Cisco IOS XR System Error Message Reference Guide, Release 4.3.x
Installation Messages
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Table of Contents

Installation Messages

BOOTVAR Messages

FC Messages

INST_IO Messages

INSTDIR_INVENTORY Messages

INSTHELPER Messages

INSTMGR_CMD Messages

INSTMGR_LIB Messages

INSTMGR Messages

INSTREPL Messages

IOR Messages

LIBINST_DEBUG Messages

LIBNOTIFY Messages

LOADPATH_UPGRADE Messages

LOADPATH Messages

PKG_PLAT_MEM_CACHE Messages

PKG_PLAT Messages

PKG Messages

SDS_LIB Messages

SDS Messages

SM Messages

TURBOBOOT Messages

VERSMGR_LIB Messages

VS_CLIENT Messages

VS_PUBLISHER Messages

Installation Messages

This section contains all installation related System Error Messages.

BOOTVAR Messages

Error Message %INSTALL-BOOTVAR-7-CANT_OPEN

Unable to open boot variable file ’[chars]’, error: [chars]

Explanation Either the NVRAM file system is in error, or the boot-variable infrastructure is behaving incorrectly. A file required for carrying out the current request or operation could not be opened, so processing of the operation will halt. The boot variables may not be available to the system.

Recommended Action Check NVRAM filesystem. Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-BOOTVAR-7-CANT_WRITE

Unable to write boot variable ’[chars] equals [chars]’, error: [chars]

Explanation Either the NVRAM file system is in error, or the boot-variable infrastructure is behaving incorrectly. A file required for carrying out the current request or operation could not be written to, so processing of the operation will halt. The boot variables may not be available to the system.

Recommended Action Check NVRAM filesystem. Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-BOOTVAR-7-CERR_REGISTER_DLL

Could not register DLL ’[chars]’ with error services: [chars]

Explanation The error services failed to register the errors of the specified DLL. The system will continue to operate, but error or warning messages displayed to the customer may not be complete.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-BOOTVAR-7-INVALID_ARG

Invalid parameter ([chars]) passed to boot-variable infrastructure

Explanation An internal error has occurred in an application that has caused it to pass invalid data to the boot-variable infrastructure. The operation in progress may not be carried out.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-BOOTVAR-7-NULL_PTR

Unexpected NULL ptr passed to boot-variable infrastructure

Explanation An internal error has occurred in an application that has caused it to pass invalid data to the boot-variable infrastructure. The operation in progress may not be carried out.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-BOOTVAR-7-VAR_TOO_BIG

Unable to write boot variable ’[chars] equals [chars]’. [dec] byte write buffer exhausted.

Explanation Boot variable has exceeded the maximum size.

Recommended Action Reduce size of boot variable. e.g., remove extra boot system commands, and try again. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

FC Messages

Error Message %INSTALL-FC-3-FW_OPERATION_ERROR

[chars]

Explanation Errors from the fw server.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-FC-6-FW_OPERATION_INFO

[chars]

Explanation Information about the firmware client operation.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-FC-6-FWFILE_COPY_INFO

Destination path of the file: [chars], Bytes of file copied: [dec] bytes, Time for copying file: [dec] miliseconds, MD5 of the file on destination: [chars] File Tranfer rate: [dec] bytes/millisecond

Explanation Information about the firmware file that is copied by the firmware client

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-FC-6-FWFILE_INFO

Local access path of the file: [chars], Size of the file: [dec] Bytes, MD5 of the file: [chars], Access to the file: [chars], This file is being: [chars]

Explanation Information about the firmware file that is impacted by the install

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

INST_IO Messages

Error Message %INSTALL-INST_IO-3-INTERNALERR

Internal error: [chars]: [chars]

Explanation An internal software error occurred.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INST_IO-7-DEVICE_FULL

Device ’[chars]’ is full. Remove all non-critical files and reload the node.

Explanation An attempt to open or write to a file on the specified device failed because the device had insufficient free space. The node may be in an inconsistent state due to a missing or truncated file; check for other messages from applications. Remove non-critical files, such as core files and user-created files, and reload the node to re-sync its files. If this is a management node such as an RP, consider using ’install remove’ to free up space by removing inactive packages.

Recommended Action This indicates a low resource condition. Remove non-critical files, such as core files and user-created files, and reload the node to re-sync its files. If problem persists, Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

INSTDIR_INVENTORY Messages

Error Message %INSTALL-INSTDIR_INVENTORY-7-LTRACE_INIT

Could not register tracing, error: [chars]

Explanation Failed to register ltrace context structure. Tracing will not be functioning properly.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTDIR_INVENTORY-7-NULL_PTR

Unexpected null pointer passed to the Install infrastructure

Explanation A client of the Install infrastructure passed a NULL pointer. The current request or operation may not be carried out.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

INSTHELPER Messages

Error Message %INSTALL-INSTHELPER-3-DSDRSC_UNAVAILABLE_FOR_SW_DWNLD

The dSDRSC was unavailable for downloading software from.

Explanation The node requires software that is only available on the dSDRSC. It cannot continue booting until the dSDRSC becomes available. If this node is supposed to become the dSDRSC then it is missing software that it requires to operate.

Recommended Action Wait for the dSDRSC to become available. If this node is supposed to become the dSDRSC then it is missing software that it requires to operate in which case the node should be moved into the Owner SDR and then recarved into a separate SDR.

Error Message %INSTALL-INSTHELPER-3-DUMPIFS_ERR

dumpifs utility reported error while extracting [chars] [chars] [chars] : [chars]

Explanation The dumpifs utility reported errors while extracting IFS2 file from bootimage into shared memory

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-3-EXIT_ERROR

Insthelper encountered a fatal error condition, and is exiting: Operation equals ([chars]), Error value equals [hex], Error string equals ([chars])

Explanation Insthelper encountered a fatal error condition, and cannot proceed. Check the operation, error value and error string to determine what has happened.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-3-FAILED_MDR_NODE

Insthelper was unable to warm-reload the node, error: [chars]. Going ahead to cold-reload the node

Explanation The installation required a warm-reload of the node, but the warm-reload failed. The install will be effected by a cold reload of the node.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-3-FAILED_PKG_DOWNLOAD

Insthelper failed to download package ’[chars]’, error: [chars].

Explanation Insthelper was unable to download the package. The node may come up as a dSDRSC successfully without this package (only possible if the package is not an active package) in which case this package will not be present on that SDR, and should be added if required.

Recommended Action If the node does not come up then this node will not be usable and will be reloaded automatically to recover. If it does not recover, then the missing package should be added to the router using ’install add’ in admin mode so that it is available to be synced, or alternatively the missing package can be removed from the router using ’install remove’ in admin mode so that it is not required to be synced. If the node does come up as the dSDRSC then check the packages present on the SDR/router using ’show install package all brief’ and add any missing packages to the SDR/router as required.

Error Message %INSTALL-INSTHELPER-3-IFC_ERR

Install reported a file compression error: [chars]

Explanation The Install File Compression library reported errors, and was unable to write a file. This may be due to file corruption.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-3-INIT_ERROR_INSUFFICIENT_DISKSPACE

The packaging infrastructure detected insufficient diskspace: [unsigned long long int] bytes available on [chars]. Please recover some space on this device and restart insthelper. Alternatively, use the ’install boot-options format location [chars]’ command in admin mode and then reload this node.

Explanation Disk does not have sufficient space for insthelper to continue on. The difference from ’INSUFFICIENT_DISKSPACE’ is node is not being held in MBI.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-3-INSTALL_DEVICE_UNAVAILABLE

Insthelper detected that the required install device ([chars]) did not become available after waiting for [dec] seconds. Error: [chars]

Explanation Insthelper on non-dSC management nodes requires the same install device as instdir’s install device on dSC. However, after waiting for some time, the required install device did not become ready. If it was a managed node, then its bootflash device is not available.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-3-INSUFFICIENT_DISKSPACE

The packaging infrastructure detected insufficient diskspace: [unsigned long long int] bytes available on [chars]. This node will be held from proceeding further. Please recover some space on this device. Alternatively, use the ’install boot-options format location [chars]’ command in admin mode and then reload this node.

Explanation Disk does not have sufficient space for insthelper to continue on.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-3-MBI_COPY_FAIL

MBI download failed, error: [chars]

Explanation DRP MBI copying failed. This card will not be able to boot.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-3-NOMEMORY

Could not complete operation due to lack of memory: could not allocate [unsigned int] bytes

Explanation The requested operation could not be accomplished because of a low memory condition.

Recommended Action This indicates a low memory condition. Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.

Error Message %INSTALL-INSTHELPER-3-RUNNING_ON_NON_PERSISTENT_DEVICE

Managed node running software on a non persistent device. Software changes are directed to memory.

Explanation A Managed node is running software from a non persistent device when it was instructed to use a persistent device at bring up time. Persistent device not available so software will be stored in memory. Expect longer boot times. The node will continue to operate on a best-effort basis but should be looked at soon. You may see out-of-memory errors and problems with package activations on the node.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-3-SYS_ERR

Install helper encountered a system resource error: [chars] ([dec])

Explanation A non fatal run time error has occured caused by insufficient system resources

Recommended Action No action is required.

Error Message %INSTALL-INSTHELPER-3-USES_MEM_FOR_PERSISTENT_DEVICE

Can’t find persistent device to store packages. Continuing with memory instead.

Explanation Could not find the persistent device on a managed device when the instdir instructed to store packages on it. Proceeding to use memory instead of the expected persistent device. Expect longer boot times. The node will continue to operate on a best-effort basis but should be looked at soon. You may see out-of-memory errors and problems with package activations on the node.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-3-WRONG_IMAGE

This node has been booted with the wrong image type. Composite has already been used to boot dSC at [chars]. Please boot this node with an MBI image.

Explanation insthelper detected that a wrong image has been booted.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-4-DEVICE_FORMAT_FAIL

Selected install device ’[chars]’ failed to be formatted. Attempting to remove only packages and MBIs from the device...

Explanation Selected device could not be formatted for one reason or another. Performing removal of packages and MBIs from the device to see if we can continue.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-6-DEVICE_FORMAT

Insthelper is formatting device [chars]

Explanation Either due to a format directive at turboboot time, or because the indicated device is not available, insthelper will now try to (re)format the device to make it available.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-6-DISKSPACE_CHECK_PASS

The packaging infrastructure detected sufficient diskspace has become available on device [chars].

Explanation The device now has enough diskspace for install code to proceed.

Recommended Action No action needed.

Error Message %INSTALL-INSTHELPER-6-FAILED_BOOT_DURING_INSTALL_PAUSE

This node is pausing for [dec] seconds prior to rebooting itself following an attempt to boot during an installation

Explanation On bootup the node attempted to contact the Install Director on the dSC. The Install Director was contacted and informed the node that it could not boot because an installation was in progress. The Install Director then became unavailable. Therefore, to ensure that this node boots from an up to date Install Director it will reboot itself after a sufficient pause to ensure that the node the previous Install Director was on has had time to reboot. This message will only be seen on an RP.

Recommended Action The node will pause and then reboot to obtain the correct software. If the node ends in ROMMON (as the config-register was not set to auto-boot) then it is recommended to simply set the config-register to autoboot and reset to boot the correct software. unset BOOT sync confreg 0x2 reset

Error Message %INSTALL-INSTHELPER-6-FAILED_BOOT_DURING_INSTALL_RESET

This node is rebooting following an attempt to boot during an installation

Explanation On bootup the node attempted to contact the Install Director on the dSC. The Install Director was contacted and informed the node that it could not boot because an installation was in progress. The Install Director then became unavailable. Therefore, to ensure that this node boots from an up to date Install Director it will reboot itself. This message will only be seen on an RP.

Recommended Action The node will reboot to obtain the correct software. If the node ends in ROMMON (as the config-register was not set to auto-boot) then it is recommended to simply set the config-register to autoboot and reset to boot the correct software. unset BOOT sync confreg 0x2 reset

Error Message %INSTALL-INSTHELPER-6-INCORRECT_LOADPATH

Node ’[chars]’: software mismatch, resetting self...

Explanation Status information after two or more nodes were brought in parallel during the initial boot of the system.

Recommended Action No action is required.

Error Message %INSTALL-INSTHELPER-6-INCORRECT_MBI

This node was booted with an incorrect MBI ([chars]), rebooting self with correct boot image ([chars]).

Explanation The dSC node was booted with an incorrect MBI. There are a few cases where this can occur: 1) User manually boots an MBI that is different from the MBI that RP should boot. 2) User manually sets BOOT ROMMON variable that is different from the MBI that RP should boot. 3) An install causing an MBI change without ’install commit’ will have the BOOT ROMMON variable set to MBI from uncommitted software set if the dSC is subsequently rebooted.

Recommended Action The node will reboot to pick up the new mbi. If the node ends in ROMMON (as the config-register was not set to auto-boot) then it is recommended to simply set the config-register to autoboot and reset to boot the correct MBI.

Error Message %INSTALL-INSTHELPER-6-MBI_BOOTING_HOLD_BOOT_IN_MBI

This node is attempting to boot while it has to be held in MBI. The node will not be allowed to boot up further until the hold is lifted.

Explanation Nodes can not boot up while the platform determines that they have to be held in MBI. Once the platform lifts the hold then the node will be allowed to complete its boot as normal. recommended_action: *NONE*

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-6-MBI_BOOTING_MID_INSTALL

This node is attempting to boot while an install is in progress. The node will not be allowed to boot up further until the install has completed.

Explanation Nodes can not boot up mid-install as this will invalidate the runnning software set. Once the install has completed then the node will be allowed to complete its boot as normal.

Recommended Action No action is required.

Error Message %INSTALL-INSTHELPER-6-MBI_DOWNLOAD_COMPLETE

download of new MBI from RP complete (autobake complete)

Explanation Status information for completion of MBI download.

Recommended Action No action is required.

Error Message %INSTALL-INSTHELPER-6-RELOAD_NODE_INFO

As part of install operation [unsigned int] this node ([chars]) will [chars]reload.

Explanation The installation required a reload of this node, and this is now going ahead.

Recommended Action No action is required.

Error Message %INSTALL-INSTHELPER-6-SELF_RESET

MBI download complete, rebooting self with new boot image

Explanation Status information after MBI download to local flash.

Recommended Action No action is required.

Error Message %INSTALL-INSTHELPER-7-CLEAN_INVALID_DEVICE

Attempt to clean path on non-boot device [chars] (boot device [chars])

Explanation Install helper made an attempt to clean a path that wasn’t on the specified boot device.

