-notes-list.html
Cisco Finesse
Note
This 10.5(1) Contact Center component will be available post Collaboration System Release 10.5(1).For information about features and functionality, see Cisco Finesse Release Notes at:
http://www.cisco.com/c/en/us/support/customer-collaboration/finesse/products-release-notes-list.html
Cisco MediaSense
Note
This 10.5(1) Contact Center component will be available post Collaboration System Release 10.5(1).For more information about features and functionality, see Cisco MediaSense Release Notes at:
http://www.cisco.com/c/en/us/support/customer-collaboration/mediasense/products-release-notes-list.html
Cisco SocialMiner
Note
This 10.5(1) Contact Center component will be available post Collaboration System Release 10.5(1).For information about features and functionality, see Cisco SocialMiner Release Notes at:
http://www.cisco.com/c/en/us/support/customer-collaboration/socialminer/products-release-notes-list.html
Cisco TelePresence MCU
Cisco TelePresence MCU Series 4.4 (3.67) includes the following new features and changes to functionality:
New security features — 64 character User IDs, tighter password security, mutual authentication, OCSP checks of client certificates, Certificate-based login
Four levels of Persistent calls — Never redial, Redial until connected, Redial on unexpected disconnection, Redial on any disconnection
Video to use by default — Configure a participant to display a different participant's video source by default
Adaptive Gain Control (AGC) on join
Mute outgoing audio or stop outgoing video
Suppress audio during DTMF
Additional QoS functionality
Interface changes — Configurable headers and footers, popup notices when downloading or uploading files, Status pages no longer auto-refresh by default
For information about features and functionality, see Cisco TelePresence MCU Series 4.4 (3.67) Software Maintenance Release Notes.
Cisco Unity Connection
Cisco Unity Connection Release 10.5(1) includes the following new features and functionality:
Support of Directory URI Dialing for Alternate Extensions
Multi-Server Certificate Support for Tomcat
Support for Comet Notifications on Deleted Folder
Support for Microsoft Office 365 Wave 15
Support for NTLMv2
Support for Cross-Origin Resource Sharing (CORS)
Support for Message Waiting Indicator (MWI) for Unity Connection SRSV
SAML SSO Support using OAuth 2.0
Support for Call Handler Owners Using Distribution List
Support for Caller Directory Number Using Live Reply
Support for Comet Notifications over SSL
Significant Changes to Unity Connection Upgrade Process
Utility Updates on the Cisco Unity Tools Website
Virtualization Enhancements
For information about features and functionality, see Release Notes for Cisco Unity Connection Release 10.5(1).
Cisco TelePresence System C/SX/EX/MX/Profile Series
Cisco TelePresence System C/SX/EX/MX/Profile Series TC (7.1.1) includes the following new features and changes to functionality:
Fix for the open SSL “Heartbleed” issue.
Improved support for Collaboration Edge (Unified CM).
Root account is now disabled permanently.
Added support for more devices.
For SX80 encrypted software is no longer a separate software package but is configured by installing a crypto option key.
Serviceability: Ethernet statistics for codec is now available via touch.
Support for dual registration with SIP and H.323 is removed for SX80 only.
New zoom range for PrecisionHD 1080p4xS2 and PrecisionHD 1080p2.5x
xConfiguration Network 1 VLAN Voice Mode is now default set to Auto.
Feature preview of Cisco Proximity.
For information about features and functionality, see Cisco TelePresence System EX Series Release Notes.
Cisco Desktop Collaboration Experience DX650
Note
Updates to this component will be available post Collaboration System Release 10.5(1).Features Available with Firmware Release 10.1(1) include:For information about features and functionality, see Release Notes for Cisco Desktop Collaboration Experience DX650, Release 10.1(1).
Cisco Unified IP Phone Support
Cisco Unified IP Phone 6900 Series Features
For more information, see the Release Notes at http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-6900-series/products-release-notes-list.html.
