Group Name
|
Enter a unique name for the hunt list. To easily identify the hunt list, consider appending the pilot extension to the name;
for example, hl5001. Group name must contain a minimum of 2 and a maximum of 12 characters.
Note
|
Only the following characters are allowed: a-z, A-Z, 0-9, space, hyphen(-), and underscore (_)
|
|
Pilot Number
|
Enter a number to access the Hunt Group that serves as the pilot for the hunt list. This number serves as the trigger for
hunting to begin. Pilot number can be any number equal to the length of extension. For example:
-
If the extension length is 3, pilot number can be any number from 000 to 999
-
If the extension length is 4, pilot number can be any number from 0000 to 9999
-
If the extension length is 5, pilot number can be any number from 00000 to 99999
Note
|
-
The Pilot Number of the Hunt Groups cannot be the same as any existing extension and cannot start with the digit that is used
for sending calls to voicemail automatically and for placing intercom calls.
-
The Pilot Number of the Hunt Groups cannot be the same as any existing Pickup Group number.
|
|
Add Members
|
Click Add to add members to this hunt group from the Stations page (Show Member Directory). You can also search for the users by entering
member name or extension. All extensions that are assigned to users or departments can be included as members of a Hunt Group.
You must add a minimum of two members (can include dynamic members) for a hunt group.
|
Show Member Directory
|
From the list of extensions that display, select which extensions must be included in the hunt list.
Click Show Member Directory, to select the list of extensions for the hunt list. Check the respective member's name and click OK.
|
Allow dynamic members
|
Allows members that are not part of the Hunt Group to join and unjoin the Hunt Group on a need basis using the softkeys displayed
on the screen.
|
Max dynamic members
|
Note
|
This field is visible only when "Allow dynamic members" is checked.
|
Number of dynamic members allowed for the hunt group. A minimum of one dynamic member needs to be added.
Note
|
-
You can add a maximum of 20 Hunt Groups.
-
The total number of members in a Hunt Group, including static and dynamic members cannot exceed 32.
-
If you check the "Allow dynamic members" check box on the Hunt Groups page, ensure that you check the "Hunt Group Login" check box for each dynamic member extension under Manage Site > Extensions > Basic Info page.
-
Once a Hunt Group is created, you cannot modify the Hunt Method. You have to delete and readd the Hunt Group to modify the
Hunt Method.
|
|
Hunt Method
|
Select how BE4000 distributes the calls to members of the hunt list based on one of the following hunt methods:
-
Longest-idle—BE4000 only distributes a call to idle members, starting from the longest idle member to the least idle member of a hunt list.
-
Parallel—Calls ring all numbers in that hunt group simultaneously. The extension to first answer the call is connected.
-
Sequential—Call hunting always starts with the first member in the hunt group. Continues to each number in the group in the
order in which they are listed, from top to bottom, in the hunt group.
-
Peer—Call hunting starts with the extension immediately after the one that last rang. Ringing proceeds in a circular manner,
that is from left to right. That is, BE4000 distributes a call to idle or available members starting from the (n+1)th member of a hunt list, where the nth member is
the member to which BE4000 most recently extended a call. If the nth member is the last member of a hunt list, BE4000 distributes a call starting from the top of the hunt list.
Note
|
Once a Hunt Group is created, you cannot modify the Hunt Method. You have to delete and readd the Hunt Group to modify the
Hunt Method.
|
|
When No Member is Available
|
If no members of the hunt list are available to answer a call, you can choose to perform one of the following:
-
Disconnect Call—the call is disconnected.
-
Route to Group Voicemail Box—the call is forwarded to a group voicemail box. Enter the email address and extension associated
with the group voicemail box. Group Voicemail boxes are created with the first member of the hunt group as the user owner
of the group.
Note
|
-
During initial deployment, a group voicemail box is created including the members who are available in the Hunt Group.
-
When adding Hunt Group post site deployment, ensure that you create a group voicemail box first. Else, the drop-down list
does not show "Route to Group Voicemail Box" option.
|
-
Route to Hunt Groups—the call is forward to another Hunt Group. Select the Hunt Group from the drop-down list.
-
Route to Other—the call is forwarded to any other number, such as extensions.
-
Route to Voicemail Box—the call is forwarded to the voicemail box of a user.
|
Timer Settings
|
Member Timeout (3-60000 Sec)
|
Enter the maximum time for a member's phone to wait before passing the call to the other member's phone. This happens only
for longest-idle, sequential, and peer hunt methods. The range is from 3 to 60,000 seconds.
|
Enable Call Queuing
|
Enables call queueing.
|
Comfort Greeting frequency (30-120 Sec)
|
Note
|
This field is visible only when Enable Call Queuing check box is checked.
|
Set the frequency in which the pre-recorded voice message (comfort greeting) is played while the callers wait in the queue.
The range is from 30 to 120 seconds.
|
Max Waiting Time (20-3600 Sec)
|
Note
|
This field is visible only when Enable Call Queuing check box is checked.
|
Enter the maximum time to wait when the queue is busy or full before routing the call to "When No Member is Available " destination.
The range is from 20 to 3600 seconds.
|
Save
|
Save your hunt group configuration settings.
|