Cisco Named a Leader in
Contact Center Infrastructure (CCI)
for 9 years*
Cisco retained its positioned as highest in "Ability to Execute" in the 2014 CCI Magic Quadrant.
Gartner bases ability to execute on a number of criteria, including the product quality, viability, maturity, and overall breadth of a vendor's applications. Gartner also evaluates marketing and sales execution, operations, customer experience and support capabilities, and more.
Read Gartner's analysis on the CCI market and which vendors it named as leaders.
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* Other titles include Magic Quadrant for Contact Center Infrastructure, Worldwide and Magic Quadrant for Contact Center Infrastructure, North America