Direct Inward Dial (DID) numbers are the registered numbers that you get from your service provider. A Cisco partner can add
the DID numbers during initial site deployment in the Setup Assistant. A customer administrator and Cisco partners can add,
edit, or delete the DID numbers post-site deployment. DID number should be entered in the national number format. You can
add Direct Inward Dial (DID) numbers for your SIP, BRI, and PRI connections.
Note |
Do not add FXO line numbers while adding DID numbers as FXO line numbers can be added when line cards are added.
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Inbound Call Mapping
BE4000 allows you to map the incoming calls of a DID number to one of the following:
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Auto Attendant—You can map the incoming calls on the DID number to the Auto Attendant. The Auto Attendant menu options is played when the
callers dial the DID number. You choose one of the following as the target number:
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Auto Attendant Pilot Number—Choose pilot number of the Auto Attendant.
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Greeting Admin—You can assign a Direct Inward Dial (DID) number as the number to log in the Auto Attendant Alternate admin settings. The
customer administrator (or an end user with "PromptAdministrators" privileges), can dial the DID number instead of 70397 to
reach the Auto Attendant admin settings on the phone.
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Extension—You can select any one of the existing extensions. The incoming calls on the DID number ring on the specified extension.
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Hunt Group—You can map the incoming calls on the DID number to an existing hunt group. The incoming calls on the DID numbers ring on
the extensions belonging to the specified hunt group.
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Meet Me—You can map the incoming calls on the DID number to a Meet Me conference number. The incoming calls on the DID numbers ring
on the Meet Me conference numbers that you configure.
Note |
If you disable hardware conference, BE4000 reverts to the default option of Built-In Bridge conference. Also, the mapping of incoming calls on the DID number to a Meet
Me conference number is reset. Hence, the incoming calls on the DID number is directed to the default target. The default
Select option is displayed against the DID number in the BE4000 portal.
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You can also set a default target for all the DID numbers belonging to a service provider. The default target can be auto
attendant, extension, or hunt group. If there are any DID numbers that are not mapped to auto attendant, extension, or hunt
group, the call is directed to the default target set for the service provider.
Outbound Caller ID
BE4000 allows you to configure a specific DID number to be displayed on the called phone when an outbound call is placed from an
extension within the organization.
You can also set a default outbound DID number for a service provider. In such a case, an extension without a specified DID
number displays the default outbound DID number configured for the service provider.
The format of the number in Outbound Caller ID need not be same as the Direct Inward Dial numbers (DID) in Inbound Call Mapping. Based on requirements, you can configure the incoming DID and outbound number to different formats. For example, consider
a scenario where area code is prefixed to your inbound DID number (1168117777). However, your preferred outbound call format
does not include the area code. Then, BE4000 portal allows you to edit the format of the outbound number to 68117777. Check the check box Outbound Caller IDs do not match Direct Inward Dial numbers under Manage Site>Direct Inward Dial Numbers>Outbound Caller ID.
Custom Outbound Call ID
You can define the name that appears as caller ID for outbound calls made through the SIP trunk. BE4000 portal allows you to enter the outbound caller ID name in the field Custom Outbound Caller ID. The field is available under Manage Site>Direct Inward Dial Numbers>Outbound Caller ID. Custom Outbound Caller ID is an optional field. If you leave the field blank, the default caller ID is used.
Example
ABC organization has 12345 and 67890 as DID numbers from service provider XYZ. The default outbound DID number set for XYZ
service provider is 12345. ABC organization has two extensions 4501 and 4502. Extension 4501 is mapped to 67890 as Outbound
DID. Extension 4502 is mapped to default outbound DID.
When an outbound call is placed from extension 4501, the called phone displays the incoming call number as 67890 without revealing
the extension number within the organization ABC.
When a call is placed from extension 4502, the called phone displays the incoming call number as 12345 which is the default
outbound DID number set for the service provider XYZ.