Cloud and Systems Management

Cisco Self-Service Portal for Intelligent Automation

Provide a Unified Portal for Self-Service IT

With the acquisition of newScale, Cisco Intelligent Automation solutions include the industry's leading self-service IT portal, service catalog, and lifecycle management software. This software helps IT organizations offer a self-service storefront for both data center and workplace services - across physical, virtual, and cloud environments.

Now Cisco customers can deploy a web-based portal to provide easy, yet controlled, access to IT resources from a catalog of standardized service options. This capability allows IT organizations to:

  • Publish a menu of standardized service offers in an online catalog
  • Offer self-service with an easy-to-use e-commerce ordering experience
  • Enforce role-based access, approvals, and policy-based controls
  • Govern the end-to-end provisioning process and lifecycle for IT services
  • Manage consumption, for pay-per-use tracking and greater visibility into IT demand

The Cisco Intelligent Automation for Cloud solution combines newScale's software with the Cisco Process Orchestrator. This combination of the infrastructure orchestration capabilities provided by Cisco Tidal, together with the self-service portal and lifecycle management capabilities of newScale, delivers an automated order-to-provision experience for customers.

The newScale solution is also available individually as Cisco Prime Service Catalog to facilitate self-service ordering from a unified service portal for data center use cases including compute, network, and storage, as well as IT services including desktop, communications, and other workplace services for employees.

This software complements the Cisco Unified Computing System as well as other Cisco products, services, and partner technology solutions. Cisco is committed to supporting flexibility and customer choice in management through a broad ecosystem of technology partners.

The result for Cisco customers is greater agility, speed, and efficiency - shortening IT cycle times from weeks to minutes, reducing costs by 30 percent or more, and improving user satisfaction with IT.

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