Cisco Prime Collaboration

Cisco Prime Collaboration Release Notes, 10.5 and 10.5.1

  • Viewing Options

  • PDF (238.8 KB)
  • Feedback

Table of Contents

Release Note s for Cisco Prime Collaboration 10.5 and 10.5.1

New and Changed Information


Cisco Prime Collaboration 10.5 Service Packs

New Features and Enhancements

Prime Collaboration Assurance

Prime Collaboration Provisioning

Prime Collaboration Bugs

Open Bugs


Using the Bug Search Tool

Related Documentation

Accessibility Features in Prime Collaboration

Obtaining Documentation and Submitting a Service Request

Release Notes for Cisco Prime Collaboration 10.5 and 10.5.1

Revised Date: February 18, 2014


Cisco Prime Collaboration is an integrated solution for end-to-end collaboration management. It provides:

  • Provisioning for Cisco Unified Communications initial deployments and implementations. It remains deployed to provide ongoing operational provisioning and activation services for individual subscriber changes.
  • Assurance management for Cisco voice and video collaboration systems through a single, consolidated view. This includes continuous, real-time monitoring and advanced troubleshooting tools for Cisco Collaboration applications and endpoints, such as Cisco Unified CM, Cisco VCS, Cisco Contact Center, Cisco TelePresence and so on.

As an add-on to the Assurance module, Cisco Prime Collaboration Contact Center Assurance offers monitoring and diagnostics for the Cisco Unified Contact Center Enterprise deployment.

  • The Analytics provides historical reporting of key performance indicators (KPIs) and helps to analyze trends for capacity planning, resource optimization, and quality of service. It also helps to track collaboration technology adoption rates in the network and provides metrics to help analyze how users are actually using the collaboration endpoints daily.

See Cisco Prime Collaboration 10.5 Data Sheet for further details.

New and Changed Information

Table 1 describes information that has been added or changed since the initial release of this document.

Table 1 New and Changed Information


February 18, 2015

  • Added bug CSCus80627.
  • Added bug CSCus44448.

November 30, 2014

  • Added bug CSCup99581.

August 15, 2014

  • Updated New Features and Enhancements section with Prime Collaboration 10.5.1 Assurance.
  • Updated the bug list for Prime Collaboration Assurance.

July 24, 2014

  • Updated New Features and Enhancements section with Prime Collaboration 10.5.1 Provisioning.
  • Updated the bug list for Prime Collaboration Provisioning.

July 02, 2014

Added Prime Collaboration 10.5 Assurance Service Pack 1 details.

Cisco Prime Collaboration 10.5 Service Packs

Cisco Prime Collaboration 10.5 Service Packs

lists the patches that are released after Prime Collaboration 10.5 release. You can download these patches from the Prime Collaboration software download site.


Release Date
Service Pack
Supported Features

July 02, 2014

Prime Collaboration 10.5 Assurance and Analytics Service Pack 1 (patch 1)

Bug fixes. See
Prime Collaboration 10.5 Assurance and Analytics Service Pack 1 Readme for details.

New Features and Enhancements

Cisco Prime Collaboration supports the following new features:

Prime Collaboration Assurance

In August 2014, the Cisco Prime Collaboration 10.5 Assurance software image was replaced on the software download page. This new release of Prime Collaboration 10.5.1 Assurance provides the following new features. For more information on these features, see Cisco Prime Collaboration 10.5 Assurance Addendum for User Guide (Includes 10.5.1 Features).

  • You can view the Differentiated Services Code Point (DSCP) values (both in decimal format and its meaning) for Cisco TelePresence TX Series under the Endpoint 360° View.
  • You can view the DSCP value for Cisco Unified IP Phones 8941 and 8945, Cisco DX Series, and Cisco TelePresence TX Series devices in sessions on the Session Diagnostics page, and in the All Sessions Summary Report.
  • You can monitor the health and performance of Cisco Unified Computing System (Cisco UCS) hardware, associated Virtual Machines, and the Cisco Unified Communications (UC) applications hosted on them.
  • You can monitor the following new sessions or calls:

A session created by a Cisco Unified Communications Manager (Cisco Unified CM) that is integrated with a Cisco TelePresence Conductor.

A call that is put in a conference mode (by pressing the conference button) or when merged with another call, and becomes a Multipoint ad hoc call.

