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Technical Services News
January 2010

Security Advisories

Technical Documents

» LAN Switching
» Network Management
» Security and VPN
» Unified Computing
» Voice/Unified Communications
» Wireless

Field Notices

» Voice/Unified Communications

Related Links

» Updated Technical Documents
» Mobile Version
» TS News Website
» Cisco Support Community
» Accessing Cisco Technical Services
» Events, Webcasts, and Seminars
» Networking Professionals Connection
» Contact the TAC

About This Newsletter

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Now Available at No Charge: PDF and HTML Versions of the Cisco Product Quick Reference Guide
Stay current on Cisco products with this valuable tool. The PDF and HTML versions of the September 2009 edition are now available at no charge. More...

My Cisco "Recent Service Requests" Module Now Available
Having difficulty finding your recent service requests? The new My Cisco "Recent Service Requests" module delivers fast, direct access to your 50 most recent requests. More...

Now Available: Cisco Data Center Unified Computing Design and Data Center Unified Computing Support Courses
The Cisco Data Center Unified Computing Design (DCUCD) and Data Center Unified Computing Support (DCUCI) courses are now available through Authorized Cisco Learning Partners. More...

Core Knowledge Questions on Remaining CCIE Lab Exams
Effective January 4, 2010, CCIE Service Provider, Storage and Wireless lab exams will begin with a brief Core Knowledge section consisting of four, computer-delivered short-answer questions. More...

WAAS Integration with Application Performance Management (APM) Solutions
In this month’s Chalk Talk, Zach Seils helps you understand the available options and integration solution for augmenting Cisco WAAS reporting with leading Application Performance Management solutions. More...

Two New Broadcasts from TechWiseTV
Tune in as we learn how to make your smartphone users more productive and how to secure the borderless network without buying any new hardware or software. More...

Now Available: The Cisco 360 Learning Program for CCIE Voice
In response to sharply increasing market demand for advanced Video training solutions, Cisco is pleased to announce the release of the new Cisco 360 Learning Program for CCIE Voice. More...

Pre-Registration Open for Networkers and Cisco Live 2010
It is never too early to save your spot at Cisco Live 2010, the industry's premier education and training event for IT, networking, and communications professionals. More...

Upcoming "Ask the Expert" Events from NetPro
Check out current and upcoming events and discussions through Networking Professionals Connection. More...

New Cisco Product Documentation Available Online
"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. More...

Security Advisories

Multiple Cisco WebEx WRF Player Vulnerabilities

Technical Documents
LAN Switching

Tech Note:
Nexus 7000 Series Switch License Renewal/Update

Cisco TAC Case Collection Solution:
Dual-purpose Uplinks in Cisco Catalyst 2960 Series Switches

Network Management

Q&As:
RME Modules and Log Files

Security and VPN

Configuration Examples:
IPS 6.X and Later: Virtual Sensors with IME

Tech Note:
IPS 5.x and Later: Various Methods of Monitoring Events

Cisco TAC Case Collection Solution:
How to Connect and Disconnect the VPN Client Driver without the Launch of the VPN Client GUI

Unified Computing

Configuration Examples:
Sensor Monitoring on UCS C-Series Servers
BIOS Setting on UCS C-Series Rack-Mount Servers
UCS C200 M1 Memory Population Rules
UCS C-Series Rack-Mount Servers Hardware Overview
CIMC Firmware Management on UCS C-Series Servers
UCS Cisco Integrated Management Controller

Voice and Unified Communications

Configuration Examples:
Extract All .wav files from a Mailbox in Cisco Unity Connection
Unified Border Element (CUBE) with Unified Videoconferencing (CUVC) IVR

Tech Notes:
Troubleshoot the Windows Product Activation Error on Unity Server
Cisco Unity: Exchange 2007 Disclaimer Transport Rule Causes MWI to Fail
Unified CallManager DBLHelper Troubleshooting Tip

Q&As:
UC520 Voicemail

Cisco TAC Case Collection Solution:
A 7940/7960 IP Phone Registered to CME Cannot Load the New 5.3 Signed Version. It Fails with the "File Not Found" Error Message

Wireless

Tech Notes:
AutoInstall on Wireless LAN Controllers (WLCs) with Microsoft DHCP Server
AutoInstall Feature of WLC with IOS DHCP Server

Cisco TAC Case Collection Solution:
How to Configure NTP and SNTP on the Cisco AP

Field Notices

Voice and Unified Communications

Cisco Computer Telephony Integration Object Server (CTIOS) CTIOS Server Assertions

Updated Technical Documents

Security and VPN

Configuration Examples:
Configuring IPS TCP Reset Using IME
Configuring IPS Blocking Using IME

Voice and Unified Communications

Tech Notes:
Callmanager 5.x: Delete and Regenerate a Security Certificate
Error Messages when Running Directory Walker on Cisco Unity

Wireless

Tech Note:
High Availability Enhancements in Wireless LAN Controller Software Release 5.0

Now Available at No Charge: PDF and HTML Versions of the Cisco Product Quick Reference Guide

Stay current on Cisco products with this valuable tool, now available at no charge. To access the PDF and HTML versions, you must log in or register in the Document Center. If you require a printed version, you may place your order online at Cisco Marketplace.

