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CiscoWorks IP Telephony Environment Monitor

EOS & EOL CiscoWorks IP Telephony Environment Monitor 1.3

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PRODUCT BULLETIN NO. 2823

Cisco Systems® announces the end-of-sale and end-of-life dates for the CiscoWorks IP Telephony Environment Monitor 1.3. The last day to order the CiscoWorks IP Telephony Environment Monitor 1.3 is June 15, 2002. Customers with active service contracts will continue to receive support from the Cisco® Technical Assistance Center (TAC) until June 15, 2006.

Table 1 describes the end-of-life milestones, definitions, and dates for the CiscoWorks IP Telephony Environment Monitor 1.3. Table 2 lists the product part numbers affected by this announcement.
Customers are encouraged to migrate to the CiscoWorks IP Telephony Environment Monitor 1.4. Information about the replacement product can be found at http://www.cisco.com/en/US/products/sw/cscowork/ps2433/ps5363/index.html.

Table 1. End-of-Life Milestones and Dates for the CiscoWorks IP Telephony Environment Monitor 1.3

Milestone

Definition

Date

End-of-Sale Date

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.
June 15, 2002

Last Shipment Date

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.
September 15, 2002

End of Software Maintenance Releases Date

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.
June 15, 2003

End of New Service Attachment Date

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.
June 15, 2003

End of Service Contract Renewal Date

The last date to extend or renew a service contract for the product. The extension or renewal period cannot extend beyond the last date of support.
December 15, 2004

Last Date of Support

The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.
June 15, 2005

Table 2. Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description

CWITEM-1.3-WIN-K9

IP Telephony Environment Monitor 1.3 (Windows) for new customer installations; includes CiscoWorks Voice Health Monitor 1.1, Device Fault Manager (DFM) 1.2, and CD One 5th Edition (includes CiscoView 5.4)

CWITEM-1.3-ADD-K9

IP Telephony Environment Monitor 1.3 Add-On Kit for customers who already have CiscoWorks LAN Management Solution (LMS) 2.X; includes Voice Health Monitor 1.1 only (requires IP Telephony Environment Monitor to be installed on a Windows server and LMS's copy of DFM to operate)

CWITEM-1.3-MR-K9

Minor update kit for existing VoIP Health Monitor 1.0 customers. Includes VoIP Health Monitor 1.1 updates (Windows), CD One 5th Edition updates (Windows/Solaris), DFM 1.2 updates (Windows/Solaris)

PRODUCT MIGRATION OPTIONS

The recommended replacement for the CiscoWorks IP Telephony Environment Monitor 1.3 is the CiscoWorks IP Telephony Environment Monitor 1.4.

FOR MORE INFORMATION

• For more information about the CiscoWorks IP Telephony Environment Monitor, visit http://www.cisco.com/en/US/products/sw/cscowork/ps2433/index.html or contact your local account representative.

• For more information about the Cisco End-of-Life Policy, go to: http://www.cisco.com/en/US/products/prod_end_of_life.html

• To subscribe to receive end-of-life/end-of-sale information, go to: http://www.cisco.com/cgi-bin/Support/FieldNoticeTool/field-notice