Recommended Action Collect insthelper traces from this reported nodes using ’show install trace insthelper’. Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-7-COMPLETE_PACKAGE_CLEAN

Successfully cleaned stale packages & meta-data

Explanation Clean successfully completed.

Recommended Action No action is required.

Error Message %INSTALL-INSTHELPER-7-COMPLETE_SYNC

Successfully sync’ed packages & meta-data.

Explanation Sync successfully completed.

Recommended Action No action is required.

Error Message %INSTALL-INSTHELPER-7-DIGEST_BK_INTEGRITY

Found integrity issue with digest backup file, digest table not restored, all the packages will be copied again..

Explanation The digest backup file is found being tempered with, insthelper will discard the file, and all the packages will be copied again.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-7-EVENT_FAIL

Failed to receive an event [[chars]]

Explanation Either an operation requested of the Install infrastructure has not been received successfully (and hence hasn’t been processed), or an invalid message has been sent to the Install infrastructure. The Install infrastructure should continue to operate as expected for subsequent requests.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-7-FAIL_ACTIVE_SYNC

Failed to sync activated packages & meta-data.

Explanation The Install Helper failed to sync the local cache of active directories from remote node.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-7-FAIL_COPY

Failed to copy from ’[chars]’ to ’[chars]’.

Explanation The Install Helper failed to copy the directories from remote node to local node.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-7-FAIL_FILE_IO

Failed to [chars] file ’[chars]’, error: [chars]

Explanation The Install Helper failed to read/write a file

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-7-FAIL_LDPATH_UPDATE

Failed to update loadpath ([chars]), error: [chars]

Explanation The Install Helper failed to update the LOADPATH for the node.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-7-FAIL_LWM_DISCONNECT

Failed to disconnect from install manager.

Explanation The Install Helper failed disconnect from install manager server.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-7-FAIL_PACKAGE_CLEAN

Install helper failed to clean stale packages & meta-data, error: [chars]

Explanation Clean successfully completed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-7-FAIL_STAT

Failed to stat ’[chars]’, error: [chars]

Explanation The Install Helper failed to stat a file.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-7-FAIL_SYNC

Failed to sync packages & meta-data.

Explanation The Install Helper failed to sync the local cache of install directories from remote node.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-7-FAIL_SYSMGR_NOTIFY

Failed to notify sysmgr about change in LOADPATH.

Explanation The Install Helper failed to notify sysmgr about change in LOADPATH.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-7-FAIL_THREAD_CREATE

Failed to create a thread, error: [chars].

Explanation The Install Helper failed to create a thread.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-7-FAILED_MEM_CACHE_INIT

Failed to initialize the memory cache on this node (details: [chars])

Explanation The memory cache owner failed to initialize the memory cache. The install infrastructure will continue to work, but the booting time for nodes may be slow.

Recommended Action No action is required.

Error Message %INSTALL-INSTHELPER-7-FAILED_SDS_CONNECT

Failed to connect to an SDS, trying Install Director directly.

Explanation A node was unable to connect to a Software Download Server and will try to directly connect to the Install Director on the dSC as a result. This may be due to a failure in updating the LRd inventory following a change in the state of an SDS. The install operation should download software directly from the dSC and should not be impacted. However, if many nodes attempt to get software directly from instdir other processes may be impacted by high CPU usage.

Recommended Action No action is required.

Error Message %INSTALL-INSTHELPER-7-FAILED_SYSDB_CONNECT

retrying to contact sysdb after [dec] seconds

Explanation Insthelper was unable to connect to local sysdb, insthelper will retry

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-7-FILE_OPEN_FAIL

Failed to open file ’[chars]’, error [chars]

Explanation Failed to open the specified required file, so processing of the current request or operation will halt. The filesystem may be in error, or the Install infrastructure may be behaving incorrectly.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-7-INIT

Initialization failed [[chars]], error: [chars]

Explanation An error occurred during initialization. The Install infrastructure will not be able to function.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-7-INTERNALERR

Internal error: [chars]

Explanation An internal software error occurred.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-7-INTERNALERR_INT

Internal error: [chars] val [dec]

Explanation An internal software error occurred.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-7-INVALID_NODEID_RETURNED

Reply from install director indicated that the passed in node [chars] was incorrect

Explanation Install director detected that the passed in node was incorrect.

Recommended Action Collect insthelper traces from this reported nodes using ’show install trace insthelper’. Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-7-INVALID_NOTIF_INFO

Error while processing notification: [chars], error: [chars].

Explanation The Install Helper failed to extract the notification information.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTHELPER-7-LOCKING

Failed to [chars], error: [chars]

Explanation There was an internal locking problem within the Install Helper.

Recommended Action No action is required.

Error Message %INSTALL-INSTHELPER-7-MBI_DOWNLOAD

downloading new MBI from RP (autobake in progress)

Explanation Status information while starting MBI download.

Recommended Action No action is required.

Error Message %INSTALL-INSTHELPER-7-NULL_PTR

Unexpected null pointer passed to Install infrastructure

Explanation Unexpected parameter value passed to function.

Recommended Action Contact support.

Error Message %INSTALL-INSTHELPER-7-PKG_DOWNLOAD

MBI running; starting software download

Explanation Status information while starting package download.

Recommended Action No action is required.

Error Message %INSTALL-INSTHELPER-7-PKGFS_INIT_BOOT

Can’t update pkgfs during initial boot. Continuing with current mapping

Explanation Could not update the package file system’s list of active files.

Recommended Action No action is required.

Error Message %INSTALL-INSTHELPER-7-PREPARATION_COMPLETE

Software stored to persistent device

Explanation The persistent device now has its software copied. Node will now ask instdir if it can proceed to launch the software. During turboboot, node may never get permission, and just waits in MBI-RUNNING state until all nodes reload.

Recommended Action No action needed.

Error Message %INSTALL-INSTHELPER-7-START_PACKAGE_CLEAN

Cleaning stale packages & meta-data

Explanation Status information cleaning old package information prior to sync’ing a node.

Recommended Action No action is required.

Error Message %INSTALL-INSTHELPER-7-START_SYNC

Sync’ing packages & meta-data from ’[chars]’

Explanation Status information while starting install file sync.

Recommended Action No action is required.

Error Message %INSTALL-INSTHELPER-7-SYSDB_BIND

The Install infrastructure was unable to connect to the system database, error: [chars]

Explanation This may be because the communications infrastructure is not yet up. If this problem persists, the operations of the Install infrastructure may not be able to proceed.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

INSTMGR_CMD Messages

Error Message %INSTALL-INSTMGR_CMD-3-NOMEMORY

Failed to allocate [unsigned int] bytes of memory

Explanation The requested operation could not be accomplished because of a low memory condition.

Recommended Action This indicates a low memory condition. Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.

Error Message %INSTALL-INSTMGR_CMD-7-NULL_PTR

Unexpected NULL pointer passed to Install infrastructure

Explanation Unexpected parameter value passed to function.

Recommended Action Contact support.

Error Message %INSTALL-INSTMGR_CMD-7-PLATFORM_TYPE_FAIL

An install command was unable to get a platform type, error [chars].

Explanation An install command was unable to get a platform type. As a result, the command may not be able to continue with its operations.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

INSTMGR_LIB Messages

Error Message %INSTALL-INSTMGR_LIB-2-FAILED_RELOAD_NODE

Insthelper was unable to reload the node, error: [chars]. Software could be inconsistent

Explanation The installation required a reload of the node, but the reload failed. This is a critical error, as the software installed will now be in an inconsistent state. No future installations will work correctly, and process restarts can not be guaranteed to be successful.

Recommended Action Execute the command ’hw-module location location reload’ for the specified node.

Error Message %INSTALL-INSTMGR_LIB-2-RELOAD_SAVE_CONFIG_FAILED

Failed to save config prior to reload: [chars]

Explanation Configuration will be lost during the reload of the installation if both of the following apply 1. Binary configurations are not compatible between the current software and the software that runs after the reload 2. Some parts of the running configuration have not been committed to configuration manager’s hidden ASCII config file.

Recommended Action After the installation check that the router’s configuration is complete. Reconfigure if necessary.

Error Message %INSTALL-INSTMGR_LIB-3-FAILED_STATE_FILE_UPDATE

Failed to update state files on this node (error: [chars]). A full update will be retried in [unsigned int] seconds.

Explanation While trying to synchronize the install state files to the local node, an error occurred. An attempt to re-sync all the state files will be automatically re-tried.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-3-FAILED_SYNC

While initializing instdir on the dSC, failed to sync instdir with running nodes, error: [chars]

Explanation While trying to synchronize the install state files of the dSC instdir, an error occurred. The synchronization with remote nodes is attempted once the dSC has been successfully assigned and is required to either: a) update the new dSC with newer files found on remote nodes, b) update remote nodes with state files on the dSC. Should an error occur during either of these, the synchronization should be re-attempted.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-3-REPLY_MSG_SENDING

Failed to send a reply message to a client, error: [chars]

Explanation An error occurred while sending a reply LWM message to a client. It can be a data or an error number reply.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-6-MESSAGE_NOT_PROCESSED

Install infrastructre has waited [unsigned int] seconds for Install Director to be able to process a message.

Explanation A part of the install infrastructure has been waiting for the stated time for the install director to be able to process the image. This can happen if other processes are taking a long time to initialize.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR_LIB-6-PARTIAL_DOWNLOAD_OCCURRED

Node did not download all files before reload.

Explanation During a reload operation, some nodes download as much information as possible before the reload occurs, and then complete the download after the reload. Under extreme circumstances, this can result in the node having to reload twice.

Recommended Action No action is required..

Error Message %INSTALL-INSTMGR_LIB-7-CLIENT_ERROR

A client of the Install infrastructure returned an error from its callback function, error: [chars]

Explanation A client of the Install infrastructure unexpectedly returned an error during processing, and so the requested operation may not be completed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-CONFIG_POSTINSTALL_NOTIFICATION

Failed in the config postinstall notification Error:[chars].

Explanation Failed in postinstall notification to config manager at package activation

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-CONFIG_PREINSTALL_NOTIFICATION

Failed in the config preinstall notification Error:[chars].

Explanation Failed in preinstall notification to config manager at package activation

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-DBADD

Unable to add directory ’[chars]/[chars]’ (or its meta data) to install database, error: [chars]

Explanation The database used by the Install infrastructure could not be updated. Further installations may not behave as expected, or be possible at all.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-DBCREATE

The Install infrastructure was unable to create the install database at ’[chars]’, error: [chars]

Explanation The database used by the Install infrastructure could not be initialised. Installations will not be possible.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-DBFORMAT

An install database ([chars]) contained data of invalid format, error: [chars]

Explanation An install database was unable to be accessed. The current install operation, or the Install infrastucture, will not be able to continue successfully.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-DBNAME

The Install infrastructure was unable to determine the name of an install database, error: [chars]

Explanation The database used by the Install infrastructure could not be accessed. Installations will not be possible.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-DBOPEN

An install database ’[chars]’ could not be opened, error: [chars]

Explanation An install database was unable to be opened. The current install operation, or the Install infrastucture, will not be able to continue successfully.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-DBOPERATION

An operation on an install database failed: [chars]. Error: [chars]

Explanation An install database was unable to be accessed. The current install operation, or the Install infrastucture, will not be able to continue successfully.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-DBPATH

A path of the install database, ’[chars]’, is invalid ([chars]), error: [chars]

Explanation An error has been encountered in the install database. The current install operation, or the Install infrastucture, will not be able to continue successfully.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-DBRECORD

An install database ([chars]) record could not be accessed, error: [chars]

Explanation An install database record was unable to be accessed. The current install operation, or the Install infrastucture, will not be able to continue successfully.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-DBSUBDIRECTORY

[chars], error: [chars]

Explanation Unable to access an install subdirectory. The current install operation, or the Install infrastucture, will not be able to continue successfully.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-ENS_CONSUMER_RESPONSE

An ens consumer response failed with [chars] after [dec] attempts

Explanation Insthelper failed to respond to instdir. Instdir will notice this and, after a timeout will attempt to re-retrieve the response from insthelper.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-ENS_UNKNOWN_PAYLOAD_MSG_TYPE

Insthelper received an unknown payload message type ([dec])

Explanation Insthelper received an unknown message type from instdir.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-ERROR_REG

Failed to register error messages in ’[chars]’ [[chars]].

Explanation The DLL containing the messages associated with the install manager error codes failed to be registered. The system will continue to work, but clients that receive install manager error codes will not be able to retrieve the textual description of the error.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-FAIL_LWM_REPLY_TOO_BIG

Received reply too large message for a message buffer that was big enough for reply message. (message buffer size equals [dec], instdir reply size equals [dec])

Explanation Install director gave an incorrect message reply size to a client

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-FAIL_LWM_SEND

LWM client failed to send a message to instdir, error: [chars]

Explanation An instdir LWM client failed to send a message to instdir.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-FAILED_OUTPUT_ERROR

Failed to output user error message concerning install operation [dec] (details: [chars])

Explanation A user error occurred but failed to be output to the user.

Recommended Action Repeat the operation. Consult the release-notes if applicable.

Error Message %INSTALL-INSTMGR_LIB-7-FILE_CHECK

An install-related file ’[chars]’ failed validity-checking ([chars]), error: [chars]

Explanation A file used by the Install infrastructure failed validity checking. The current install operation, or the Install infrastucture, will not be able to continue successfully.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-FILE_INFO

The Install infrastructure was unable to determine the information about file ’[chars]’, error: [chars]

Explanation The Install infrastructure was unable to access a file. The current install operation, or the Install infrastucture, will not be able to continue successfully.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-FILE_OPEN_FAIL

Failed to open file ’[chars]’, error [chars]

Explanation Failed to open the specified required file, so processing of the current request or operation will halt. The filesystem may be in error, or the Install infrastructure may be behaving incorrectly.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-FILE_READ

The Install infrastructure was unable to read file ’[chars]’, error [chars]

Explanation Failed to read the specified required file, so processing of the current request or operation will halt. The filesystem may be in error, or the Install infrastructure may be behaving incorrectly.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-INFRA_BLOB

The Install infrastructure was returned an error by the blobbify library when [chars], error: [chars]

Explanation The Install infrastructure was unable to access some of the data that it requires, and so the requested operation may not be completed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-INTERNALERR

Internal error: [chars]: [chars]

Explanation An internal software error occurred.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-LIST

The Install infrastructure encountered an error when accessing a list of internal structures. [chars], error: [chars]

Explanation The Install infrastructure encountered an error when accessing a list of internal structures, and so the requested operation may not be completed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-LOAD_PIE

The Install infrastructure was unable to load pie ’[chars]’, error: [chars]

Explanation The Install infrastructure was unable to load a pie file. It will not be able to be used.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-LTRACE_INIT

Could not register tracing, error: [chars]

Explanation Failed to register ltrace context structure. Tracing will not be functioning properly.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-MEMORY

Failed to allocate [dec] bytes of memory

Explanation There is not enough memory to continue with current operations.

