About this Document

This document provides installation instructions for CVP12.6(2) ES25. It also contains a list of CVP issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent CVP behavior.

This document contains these sections:

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About Cisco CVP (and CVP Engineering Specials)

This Engineering Special patch includes:

·       Defect Fixes

CVP Compatibility and Support Specifications

CVP Version Support

CVP 12.6(2)

CVP Component Support

This section lists the CVP components on which you can and cannot install this engineering special.

Supported CVP Components

You can install CVP12.6(2) ES25 on these CVP components:

Unsupported CVP Components

NA

Important Notice: End of Software Maintenance for UCCE, PCCE, and CVP Versions 12.5 and 12.6


Software maintenance for Cisco Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE), and Customer Voice Portal (CVP) versions 12.5 and 12.6 will officially end in December 2026. After this date, no further software updates, security patches, or bug fixes will be provided.

For full details, please refer to the official Cisco End-of-Life announcement: End-of-Sale and End-of-Life Announcement for Cisco Version 12.5/12.6 of On-Premises Contact Center Applications (UCCE, PCCE, UCCX, CVP)


Action Required: To maintain a secure and fully supported environment and to take advantage of the latest features, including enhanced AI capabilities, we strongly recommend upgrading to version 15.0.

CVP Engineering Special Installation Planning

Planning for maintenance window and downtime

The installation or uninstallation of this patch requires a planned maintenance window with some expected downtime of a few seconds / minutes. Yes

Note : This ES mandates usage of FQDN only for Cloud Connect publisher, subscriber.

Deployments in which ip address / hostname is configured are recommended to reconfigure using FQDN before the ES installation.

For Details on updating the cloud connect configurations refer

·       UCCE Deployment: Configure CVP Devices for Cloud Connect section in the configuration guide for cisco unified customer voice portal

·       PCCE Deployment: Update Optional Machines section in the pcce admin configuration guide

Installing CVP12.6(2) ES25

1.     It is mandatory to install 12.5.1 as a base and 12.6.2 FCS before installing CVP12.6(2) ES25. The ES25 is a cumulative ES and can be installed on top of previous ES'es.

2.     Before installing the patch, the audio files must be backed up from the C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP\audio folder.

3.     Take backup of all the custom files, if any. The custom files are located in the lib folder of the application-specific directory in the VXML server. For example, the files for HelloWorld custom application are located in the C:\Cisco\CVP\VXMLServer\Application\Helloworld\lib folder

4.     Take backup of all the files if any customizations have been made to C:\Cisco\CVP\jre folder.

5.     Before installing the patch, stop the following services if they are running. For more details refer 12.6.2 Installation and Upgrade Guide.

1.     AppDynamics Machine Agent

2.     Cisco AMP Orbital service

3.     Windows Defender Advanced Threat Protection Service

4.     Windows Defender Antivirus Network Inspection Service

5.     Windows Defender AntiVirus Service

Patching Unified CVP VXMLServer and CallServer:

1.     Stop CVP VXMLServer service and CallServer service.

2.     Run the patch installer.

3.     Reboot the machine.

Patching Unified OPSConsoleServer:

1.     Stop Cisco CVP OPSConsoleServer service.

2.     Run the patch installer.

3.     Reboot the machine.

Patching Unified CVP Reporting Server:

1.     Stop CVP CallServer service.

2.     Run the patch installer.

3.     Reboot the machine.

Post Installation Steps:

1.     Ensure that all services are up and running after the patch is installed.

2.     Ensure that the audio folder is created under \Cisco\CVP\VXMLServer\Tomcat\webapps\CVP

3.     Restore the backed-up audio files and the custom files.

4.     Restore all the customizations made to the jre folder.

Uninstall Directions for CVP12.6(2) ES25

  1. To uninstall this patch, go to Control Panel.
  2. Select "Add or Remove Programs".
  3. Find the installed patch in the list and select "Remove".

Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

Resolved Caveats in this Engineering Special

This section provides a list of significant CVP defects resolved by this engineering special. It contains these subsections:

Note: You can view more information on and track individual CVP defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.

 

 

 

Resolved Caveats in CVP12.6(2) ES25

ES25 is a cumulative ES and contains all defect fixes for ES04, ES11, ES15, ES18, ES21 and ES23

Identifier

Headline

CSCwr61326

CVP OAMP needs API request with AXL schema version supported by CUCM version 15

CSCwq40331

Not able to disable element heartbeat messages

CSCwq18582

Metadata Sync-Up Tool fails

 

Resolved Caveats in CVP12.6(2) ES23

ES23 is a cumulative ES and contains all defect fixes for ES04, ES11, ES15, ES18 and ES21

Identifier

Headline

CSCwo47315

sp_arch_callback() store procedure in current hour to second statement is causing error

CSCwo95305

Bad Fetch errors intermittently on SayItSmart Element

CSCwo28590

CVP Historical Reports limited to 3k rows

CSCwn82315

Servicability - WSM logs does not print any details about LOAD_CONFIG info during the startup

CSCwn62265

OAMP deleting sip server group config when cancel button is clicked.

