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EOL14860 - Amended
Cisco announces the end-of-sale and end-of-life dates for the Cisco Webex Calling SP Offer. The last day to order the affected product(s) is April 14, 2023. The last day to renew or add to an existing subscription is April 14, 2023. Customers with active service contracts and subscriptions (as applicable) will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts and subscriptions (as applicable), support will be available under the terms and conditions of customers' service contract and subscription.
Cisco Webex Calling (Webex Calling SP and Webex Calling SP for Partners) have been consolidated to the Webex Calling Offer. Cisco is committed to supporting our service providers and partners on Webex Calling to ensure a seamless migration during this offer simplification. For more information, refer to Cisco Collaboration Flex Plan Ordering Guide at this link: https://www.cisco.com/c/en/us/products/collateral/unified-communications/spark-flex-plan/collaboration-flex-plan3-og.html.
Table 1. End-of-life milestones and dates for the Cisco Webex Calling SP Offer
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end of sale and end of life of a product is distributed to the general public. |
October 14, 2022 |
| End-of-Sale Date* |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
April 14, 2023 |
| Last Ship Date: |
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. |
April 14, 2023 |
| End of SW Maintenance Releases Date: |
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software. |
April 13, 2024 |
| End of New Service Attachment Date: |
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract. |
April 14, 2023 |
| End of Service Contract Renewal Date: |
The last date to extend or renew a service contract for the product. |
April 14, 2023 |
| End of Change/Renewal Date*: |
The last date to Renew or Add to an existing subscription. |
April 14, 2023 |
| Last Date of Support**: |
The last date to receive applicable subscription entitlements, service and support for the product as entitled by active subscriptions and service contracts(as applicable) or by warranty terms and conditions. After this date, all subscription and support services for the product are unavailable, and the product becomes obsolete. |
April 30, 2025 |
Table 2. Product part numbers affected by this announcement
| End-of-Sale Product Part Number |
Product Description |
Migration Product Part Number |
Migration Product Description |
Additional Information |
Quantity Adjustment Rule* |
Adjustment Value** |
Auto Renewal*** |
| A-FLEX-C-PRO-SP |
Webex Calling SP Entitlement |
A-FLEX-C-PRO |
Webex Calling Entitlement |
Same as Current |
True |
||
| A-FLEX-CA-DEV-SP |
Webex Calling SP Workspace for CA Entitlement for Video (2) |
A-FLEX-CA-DEV |
Webex Calling Workspace for CA Entitlement for Video |
Same as Current |
True |
||
| A-FLEX-CL-CA-SP |
Webex Calling SP Workspace for Common Area Entitlement |
A-FLEX-CL-CA |
Webex Calling Common Area Entitlement |
Same as Current |
True |
||
| A-WORK-SP-COM-ENT |
Webex Calling for SP Common Area Entitlement (2) |
A-WORK-COM-ENT |
Webex Calling Common Area Entitlement (2) |
Same as Current |
True |
||
| A-WORK-SPCAL-U-ENT |
Webex Calling SP Uncommitted Entitlement (2) |
A-WORK-CALL-U-ENT |
Webex Calling Uncommitted Entitlement (2) |
Same as Current |
True |
||
| A-WORK-SPCALL-ENT |
Webex Calling for SP Entitlement (2) |
A-WORK-CALL-ENT |
Webex Calling Entitlement (2) |
Same as Current |
True |
||
| A-WORK-SPCALL-O |
Webex Calling SP Overage (2) |
A-WORK-CALL-O |
Webex Calling Overage (2) |
Same as Current |
True |
||
| A-WORK-SPCALL-U |
Webex Calling SP Uncommitted Usage (2) |
A-WORK-CALL-U |
Webex Calling Uncommitted Usage (2) |
Same as Current |
True |
*The Quantity Adjustment Rule determines how subscription quantities are adjusted during the Auto-Renewal process for the migration product.
The rule offers several adjustment methods:
● Same as Current: Retains the current subscription quantity.
● Multiply: Multiplies the subscription quantity by a specified value.
● Divide: Divides the subscription quantity by a specified value.
● Add: Adds a specified value to the subscription quantity.
● Exact Value: Sets a fixed, predefined quantity.
**The Adjustment Value is the numeric input used with the Quantity Adjustment Rule to determine how subscription quantities are modified when Auto Renewal is Enabled.
***The Auto Renewal indicator shows if Auto Renewal is enabled for the EOL product. However, Auto Renewal will only occur if the customer opted for it during the initial purchase and no manual intervention is required for provisioning. Without this prior selection, the product will not renew automatically, regardless of the Auto Renewal status.
Cisco Webex Calling (Webex Calling SP and Webex Calling SP for Partners) have been consolidated to the Webex Calling Offer. Cisco is committed to supporting our service providers and partners on Webex Calling to ensure a seamless migration during this offer simplification. For more information, refer to Cisco Collaboration Flex Plan Ordering Guide at this link: https://www.cisco.com/c/en/us/products/collateral/unified-communications/spark-flex-plan/collaboration-flex-plan3-og.html.
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/c/en/us/products/eos-eol-policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/c/en/us/products/warranty-listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://cway.cisco.com/mynotifications.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.