To assist you in troubleshooting the connectivity and monitoring the management tunnel while on customer premises, local administration screen has been enabled on BE4000. Accessing the local administration screens is optional.
The locally accessible screens provide:
Information about the appliance connectivity
Access to manually set a temporary IP address to connect to the cloud portal
Access to factory reset the appliance
You can access the local administration screen through the Console or Ethernet.
Network Interface Module (NIM) cards, if necessary, are inserted in appropriate slots and connected
Confirm if BE4000 is connected to the network using Local Administration screens
BE4000 is powered ON
Locate the QR code on the underside of the product.
Use a QR
scanner application to scan the QR code and launch the BE4000 portal. If you
don’t have a QR scanner, browse to the BE4000 portal -
Enter the serial number if prompted, and select your customer-site configuration.
Verify Network Interface Module (NIM) cards, if required, are inserted in appropriate slots, cable are connections and BE4000 is powered ON.
that you install the BE4000 in a 19-inch rack. You can also wall mount or place
the BE4000 on any secure flat surface, if preferred.
If you are installing in a rack, use the bracket mounting point (both sides) to attach the mounting brackets with the screws provided. Use suitable fastenings to secure the product in place.
Provision the Phone
Extension Assigner feature allows you to assign an extension to a new or replacement IP phone. Perform the following steps to assign an extension to a phone.
Before You Begin
Customer site successfully deployed and available Online
You have Network IP address, TFTP options containing IP address of BE4000, and Gateway address to connect to the BE4000 server
We recommend you to configure DHCP Option 150 to simplify the provisioning of phones. Configuring DHCP Option 66 is also supported. You can manually configure the TFTP address but it may take more time.
Connect the phone to the network.
The phone gets assigned with a temporary extension.
If you are manually configuring the TFTP address and you are prompted for a password while accessing the administrator settings on the phone, enter adg234.
Dial the Extension Assigner directory number, 70000. When prompted for password, enter 1234.
Enter the pound (#) key.
Enter the permanent extension, followed by the pound (#) key. Enter the extension configured on the portal for this user or phone.
Enter 1, followed by the pound (#) key to confirm the extension.
End the call.
The phone reboots and the assigned extension is shown on the phone display.
If you are prompted for a password while accessing the administrator settings on the phone after configuring the permanent extension, enter ptwmjg.
Once a phone is
known to the system (auto-registered or fully configured), it may become
unregistered for several reasons (some of them are listed below). Check for the
the phone is connected to power and is operational.
the phone has an IP address and the TFTP address. If the MAC address is
correct, phones must have lost its connection to
Unplug and plug the phones to the
reachability between the phone and
The TFTP address must be the address of
If there is no reachability, then connect the phones to a different port and
verify the reachability again.
Even after the
correct IP address and TFTP is configured, and the phone is still unregistered,
is reachable from the phone. If the phone is faulty, we have to replace the
the customer site is in the Online state.
the phone to factory default. On the phone display, choose
> Admin Settings > Reset Settings > All.