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Cisco Broadband Troubleshooter

Cisco Broadband Troubleshooter is an easy-to-use customer care tool that provides a client-server architecture and graphical user interfaces (GUIs) for network administrators, technicians, and customer service representatives to streamline radio frequency (RF) problem resolution. The tool dynamically monitors RF characteristics on a per modem or per upstream basis, provides a measurement interface for the upstream that looks and feels like a spectrum analyzer, decentralizes RF monitoring and analysis, automatically sorts and categorizes problem conditions, improves staff effectiveness, and increases customer satisfaction.

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