Recommended Action Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.

Error Message %INSTALL-INSTMGR_LIB-7-NODE_CLASS_GET

The Install infrastructure was unable to get the class of a node, error: [chars]

Explanation The Install infrastructure was unable to get the class of a node, and so the requested operation may not be completed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-PACKAGE

The Install infrastructure was unable to use package in ’[chars]’ ([chars]), error: [chars]

Explanation The Install infrastructure was unable to access and use a package. It will not be able to be utilised.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-PARAMETER_NULL

One or more parameters were unexpectedly NULL!

Explanation An NULL parameter has been unexpectedly passed to the Install infrastructure. This is a coding error.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-INSTMGR_LIB-7-PATH

Path ’[chars]’: [chars], error: [chars]

Explanation An install path was found to be in error. The current install operation, or the Install infrastucture, will not be able to continue successfully.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-PATH_CLEANUP

Path ’[chars]’: [chars], error: [chars]

Explanation An install path could not be cleaned up or destroyed. This will have no effect for now, but may affect install paths later on.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR_LIB-7-PIE_FORMAT

[chars], error: [chars]

Explanation A pie file contains invalid data, and cannot be used.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-PIE_INFO_CONSTRUCT

The Install infrastructure was unable to construct the information about a pie file, error: [chars]

Explanation The Install infrastructure was unable to use all the contents of a pie file. The current install operation, or the Install infrastucture, will not be able to continue successfully.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-PKG_LOAD

The Install infrastructure encountered an error when attempting to load a package from loadpath ’[chars]’, error: [chars]

Explanation The Install infrastructure encountered an error when loadng a package, and so the requested operation may not be completed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-PLATFORM_TYPE_FAIL

Failed to get platform type in function [chars]. As a result, process instmgr does not have platform type information. Some instmgr execution path may result in failure.

Explanation Failed to get platform type.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-RELOAD_MEMBOOTED_MANAGEMENT_NODE

The requested reload installation is not allowed for a membooted management node

Explanation A reload installation is not allowed to a membooted management node.

Recommended Action Either diskboot, or don’t target installation to a management node when membooted.

Error Message %INSTALL-INSTMGR_LIB-7-STACK

[chars]

Explanation An install operation has failed because of an internal error in the stack logic.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-SYSMGR

An error occurred while the Install infrastructure was interacting with System Manager. [chars], error: [chars]

Explanation An error occurred while the Install infrastructure was interacting with System Manager, and so the requested operation may not be completed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR_LIB-7-TEST_ISSU_RUN_MDR_COMPLETE_SLEEP

Sleeping for [dec] seconds before MDR

Explanation Informs the user how many seconds the node is sleeping before MDRing during a ’test ISSU-run’ operation.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR_LIB-7-TEST_ISSU_RUN_RELOAD_SLEEP

Sleeping for [dec] seconds before reload

Explanation Informs the user how many seconds the node is sleeping before reloading during a ’test ISSU-run’ operation.

Recommended Action No action is required.

INSTMGR Messages

Error Message %INSTALL-INSTMGR-2-AUTO_ABORT_TIMER_EXPIRED

The auto-abort timer started in install operation [dec] has expired. Reloading [chars].

Explanation The auto-abort timer has expired, reloading the router/SDR.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-2-AUTO_ABORT_TIMER_EXPIRING

The auto-abort-timer, started in install operation [dec][chars] expires in [dec] seconds. [chars]

Explanation The auto-abort timer is about to expire.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-2-FAILED_RELOAD_NODE

The primary install director failed to reload the node, error: [chars]

Explanation The installation required a reload of the dSC node, but the reload failed. The software installed will now be in an inconsistent state.

Recommended Action Execute the command ’hw-module location location reload’ for the specified node.

Error Message %INSTALL-INSTMGR-2-INSTALL_CRITICAL_AUTO_ABORT

Critical: Install operation [dec] will auto-abort in [dec] minutes. [chars]

Explanation The install operation will abort in the given time unless the user starts either the accept phase or the complete phase using the supplied instructions. The critical version is shown if the abort timer has less than 30 minutes left on it.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-2-INSTALL_OP_SYS_ERR_GLOBAL_NODES_INCONSISTENT

Error occurred during install operation [dec]: Please collect diagnostic information using ’[chars]’ (details: [chars]). The following nodes are in an inconsistent state: [chars]. Use ’show install log [dec] detail’ for more details.

Explanation A system error occurred during an install operation. This may indicate a transitive problem within the system, a problem with the code or a user error not verified by the install system. The system does not know what software is running on the specified nodes and it may be the case that the software on the nodes cannot operate correctly within its own node or with other nodes in the system.

Recommended Action Check system consistency using ’install verify’. If incorrect behavior is seen then restart processes impacted by the install on the inconsistent nodes (use ’show install log install ID detail’ for a list of impacted processes). If incorrect behavior continues to be seen then reload the inconsistent nodes. Collect diagnostic information about the failure using the specific command and pass it to your TAC representative. Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-2-INSTALL_OP_SYS_ERR_SPECIFIC_NODES_INCONSISTENT

[chars] is in an inconsistent state ([chars])

Explanation Further information supplied to be used in conjunction with the SYSTEM_ERROR_SPECIFIC_NODES_INCONSISTENT_HDR message. One of the nodes possibly now in an inconsistent state with itself and the rest of the system.

Recommended Action Check system consistency using ’install verify’. If incorrect behavior is seen then restart processes impacted by the install on the inconsistent nodes (use ’show install log install ID detail’ for a list of impacted processes). If incorrect behavior continues to be seen then reload the inconsistent nodes. Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-2-INSTALL_OP_SYS_ERR_SPECIFIC_NODES_INCONSISTENT_HDR

Error occurred during install operation [dec]: Please collect diagnostic information using ’[chars]’. Use ’show install log [dec] detail’ for more details.

Explanation A system error occurred during an install operation. This may indicate a transitive problem within the system, a problem with the code or a user error not verified by the install system. The system does not know what software is running on the specified nodes and it may be the case that the software on the nodes cannot operate correctly within its own node or with other nodes in the system.

Recommended Action Check system consistency using ’install verify’. If incorrect behavior is seen then restart processes impacted by the install on the inconsistent nodes (use ’show install log install ID detail’ for a list of impacted processes). If incorrect behavior continues to be seen then reload the inconsistent nodes. Collect diagnostic information about the failure using the specific command and pass it to your TAC representative. Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-2-INSTALL_SYS_ERR_FAILURE

While trying to output information about a system error [chars]during an the install operation, the install subsystem was unable to obtain the data to output: Context: [chars], error: [chars]

Explanation A system error occurred within the install system, possibly during an install operation, but the install code could not output information about the system error because an error occurred within the error output code.

Recommended Action Check system consistency using the admin command ’install verify’. If incorrect behavior is seen then reload the inconsistent nodes using ’hw-module location location reload’. Collect diagnoistc information about the failure using the admin command ’show tech-support install file file’ and pass it to TAC representative.

Error Message %INSTALL-INSTMGR-2-ISM_PD_LIB_INIT_FAIL

Initialization failed [[chars]], error: [chars]

Explanation An error occurred during initialization, causing the process to terminate.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-2-ISM_PD_LIB_INIT_FAIL

Initialization failed [[chars]], error: [chars]

Explanation An error occurred during initialization, causing the process to terminate.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-2-ISSU_OP_ABORT_DSC_SWITCHOVER

An unexpected dSC switchover occurred during ISSU. ISSU operation is being aborted

Explanation During ISSU operation, a dSC switchover occurred unexpectedly thus the current ISSU operation is aborted.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-2-ISSU_OP_ABORT_FABRIC_RELOADED

Node [chars] which is a fabric node was reloaded during ISSU. Thus ISSU operation is being aborted

Explanation During ISSU operation, the specified fabric node was reloaded unexpectedly thus the current ISSU operation is aborted.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-2-ISSU_OP_ABORT_FABRIC_REMOVED

Node [chars] which is a fabric node was removed during ISSU. Thus ISSU operation is being aborted

Explanation During ISSU operation, the specified fabric node removal was detected by the install ISSU infrastructure and thus the current ISSU operation is aborted.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-2-ISSU_OP_ABORT_STANDBY_RELOADED

Node [chars] which is a standby node was reloaded during ISSU. Thus ISSU operation is being aborted

Explanation During ISSU operation, the specified standby node was reloaded unexpectedly thus the current ISSU operation is aborted.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-2-ISSU_OP_ABORT_STANDBY_REMOVED

Node [chars] which is a standby node was removed during ISSU. Thus ISSU operation is being aborted

Explanation During ISSU operation, the specified standby node removal was detected by the install ISSU infrastructure and thus the current ISSU operation is aborted.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-3-ABORT_INCOMPLETE_INSTALL

An incomplete install (request id [dec]) was encountered and aborted.

Explanation A previously requested install operation that was incomplete was attempted to be applied. However the operation was detected as being before any state had changed so was aborted.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-3-ABORT_INCOMPLETE_INSTALL_ADD

An incomplete ’install add’ (request id [dec]) was encountered and aborted.

Explanation A previously requested install add operation was found to be incomplete. The operation has been aborted and install infrastructure has removed any partially installed packages.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-3-AUTO_ABORT_TIMER_RUNNING_WARN

The auto-abort-timer, started in install operation [dec][chars] expires in [dec] minutes. [chars]

Explanation The auto-abort timer is running and soon to expire.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-3-BAD_OP_TYPE

Invalid operation type ([dec]) passed to Install infrastructure

Explanation The function does not support the given install operation.

Recommended Action Contact support.

Error Message %INSTALL-INSTMGR-3-BUILD_TABLE_FAIL

Failed to build Package Dependency table from file ’[chars]’

Explanation Unexpected null string.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-3-CORRUPT_CHECKPOINT

Checkpoint data for the Install process is corrupt. The data will be deleted and the install process restarted. Any install operation in progress will be stopped.

Explanation Checkpoint data for the Install process is corrupt. The data will be deleted and the install process restarted. Any information about any install operation that is in progress has been lost.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-3-FAILED_ENS_INIT

Install director was unable to initialise its event notification service. [chars] failed: [chars]

Explanation The install director was not able to initialise its event notification service. The system will not be able to perform any installs without this initialisation succeeding.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-3-FAILED_ENS_REQUEST

Install director was unable to send an event notification after [dec] attempts, error: [chars]

Explanation The install director was not able to send an event notification. This will cause the system’s install to fail in some way.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-3-INIT

Initialization failed [[chars]], process terminated, error: [chars]

Explanation An error occurred during initialization, causing the process to terminate.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-3-INSTALL_ERROR_BUT_NO_CLI_CONNECTION

Install has encountered an error. User input is required in order to move forward. Use the command ’install operation [dec] attach’ in admin mode to answer the question.

Explanation The incremental install operation has encountered an error. And no ’nopromppt’ is supplied in the activation command. The install would ask the user a question as how to proceed.

Recommended Action Do ’(admin) install attach install_id’, then answer the question.

Error Message %INSTALL-INSTMGR-3-INSTALL_OPERATION_SYSTEM_ERROR_GLOBAL_NODES

Error occurred during install operation [dec]: Please collect diagnostic information using ’[chars]’ (details: [chars]). Use ’show install log [dec] detail’ for more details.

Explanation A system error occurred during an install operation. This may indicate a transitive problem within the system, a problem with the code or a user error not verified by the install system.

Recommended Action Check system consistency using ’install verify’. Reattempt the install operation. If the problem persists collect diagnostic information about the failure using the specific command and pass it to your TAC representative. Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-3-INSTALL_OPERATION_SYSTEM_ERROR_SPECIFIC_NODES

[chars] ([chars])

Explanation Further information supplied to be used in conjunction with the INSTALL_OPERATION_SYSTEM_ERROR_SPECIFIC_NODES_HDR message.

Recommended Action Check system consistency using ’install verify’. Reattempt the install operation. Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-3-INSTALL_OPERATION_SYSTEM_ERROR_SPECIFIC_NODES_HDR

Error occurred during install operation [dec]: Please collect diagnostic information using ’[chars]’. Use ’show install log [dec] detail’ for more details.

Explanation A system error occurred during an install operation. This may indicate a transitive problem within the system, a problem with the code or a user error not verified by the install system.

Recommended Action Check system consistency using ’install verify’. Reattempt the install operation. If the problem persists collect diagnostic information about the failure using the specific command and pass it to your TAC representative. Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-3-INSTALL_OPERATION_USER_ERROR

User error occurred during install operation [dec]. See ’show install log [dec] detail’ for more information.

Explanation Information provided by the user or by binaries referenced by the user command were inaccurrate.

Recommended Action Steps to correct the error are provided in ’show install log install ID detail’. Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-3-INSTALL_SYSTEM_ERROR_GLOBAL_NODES

Error occurred within the install system. Please collect diagnostic information using ’[chars]’ (details: [chars]).

Explanation A system error occurred within the install system, not during an install operation. This may indicate a transitive problem within the system or a problem with the code.

Recommended Action Check system consistency using ’install verify’. If the problem persists collect diagnostic information about the failure using the specific command and pass it to your TAC representative. Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-3-INSTALL_SYSTEM_ERROR_SPECIFIC_NODES

[chars] ([chars])

Explanation Further information supplied to be used in conjunction with the INSTALL_SYSTEM_ERROR_SPECIFIC_NODES_HDR message.

Recommended Action Check system consistency using ’install verify’. If the problem persists collect diagnostic information about the failure using the specific command and pass it to your TAC representative. Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-3-INSTALL_SYSTEM_ERROR_SPECIFIC_NODES_HDR

Error occurred within the install system. Please collect diagnostic information using ’[chars]’.

Explanation A system error occurred within the install system, not during an install operation. This may indicate a transitive problem within the system or a problem with the code.