  • You can integrate Cisco Prime Virtual Network Analysis Module (Prime vNAM) with Cisco Prime Collaboration to view call quality reports, similar to the ones generated using Cisco Prime Network Analysis Module (Prime NAM).
  • The following dashlets are removed from the Infrastructure Dashboard:

Call and Session Control Devices

Management Devices

Video Ports Utilization Summary

  • You can import your company signed certificate for the secured data transmission.
  • You can generate the GSU data (in.csv format) every 15 minutes for all the devices in Prime Collaboration.
  • You can add, edit, or delete the custom threshold rules at the device level or device type level.
  • You can view the following new information in the Alarm and Events browser:

Device Type

Endpoint Name


Also, you can cross-launch from Event browser to the Event Customization page.

  • You can create device notification groups, based on your mode of deployment.
  • The following new correlation rules are supported for UCS:

VM Down

ESX Host Down

UCS Chassis Down

Network Down

  • The alarm suppression logic is applied for all the correlation alarms in Prime Collaboration, by default.
  • You can view the following new dashboards for Cisco Unified Intelligence Center:

Historical Data Aggregated


Live Data

Tomcat JVM

Realtime Data

Realtime Interval

Historical Data

Historical Data Interval

  • You can view the following new dashboards for Cisco MediaSense:

Utilization Against Capacity

Incoming Call Breakdown

Error Analysis

Uploaded Media Summary

Performance Summary

  • The performance counters and its instances are displayed in two different panes within a single page. You can expand or collapse the performance counters to select the corresponding instances.
  • The non-English characters (such as Phone description and user name) entered in Unified CM are not displayed properly in the Prime Collaboration Assurance UI. These characters do not impact the performance of the Prime Collaboration Assurance features.
  • The Supported Devices for Prime Collaboration Assurance 10.5 and 10.5.1 lists the new endpoints and devices supported in Prime Collaboration 10.5.1 release.
  • The vCPU and CPU reservation requirement for Small and Medium deployment of Prime Collaboration Assurance and Analytics are reduced.
10.5 Release
10.5.1 Release


Number of CPUs

CPU Reservation

Number of CPUs

CPU Reservation











If you have deployed small and medium OVA of Prime Collaboration 10.5 Assurance and Analytics, you can reduce the number of CPUs and CPU reservation after installation of Prime Collaboration 10.5. For Small, you can reduce to 4 vCPU with 8 Ghz of CPU reservation and for Medium, 6 vCPU with 12 Ghz.

Prime Collaboration 10.5.1 Assurance includes support for the following new features in Prime Collaboration 10.5 Assurance release:

Contact Center Assurance

An add-on module on Prime Collaboration Assurance. Cisco Prime Collaboration Contact Center Assurance provides monitoring and diagnostics services to Cisco Unified Contact Center Enterprise deployment.

  • Contact Center Dashboards: Helps you to monitor real-time information about the Contact Center components such as CUIC, Finesse, SocialMiner, MediaSense, CVP and UCCE.
  • Contact Center Topology Dashboard: A logical top-level view of an entire IP-based Contact Center, where all of the devices in a data center, managed by Prime Collaboration Assurance, are displayed in a simple topology.
  • Contact Center Correlation Rules: Prime Collaboration Assurance applies correlation rules for events raised from connected devices and helps you to troubleshoot further.
  • Contact Center Assurance Threshold Rules: Predefined rules are enabled for MediaSense and CUIC, along with other devices. You can also create custom threshold rules for all Contact Center devices.

Log Collecting Center and Call Signaling Analyzer

You can collect and analyze call logs from the CVP, UCCE, Unified CM and IOS gateway. During analysis you can:

  • View the signaling path that includes originator, intermediate destination, and final destination of calls.
  • View the signaling call ladder diagram to isolate any issues in the call.
  • Drill down to individual components in that call to fix errors.
  • View error messages, and possible root causes and recommendations.
  • Automatically identify and highlight signaling errors and capability mismatches.
  • Ability to import logs files and analyze the same.

You must add the Prime Collaboration Contact Center Assurance license to analyze the call log files from CVP and UCCE.

Prime Collaboration Assurance Enhancements

  • Prime Collaboration Assurance now monitors voice endpoints in MSP mode in addition to Enterprise mode. In MSP mode, you can monitor Direct Point to Point Calls between two customers using one or two Session Border Controllers.