CSCwp18148

Logging to Syslog only goes to Primary Syslog server

CSCwp34996

Serviceability Defect - Need more tracing when customer is using Rest_Client element in VXML Server

CSCwp87769

CVP 12.6.2 test connection fails with VVB 15.0

CSCwh60465

CVP sends incorrect PAI for RONA calls

 

 

 

Resolved Caveats in CVP12.6(2) ES21

ES21 is a cumulative ES and contains all defect fixes for ES04, ES11, ES15 and ES18

Identifier

Headline

CSCwm98455

CVP 12.6.2 with ES 18 fails to initialize port connectors

CSCwn01520

CVP 12.6(2) report-init.bat does not work

CSCwm29908

VXML Session variables are not being written to CVP reporting

CSCwk63381

CVP Multiple Smart Agent instances causes product to loose licenses and cause deregistration

CSCwm35691

NullPointerException in CVP logs on ICM SS

CSCwk74908

Custom SIP headers are removed in the processMessage() though the Invite has these headers

CSCwk58078

Thread dumps occurred while connection attempt to side A CUSP blocked connection from other threads

CSCwk67470

Datafeed logger should not go beyond configured thread pool

CSCwn53218

SIP.Secure.KeyStorePath updates to "C:CiscoCVPconfsecurity.keystore" after restart

CSCwf40656

12.6(2) install is not retaining the sshd_config customised by customer

 

Resolved Caveats in CVP12.6(2) ES18

Identifier

Headline

CSCwj90053

Export configuration on OAMP page (server) getting 500 Internal Error with ES 15 and ES 11

CSCwj99057

CVP VXML Server requires cleanup for Login properties file.

CSCwj49487

CVP - Web Server Allows Password Auto-Completion

CSCwj49477

Cisco Voice Portal - Web Server Transmits Cleartext Credentials

CSCwj50509

CVP Negative Values for "STATS_ICM_ACTIVE_CALLS" Indicate Wrong Active Call Count Handling

CSCwk15854

CVP ES started the CVP and VXML services

CSCwk35847

CVP sends CONNECTFAILURE to ICM and TRANSFER2Agent to CM when there is 488 on Ringback SDP exchange

CSCwk49628

OAMP WSM should fetch version details again if the version is null and not from cache     

CSCwi92998

CVP port 8000 and 7000 use default index.jsp

CSCwk74047

CVP Graceful shutdown command fails.

 

Resolved Caveats in CVP12.6(2) ES15

Identifier

Headline

CSCwj08330

CVP Callserver stopping/stuck after Tomcat crash

CSCwi35541

Cosmetic errors while transferring VXML Application from OAMP page (server) to VXML servers

CSCwi81309

CVP 12.6(2) ES11 has incorrect parameter added to vxml.properties file

CSCwh40680

CVP to reconsider the 488 Response as Failure during Agent Transfe so ICM dont use Traget Requery

CSCwi61852

 

CVP fails to connect to u2c with response code 0 on production tenant

 

Resolved Caveats in CVP12.6(2) ES11

Identifier

Headline

CSCwf97996

Error Checking Deployment Status on CVP OAMP for CourtesyCallback

CSCwh17686

Agent to Agent transfer failure leading to 500 internal errors from CUCM

CSCwi44800

Math Element Not Working Post 12.6(2) ES10 Install

 

Resolved Caveats in CVP12.6(2) ES04

Identifier

Headline

CSCwf27113

Evaluation of CVE-2023-24998 against Cisco Voice Portal (CVP)

CSCwf25557

SPOG location update isn't correct.

CSCwf42047

Malicious user can upload executable files to CVP OAMP file to log messages

CSCwf04115

Reporting Server failover due to SQL exception

CSCwe95138

Reimage.bat does not work due to log4j classes

CSCwf41120

Cloud Connect 12.6(2) Does Not Correctly Respect Certificate Chain

 

New Feature in CVP12.6(2) ES23

·       Tomcat version upgrade to 9.0.106

·        User Level Access Control for Call Studio

New Feature in CVP12.6(2) ES21

·       Callserver enhancement for removing from unreachabledestination table when heartbeat is configured(CSCwk58078)

·       User Level Access Control for Call Studio

·       Tomcat version upgrade to 9.0.97

·       JRE version upgrade to 1.8.0.432

New Feature in CVP12.6(2) ES18

·       Custom APIs

·       A new Docker-based Remote Custom Code Server for Windows and Linux is available. For detailed instructions, refer to the CVP Configuration Guide and Installation and Upgrade Guide.

·       Tomcat - 9.0.88-x64

·       AppD – 24.3

·       Perl – perl 5.38.2

·       Openssh - 9.5.0.0

New Feature in CVP12.6(2) ES15

·       Enhanced Retry mechanism for Agent Answers.

·       Tomcat version upgrade to 9.0.83

·       JRE version upgrade to 1.8.0.392

New Feature in CVP12.6(2) ES11

·       Custom Code isolation

·       Windows 11 Support for Call Studio

·       Enhanced error handling of Cx element

·       Custom Code isolation

·       Inclusive language support for CVP as well as CallStudio

Note:  Enhanced error handling of Cx element :

Enhanced error handling for Cx is implemented in the ES11 which is necessary to address a crucial fix related to error handling situation while cloud services are unavailable thus enhance the overall stability of our systems.

For this feature it is mandatory to update the Cx application with the new exit state and redeploy them on the VXML Server using the CallStudio provided in this ES. Also VVB 12.6.2 to be upgraded to ES-03 or above. 

New Feature in CVP12.6(2) ES04

·       Tomcat upgrade

·       JRE upgrade

·       AppDynamics upgrade

Obtaining Documentation

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contactcenterproducts_docfeedback@cisco.com

We appreciate your comments.

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Contacting TAC by Using the Cisco TAC Site

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:

P1 and P2 level problems are defined as follows: