Table of Contents
- Provisioning for Cisco Unified Communications initial deployments and implementations. It remains deployed to provide ongoing operational provisioning and activation services for individual subscriber changes.
- Assurance management for Cisco voice and video collaboration systems through a single, consolidated view. This includes continuous, real-time monitoring and advanced troubleshooting tools for Cisco Collaboration applications and endpoints, such as Cisco Unified CM, Cisco VCS, Cisco Contact Center, Cisco TelePresence and so on.
- The Analytics provides historical reporting of key performance indicators (KPIs) and helps to analyze trends for capacity planning, resource optimization, and quality of service. It also helps to track collaboration technology adoption rates in the network and provides metrics to help analyze how users are actually using the collaboration endpoints daily.
See Cisco Prime Collaboration 10.5 Data Sheet for further details.
Table 1 describes information that has been added or changed since the initial release of this document.
lists the patches that are released after Prime Collaboration 10.5 release. You can download these patches from the Prime Collaboration software download site.
Bug fixes. See
Prime Collaboration 10.5 Assurance and Analytics Service Pack 1 Readme for details.
In August 2014, the Cisco Prime Collaboration 10.5 Assurance software image was replaced on the software download page. This new release of Prime Collaboration 10.5.1 Assurance provides the following new features. For more information on these features, see Cisco Prime Collaboration 10.5 Assurance Addendum for User Guide (Includes 10.5.1 Features).
- You can view the Differentiated Services Code Point (DSCP) values (both in decimal format and its meaning) for Cisco TelePresence TX Series under the Endpoint 360° View.
- You can view the DSCP value for Cisco Unified IP Phones 8941 and 8945, Cisco DX Series, and Cisco TelePresence TX Series devices in sessions on the Session Diagnostics page, and in the All Sessions Summary Report.
- You can monitor the health and performance of Cisco Unified Computing System (Cisco UCS) hardware, associated Virtual Machines, and the Cisco Unified Communications (UC) applications hosted on them.
- You can monitor the following new sessions or calls:
- You can integrate Cisco Prime Virtual Network Analysis Module (Prime vNAM) with Cisco Prime Collaboration to view call quality reports, similar to the ones generated using Cisco Prime Network Analysis Module (Prime NAM).
- The following dashlets are removed from the Infrastructure Dashboard:
- You can import your company signed certificate for the secured data transmission.
- You can generate the GSU data (in.csv format) every 15 minutes for all the devices in Prime Collaboration.
- You can add, edit, or delete the custom threshold rules at the device level or device type level.
- You can view the following new information in the Alarm and Events browser:
- You can create device notification groups, based on your mode of deployment.
- The following new correlation rules are supported for UCS:
- The alarm suppression logic is applied for all the correlation alarms in Prime Collaboration, by default.
- You can view the following new dashboards for Cisco Unified Intelligence Center:
- The performance counters and its instances are displayed in two different panes within a single page. You can expand or collapse the performance counters to select the corresponding instances.
- The non-English characters (such as Phone description and user name) entered in Unified CM are not displayed properly in the Prime Collaboration Assurance UI. These characters do not impact the performance of the Prime Collaboration Assurance features.
- The Supported Devices for Prime Collaboration Assurance 10.5 and 10.5.1 lists the new endpoints and devices supported in Prime Collaboration 10.5.1 release.
- The vCPU and CPU reservation requirement for Small and Medium deployment of Prime Collaboration Assurance and Analytics are reduced.
If you have deployed small and medium OVA of Prime Collaboration 10.5 Assurance and Analytics, you can reduce the number of CPUs and CPU reservation after installation of Prime Collaboration 10.5. For Small, you can reduce to 4 vCPU with 8 Ghz of CPU reservation and for Medium, 6 vCPU with 12 Ghz.
An add-on module on Prime Collaboration Assurance. Cisco Prime Collaboration Contact Center Assurance provides monitoring and diagnostics services to Cisco Unified Contact Center Enterprise deployment.
- Contact Center Dashboards: Helps you to monitor real-time information about the Contact Center components such as CUIC, Finesse, SocialMiner, MediaSense, CVP and UCCE.