Customer Summary Dashboard: This dashboard is displayed in the MSP mode. It provides information about alarm, endpoints, session alarms and inventory aggregated per customer

  • Assurance Domain: You can logically organize your devices and provide restricted view to some set of devices.
  • Manage devices with overlapping IP addresses in a NAT environment. You can view NAT details in the Device Work Center and Endpoint Diagnostics pages.
  • Following are the enhancements in Prime Collaboration Assurance reports:

Scheduled Reports: You can schedule Utilization and inventory reports.You can generate them according to your scheduling preferences, and download or send them to the configured e-mail ID.

Utilized scheduled time: You can view this parameter in the Endpoint Utilization Report and All Sessions Summary Report.

Launch Phone Reports from Device 360° View.

The Device 360° view provides a concise summary of information for the managed devices. This feature replaces the Detailed Device View.

  • You can:

Customize endpoint usage availability period (Reports > Interactive Reports > Endpoint Utilization Report).

View MCU port (audio and video) utilization shown in Absolute and Percentage value (Operate > Device Work Center > Current Inventory)

Cross launch diagnostics tests from Endpoint Diagnostic Dashboard (Operate > Endpoint Diagnostic).

View the destination status for SIP trunks (Operate > UC Cluster Status)

Add customized dashboards in graphical view or tabular view (Home > Add Dashboard).

Define global QoS threshold values in decimals (Administration > Alarm & Event Setup > Event Customization).

Add thresholds for events (Administration > Alarm & Event Setup > Event Customization).

  • User Interface Enhancements: All threshold rules are grouped under a single UI (Administration > Alarm & Event Setup > Event Customization).

Prime Collaboration Analytics

Prime Collaboration Analytics provides the following new features.

  • Support for 150K endpoints. In this deployment, the Prime Collaboration Analytics application and database services are installed on two separate servers. See Prime Collaboration 10.5 Quick Start Guide for details on the server requirements.
  • System Metrics: You can analyze the UC applications system performance in System Metrics your organization.
  • Scheduled Reports: You can list of entities (reports) that have been scheduled.
  • Analytics Group Management: You can create custom groups for Trunks, Route Groups, and CAC Locations, based on your business needs.
  • User Interface Enhancements: Graph pane of Detailed View, Individual and Merged graphs, Schedule Report, Export, Quick Tips, and Tabular View.

The Prime Collaboration Assurance can be deployed either in Standard or Advanced mode. Within the Advanced mode, it can be either in Enterprise or MSP mode. See the Prime Collaboration Assurance, Prime Collaboration Analytics and Prime Collaboration Contact Center Assurance guides to know about the supported features on the different Prime Collaboration Assurance deployment modes.

Prime Collaboration Provisioning

In July 2014, the Cisco Prime Collaboration 10.5 Provisioning software image was replaced on the software download page. This new release of Prime Collaboration 10.5.1 Provisioning provides the following new features:

Getting Started Wizard

  • On the Welcome page, you can import a configuration file that contains the configuration details required by the wizard. If you have not imported any configuration file, Prime Collaboration Provisioning will use the values provided in the default configuration file (located at /opt/cupm/sep/deploy/dfc.ear/dfc.war/ipt/gsWizard/
  • You can also import Cisco Unified Configurator for Collaboration (CUCC) configuration files (tar files).
  • On the Domain Creation page, you can add an intra-site dial plan that you can edit or extend later using the Infrastructure Configuration page. You can also import CUCC dial pattern file. If you have not imported any dial pattern file, the wizard will use the default 10-digit dial pattern file located at /opt/cupm/sep/deploy/dfc.ear/dfc.war/ipt/gsWizard/
  • On the Service Area creation page, you can enter the PSTN Gateway IP address (or hostname) and site code. You can also provide Survivable Remote Site Telephony (SRST) and Device Mobility information, if required.
  • You can export the wizard data to a configuration file by using the Save the Configuration File option in the Summary page. Click Save the Configuration File with Keywords option to save the configuration file with keywords. You can use the exported file on a different server, or update the configuration file and import it during a new session of the wizard. You can use the Save Configuration Data option to save the wizard configuration data as a batch project.

Batch Provisioning

  • You can add, update, or cancel a Domain (with or without LDAP setting) using batch provisioning.
  • You can add, update, or delete user roles using batch provisioning.
  • You can add LDAP servers using batch provisioning.
  • Batch provisioning support (add, change, or cancel) for new infrastructure objects.

Prime Collaboration 10.5.1 Provisioning includes support for the following new features in Prime Collaboration 10.5 Provisioning release:

Getting Started Wizard

Helps an administrator to quickly set up devices and provision services for new deployments. Using the step-by-step wizard, the administrator can add devices, create a domain and a service area (site), and enable services for the user role. Both manual and automatic service provisioning can be enabled for the user role. At the time of ordering, the user is assigned endpoints and services based on the option selected for the user role.