Recommended Action Check system consistency using ’install verify’. If the problem persists collect diagnostic information about the failure using the specific command and pass it to your TAC representative. Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-3-ISM_PD_LIB_ERROR

Failed to [chars], error: [chars]

Explanation Interpret the error string.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-3-ISM_PD_LIB_ERROR

Failed to [chars], error: [chars]

Explanation Interpret the error string.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-3-ISM_PD_LIB_SPA_RELOADED

Detected reload event on SPA in [chars] during ISSU, this SPA will be placed in disable state for the rest of ISSU operation. After the operation has completed, the SPA will be brought up with the active software.

Explanation The indicated SPA was reloaded during ISSU and is being placed in disable state for the duration of the ISSU operation. This is safety measure to prevent the reload event of this SPA affecting the overall ISSU operation on the system.

Recommended Action The reload event of SPA should be investigated after the ISSU operation if it was not triggered by user using ’hw-module location node reload’ command.

Error Message %INSTALL-INSTMGR-3-ISM_PD_LIB_SPA_RELOADED

Detected reload event on SPA in [chars] during ISSU, this SPA will be placed in disable state for the rest of ISSU operation. After the operation has completed, the SPA will be brought up with the active software.

Explanation The indicated SPA was reloaded during ISSU and is being placed in disable state for the duration of the ISSU operation. This is safety measure to prevent the reload event of this SPA affecting the overall ISSU operation on the system.

Recommended Action The reload event of SPA should be investigated after the ISSU operation if it was not triggered by user using ’hw-module location node reload’ command.

Error Message %INSTALL-INSTMGR-3-ISM_PD_LIB_SPA_SHUT_ERR

Failed to shutdown [chars] SPA [chars] - [chars].

Explanation The shutdown operation to the indicated SPA has failed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-3-ISM_PD_LIB_SPA_SHUT_ERR

Failed to shutdown [chars] SPA [chars] - [chars].

Explanation The shutdown operation to the indicated SPA has failed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-3-ISM_PD_LIB_SPA_UNSHUT_ERR

Failed to unshutdown [chars] SPA [chars] - [chars].

Explanation The unshutdown operation to the indicated SPA has failed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-3-ISM_PD_LIB_SPA_UNSHUT_ERR

Failed to unshutdown [chars] SPA [chars] - [chars].

Explanation The unshutdown operation to the indicated SPA has failed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-3-ISSU_FSM_TIMER_EXPIRED_ABORT

The Install (ISSU/iMDR) operation timed out in the ISSUMgr state [chars] ([dec]). The operation will be aborted.

Explanation The ISSUMgr FSM timed out on some node(s) during the ISSU/iMDR operation and the operation is being aborted.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-3-ISSU_MARKED_NODE_NC

Node [chars] failed to comply to install ISSU infrastructure as it reloaded, in the midst of ISSU. It will be held in MBI until ISSU operation is completed and then will be brought up with the new version of the software

Explanation As part of ISSU operation, the specified node did not comply to ISSU infrastructure as it got reloaded. Thus it will be held in MBI until the current ISSU operation is completed and then will be will be booted with the new version of the software.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-3-ISSU_RELOAD_NODE

Node [chars] is being reloaded by install ISSU infrastructure due to [chars] failure

Explanation As part of ISSU operation, the specified node that was warm reloaded (iMDRed) has encountered the specified failure and thus is being reloaded by the install ISSU infrastructure.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-3-MEMORY_CONDITION

Received a [chars] memory condition during an install operation. The Install Director will restart to free memory for routing applications, but this will abort the operation.

Explanation During a high memory usage install operation, the install director has received a memory state change notification from wdsysmon. In order to allow routing application to continue, the install director will restart to free any memory it is using. However, this will cause the current operation to abort.

Recommended Action This indicates a low memory condition. Once the memory condition has been rectified, run the install operation again. Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.

Error Message %INSTALL-INSTMGR-3-NOMEMORY

Failed to allocate [unsigned int] bytes of memory

Explanation The requested operation could not be accomplished because of a low memory condition.

Recommended Action This indicates a low memory condition. Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.

Error Message %INSTALL-INSTMGR-3-REPLY_MSG_SENDING

Failed to send a reply message to a client, error: [chars]

Explanation An error occurred while sending a reply LWM message to a client. It can be a data or an error number reply.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-3-ROLL_BACK_FAILURE

ISSU abort procedure failed while waiting for [chars] to roll back to previous image. The system will be in an unstable state.

Explanation After the install/ISSU operation is aborted, during roll-back the card group fails to revers back to previous image.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-3-SAM_CERTIFICATE_EXPIRED

SAM certificate expired. Please check system date. Current system date: [chars]

Explanation The SAM certificate expired. This error could also be because the system date is set to a very old data. Check the system data.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-3-SYSDB

Unable to access the system database, error: [chars]

Explanation An error occurred when accessing the system database

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-3-SYSDBREG

Registration with SysDB failed [[chars]], error: [chars]

Explanation An error occurred when registering with the system database

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-3-SYSMGR_SPAWN_SCRIPT_EBUSY

Unable to spawn script via sysmgr even after [dec] retries in [dec] seconds

Explanation Timed out while trying to spawn a script via sysmgr

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-3-TIMER_ABORT

Failed to start timer for request id [dec] - The request has been aborted.

Explanation A timer creation failed for the active request. In order to prevent the potential indefinite blocking of the Install Manager request processor, the request has been aborted.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-3-UNABLE_TO_DETERMINE_PREREQUISITE_ORDERING

Unable to determine the order of two packages with respect to their prerequisite information.

Explanation While trying to determine the order of two packages (or two sets of packages), the packages in question were found to have conflicting prerequisites information. The packages will be ordered by build-time instead.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-4-ABORTING_FORCE_RELOAD_NODE

Aborting LOAD phase of install operation [dec], force reload of node [chars]

Explanation Reload the node while aborting LOAD phase of install issu operation.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-4-ACTIVE_SOFTWARE_COMMITTED_INFO

The currently active software is [chars]

Explanation The currently active software has not yet been ’committed’ to the system. This means that if the system reboots then the committed software will become active. Note that a failover will not cause the committed software to become active.

Recommended Action Verify that the system is operating as expected. Use ’system verify’ to help validate the system. Use ’install verify’ to validate the install sub-system. If the system is operating as expected then execute the ’install commit’ command to commit the active software so that it is used if the system reboots.

Error Message %INSTALL-INSTMGR-4-AUTO_ABORT_TIMER_RUNNING

The auto-abort timer, started in install operation [dec][chars] expires in [dec] minutes. [chars]

Explanation The auto-abort timer is running.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-4-AUTO_ABORT_TIMER_STARTED

[chars] the auto-abort timer for install operation [dec][chars]. The auto-abort timer expires in [dec] minutes. [chars]

Explanation The auto-abort timer has started/resumed.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-4-AUTO_ABORT_TIMER_STOPPED

The auto-abort-timer, started in install operation [dec][chars] has been stopped.

Explanation The auto-abort timer has been stopped.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-4-CALLING_PLATFORM_RELOAD_NODES_ALL

Install manager is about to request a router reload to complete the install operation

Explanation The install manager needs to call the platform API to reload the router to complete the parallel install operation. If the call fails, the user may have to call: reload location all in admin mode.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-4-CALLING_PLATFORM_RELOAD_NODES_SPECIFIC

In order to complete operation [dec] Install manager is about to request the reload of the following nodes [chars]

Explanation The install manager needs to call the platform API to reload the ndoes listed, in order to complete the parallel install operation. If the call fails, the user may have to manually reload each node manually, by calling reload location loc from admin mode

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-4-FAILED_CALL_PLATFORM_RELOAD_NODES_ALL

In order to complete the install operation Install Manager requested the reload of the entire router. The call to reload failed (reason: [chars]). The dSC will be reloaded thereby triggering an indirect router reload

Explanation The Install Manager called the platform API to reload all nodes in order to complete the parallel install operation. The platform call failed, so the dSC is going to be reloaded directly which will trigger a router reload

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-4-FAILED_CALL_PLATFORM_RELOAD_NODES_SPECIFIC

In order to complete operation [dec] Install manager requested the reload of the following nodes [chars]. The call to reload failed (reason: [chars]). Please reload each node separately by calling: reload location loc from admin mode

Explanation The install manager needs to call the platform API to reload the ndoes listed, in order to complete the parallel install operation. The platform call failed, so the user will have to manually reload each node, by calling reload location loc from admin mode

Recommended Action Reload each node in the list manually from admin mode.

Error Message %INSTALL-INSTMGR-4-INSTALL_IS_TO_SUSPEND

Install operation [dec] has been suspended. Use the command ’install resume’ in admin mode to resume the operation.

Explanation The incremental install operation will be suspended indefinitely, at the pre-defined suspension point. User needs to issue ’install resume’ in admin mode in order to resume the operation.

Recommended Action Do ’install resume’ in admin mode, whenever ready.

Error Message %INSTALL-INSTMGR-4-INSTALL_ISSU_AUTO_ABORT_TIMER_NOT_FOUND

Auto-abort timer was expected for ISSU operation [dec], but not found after RUN phase completion.

Explanation Auto-abort timer was expected (per user options specified) but not running after RUN phase.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-4-INSTALL_OPERATION_WARNING

A warning occurred during install operation [dec]. See ’show install log [dec] detail’ for more information.

Explanation The behavior of the install operation may not have been entirely what the user expected.

Recommended Action Details of the possibly unexpected behavior are provided in ’show install log install ID detail’. Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-4-INSTALL_WARNING_AUTO_ABORT

Warning: Install operation [dec] will auto-abort in [dec] minutes. [chars]

Explanation The install operation will abort in the given time unless the user starts either the accept phase or the complete phase using the supplied instructions. The warning version is shown if the abort timer has 30 minutes or more left on it.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-4-ISSU_NODE_BOOT_NOT_ALLOWED

Node [chars] is not allowed to boot during this phase of install operation [dec]. After the operation has completed, the node will be brought up with the active software.

Explanation Node rebooted while ISSU install operation is in progress, it will not be allowed to come up until the operation completes.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-4-ISSU_NODE_BOOT_NOT_ALLOWED_PRE_RUN

Node [chars] is not allowed to boot during this phase of install operation [dec]. After the RUN phase has completed, the node will be brought up with the active software.

Explanation Node rebooted while ISSU install operation is in progress, it will not be allowed to come up until the RUN phase completes.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-4-ISSU_UNEXPECTED_NODE_BOOT

Node [chars] is unexpectedly booting during install operation [dec].

Explanation This node boot is not expected in the given phase of ISSU install, install should abort with an error.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-4-LARGE_INSTALL_HISTORY_LOG

After install operation [unsigned int], the install history log is larger than the recommended maximum size of [unsigned int] kB ([unsigned int] kB). This may have a detrimental effect in later install operations, so it is recommended to delete some old logs using (admin) ’clear install log-history oldest ’.

Explanation The install history logs are larger than the recommended size. Depending on the system and its usage, this can cause replication timeouts during later install operations. By clearing some of the old logs (from install operations unrelated to the current upgrade scenario), these detrimental effects can be mitigated.

Recommended Action Clear some of the install history logs from previous upgrade scenarios. Use (admin) ’show install log’ to determine which logs are from previous upgrade scenarios, and then use the command (admin) ’clear install log-history oldest ’ to delete the oldest sets of logs. If this message is still seen after the clear operation, then more logs must be deleted.

Error Message %INSTALL-INSTMGR-4-LRD_CALL_STILL_TRYING

Install manager has been calling the API [chars] since [chars]; after [dec] tries the call still returns EAGAIN.

Explanation The install manager needs to call some APIs to retrieve information during its initialization. If the information is not retrieved successfully install director will retry after a small time interval until success.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-4-RELOAD_NODE_DELAY

Install director has encountered an unexpected delay ([unsigned int].[unsigned int] seconds in function [chars]) while preparing to reload.

Explanation ’The primary install director takes several seconds doing some processing ’ ’prior to reload, which is not expected. This situation may result in ’ ’a different RP to the current active being elected as the active when ’ ’the system reboots.’

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-4-ROLLBACK_FILE_FAILURE

The creation of a rollback point for install operation [unsigned int] failed (details: [chars]). The operation will continue, but this operation ID cannot be used as a rolback point.

Explanation There was an error when trying to create the loadpath file for this rollback point. The operation will continue successfully (given no other errors), but this point cannot be used as a rollback point.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-4-STANDBY_NOT_READY

Install director found a standby node [chars] not ready, all standby (D)RPs are required to be ready to proceed.

Explanation Install director expected standby nodes to be ready, however, when verifying found at least one that is not ready.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-6-IMDR_COMPLETION_TIMEOUT

iMDR completion timeout: Re-arming the timer for [dec] seconds as still [dec] nodes left (retries left: [dec])

Explanation As part of ISSU operation, iMDR done on LCs has timedout and an extension is being done by install ISSU infrastruture. This is an informational message that iMDR completion has not been seen.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-6-INSTALL_COMPLETE_PHASE_FINISHED

Install operation [dec]: Complete Phase has finished.

Explanation The complete phase of an ISSU operation has finished successfully.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-6-INSTALL_COMPLETE_PHASE_STARTED

Install operation [dec]: Complete Phase has started.

Explanation The complete phase of an ISSU operation has started - another message will be output when the phase finishes.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-6-INSTALL_ISSU_NEXT_COMMAND

Install operation [dec] has not completed yet. Please check - ’(admin) show install request’ to continue with the next phase of the operation.

Explanation The run phase of an ISSU operation has finished successfully. Inform the user the operation has not completed yet.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-6-INSTALL_LOAD_PHASE_FINISHED

Install operation [dec]: Load Phase has finished.

Explanation The load phase of an ISSU operation has finished successfully.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-6-INSTALL_LOAD_PHASE_STARTED

Install operation [dec]: Load Phase has started.

Explanation The load phase of an ISSU operation has started - another message will be output when the phase finishes.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-6-INSTALL_OPERATION_ABORTED

Install operation [dec] aborted

Explanation An install operation was aborted by the system. This is usually due to the Install Director restarting or an RP failover during the initial phase of an install operation.

Recommended Action Retry the operation. Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-6-INSTALL_OPERATION_ABORTING_ON_ERROR

Aborting install operation [dec] by [chars] due to a system error.

Explanation An error occurred in the ISSU install operation, and the operation will be aborted using the stated method to recover the system back to it’s running state.

