Contents
- System Release Notes for Contact Center: Cisco Collaboration Systems Release 10.0(1)
- Overview
- Tested Functionality
- Feature Testing
- Upgrade Paths
- New and Changed Features
- Cisco Unified Contact Center Express
- Cisco Unified Contact Center Enterprise
- Cisco Prime Collaboration
- Cisco Unified Customer Voice Portal
- Cisco Unified Intelligence Center
- Cisco Finesse
- Cisco MediaSense
- Cisco SocialMiner
- Cisco TelePresence MCU MSE Series
- Cisco Unity Connection
- Cisco TelePresence System EX Series
- Cisco Desktop Collaboration Experience DX650
- Cisco Jabber for Windows
- Cisco Unified IP Phone Support
- Computing System B-Series Servers (Unified Communications Virtualization)
- Cisco Unified Computing System C-Series Rack Server
- System Requirements
- End-of-Sale Components
- Deployment Considerations
- Latest Software Upgrades and Licenses
- Software Version Matrix
- Related Documentation
- System Documentation
- Product Documentation
- Limitations and Restrictions
- Important Notes
- Video on Hold
- Critical Caveats
- Call Hold Failure After Cisco Unified Border Element Failover
- Open Caveats
- Troubleshooting
- Documentation and Service Requests
System Release Notes for Contact Center: Cisco Collaboration Systems Release 10.0(1)
Note
From Release 10.0 onward, Cisco Unified Communications System is re-branded to Cisco Collaboration Systems to better reflect the Collaboration products included in the solution.
Note
Not all Collaboration System product release versions may be available at the same time. For latest product version availability, see individual product support pages at, http://www.cisco.com/cisco/web/support/index.html.
Overview
As part of its standard methodology, Cisco Systems performs system-wide testing of Cisco Collaboration components to supplement the product-level testing performed on each Cisco Collaboration product.
A major deliverable of the System Release and Cisco Collaboration Systems testing is a recommendation of compatible software releases that have been verified by the testing teams. The recommendations are not exclusive and are in addition to interoperability recommendations for each of the individual voice application or voice infrastructure products.
For information about component software releases for Cisco Collaboration Systems Release 10.0(1), see System Requirements. Software compatibility data for all Cisco Collaboration Systems releases, as well as updated compatibility information for this release, is available from the Cisco Unified Communications Compatibility Tool at:
http://tools.cisco.com/ITDIT/vtgsca
This document focuses on the Contact Center products of Cisco Collaboration Systems testing. Information about IP Telephony (IPT) components that were tested for Cisco Collaboration Systems Release 10.0(1) is available at: http://cisco.com/go/unified-techinfo
This document is the Cisco Collaboration Systems release notes on the testing conducted on voice systems including the following major components:
Call control components, such as Cisco Unified Communications Manager (Unified Communications Manager)
Contact center components, such as Cisco Unified Contact Center Enterprise (Unified CCE), Cisco Unified Intelligent Contact Management Enterprise (Unified ICME), Cisco Unified IP Interactive Voice Response (Unified IP IVR), Cisco Unified Call Services, Universal Edition (Unified Call Services), Cisco MediaSense (MediaSense), Cisco SocialMiner (SocialMiner), Cisco Finesse (Finesse), and Cisco Unified Contact Center Express (Unified CCX), Cisco Unified Intelligence Center (Unified Intelligence Center), and Remote Video Expert
IP Phones and clients, such as Jabber for Windows, IP Phone 7800 Series, Cisco Unified IP Phones 6900, 7900, 8900, and 9900 Series, and Cisco Desktop Collaboration Experience DX650 Phones
Communications infrastructure devices such as Cisco Aggregation Services Routers (Cisco ASR), Cisco Unified Border Element (Unified Border Element), Cisco routers, gateways, and switches
Note
For a more complete list of Contact Center components that are included in Cisco Collaboration Systems Release 10.0(1), see Software Version Matrix.