Note The wizard supports Unified Communications processors 10.5 and above versions. The wizard allows you to add Unified Communications processors for fresh installs only.

Batch Provisioning

Batch action file is enhanced to support comments and multiple headers.

Support for system call handler and directory handler attributes.

Automatic Service Provisioning

You can use this option to automatically provision services for new users. Automatic Service Provisioning is supported for Unified Communications applications 10.0 and above.

While enabling Automatic Service Provisioning for a user role, you must select the service area (to be used for auto-provisioning) and the services that can be automatically provisioned for the users who are assigned to this user role.

While enabling Automatic Service Provisioning for Endpoint service, you have the following options:

  • Default Endpoint—If you select this option, you must select the endpoint model that will be auto-provisioned for the user by default.
  • Self-Provisioned Endpoint—If you select this option, the users will be able to provision their endpoints without contacting the administrator. The user can add the endpoint by plugging it into the network and following a few prompts to identify the user.

Note If you have enabled self-provisioning for Single Number Reach service, the user must go to the Self-Care portal of Cisco Unified Communications Manager to activate Single Number Reach.


See Supported Devices for Prime Collaboration Provisioning - Standard and Advanced for all supported devices.

User Role

User role page is enhanced to support Service Template Assignment Table to list the templates available for auto-provisioning.

Configuring LDAP Server Synchronization

  • Support for field mapping for new attributes.
  • While synchronizing users from LDAP server, you can use the following filters:

Domain LDAP filter

Service area LDAP filter

Role LDAP filter

  • While creating the service area filter, you can configure the following settings:

Assign new line from the extension block

Apply mask to LDAP synchronized telephone numbers


  • In Prime Collaboration Provisioning converged and standalone applications, you can change the time zone by selecting the Time Zone icon from the top right corner of the Provisioning home page.
  • Supports HTTPS mode by default.

New Infrastructure Product Support

Support for VG 310 and VG 320.

Localization support

Support for UTF-8 Characters.

Order Management

For Unity Connection 8.0.3 and above versions, during domain synchronization, Email services will be removed and Unified Messaging service will be merged with the corresponding Voicemail account of the user.

While ordering Voicemail service, if you select one of the TTS-enabled class of services (COS), Unified

Messaging service is enabled for that Voicemail account. If you select the TTS-disabled COS, Unified Messaging service is disabled for that Voicemail account. TTS-enabled COS and TTS-disabled COS options are displayed in the Class of Service drop-down list, only if an Exchange Server is configured for that Service Area. If an Exchange Server is not configured in that Service Area, only the TTS-disabled COS options are displayed.

Note In an upgraded server, you must run the user synchronization followed by domain synchronization to remove the Email services and merge Unified Messaging service with Voicemail.

User Management

Provisioning enables you to import multiple users in a single operation in the following ways:

  • Using a file in text (TXT) format
  • Using an LDAP server

For limitations in Prime Collaboration 10.5.1 Provisioning, see Limitations.

If you have installed Prime Collaboration 10.5, we recommend that you upgrade to the latest version of the Cisco Prime Collaboration 10.5.1 release to benefit from the new features and bug fixes. To verify the Prime Collaboration version, see the About (i) icon in the Prime Collaboration application.

To upgrade to Prime Collaboration 10.5.1, see Cisco Prime Collaboration Upgrade and Migration Guide.

You can download the image from the Prime Collaboration software download site.

Prime Collaboration Bugs

For more information on a specific bug or to search all bugs in a specific Prime Collaboration release, see Using the Bug Search Tool.

This section contains the following information:

Open Bugs

The following tables list the open bugs in Prime Collaboration 10.5.1 and 10.5:

Table 2 Open Bugs in Prime Collaboration Assurance 10.5.1

Bug ID


In the Cisco Unified Intelligence Center (CUIC) custom dashboard, the counter search stops displaying results if the user continuously searches for different counters.


Unable to delete user defined rules under the threshold rules (Alarms & Events > Threshold Rules).


While creating a threshold rule, RBAC fails if you check apply for all devices.

Some of the bugs listed below for 10.5 release are resolved in 10.5.1. You can find the status of these bugs Using the Bug Search Tool.


Table 3 Open Bugs in Prime Collaboration Assurance 10.5

Bug ID


Sometimes the call failure count does not match in the Call Status History and Call Distribution by Release Code panes on the Call Failure Troubleshooting page (End-Users Impact (Home) > Top 5 Call Failure Locations).