For more information about the Cisco Product Quick Reference Guide, visit www.cisco.com/go/guide.

My Cisco "Recent Service Requests" Module Now Available

Having difficulty finding your recent service requests? The new My Cisco "Recent Service Requests" module delivers fast, direct access to your 50 most recent requests, including those for which you are listed as a contact. You no longer have to query the TSRT manually. Just log in and track your recent service requests with new ease.

You can also:

  • View service request details by clicking the link for each entry.
  • Get a full listing of all your open service requests and those closed within the past six months from the See All page.
  • Personalize this module and the See All page by selecting which requests you prefer to expose or hide.

Visit the Cisco Support website and click on My Cisco at the top right of your screen.

Now Available: Cisco Data Center Unified Computing Design and Data Center Unified Computing Support Courses

The Cisco Data Center Unified Computing Design (DCUCD) and Data Center Unified Computing Support (DCUCI) courses are now available through Authorized Cisco Learning Partners.

DCUCD v3.0 is a 5-day course that enables students to design UCS into the next generation data center. DCUCI v3.0 is a 5-day hands-on course that enables students to support UCS. The student also learns how to implement UCS in an enterprise Data Center routing and switching infrastructure with the next-generation Cisco Nexus product family. DCUCD is recommended training for the Cisco Data Center Unified Computing Design Specialist. DCUCI is recommended training for the Cisco Data Center Unified Computing Support Specialist.

Exams for both specialists will be made available in early January 2010.

Register for one of these courses at the Cisco Global Learning Locator.

Core Knowledge Questions on Remaining CCIE Lab Exams

Effective January 4, 2010, CCIE Service Provider, Storage and Wireless lab exams will begin with a brief Core Knowledge section consisting of four, computer-delivered short-answer questions. The Core Knowledge section was added to CCIE Routing and Switching, Security and Voice earlier in the year. Candidates will type in their answers, which typically require five words or less. Questions will cover topics included on the current lab exam blueprint.

Candidates are allowed a maximum of 30 minutes to complete the questions and may not use the Cisco documentation that is available for the remainder of the lab. Well-prepared candidates should be able to answer the questions in 15 minutes or less and move immediately to the next section. No extra time is being added to the eight-hour exam. All candidates must pass the Core Knowledge section in order to achieve CCIE certification.

For more information, access CCIE Lab Exam Q&A.

Two New Broadcasts from TechWiseTV

How You Can Tame the Smartphone Monster

Experts reveal how you can make your smartphone users more productive by giving them access to powerful unified communications and collaboration tools on virtually any mobile device.

Learn more and register to view today.

Survival Guide: Securing Networks without Borders

Learn how to secure the borderless network without buying any new hardware or software. See the latest hacker strategies and find out how to stop them.

Learn more and register to view today.

Now Available: The Cisco 360 Learning Program for CCIE Voice

In response to sharply increasing market demand for advanced video training solutions, Cisco is pleased to announce the release of the new Cisco 360 Learning Program for CCIE Voice. The Cisco 360 Learning Program for CCIE Voice provides experienced voice network engineers with an effective, job-relevant, and proven program to build expert-level skills and to prepare for the rigorous Cisco CCIE Voice Lab Exam.

For more information, access the Cisco Learning Network.

Pre-Registration Open for Networkers and Cisco Live 2010

It is never too early to save your spot at Cisco Live 2010, the industry's premier education and training event for IT, networking, and communications professionals. Join us June 27 to July 1 in Las Vegas.

For more information, visit http://www.cisco.com/offer/ciscolive10/184859_3

Upcoming "Ask the Exper" Events from NetPro

Networking Professionals Connection (NetPro) is an interactive website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

"Ask the Expert" events allow you to discuss specific networking issues online with Cisco engineers. Upcoming events on NetPro include:

  • "Dynamic Multicast VPN," now through January 29
  • "Cube," now through January 29
  • "CCIE," February 1 through February 12
  • "CUCM 7.1," February 1 through February 12

Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

To attend an event or participate in a discussion forum, visit Networking Professionals Connection.

New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products.

In addition to many new and revised documents, highlights of the January release include documentation for the following:

  • Cisco IOS Software
  • Cisco Nexus 1000V
  • Cisco PGW 2200

View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed today.

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