Cisco IP Phone 7800 Series Features
For more information, see the Release Notes at http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-7800-series/products-release-notes-list.html.
Cisco Unified IP Phone 7900 Series Features
For more information, see the Release Notes at http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-7900-series/products-release-notes-list.html.
Cisco Unified Wireless IP Phone 792x Series Features
For more information, see the Release Notes at http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-7900-series/products-release-notes-list.html.
Cisco Jabber for iOS
Cisco Jabber for iOS Release 9.6.1 is the Jabber client with one app and feature set for iPhone and iPad.
The following new features and changes to functionality are available on all iOS devices:
Instant messaging and presence
Voice and video calling
Voice messaging
Meetings integration
Service Discovery automatically detects and locates services
Expressway Mobile and Remote Access
Configuration URL
Certificate Validation
Secure Phone
URI Dialing
Updated UDS Directory Configuration
For detailed information about features and functionality, see Cisco Jabber for iPhone and iPad Release Notes.
Cisco Jabber for Windows
Cisco Jabber for Windows Release 9.7.1 includes the following new features and changes to functionality:
Cisco Jabber for Windows now supports Microsoft Windows 8.1.1
Cisco Jabber for Windows now supports Cisco Unity Connection 10.5
For detailed information about features and functionality, see Cisco Jabber for Windows Release Notes.
Cisco Jabber Guest
Note
Cisco Jabber Guest will be available post Collaboration System Release 10.5(1).Cisco Jabber Guest lets you connect with visitors through your website or mobile application to talk with one or more of your employees via instant-on, real-time voice and video. They can also watch videos about products and talk with subject-matter experts from the device they prefer-tablet, computer, or smartphone.
For detailed information about features and functionality, see Cisco Jabber Guest Data Sheets and Literature.
Cisco Prime Collaboration
Cisco Prime Collaboration Release 10.5(1) includes the following new features and changes to functionality:
Cisco Prime Collaboration Assurance
Prime Collaboration Analytics
Log Collecting Center and Call Signaling Analyzer
Contact Center Assurance an add-on module
For complete details about Cisco Prime Collaboration Assurance Release 10.5(1) see Cisco Prime Collaboration Release Notes, 10.5
Cisco Prime Collaboration Provisioning
Batch Provisioning
Automatic Service Provisioning
User role page is enhanced to support Service Template Assignment Table to list the templates available for auto-provisioning
Configuring LDAP Server Synchronization
Administration improvements
Support for VG 310 and VG 320
Support for UTF-8 Characters
For Unity Connection 8.0.3 and above versions, during domain synchronization, Email services will be removed and Unified Messaging service will be merged with the corresponding Voicemail account of the user
User Management improvements
For complete details about Cisco Prime Collaboration Provisioning Release 10.5(1) see Cisco Prime Collaboration Release Notes, 10.5.
Cisco Prime Collaboration Deployment
Increased Efficiency for Clusters Containing IM and Presence Service
Option for Secure Transport for Email Notifications
Reuse Sequence from Previous Task
Expanded Unity Connection Support
Expanded Unified Contact Center Express Support
For complete details about Cisco Prime Collaboration Deployment Release 10.5(1) see Release Notes for Cisco Prime Collaboration Deployment, Release 10.5(1)
Cisco Prime License Manager
Cisco Prime License Manager 10.5(1) includes the following new features and changes to functionality:For more information about features and functionality, see Release Notes for Cisco Prime License Manager Release 10.5(1) .
System Requirements
This section provides information about system requirements for Cisco Collaboration Systems Release 10.5(1) for Contact Center.
End-of-Sale Components
The following components have reached end-of-sale (EOS) status but are still supported.
Cisco Unified IP Phone 6921, 6941, 6945, and 6961, End-of-Sale and End-of-Life Announcement
The EOS date is the last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale. Another process, the end-of-life (EOL) cycle, guides the final business operations associated with the product.