Recommended Action Retry the operation. Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-6-INSTALL_OPERATION_CANCELLED

Install operation [dec] cancelled by user ’[chars]’

Explanation An install operation was cancelled via a user prompt. Use ’show install log install ID detail’ for more details.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-6-INSTALL_OPERATION_COMPLETED_SUCCESSFULLY

Install operation [dec] completed successfully

Explanation An install operation has completed successfully.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-6-INSTALL_OPERATION_COMPLETED_WITH_FAILURE

Install operation [dec] completed with failure

Explanation An install operation completed with error. Use ’show install log install ID detail’ for more details.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-6-INSTALL_OPERATION_FAILED

Install operation [dec] failed

Explanation An install operation failed. Use ’show install log install ID detail’ for more details.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-6-INSTALL_OPERATION_STARTED

Install operation [dec] ’[chars]’ started by user ’[chars]’

Explanation An install operation has been started - another message will be displayed when it is finished.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-6-INSTALL_OPERATION_USER_ABORTED

Install operation [dec] aborted by user ’[chars]’

Explanation An install operation was aborted by a user.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-6-INSTALL_RESUMED

Install operation [dec] has been resumed.

Explanation The install operation has been resumed after pausing for user input.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-6-INSTALL_RUN_PHASE_FINISHED

Install operation [dec]: Run Phase has finished.

Explanation The run phase of an ISSU operation has finished successfully.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-6-INSTALL_RUN_PHASE_STARTED

Install operation [dec]: Run Phase has started.

Explanation The run phase of an ISSU operation has started - another message will be output when the phase finishes.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-6-ISM_PD_LIB_RELOAD_DATA

[chars] is being reloaded dunring iMDR because its partner [chars] has reloaded

Explanation This message is seen during ISSU/iMDR if service processor on the linecard reloads and the corresponding CPU on the linecards must be reloaded as well.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-6-ISM_PD_LIB_RELOAD_DATA

[chars] is being reloaded dunring iMDR because its partner [chars] has reloaded

Explanation This message is seen during ISSU/iMDR if service processor on the linecard reloads and the corresponding CPU on the linecards must be reloaded as well.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-6-ISM_PD_LIB_SPA_SHUTDOWN

Initiating shutdown operation to [chars] SPA in [chars]

Explanation The shutdown operation is being performed on the indicated SPA.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-6-ISM_PD_LIB_SPA_SHUTDOWN

Initiating shutdown operation to [chars] SPA in [chars]

Explanation The shutdown operation is being performed on the indicated SPA.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-6-ISM_PD_LIB_SPA_UNSHUTDOWN

Initiating un-shutdown operation to [chars] SPA in [chars]

Explanation The shutdown operation is being performed on the indicated SPA.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-6-ISM_PD_LIB_SPA_UNSHUTDOWN

Initiating un-shutdown operation to [chars] SPA in [chars]

Explanation The shutdown operation is being performed on the indicated SPA.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-6-ISSU_DATA

ISSU in progress. Percentage done: [dec].[dec], State info: [dec] nodes-left: [dec]

Explanation This message is seen during ISSU after switchover or instdir process restart The ISSUMgr is registering with checkpoint and found existing data. This is expected in the RUN phase of ISSU operation where a switchover happens or when instdir process restarts in any phase of ISSU and is not an error condition.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-6-ISSU_DSC_SWITCHOVER

Initiating dSC switchover as part of the ISSU operation. Percentage done: [dec].[dec], State info: [dec] (rc [hex])

Explanation The ISSUMgr is doing dSC node switchover as part of the ISSU operation. This is expected in the RUN phase of ISSU operation and is not an error condition.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-6-ISSU_FSM_TIMER_EXPIRED

The Install (ISSU/iMDR) operation timed out in the ISSUMgr state [chars] ([dec]).

Explanation The ISSUMgr FSM timed out on some node(s) during the ISSU/iMDR operation.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-6-ISSU_NODE_OUT_OF_MBI

Node [chars] which was WARM reloaded will now be brought out of MBI (new version) as part of ISSU operation

Explanation As part of ISSU operation, the specified node that was warm reloaded (iMDRed) will now be brought out of MBI to XR RUN in the new version of the software.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-6-ISSU_NOT_RELOADING_NODE

Node [chars] encountered [chars] failure, However the install ISSU infrastructure is NOT reloading the node as on-abort no-reload is set

Explanation As part of ISSU operation, the specified node has encountered the mentioned failure but the node is not being reloaded by the install ISSU infrastructure as the debug flag is set.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-6-ISSU_ON_ABORT_NO_RELOAD_INSTDIR

The Install (ISSU) operation [dec] was aborted but, the on-abort no-reload option was set for the install hence, no abort related recovery or clean-up will be performed.

Explanation When initiating the ISSU operation, the user specified the on-abort no-reload option. This message indicates that on abort, no recovery or clean up will be performed. The user has indicated ’on-abort no-reload’ hence, no recovery will be performed as part of abort. This is a non-error condition.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-6-ISSU_ON_ABORT_NO_RELOAD_ISM

The Install ISSU operation was aborted in the ISSUMgr state [chars] ([dec]). However, the on-abort no-reload option was set for the install hence, no abort related reloads will be performed by ISSUMgr.

Explanation When initiating the ISSU operation, the user specified the on-abort no-reload option. This message indicates that on abort, no recovery will be done by ISSUMgr. The user has indicated ’on-abort no-reload’ hence, no abort actions will be performed as part of abort. This is a non-error condition.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-6-ISSU_PHASE_INFO

Install ISSU [chars] phase completed, waiting for [chars] phase to start

Explanation After an ISSU operation was initiated, the install infrastructure goes thru internal sub phases. This message indicates that a particular sub phase is done and within install infrastructure the next phase is being waited for.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-6-ISSU_STATE_MACHINE_FROZEN

Install ISSU state machine is now FROZEN in state [chars] ([dec]). Waiting for user to unfreeze (Line [dec]).

Explanation When initiating the ISSU operation, the user specified that the install infrastructure should freeze the ISSU state machine in every state before transitioning to the next state. The operation will not continue until the user either indicates that install unfreeze the state machine using the supplied command (run ismdbg -T) or clear the freeze of the state machine using the supplied command (run ismdbg -C).

Recommended Action Unfreeze the ISSU state machine using run ismdbg -T or clear the freezing using run ismdbg -C.

Error Message %INSTALL-INSTMGR-6-ISSU_STATE_MACHINE_THAWED

Install ISSU state machine is now THAWed in state [chars] ([dec]) and will continue transitioning to the next state (Line [dec])

Explanation When initiating the ISSU operation, the user specified that the install infrastructure should freeze the ISSU state machine in every state before transitioning to the next state. This message indicates that the user has indicated install infrastructure to proceed with the state transitioning. The user has indicated to unfreeze from the current ISSU state. This is a non-error condition.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-6-NODE_BOOT_OPTIONS

Node [chars] is booting with boot option ’[chars]’.

Explanation This message indicates the boot options of the specified node.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-6-NODE_BOOT_OPTIONS_CLEAR

The boot options of node [chars] were cleared.

Explanation The boot options of the specified node are cleared when the node preparation is complete.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-6-PAUSED_AT_CONFIG_LOCK

Install operation [unsigned int] is pausing before the config lock is applied. Apply any additional config before resuming the operation using ’[chars]install operation [unsigned int] complete’.

Explanation When initiating the operation, the user specified that the install infrastructure should pause before locking the config for the first time. The operation will not continue until the user indicates that it is safe to do so using the supplied command.

Recommended Action Either follow the command given, or attach to the operation synchronously for further details.

Error Message %INSTALL-INSTMGR-6-PAUSED_BEFORE_RELOAD

Install operation [unsigned int] is pausing before reloading any nodes for this operation. Complete any necessary checks before resuming the operation using ’[chars]install operation [unsigned int] complete’.

Explanation When initiating the operation, the user specified that the install infrastructure should pause before doing any reloads. The operation will not continue until the user indicates that it is safe to do so using the supplied command.

Recommended Action Either follow the command given, or attach to the operation synchronously for further details.

Error Message %INSTALL-INSTMGR-6-WAIT_FOR_STANDBY

Install director is waiting for the standby RP to be ready.

Explanation Install director has reloaded the standby or has switched over. Now it is waiting for the standby RP to be ready.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-6-WAIT_FOR_TARGET_NODES

Install director is waiting for Install helpers on the reloaded nodes to be ready.

Explanation Install director has triggered the reload software change on the target nodes. Now it is waiting for the Install helpers on the reloaded nodes to come up and ready to receive messages.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-7-DSC_MIGRATED

dSC and install director has migrated to a new head.

Explanation An unexpected dSC migration has happened. The install manager detects this condition and also finds it may continue.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-7-FAILED_OUTPUT_ERROR

Failed to output user error message concerning install operation [dec] (details: [chars])

Explanation A user error occurred but failed to be output to the user.

Recommended Action Repeat the operation. Consult the release-notes if applicable.

Error Message %INSTALL-INSTMGR-7-FAILED_OUTPUT_USEFUL_INFORMATION

Failed to output useful information concerning install operation [dec] (details: [chars])

Explanation Useful information was available but failed to be output to the user.

Recommended Action Repeat the operation. Consult the release-notes if applicable.

Error Message %INSTALL-INSTMGR-7-FAILED_OUTPUT_WARNING

Failed to output a warning concerning install operation [dec] (details: [chars])

Explanation A warning occurred but failed to be output to the user.

Recommended Action Repeat the operation. Consult the release-notes if applicable.

Error Message %INSTALL-INSTMGR-7-FAILMSG

Failed to [chars], error: [chars]

Explanation Interpret the error string.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-7-FILE_OPEN_FAIL

Failed to open file ’[chars]’, error: [chars]

Explanation Failed to open the specified file.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-7-INTERNALERR

Internal error: [chars]

Explanation An internal software error occurred.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-7-LTRACE_INIT

Could not register tracing, error: [chars]

Explanation Failed to register ltrace context structure. Tracing will not be functioning properly.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-7-NO_LOG_STORED

Failed to store log information for install operation: [dec] (details: [chars])

Explanation The install operation normally stores the result of the install operation for the ’show install log install ID detail’ command to use. However, this was not possible for the reason given.

Recommended Action Use the syslogs for success/failure of the operation.

Error Message %INSTALL-INSTMGR-7-NULL_PTR

Unexpected null pointer passed to Install infrastructure

Explanation Unexpected parameter value passed to function.

Recommended Action Contact support.

Error Message %INSTALL-INSTMGR-7-PATH

Path ’[chars]’: [chars], error: [chars]

Explanation An install path was found to be in error. The current install operation, or the Install infrastucture, will not be able to continue successfully.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-7-RDS_SYNC_WAIT

Install director is still waiting for the initial RDS sync to complete (waited [unsigned int] seconds so far)

Explanation The install director is not able to continue its initialization until the initial RDS sync from the admin install director to the local install helper process has completed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-7-RELOAD_NODE_INFO

The primary install director will now restart this node using ’[chars]’

Explanation The installation required a reload of the pID’s node, and this is now going ahead.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-7-REQ_MSG_PROCESSING

Failed to process a request message while [chars], error: [chars]

Explanation An error occurred during processing of a LWM message from a client.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-7-REQUEST_RETRIEVE

Failed to retrieve request from request queue [[chars]].

Explanation The request processor thread failed to obtain a request from the request queue.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-INSTMGR-7-RESUME_INCOMPLETE_INSTALL

An incomplete install (request id [dec]) was encountered - attempting to resume the install

Explanation An incomplete install was encountered - we will attempt to resume the install.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-7-SOFTWARE_CHANGE_RELOAD

Software change transaction [unsigned int] will reload affected nodes

Explanation The requested operation requires that nodes be reloaded for the software change to take affect. The install infrastructure will automatically reload nodes with files that are removed, added or modified by the software change.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-7-SWITCHOVER_DATA_LOST

Critical switchover data is not present. The install operation is proceeding.

Explanation After switching over, the data w.r.t the switchover are not available. This could be due to data loss or unplanned switchover. The install manager detects this condition and also finds it may continue.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-7-TEST_ISSU_RUN_SWITCHOVER_SLEEP

Sleeping for [dec] seconds before switchover

Explanation Informs the user how many seconds the dLRSC is sleeping before switching over during a ’test ISSU-run’ operation.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-7-TIMEOUT_ALMOST_EXPIRED

Warning: The timeout for processing the install message ’[chars]’ almost expired (available time: [unsigned int] secs, spare time: [unsigned int] secs)

Explanation The timeout associated with an install message was close to expiring. This is a non-error condition.

Recommended Action No action is required.

Error Message %INSTALL-INSTMGR-7-TIMER

Failed to start timer for request id [dec] - This entry will not be automatically removed.

Explanation A timer creation failed, which means that the information for the request will not automatically be removed.

Recommended Action The client must delete the request in order for it to be removed.

Error Message %INSTALL-INSTMGR-7-UNKNOWN_ERROR_TYPE

An unknown error type ([dec]) was received for install [chars] message

Explanation An incorrect parameter was passed to the error reporting function. The errors for this install operation will not have been reported correctly.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

INSTREPL Messages

Error Message %INSTALL-INSTREPL-7-DOWNLOADED_BADLY_SIZED_FILE

Downloaded a file with an unexpected size: [chars].

Explanation A file was downloaded whose size was unexpectedly zero, or was different to the size recorded in the file meta-data.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information. Run ’install verify repair’ on RP and DRP nodes.

Error Message %INSTALL-INSTREPL-7-DOWNLOADED_BADLY_SIZED_FILE_FROM_NODE

Downloaded a file from [chars] with an unexpected size: [chars].

Explanation A file was downloaded whose size was unexpectedly zero, or was different to the size recorded in the file meta-data.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information. Run ’install verify repair’ on the source node.

Error Message %INSTALL-INSTREPL-7-FILE_OPEN_FAILED

Failed to open file ’[chars]’ while creating a file stream: [chars].

Explanation A file could not be opened from this node when as a file stream was being constructed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information. Run ’install verify repair’ on RP and DRP nodes.

IOR Messages

Error Message %INSTALL-IOR-7-INTERNALERR

Internal error: [chars]

Explanation An internal software error occurred.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-IOR-7-LTRACE_INIT

Could not register tracing, error: [chars]

Explanation Failed to register ltrace context structure. Tracing will not be functioning properly.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-IOR-7-NOMEMORY

Failed to allocate [unsigned int] bytes of memory

Explanation The requested operation could not be accomplished because of a low memory condition.

