This document provides
installation instructions for CVP12.6(2) ES23. It also contains a list of CVP
issues resolved by this engineering special. Review all installation
information before installing the product. Failure to install this engineering
special as described can result in inconsistent CVP behavior.
This document contains
these sections:
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This Engineering Special
patch includes:
· Defect Fixes
· Tomcat – 9.0.106
· User Level Access Control for
Call Studio
CVP 12.6(2)
This section lists the CVP
components on which you can and cannot install this engineering special.
You can install CVP12.6(2)
ES23 on these CVP components:
The installation or
uninstallation of this patch requires a planned maintenance window with some
expected downtime of a few seconds / minutes. No
Note : This ES mandates usage of FQDN only for Cloud Connect publisher,
subscriber.
Deployments in which ip address / hostname is configured are recommended
to reconfigure using FQDN before the ES installation.
For Details on updating the cloud connect configurations refer
·
UCCE Deployment: Configure
CVP Devices for Cloud Connect section in the configuration guide for cisco
unified customer voice portal
·
PCCE Deployment: Update
Optional Machines section in the pcce admin configuration guide
1. It
is mandatory to install 12.5.1 as a base and 12.6.2 FCS before installing
CVP12.6(2) ES23. The ES23 is a cumulative ES and can be installed on top of
previous ES'es.
2. Before
installing the patch, the audio files must be backed up from the
C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP\audio folder.
3. Take
backup of all the custom files, if any. The custom files are located in the lib
folder of the application-specific directory in the VXML server. For example,
the files for HelloWorld custom application are located in the
C:\Cisco\CVP\VXMLServer\Application\Helloworld\lib folder
4. Take
backup of all the files if any customizations have been made to
C:\Cisco\CVP\jre folder.
5. Before
installing the patch, stop the following services if they are running. For more
details refer 12.6.2 Installation and Upgrade Guide.
1. AppDynamics
Machine Agent
2. Cisco
AMP Orbital service
3. Windows
Defender Advanced Threat Protection Service
4. Windows
Defender Antivirus Network Inspection Service
5. Windows Defender AntiVirus Service
Patching Unified CVP VXMLServer and CallServer:
1. Stop
CVP VXMLServer service and CallServer service.
2. Run
the patch installer.
3. Reboot
the machine.
Patching Unified OPSConsoleServer:
1. Stop
Cisco CVP OPSConsoleServer service.
2. Run
the patch installer.
3. Reboot
the machine.
Patching Unified CVP Reporting Server:
1. Stop
CVP CallServer service.
2. Run
the patch installer.
3. Reboot
the machine.
Post Installation Steps:
1. Ensure
that all services are up and running after the patch is installed.
2. Ensure
that the audio folder is created under \Cisco\CVP\VXMLServer\Tomcat\webapps\CVP
3. Restore
the backed-up audio files and the custom files.
4. Restore
all the customizations made to the jre folder.
Note: Remove patches in the reverse order
of their installation. For example, if you installed patches 3, then 5, then 10
for a product, you must uninstall patches 10, 5, and 3, in that order, to
remove the patches from that product.
Installing Call Studio
12.6(2)
Call Studio 12.6(2) ISO installer is available at ES23 location.
1. Run
the installer from the ISO and complete the installation.
2. Reboot
the machine.
Uninstall
Directions for Call Studio 12.6(2)
1. To uninstall this patch, go to Control
Panel.
2. Select "Add or Remove
Programs".
3. Find the installed patch in the list and select "Remove".
Note:
The below changes are
applicable for uninstallation for customer who have Call Studio installed in
Program Files
· Navigate to system Environment
Variables
· Locate the path variable named -
"CS_USER_HOME"
· Delete the variable
"CS_USER_HOME" present
This section provides a
list of significant CVP defects resolved by this engineering special. It
contains these subsections:
Note: You can view more information on
and track individual CVP defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
ES23 is a cumulative ES and
contains all defect fixes for ES04, ES11, ES15, ES18 and ES21
|
Identifier |
Headline |
|
CSCwo47315 |
sp_arch_callback() store procedure in current hour to second statement is causing error |
|
CSCwo95305 |
Bad Fetch errors intermittently on SayItSmart Element |
|
CSCwo28590 |
CVP Historical Reports limited to 3k rows |
|
CSCwn82315 |
Servicability - WSM logs does not print any details about LOAD_CONFIG info during the startup |
|
CSCwn62265 |
OAMP deleting sip server group config when cancel button is clicked. |
|
CSCwp18148 |
Logging to Syslog only goes to Primary Syslog server |
|
CSCwp34996 |
Serviceability Defect - Need more tracing when customer is using Rest_Client element in VXML Server |