The EOL process consists of a series of technical and business milestones and activities that, when completed, make a product obsolete. After a product becomes obsolete, it is not sold, manufactured, improved, repaired, maintained, or supported.
For information about recommended replacements and a comprehensive list of announcements, see Products & Services End-of-Sale and End-of-Life Products.
For information about specific products, go to Product/Technology Support. Then click End-of-Sale and End-of-Life and select products or technologies from the lists to the right.
Go to End-of-Life Policy for more information about Cisco's EOL policy.
Deployment Considerations
This section lists deployment considerations for Cisco Collaboration Systems Release 10.5(1). Note that not every rebuild is tested as part of the Cisco Collaboration Systems testing. Therefore, additional regression testing in a customer or Cisco-specific certification lab is recommended before deployment.
When deploying Cisco Collaboration Systems in a customer environment, remember the following:
At the minimum, customers should deploy the software release recommended in:
For CSA, customers should use the latest engine and policy release. CSA software is available at:
For other software components, customers should use the most current rebuild of a maintenance release. For IOS, information about the latest releases, including deferral advisories, is available at:
If the recommended release has been deferred to a subsequent release, customers should use the subsequent release.
Before deploying a release, examine the open caveats in the chosen release to determine if any will affect your implementation. Open caveats can be viewed through the Bug Search, located at:
Deploy the chosen release in a lab environment that uses the same product components as the customer's product components before moving to a production environment.
Latest Software Upgrades and Licenses
The following are links to the latest software upgrades and licenses for Cisco Collaboration Systems 10.5(1) components.
To launch the Product Upgrade Tool, go to:
http://tools.cisco.com/gct/Upgrade/jsp/index.jsp
To access the Cisco Agent Desktop Web licensing site, go to:
http://209.46.83.138/sws/ciscoLicense/LicenseRegister.html
To download the latest software for all other components, go to:
Software Version Matrix
The following table lists the software release versions of Collaboration components in the Contact Center test environment. For links to the latest software upgrades and licenses for Cisco Collaboration Systems Release 10.5(1) components, see Latest Software Upgrades and Licenses.
Note
You can set up a virtualized environment by running Collaboration applications on a virtual machine on a Unified Computing System (UCS). For additional details, including UCS hardware information and third-party requirements, see:
http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization.
Note
For current Cisco Collaboration Systems Release 10.5(1) compatible component versions, refer to the Cisco Collaboration Compatibility Tool: http://tools.cisco.com/ITDIT/vtgsca .
Note
Product specific compatibility documents provide complete compatibility information between components.
Note
Cisco Hosted Collaboration Solution (Cisco HCS) is a hosted solution that includes various Cisco Collaboration Systems release components. For more information about Cisco HCS see: Cisco Hosted Collaboration Solution and Cisco HCS Product Support.
Table 1 Software Versions for Contact Center Components in Cisco Collaboration Systems Release 10.5(1) Cisco TelePresence Video Communication Server
X8.21
Cisco TelePresence Video Communication Server Expressway
X8.2 2
Contact Center3
Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise
Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise Operating System
Win2008 R2 SP1
Win2008 R2 SP1
Cisco SocialMiner
10.5(1)
Cisco Unified Communications Manager IM and Presence Service
Conferencing
Cisco TelePresence MCU
4.4 (3.67)
Voice Mail and Unified Messaging
Cisco Unity Connection 10.5(1)
Cisco TelePresence System EX90 and Cisco TelePresence System EX60
TC7.1.1
Cisco Desktop Collaboration Experience DX650
Firmware 10.1(1)
Cisco Unified IP Phones 7941, 7942, 7961, 7962, 7965, 7971, 7975
Bundled with Unified Communications Manager
Firmware 9.3(1)SR4