Tested Functionality
Feature Testing
The system-wide testing of Contact Center functionality for Cisco Collaboration Systems Release 10.0(1) included the following features:
Cisco Unified Contact Center Express
Unified CCX phone support for new models, video and VPN over WAN (EX60, EX90)
IP PhoneAgent using an IP phone with in-built VPN client
Cisco Agent Desktop monitoring and recording with G711A- law support
Remote silent monitoring with G711A-law support
IP IVR ASR/TTS (Nuance) with G711A-law support
IVR outbound calls to customers over PSTN
End-to-end tests with IM and Presence Service, Unity Connection
- Unified CCX deployment clustering over WAN
- Unified CCX High-Availability contact center email support
- Unified CCX Finesse Integration for Desktops (Advanced call control)
- Unified CCX: E164 support for Finesse Agents support
- Extend and Connect support
Jabber client as agent device for media termination for Unified CCX 9.0(2) release
Jabber IM Federation integration with Unified CCX 9.0(2). Agent chat functionality similar to IM and Presence Service
Unified Border Element with inbound scenarios
Upgrade Paths
The system-wide testing of Contact Center functionality for Cisco Collaboration Systems Release 10.0(1) included the following upgrade paths:
Single-stage upgrade of Contact Center components from Cisco Unified Communications System Release 9.0(1) to Cisco Collaboration Systems Release 10.0(1). For a list of the base Release 9.0(1) versions, see System Release Notes for Contact Center: Cisco Unified Communications System, Release 9.0(1) at:
New and Changed Features
Cisco Collaboration Systems Release 10.0(1) integrates telephony, conferencing (voice and web), messaging, and Contact Center products for enterprise IP customers in a variety of deployment models using SIP and SCCP phones over IP networks. The Contact Center system is a part of the end-to-end system release for enterprise Cisco Collaboration Systems, which is centered on the latest Unified Communications Manager release.
The following sections provide brief overviews of new and enhanced features, and links to release note documentation, for Cisco Collaboration Systems Release 10.0(1) major components.
Cisco Unified Contact Center Express
Cisco Unified Contact Center Express 10.0(1) includes the following new features and changes to functionality:
Cisco Finesse
Live Data Reports
Unified CCX Home Agent
Unified Contact Center Express Configuration API
E.164 Support - Plus Sign Support to Dial an International Number
Caller ID Support
New CLI Commands
Make REST Call Step in Unified CCX Editor
SSL HTTPS Connection
Hostname Change Support
OVA Template Changes
Licensing Changes
Java Telephony Application Programming Interface (JTAPI) Logging
Enhanced Security API (ESAPI)
Upgrade Simplification
Virtual Only Deployments
Deprecation of Historical Reporting Client
For information about features and functionality, see Release Notes for Cisco Unified Contact Center Express Release 10.0(1) at:
http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-release-notes-list.html
Cisco Unified Contact Center Enterprise
Cisco Unified Intelligent Contact Management Enterprise Release 10.0(1) includes the following new features and changes to functionality:
Increase in the Maximum Number of Monitor Mode Connections for the CTI OS Server to six
Support to CTI OS Server Upgrade 10.0(1)
External Authorization Server for Internet Script Editor (scripting authorization separated by user, group, or role)
Access to Scripts, Labels, or Dialed Numbers by User
Agent Request (allows you to initiate a request from the Web to receive a return call from a Unified CCE agent
Service-level Reporting for Agent Request
Accept Pipe Delimiter in Import File
Limited Shared Line Support for One Agent
CallingLineID Support in Script Editor and ISE
Deprecation of /LOAD configuration parameter
Replication of Config_Message_Log Table in AW Database
Removal of ISE Language Pack
Caller Specific Music On Hold Feature
E164 - Plus Sign Support to Dial an International Number
Unified CCE support with Unified CM
Support for A-law Codec
Virtualization support for SPAN-based silent monitoring
Updates to the Database Schema
ESXi 5.0 Software Requirements (In a Windows Server 2008 environment, disabling the LRO in ESXi 5.0 (and later) is no longer a requirement.)
PGs with Virtualized ICM (Virtualization with more than 12,000 agents and/or the use of NIC, SIGTRAN supports up to 150 PGs.)
Duplex PGs per ICM Instance (The maximum number of duplex PGs per ICM instance for greater than 450 but less than or equal to 12,000 agents is 150.)
Removed Language Pack Installer from the Unified CCE DVD
Router Full Dump Enabled by Default (router full dump is enabled by default after a new install or upgrade to 10.0(1))
Router/PG Recovery (the enabled side is determined dynamically after a failed Router or PG)
Uninstall of Unified CCE (can be uninstalled using the Uninstall option in Add/Remove Programs)
Reload Button for ISE Configuration
QoS for SM Server (no longer Supported)
Unified CCE 10.0(1) Supports SQL Server2k8 SP1 and SP2
No Access to Script Editor for Department Administrators of PCCE Deployments
Siebel Supported on Win2k8
Enhanced Database Performance
For configuration options, and for information about features and functionality, see Release Notes for Cisco Unified Contact Center Enterprise Release 10.0(1) at:
http://www.cisco.com/en/US/products/sw/custcosw/ps1001/prod_release_notes_list.html
Cisco Prime Collaboration
Cisco Prime Collaboration Release 10.0(1) includes the following new features and changes to functionality:
For more information about features and functionality, see Release Notes for Cisco Prime Collaboration Release 10.0(1) at:
http://www.cisco.com/en/US/products/ps12363/prod_release_notes_list.html
Cisco Unified Customer Voice Portal
Cisco Unified Customer Voice Portal Release 10.0(1) includes the following new features and changes to functionality:
For information about features and functionality, see Release Notes for Cisco Unified Customer Voice Portal Release 10.0(1) at:
http://www.cisco.com/en/US/products/sw/custcosw/ps1006/prod_release_notes_list.html.
Cisco Unified Intelligence Center
Cisco Unified Intelligence Center Release 10.0(1) includes the following new features and changes to functionality:
For information about features and functionality, see Release Notes for Cisco Unified Intelligence Center Release 10.0(1) at:
http://www.cisco.com/en/US/products/ps9755/prod_release_notes_list.html
Cisco Finesse
For information about features and functionality, see Release Notes for Cisco Finesse Release 10.0(1) at:
http://www.cisco.com/en/US/products/ps11324/prod_release_notes_list.html
Cisco MediaSense
Cisco MediaSense Release 10.0(1) includes the following new features and changes to functionality:
- Video on Hold with Cisco Communications Manager 10.0(1) and later
- Video in Queue with Remote Expert Solution 1.9 and later
- Video Greetings with Cisco Unity Connection 10.0(1) and later
- Search and Play enhanced to perform advanced compound searches
- Cisco Finesse gadget for Searching and Playback of recordings in the Cisco Unified Contact Center Express installations
- New 4 vCPU OVA for mid size installs
For more information about features and functionality, see Release Notes for Cisco MediaSense Release 10.0(1) at:
http://www.cisco.com/en/US/products/ps11389/prod_release_notes_list.html
Cisco SocialMiner
Cisco SocialMiner Release 10.0(1) includes the following new features and changes to functionality:
For information about features and functionality, see Release Notes for Cisco SocialMiner Release 10.0 at:
http://www.cisco.com/en/US/products/ps11349/prod_release_notes_list.html
Cisco TelePresence MCU MSE Series
The Cisco TelePresence MCU MSE Series offers an all-in-one multipoint control unit (MCU), ISDN gateway and serial gateway solution with a versatile, easy-to-use management interface.
The Cisco TelePresence MCU MSE 8510 provides:For information about features and functionality, see Cisco TelePresence MCU MSE Series Release Notes:
http://www.cisco.com/en/US/products/ps11447/prod_release_notes_list.html
Cisco Unity Connection
For information about features and functionality, see Release Notes for Cisco Unity Connection Release 10.0(1) at:
http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html
Cisco TelePresence System EX Series
The Cisco TelePresence EX Series is a family of personal telepresence systems for the desktop.
The Cisco TelePresence System EX Series offers:For information about features and functionality, see Cisco TelePresence System EX Series Release Notes at:
http://www.cisco.com/en/US/products/ps11327/prod_release_notes_list.html
Cisco Desktop Collaboration Experience DX650
With the Cisco Desktop Collaboration Experience DX600 Series, midsize and enterprise companies can introduce new ways of communicating and collaborating throughout their organizations. The DX600 Series can help simplify workflows and boost the efficiency and productivity of employees.
The Cisco Desktop Collaboration Experience DX650 brings:
Always-on, highly secure, comprehensive communications delivered by Cisco Unified Communications Manager and Business Edition 6000, or Hosted Collaboration Solution
Integrated collaboration real-time web conferencing, video, and viewing of shared documents with Cisco WebEx
Cloud access for Cisco and third-party cloud applications and services, such as Cisco Finesse through an Android web browser
Complies with Android OS compatibility test suite to access third-party applications and develop applications
Centralize management in the same way as Cisco Unified IP Phones
For information about features and functionality, see Release notes for Cisco Desktop Collaboration Experience DX650 release 10.1(1)SR at:
http://www.cisco.com/en/US/products/ps12956/prod_release_notes_list.html
Cisco Jabber for Windows
Cisco Jabber for Windows Release 9.6 includes the following new features and changes to functionality:For more information about features and functionality, see Release Notes for Cisco Jabber for Windows Release 9.6 at:
http://www.cisco.com/en/US/products/ps12511/prod_release_notes_list.html
Cisco Unified IP Phone Support
Cisco Unified SIP Phone 3905 featuresFor more information, see the Release Notes at http://www.cisco.com/en/US/products/ps7193/prod_release_notes_list.html.
- Cisco Unified IP Phone 6900 Series features
Configurable Maximum Number of Calls and Busy Trigger
Web Access Disabled by Default
Call Waiting Ring
Debug Phone
HTTPS
Show Calling ID and Calling Number
Electronic Hookswitch
Minimum Ring Volume
Secure EMCC
TVS and Security by Default
E-SRST Service Improvements
Peer Firmware Sharing
PSTN Mode
Save Volume Change
Serviceability for SIP Endpoints
Show Call Duration in Call History
For more information, see the Release Notes at http://www.cisco.com/en/US/products/ps10326/prod_release_notes_list.html.
Cisco IP Phone 7800 Series features
High-quality, full-featured voice communications
High-resolution, graphical, pixel-based, white-backlit grayscale displays, and context-sensitive soft keys
Dedicated fixed keys for common functions such as conference, messaging, and directory, and a two-way navigation button
Full wideband capability throughout the handset, headset, and speakerphone for clear audio
Choice of models with 2, 4, or 16 programmable line keys
For more information, see the Release Notes at http://www.cisco.com/en/US/products/ps13220/prod_release_notes_list.html.
- Cisco Unified IP Phone 7900 Series features
For more information, see the Release Notes at http://www.cisco.com/en/US/products/hw/phones/ps379/prod_release_notes_list.html.
- Cisco Unified Wireless IP Phone 792x Series features
Clear Call History Confirmation
7926G J2ME Memory Increase
792x USB Driver Support for Microsoft Windows
Dock Icon Support for Cisco Unified Wireless IP Phone 7925G Desktop Charger
Timezone Support
XSI Audio Path Control
MIDlet Minimize to Background When Power On
For more information, see the Release Notes at http://www.cisco.com/en/US/products/hw/phones/ps379/prod_release_notes_list.html.
- Cisco Unified IP Conference Phone 8831 features
The Cisco Unified IP Conference Phone 8831 is a full-featured single line conference station that provides:
Voice Communication Over an IP Network
Access to Network Data, XML Applications, and Web-based Services.
Online Customizing of Conference Station Features and Services from the User Options Web Pages
Seamless Firmware Upgrade
For more information, see Release Notes at http://www.cisco.com/en/US/products/ps12965/tsd_products_support_series_home.html.
- Cisco Unified IP Phones 8941 and 8945 features
- Cisco Unified IP Phones 8961, 9951, and 9971 features
Actionable Incoming Call Alert
Call History Display Enhancement for Call Window
Custom Line filters
New Hardware Models
Prompt for Barge
Audio-Only Lock Icon
Configurable DF Bit
CGI CallInfo and LineInfo
Conference and Transfer Enhancement
Configurable Font Size
Hide Softkeys in Full Screen Video Mode
Hold or Resume Toggle from Hard Key
One Button to Access Call History
Unique cBarge Call Instance ID
Cisco IP Manager Assistant Support
Separate Audio and Video Mute
Softkey Template
URI Dialing Enhancement
Assured Services for SIP
Call IDDisplay Consistency for cBarge across Shared Line
CGI ModelInfo
Confidential Access Level
Configurable RTP/SRTP Port Range
Configurable TLS Resumption Timer
CTL and ITL Status Display and Report
E-SRST Service Improvements
FIPS 140-2 Level 1 Compliance
Gateway Recording For SIP
Hide Wi-Fi UI Setting
Line State Display Enhancement
RTCP Always On
Separate Video and Audio Port Range configuration
Serviceability for SIP Endpoints
Unified Font Size Enhancement
For more information, see the Release Notes at the http://www.cisco.com/en/US/products/ps10453/prod_release_notes_list.html
For a detailed description of SIP Firmware Release 9.4(1) features and functionality, see Cisco Unified IP Phone 8961, 9951, and 9971 Release Notes for Firmware Release 9.4(1) at:
http://www.cisco.com/en/US/products/ps10453/prod_release_notes_list.html
Computing System B-Series Servers (Unified Communications Virtualization)
Cisco supports virtualization of Unified Communications components running on Unified Computing System B-Series Servers.
For more information about Unified Communications on Unified Computing System (Virtualization), see http://www.cisco.com/en/US/products/ps10280/tsd_products_support_series_home.html.
Cisco Unified Computing System C-Series Rack Server
Cisco supports virtualization of Unified Communications components running on Unified Computing System C-Series Rack Servers.
For information about features and functionality, see Cisco UCS C-Series Rack Servers Release Notes , see http://www.cisco.com/en/US/partner/products/ps10493/prod_release_notes_list.html.
System Requirements
This section provides information about system requirements for Cisco Collaboration Systems Release 10.0(1) for Contact Center.
End-of-Sale Components
The following components have reached end-of-sale (EOS) status but are still supported.
Cisco Unified Video Advantage, End-of-Sale and End-of-Life Announcement
Cisco Unified IP Phone Expansion Module 7914, End-of-Sale and End-of-Life Announcement
Cisco IP Video Phone E20, End-of-Sale and End-of-Life Announcement
Cisco Unified Videoconferencing 3545 System, End-of-Sale and End-of-Life Announcement
The EOS date is the last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale. Another process, the end-of-life (EOL) cycle, guides the final business operations associated with the product.
The EOL process consists of a series of technical and business milestones and activities that, when completed, make a product obsolete. After a product becomes obsolete, it is not sold, manufactured, improved, repaired, maintained, or supported.
For information about recommended replacements, see the comprehensive list of announcements at End-of-Life and End-of-Sale Products at the following URL:
http://www.cisco.com/en/US/products/prod_end_of_life.html
For information about specific products, choose a product from the following URL:
http://www.cisco.com/web/psa/products/index.html.
Then click on the End-of-Sale and End-of-Life Products link in the Select a category box.
For an overview of the Products and Services EOL policy, see the information at the following URL:
http://www.cisco.com/en/US/products/products_end-of-life_policy.html
Deployment Considerations
This section lists deployment considerations for Cisco Collaboration Systems Release 10.0(1). Note that not every rebuild is tested as part of the Cisco Collaboration Systems testing. Therefore, additional regression testing in a customer or Cisco-specific certification lab is recommended before deployment.
When deploying Cisco Collaboration Systems in a customer environment, remember the following:
At the minimum, customers should deploy the software release recommended in:
For CSA, customers should use the latest engine and policy release. CSA software is available at:
For other software components, customers should use the most current rebuild of a maintenance release. For IOS, information about the latest releases, including deferral advisories, is available at:
If the recommended release has been deferred to a subsequent release, customers should use the subsequent release.
Before deploying a release, examine the open caveats in the chosen release to determine if any will affect your implementation. Open caveats can be viewed through the Bug Search, located at:
Deploy the chosen release in a lab environment that uses the same product components as the customer's product components before moving to a production environment.
Latest Software Upgrades and Licenses
The following are links to the latest software upgrades and licenses for Cisco Collaboration Systems Release 10.0(1) components.