|
CSCwp87769 |
CVP 12.6.2 test connection fails with VVB 15.0 |
|
CSCwo49237 |
fips.bat
enable or disable pushing incorrect configuration information on the console |
|
CSCwo83108 |
failure error
showing up on console while enabling FIPS |
|
CSCwo34697 |
CVP OAMP
"Supported Ciphers"(CVP CallServer -> SIP) textbox does not
cleanup after clicking on add |
|
CSCwn99863 |
Enabling FIPS
failed in the CVP server after the 15.0 upgrade |
|
CSCwo14017 |
Internal server
error is displayed while trying Copy Settings from one CVP to another |
|
CSCwn24087 |
Deploying CVP
Media Server from OAMP is randomly failing on few VMs |
|
CSCwh60465 |
CVP sends
incorrect PAI for RONA calls |
ES21 is a cumulative ES and
contains all defect fixes for ES04, ES11, ES15 and ES18
|
Identifier |
Headline |
|
CSCwm98455 |
CVP 12.6.2 with ES 18 fails to initialize port connectors |
|
CSCwn22247 |
CVP 12.6.2 with ES 18 fails to initialize SIP Secure port |
|
CSCwn01520 |
CVP 12.6(2) report-init.bat does not work |
|
CSCwm29908 |
VXML Session variables are not being written to CVP reporting |
|
CSCwm87472 |
The format of keystore path given in jmx conf files are changed after performing a Save and Deploy. |
|
CSCwk63381 |
CVP Multiple Smart Agent instances causes product to loose licenses and cause deregistration |
|
CSCwm35691 |
NullPointerException in CVP logs on ICM SS |
|
CSCwk74908 |
Custom SIP headers
are removed in the processMessage() though the Invite has these headers |
|
CSCwk58078 |
Thread dumps
occurred while connection attempt to side A CUSP blocked connection from
other threads |
|
CSCwm40953 |
Capture command
fails on cvp call server as it Can't load IA 32-bit dll |
|
CSCwk67470 |
Datafeed logger
should not go beyond configured thread pool |
|
CSCwn53218 |
SIP.Secure.KeyStorePath
updates to "C:CiscoCVPconfsecurity.keystore" after restart |
|
CSCwn25923 |
Script and media
file transfer fails |
|
CSCwf40656 |
12.6(2) install is
not retaining the sshd_config customised by customer |
Resolved Caveats in CVP12.6(2) ES18
|
Identifier |
Headline |
|
CSCwj90053 |
|
|
CSCwj99057 |
|
|
CSCwj49487 |
|
|
CSCwj49477 |
|
|
CSCwj50509 |
CVP Negative Values for "STATS_ICM_ACTIVE_CALLS" Indicate Wrong
Active Call Count Handling |
|
CSCwk15854 |
|
|
CSCwk35847 |
|
|
CSCwk49628 |
|
|
CSCwi92998 |
|
|
CSCwk74047 |
|
Resolved Caveats in CVP12.6(2) ES15
|
Identifier |
Headline |
|
CSCwj08330 |
|
|
CSCwi35541 |
|
|
CSCwi81309 |
|
|
CSCwh40680 |
|
|
CSCwi61852 |
CVP fails to connect to u2c with response code 0 on production
tenant |
Resolved Caveats in CVP12.6(2) ES11
|
Identifier |
Headline |
||
|
CSCwf97996 |
|
||
|
CSCwh17686 |
|
||
|
CSCwi44800 |
Math Element Not Working Post 12.6(2) ES10 Install |
Resolved Caveats in CVP12.6(2) ES04
|
Identifier |
|
|
CSCwf27113 |
Evaluation of CVE-2023-24998 against Cisco Voice Portal
(CVP) |
|
CSCwf25557 |
SPOG location update isn't correct. |
|
CSCwf42047 |
Malicious user can upload executable files to CVP OAMP file
to log messages |
|
CSCwf04115 |
Reporting Server failover due to SQL exception |
|
CSCwe95138 |
Reimage.bat does not work due to log4j classes |
|
CSCwf41120 |
Cloud Connect 12.6(2) Does Not Correctly Respect
Certificate Chain |
New Feature in CVP12.6(2) ES23
· Tomcat version upgrade to 9.0.106
· User Level Access Control for Call Studio
New Feature in CVP12.6(2) ES21
· Callserver enhancement for removing
from unreachabledestination table when heartbeat is configured(CSCwk58078)
· User Level Access Control for Call Studio
· Tomcat version upgrade to 9.0.97
· JRE version upgrade to 1.8.0.432
New Feature in CVP12.6(2) ES18
·
Custom APIs
·
A new Docker-based Remote Custom Code Server for
Windows and Linux is available. For detailed instructions, refer to the CVP
Configuration Guide and Installation
and Upgrade Guide.
·
Tomcat - 9.0.88-x64
·
AppD – 24.3
·
Perl – perl 5.38.2
·
Openssh - 9.5.0.0
New Feature in CVP12.6(2) ES15
·
Enhanced Retry mechanism for Agent Answers.
·
Tomcat version upgrade to 9.0.83
·
JRE version upgrade to 1.8.0.392
New Feature in CVP12.6(2) ES11
·
Custom Code isolation
·
Windows 11 Support for Call Studio
·
Enhanced error handling of Cx element
·
Custom Code isolation
·
Inclusive language support for CVP as well as
CallStudio
Note: Enhanced error handling of Cx element :
Enhanced error handling for Cx is implemented in the ES11 which is
necessary to address a crucial fix related to error handling situation while
cloud services are unavailable thus enhance the overall stability of our
systems.
For this feature it is mandatory to update the Cx application with
the new exit state and redeploy them on the VXML Server using
the CallStudio provided in this ES. Also VVB 12.6.2 to be
upgraded to ES-03 or above.
New Feature in CVP12.6(2) ES04
·
Tomcat upgrade
·
JRE upgrade
·
AppDynamics upgrade
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