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IronPort Systems

Services and Support for Integration

A single, seamless interface for former IronPort partners and customers to open and manage service renewals and product support requests.

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Welcome to Cisco Services!

We value your business and are excited to enable you to quote, order, and manage service renewals. We take pride in offering you award winning support tools, software support, access to Cisco technology experts, and an extensive knowledge base.

IronPort integration Q&As

Read the IronPort integration Q&A for commonly asked questions regarding Cisco Service offers, service agreements, renewals, support, and more.

Create a Technical Assistance Center (TAC) Request

  • To open a TAC request, you must first register for a Cisco.com user ID. Your contract number must be associated with a Cisco.com user ID. You can do so by visiting the "Access Restricted Content" Cisco.com Profile Manager. If you don’t know your contract number, please contact your Cisco partner or account representative.
  • Once you have a Cisco.com user ID, you may initiate or check on the status of a service request online or contacting the TAC by phone:
  • For additional information on obtaining technical support through the TAC, please consult the Technical Support Reference Guide (PDF - 1 MB).

Note: Customers or partners must have their Cisco service contract number, serial number/product family and a Cisco.com user ID when opening a case. When entering your serial number, use the 7 alphanumeric characters following the hyphen.

Manage Access to Cisco Services

The Cisco Service Access Management Tool (SAMT)Locked content enables Cisco partners and customers to manage access to the services provided by their contracts (technical support/hardware replacement).

There are two ways to determine who has access to these services: Bill to ID or Contract Number.

  • To manage access by Bill to ID, the Bill to ID must be in an individual's Cisco.com profile and selected (enabled) for support access. This will ensure that all the Contracts under the Bill to ID can be utilized for service.
  • To manage access by Contract Number, a Contract Number must be in an individual's Cisco.com profile in order for that individual to be able to obtain service.

Learn more about the Cisco Service Access Management Tool Locked content.

Request a Return Material Authorization

Return Material Authorization (RMA) requests are supported through a global logistics supply chain. RMA requests for products covered under a Service Contract may be transacted in two ways:

  • By a TAC request after trouble-shooting and diagnosis that a part replacement is needed using Service Order RMA Tool (SORT).
  • By a Partner logging directly into SORT if trouble-shooting and diagnosis is not required by TAC

To determine available contract service levels by product and geography, please review the Service Availability Matrix (SAM)  Tool.

 

Partners, please loginLocked content for additional information.