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Collaboration

Collaboration Case Study: Quintiq

Software Developer Cuts Costs, Improves Service

Challenge

  • Implement a scalable, reliable communications platform to support company growth
  • Simplify collaboration within the global workforce
  • Provide global, 24-hour customer support

Solution

Cisco Jabber, Cisco Unified Communications Manager, Cisco Unified IP Phones 7962 and 6921, Cisco Unified Contact Center Express, Cisco WebEx Meetings

Results

  • Provided business-class voice quality, even from employees' homes and in countries with high packet loss
  • Increased customer satisfaction by providing 24-hour support
  • Enhanced collaboration within virtual teams without increasing costs

We can [now] reach employees anywhere in the world by dialing their usual phone number. When collaboration improves, so does...efficiency.
- Wil Lamain
Vice President for R&D and Corporate Support, Quintiq