To launch the Product Upgrade Tool, go to:
http://tools.cisco.com/gct/Upgrade/jsp/index.jsp
To access the Cisco Agent Desktop Web licensing site, go to:
http://209.46.83.138/sws/ciscoLicense/LicenseRegister.html
To download the latest software for all other components, go to:
Software Version Matrix
The following table lists the software release versions of Collaboration components in the Contact Center test environment. For links to the latest software upgrades and licenses for Cisco Collaboration Systems Release 10.0(1) components, see Latest Software Upgrades and Licenses.
Note
You can set up a virtualized environment by running Collaboration applications on a virtual machine on a Unified Computing System (UCS). For additional details, including UCS hardware information and third-party requirements, see:
http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization.
Note
For current Cisco Collaboration Systems Release 10.0(1) compatible component versions, refer to the Cisco Collaboration Compatibility Tool: http://tools.cisco.com/ITDIT/vtgsca .
Table 1 Software Versions for Contact Center Components in Cisco UC Release 10.0(1) Cisco Unified Communications Manager 1
Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise
Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise Operating System
Cisco Unified Contact Center Express/Unified IP IVR Operating System
Win2008 R2 SP1
Cisco SocialMiner
10.0(1)
Cisco Unified Communications Manager IM and Presence Service
Cisco Unified SIP Proxy with version
8.5(5)
Conferencing
Cisco TelePresence MCU MSE Series
4.4(3.57)
Cisco Voice Conferencing for ISR G2 Routers
15.2(4)M5
Voicemail and Unified Messaging
Cisco Unity Connection 10.0(1)
Cisco TelePresence System EX90 and Cisco TelePresence System EX60
TC7.0.1
Cisco Unified IP Phones 7900 Series: 7962, 7941, 7942, 7961, 7962, 7965, 7971, 7975
Firmware 9.3(1)SR3
Cisco Unified IP Phones 7821,7841,7861
Firmware 10.1(1)
Cisco Jabber for Windows
9.6
Cisco Desktop Collaboration Experience DX650
Firmware 10.1(1)
Licensing
Cisco Prime License Manager
10.0(1)
Cisco Prime Collaboration Provisioning, Assurance and Deployment
10.0(1)
Communications Infrastructure
Cisco IOS Extended Maintenance Deployment 2 15.2(4)M5 3
Cisco Unified Computing System B200 M2, C200 M2, and C210 M2 (Unified Communications Virtualization)
VMware 5.1
Cisco UCS B-Series Blade Servers
2.0(3c)
Cisco UCS C-Series Rack-Mount Servers
1.4(3k)
Cisco 3825, 3845 (Unified CVP VXML, voice/data, H.323, SIP, MGCP, IOS-based Transcoders and Conference Bridges, and Cisco Unified Border Element gateways)
Cisco 3900 Series Routers (Unified CVP VXML, voice/data, SIP, IOS-based Transcoders and Conference Bridges, and Unified Border Element gateways)
15.2(4)M5
Cisco Unified Border Element Enterprise Edition for Cisco ISR Series
15.2(4)M5
15.2(4)M5
Cisco Unified Border Element Enterprise Edition for Cisco ASR 1000 Series
3.11.0S
Cisco SRE 910 Service Module
15.2(4)M5
Cisco Catalyst 6506-E (WS-SUP720-3BXL)
15.1(2)SY
Cisco Catalyst 6503-E (WS-SUP720-3BXL)
15.1(2)SY
Cisco Catalyst 3750 (WS-C3750E-24PD)
15.0.2SE2
RSVP Agent (on 38xx platforms)
15.1(4)M7
Cisco 881 router
15.2(4)Mx
15.2(4)Mx
Cisco Catalyst 3750 (access switch)
12.2(53)SE2
1 Beginning with Cisco Collaboration Systems Release 10.0, Cisco is migrating from non-virtualized hardware servers to virtualized servers only. Cisco 7800 Series Media Convergence Servers are end-of-sale (EOS) as of October 30, 2013, and are not supported for new Installations of 10.0 or upgrades/migrations to 10.0. Virtual Machines are the only supported platform for Cisco Unified Communications Manager 10.0, running on either a Cisco Unified Computing System or 3rd-party server.2 Only for ISR-G1 devices.3 For ISR-G2 devices.