Cisco IP Phones 7821, 7841, 7861
10.1(1)SR1
Cisco Unified IP Phones 9951, 9971
Firmware 9.4(1)
Cisco Unified IP Phones 8961
Firmware 9.4(1)
Client Applications
Cisco Jabber for Windows
9.7.1
Cisco Virtualization Experience Media Engine for Windows
9.7
Cisco Jabber for iPad
9.6.1
Cisco Jabber Guest 4
10.0(1)
Network Management
Cisco Prime Collaboration Provisioning, Assurance and Deployment
10.5(1)
Licensing
Cisco Prime License Manager
10.5(1)
Communications Infrastructure
Cisco IOS Extended Maintenance Deployment
Cisco IOS Early Deployment
15.4(1)T1
Cisco Unified Computing System B200 M2, C200 M2, C210 M2, C240 M2, and C260 M2 (Unified Communications Virtualization)
VMware 5.0 Update 1
Cisco 3900 Series Routers (Unified CVP VXML, voice/data, SIP, IOS-based Transcoders and Conference Bridges, and Cisco Unified Border Element gateways)
15.3(3)M3 or 15.4(1)T1
Cisco Integrated Services Router (ISR) 2901, 2911, 2921, 2951, 3925, 3945, 3925E, 3945E
15.3(3)M3 or 15.4(1)T1
Cisco Unified Border Element Enterprise Edition for Cisco ISR Series
15.3(3)M3 or 15.4(1)T1
1 Version X8.2 will be available post Collaboration System Release 10.5(1).2 Version X8.2 will be available post Collaboration System Release 10.5(1).3 All Contact Center 10.5(1) versions will be available post Collaboration System Release 10.5(1).4 Cisco Jabber Guest will be available post Collaboration System Release 10.5(1).Related Documentation
System Documentation
For high-level information about the Cisco Collaboration Systems, see Cisco Collaboration Systems Documentation.
See this content for additional information about the components tested and links to relevant product documentation for installation and configuration procedures.
The Cisco Collaboration Systems Description provides an overview of Cisco Collaboration Systems. It describes the Cisco Collaboration system-level approach, links to details about Cisco Collaboration components, and various Cisco Collaboration deployment models.
For additional information about specific hardware recommendations or bills of material for each product, see System Requirements.
Product Documentation
The following table provides links to the main page for documentation on various Cisco Collaboration Systems components, from which you can navigate to individual documents.
Limitations and Restrictions
If you are a Cisco partner or a registered Cisco.com user with a Cisco service contract, you can use the Bug Toolkit to find caveats of any severity for any release. Access Bug Search at: https://tools.cisco.com/bugsearch/
Cisco offers a Cisco Notification Service that allows you to set up one or more profiles that enable you to receive email notification of new Field Notices, Product Alerts, or End of Sale information for the products that you have selected. The Product Alert Tool is available at: http://www.cisco.com/cisco/support/notifications.html
Note
Not all caveats documented in this section are applicable to the Contact Center environment or deployment scenarios. They have been included for information purposes only.
Important Notes
This section includes important notes related to the testing of Cisco Collaboration Systems Release 10.5(1) for Contact Center and includes the following issues:
Failure to Add Unified CM Cluster for Collaboration Edge with TLS Verify Enabled If Unified CM Shares Certificate
If a Unified Communications Manager cluster is deployed using a multiserver Tomcat certificate, you cannot add the cluster for mobile remote access to a Cisco TelePresence VCS-C/Expressway-C with the TLS verify mode enabled. To add a cluster to the Cisco TelePresence VCS-C/Expressway-C with TLS verify enabled, specify the first node that is mentioned in the Subject Alternative Name (SAN), or change the order of the SAN items making the Unified Communications Manager the first publisher on the SAN list. However, the issue still remains for the IM and Presence Service cluster, and this cluster must be added with TLS verify mode disabled.
Alternatively, you can disable TLS verify mode for both the Unified Communications Manager and IM and Presence Service clusters. This issue is resolved with the release of Cisco TelePresence VCS-C/Expressway-C X8.2.
For details about how to add a Unified Communications Manager cluster to a Cisco TelePresence VCS, see your Cisco TelePresence VCS product documentation.