Recommended Action This indicates a low memory condition. Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.

Error Message %INSTALL-IOR-7-NULL_PTR

Unexpected null pointer passed to Install infrastructure

Explanation Unexpected parameter value passed to function.

Recommended Action Contact support.

LIBINST_DEBUG Messages

Error Message %INSTALL-LIBINST_DEBUG-3-INIT

Cannot initialize debugging, error: [chars]

Explanation There is a problem with the system infrastructure - perhaps the communication infrastructure has not yet stabilised. The process which encountered this problem will automatically restart. If other processes exhibiting similar behaviour, this is a system-wide issue.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBINST_DEBUG-3-INTERNAL

The Install infrastructure encountered an internal error

Explanation The Install infrastructure has reached an unexpected state. Operations will continue, but the logging and debugging capabilities of the Install infrastructure may not function as expected.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBINST_DEBUG-3-MUTEX

Failed to [chars] mutex, error [chars].

Explanation To be filled in later

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBINST_DEBUG-4-CERR_REGISTER_DLL

Could not register dll ’[chars]’ with error services, error: [chars]

Explanation The error services failed to register the errors of the specified DLL. The system will continue to operate, but error or warning messages displayed to the customer may not be complete.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

LIBNOTIFY Messages

Error Message %INSTALL-LIBNOTIFY-7-ARCH_NOT_SUPPORTED

Function is not supported on this architecture.

Explanation This function cannot be called on the current platform.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-LIBNOTIFY-7-BAD_TOOLS_VERSION

Tools version does not match data! Tools equals [unsigned int].[unsigned int], Data equals [unsigned int].[unsigned int].

Explanation The tooling version does not match the installed package. The operation will not be able to proceed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-BLOBBIFIER_ERROR

Blobbifier rejected item #[dec].

Explanation An invalid parameter may have been unexpectedly passed to the Install infrastructure. This is a coding error. The current request or operation will not be completed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-CANNOT_GET_BLOB_SIZE_IN_A2STRUCT

Cannot get blob size! Item #[unsigned int].

Explanation An invalid parameter has been unexpectedly passed to the Install infrastructure. This is a coding error. The current request or operation will not be completed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-CANNOT_GET_BLOB_SIZE_IN_STRUCT

Cannot get blob size! Item #[unsigned int].

Explanation An invalid parameter has been unexpectedly passed to the Install infrastructure. This is a coding error. The current request or operation will not be completed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-CANNOT_GET_PROCNAME

Cannot get name of calling process (pid equals [dec])

Explanation A process’ name cannot be determined, so the current request or operation will not be able to proceed successfully.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-DEBLOBBIFIER_ERROR

Deblobbifier rejected item #[dec].

Explanation An invalid parameter may have been unexpectedly passed to the Install infrastructure. This is a coding error. The current request or operation will not be completed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-EVENT_CONN_CREATE

Cannot create event connection manager, error: [chars]

Explanation The library failed to create a connection for registering for install notifications.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-EVENT_CONN_NOTIFY

Cannot register for notifications on connection, error: [chars]

Explanation The library failed to register for notifications on a connection.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-EVENT_CONN_OPEN

Cannot open connection, error: [chars]

Explanation The library failed to open a connection for registering for install notifications.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-FAILED_INIT_LTRACE

Failed to initialise trace buffers, error: [chars]

Explanation The install notification library was unable to initialise the trace buffer.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-LIBNOTIFY-7-INTERNAL

Internal error

Explanation The Install infrastructure has encountered an unexpected state, and will not be able to continue operating successfully.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-INTERNAL_DATA_INCONSISTENCY

Internal data consistency error

Explanation The Install infrastructure has encountered an unexpected state, and will not be able to continue operating successfully.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-ITEM_NOT_FOUND

Unable to find item.

Explanation An invalid parameter has been unexpectedly passed to the Install infrastructure. This is a coding error. The current request or operation will not be completed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-LIST_IS_FULL

Unable to add element to list. List is full (contains [unsigned int] elements).

Explanation The Install infrastructure has encountered an unexpected state, and will be unable to process the current request or operation

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-LIST_ITEM_NOT_FOUND

Unable to find item [hex] in list.

Explanation An invalid parameter has been unexpectedly passed to the Install infrastructure. This is a coding error. The current request or operation will not be completed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-MEMORY

Unable to allocate [unsigned int] bytes of memory

Explanation The system is running out of memory and was not able to allocate sufficient memory to carry out the requested operation

Recommended Action Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.

Error Message %INSTALL-LIBNOTIFY-7-NOT_A_MANAGEMENT_NODE

Operation is allowed only on a Management Node

Explanation A function available only on management nodes was called on a non-management node.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-LIBNOTIFY-7-PARAMETER_BAD_EVENT

Event parameter value is bad ([unsigned int]).

Explanation An invalid parameter has been unexpectedly passed to the Install infrastructure. This is a coding error. The current request or operation will not be completed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-PARAMETER_BAD_TRANSID

Transaction ID parameter value is bad ([unsigned int]).

Explanation An invalid parameter has been unexpectedly passed to the Install infrastructure. This is a coding error. The current request or operation will not be completed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-PARAMETER_DYNAMIC_TYPE_CHECK_FAILURE

Dynamic type checking revealed that a pointer parameter referenced an object of wrong type.

Explanation An invalid parameter has been unexpectedly passed to the Install infrastructure. This is a coding error. The current request or operation will not be completed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-PARAMETER_INCOMPLETE

String parameter is incomplete.

Explanation An invalid parameter has been unexpectedly passed to the Install infrastructure. This is a coding error. The current request or operation will not be completed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-PARAMETER_MISSING_BLOBBIFIER

Blobbifier for type not provided.

Explanation An invalid parameter has been unexpectedly passed to the Install infrastructure. This is a coding error. The current request or operation will not be completed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-PARAMETER_MISSING_OR_NULL

Parameter #[dec] of the parameter list is NULL or missing.

Explanation An invalid parameter has been unexpectedly passed to the Install infrastructure. This is a coding error. The current request or operation will not be completed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-PARAMETER_NULL

One or more parameters were unexpectedly NULL!

Explanation An invalid parameter has been unexpectedly passed to the Install infrastructure. This is a coding error. The current request or operation will not be completed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-PARAMETER_RANGE

A parameter has been passed with a value outside the expected range.

Explanation An invalid parameter has been unexpectedly passed to the Install infrastructure. This is a coding error. The current request or operation will not be completed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-PARAMETER_REFERENCES_NULL

A non-NULL parameter unexpectedly referenced a NULL pointer.

Explanation An invalid parameter has been unexpectedly passed to the Install infrastructure. This is a coding error. The current request or operation will not be completed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-PARAMETER_WRONG_BLOB_TYPE

An invalid parameter type ([unsigned int]) was encountered.

Explanation An invalid parameter has been unexpectedly passed to the Install infrastructure. This is a coding error. The current request or operation will not be completed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-RESOURCE_LOCKED

Unable to acquire write lock on resource before timeout occurred

Explanation This may be a resource issue, or the Install infrastructure may be behaving incorrectly. The current request or operation cannot be completed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-SYSDB_BIND

The Install infrastructure was unable to connect to the system database, error: [chars]

Explanation The communications infrastructure may not yet be up. If this error persists, the Install infrastructure may not be able to operate

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-SYSDB_COMMIT

Cannot complete the transaction of items for an operation, error: [chars]

Explanation The current operation could not complete the transaction of items which are needed to activate it.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-SYSDB_DELETE

Cannot delete data from the system database, error: [chars]

Explanation This may not affect the current request or operation, but subsequent operations may be affected.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-SYSDB_GET

Cannot retrieve data from the system database, error: [chars]

Explanation The Install infrastructure was unable to obtain some information which it requires to complete the current request or operation.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-SYSDB_LIST

Cannot retrieve data from the system database, error: [chars]

Explanation The Install infrastructure was unable to obtain some information which it requires to complete the current request or operation.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-SYSDB_NOTIFICATION_UNREGISTER

Cannot unregister with system database for notification, error: [chars]

Explanation The notification services from the system database failed to shut down. This will not have any adverse effect on the running of the box.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-SYSDB_SET

Cannot set item in system database, error: [chars]

Explanation The Install infrastructure was unable to write some information which is required to complete the current request or operation.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-SYSDB_START

Cannot begin the transaction of items for an operation, error: [chars]

Explanation The current operation could not start the transaction of items which are needed to activate it.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-SYSDB_UNBIND

Cannot disconnect from the system database, error: [chars]

Explanation The connection to the system database failed to shut down. This will not have any adverse effect on the running of the box.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-LIBNOTIFY-7-SYSMGR_TROUBLE

SysMgr has failed to respond to a software change within [dec] seconds. Continuing to wait, node may require a reload...

Explanation SysMgr appears to have become unresponsive, potentially requiring operator intervention.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-LIBNOTIFY-7-TIMEOUT_RESET_LIMIT

Too many timeout resets. Reset request refused.

Explanation The maximum number of time extensions to the current install command have already been granted, so the current request for an extension is denied.

Recommended Action No action is required.’

Error Message %INSTALL-LIBNOTIFY-7-TYPE_MISMATCH_FOR_KEY

Incorrect type found for key.

Explanation An invalid parameter has been unexpectedly passed to the Install infrastructure. This is a coding error. The current request or operation will not be completed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

LOADPATH_UPGRADE Messages

Error Message %INSTALL-LOADPATH_UPGRADE-7-CANT_ACTIVATE_ON_NODE_TYPES

Package ’[chars]’ only supports nodes of type [chars] and can’t be activated on nodes of type [chars]

Explanation Instructions in package conflict with requested operation.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-LOADPATH_UPGRADE-7-NULL_PTR

Unexpected NULL pointer passed to the Install infrastructure by a client

Explanation Unexpected parameter value passed to function.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-LOADPATH_UPGRADE-7-PACKAGE_SUPPORTS_NO_NODE_TYPES

Package ’[chars]’ supports no node types

Explanation Instructions in package list no node types for which the package can be activated.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

LOADPATH Messages

Error Message %INSTALL-LOADPATH-3-CERR_REGISTER_DLL

Could not register dll ’[chars]’ with error services: [chars]

Explanation The error services failed to register the errors of the specified DLL. The system will continue to operate, but error or warning messages displayed to the customer may not be complete.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-LOADPATH-3-LIB_INIT

Could not initialize library, error: [chars]

Explanation Failed to initialize the library. The system may not function properly.

Recommended Action *SUPPORT*

Error Message %INSTALL-LOADPATH-3-LTRACE_INIT

Could not register tracing, error: [chars]

Explanation Failed to register ltrace context structure. Tracing will not be functioning properly.

Recommended Action *SUPPORT*

Error Message %INSTALL-LOADPATH-7-CORRUPT_ARG

Corrupt parameter passed to the Install infrastructure by a client

Explanation Value of a parameter passed to function appears to be corrupt. The current request or operation may not be carried out.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-LOADPATH-7-CORRUPT_LDPATH

Error on line [dec] of ldpath file ’[chars]’: [chars]%s

Explanation Either the installation is corrupt, or the Package infrastructure is behaving incorrectly. Processing of the current operation will halt.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-LOADPATH-7-EMPTY_LOADPATH_STR

Can’t load paths from ’[chars]’: ldpath string is ’’ on line [unsigned int], buf: [chars]

Explanation An intermittent error occurred for which the root cause is not yet known. The system will continue working correctly. However, the information from the error message will be very useful for tracking down and fixing the bug.

Recommended Action *SUPPORT*

Error Message %INSTALL-LOADPATH-7-FAILED_REMOVE_IGNORE_COMMIT_LDPATH_FILE

Failed to remove the ignore commit ldpath file ’[chars]’ ([chars])

Explanation An attempt to remove the ignore commit ldpath file failed. This could be due to a file system error. The result of this failure is that committed install information will not be interpreted correctly.

Recommended Action *SUPPORT*

Error Message %INSTALL-LOADPATH-7-FILE_CLOSE_FAIL

Failed to close file ’[chars]’, error: [chars]

Explanation Either the file system is in error, or the loadpath infrastructure is behaving incorrectly. A file involved in the current request or operation could not be closed. This will not affect the current operation, but subsequent operations may be affected.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-LOADPATH-7-FILE_OPEN_FAIL

Failed to open file ’[chars]’, error: [chars]

Explanation Either the file system is in error, or the loadpath infrastructure is behaving incorrectly. A file required for carrying out the current request or operation could not be opened, so processing of the operation will halt.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-LOADPATH-7-FILE_READ_FAIL

Failed to read from file ’[chars]’, error: [chars]

Explanation Either the file system is in error, or the loadpath infrastructure is behaving incorrectly. A file required for carrying out the current request or operation could not be read, so processing of the operation will halt.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-LOADPATH-7-FILE_RENAME_FAIL

Failed to rename file from ’[chars]’ to ’[chars]’, error: [chars]

Explanation Either the file system is in error, or the loadpath infrastructure is behaving incorrectly. A file required for carrying out the current request or operation could not be moved, so processing of the operation will halt.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-LOADPATH-7-FILE_SEEK_FAIL

Failed to go to specific position in file ’[chars]’, error: [chars]

Explanation Either the file system is in error, or the loadpath infrastructure is behaving incorrectly. A file required for carrying out the current request or operation could not be read, so processing of the operation will halt.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-LOADPATH-7-NULL_PTR

Unexpected NULL pointer passed to the Install infrastructure by a client

Explanation An internal error has occurred in an application that has caused it to pass invalid data to the Package infrastructure. The current request or operation may not be carried out.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-LOADPATH-7-PACKAGE_OUTPUT_SORT

Failed to sort packages correctly, error: [chars]

Explanation The sorting algorithm used for sorting packages that are to be output using a ’show install active’ type command, failed to perform correctly. Although the packages will be output, they may not be in the standard order.

