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Cisco Unified Intelligence Center

More Comprehensive Contact Center Reporting

Cisco Unified Intelligence Center

Video Data Sheet

Learn how Cisco Unified Intelligence Center can extend the boundaries of traditional contact center reporting. (4:33 min)

Extend the boundaries of traditional contact center reporting. With Cisco Unified Intelligence Center, you can create a comprehensive information portal where Contact Center reports and dashboards can be developed and shared throughout your organization.

With this flexible and intuitive web-based reporting platform, you can easily report on relevant business data. Unified Intelligence Center provides a dashboard-based canvas for grouping multiple reporting objects together, offering a comprehensive view of contact center statistics at a glance.

Convenience and Flexibility

Some primary Unified Intelligence Center features include:

  • Comprehensive, real-time and historical reports and dashboards at a glance
  • Flexible presentation options (charts, grids and gauges)
  • One-click access to contact center information using permanent web links (permalinks)
  • Controlled access to reports and dashboards through privileges to authorized users
  • Ability to publish and schedule reports in a variety of formats (xls, pdf, csv)
Cisco Unified Intelligence Center - A Day in the Life

Cisco Unified Intelligence Center - A Day in the Life

Understand the value of Cisco Unified Intelligence Center from three different perspectives - a line of business manager, a business analyst, and a corporate executive.

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