- Contact Center Topology Dashboard: A logical top-level view of an entire IP-based Contact Center, where all of the devices in a data center, managed by Prime Collaboration Assurance, are displayed in a simple topology.
- Contact Center Correlation Rules: Prime Collaboration Assurance applies correlation rules for events raised from connected devices and helps you to troubleshoot further.
- Contact Center Assurance Threshold Rules: Predefined rules are enabled for MediaSense and CUIC, along with other devices. You can also create custom threshold rules for all Contact Center devices.
- View the signaling path that includes originator, intermediate destination, and final destination of calls.
- View the signaling call ladder diagram to isolate any issues in the call.
- Drill down to individual components in that call to fix errors.
- View error messages, and possible root causes and recommendations.
- Automatically identify and highlight signaling errors and capability mismatches.
- Ability to import logs files and analyze the same.
- Prime Collaboration Assurance now monitors voice endpoints in MSP mode in addition to Enterprise mode. In MSP mode, you can monitor Direct Point to Point Calls between two customers using one or two Session Border Controllers.
- Assurance Domain: You can logically organize your devices and provide restricted view to some set of devices.
- Manage devices with overlapping IP addresses in a NAT environment. You can view NAT details in the Device Work Center and Endpoint Diagnostics pages.
- Following are the enhancements in Prime Collaboration Assurance reports:
- User Interface Enhancements: All threshold rules are grouped under a single UI (Administration > Alarm & Event Setup > Event Customization).
- Support for 150K endpoints. In this deployment, the Prime Collaboration Analytics application and database services are installed on two separate servers. See Prime Collaboration 10.5 Quick Start Guide for details on the server requirements.
- System Metrics: You can analyze the UC applications system performance in System Metrics your organization.
- Scheduled Reports: You can list of entities (reports) that have been scheduled.
- Analytics Group Management: You can create custom groups for Trunks, Route Groups, and CAC Locations, based on your business needs.
- User Interface Enhancements: Graph pane of Detailed View, Individual and Merged graphs, Schedule Report, Export, Quick Tips, and Tabular View.
The Prime Collaboration Assurance can be deployed either in Standard or Advanced mode. Within the Advanced mode, it can be either in Enterprise or MSP mode. See the Prime Collaboration Assurance, Prime Collaboration Analytics and Prime Collaboration Contact Center Assurance guides to know about the supported features on the different Prime Collaboration Assurance deployment modes.
In July 2014, the Cisco Prime Collaboration 10.5 Provisioning software image was replaced on the software download page. This new release of Prime Collaboration 10.5.1 Provisioning provides the following new features:
- On the Welcome page, you can import a configuration file that contains the configuration details required by the wizard. If you have not imported any configuration file, Prime Collaboration Provisioning will use the values provided in the default configuration file (located at /opt/cupm/sep/deploy/dfc.ear/dfc.war/ipt/gsWizard/pcp-config.zip).
- You can also import Cisco Unified Configurator for Collaboration (CUCC) configuration files (tar files).
- On the Domain Creation page, you can add an intra-site dial plan that you can edit or extend later using the Infrastructure Configuration page. You can also import CUCC dial pattern file. If you have not imported any dial pattern file, the wizard will use the default 10-digit dial pattern file located at /opt/cupm/sep/deploy/dfc.ear/dfc.war/ipt/gsWizard/pcp-config.zip.
- On the Service Area creation page, you can enter the PSTN Gateway IP address (or hostname) and site code. You can also provide Survivable Remote Site Telephony (SRST) and Device Mobility information, if required.
- You can export the wizard data to a configuration file by using the Save the Configuration File option in the Summary page. Click Save the Configuration File with Keywords option to save the configuration file with keywords. You can use the exported file on a different server, or update the configuration file and import it during a new session of the wizard. You can use the Save Configuration Data option to save the wizard configuration data as a batch project.
- You can add, update, or cancel a Domain (with or without LDAP setting) using batch provisioning.
- You can add, update, or delete user roles using batch provisioning.