During Failover Video in Queue Does Not Play and Calls Hang
If Unified CM failover occurs Video in Queue (ViQ) from MediaSense will not play, and all current customer calls registered on same Sub2 will hang.
Inbound SIP IPv6 Calls From CUBE Over UDP Transport
In certain conditions, inbound SIP IPv6 calls from CUBE/SIP Gateway over UDP transport exhibit failures. A workaround for this issue is to change the transport from UDP to TCP in outbound dial-peer of IOS gateway.
For more information, see CsCuo71306.
Call Preservation Not Supported on Cisco VCS in Mobile and Remote Access Deployment
Call preservation does not work when endpoints are registered through the Cisco VCS in a mobile and remote access deployment. If the endpoint loses connectivity to Unified Communications Manager during an active call, the endpoint may not "be aware" that its connection to Unified Communications Manager has gone down, and it does not correctly display that it has entered call preservation mode. For more information, see CSCul67670.
Cisco TelePresence TC Software Does Not Attempt Re-provision When Clustered Cisco VCS-E Fails
Cisco TelePresence TC phones registered using mobile and remote access do not attempt to re-provision when a Cisco VCS-e node in the cluster becomes unreachable. This occurs with the following DNS configuration:
_collab-edge._tls.domain.com SRV record resolves to another hostname -- for example, "vcs-e.domain.com"
"vcs-e.domain.com" has multiple A records which resolve to different IP addresses
To avoid this, each _collab-edge SRV record should point to one unique server. For more information, see CSCui25299.
Show Connection Status Not Updated After Unified Communications Manager Failover for Jabber in Mobile and Remote Access Deployment
When Jabber is registered using mobile and remote access, the "Connection status" window shows connected address as the primary Unified Communications Manager, even after a Unified Communications Manager fail-over has happened and the client is actually registered to the secondary Unified Communications Manager. For more information, see CSCuo89949.
Critical Caveats
Critical caveats are intended to address those defects that can adversely impact operations if customers are not aware of the situations and conditions where specific issues can arise.
Call Hold Failure After Cisco Unified Border Element Failover
A call hold attempt fails after the active Unified Border Element has failed over to standby in High Availability Mode in a Unified CCE/Unified CVP contact center. The caller is dropped when the agent attempts to hold the call, and the call is stale in the CTI-OS agent desktop. The hold attempt results in the following errors:
Error 20001 Operation failed due to timeout - Please try again
The Call has failed because of a network interruption
For more information, see CSCtx02390.
Open Caveats
The table below lists known caveats, grouped by severity, related to the testing of Contact Center components in Cisco Collaboration Systems Release 10.5(1) and previous releases, which were not resolved at the time this document was written.
For additional information about each defect, click on the linked caveat number in the Identifier column in the following table to go to the Bug Toolkit.
Table 3 Open Caveats in Cisco Collaboration Systems Release 10.5(1) Identifier
Headline
Severity 2-3 Caveats
Jtapi exits on starting the PG after the upgrade to 10.5 build
Wrapup window not visible to Agent after RP reverse Conference
Unable to start RSM services / some services missing - impact RSM calls
CCM Failure result in making endpoint to hungstate ViQ-Update in CVP doc
Inbound SIP IPv6 Calls from CUBE over UDP transport exhibit failures
Already logged in agents are unable to login to node 2 after failover
One way audio during UCCX calls via CUBE in dual stack environment
One way audio for PSTN calls to UCCX & V6/dual stack agent phones
Troubleshooting
For important troubleshooting information, tips, and recommendations related to Cisco Collaboration Systems Release for Contact Center, see the Troubleshooting information at: http://www.cisco.com/cisco/web/docs/iam/unified/ipcc1051/Introduction_to_Troubleshooting.html
Documentation and Service Requests
For information about obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation.
Subscribe to the What's New in Cisco Product Documentation as an RSS feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.
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