Note
Product specific compatibility documents provide complete compatibility information between components.
Related Documentation
System Documentation
For high-level information about the Cisco Collaboration Systems, see Cisco Collaboration Systems Documentation at: http://www.cisco.com/go/unified-techinfo
See this content for additional information about the components tested and links to relevant product documentation for installation and configuration procedures.
The Cisco Collaboration Systems Description provides an overview of Cisco Collaboration Systems. It describes the Cisco Collaboration system-level approach, lists key features of the Cisco Collaboration components, and illustrates the various Cisco Collaboration deployment models.
For additional information about specific hardware recommendations or bills of material for each product, see System Requirements.
Product Documentation
The following table provides links to the main page for documentation on various Cisco Collaboration Systems components, from which you can navigate to individual documents.
Limitations and Restrictions
If you are a Cisco partner or a registered Cisco.com user with a Cisco service contract, you can use the Bug Toolkit to find caveats of any severity for any release. Access Bug Search at: https://tools.cisco.com/bugsearch/
Cisco offers a Cisco Notification Service that allows you to set up one or more profiles that enable you to receive email notification of new Field Notices, Product Alerts, or End of Sale information for the products that you have selected. The Product Alert Tool is available at: http://www.cisco.com/cisco/support/notifications.html
Note
Not all caveats documented in this section are applicable to the Contact Center environment or deployment scenarios. They have been included for information purposes only.
Important Notes
This section includes important notes related to the testing of Cisco Collaboration Systems Release 10.0(1) for Contact Center and includes the following issues:
Video on Hold
Video on Hold
In a Unified CCE with Unified CVP post routed deployment for MediaSense Video on Hold functionality, Media Resource Group List (MRGL) of SIP Trunk runs between Unified CM and Unified CVP should contain the Video on Hold server. To allocate Video on Hold resources in the SIP trunk that runs between Unified CM and Unified CVP, refer to: CSCuh95198.
Critical Caveats
Critical caveats are intended to address those defects that can adversely impact operations if customers are not aware of the situations and conditions where specific issues can arise.
Call Hold Failure After Cisco Unified Border Element Failover
A call hold attempt fails after the active Unified Border Element has failed over to standby in High Availability Mode in a Unified CCE/Unified CVP contact center. The caller is dropped when the agent attempts to hold the call, and the call is stale in the CTI-OS agent desktop. The hold attempt results in the following errors:
Error 20001 Operation failed due to timeout - Please try again
The Call has failed because of a network interruption
For more information, see CSCtx02390.
Open Caveats
The table below lists known caveats, grouped by severity, related to the testing of Contact Center components in Cisco Collaboration Systems Release 10.0(1) and previous releases, which were not resolved at the time this document was written.
For additional information about each defect, click on the linked caveat number in the Identifier column in the following table to go to the Bug Toolkit.
Table 3 Open Caveats in Cisco Collaboration Systems Release 10.0(1) Identifier
Headline
Severity 2-3 Caveats
CSCuh71539 Under load, Gateway is not forwarding the received 200 ok CSCui31390 Under Load Gateway is not sending out received 486 to other Gateway CSCui49410 Active CUBE brought down reloads and throws checkpoint 140,141,217 error CSCui89778 CCE: Hold/Retrieve operations takes long time intermittently in finesse CSCuj58090 RSM PhoneSim not getting restarted after scheduling via config manager CSCuj62593 MALLOCFAIL during mrcp calls load CSCul24465 CPA not happening intermittently on gateway CSCul58154 OPC crash seen during the DataCenter failover scenario CSCul64896 Syslog core dump on CUP subscriber node CSCul65216 Host not found err for services opened in RT phones placed behind VPN CSCul66489 Agent gets logged out immediately after 5 sec. Troubleshooting
For important troubleshooting information, tips, and recommendations related to Cisco Collaboration Systems Release for Contact Center, see the Troubleshooting information at: http://www.cisco.com/cisco/web/docs/iam/unified/ipcc1001/Introduction_to_Troubleshooting.html
Documentation and Service Requests
For information about obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as an RSS feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.
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