- You can add LDAP servers using batch provisioning.
- Batch provisioning support (add, change, or cancel) for new infrastructure objects.
Helps an administrator to quickly set up devices and provision services for new deployments. Using the step-by-step wizard, the administrator can add devices, create a domain and a service area (site), and enable services for the user role. Both manual and automatic service provisioning can be enabled for the user role. At the time of ordering, the user is assigned endpoints and services based on the option selected for the user role.
While enabling Automatic Service Provisioning for a user role, you must select the service area (to be used for auto-provisioning) and the services that can be automatically provisioned for the users who are assigned to this user role.
- Default Endpoint—If you select this option, you must select the endpoint model that will be auto-provisioned for the user by default.
- Self-Provisioned Endpoint—If you select this option, the users will be able to provision their endpoints without contacting the administrator. The user can add the endpoint by plugging it into the network and following a few prompts to identify the user.
See Supported Devices for Prime Collaboration Provisioning - Standard and Advanced for all supported devices.
- Support for field mapping for new attributes.
- While synchronizing users from LDAP server, you can use the following filters:
- In Prime Collaboration Provisioning converged and standalone applications, you can change the time zone by selecting the Time Zone icon from the top right corner of the Provisioning home page.
- Supports HTTPS mode by default.
For Unity Connection 8.0.3 and above versions, during domain synchronization, Email services will be removed and Unified Messaging service will be merged with the corresponding Voicemail account of the user.
Messaging service is enabled for that Voicemail account. If you select the TTS-disabled COS, Unified Messaging service is disabled for that Voicemail account. TTS-enabled COS and TTS-disabled COS options are displayed in the Class of Service drop-down list, only if an Exchange Server is configured for that Service Area. If an Exchange Server is not configured in that Service Area, only the TTS-disabled COS options are displayed.
For limitations in Prime Collaboration 10.5.1 Provisioning, see Limitations.
If you have installed Prime Collaboration 10.5, we recommend that you upgrade to the latest version of the Cisco Prime Collaboration 10.5.1 release to benefit from the new features and bug fixes. To verify the Prime Collaboration version, see the About (i) icon in the Prime Collaboration application.
To upgrade to Prime Collaboration 10.5.1, see Cisco Prime Collaboration Upgrade and Migration Guide.
You can download the image from the Prime Collaboration software download site.
For more information on a specific bug or to search all bugs in a specific Prime Collaboration release, see Using the Bug Search Tool.
- Open Bugs in Prime Collaboration Assurance 10.5.1
- Open Bugs in Prime Collaboration Assurance 10.5 (includes Prime Collaboration Analytics and Prime Collaboration Contact Center Assurance 10.5)
- Open Bugs in Prime Collaboration Provisioning 10.5
- Open Bugs in Prime Collaboration Provisioning 10.5.1
Some of the bugs listed below for 10.5 release are resolved in 10.5.1. You can find the status of these bugs Using the Bug Search Tool.
If the application upgrade is initiated from an unsupported path, and later the user tries to upgrade to the correct version, the following message appears “Installed package version is older than the currently installed version”.
- The LDAP synchronization report is not localized. This issue occurs if you have deployed Prime Collaboration Provisioning 10.5.1.
- Adding users with UTF characters fail with an unexpected error for Cisco Unified Communications Manager 10.0.
- Single Sign-On cluster discovery is not available for Cisco Unified Communications Manager 10.0.
Step 1 Go to http://tools.cisco.com/bugsearch.
Note If you do not have a Cisco.com username and password, you can register for them at http://tools.cisco.com/RPF/register/register.do.
See Cisco Prime Collaboration Documentation Overview 10.5 and 10.5.1 for a list of Prime Collaboration 10.5 and 10.5.1 guides.
All product documents are accessible except for images, graphics, and some charts. If you would like to receive the product documentation in audio format, braille, or large print, contact email@example.com.
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
Subscribe to the What’s New in Cisco Product Documentation as an RSS feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.This document is to be used in conjunction with the documents listed in the “Related Documentation” section.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)
Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.