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Cisco Collaboration Systems Release Summary Matrix for Contact Center

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Table of Contents

Contact Center System Validation Test Bed Summary Matrix for Collaboration Systems Release

Contact Center System Validation Test Bed Summary Matrix for Collaboration Systems Release


NoteThis table identifies the components and software release versions used in the contact center system validation test beds for Cisco Collaboration Systems releases. This table identifies the components and software release versions used in the contact center system validation test beds for Cisco Collaboration Systems releases.


  • Table cells with dashes indicate products that were not part of the system validation test bed.
  • For complete software compatibility information for a Collaboration Systems release set, see the following:

Cisco Collaboration Compatibility Tool

Cisco Unified Communications Contact Center Enterprise Design Guides

Cisco Interoperability Portal

Cisco Unified Contact Center Express/Cisco Unified IP IVR Software and Hardware Compatibility Guide

Hardware and System Software Specification (Bill of Materials) for Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 8.0(x)

Hardware and System Software Specification for Cisco Unified Customer Voice Portal (Unified CVP), Release 8.5(1)

Product specific compatibility documents for complete compatibility information between components.

http://www.cisco.com/cisco/web/support/index.html


Note For maintenance releases, this table may not be updated.



Note Not all Collaboration System product release versions may be available at the same time. For latest product version availability, see individual product support pages at http://www.cisco.com/cisco/web/support/index.html.


To learn more about the components’ features, functions, and interaction with other system components, click the technical information site for any release from the following URL:

http:/www.cisco.com/en/US/docs/voice_ip_comm/uc_system/unified/communications/system/ucstart.htm


Note For maintenance releases, the Collaboration Systems technical information sites may not be updated.


  • Test beds for a release set may contain multiple IOS and CatOS versions. The predominant IOS versions are listed below.
  • For a list of supported servers, see the following:

Cisco Unified Communications Manager Server1 Support Matrix:

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/prod_brochure0900aecd8062a4f9.html

Cisco Unified Contact Center Enterprise, refer to Appendix A of the Bill of Materials at:

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html

Cisco Unified Customer Voice Portal, refer to Unified CVP Hardware and Software Specification at:

http://www.cisco.com/en/US/products/sw/custcosw/ps1006/prod_technical_reference_list.html

Unified Contact Center Express supported platform list:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_device_support_tables_list.html

Unified Communications Manager IM and Presence Server supported platform list:

http://www.cisco.com/en/US/products/ps6837/products_device_support_tables_list.html

  • You can set up a virtualized environment by running Unified Communications applications on a virtual machine on a Unified Computing System (UCS). For additional details, including UCS hardware information and third-party requirements, see:
    http://www.cisco.com/go/uc-virtualized

For information on supported applications in a virtualized environment, see http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Supported_Applications

For information on supported VMware versions, see http://docwiki.cisco.com/wiki/Unified_Communications_VMware_Requirements#Supported_Versions_of_VMware_vSphere_ESXi


Note Cisco Hosted Collaboration Solution (Cisco HCS) is a hosted solution that includes various Cisco Collaboration Systems release components. For more information about Cisco HCS see: Cisco Hosted Collaboration Solution and Cisco HCS Product Support.


Figure 0-1 Summary Matrix for Contact Center System Validation Test Bed Components and Versions

Category
Component
Release
10.5(1)
Release
10.0(1)
Release
9.0(1)
Release
8.6(1)
Release
8.5(1)
Release
7.1(3) 2
Release
7.1(2) 3

Call Control

Cisco Unified Communications Manager

10.5(1)

10.0(1)

9.0(1)

8.6(1a)

8.5(1)

7.1(3)

7.1(2a)

Cisco TelePresence Video Communication Server (VCS)

X8.24

Cisco TelePresence VCS Expressway

X8.2 5

Contact Center

Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise

10.5(1)6

10.0(1)

9.0(1)

8.5(2)7

8.5(1)

7.5(6)

7.5(5)

Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise Operating System

Win2008 R2 SP1

Win2008 R2 SP1

Win2008 R2 SP1

Win2008 R2 SP1 Win2003 SP2/
Win2003 R2 SP2

Win2003 SP2/
Win2003 R2 SP2

Win2003 SP2/
Win2003 R2 SP2

Win2003 SP2/
Win2003 R2 SP2

Cisco Unified ICME Support Tools

2.4(1)

2.4(1)

2.3(1)

2.3(1)

Cisco Unified Contact Center Express

10.5(1) 8

10.0(1)

9.0(1)

8.5(1) SU1

8.5(1)

Cisco Unified IP IVR

10.0(1)

9.0(1)

8.5(1) SU1

8.5(1)

7.0(1) SR4

7.0(1) SR3

Cisco Unified Contact Center Express/Unified
IP IVR Operating System

Bundled with Software

Bundled with Software

Bundled with Software

Bundled with Software

2003.1.2a SR13

2003.1.2a SR13

Cisco Unified Customer Voice Portal

10.5(1) 9

10.0(1)

9.0(1)

8.5(1)

8.5(1)

7.0(2)

7.0(2)

Cisco Unified Customer Voice Portal Operating System

Win2008 R2 SP1

Win2008 R2 SP1

Win2008 R2 SP1

Win2003 SP2/
Win2003 R2 SP2

Win2003 SP2/
Win2003 R2 SP2

Win2003 SP2/
Win2003 R2 SP2

Win2003 SP2/
Win2003 R2 SP2

Cisco Unified Intelligence Center

10.5(1)10

10.0(1)

8.5(4)

8.5(1)

Same as 8.0(4)

8.0(3)

Cisco Finesse

10.5(1)11

10.0(1)

9.0(1)

8.5(1)

Lab use only

8.5(1)

Lab use only

Cisco MediaSense

10.5(1)12

10.0(1)

8.5(4) (original)

9.1(1) (current compatible)

8.5(2) (original)

8.5(4) (current compatible)

8.5(1) (original)

8.5(4) (current compatible)

Cisco SocialMiner

10.5(1)13

10.0(1)

9.0(1)14

8.5(1)

Server Applications

Cisco Unified Communications Manager IM and Presence Service

10.5(1)

10.0(1)

9.0(1)

Cisco Unified Presence

8.5(1)

8.5(1)

7.0(5)

7.0(1)

Cisco Unified SIP Proxy

8.5(5)

8.5(3)

8.5(2)

8.5(1)

Conferencing

Cisco Unified Videoconferencing 3545 MCU

5.7

5.7

Cisco TelePresence MCU

4.4(3.67)

4.4 (3.57)

4.3

Cisco TelePresence Content Server

5.2 Build 3222

Cisco Voice Conferencing for ISR G2 Routers

15.2(4)M5

15.2(3)T1 or 15.2(4)M

Voicemail and Unified Messaging

Cisco Unity Connection

10.5(1)

10.0(1)

9.0(1)

8.5(1)

7.1(3)

7.1(2a)

Devices (Endpoints)

Cisco IP Communicator

8.6(1)

8.6(1)

7.0(5)

7.0(2)

7.0(2)

Cisco Unified Personal Communicator

8.5

7.0(2)

7.0(2)

Cisco Unified Video Advantage

2.2(2)

2.2(1)

2.2(1)

2.1(2)

2.1(1)

Cisco Virtualization Experience Clients

Firmware 9.2(1)

Cisco TelePresence System EX90 and Cisco TelePresence System EX60

TC 7.1.1

TC 7.0.1

TE 6.0.0

Cisco IP Video Phone E20

TE 6.0.0

Cisco Desktop Collaboration Experience DX650

Firmware 10.1(1)

Firmware 10.1(1)

Cisco Unified IP Phones

7941, 7942, 7961, 7962, 7965, 7971, 7975

Bundled with Unified CM.

Firmware 9.3(1)SR4

Bundled with Unified CM.

Firmware 9.3(1)SR3

Bundled with Unified CM.

Firmware 9.3(1)

Bundled with Unified CM.

Firmware 9.2(1)

Bundled with Unified CM.

Bundled with Unified CM.

Bundled with Unified CM.

Cisco IP Phones 7821, 7841, 7861

Firmware 10.1(1)SR1

Firmware 10.1(1)

 

 

 

 

 

Cisco Unified IP Phones

6921, 6941, 6961, 6945

Firmware 9.4(1)

Firmware 9.4(1)

Firmware 9.3(1)

Firmware 9.2(1)

Firmware 9.1.1 SR1

Firmware 8.5.3

Cisco Unified IP Phones 9951, 9971

Firmware 9.4(1)

Firmware 9.4(1)

Firmware 9.3(1)

Firmware 9.2(1)

Firmware 9.1.1 SR1

Firmware 9.0(1)

Cisco Unified IP Phone 8961

Firmware 9.4(1)

Firmware 9.4(1)

Firmware 9.3(1)

Firmware 9.2(1)

Firmware 9.1.1 SR1

Firmware 9.0(1)

Cisco Unified IP Phones 8941, 8945

Firmware 9.4(1)

Firmware 9.3(1)

Firmware 9.2(1)

Firmware 9.1.1 SR1

Cisco Unified Communications for RTX

8.5(1)

8.5(1)

Client Applications

Cisco Jabber for Windows

9.7.1

9.6

Cisco Virtualization Experience Media Engine (VXME) for Windows

9.7

Cisco Jabber for iOS

9.6.1

Cisco Jabber Guest

10.0(1)15

Wireless and Mobility

Cisco Aironet 1240AG Series Access Point

12.3-8.JA2

12.3-8.JA2

Cisco Aironet 3502 Access Point

AIR-WLC4400-K9-7-0-116-0-ER.aes

AIR-WLC4400-K9-7-0-116-0-ER.aes

Cisco Aironet 1142 Access Point

AIR-WLC4400-K9-7-0-116-0-ER.aes

AIR-WLC4400-K9-7-0-116-0-ER.aes

Security

Cisco Catalyst 6500 Series Switch Firewall Services Module

4.0(6)

4.0(4)

CiscoWorks Management Center for Cisco Security Agents

6.0(2)

6.0(2)

5.2.1

5.2.0.245

Cisco Security Agent for Unified IP IVR

NA

Bundled with Unified IP IVR

Bundled with Unified IP IVR

Bundled with Unified IP IVR

5.0.0.217-3.0.6

5.0.0.217-3.0.6

Cisco Security Agent for Unified Intelligent Contact Management Enterprise

6.0(1)

6.0(1)

5.2.0.245-4.0.1

5.2.0.245-4.0.1

Cisco Security Agent for Unified Customer Voice Portal

6.0(1)

6.0(1)

5.2.0.268

5.2.0.268

Network Management

Cisco Prime Collaboration Provisioning, Assurance and Deployment

10.5(1)

10.0(1)

Cisco Unified Operations Manager

8.6.1

8.5.1

2.2

2.2

Licensing

Cisco Prime License Manager

10.5(1)

10.0(1)

9.0(1)

Communications Infrastructure

Cisco IOS Extended Maintenance Deployment

15.3(3)M3

15.1(4)M716

15.2(4)M5 17

15.1(4)M3

15.1(4)M1

12.4(25)b

12.4(23)

Cisco IOS Early Deployment

15.4(1)T1

Cisco Unified Computing System B200 M2, C200 M2, and C210 M2 (Unified Communications Virtualization)

VMware 5.0 Update1

VMware5.1

VMWare ESXi 4.1

Cisco Unified Computing System C240 and C260, (Unified Communications Virtualization)

VMware 5.0 Update1

Cisco UCS B-Series Blade Servers

2.0(3c)

2.0(1q)

Cisco UCS C-Series Rack-Mount Servers

1.4(3k)

1.4(3c)2

Cisco Unified Computing System Express

2.0.1

Cisco 3725, 3745 (Unified CVP VXML, voice/data, H.323, SIP, MGCP, IOS-based Transcoders and Conference Bridges, and Cisco Unified Border Element gateways)

12.4(15)18
T7

Cisco 3825, 3845 (Unified CVP VXML, voice/data, H.323, SIP, MGCP, IOS-based Transcoders and Conference Bridges, and Cisco Unified Border Element gateways)

15.1(4)M7

15.1(4)M3

15.1(4)M1

15.1(3)T19

15.0(1)M

12.4(24)
T1

Cisco 3900 Series Routers (Unified CVP VXML, voice/data, SIP, IOS-based Transcoders and Conference Bridges, and Cisco Unified Border Element gateways)

15.3(3)M3 or 15.4(1)T1

15.2(4)M5

15.2(3)T1 or 15.2(4)M

15.1(4)M1

Cisco Integrated Services Router (ISR) 2901, 2911, 2921, 2951, 3925, 3945, 3925E, 3945E

15.3(3)M3 or 15.4(1)T1

Cisco AS5400XM (Unified CVP VXML, voice, H.323, SIP and PSTN gateways)

15.1(4)M3

15.1(4)M1

15.1(3)T20

15.0(1)M

12.4(24)
T1

Cisco Unified Border Element Enterprise Edition for Cisco ISR Series

15.3(3)M3 or 15.4(1)T1

15.2(4)M5

15.2(3)T1 or 15.2(4)M

15.1(4)M1

15.1(3)T21

1.3/15.0(1)M

12.4(24)T1

Cisco Unified Border Element Enterprise Edition for Cisco ASR 1000 Series

3.11.0S

3.6

3.2

3.2

Cisco VGD-1T3 Voice Gateway

15.1(4)M1

15.1(3)T22

Communications Infrastructure (continued)

Cisco SRE 910 Service Module

15.2(4)M5

15.2(3)T1 or 15.2(4)M

Cisco Catalyst 6506-E (WS-SUP720-3BXL)

15.1(2)SY

12.2(33)SXH2a

Cisco Catalyst 6503-E (WS-SUP720-3BXL)

15.1(2)SY

12.2(18)SXF10

Cisco Catalyst 3750 (WS-C3750E-24PD)

15.0.2SE2

12.2(55)SE1

Cisco 3745 Gatekeeper

12.4(15)
T7

RSVP Agent (on 38xx platforms)

15.1(4)M7

15.1(4)M3

15.1(4)M1

15.1(3)T23

15.0(1)M

12.4(24)
T1

Cisco 7206VXR (core/WAN router)

15.1(4)M1

15.1(3)T24

15.0(1)M

12.4(24)
T1

Cisco 881 router

15.2(4)Mx

15.2(3)T1 or 15.2(4)M

15.1(4)M1

15.1(3)T25

15.0(1)M

12.4(24)T1

Cisco 891 router

15.2(4)Mx

15.2(3)T1 or 15.2(4)M

Cisco Catalyst 3750 (access switch)

12.2(53)SE2

12.2(53)SE2

12.2(53)SE2

12.2(53)SE2

12.2(50)SE3

12.2(25)
SEE4

Cisco Catalyst 6506, 6509 (core switch, Supervisor 2)

8.6(6a)

8.6(6a)

Cat OS 8.6.3/12.2.(18)SXF9

CatOS 8.6(3)

Cisco Catalyst 6506, 6509 (Supervisor 720)

12.2(33)SX1

12.2(33)
SX1

Cisco CSS 11501 Content Services Switch

WebNS
7.50.3.3

WebNS
7.50.3.3

2.This is a maintenance or minor release and no new Technical Information Site was created for this release. Refer to the release notes and system test results for information on this release.

3.This is a maintenance or minor release and no new Technical Information Site was created for this release. Refer to the release notes and system test results for information on this release.

4.X8.2 version will be available post Collaboration System Release 10.5(1).

5.X8.2 version will be available post Collaboration System Release 10.5(1).

6.All 10.5(1) Contact Center components will be available post Collaboration System Release 10.5(1).

8.All 10.5(1) Contact Center components will be available post Collaboration System Release 10.5(1).

9.All 10.5(1) Contact Center components will be available post Collaboration System Release 10.5(1).

10.All 10.5(1) Contact Center components will be available post Collaboration System Release 10.5(1).

11.All 10.5(1) Contact Center components will be available post Collaboration System Release 10.5(1).

12.All 10.5(1) Contact Center components will be available post Collaboration System Release 10.5(1).

13.All 10.5(1) Contact Center components will be available post Collaboration System Release 10.5(1).

14.Cisco SocialMiner functionality was tested as part of Unified CCX.

15.Cisco Jabber Guest will be available post Cisco Collaboration System Release 10.5(1).

16.For ISR-G1 devices only.

17.For ISR-G1 devices only.

18.Cisco IOS Release 12.4(15)Tx is the last release supported on the 37xx Series and CMM platforms; these components are not supported on Release 12.4(20)T and beyond.

19.Cisco IOS Release 15.1(3)T and 15.1(1)T are short deployment Standard Maintenance releases ideal for the very latest new features and hardware support from Cisco. Cisco provides 18 months of support for Standard Maintenance releases. Customers requiring longer-term maintenance support should consider upgrading to the next 15 M Extended Maintenance release (when it becomes available), which will incorporate all features and hardware support of previous Standard Maintenance and Extended Maintenance releases. For more information, refer to http://www.cisco.com/en/US/prod/collateral/iosswrel/ps8802/ps10587/ps10591/ps10621/qa_c67_561940.html.

20.Cisco IOS Release 15.1(3)T and 15.1(1)T are short deployment Standard Maintenance releases ideal for the very latest new features and hardware support from Cisco. Cisco provides 18 months of support for Standard Maintenance releases. Customers requiring longer-term maintenance support should consider upgrading to the next 15 M Extended Maintenance release (when it becomes available), which will incorporate all features and hardware support of previous Standard Maintenance and Extended Maintenance releases. For more information, refer to http://www.cisco.com/en/US/prod/collateral/iosswrel/ps8802/ps10587/ps10591/ps10621/qa_c67_561940.html.

21.Cisco IOS Release 15.1(3)T and 15.1(1)T are short deployment Standard Maintenance releases ideal for the very latest new features and hardware support from Cisco. Cisco provides 18 months of support for Standard Maintenance releases. Customers requiring longer-term maintenance support should consider upgrading to the next 15 M Extended Maintenance release (when it becomes available), which will incorporate all features and hardware support of previous Standard Maintenance and Extended Maintenance releases. For more information, refer to http://www.cisco.com/en/US/prod/collateral/iosswrel/ps8802/ps10587/ps10591/ps10621/qa_c67_561940.html.

22.Cisco IOS Release 15.1(3)T and 15.1(1)T are short deployment Standard Maintenance releases ideal for the very latest new features and hardware support from Cisco. Cisco provides 18 months of support for Standard Maintenance releases. Customers requiring longer-term maintenance support should consider upgrading to the next 15 M Extended Maintenance release (when it becomes available), which will incorporate all features and hardware support of previous Standard Maintenance and Extended Maintenance releases. For more information, refer to http://www.cisco.com/en/US/prod/collateral/iosswrel/ps8802/ps10587/ps10591/ps10621/qa_c67_561940.html.

23.Cisco IOS Release 15.1(3)T and 15.1(1)T are short deployment Standard Maintenance releases ideal for the very latest new features and hardware support from Cisco. Cisco provides 18 months of support for Standard Maintenance releases. Customers requiring longer-term maintenance support should consider upgrading to the next 15 M Extended Maintenance release (when it becomes available), which will incorporate all features and hardware support of previous Standard Maintenance and Extended Maintenance releases. For more information, refer to http://www.cisco.com/en/US/prod/collateral/iosswrel/ps8802/ps10587/ps10591/ps10621/qa_c67_561940.html.

24.Cisco IOS Release 15.1(3)T and 15.1(1)T are short deployment Standard Maintenance releases ideal for the very latest new features and hardware support from Cisco. Cisco provides 18 months of support for Standard Maintenance releases. Customers requiring longer-term maintenance support should consider upgrading to the next 15 M Extended Maintenance release (when it becomes available), which will incorporate all features and hardware support of previous Standard Maintenance and Extended Maintenance releases. For more information, refer to http://www.cisco.com/en/US/prod/collateral/iosswrel/ps8802/ps10587/ps10591/ps10621/qa_c67_561940.html.

25.Cisco IOS Release 15.1(3)T and 15.1(1)T are short deployment Standard Maintenance releases ideal for the very latest new features and hardware support from Cisco. Cisco provides 18 months of support for Standard Maintenance releases. Customers requiring longer-term maintenance support should consider upgrading to the next 15 M Extended Maintenance release (when it becomes available), which will incorporate all features and hardware support of previous Standard Maintenance and Extended Maintenance releases. For more information, refer to http://www.cisco.com/en/US/prod/collateral/iosswrel/ps8802/ps10587/ps10591/ps10621/qa_c67_561940.html.