The pie-chart labels overlaps or truncates when there are more number of endpoint models.


When an endpoint, Cisco MCU and/or Cisco TPS is unregistered from Cisco VCS, an alarm is raised. However, in the UI tooltip, the link between the endpoint, Cisco MCU and/or Cisco TPS and VCS cluster displays the device status as registered.


The CUBE trunk details are not displayed in the Top N Trunks and/or Bottom N Trunks dashlet. This issue occurs when the SIP trunks are configured to a single CUBE from multiple clusters. Similar issue is seen when a single gateway is used for multiple clusters.


Calls that have started on the current day but ends beyond 4 a.m on the next day are not displayed in the Analytics dashboards.


For Cisco VCS multisite calls, if the call duration is same for all the participants, the call detail record is shown for only one participant.


In the Contact Center Dashboard, the connectivity between the Side-A Router public interface to Public Cloud is displayed as Down, when it is active.


The Route Group or Trunk Group scheduled report chart is not rendered properly in the PDF file format.

(Assurance > Capacity Analysis dashboard > Route Group or Trunk Group [details page])


The CTIOS icon is not displayed in the Contact Center Topology, if you have deployed CTIOS on a different server instead of UCCE router.


When you select All in Cluster filter in Details View page of the Call Traffic dashlet, the chart is displayed after a few minutes (~5 minutes).


This issue occurs in Mozilla Firefox, during auto fresh, the Contact Center Topology dashboard is blank.

This issue occurs in Mozilla Firefox and Internet Explorer, after auto refresh, the topology is repositioned to its ordinal size. You have to zoom to the specific location once again to view the details.


In the Service Level View, the Device Unreachable icon does not indicate the severity of the issue. The device status is not updated.


If the Contact Center Assurance license has expired, a notification message is not displayed when you launch the Contact Center Topology; instead a blank page is displayed.


Table 4 Open Bugs in Prime Collaboration Provisioning 10.5

Bug ID


Upgrade from Prime Collaboration Provisioning 9.x to Prime Collaboration Provisioning 10.5.1 takes a long time.


Cisco Unified CM Subscriber Sync fails if the syncChangeNotificationsInProgress attribute is missing in IM.


Table 5 Open Bugs in Prime Collaboration Provisioning 10.5.1

Bug ID


If the application upgrade is initiated from an unsupported path, and later the user tries to upgrade to the correct version, the following message appears “Installed package version is older than the currently installed version”.


Getting Started Wizard fails to provision an LDAP directory enabled with SSL.


After an upgrade, expand the Advanced Order tab to change the existing EM line to avoid validation messages.


Infrastructure synchronization fails to synchronize port group objects for Unity Connection.

This issue occurs when a Port Group object is configured with more than one Unified CM or TFTP servers.


The following limitations are applicable to Prime Collaboration Provisioning:

  • The LDAP synchronization report is not localized. This issue occurs if you have deployed Prime Collaboration Provisioning 10.5.1.
  • Adding users with UTF characters fail with an unexpected error for Cisco Unified Communications Manager 10.0.
  • Single Sign-On cluster discovery is not available for Cisco Unified Communications Manager 10.0.

Using the Bug Search Tool

Use the Bug Search tool to search for a specific bug or to search for all bugs in a release.

Step 1 Go to

Step 2 At the Log In screen, enter your registered username and password; then, click Log In. The Bug Search page opens.

Note If you do not have a username and password, you can register for them at

Step 3 To search for a specific bug, enter the bug ID in the Search For field and press Return.

Step 4 To search for bugs in the current release:

a. In the Search For field, enter Prime Collaboration 10.5.1 and press Return. (Leave the other fields empty.)

b. When the search results are displayed, use the filter tools to find the types of bugs you are looking for. You can search for bugs by modified date, status, severity, and so forth.

Tip To export the results to a spreadsheet, click the Export All to Spreadsheet link.


Related Documentation

See Cisco Prime Collaboration Documentation Overview 10.5 and 10.5.1 for a list of Prime Collaboration 10.5 and 10.5.1 guides.

Accessibility Features in Prime Collaboration

All product documents are accessible except for images, graphics, and some charts. If you would like to receive the product documentation in audio format, braille, or large print, contact

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

Subscribe to the What’s New in Cisco Product Documentation as an RSS feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.

This document is to be used in conjunction with the documents listed in the “Related Documentation” section.