Recommended Action *NONE*

PKG_PLAT_MEM_CACHE Messages

Error Message %INSTALL-PKG_PLAT_MEM_CACHE-7-NULL_PTR

An invalid (NULL) parameter was passed to the packaging infrastructure

Explanation An internal error has occurred in an application causing it to send invalid data to the packaging infrastructure. The current request or operation may not be carried out.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

PKG_PLAT Messages

Error Message %INSTALL-PKG_PLAT-7-INTERNALERR

Internal error: [chars]

Explanation An internal software error occurred.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG_PLAT-7-INTERNALERR

Internal error: [chars]

Explanation An internal software error occurred.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG_PLAT-7-IO_FAIL

The packaging infrastructure was unable to carry out an I/O operation to a file ([chars]), error: [chars]

Explanation Failed to read or write to the specified file, which is required to proceed further. The current request or operation may not be carried out.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG_PLAT-7-IO_FAIL

The packaging infrastructure was unable to carry out an I/O operation to a file ([chars]), error: [chars]

Explanation Failed to read or write to the specified file, which is required to proceed further. The current request or operation may not be carried out.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG_PLAT-7-IO_FAIL

The packaging infrastructure was unable to carry out an I/O operation to a file ([chars]), error: [chars]

Explanation Failed to read or write to the specified file, which is required to proceed further. The current request or operation may not be carried out.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG_PLAT-7-MY_NODE_TYPE

The packaging infrastructure was unable to determine the type of the current node: [chars]

Explanation Either the card type is invalid, or the infrastructure is behaving incorrectly. The current request or operation may not be carried out.

Recommended Action Upgrade to latest OS release. Check for unsupported hardware.

Error Message %INSTALL-PKG_PLAT-7-MY_NODE_TYPE

The packaging infrastructure was unable to determine the type of the current node: [chars]

Explanation Either the card type is invalid, or the infrastructure is behaving incorrectly. The current request or operation may not be carried out.

Recommended Action Upgrade to latest OS release. Check for unsupported hardware.

Error Message %INSTALL-PKG_PLAT-7-NO_MEM

Failed to allocate [unsigned int] bytes of memory

Explanation The requested operation could not be accomplished because of a low memory condition.

Recommended Action This indicates a low memory condition. Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.

Error Message %INSTALL-PKG_PLAT-7-NO_MEM

Failed to allocate %zu bytes of memory

Explanation The requested operation could not be accomplished because of a low memory condition.

Recommended Action This indicates a low memory condition. Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.

Error Message %INSTALL-PKG_PLAT-7-NO_MEM

Failed to allocate [unsigned int] bytes of memory

Explanation The requested operation could not be accomplished because of a low memory condition.

Recommended Action This indicates a low memory condition. Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.

Error Message %INSTALL-PKG_PLAT-7-NO_MEM

Failed to allocate [unsigned int] bytes of memory

Explanation The requested operation could not be accomplished because of a low memory condition.

Recommended Action This indicates a low memory condition. Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.

Error Message %INSTALL-PKG_PLAT-7-NULL_PTR

An invalid (NULL) parameter was passed to the packaging infrastructure

Explanation An internal error has occurred in an application causing it to send invalid data to the packaging infrastructure. The current request or operation may not be carried out.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG_PLAT-7-NULL_PTR

An invalid (NULL) parameter was passed to the packaging infrastructure

Explanation An internal error has occurred in an application causing it to send invalid data to the packaging infrastructure. The current request or operation may not be carried out.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG_PLAT-7-NULL_PTR

An invalid (NULL) parameter was passed to the packaging infrastructure

Explanation An internal error has occurred in an application causing it to send invalid data to the packaging infrastructure. The current request or operation may not be carried out.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG_PLAT-7-NULL_PTR

An invalid (NULL) parameter was passed to the packaging infrastructure

Explanation An internal error has occurred in an application causing it to send invalid data to the packaging infrastructure. The current request or operation may not be carried out.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG_PLAT-7-OPEN_FAIL

The packaging infrastructure was unable to open a file ([chars]), error: [chars].

Explanation Failed to open the specified file, which is required to proceed further. The request or operation may not be carried out.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG_PLAT-7-OPEN_FAIL

The packaging infrastructure was unable to open a file ([chars]), error: [chars].

Explanation Failed to open the specified file, which is required to proceed further. The request or operation may not be carried out.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG_PLAT-7-OPEN_FAIL

The packaging infrastructure was unable to open a file ([chars]), error: [chars].

Explanation Failed to open the specified file, which is required to proceed further. The request or operation may not be carried out.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG_PLAT-7-OPEN_FAIL

The packaging infrastructure was unable to open a file ([chars]), error: [chars].

Explanation Failed to open the specified file, which is required to proceed further. The request or operation may not be carried out.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG_PLAT-7-UNKNOWN_NODE_TYPE

The packaging infrastructure was unable to determine the type of a card ([hex])

Explanation Either the card type is invalid, or the infrastructure is behaving incorrectly. The current request or operation may not be carried out.

Recommended Action Upgrade to latest OS release. Check for unsupported hardware.

Error Message %INSTALL-PKG_PLAT-7-UNKNOWN_NODE_TYPE

The packaging infrastructure was unable to determine the type of a card ([hex])

Explanation Either the card type is invalid, or the infrastructure is behaving incorrectly. The current request or operation may not be carried out.

Recommended Action Upgrade to latest OS release. Check for unsupported hardware.

Error Message %INSTALL-PKG_PLAT-7-UNKNOWN_NODE_TYPE

The packaging infrastructure was unable to determine the type of a card ([hex])

Explanation Either the card type is invalid, or the infrastructure is behaving incorrectly. The current request or operation may not be carried out.

Recommended Action Upgrade to latest OS release. Check for unsupported hardware.

Error Message %INSTALL-PKG_PLAT-7-UNKNOWN_NODE_TYPE

The packaging infrastructure was unable to determine the type of a card ([hex])

Explanation Either the card type is invalid, or the infrastructure is behaving incorrectly. The current request or operation may not be carried out.

Recommended Action Upgrade to latest OS release. Check for unsupported hardware.

PKG Messages

Error Message %INSTALL-PKG-3-CORRUPT_INSTALL_FILE

Install file ’[chars]’ is corrupted

Explanation An install file is corrupt. This may affect the system in a number of ways including preventing nodes from booting and preventing install operations.

Recommended Action First attempt to repair the file using ’install verify repair’, this is this least impactful operation. If that is unable to repair the file then if possible ’install remove’ the package associated with the file and then ’install add’ the pie containing the package. If the file is still corrupt then use a pre-prepared backup disk if available to revert to a previously known good set of software, or failover to standby nodes to start using their set of software files.

Error Message %INSTALL-PKG-3-NOMEMORY

Failed to allocate [unsigned int] bytes of memory

Explanation The requested operation could not be accomplished because of a low memory condition.

Recommended Action This indicates a low memory condition. Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.

Error Message %INSTALL-PKG-4-LRD_CALL_STILL_TRYING

Install manager has been calling the API [chars] since [chars]; after [dec] tries the call still returns EAGAIN.

Explanation The install manager needs to call some APIs to retrieve information during its initialization. If the information is not retrieved successfully install director will retry after a small time interval until success.

Recommended Action No action is required.

Error Message %INSTALL-PKG-7-BAD_DEVICE_INDEX_ENTRY

Package index file for ’[chars]’ lists non-existent package ’[chars]’. Going ahead to clean up package index file.

Explanation ’The package index file was found to be incorrect. Instdir will attempt to’ ’ repair it.’

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-BAD_DIR_PREFIX

Dir prefix ’[chars]’ contains unknown card type ’[chars]’

Explanation The Package infrastructure could not determine which cards a particular file belongs to. Either the PIE file is corrupt, or the Package infrastructure is behaving incorrectly. The current request or operation will not be carried out.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-BAD_INSTDB_FORMAT

INSTDB file ’[chars]’ is in unsupported format [dec].[dec].

Explanation INSTDB file is in an obsolete format or is unknown.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-BAD_PIE_FORMAT

PIE file ’[chars]’ is in unsupported format [dec].[dec].

Explanation The PIE file is in an obsolete format or is unknown.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-BAD_SORT_TYPE

Unsupported sort type ([dec]) encountered

Explanation An internal datastructure could not be sorted, so the resultant list will be unsorted. This will only have a cosmetic effect.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-CANT_ADD_FILE_INTO_TABLE

Can’t add file ’[chars]’ to table, error: [chars]

Explanation Either the file system is in error, or the infrastructure is behaving incorrectly. The Package infrastructure could not creat a required new file node with given view and actual paths and insert it into the table, so processing of the current operation will halt.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-CANT_CD

Can’t change cwd to ’[chars]’, error: [chars]

Explanation Either the file system is in error, or the infrastructure is behaving incorrectly. The Package infrastructure could not change to a required directory, so processing of the current operation will halt.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-CANT_GET_FILES

Can’t get files, error: [chars]

Explanation Either the file system is in error, or the infrastructure is behaving incorrectly. The Package infrastructure could not get a required the list of files that this package contains, so processing of the current operation will halt.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-CANT_GET_INSTALL_PATH

Can’t get actual install path [dec], error: [chars]

Explanation Either the file system is in error, or the infrastructure is behaving incorrectly. The Package infrastructure could not get a required installation path for file on nodes of given type, so processing of the current operation will halt.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-CANT_GET_NODE_TABLE

Can’t get node table, error: [chars]

Explanation Either the file system is in error, or the infrastructure is behaving incorrectly. The Package infrastructure could not create a required new node table, so processing of the current operation will halt.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-CANT_GET_RELATIVE_PATH

Can’t get relative path [dec], error: [chars]

Explanation Either the file system is in error, or the infrastructure is behaving incorrectly. The Package infrastructure could not get a required view path for file. This is the view that pkgfs uses, so processing of the current operation will halt.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-CANT_GET_SIGNATURE

Can’t get signature [dec], error: [chars]

Explanation Either the file system is in error, or the infrastructure is behaving incorrectly. The Package infrastructure could not get a required string representation of signature of this file, so processing of the current operation will halt.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-CANT_MKDIR

Can’t make directory ’[chars]’, error: [chars]

Explanation Either the file system is in error, or the infrastructure is behaving incorrectly. The Package infrastructure could not create a required directory, so processing of the current operation will halt.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-CANT_READ

Unable to read PIE file ’[chars]’: [chars]

Explanation PIE file appears to be damaged. Package read failed due to network connectivity issue.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-CANT_RMDIR

Can’t remove directory ’[chars]’, error: [chars]

Explanation Either the file system is in error, or the infrastructure is behaving incorrectly. The Package infrastructure could not remove a required directory, so processing of the current operation will halt.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-CANT_SORT_NODE_TABLE

Can’t sort node table, error: [chars]

Explanation Either the file system is in error, or the infrastructure is behaving incorrectly. The Package infrastructure could not sort required all nodes, so processing of the current operation will halt.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-CANT_UNCOMPRESS

Unable to uncompress [chars] from file ’[chars]’

Explanation Either the file system is in error, or the infrastructure is behaving incorrectly. A file required for carrying out the current request or operation could not be uncompressed, so processing of the operation will halt.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-CERR_REGISTER_DLL

Could not register DLL ’[chars]’ with error services, error: [chars]

Explanation The call to register the error messages of the Package infrastructure failed. Any errors returned from the Package infrastructure will not be decoded into user-friendly strings.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-CLOSE_FILE

Can’t close file ’[chars]’, error: [chars]

Explanation Either the file system is in error, or the Package infrastructure is behaving incorrectly. A file involved in the current request or operation could not be closed. This will not affect the current operation, but subsequent operations may be affected.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-COPY_FILE

Cannot copy file ’[chars]’ to ’[chars]’, error: [chars]

Explanation Either the file system is in error, or the Package infrastructure is behaving incorrectly. A file involved in the current request or operation could not be copied. This may impact install infrastructure functioning.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-CORRUPT_ARG

Corrupt parameter passed to Package infrastructure

Explanation Value of a parameter passed to function appears to be corrupt. The current request or operation may not be carried out.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-CORRUPT_PIE

PIE file ’[chars]’ is corrupt: [chars]

Explanation PIE file appears to be damaged.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-CREATE_SYMLINK

Cannot create symlink from ’[chars]’ to ’[chars]’, error: [chars]

Explanation Either the file system is in error, or the Package infrastructure is behaving incorrectly. A symlink file involved in the current request or operation could not be created. This may impact install infrastructure functioning.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-DELETE_FILE

Can’t delete file ’[chars]’, error: [chars]

Explanation Either the file system is in error, or the Package infrastructure is behaving incorrectly. A file involved in the current request or operation could not be deleted. This will not affect the current operation, but subsequent operations may be affected.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-FAILED_REPAIR_INDEX_FILE

Package index file for ’[chars]’ lists non-existent package ’[chars]’. Instdir failed to repair the package index file. Error - [chars]

Explanation ’An unexpected error occured in cleaning the package index file.’

Recommended Action Format device and re-install packages.

Error Message %INSTALL-PKG-7-FILE_NOT_IN_LOADPATH

Unable to locate [chars] file in loadpath ’[chars]’

Explanation Either the installation is corrupt, or the Package infrastructure is behaving incorrectly. An expected file was not found in the package directories, so processing of the operation will halt.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-GET_APINAME_REPORT

Failed while getting api_name report: [chars]

Explanation Either the file system is in error, or the infrastructure is behaving incorrectly. The Package infrastructure could not get a required API name information, so processing of the current operation will halt.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-GET_FILE_INFO

Failed while getting file information: [chars]

Explanation Either the file system is in error, or the infrastructure is behaving incorrectly. The Package infrastructure could not get a required file information, so processing of the current operation will halt.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-GET_PROVIDERS_REPORT

Failed while getting Providers report, error: [chars]

Explanation Either the file system is in error, or the infrastructure is behaving incorrectly. The Package infrastructure could not get a required providers report, so processing of the current operation will halt.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-INSTDB_BUILD_ERROR

Creation of INSTDB files for piefile ’[chars]’ encountered problems

Explanation INSTDB files may be in an inconsistent state due to error encountered while creating them. This issue may affect sanity of install infrastructure data.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-INTERNALERR

Internal error: [chars]

Explanation An internal software error occurred.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-INVALID_ARG

Invalid parameter passed to Package infrastructure. Problem: [chars]

Explanation An internal error has occurred in an application that has caused it to pass invalid data to the Package infrastructure. The current request or operation may not be carried out.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-LTRACE_INIT

Could not register tracing, error: [chars]

Explanation Failed to register ltrace context structure. Tracing will not be functioning properly.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-MBI_CONFIG_INCORRECTLY_CHANGED

An MBI config file has been incorrectly changed ’[chars]’

Explanation Configuration definitions have changed for an MBI file and this has only done by changing the MBI config namespace file, not by moving the MBI config namespace file out of the MBI as is required by the system.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-MD5_GET_PACKAGE_SIGNATURE

Failed to obtain package MD5 [chars] :[chars]

Explanation Failed to retrieve the package MD5 from the specified package’s md5_manifest file, so processing of the current operation will halt.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-MD5_TO_STRING

Failed to convert package MD5 [chars] :[chars]

Explanation Failed to convert package MD5, so processing of the current operation will halt.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-MD5_VERIFY_FILES

Failed to perform file validity check device equals [chars],package root equals [chars] :[chars]

Explanation Failed to perform file validity check on each file to see if they are valid or not, so processing of the current operation will halt.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-MEMORY_FAILURE_MINOR

A memory allocation failed in a non-critical path ([chars]). The operation will continue.

Explanation ’A non-critical memory allocation failed. The operation can and will ’ ’proceed. There may be cosmetic errors such as incoherent error messages.’

Recommended Action No action is required.

Error Message %INSTALL-PKG-7-MISSING_PIE_ATTRIBUTE

PIE file ’[chars]’ is corrupt: Missing ’[chars]’ from info section ’[chars]’

Explanation PIE file appears to be damaged.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-NO_CWD

Can’t get cwd, error: [chars]

Explanation Either the file system is in error, or the infrastructure is behaving incorrectly. The current working directory could not be determined, so processing of the current operation will halt.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-NON_RELOAD_MDR_ISSU

PIE file ’[chars]’ specifies ’ISSU’ install method but ’[chars]’ restart type

Explanation The restart information in the PIE file is invalid. PIEs that use the ’ISSU’ install method must use a restart type of ’reload’ or ’MDR’.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-NON_RELOAD_PARALLEL_LR

PIE file ’[chars]’ specifies ’parallel-lr’ install method but ’[chars]’ restart type

Explanation The restart information in the PIE file is invalid. PIEs that use the ’parallel-lr’ install method must use a restart type of ’reload’.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-NOT_DIR

’[chars]’ is not a directory: [chars]

Explanation Either the file system is in error, or the Package infrastructure is behaving incorrectly. A directory was expected, but a non-directory was passed, so processing of the current operation will halt.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-NOT_PIE_FILE

File ’[chars]’ is not in PIE format.

Explanation A PIE file is of the correct format, either because the wrong file has been specified, or the file is corrupt. The current request or operation will not be carried out.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-NOT_SINGLE_PIE_ATTRIBUTE

PIE file ’[chars]’ is corrupt: Attribute ’[chars]’ from info section ’[chars]’ is not a singleton value. Count equals [unsigned long int]

Explanation PIE file appears to be damaged.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-NULL_PTR

Unexpected null pointer passed to Package infrastructure

Explanation An internal error has occurred in an application that has caused it to pass invalid data to the Package infrastructure. The current request or operation may not be carried out.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-OPEN_FILE

The Package infrastructure was unable to open file ’[chars]’, error: [chars]

Explanation Either the file system is in error, or the Package infrastructure is behaving incorrectly. A file required for carrying out the current request or operation could not be opened, so processing of the operation will halt.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-PIE_LIST_MISMATCH

PIE file ’[chars]’ is corrupt: Mismatch between sizes of lists for [chars] ([unsigned long int]) and [chars] ([unsigned long int]) in info section ’[chars]’.

Explanation PIE file appears to be damaged.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-PREDICT_AVL_TREE

Predict tool failed an AVL tree operation

Explanation An unexpected error occured in the internal datastructures of the Package infrastructure. The current operation or request cannot be completed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-READ_FILE

The Package infrastructure was unable to read from file ’[chars]’, error: [chars]

Explanation Either the file system is in error, or the Package infrastructure is behaving incorrectly. A file required for carrying out the current request or operation could not be read, so processing of the operation will halt.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-RENAME_FILE

Cannot rename file ’[chars]’ to ’[chars]’, error: [chars]

Explanation Either the file system is in error, or the Package infrastructure is behaving incorrectly. A file involved in the current request or operation could not be renamed. This may impact install infrastructure functioning.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-RETIRED_PIE_FORMAT

PIE file ’[chars]’ is in unsupported format [dec].[dec]. This format was retired [chars].

Explanation PIE file is in an obsolete format.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-UNKNOWN_NODE_TYPE

The Package infrastructure is unable to determine the type of a card

Explanation Either the card type may be invalid or the infrastructure is behaving incorrectly. The current request or operation has not been carried out.

Recommended Action Upgrade to latest OS release. Check for unsupported hardware.

Error Message %INSTALL-PKG-7-UNLINK_FILE

Cannot remove/unlink file ’[chars]’, error: [chars]

Explanation Either the file system is in error, or the Package infrastructure is behaving incorrectly. A file involved in the current request or operation could not be unlinked. This may impact install infrastructure functioning.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-WRITE_FILE

The Package infrastructure was unable to write to file ’[chars]’, error: [chars]

Explanation Either the file system is in error, or the Package infrastructure is behaving incorrectly. A file required for carrying out the current request or operation could not be read, so processing of the operation will halt.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-PKG-7-WRONG_PIE_LOADER

Only [dec].X PIE files are supported. Attempted to load PIE file ’[chars]’ in unsupported format [dec].[dec].

Explanation The PIE file was passed to the wrong loader function. The current request or operation will not be carried out.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

SDS_LIB Messages

Error Message %INSTALL-SDS_LIB-3-INIT

Initialization failed [[chars]], error: [chars]

Explanation An error occurred during initialization of the library.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-SDS_LIB-7-INTERNALERR

Internal error: [chars]

Explanation An internal software error occurred.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-SDS_LIB-7-MEMORY

Failed to allocate [dec] bytes of memory

Explanation There is not enough memory to continue with current operations.

Recommended Action Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.

SDS Messages

Error Message %INSTALL-SDS-3-INIT

Initialization failed [[chars]], error: [chars]

Explanation An error occurred during initialization.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-SDS-3-PKG_MEM_CACHE

Failure occurred during Package Cache creation: [chars]

Explanation An error occurred while the packages were being cached to memory.

Recommended Action Collect the following traces for the failing node: - ’show install trace pkg’ - ’show install trace sds’ Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-SDS-7-DB_CHKPT_CORRUPTION

A problem occurred while re-initializing from checkpoint

Explanation An error occurred during the process’s reinitialisation. The system should continue to function as normal.

Recommended Action No action is required.

Error Message %INSTALL-SDS-7-FAILED_PARTNER_NODE_STATE

Failed to get state of node [chars] which is partner to [chars] while synchronizing reload

Explanation While synchronizing a reload between a node and its partner, the state of the partner node could not be ascertained.

Recommended Action No action is required.

Error Message %INSTALL-SDS-7-INVALID_CLIENT_NODEID

Install helper on node [chars] is masquerading as node [chars]

Explanation Install helper on a particular node passed an incorrect nodeid to install director. The error will be returned to install helper.

Recommended Action Collect insthelper traces from the reported nodes using ’show install trace insthelper’. Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-SDS-7-LWM

A problem occurred while handling a message: [chars]

Explanation An unexpected occurrence happened within the LWM handling code. The code is able to carry on as normal.

Recommended Action No action is required.

SM Messages

Error Message %INSTALL-SM-3-CALLBACK

Error returned when [chars]: [chars]

Explanation This self-managing component reached an unexpected state, and was unable to proceed with the requested operation.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-SM-3-CANNOT_DO_DLL

Error [chars] dll ’[chars]’.

Explanation To be filled in later

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-SM-3-COMMUNICATION

Communication error ([chars]).

Explanation The communications infrastructure may not yet be initialised. If this problem persists, seek guidance.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-SM-3-INTERNAL

Internal error: [chars]

Explanation This self-managing component reached an unexpected state, and was unable to proceed with the requested operation.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-SM-3-UNABLE_TO_PROCEED

Unable to proceed ([chars]).

Explanation This self-managing component encountered an expected error when attempting to carry out an action required for the currently requested operation, so has had to halt processing of the operation.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %INSTALL-SM-4-NONFATAL_ERROR

[chars].

Explanation A non-fatal error has been encountered. The system will continue to operate, but this error should be brought to the attention of TAC.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

TURBOBOOT Messages

Error Message %INSTALL-TURBOBOOT-3-DISK_TOO_SMALL

The install infrastructure detected that [chars] is too small to install IOS-XR software. Please replace the [dec] byte device with a larger capacity disk.

Explanation Disk is too small for easybake to continue on.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-TURBOBOOT-3-INVALID_DEVICE

The requested install device [chars] is either corrupt or missing. Turboboot cannot be performed. The turboboot settings will be cleared, and the node will reset. Please repair or insert the device and retry the boot sequence.

Explanation The TURBOBOOT setting in ROMMON was enabled, but the requested device is unavailable. The EASYBAKE/TURBOBOOT variables are cleared. The node will be reset. Please repair the device and retry the boot sequence.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-TURBOBOOT-4-ROMMON_VARIABLE_NOT_SET

TURBOBOOT rommon variable not set; system is membooting. Set TURBOBOOT rommon variable to ’on’ to diskboot the system.

Explanation The TURBOBOOT rommon variable was not set to ’on’. The system has membooted. Set the TURBOBOOT variable to ’on’ to prepare the system for diskboot.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-TURBOBOOT-7-CANNOT_RESET_BOOTENV

Boot environment variables cannot be reset.

Explanation Boot environment variables cannot be reset.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-TURBOBOOT-7-DISK_INACCESSIBLE

The install infrastructure could not access device [chars]. The device may be missing or it may be corrupt.

Explanation Install device could not be accessed and may be corrupt or missing.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-TURBOBOOT-7-DUAL_DEVICE_INIT_SPEC

Both device CLEAN and FORMAT option set in the turboboot setting [chars]. This setting is ignored and no device init is performed.

Explanation The TURBOBOOT setting in ROMMON had both the device CLEAN and FORMAT options enabled. This setting is ignored and no device initialization would be performed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-TURBOBOOT-7-DUAL_DEVICE_SPEC

More than one disk option has been set in turboboot options.

Explanation The TURBOBOOT setting in ROMMON had more than one disk option set. This will cause turboboot to abort.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

VERSMGR_LIB Messages

Error Message %INSTALL-VERSMGR_LIB-7-FILESYSTEM

[chars] ’[chars]’, error [chars]

Explanation A Version Manager library was unable to carry out a filesystem operation. Installations may not produce the expected results.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-VERSMGR_LIB-7-MEMORY

A Version Manager library was unable to allocate [unsigned int] bytes of memory.

Explanation The system is running out of memory and was not able to allocate sufficient memory to carry out an install-related operation.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-VERSMGR_LIB-7-PARAMETER

An invalid parameter was passed to a Version Manager library.

Explanation A client of a Version Manager library passed it an invalid argument, and so the library may not be able to carry out its operations. Installations may not produce all the expected results.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-VERSMGR_LIB-7-SYSDB_BIND

A Version Manager library was unable to bind to SysDB, error [chars].

Explanation A Version Manager library was unable to bind to SysDB (perhaps because the communications infrastucture is not yet up), so will not be able to function. Installations will be unlikely to produce the expected results.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-VERSMGR_LIB-7-SYSDB_GET

A Version Manager library was unable to retrieve an item from SysDB, error [chars].

Explanation A Version Manager library was unable to retrieve some data from SysDB, so may not be able to function. Installations may not produce the expected results.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-VERSMGR_LIB-7-SYSDB_REGISTER

A Version Manager library was unable to register with SysDB, error [chars].

Explanation A Version Manager library was unable to register with SysDB, so will not be able to function. Installations will be unlikely to produce the expected results.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-VERSMGR_LIB-7-SYSDB_SET

A Version Manager library was unable to set an item in SysDB, error [chars].

Explanation A Version Manager library was unable to set an item in SysDB, so the system may now be in an inconsistent state. Installations will be unlikely to produce the expected results.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-VERSMGR_LIB-7-SYSDB_UNBIND

A Version Manager library was unable to unbind from SysDB, error [chars].

Explanation A Version Manager library was unable to unbind from SysDB. Despite this, subsequent operation is unlikely to be affected.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

VS_CLIENT Messages

Error Message %INSTALL-VS_CLIENT-3-CACHE_LOOKUP

VS Object cached lookup: Name: [chars], Object id: [hex], Version: [hex]

Explanation Test code only - will never be seen by customers.

Recommended Action --

Error Message %INSTALL-VS_CLIENT-3-CACHE_LOOKUP_NOT_PRESENT

VS Object not present in cache: Name: [chars], Object id: [hex]

Explanation Test code only - will never be seen by customers.

Recommended Action --

Error Message %INSTALL-VS_CLIENT-3-FAILURE

[chars]: [chars]

Explanation Test code only - will never be seen by customers.

Recommended Action --

Error Message %INSTALL-VS_CLIENT-3-NOMEM

Failed to allocate [unsigned int] bytes

Explanation Test code only - will never be seen by customers.

Recommended Action --

Error Message %INSTALL-VS_CLIENT-3-NOTIFICATION

Failed to handle selected version notification: [chars] ([chars])

Explanation There was a problem with a notification of a change to the selected version for a communication protocol.

Recommended Action Restart the affected process. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-VS_CLIENT-3-NOTIFICATION

VS Notification received: Name: [chars], Object id: [hex], Version: [hex], Options: [hex]

Explanation Test code only - will never be seen by customers.

Recommended Action --

Error Message %INSTALL-VS_CLIENT-3-NOTIFICATION_NOT_PRESENT

VS Object deleted notification received: Name: [chars], Object id: [hex], Options: [hex]

Explanation Test code only - will never be seen by customers.

Recommended Action --

Error Message %INSTALL-VS_CLIENT-4-RESPONSE

Failed to respond to selected version notification: [chars]

Explanation There was a problem responding to a notification of a change to the selected version for a communication protocol. The selected version publisher will assume that the affected process handled the notification successfully.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-VS_CLIENT-7-INIT_SUCCESSFUL

VS Client successfully set up

Explanation Test code only - will never be seen by customers.

Recommended Action --

VS_PUBLISHER Messages

Error Message %INSTALL-VS_PUBLISHER-3-HANDLER

Failed to handle a client request or response: [chars] ([chars])

Explanation There was a problem with a request to get the selected version for a communication protocol, or with a response to a notification of a change to a selected version.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %INSTALL-VS_PUBLISHER-3-TIMEOUT

Timeout processing version change for [unsigned int] communication[chars] (first affected communication: [hex])

Explanation There was a problem processing the notification of a change to the selected version for one or more communication protocols.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.